customer experience manager

QStaffers

<div>
 
 
 QStaffers
 
 is currently hiring a
 
 Retail Experience Manager
 
 for one of our partners, a leader in the retail Motor Vehicles field.
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 The Retail Experience Manager will lead the retail sales team to deliver outstanding customer experiences while exceeding sales targets. You&rsquo;ll set strategy, define performance goals, and enable your team to thrive in a fast-paced, customer-focused environment. Experience in retail management or a passion for customer experience is a strong plus, helping you connect with customers, guide your team, and drive results.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and support a team to maximize sales and deliver outstanding customer engagement.
 </li>
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 Develop and implement strategies to consistently meet and exceed sales targets.
 </li>
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 Ensure smooth day-to-day operations across all locations.
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 Collaborate with other departments to align efforts and improve overall performance.
 </li>
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 Stay up to date on our products and industry trends to train and guide the team effectively.
 </li>
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 Provide ongoing training to the team and ensure they are equipped with the knowledge and tools needed to effectively manage dealer accounts and drive sales.
 </li>
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 Partner with sales, logistics, product, and operations teams to align efforts and ensure seamless execution of wholesale strategies.
 </li>
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 Analyze performance data, market trends, and team activities to make informed decisions and provide actionable insights to leadership.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 At least 3 years of strong sales experience in retail, managing teams in a results-driven environment (strictly in-store, no online or digital).
 </li>
 <li>
 Strong at developing and executing strategies to drive sales and improve team performance.
 </li>
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 You&rsquo;re passionate about cars and enjoy sharing that enthusiasm with customers.
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 You&rsquo;re a natural leader who motivates and inspires your team to achieve their goals.
 </li>
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 You&rsquo;re flexible and willing to work weekends or holidays when needed
 </li>
 </ul>
</div>

Retail Experience Manager

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
 </li>
 <li>
 
 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
 </li>
 <li>
 
 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
 </li>
 <li>
 
 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
 </li>
 <li>
 
 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
 </li>
 <li>
 
 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
 </li>
 <li>
 
 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
 </li>
 <li>
 
 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
 </li>
 <li>
 
 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
 </li>
 <li>
 
 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
 </li>
 <li>
 
 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
 </li>
 <li>
 
 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
 </li>
 <li>
 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
 </li>
 <li>
 Proven Experience to:
 </li>
 <li>
 Digital and offline marketing campaigns
 </li>
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 Customer data tracking and reporting
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 Customer feedback analysis and NPS tracking
 </li>
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 Content coordination and brand messaging
 </li>
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 Basic analytics tools such as Google Analytics, Power BI, or similar
 </li>
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 Strong coordination and communication skills.
 </li>
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 Ability to work cross-functionally with sales, service, marketing, and operations teams.
 </li>
 </ul>
 
 
</div>

Cadillac – Customer Experience & Network Executive

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 
 Our Purpose &ndash; Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.
 
 
 
 Get to Know Our Team
 
 
 
 Agoda&rsquo;s Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 16 languages. No matter the issue, we present the best of Agoda&rsquo;s values to each and every customer with multiple support channels and a strong desire to serve. Certainly, doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer&rsquo;s experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda&rsquo;s business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.
 
 
 
 The Opportunity
 
 
 
 As a Customer Experience Specialist in Cairo, Egypt, supporting Arabic and English, you will:
 
 
 <ul>
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 Build strong problem-solving and communication skills that open doors to many future roles
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 Support customers and partners from multiple countries and cultures, gaining truly global experience
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 Join a data-driven, fast-learning team that experiments, improves, and shares feedback openly
 
 
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 </ul>
 
 In This Role, You Will
 
 
 
 <ul>
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 Deliver outstanding service to guests and partners via phone, email, and chat
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 Handle a high volume of inquiries and deliver accurate, timely resolutions
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 Take end-to-end ownership of booking issues (e.g. changes, cancellations, payments, and other customer queries)
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 Work towards achieving individual and team KPIs (e.g. quality, productivity, customer satisfaction, etc.)
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 Develop expertise across multiple Agoda product lines (e.g., Accommodation, Flights, Activities), with training to support different customer segments and services over time
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 Apply Agoda policies and procedures in a fair and consistent way
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 Collaborate with Team Leaders, Managers, and other teams to resolve complex or unusual cases
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 Safeguard customer data and maintain strict confidentiality at all times
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 Work rotational shifts (including mornings, evenings, and nights) to support a 24/7 global operation
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 As part of a rotating shift schedule, you&rsquo;ll occasionally work weekends and public holidays, planned in advance with your team
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 Enjoy Agoda&rsquo;s Hybrid work model, i.e. primarily work-from-home, with on-site collaboration days roughly 1 week out of every 8 weeks (details may vary by location)
 
 
 </li>
 </ul>
 
 Core Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer focus and a genuine desire to help others
 </li>
 <li>
 Excellent spoken and written Arabic skills, and B2 level English
 </li>
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 Ability to stay calm, accurate, and professional under pressure
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 Good problem-solving skills, using guidelines and data to make decisions effectively
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 Flexibility to adapt to new tools, processes, and feedback
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 Ability to manage time and priorities in a fast-paced, high-volume environment
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 Reliability, integrity, and a positive, collaborative attitude
 
