customer service executive Jobs in Doha Qatar

customer service executive

guest experience expert Jobs in Doha Qatar

guest experience expert

guest experience supervisor Jobs in Doha Qatar

guest experience supervisor

customer experience executive Jobs in Doha Qatar

customer experience executive

customer relationship and communication coordinator Jobs in Doha Qatar

customer relationship and communication coordinator

customer experience manager

EMFI Group Qatar

<p>EMFI Qatar Group is looking for a <b>Customer Relationship and Communication Manager</b> (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:</p><p><b>Qualification: </b></p><ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul><p><b>Principal Accountabilities:</b></p><ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul><p>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: <b>Customer Relationship and Communication Manager</b></p><p>Job Types: Full-time, Permanent, Contract</p><p>Pay: QAR20,000.00 - QAR24,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>CSR manager: 10 years (Required)</li></ul><p>Language:</p><ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Manager CX Design &ndash; HIA Applications
</div></div><div><div>Ref #
</div><div>250000M6
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 20-Nov-2025</li></ul><br>
 </div></div></div></div></div><div><div><div><div><div><h3 class="jobSectionHeader"><b>JOB PURPOSE</b></h3><p>
The Manager CX Design will drive creating world class digital experiences across Hamad International Airport&rsquo;s (HIA) digital applications. The scope includes all HIA B2C digital applications (except the airline&rsquo;s B2C). This leader will build an organization and mindset around innovation and human-centered design best practices from both the travel industry as well as world class innovators in digital and connected experiences across channels.</p><h3 class="jobSectionHeader"><b>
ACCOUNTABILITIES</b></h3><h4 class="jobSectionHeader"><b>
Strategic</b></h4><ul><li>
Drive a culture and processes that partner with product management and development to create delightful customer experiences.</li><li>
Champion user experience across the airport, gathering input from various business lines (MATAR, Ground Services, QAS, Qatar Duty Free).</li><li>
Align designed experiences with HIA&rsquo;s business objectives and KPIs.</li><li>
Maintain a creative, entrepreneurial environment.</li><li>
Partner with IT and Qatar Airways Digital Product Management for alignment and synergy.</li><li>
Design the HIA Digital Experience Strategy for customer interaction across touchpoints.</li></ul><h4 class="jobSectionHeader"><b>
Operational</b></h4><ul><li>
Develop and validate user interaction hypotheses through research.</li><li>
Lead digital experience innovation using MVP (Minimum Viable Product) approaches.</li><li>
Create user-driven stories and visualizations.</li><li>
Drive strategic action through insight and data.</li><li>
Work with Marketing and Customer Experience to prioritize and implement digital enhancements.</li><li>
Explore and improve mobile/touch-based design.</li><li>
Guide design for optimal viewing across devices.</li><li>
Integrate design/testing with other teams.</li><li>
Continuously review digital touchpoints for improvement.</li><li>
Translate business goals into engagement-driving experiences.</li><li>
Establish user testing and measurement strategies.</li><li>
Maintain documentation, style guides, and standards.</li><li>
Ensure a consistent, intuitive user experience across applications.</li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><h4 class="jobSectionHeader"><b>Qualifications and Experience</b></h4><ul><li><b>
Without a Degree:</b> High School/Vocational/Diploma with minimum 9 years of job-related experience.</li><li><p><b>
With a Degree:</b> Bachelor&rsquo;s Degree or equivalent with minimum 8 years of job-related experience.</p><p></p><p><b><br>
Essential</b></p></li><li>
Degree in Experience/Interaction Design, Graphic Design, Information Architecture, Branding, or Marketing (or similar).</li><li>
8 years working on large consumer-centric web and native experiences.</li><li>
Experience in global online capacity, Agile methodologies, user testing, A/B and MVT research.</li><li>
Expertise in designing for Web, iOS, Android, and responsive/adaptive design.</li><li>
Proficiency in Lean UX, Adobe Suite, Sketch, prototyping, design systems.</li><li>
Strong communication, persuasion, and negotiation skills.</li><li>
Ability to manage multiple projects and collaborate with agencies.</li><li>
Experience with pattern libraries and niche audiences.</li></ul><h4 class="jobSectionHeader"><b>
</b></h4><h4 class="jobSectionHeader"><b>
Job Specific Skills</b></h4><ul><li>
Ability to articulate audience segment differences.</li><li>
Managerial skills: delegation, workflow management, mentoring, coaching, teamwork.</li><li>
Preferably Arabic Speaker</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=250000M6</div></div></div></div></div></div></div></div>

