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customer success manager

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-manager
<br><b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-manager
<br><b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-manager
<br><b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-manager
<br><b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-manager
<br><b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-manager
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena ’ s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-manager
<br><br>
<b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-manager
<br><br>
<b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-manager
<br><br>
<b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-manager
<br><br>
<b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-manager
<br><br>
<b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-manager
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Manager

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>The Opportunity:</b><br>
The Customer Success Organization is focused on helping athena’s customers derive the full value of their athena products and services. We build and manage effective relationships with practice owners, executives, providers, billers and other customer stakeholders, communicating the value of our services in the context of customers’ business goals with the goal of retaining and growing our customers. We identify risks to customer satisfaction proactively and collaborate across the entire athena organization and ecosystem to tenaciously pursue solutions and advocate for our customers. The Customer Success Manager is charged with ensuring that both the customer and athena performs all the duties and responsibilities under each party’s purview in athena’s unique co-sourcing model.
<br><br>
<b>Position Summary:</b><br>
As a Customer Success Manager (CSM) you will be responsible for ensuring the complete post-sale success and satisfaction of your assigned book of athenahealth customers. You will have ultimate responsibility for customer satisfaction, optimization, revenue retention, and growth within your assigned book of accounts.
<br><br>
<b>Responsibilities may include, but are not limited to:</b><br>
Proactively coach, advise and enable customers to achieve optimal performance on the athena platform
<br><br>
Create a shared, proactive success plan and strategy for each customer that aligns with their business goals and individual needs
<br><br>
Coordinate appropriate internal domain experts to assist customers in getting the most from their investment in athena, including training, consulting, product, and support teams
<br><br>
Effectively network and build trusting relationships with customer operational leadership including conducting a regular cadence of performance reviews
<br><br>
Build and cultivate strong C-level and decision-maker relationships to ensure alignment with organizational goals and shared initiatives for improvement
<br><br>
Use and monitor specialty-specific network benchmarks and insights to identify opportunities for improvement and recommend appropriate configuration and workflow best practices
<br><br>
Maintain regular call and communication cadences with assigned customer(s) to ensure progress to goals and responsiveness to client needs, projects, plans, questions and requests
<br><br>
Maintain a comprehensive understanding of shifting business challenges faced by customers and common objectives and appropriately map those to the value proposition of their purchased athenahealth functionality to address their needs
<br><br>
Ensure ongoing adoption of a customer’s existing athenahealth products and readiness for new features and enhancements as part of athena’s release schedule
<br><br>
Raise opportunities for growth to the account’s Account Executive
<br><br>
Maintain an understanding of and ability to discuss changes in the healthcare industry and marketplace
<br><br>
Provide transparency into the product roadmap, identifying and facilitating opportunities for customers to improve their efficiency or effectiveness by leveraging new or planned enhancement, and to participate in shaping the future of our platform to better meet their needs
