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customer success manager

OnRamp

<div><h1 class="jobSectionHeader"><b>About OnRamp</b></h1><p>
OnRamp transforms B2B customer onboarding into a revenue driver. Our platform automates workflows, streamlines playbooks, and accelerates time-to-value, helping enterprises reduce onboarding time by up to 70%. Backed by leading investors (we just raised our $15M Series A) and trusted by Fortune 15 companies, we&rsquo;re redefining how companies bring new customers online.</p><p>
OnRamp is expanding, recently opening an office just steps from South Station in Boston. As part of this expansion, we're looking for a Customer Support Specialist who wants to help build the future model of support. In this role, you will bring creative approaches to our customers and internal processes across Customer Success. Be a product expert, bring an AI first approach, expand the knowledge base, help our customers and our team take customer onboarding to the next level!</p><p>
As a Customer Support Specialist, you will be responsible for working directly with OnRamp customers. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, OnRamp. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.</p><p>
In this fast growing environment, career paths for successful Customer Support Specialists could include Senior Support Specialist, Customer Success Manager (CSM), Business Development Manager (BDR) or Sales Engineer (SE). Do you learn applications in depth and help others? This is a role that will allow you to show your expertise and grow with the company.</p><p>
In this role, you will:</p><ul><li><p>
Communicate with customers via phone and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries</p></li><li><p>
Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible</p></li><li><p>
Identify and diagnose software issues to fix and improve the product experience for our customers</p></li><li><p>
Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry</p></li><li><p>
Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through expanded use of our software</p></li><li><p>
Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall OnRamp experience in mind</p></li><li><p>
Collaborate within OnRamp (with teams such as Customer Success and Product) to retain and grow customers on our platform</p></li><li><p>
Be a thoughtful engine to improve our product by surfacing trends and ideas to the Product Management team</p></li><li><p>
Create and maintain help documents</p></li><li><p>
Manage internal processes and systems used to organize and deliver the post sales experience</p></li><li><p>
Be a role model and a trusted advisor by showcasing OnRamp values and a customer centric approach in every customer interaction</p></li></ul><p>
We are looking for people who:</p><ul><li><p>
Are fluent in English</p></li><li><p>
AI first approach, self-motivated, always curious, consistently eager to learn, with a growth mindset</p></li><li><p>
Are performance oriented and demonstrate a strong customer first mentality by consistently providing customers high quality service</p></li><li><p>
A curiosity for technical deep-diving and troubleshooting. We don&rsquo;t always have the answers right away, so you need to enjoy discovering them!</p></li><li><p>
Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer</p></li><li><p>
Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role</p></li><li><p>
Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support</p></li><li><p>
Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts</p></li><li><p>
Embody our customer first values and add to our company culture</p></li><li><p>
Comfortable with working across phone, email and zoom</p></li><li><p>
Comfortable with a hybrid work arrangement of 3 days in the office and up to 2 days remote. Occasional onsite, company meetings and events will require in person attendance for a particular or particular set of days</p></li><li><p>
Pylon, Pylon AI Bot, Fathom, Salesforce and HubSpot knowledge and willingness to learn more are a plus</p></li></ul><p>
Due to the high volume of applications, we request a short video (under 3 mins) submission from candidates for this position. This is an opportunity for the individual to illustrate their communications skills and their motivation towards the role.</p><p></p><h1 class="jobSectionHeader"><b>
Why OnRamp</b></h1><ul><li><p>
Work directly with enterprise and mid-market clients, including Fortune 15 companies</p></li><li><p>
Join a high-growth SaaS company that just raised its $15M Series A led by top investors</p></li><li><p>
Be part of a collaborative, ownership-driven culture</p></li><li><p>
Highly competitive cash compensation, equity, and benefits</p></li><li><p><b>
Boston-based, 3+ days a week in-office</b></p></li></ul><p></p><p>
OnRamp is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. OnRamp considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. OnRamp is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please don&rsquo;t hesitate to let us know.</p></div>