Manager CX Design – HIA Applications

Starlink Qatar

<div>
 <p>
  📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
 </p>
 <p>
  We are seeking a visionary Senior Manager of Group Customer Experience to champion our commitment to creating superior customer interactions across all our operating companies. In this pivotal role, you will orchestrate our Voice of Customer (VOC) program, leveraging data-driven insights to enhance our services and platforms. You will define the group-wide strategy for our contact centre operations, driving digital transformation and standardizing performance to ensure efficiency and excellence. This position involves collaborating with executive leadership and diverse teams across nine countries to embed a customer-centric culture. Your strategic leadership will be instrumental in analyzing market research, developing CX roadmaps, and managing key performance indicators like NPS and CSAT. If you are passionate about translating complex data into actionable strategies and leading large-scale CX improvements in the telecommunications industry, we invite you to join our dynamic team.
 </p>
 <p>
  ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:
 </p>
 <p>
  &rtrif; 10+ years of progressive experience in customer experience management or contact centre operations.
 </p>
 <p>
  &rtrif; 5+ years in a senior leadership role within the telecommunications industry, at either a Group or Operating Company (OpCo) level.
 </p>
 <p>
  &rtrif; Advanced expertise in defining and managing multi-channel contact centre operations, including inbound, outbound, digital, and AI-powered services.
 </p>
 <p>
  &rtrif; Proven experience managing and enhancing comprehensive Voice of Customer (VOC) programs and associated feedback platforms.
 </p>
 <p>
  &rtrif; Demonstrated ability to develop and execute commercial CX strategies that directly impact business KPIs like CSAT, NPS, and customer retention.
 </p>
 <p>
  &rtrif; Advanced proficiency in data exploitation and analysis, using tools to translate complex data into actionable insights and strategic recommendations.
 </p>
 <p>
  &rtrif; Strong understanding of CRM systems, contact centre technologies, and digital transformation trends such as chatbots and omnichannel solutions.
 </p>
 <p>
  &rtrif; Experience setting and monitoring performance scorecards and KPIs across multiple markets or business units.
 </p>
 <p>
  <br/>
 </p>
 <p>
  ✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:
 </p>
 <p>
  &rtrif; A Master&rsquo;s degree in Business Administration or a related field.
 </p>
 <p>
  &rtrif; Experience managing large-scale projects with external consultants, research firms, and technology suppliers.
 </p>
 <p>
  &rtrif; Fluency in a second language spoken in one of Ooredoo's key markets (e.g., Arabic).
 </p>
 <p>
  &rtrif; Strong financial acumen with experience in budgeting and building business cases for CX initiatives.
 </p>
 <p>
  &rtrif; Experience participating in industry conferences as a speaker or thought leader.
 </p>
 <p>
  <br/>
 </p>
</div>