<br><br>
Partner with customer leadership to ensure overall success of all customer selected quality and VBC programs
<br><br>
Drive outstanding customer experiences through speedy issue resolution and a pervasive customer obsession mentality
<br><br>
Curate positive experiences as your assigned customers interact with the various functions and departments within athena, acting as the customer’s advocate and champion
<br><br>
Deliver extremely high responsiveness and conscientious follow-through on client needs and requests
<br><br>
Assess and prioritize issues that may lead to customer dissatisfaction, leveraging your own expertise as well as internal experts to mitigation issues
<br><br>
Proactively anticipate and identify risks, opportunities, and impact on customer satisfaction and retention and initiate appropriate mitigations .
<br><br>
Connect customers to available athenahealth resources including customer support, training, advisory services, product leadership, and the customer community
<br><br>
Apply project management and cross-departmental influence working with the customer and athena teams to track progress and drive resolution for escalated customer issues, coordinating internal and external teams as necessary and documenting appropriately
<br><br>
<b>Desired Qualifications :</b><br>
Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, or another closely related field.
<br><br>
3 – 5 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in sales, client services, operations, or other strategic support functions.
<br><br>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
<br><br>
Direct experience or familiarity with revenue cycle management at a healthcare-related practice or company a strong plus
<br><br>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women’s health, community health, orthopedics, or behavioral health a strong plus
<br><br>
<b>Behaviors & Abilities Required:</b><br>
Stellar customer relationship skills and high emotional intelligence
<br><br>
Self-driven and results-oriented with a positive and constructive outlook
<br><br>
Ability to successfully negotiate difficult conversations
<br><br>
Strong customer service mindset
<br><br>
Ability to efficiently manage and prioritize work across multiple accounts
<br><br>
Ability to take initiative with little to no direction
<br><br>
Proactive and high energy work style
<br><br>
Conflict resolution skills
<br><br>
Empathic communicator with a consultative approach, able to see things from other person's point of view
<br><br>
Very strong problem-solving ability and ownership, regardless of subject matter
<br><br>
Ability to travel as needed, typically 20% or less
<br><br>
Ability to work independently as well as part of an extended, cross-functional team
<br><br>
For candidates located in California, Colorado, Hawaii, Jersey City (NJ), New York City, Westchester County (NY), and Washington, please visit the following link for pay range information:
<br><br>
<b>California:</b> https://www.athenahealth.com/salary-range/ca-nontech-sr-associate
<br><b>Colorado:</b> https://www.athenahealth.com/salary-range/co-nontech-sr-associate
<br><b>Hawaii:</b> https://www.athenahealth.com/salary-range/hi-nontech-sr-associate
<br><b>New Jersey:</b> https://www.athenahealth.com/salary-range/nj-nontech-sr-associate
<br><b>New York:</b> https://www.athenahealth.com/salary-range/ny-nontech-sr-associate
<br><b>Washington:</b> https://www.athenahealth.com/salary-range/wa-nontech-sr-associate
<br><br>
About athenahealth
<br><br>
<b>Our vision:</b> In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
<br><br>
<b>Our company culture:</b> Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
<br><br>
<b>Our DEI commitment:</b> Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
<br><br>
<b>What we can do for you:</b><br>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
<br><br>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
<br><br>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
<br><br>
<b>Learn more about our culture and benefits here:</b> athenahealth.com/careers
<br>https://www.athenahealth.com/careers/equal-opportunity