Customer Support Specialist

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

CLASP

<div><h1 class="jobSectionHeader"><b>Employer Implementation &amp; Onboarding Manager</b></h1><p>
Boston, Massachusetts<br>
Hybrid Office Model</p><p></p><h2 class="jobSectionHeader"><b>
About Us</b></h2><p>
Clasp is a venture-backed, mission-driven startup transforming access to education and career pathways. We are revolutionizing the way employers attract and retain critical talent while simultaneously tackling the student debt crisis. (Yep, we think BIG.) Our innovative platform meaningfully connects employers, educational institutions, and diverse talent to drive mutual benefit&mdash;using accessible education financing as the thread. We like to think of ourselves as more than a fintech; we&rsquo;re a catalyst for economic mobility.</p><p></p><p>
A Forbes Fintech 50 company, portfolio company of SHRM (Society for Human Resource Management &mdash; the largest HR organization in the world), and recipient of &ldquo;43 Startups to Bet Your Career On in 2025&rdquo; by Business Insider, Clasp is driven by our commitment to social impact and innovation. We are reshaping the future of the workforce one opportunity at a time. Join us on our journey to give power to learners and unlock fulfilling careers that drive positive change in their communities and beyond.</p><p></p><h1 class="jobSectionHeader"><b>
What We Need</b></h1><p>
We are hiring an Employer Implementation &amp; Onboarding Manager to lead the successful launch of Clasp programs with our employer partners. This role owns the experience from signed partnership program launch operational activation. You will guide employer partners through onboarding, coordinate cross-functional internal teams, and ensure new programs launch successfully and deliver value quickly. This role sits at the center of Clasp&rsquo;s partner ecosystem and requires someone who can drive execution across teams, influence stakeholders without formal authority, and establish the operational cadence that ensures successful implementations. The ideal candidate is both operator and relationship builder &mdash; someone who can manage complex launches while building trust with employer partners and internal teams.</p><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h1><ul><li><p><b>
Own end-to-end onboarding and implementation</b> of Clasp programs with employer partners from signed partnership through program launch and operational activation</p></li><li><p><b>
Develop and manage implementation plans, timelines, and milestones</b> to ensure successful and timely program launches</p></li><li><p><b>
Serve as the internal quarterback for partner launches</b>, coordinating cross-functional teams across Partnerships, Product, Engineering, Marketing, and Operations</p></li><li><p><b>
Develop a strong understanding of Clasp&rsquo;s platform</b>, data models, program configurations, and operational workflows in order to guide implementation decisions and ensure partner needs align with platform capabilities.</p></li><li><p><b>
Drive cross-functional execution and accountability</b>, ensuring internal stakeholders meet deadlines and resolving blockers that could impact launches</p></li><li><p><b>
Guide employer partners through onboarding and activation</b>, delivering training, resources, and support to ensure successful program adoption</p></li><li><p><b>
Lead discovery conversations with partners</b> to understand operational processes, data requirements, and program structures, translating those needs into scalable implementation approaches aligned with Clasp&rsquo;s platform.</p></li><li><p><b>
Build strong relationships with employer stakeholders</b>, helping identify internal champions and driving engagement with Clasp programs</p></li><li><p><b>
Identify risks early and proactively implement solutions</b> to keep implementations on track and ensure successful launches</p></li><li><p><b>
Establish and manage implementation operating cadence</b>, including internal coordination, partner milestone tracking, and progress reporting</p></li><li><p><b>
Bridge technical and partner-facing teams</b> by turning platform capabilities and constraints into clear, actionable guidance for Partner Success teams and employer partners.</p></li><li><p><b>
Translate partner needs into actionable requirements</b> for Product and Operations teams to improve the platform and onboarding experience</p></li><li><p><b>
Improve and scale implementation processes and playbooks</b> to support Clasp&rsquo;s growing employer partner ecosystem</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
What You&rsquo;ll Need</b></h1><ul><li><p>
3+ years of experience in implementations, onboarding, partner success, or program management</p></li><li><p>
Experience managing complex partner or customer implementations</p></li><li><p>
Experience working closely with product and engineering teams to scope customer requirements and translate business needs into technical solutions</p></li><li><p>
Experience working with enterprise customers or employer partners<br>
Experience in HR tech, fintech, education, benefits platforms, or other regulated industries is a plus</p></li></ul><p></p><p><b>
What We Give In Return</b></p><ul><li><p>
Competitive cash and equity compensation</p></li><li><p>
Health and dental benefits</p></li><li><p>
401(k)</p></li><li><p>
Commuter benefits</p></li><li><p>
Flexible PTO</p></li><li><p>
Opportunities to grow alongside a fast-moving, mission-driven team</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Salary</b></h1><p>
The salary range for this position is $100,000&ndash;$130,000 annually, depending on experience, qualifications, and industry knowledge.</p><p>
In addition to the base salary, we offer equity participation as part of our compensation package, giving eligible employees the opportunity to share in the success and growth of our company.</p><p></p><h1 class="jobSectionHeader"><b>
Closing</b></h1><p>
If you are a highly driven individual with a passion for building impactful programs and working across teams, we want to hear from you. Join us in transforming the future of the workforce and helping unlock educational and career opportunities for diverse talent.</p><p>
Clasp is committed to building a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences.</p></div><p></p>