Senior Manager - Group Customer Experience

<div><div><div><div><div><div><div><div>Job title
</div><div>Service Excellence Delivery Manager
</div></div><div><div>Ref #
</div><div>227884
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Customer Service
</div></div><div><div><ul><li>Closing date: 11-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the Role</b><br>
Manage and implement guidelines for QAS Service Excellence and Standards Delivery team in order to enhance the quality of QAS Service Excellence and Standards Delivery includes but not limited to aircraft cabin appearance customer Experience. Accountable for monitoring and maintaining a consistent service excellence delivery as per agreed SLA&rsquo;s and target KPI&rsquo;s and consistency of high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service Level Agreements (SLA).</p><p><b>
Responsibilities</b></p><ul><li>
Responsible for monitoring SLA&rsquo;s and target KPI&rsquo;s compliance within the cabin Service delivery and Customer Experience delivery while ensuring any observed gaps are being addressed in a timely manner through implementation of solid corrective and preventative action plans.</li><li>
Develop and implement QAS Services and Standards improvement action plans within the department and make sure Service delivery team follow action plan in their daily checks in operations.</li><li>
Manage the service and standard delivery data models and reporting systems, dashboards and performance metrics support, that support key business decisions in operations.</li><li>
Manage, supervise and organize the Service and Standard Delivery team duties in order to increase service quality in assigned area like aircraft Cabin, Customer Experience and Customer services touch points.</li><li>
Monitor and review checks /assessments like Cabin assessment, Customer Services touch points completed by each team and follow up and delegate assessments when necessary.</li><li>
Ensure the cabin cleaning activities is performed upholding the QAS image and follow-up / action on the failures that occur due to non &ndash; compliance with standard and procedure.</li><li>
Responsible for the health and safety of employees within associated areas promoting safe working environment and just culture principles.</li><li>
Ensure that Company&rsquo;s and individual carrier&rsquo;s standards are implemented and maintained at agreed service level of quality and compliance.</li><li>
Analyze and study the root cause(s) of incident(s), accident(s) and service lapse(s) and design and implement the solution(s) to ensure continuous improvement.</li><li>
Establish and deliver short- and long-term people engagement plans to ensure and determine sufficient competencies are in place within department in accordance with operational demands.</li><li>
Plan and work towards established Key Performance Indicators (KPIs) in accordance with guidelines and standards of Company's operational and financial objectives.</li><li>
Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.</li><li>
Review Standard Operating Procedures (SOPs) on a regular basis and adopt necessary changes for smooth operations of Service and Standard Delivery team for Cabin and Customer Experience.</li><li>
Support execution of Business Continuity Plans with minimum operational interruption for critical operational situations and follow escalation process as defined.</li><li>
Support the role out of new approved technologies to improve overall QAS Services and standards quality and associated activities.</li><li>
Presents comprehensive reports to LM, HODs, VPs and SVP on the assessments carried with observations and recommendations on performance.</li><li>
Perform other department duties related to his / her position as directed by the Head of the Department<br>
</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b><br>
Essential</p><ul><li>
Bachelor&rsquo;s Degree or Equivalent</li><li>
Minimum 6 years of job-related experience</li><li>
Working experience in implementing and delivery of audit planning, trend analysis and change management Preferred</li><li>
Working in an Aviation Quality Management environment with responsibility of customer and passenger satisfaction.</li><li>
Responsible for quality audits regarding product knowledge and delivery</li><li>
Auditing skills</li><li>
Command of English language</li><li>
Strong mentor and coaching skills</li><li>
Ability to foster teamwork among team members and over different departments.</li><li>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</li></ul><p><b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community</p><br>
<p></p>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227884</div></div></div></div></div></div></div></div>

Service Excellence Delivery Manager

Unimoni Exchange

<p>&middot; Enhance the company&rsquo;s image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</p><p>&middot; To do welcome calls for the customers based on the previous day customer registrations of all the branches, collect the feedbacks about the customer experience and enter the details in the Welcome Calls system.</p><p>Update strategic partnership(s) and product value add messages to customers Key account customers.</p><p>Support in achieving departmental target of customer acquisition and maintain database of customers contacted as part of acquisition drive.</p><p>Monitor service standards of branches while addressing customer queries over phone by doing regular mystery calls to the branches and hence ensuring all branches are adhering to the expected level of telephone etiquettes and proper customer handling through the telephone, which is one of the major customer touch points.</p><p>&middot; Maintain database of customer calls, emails and suggestion forms updated on monthly basis and retrievable upon requirement.</p><p>&middot; GHQ escalations tracker should be maintained by updating queries attended through call back requests.</p><p>Job Types: Full-time, Permanent</p><p>Pay: Up to QAR3,000.00 per month</p><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li><li>Hindi (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Customer Experience Executive