Customer Success Senior Associate

Evercommerce

<div><div><div><div><p>EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.</p></div><p></p><div><p><br>
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/</p></div></div><p></p><div><p><br>
We are seeking a <b>Manager of Account Management</b> to lead and inspire a team of 6 Account Managers focused on driving <b>expansion growth across our customer base</b>. This leader will coach, develop, and scale the team to achieve quota attainment, improve customer satisfaction, and deepen adoption of EverHealth solutions.</p></div><p></p><div><p><b><br>
Responsibilities:</b></p></div><div><ul><li><p>
Lead, mentor, and develop a high-performing Account Management team of 6-8 reps.</p></li></ul></div><div><ul><li><p>
Drive <b>expansion revenue</b> through upsell, cross-sell, and contract renewals.</p></li></ul></div><div><ul><li><p>
Establish clear performance expectations, pipeline management, and forecasting rigor.</p></li></ul></div><div><ul><li><p>
Partner with Marketing, Product, and Customer Success to identify growth opportunities.</p></li></ul></div><div><ul><li><p>
Implement <b>Sandler </b><b>methodology</b> and other proven sales frameworks to improve deal qualification and execution.</p></li></ul></div><div><ul><li><p>
Monitor customer health and proactively address churn risks.</p></li></ul></div><div><ul><li><p>
Provide regular coaching sessions, deal strategy reviews, and career development guidance.</p></li></ul></div><div><ul><li><p>
Analyze performance metrics to ensure targets are met or exceeded.</p></li></ul></div><div><ul><li><p>
Champion the voice of the customer internally to influence product roadmap and go-to-market strategy.</p></li></ul></div><p></p><div><p><b><br>
Skills and Experience </b><b>needed for success in this role</b><b>:</b></p></div><div><ul><li><p>
5+ years of sales/account management experience, with at least 2+ years in a <b>sales leadership or team lead role</b>.</p></li></ul></div></div><div><div><ul><li><p>
Proven track record of achieving and exceeding expansion/revenue targets.</p></li></ul></div><div><ul><li><p>
Experience leading in <b>SaaS, healthcare technology, or B2B software</b> preferred.</p></li></ul></div><div><ul><li><p>
Strong coaching, leadership, and talent development skills.</p></li></ul></div><div><ul><li><p>
Ability to thrive in a fast-paced, high-growth environment.</p></li></ul></div><div><ul><li><p>
Proficiency in Salesforce (SFDC) or similar CRM, plus pipeline and forecasting tools.</p></li></ul></div><div><ul><li><p>
Excellent communication, negotiation, and executive presence.</p></li></ul></div><p></p><div><p><b><br>
Where:</b> <b>Boston, MA</b></p><p>
This role is based in our <b>Woburn, MA office</b>, right at the intersection of <b>I-93 and I-95</b> &mdash; making commuting easy from Boston, the North Shore, Metro West, Southern NH and beyond. The office is designed with convenience and comfort in mind: <b>free onsite parking</b>, an <b>onsite gym</b>, a <b>cafeteria and kitchen</b>, and plenty of nearby amenities. Being just steps off the highway means you&rsquo;ll spend less time in traffic and more time doing work that matters. While this role is primarily in-office (3 days per week) to encourage collaboration and growth, we also support flexibility as needed.</p></div><p></p><div><p><b>
Benefits and Perks</b>
</p></div><div><ul><li><p>Flexibility to work where/how you want within your country of employment &ndash; in-office, remote, or hybrid</p></li></ul></div><div><ul><li><p>
Continued investment in your professional development</p></li></ul></div><div><ul><li><p>
Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.</p></li></ul></div><div><ul><li><p>
401k with up to a 4% match and immediate vesting</p></li></ul></div><div><ul><li><p>
Flexible and generous (FTO) time-off</p></li></ul></div><div><ul><li><p>
Employee Stock Purchase Program</p></li></ul></div><p></p><div><p>
 <b>Compensation</b><b>:</b> The target base compensation for this position is $165,000 to $175,000 USD per year with a variable component included. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.</p></div></div><p></p><div><div><div><div><div><div><div><p>
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!</p></div></div></div></div></div></div></div></div>

EverHealth - Manager, Account Management (Boston, MA- Hybrid)