 
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 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Prior working experience in customer support, contact center, or service roles
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 Experience in travel, e-commerce, hospitality, or BPO is a plus
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 Experience working with international customers or partners
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 Familiarity with contact center, CRM, or ticketing systems
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 Additional language skills beyond the core required language for the role if any
 
 
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 </ul>
 
 Why Agoda
 
 
 
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 Competitive compensation with performance-based incentives
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 Annual discretionary performance bonus
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 Visa sponsorship and relocation support for eligible roles and locations
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 Health insurance and other locally competitive benefits
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 Agoda travel discounts and special rates on accommodation and related products
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 Work from anywhere for up to 30 days per year
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 Structured training, coaching, and clear performance metrics
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 Opportunities to grow your career within the Customer Experience Group or across Agoda
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 An inclusive, international work environment where your ideas and feedback are valued
 
 
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 </ul>
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
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 Facebook https://www.facebook.com/agodacareers/
 </li>
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 LinkedIn https://www.linkedin.com/company/agoda
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 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
</div>

Customer Experience Specialist – Bilingual (Fluent in Arabic & English) | Cairo, Egypt

<div>
 
 
 Key Responsibilities:
 
 
 
 &bull; Manage the COPC, TOPS, BEST implementation plan.
 
 
 &bull; Perform quarter COPC internal audit for the concerned stakeholders across the certification entity.
 
 
 &bull; Train all site concerned parties on any change in approaches specific to COPC.
 
 
 &bull; Perform CUIKA audit &amp; follow-up on action plans.
 
 
 &bull; Look at the program level metrics, created and implemented are in line to meet and exceed customer experience &amp; revenue.
 
 
 &bull; Work in a collaborative manner with stakeholders&rsquo; various touch points with stakeholders (Internal &amp; External) to discuss performance, partner with program to deliver excellent COPC readiness to our teams.
 
 
 &bull; Follow up on internal and external audit ATACs.
 
 
 &bull; Consult the departments' managers to achieve the ATACs resolution.
 
 
 &bull; Initiate, consult, and mentor DMAIC projects with the concerned stakeholders.
 
 
 &bull; Manage COPC new releases orientation &amp; implementation of new approaches across the certification entity.
 
 
 &bull; Follow up on Table F reporting collection across the certification entity.
 
 
 &bull; Follow up on COPC targets review across the certification entity on a semi-annual basis.
 
 
 
 Required Qualifications:
 
 
 
 
 &bull; Essential Qualification:
 
 
 
 1. Bachelor&rsquo;s Degree.
 
 
 2. Very Good English language.
 
 
 3. COPC CX performance leader - minimum to release 7.0.
 
 
 4. Six sigma yellow belt.
 
 
 5. Minimum 2-3 years of proven work experience in conducting certification/ audits related to COPC.
 
 
 6. Minimum 1 year of experience in COPC implementation and internal audit review approach.
 
 
 
 &bull; Personal Characteristics:
 
 
 
 1. Excellent Communication and interpersonal skills.
 
 
 2. Strategic thinking.
 
 
 3. Presentation skills.
 
 
 4. Creative thinking.
 
 
 5. Motivation Skills
 
 
 6. Negotiation skills.
 
 
 7. Time management.
 
 
 8. Leadership skills.
 
 
 9. Analyzes Information.
 
 
 10. Excellent Problem Solving
 
</div>

Process Excellence Manager

Premier Services and Recruitment

<div>
 
 Key Responsibilities:
 
 
 Building positive relationships with customers
 
 
 Assisting with generating new business
 
 
 Identifying opportunities for greater profits
 
 
 Understand customer needs and develop plans to address them
 
 
 Identify key staff in client companies to cultivate profitable relationships
 
 
 Resolve customer complaints quickly and effectively
 
 
 Promote high-quality sales, supply and customer service processes
 
 
 Aim to preserve customers and renew contracts
 
 
 Approach potential customers to establish relationships
 
 
 Gain solid knowledge of competitors
 
 
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 7+ years of Experience, Proven experience as a Client Relationship Manager
 
 
 Bachelor&rsquo;s degree in business, marketing or related field.
 
 
 Experience in sales, marketing or related field, Knowledge of customer relationship management (CRM) practices.
 
</div>

Relationship Manager

PepsiCo

<div>
 
 Overview
 
 
 
 <ul>
 <li>
 Provide staffing support that is aligned with a specific internal functional client team, with a goal of filling open roles with qualified internal or external talent while achieving target metrics such as Time to Accept (TTA), Time-to Hire, and system accuracy, among others.
 </li>
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 Execute the full life cycle recruitment process for each requisition including Facilitation of Hiring Manager Intake Meeting resulting in service-level alignment; and ensure timely and effective communications between candidate(s) and hiring team.
 </li>
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 Screen, assess, and evaluate internal and external candidates who have applied via online job postings and present qualified candidate slate to Hiring team.
 