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 As our Senior Associate People Experience &amp; Culture in Doha, you will be a member of the People Experience &amp; Culture team whose mission is to shape and evolve the Group&rsquo;s culture and enhance the employee experience to create an engaging and healthy work environment where people are enabled to take ownership of their workplace experience that is built on diversity, equity, and inclusion. Your responsibilities will include the below:
 <br/>
 <br/>
 <strong>
  Experience &amp; Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Localize People Experience &amp; Culture strategy to align with the country priorities and focus areas.
  </li>
  <li>
   Drive Voice of People survey, analyze and present results, partner with leaders and people team to create targeted action plans post survey.
  </li>
  <li>
   Facilitate culture labs post engagement surveys to build on insights and co-create solutions.
  </li>
  <li>
   Conduct culture bootcamps to create awareness on team members&rsquo; role in bringing the culture to life.
  </li>
  <li>
   Partner with the leadership team in the country to address focus areas and support the evolution of employee experience and culture.
  </li>
  <li>
   Support business units in initiating and following up on any people experience diagnosis exercise (e.g., survey, pulse checks, interviews, focus groups, co-creation workshops&hellip;).
  </li>
  <li>
   Deploy employee experience products and solutions.
  </li>
  <li>
   Lead "Great Place to Work" certification.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  WELLBEING &amp; ENGAGEMENT
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Localize and activate Wellbeing &amp; Engagement calendar.
  </li>
  <li>
   Support in managing and/or leading wellbeing and engagement projects.
  </li>
  <li>
   Support in establishing accountability and advocacy on employee wellbeing, and engagement among leaders, and employees through different initiatives and projects.
  </li>
  <li>
   Source new partnership with external providers for wellbeing benefits.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Corporate Social Responsibility
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and drive impactful CSR initiatives in Qatar.
  </li>
  <li>
   Coordinate with local NGOs and community partners to design and implement projects that maximize employee engagement.
  </li>
  <li>
   Ensure alignment of all activities with Chalhoub Group&rsquo;s CSR and sustainability vision.
  </li>
  <li>
   Achieve and exceed the CSR and sustainability targets set for Qatar.
  </li>
  <li>
   Monitor and report on the progress and impact of initiatives to ensure measurable outcomes.
  </li>
  <li>
   Foster a culture of volunteerism and social responsibility among employees through regular awareness and engagement campaigns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A minimum of 3 years of experience in HR, especially in roles focused on people matters, with strong exposure to Learning &amp; Development and employee engagement initiatives.
  </li>
  <li>
   You possess strong project management skills, with end-to-end ownership of initiatives.
  </li>
  <li>
   You are analytical and tech-savvy, with the ability to interpret dashboards and build action plans.
  </li>
  <li>
   You are familiar with CSR/Impact initiatives and external partnerships.
  </li>
  <li>
   You have excellent communication and public speaking skills.
  </li>
  <li>
   You are fluent in Arabic and English, with the ability to communicate effectively in both languages.
  </li>
  <li>
   You possess strong influencing, consulting, and stakeholder management skills.
  </li>
  <li>
   You are solution-oriented, adaptable, and accountable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Senior Associate - People Experience and Culture

Pearl Design and Contracting

<p>Restaurant preference must have worked in or has experience for Asian food</p><p>Package All in<br/>Must Have NOC</p><p>Job brief</p><p>We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.</p><p>Restaurant Manager responsibilities include maintaining the restaurant&rsquo;s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.</p><p>To be successful in this role, you&rsquo;ll need management skills and experience in both front and back of the house. We want you to know how to oversee the dining room, check-in with customers and balance seating capacity. Back of the house management experience is also essential, as you&rsquo;ll hire qualified Cooks and Wait Staff, set work schedules, oversee food prep and make sure we comply with health and safety restaurant regulations.</p><p>We&rsquo;ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.</p><p>Responsibilities</p><ul><li>Coordinate daily Front of the House and Back of the House restaurant operations</li><li>Deliver superior service and maximize customer satisfaction</li><li>Respond efficiently and accurately to customer complaints</li><li>Regularly review product quality and research new vendors</li><li>Organize and supervise shifts</li><li>Appraise staff performance and provide feedback to improve productivity</li><li>Estimate future needs for goods, kitchen utensils and cleaning products</li><li>Ensure compliance with sanitation and safety regulations</li><li>Manage restaurant&rsquo;s good image and suggest ways to improve it</li><li>Control operational costs and identify measures to cut waste</li><li>Create detailed reports on weekly, monthly and annual revenues and expenses</li><li>Promote the brand in the local community through word-of-mouth and restaurant events</li><li>Recommend ways to reach a broader audience (e.g. discounts and social media ads)</li><li>Train new and current employees on proper customer service practices</li><li>Implement policies and protocols that will maintain future restaurant operations</li></ul><p>Requirements and skills</p><ul><li>Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role</li><li>Proven customer service experience as a manager</li><li>Extensive food and beverage (F&amp;B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff</li><li>Familiarity with restaurant management software, like OpenTable and PeachWorks</li><li>Strong leadership, motivational and people skills</li><li>Acute financial management skills</li><li>BSc degree in Business Administration; hospitality management or culinary schooling is a plus</li></ul><p>Job Type: Full-time</p><p>Pay: QAR3,000.00 - QAR4,500.00 per month</p>

Restaurant Manager

Explore 3300+ Customer experience manager in Doha Qatar this November. Find roles across top companies and apply now to boost your career.