Microsoft

<div><div>Join the Retail and Consumer Goods Organization as a Strategic Account Executive who manages the development and application of a mature/dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation). Leverages close relationships with leaders (e.g., senior leaders, C-level executives) of the assigned account and the broader ecosystem to shape long-term strategic direction and influence business metrics. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Leverages internal network of industry experts to strengthen knowledge of the industry, competitors, and customer business priorities and leverages in-depth knowledge of Microsoft's offerings to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><div><div><b>
Account Management</b></div><div>
</div><div><ul><li>
Manages the development and application of a mature/dynamic multi-year customer account plan based on proven methodologies to manage a sustainable, long-term business portfolio. Leads strategies for the assigned account that yield high-volume sales and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts.</li></ul></div><div><ul><li>
Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Influences relevant (internal and external) stakeholders and resources to drive change on behalf of the customer and to enhance team capabilities, improve Microsoft offerings, and adapt Microsoft's messaging to the assigned account.</li></ul></div><div><ul><li>
Leads efforts with key internal and external partners and business including vertical industry partners with technical decision makers in developing, sharing, and promoting mutually beneficial, long-term, tailored account plans to grow sales and partner impact, leveraging deep relationships, influence, and industry expertise. Collaborates across organization and partners in discussions to impact the broader ecosystem (e.g., passing legislation).</li></ul></div><div><ul><li>
Proactively expands strategic network of key internal and external partners and decision makers, including vertical industry partners, to ensure execution of core tasks and account transactions and to provide a comprehensive account management experience.</li></ul></div><div><ul><li>
Orchestrates the execution of strategies for the assigned account to ensure engagements yield high-volume sales, drive plans to increase revenue potential, and open new opportunities for both Microsoft and the partners, aligned to goals, budgets, and forecasts. Leads and coordinates a diverse team (e.g., industry experts) on plan execution (e.g., prioritization, delegation) and drives accountability to execute and deliver on account plans and grow the account, leveraging industry expertise.</li></ul></div></div><div><div>
</div><div><b>
Competitive Knowledge</b></div><div><ul><li>
Leverages internal network of industry experts to strengthen knowledge of the industry (e.g., emerging trends), competitors (e.g., AWS, Salesforce) and customer business priorities (e.g., challenges, competitive landscape) and leverages in-depth knowledge of Microsoft's offerings (e.g., product landscape, solutions, strategy to address customer needs) to share knowledge internally, influence customers' business capabilities, drive more competitive solutions, and enhance growth of the account team.</li></ul></div></div><div><div>
</div><div><b>
Customer Engagement</b></div><div><ul><li>
Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights. Anticipates customer's needs to deliver new insights on their business strategy, and educate customers on ways to address them jointly. Shows long-term differentiated value for the customer, leveraging industry expertise and guides internal colleagues on ways to develop deeper customer knowledge. Delivers solutions into overall long-term business strategy.</li></ul></div><div><ul><li>
Proactively elevates stakeholder relationships and uses Microsoft sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and spread into other areas of the organization.</li></ul></div></div><div><div>
</div><div><b>
Sales Excellence</b></div><div><ul><li>
Orchestrates high-impact solutions that enable digital transformation for assigned accounts and drive outcomes that create business value for customers. Owns the development of strategies that showcase the value added by Microsoft's innovative cloud offerings and ideas grounded on a deep understanding of industry trends and based on account needs and customer's expectations. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers.</li></ul></div><div><ul><li>
Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Enables customers to provide feedback directly to executives to help transform account space by establishing open communication channels for feedback, providing executive sponsorship, and providing direction to others to ensure customer feedback is addressed through One Microsoft approach.</li></ul></div><div><ul><li>
Leverages understanding of customer business and engages Microsoft decision makers to drive customer's strategy, goals, and optimization. Engages and influences decision makers of the account (e.g., senior leaders, executives) to position Microsoft to increase customer's budget allocated to Microsoft, and tailor solutions that satisfy customers' Key Performance Indicators (KPIs).</li></ul></div><div><ul><li>
Earns and maintains status as a trusted advisor to C-level business decision makers of the assigned account by bringing innovative ideas and leveraging industry expertise. Mobilizes and mentors the account management team and relevant internal stakeholders with deep industry expertise to build deep partnerships with decision makers of the assigned account. Leverages best-in-class sales and communication strategies and tools to meet business needs and identify new opportunities. Builds new relationships to create new opportunities and expand relationships within the customer.</li></ul></div><div><ul><li>
Creates and qualifies new opportunities by identifying strategic opportunities (e.g., large, long-term) within accounts and guiding the customer on how to best identify new opportunities, leveraging deep customer and industry relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem, and empowers team members to find new opportunities by acting as a role model and by setting a clear vision and energy for the team to drive towards.</li></ul></div><div><ul><li>
Uses business cases to develop and present compelling value proposition presentations and specialized business plans for customers that showcase Microsoft's products and solutions to connect decision makers in the account to the broader Microsoft solutions, provide thought leadership to guide others on tailoring presentations, and generate new opportunities.</li></ul></div></div><div><div>
</div><div><b>
Strategic Thinking</b></div><div><ul><li>
Articulates Microsoft's and partners' point of view and creates deep connections with decision makers throughout multiple levels of the customers' organization to drive purchase decisions and increase interaction and participation, leveraging relevant tools and resources (e.g., LinkedIn). Leverages relationships to address complex political blockers and drive execution for the customer.</li></ul></div><div><ul><li>
Leverages unique, strategic, industry-focused business insights and opportunities to create long-term, competitive advantage for the customer.</li></ul></div><div><ul><li>
Engages in strategic discussions by articulating ideas to evolve and facilitate evolution of customer business model, using Microsoft capabilities to solve customer's complex business problems. Drives strategic initiatives to promote a more holistic digital approach between Microsoft and the customer.</li><li>
Other: Embody our culture and values</li></ul></div></div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><b>
Required Qualifications</b></div><br>
<div></div><ul><li>
Bachelor's Degree AND 10+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 9+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR 13+ years experience in working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.</li><li>
6+ years experience making recommendations to and/or collaborating with mid-to-senior level executives.</li><li>
8+ years experience closing large, complex agreements/deals.</li></ul><div>
</div><div><b>
Preferred Qualifications</b></div><div><div>
</div><ul><li>
Bachelor's Degree AND 13+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education, technology) and/or driving digital transformation OR equivalent experience.</li><li>
8 + years of enterprise technology sales experience with a focus in retail</li></ul><div></div><div><div><b><br>
Other Requirements</b></div><ul><li>
Microsoft is unable to sponsor a work visa for this role due to the nature of the role&rsquo;s job duties.</li></ul><div></div><div><br>
Strategic Account Management IC5 - The typical base pay range for this role across the U.S. is USD $133,000 - $222,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $170,300 - $239,800 per year.</div></div></div><div></div><div><br>
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay</div><div></div><div><br>
Microsoft will accept applications for the role until October 21, 2025.</div><div></div><div><br>
#MCAPS</div>
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div>