 
 </li>
 </ul>
 Manage the feedback process to determine next step actions in process. Manage with the attempt to achieve /build consensus, with Manager oversight when needed.
 
 
 <ul>
 <li>
 Work with Manager to develop compelling offer for external hires, present final offer to candidate and manage offer negotiations if necessary, with oversight from manager.
 </li>
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 Develop and maintain productive working relationships with multiple stakeholders, including functional hiring managers, HR partners), in order to foster partnerships that yield consistent ongoing communication, high-quality results, and efficient processes in order to build TA function credibility.
 </li>
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 Communicate and educate clients on the staffing policies and processes for both internal mobility and external selection.
 
 
 </li>
 </ul>
 Develop the ability over time to effectively portray PepsiCo as a strong Employer of Choice. This should include the ability to educate and deliver PepsiCo's Employment Value Proposition, as well as information regarding PepsiCo's portfolio, functions, culture, leadership model, employment brand, functional career options, and talent management/professional development approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
 </li>
 <li>
 Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
 </li>
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 Identify and implement service delivery and process improvement opportunities in the assigned process.
 </li>
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 Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
 </li>
 <li>
 Partner with team to execute plans to improve customer satisfaction with a focus on processes.
 </li>
 <li>
 Represent technical, functional and customer perspective when taking decisions: Database requirements, integration of systems, internal clients and the broader shared services organization.
 </li>
 <li>
 Manage escalation and takes ownership for ultimate issue resolution.
 </li>
 <li>
 Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed.
 </li>
 <li>
 Ensure knowledge management platform is updated.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 HR Shared Services process and SLA management
 </li>
 <li>
 0 - 1 year of experience
 </li>
 <li>
 Service management and ticket management system experience
 </li>
 <li>
 Customer orientation
 </li>
 <li>
 Process management and continuous improvement with a focus on optimization and productivity
 </li>
 </ul>
</div>

Talent Acquisition Assistant Analyst (Frontline)

Premier Group

<div>
 
 Premier Group is seeking a Group Marketing Manager to lead the development and execution of a unified marketing, branding, and communications strategy across all Group companies. The role ensures strong brand positioning, market competitiveness, customer engagement, and marketing ROI across all business units. It also oversees digital marketing and market intelligence at the Group level.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Develop a Group-wide brand and marketing strategy that strengthens market presence.
 </li>
 <li>
 Establish unified brand guidelines for all companies under the Group.
 </li>
 <li>
 Ensure marketing alignment with corporate strategy and revenue growth.
 </li>
 </ul>
 
 
 Marketing Operations &amp; Execution
 
 
 <ul>
 <li>
 Oversee development of annual marketing plans and campaigns across subsidiaries.
 </li>
 <li>
 Lead digital marketing transformation (SEO, SEM, social media, website, CRM).
 </li>
 <li>
 Ensure consistent customer experience and brand messaging across all platforms.
 </li>
 </ul>
 
 
 Market Research &amp; Insights
 
 
 <ul>
 <li>
 Lead market intelligence initiatives to assess competition, market trends, and customer behavior.
 </li>
 <li>
 Provide insights to business units for strategic planning and product positioning.
 </li>
 </ul>
 
 
 Corporate Communication
 
 
 <ul>
 <li>
 Manage Group corporate identity and public relations.
 </li>
 <li>
 Support crisis communication and CEO communications as needed.
 </li>
 </ul>
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Provide functional leadership to marketing teams in subsidiaries.
 </li>
 <li>
 Build Group-level marketing capabilities and introduce advanced marketing tools.
 </li>
 <li>
 Drive innovation in branding, content creation, and customer engagement.
 </li>
 </ul>
 
 
 Budget &amp; Agency Management
 
 
 <ul>
 <li>
 Manage Group marketing budgets and ensure ROI for all marketing spend.
 </li>
 <li>
 Manage relationships with advertising agencies, media houses, and creative partners
 
 .
 
 </li>
 </ul>
 
 Any other-role related duty assigned by the line manager.
 
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field is a must.
 </li>
 <li>
 Master&rsquo;s degree (MBA or Marketing Management) preferred
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 15+ years of marketing experience, with at least 5 years in Managerial Role
 </li>
 <li>
 Proven experience overseeing multi-company or multi-country IT operations
 </li>
 <li>
 Strong experience in digital marketing and brand strategy
 </li>
 </ul>
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Brand management
 </li>
 <li>
 Digital marketing &amp; analytics
 </li>
 <li>
 Corporate communication
 </li>
 <li>
 Creative campaign development
 </li>
 <li>
 Stakeholder management
 </li>
 </ul>
 
 
 
 Competency Profile
 
 
 
 <ul>
 <li>
 Strategic &amp; creative thinking
 </li>
 <li>
 Strong leadership &amp; influencing skills
 </li>
 <li>
 Data-driven decision making
 </li>
 <li>
 Excellent communication &amp; presentation skills
 </li>
 <li>
 Customer-centric mindset
 </li>
 </ul>
</div>

Group Marketing Manager

Explore 777+ Customer experience manager in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.