Employer Implementation & Onboarding Manager

Intuit

<div><h2 class="jobSectionHeader"><b>Overview</b></h2><div>
Join the Intuit Customer Success team as a Senior Manager of Customer Success leading our Quickbooks Live Expert Network team. We&rsquo;re looking to grow our team of talented individuals to help optimize our greatest resource, our people. You&rsquo;ll be pivotal in delivering an awesome service experience for our Quickbooks Live customers through our Full-Service Monthly Bookkeeping offerings, to empower small business customers in powering prosperity. Our approach to customer service is ever evolving and is always focused on achieving the highest levels of customer satisfaction. We do this through customer-focused thinking, which will significantly impact our customer retention and growth, and therefore increased revenue. We are deeply customer obsessed and solve for customer pain through data driven insights and an innovation mindset. The Expert Network teams are at the core of this as we innovate, experiment, learn, pivot, and adopt change. In this role, you will be part of a leadership team that is at the center of creating a world class professional organization and an environment that facilitates our experts in doing the best work of their lives.</div><p></p><div><br>
In this role, you will be responsible for managing a team of our expert Bookkeeping Managers in the Quickbooks Live Expert Network Domain team. You will be the advocate and voice of this growing team, a key leader in scaling support for new and existing offerings. You will be accountable for driving performance across multiple teams with efficiency and rigor, leading change management, platform improvements, work assignment and schedule adherence, as well as coaching your leaders to meet existing and new performance expectations.</div><p></p><p><b><br>
Responsibilities</b></p><ul><li><p>
Champion a customer and Expert experience focused environment&hellip;drive the Expert Network delivery teams and work with internal partners to deliver experiences that build relationships with our customers, resolve customer issues, attract, and retain our Experts, and create promoters across both groups.</p></li><li><div>
Manage a complex and fully geographically remote workforce, meeting Employee, Customer, and Business Outcomes.</div></li><li><div>
Responsible for ensuring your organization delivers on the Key Performance metrics which include, Books Done, Quality of Service, Net Promoter and Resolution Scores, Productivity and Efficiency Metrics like Queue SLA, Customer Serving Time, and Utilization, and team engagement metrics like Expert PRS, and Pulse.</div></li><li><div>
Drive innovation through experimentation and partnership with our Thrive (Lean Management) teams to create the optimum processes for our operational delivery, embodying a mindset of continuous improvement and designing solutions that drive customer growth and scale across our service offerings.</div></li><li><div>
Leading teams through exploring and testing new technologies or service methodology changes to address expert and customer needs.</div></li><li><div>
Observing, and understanding customer pain points; identifying problem areas and working cross functionally to drive improvements to the Quickbooks Live Experience</div></li><li><div>
Play a key role in the QB Live leadership team, responsible for driving strategic initiatives and building strong partnerships and influence with our business partners.</div></li><li><div>
Developing subject matter expertise for new offerings and the existing Quickbooks Live ecosystem</div></li><li><div>