Strategic Account Executive

GaggleAMP Inc.

<div><h3 class="jobSectionHeader"><b>Why This Role Exists</b></h3><p>
GaggleAMP has reached a key inflection point: our LTV:CAC supports further investment, and now we need marketing to scale pipeline generation with precision. Until now, marketing execution has been tactical; what we need is someone to own the strategy, execution, and measurement that prove marketing&rsquo;s impact on revenue.</p><h3 class="jobSectionHeader"><b>
Why It Matters Now</b></h3><p>
This role is central to our next stage of growth. Marketing is no longer about awareness or &ldquo;fluff&rdquo; - it&rsquo;s about running the revenue engine alongside Sales and Customer Success. Without it, we&rsquo;ll cap our growth. With it, we&rsquo;ll unlock consistent pipeline, faster payback, and readiness to scale ad spend.</p><h3 class="jobSectionHeader"><b>
Why It Matters to You</b></h3><p>
As Growth Marketing Manager, you&rsquo;ll sit at the heart of the revenue team. You&rsquo;ll own campaigns from top-of-funnel through expansion, be a HubSpot master as the system of record, and make sure every dollar of spend translates into qualified pipeline. Your work will be visible, measurable, and directly tied to company growth.</p><h3 class="jobSectionHeader"><b>
About GaggleAMP</b></h3><p>
GaggleAMP turns employees into powerful voices on social media. Our AI-enabled tools make advocacy simple, measurable, and scalable.</p><p>
Our values guide how we work: Trust, Ownership, Transparency, Empathy, Learning, and Results. Every team member is expected to collaborate cross-functionally and deliver measurable outcomes.</p><h3 class="jobSectionHeader"><b>
The Role</b></h3><p>
We&rsquo;re hiring a Growth Marketing Manager to join our Revenue Team.</p><p>
This role is designed for a marketer who can combine HubSpot mastery with a demand generation strategy to drive pipeline and revenue. You&rsquo;ll build full-funnel campaigns, own attribution and reporting, and ensure marketing&rsquo;s impact is measured in qualified opportunities and growth outcomes.</p><p>
You won&rsquo;t sit on the sidelines - you&rsquo;ll operate at the center of the revenue team, working daily with Sales and Customer Success to align campaigns directly to business results.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do</b></h3><ul>
<li><b>HubSpot Leadership:</b> Own lifecycle automation, lead scoring, segmentation, attribution, and dashboards.<br>
</li><li><b>Revenue Alignment:</b> Partner closely with Sales and CS to generate qualified pipeline, support renewals, and drive expansion.<br>
</li><li><b>Full-Funnel Campaigns:</b> Build and launch integrated campaigns spanning awareness through expansion, targeting ICP-fit accounts.<br>
</li><li><b>Pipeline Ownership:</b> Track, optimize, and report funnel conversion (Lead MQL SQL Opp) with direct accountability to revenue outcomes.<br>
</li><li><b>Attribution &amp; Testing:</b> Implement UTM rigor, A/B testing, and continuous optimization across campaigns.<br>
</li><li><b>Content Strategy:</b> Create persona-driven assets (case studies, proof content, nurture flows) that enable Sales and CS.<br>
</li><li><b>Paid Media &amp; SEO:</b> Manage paid campaigns, SEO, and digital programs to drive qualified inbound traffic.<br>
</li>
</ul><p></p><p><b>Requirements</b></p><ul>
<li>
5+ years in B2B SaaS demand generation &amp; marketing operations.<br>
</li><li>Expert-level HubSpot proficiency (automation, segmentation, attribution, lifecycle ops).<br>
</li><li>Proven success running campaigns that delivered measurable pipeline.<br>
</li><li>Strong analytical rigor paired with campaign creativity.<br>
</li><li>Comfortable being accountable for revenue outcomes and working as part of a cross-functional revenue team.<br>
</li>Values-driven: Trust, Ownership, Transparency, Empathy, Learning, and Results.<br>
<li>
</li>
</ul><p><b>Bonus Points</b></p><ul>
<li>
ABM/paid media campaign experience.<br>
</li><li>Familiarity with ZoomInfo, G2, SalesLoft, and BI tools.</li>
</ul><p><b>
Benefits</b></p><ul>
<li>
OTE: $100,000+
<br>
</li><li>Flexible PTO, remote-first team<br>
</li><li>Medical, dental, vision, 401(k) with match</li>
</ul><p></p><h3 class="jobSectionHeader"><b>
Does this Role Speak to You?</b></h3><p>
This is a growth-focused marketing role. You&rsquo;ll own the campaigns, systems, and reporting that make marketing directly accountable for revenue. If you are a HubSpot master, lead demand generation expert, and love to prove marketing&rsquo;s impact on pipeline growth - we want to meet you.</p></div><p></p>