Collaborating on Strategic direction for Service Delivery vision and designing footprint strategies for our domain experts.</div></li><li><div>
Working with forecast, demand, and experience teams to determine and improve baseline forecasts.</div></li><li><div>
Collaborate with Ops Strategy &amp; Finance Partners to align on operational and financial plans to target.</div></li><li><div>
Participate in monthly and quarterly discussions with your extended team to assist in roadmap conversations driving expert experience improvements.</div></li><li><div>
Partner with your direct reports and operational partners like work force management and Real Time operations, training and learning teams to solidify assumptions into the capacity plan, enable and expedite a path to operationalize service delivery to scale.</div></li><li><p>
Continue the growth path of partnership with other Live services teams and resource flexibility to make QuickBooks Live MOnthly Bookkeeping Team fungible and dynamic.</p></li><li><p>
Work with fellow senior leaders to develop and deliver a robust talent and performance review process to ensure high caliber expert, lead, and manager performance beyond peak season.</p></li></ul><p><b><br>
Qualifications</b></p><div>
Proven track record of success and significant experience in a fast-paced organization, leading customer centric operations and teams.</div><div></div><div><br>
The ideal candidate possesses:</div><ul><li><p>
Bachelor's degree or equivalent practical experience, MBA or focus in Accounting/Finance a plus</p></li><li><div>
Minimum of 5 years of experience primarily in Service Delivery (Contact Center and Partner Management) and/or the Accounting industry in a people leadership role</div></li><li><div>
Deep familiarity with customer experience performance metrics, including, but not limited to: Customer Satisfaction, Speed to Completion, tNPS (Net Promoter Score) and interaction KPIs (Issue Resolution, Occupancy, Utilization, ASA, Transfer Rate, AHT, Customer Service Time, etc.)</div></li><li><div>
 Customer focused and desire to understand and help design and deliver the end-to-end customer and expert experience</div></li><li><div>
 Strong written and verbal communication skills and ability to present information in a clear and concise manner, influencing in a cross-matrixed environment.</div></li><li><div>
 Ability to interpret and disseminate complex or ambiguous information to your team at point of need</div></li><li><div>
Experience in a dynamic work environment as a leader of change, managing and executing complex system and organizational change initiatives.</div></li><li><div>
Strong track record of managing multiple projects, deliverables, and workload, with a varying degree of complexity and deadlines.</div></li><li><p>
As this role will require collaboration across multiple teams, it will require up to 15% travel</p></li></ul><p><br>
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit&reg;: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:</p><div>
Bay Area California $ 95,000- 128,500</div><div>
Southern California $ 95,000- 128,500</div><div>
Colorado $ 90,500- 122,500<br>
Hawaii $ 95,000- 128,500<br>
Illinois $ 90,500- 122,500<br>
Massachusetts $ 95,000- 128,500<br>
Maryland $ 90,500- 122,500<br>
Minnesota $ 81,500- 110,000<br>
New Jersey $ 95,000- 128,500<br>
New York $ 95,000- 128,500<br>
Ohio $ 81,500- 110,000<br>
Vermont $ 90,500- 122,500<br>
Washington $ 95,000- 128,500<br>
Washington DC $ 90,500- 122,500</div></div><p></p>

Manager 2, QuickBooks Live

Zappi

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are seeking an EST based Customer Enablement Manager to lead enablement strategy and execution for one of our most significant and complex global clients, a long-standing, highly engaged organization that sees Zappi as a critical partner in their research transformation.<br>
</div><div>This is a pivotal role that will drive the development and deployment of client-specific training materials and enablement initiatives that support the rollout of product enhancements, major platform updates, and new product launches.</div><div>
<br>
The ideal candidate will act as a strategic bridge between our customer, product, research, and customer success teams &mdash; ensuring both our internal teams and client stakeholders are equipped to understand, adopt, and maximise the value of Zappi&rsquo;s evolving platform and methodologies.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><div><b><br>
1. Client-Specific Training and Enablement</b></div><ul>
<li>Own the creation, evolution, and deployment of training materials tailored to one of Zappi&rsquo;s largest and most strategically important global clients.</li>
<li>Develop and maintain comprehensive, up-to-date FAQs, training decks and supporting documentation aligned with the client&rsquo;s specific ways of working.</li>
<li>Translate technical updates and research advancements into clear, customer-ready materials for both CSMs and client stakeholders.</li>
<li>Deliver presentations and lead training sessions for stakeholders at all levels within the client organisation.</li>
</ul><div><b>2. Cross-Functional Collaboration</b></div><ul>
<li>Partner closely with program management, research, and product teams to fully understand upcoming updates and changes.</li>
<li>Collaborate daily with client stakeholders to ensure all enablement materials integrate seamlessly into their broader ecosystem and complement tools from other vendors.</li>
<li>Work with internal Zappi teams to shape and communicate a cohesive point of view on research and data-related questions from the client.</li>
<li>Skilled in managing and motivating teams across all levels, fostering collaboration and clear communication within Zappi and with clients to drive successful change initiatives.</li>
<li>Thrives in fast-paced settings with evolving demands, adapting seamlessly to competing priorities and ongoing scope adjustments while maintaining delivery excellence.</li>
</ul><div><b>3. Insight &amp; Research Support</b></div><ul>
<li>Act as a subject matter expert capable of defending methodologies and working with research expertise to explain research outcomes in accessible, business-relevant terms.</li>
<li>Partner with research and strategy teams to explore advanced topics such as category management, multi-market data comparisons, and growth philosophies.</li>
</ul><div><b>4. Internal Enablement &amp; Upskilling</b></div><ul>
<li>Upskill and enable the CSM team on new tools, methodologies, and enablement materials in order to drive GTM effectiveness.</li>
<li>Savvy at learning new tools and products, and applying them to solve customer challenges.</li>
<li>Ensure the team can confidently present and defend Zappi&rsquo;s methodologies and value propositions to executive-level stakeholders.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><div><b><br>
Who You Are</b></div><ul>
<li>A trusted partner who thrives on collaboration with both global clients and internal stakeholders.</li>
<li>A problem solver who approaches challenges with curiosity, structure, and resilience.</li>
<li>A clear communicator who can simplify complex product or research topics into compelling, customer-facing narratives.</li>
<li>A calm, confident facilitator, skilled at handling objections and navigating high-stakes discussions.</li>
<li>A strategic enabler, capable of engaging stakeholders of all levels and understanding, through thoughtful presentations, workshops, and training.</li>
</ul><div><b>Qualifications &amp; Experience</b></div><ul>
<li>Proven experience in Customer Success, Product Marketing, or Customer Enablement within a SaaS, research, or insights organisation.</li>
<li>Capacity to quickly acquire a deep understanding of Zappi&rsquo;s tools and platforms and how it drives value within large, global organisations.</li>
<li>Experience building enablement programs and content for enterprise-scale clients, preferably for a CPG organization.</li>
<li>Strong analytical skills, with deep understanding of research methodologies and fundamentals.</li>
<li>Exceptional written, visual, and verbal communication skills.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><br>
<ul>
<li>