Growth Marketing Manager

Power Factors

<p></p><div><p><b>ABOUT POWER FACTORS</b></p><p></p><p>
Power Factors is a software and solutions provider leading the next generation of clean energy with Unity, one of the most extensive and widely deployed renewable energy management suites (REMS) in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world&rsquo;s renewable energy data.*</p><p></p><p>
Power Factors&rsquo; Unity REMS supports the entire energy value chain, from monitoring and controls to market analytics. The company&rsquo;s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA &amp; PPC, centralized monitoring, performance management, commercial asset management, and field service management.</p><p></p><p>
With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.</p><p></p><ul><li>Outside China and India</li></ul><p></p><p><b>
About the Role</b></p><p>
We are looking for an Associate Product Marketing Manager (APMM) to join our Product Marketing team within the Marketing &amp; GTM organization. This role plays a critical part in how we bring Commercial Asset Management solutions to market and how we empower Sales and Customer Success to win. You will partner across Marketing, Sales, Product, and Customer Success to help lead cross-functional GTM motions.</p><p>
This is a hands-on role for someone who thrives at the intersection of storytelling, enablement, and strategy. You&rsquo;ll exercise the full scope of product marketing, from positioning to packaging, from content creation to campaign activation, while also supporting sales deals and customer-facing success.</p><p></p><p><b>
Key Responsibilities</b></p><p>
Enablement &amp; Collateral</p><ul><li>
Create, maintain, and evolve customer-facing and internal collateral, including sales decks, playbooks, battlecards, one-pagers, FAQs, and case studies</li><li>
Tailor materials and messaging for specific deal cycles, supporting frontline sales efforts</li><li>
Facilitate enablement sessions and training to ensure teams can confidently articulate value and differentiation</li></ul><p>
GTM Leadership &amp; Cross-Functional Alignment</p><ul><li>
Support and coordinate GTM motions, working with Product, Marketing, Sales, and CS to ensure alignment on launches, campaigns, and customer engagement</li><li>
Partner with Demand Gen and Content to activate messaging across campaigns, website, and events</li><li>
Contribute to GTM strategy by connecting product capabilities with market needs and commercial priorities (strong collaboration with Product Management team)</li></ul><p>
Packaging &amp; Positioning</p><ul><li>
Support the activation of packaging and pricing strategies by ensuring sales teams understand offers and can position them effectively</li><li>
Translate packaging into clear value propositions and collateral that resonates with business and technical stakeholders</li></ul><p>
 Content &amp; Campaign Support</p><ul><li>
Inform website content, campaign messaging, and digital collateral to ensure product narratives are clear and consistent</li><li>
Provide product marketing input into blogs, webinars, case studies, and external thought leadership</li></ul><p>
Market &amp; Strategic Insights</p><ul><li>
Gather and synthesize customer, competitor, and market insights to guide messaging, GTM strategy, and product direction</li><li>
Support leadership with competitive and market intelligence and other support as needed</li></ul><p>
Competencies Required</p><ul><li>
2&ndash;4 years of experience in product marketing, GTM, or sales enablement at a SaaS or enterprise software company</li><li>
Strong communication and storytelling skills, able to craft compelling narratives for sales and marketing channels</li><li>
Experience creating sales decks and collateral that drive deal momentum</li><li>
Highly collaborative, with the ability to align stakeholders across Marketing, Sales, and Product</li><li>
Organized and detail-oriented, capable of managing multiple GTM deliverables</li><li>
Adaptability to work in fast paced, changing environments that may not fit perfectly within Product Marketing framework</li><li>
Analytical mindset, comfortable with using data to measure program impact</li></ul><p>
Preferred Qualifications</p><ul><li>
Prior involvement in cross-functional launch planning or GTM campaigns</li><li>
Exposure to renewable energy, fintech, or other complex B2B SaaS industries</li><li>
Familiarity with sales enablement tools</li><li>
Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field (or equivalent experience)</li></ul><p></p><p><b>
IFE @ POWER FACTORS</b></p><p></p><p>
We are an agile software development company &ndash; big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.</p><p></p><p><b>
WHY JOIN US</b></p><p></p><p>
By joining the Power Factors team, you&rsquo;ll be part of a dynamic group of innovative and driven individuals dedicated to making a positive impact. Every day, your work will directly contribute to advancing clean energy solutions and supporting global sustainability initiatives. Our culture runs deep and shows up in how we work together - committed, conscientious and collaborative. With many opportunities for professional growth, Power Factors is here to support your development as we lead the charge in transforming the energy industry.</p><p></p><p><b>
WE ARE AN EQUAL OPPORTUNITY EMPLOYER</b></p><p></p><p>
Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disabil</p></div><p></p>

Associate Product Marketing Manager

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