Salary range $131,001 - $145,600 per annum + 5% bonus. Salaries are benchmarked annually</li>
<li>Thee paid company mental health days (these are pre-scheduled, so the entire company can take the same days off regularly to reset)</li>
<li>Generous PTO - Minimum of 20 days of paid time off per year, plus national holidays. Leave over 30 days requires manager and People team approval.</li>
<li>Flexible working arrangements, including remote (unless otherwise specified)</li>
<li>Thoughtfully designed offices to support both individual work and collaboration without interrupting others</li>
<li>Support setting up your home office, if appropriate</li>
<li>Wellbeing benefits and access to trained therapists / counsellors</li>
<li>Company paid Life, AD&amp;D, Short term &amp; Long term disability</li>
<li>Immediate access to Zappi's Health, Dental and Vision Insurance Plan</li>
<li>Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%</li>
<li>Tailored personal development through training allowances, coaching, mentorship and career frameworks</li>
</ul><div><b>Why join us?</b></div><div></div><div><br>
We&rsquo;ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk&rsquo;s Media for our engaging and inclusive workplace culture. We&rsquo;re committed to both <b>people</b> and the <b>planet</b>.</div><div></div><div><br>
Our belief in inclusion means we&rsquo;re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.</div><div></div><div><br>
We are a values and behaviours driven business and believe that <b>Trust, Truth, Ownership, Ambition </b>and<b> Humility </b>describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.</div><div>
<br>
<b>Earning B Corp certification</b> assures us we&rsquo;re on the right track and have structures in place to become the business we want to be.</div><div>
<br>
Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you&mdash;about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021!</div><div><br>
<b>
Zappi Company Culture Highlights</b></div><ul>
<li>Winner of Comparably's Award for Best Company for Women 2022</li>
<li>Winner of Comparably's Award for Best Company Work-Life Balance 2022</li>
<li>Winner of Comparably's Award for Best Company Compensation 2022</li>
<li>Winner of Comparably's Award for Best CEO for Women 2022</li>
<li>Winner of Comparably's Award for Best Company for Diversity 2022</li>
<li>Winner of Comparably's Award for Best Company Culture 2022</li>
<li>Winner of Comparably's Award for Best CEO 2022</li>
<li>Winner of Comparably's Award for Best Happiness 2022</li>
<li>Winner of Comparably's Award for Best Leadership Teams 2023</li>
<li>Winner of Comparably's Award for Best CEOs for Diversity 2023</li>
<li>Winner of Comparably's Award for Best Engineering Teams 2023</li>
<li>Winner of Comparably's Award for Best Company Outlook 2023</li>
<li>Winner of Newsweek&rsquo;s Top 100 Most Loved Workplaces in the UK 2022 &amp; 2023</li>
<li>Recognised by Fast Company&rsquo;s Best Workplaces for Innovators 2023</li>
<li>Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 &amp; 2024</li>
</ul><div><b>Equal Opportunity</b></div><div>
Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for all individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws.</div><div></div><div><br>
We believe that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from all backgrounds and encourage candidates from underrepresented groups to apply. Join our team and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.</div><div></div><h3 class="jobSectionHeader"><b><br>
About Zappi
</b></h3><div>Zappi is a leading consumer insights platform that helps brands win with consumers. Through AI-powered software that delivers connected insights, Zappi enables teams to make faster, smarter, consumer-driven decisions by leveraging real-time, continuous feedback.<br>
</div><div>Trusted by more than 350 brands worldwide, Zappi helps create successful products, develop impactful ads, and build winning brands by keeping the voice of the consumer at the heart of every decision.<br>
</div><div>Named the Best Marketing Insights Platform by the MarTech Breakthrough Awards in both 2023 and 2024, recognized by Business Insider as one of the hottest martech companies, and winner of the MRS Best Technology Innovation Award 2025, Zappi is redefining how modern teams use insights to drive growth.<br>
</div><div>As a certified B-Corp, Zappi is committed to net-zero emissions, fostering an equitable workplace, and using technology to benefit the communities the company serves. With more than 300 employees across 13+ countries and offices in Boston, London, and Cape Town, Zappi&rsquo;s culture has been celebrated by Fast Company, Comparably, Quirks, Great Place to Work, and more.</div></div>

Customer Enablement Manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Workmates pride themselves on winning while having fun! That means supporting each other while driving accountability for amazing results and performance. This team is no different. Everything we do inspires a brighter work day for all. The Enterprise Sales team at Workday helps the company to continue to grow by balancing integrity and innovation, ensuring Workmates have the environment to bring their best self, and get better by pushing and developing themselves and the Workmates around them.<div></div><div>
About the Role</div><div></div><div>
Here at Workday, our Account Executives are key players in our Field Sales organization. Our Customer Base sales team uses their extensive experience and consultative selling skills to initiate and support sales of Workday Solutions within Workday&rsquo;s existing customers. This fantastic team of hardworking professionals play a key role in driving incremental add-on business into strategic named accounts. As a team, we believe that partnering with our customers to craft relevant solutions that deliver long lasting value is super important. We want to make sure that our customers are positively satisfied from day one and forever ongoing.</div><div></div><div>
In this role, you will:<br>
<ul><li>Be responsible for developing and maintaining relationships with existing customers with a focus on upselling via deal management</li><li>Perform account planning for assigned accounts, coordinating with pre-sales and other resources to ensure strategic alignment</li><li>Drive strategic add-on and renewal business of Workday solutions within Medium Enterprise customers</li><li>Coordinate cross functionally with Workday&rsquo;s internal teams (pre-sales, digital, value &amp; bid-management, marketing, technical and sales support)</li></ul></div><div></div><div>
About You</div><div></div><div>
Basic Qualifications<br>
<ul><li>4+ years of experience selling SaaS/Cloud based ERP / HCM / Financial / Planning / or Analytics solutions to C-levels from a field sales position.</li><li>4+ years experience negotiating deals with a variety of C-Suite Executives to close opportunities</li><li>4+ years experience with building relationships with existing customers for add-on or incremental business</li><li>4+ years experience in developing long-term account strategies with existing customers</li></ul><br>
Other Qualifications<br>
<ul><li>Experience with managing longer deal cycles beyond 6 months, with large deal sizes</li><li>Understanding of the the strategic competitive landscape of the industry by staying up to date with trends and customer needs so you can effectively position Workday solutions within accounts</li><li>Experience leveraging and partnering with internal team members on account strategies</li><li>Excellent verbal and written communication skills</li></ul></div><div><br>
Workday Pay Transparency Statement</div><div></div><div>
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate&rsquo;s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday&rsquo;s comprehensive benefits, please <div>click here</div>.</div><div></div>
Primary Location: USA.MA.Boston<br>
<div></div>
Primary Location Base Pay Range: $137,400 USD - $167,600 USD<br>
<div></div>
Additional US Location(s) Base Pay Range: $137,400 USD - $167,600 USD<div><br>
Our Approach to Flexible Work</div><div><br>
With Flex Work, we&rsquo;re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote &quot;home office&quot; roles also have the opportunity to come together in our offices for important moments that matter.</div><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div><br>
At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email <div>accommodations@workday.com</div>.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div><div>
At Workday, we value our candidates&rsquo; privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.</div><div></div><div><br>
Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.</div><div></div><div><br>
In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.</div></div>

Account Executive Customer Base ME

The Home Depot

<div><b>Position Purpose:</b><p>
The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision of one or more of the following: Inbound Operations (Unloading and Receiving), Warehouse Operations (Pick-Pack, Break-Pack), Outbound Operations (Loading), Transportation Operations (Yard, Carrier Relations) and/or Office Operations (e.g., Transportation Coordinators, Customer Service Associates, General Office Associates). The DC Operations Manager works with the General Manager or DC Assistant General Manager to develop strategies and objectives to maximizing productivity and leverage expenses for the Home Depot distribution center. DC Operations Managers must analyze trends, solve problems and motivate and develop themselves and associates in order to maximize contribution to the DC success - typically manages through several Supervisors to achieve results from a large number of hourly associates.</p><b><br>
Key Responsibilities:</b><ul><li>
20% Managing to ensure operational excellence in all warehouse areas, efficient operations of warehouse management system(s) and related equipment, inventory is received appropriately and efficiently and safely processed in the warehouse, proper layout of warehouse and product placement, and proper maintenance and organization of all warehouse areas so that it's appearance is conducive to creating a perfect load for our Stores and Customers</li><li>
20% Assists GM or AGM with the evaluation of the effectiveness of and recommends alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement and processing of product; manage to ensure warehouse layout is optimally aligned for maximum efficiency as seasonality and inventory needs require.</li><li>
15% Assists GM and/or AGM with the DC's financial, operational, people and process and service related objectives to drive continuous improvement and efficiency gains to reduce overall cost-to-serve; leads associates, and peers to anticipate and solve problems and plan for upcoming events, seasonal changes, etc. Depending on DC, may assist in management of 3PL provider to ensure optimal performance and metrics are achieved.</li><li>
15% Coaches, trains, and develops Associates informally and through formal training programs, providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance based feedback. Maintains a union free work environment by creating an employee-centered work place that demonstrates care and concern for all Associates.</li><li>
15% Ensures a culture of safety throughout the organization by following Home Depot safety policies and procedures - monitor DC safety, physical security and operational metrics on a daily, weekly and monthly basis</li><li>
15% Depending on need, may work with the GM to manage relationship with #3PL onsite delivery or transportation agent for all outbound loads, review transportation carrier performance with transportation Associates</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
Reports to DC General Manager I/II or Assistant General Manager</li>
Accountable for direct supervision of the work activities of others. In addition to personnel issues <li>- including selection, termination, performance appraisal and professional development of subordinates.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Bachelors Degree concentrating in Operations Management, Business or Supply Chain</li><li>
Proficiency in Microsoft Outlook, Word and Excel software applications</li><li>
Previous change management experience (driving, influencing and inspiring change through communication at all impacted levels).</li><li>
Ability to work a flexible schedule. Ability to be on-call at various times.. Must be able to work weekends and holidays.</li><li>
Must be open to relocation. Because of the nature of Retail Distribution, your flexibility to relocate will translate into increased opportunities for advancement.</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
2</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Acts with Integrity: Demonstrates responsible, ethical and honest behavior in all Home Depot roles, tasks and responsibilities; models The Home Depot values.</li><li>
Problem Solving: Reacts quickly and appropriately to problems in the DC; follows-up in a timely manner to issues not immediately resolvable; ties all loose ends.</li><li>
Customer Driven: Creates a customer-focused environment in which excellent service is provided to all Customers; sees business through the eyes of the Customer.</li><li>
Gets Things Done: Motivates self and others to accomplish important objectives despite a complex environment and multiple demands; creates a sense of urgency; delegates appropriately.</li><li>
Communicates Effectively: Communicates clearly and concisely with all audiences; keeps others informed and listens carefully to input and feedback; adapts messages to fit audience.</li><li>
Plans Strategically: Demonstrates the ability to determine goals, direction and action steps necessary to maximize short-term and long-term.</li><li>
Ground-Engaged: Demonstrates a comprehensive understanding of The Home Depot business and how his/her actions affect the business; uses this knowledge to make effective business decisions; knows the competition and the industry; foresees future challenges and takes action to address them.</li><li>
Building Relationships: Establishes trust and credibility with people over time; establishes rapport with people; has smooth working relationships with people inside and outside of the organization.</li><li>
Champions Development: Seeks knowledge about the strengths and weaknesses of his/her self and Associates; takes steps to maximize development of both self and Associates.</li><li>
Stress Tolerance: Maintains a positive attitude; maintains a high volume, high quality workload under demanding conditions (e.g., short time frame).</li><li>
Safety Orientation: Enforces safety policies and procedures; is a safety role model; holds Associates to a high safety standard.</li></ul></div>

Operations Manager

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