customer experience manager

Dawlance

<div>
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 
 CX Impact &amp; Measurement
 
 
 <ul>
 <li>
 Develop tools and dashboards to track the financial and operational impact of CX initiatives.
 </li>
 <li>
 Analyze data to measure ROI and integrate CX metrics into business KPIs.
 </li>
 </ul>
 
 
 CX Community &amp; Engagement
 
 
 <ul>
 <li>
 Build and manage CX Consumer and Design &amp; Innovation communities for feedback, trials, and collaboration.
 </li>
 <li>
 Plan sessions like Design Jams and Customer Lab Days to drive empathy and creative problem-solving.
 </li>
 <li>
 Track engagement and publish insights, including quarterly &ldquo;Voice of the Customer&rdquo; stories.
 </li>
 </ul>
 
 
 Knowledge, Capability &amp; Culture
 
 
 <ul>
 <li>
 Maintain CX research assets and frameworks; develop playbooks, toolkits, and training modules.
 </li>
 <li>
 Introduce new human-centered design methods and share learnings via CX Huddles or Knowledge Capsules.
 </li>
 </ul>
 
 
 Project Management &amp; Reporting
 
 
 <ul>
 <li>
 Lead projects, ensuring objectives, timelines, and quality standards are met.
 </li>
 <li>
 Coordinate with teams and partners; provide updates and executive reports.
 </li>
 <li>
 Document outcomes and insights for long-term knowledge retention.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Design, Psychology, Business, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in design thinking, customer experience, or design research.
 </li>
 <li>
 Strong analytical skills and experience with data visualization and dashboards.
 </li>
 <li>
 Familiarity with design principles, journey mapping, ethnographic research, and behavioral insights.
 </li>
 <li>
 Excellent project management, collaboration, and communication skills.
 </li>
 </ul>
</div>

Associate Human-Centered Design & Research

Mars BPO

Job Description: We are seeking enthusiastic Customer Outreach Executives to join our on-site BPO team. In this role, you will be responsible for reaching out to potential customers, introducing our services, and identifying qualified leads for the sales team. Ideal candidates are confident, persuasive, and goal-oriented.Key Responsibilities:<ul><li>Conduct outbound calls to potential customers</li><li>Explain company services in a clear and professional manner</li><li>Build interest and maintain customer engagement</li><li>Screen and qualify leads before passing them to closers</li><li>Ensure accurate documentation of customer interactions</li><li>Follow company scripts, guidelines, and compliance standards</li><li>Achieve daily, weekly, and monthly performance targets</li></ul>Job Requirements:<ul><li>Strong spoken English and confident communication</li><li>Energetic, persuasive, and target-driven</li><li>Ability to handle rejection and stay motivated</li><li>Basic computer skills</li><li>Willingness to work night shifts</li><li>Fresh candidates are encouraged to apply</li><li>Previous call center or BPO experience is a plus</li></ul>What We Offer:<ul><li>Competitive salary with performance incentives</li><li>Supportive and professional work environment</li><li>Training and skill development</li><li>Career growth and promotion opportunities</li><li>Stable on-site position</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Outreach Executive

H&S Apparel

Job Title: Branch ManagerDepartment: RetailJob Summary: H&amp;S Apparel is one of the fastest-growing men&rsquo;s fashion brands in Karachi. We focus on quality, great prices, and excellent customer service. With multiple stores across the city, we are looking for an experienced Branch Manager to oversee daily store operations, drive sales performance, manage staff, and ensure excellent customer experience while maintaining brand standards and operational discipline.Key Responsibilities:<ul><li>Manage end-to-end store operations including sales floor, cash counters, stockroom, and store presentation</li><li>Ensure achievement of sales targets through team motivation, upselling, and customer engagement</li><li>Supervise, train, and discipline store staff; manage attendance, grooming, and performance</li><li>Oversee inventory control, stock accuracy, replenishment, and shrinkage prevention</li><li>Ensure proper cash handling, POS accuracy, and daily financial closures</li><li>Maintain visual merchandising standards, mannequins, signage, and store ambience</li><li>Handle customer complaints, exchanges, and high-value customers professionally</li><li>Ensure compliance with company SOPs, safety, security, and anti-theft policies</li><li>Coordinate with Area Manager, Warehouse, HR, Accounts, and Admin for smooth operations</li><li>Prepare daily, weekly, and monthly operational and sales reports</li></ul>Requirements:<ul><li>Minimum 3 years of experience as a Branch / Store Manager in retail garments.</li><li>Strong leadership, sales, and people-management skills</li><li>Good understanding of inventory, cash controls, and store KPIs</li><li>Ability to handle pressure, multitask, and lead by example</li><li>Strong communication and customer-handling skills</li></ul>Timings: Retail shifts Salary: Market competitive (based on experience)Job Type: Full-timeExperience:<ul><li>Retail garments: 3 years (Required)</li></ul>Work Location: In person

Branch Manager

Hcm International

Position: Assistant Brand Manager ( Mard Hazraat)Location: Zamzama Clifton- KarachiIndustry: Luxury ProductBudget: 80-130k.Working Days: Monday to Saturday 10:30 AM- 6:30 PMKey Responsibilities:1-Assist the Brand Manager in developing and executing brand strategies to enhance market presence and drive sales.2-Plan and implement marketing campaigns across offline and online channels, ensuring alignment with the brand&rsquo;s luxury positioning.3-Conduct market research, competitor analysis, and customer insights to inform brand strategies.4-Collaborate with sales, retail, and e-commerce teams to ensure consistent brand communication and a premium customer experience.5-Monitor brand performance metrics and prepare regular reports with actionable insights.6-Support product launches, promotional events, and partnerships relevant to the luxury product7-Manage and coordinate with creative agencies, photographers, and media partners.Required Skills &amp; Competencies:1- Bachelor&rsquo;s degree in Marketing, Business Administration, or a related field.2- Minimum 5 years of experience in brand management/marketing of luxury products (watches, jewelry, fashion accessories).3- Strong knowledge of luxury market trends, product positioning, and premium customer experience.Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Assistant Brand Manager (Luxury Items) - Male

octopus Digital Network

Answer calls professionally and dial follow up<ul><li>Respond to customer inquiries</li><li>Handle and resolve customer complaints</li><li>Provide customers with product &amp; service information</li><li>Process complains and new orders via calls &amp; chats</li><li>Coordination with concerned department in cases, customer query needs to solve on priority basis.</li><li>Follow up the complains and reporting of loop closing to line manager.</li><li>Must be follow instructions and any other task assigned by line manager</li></ul>Requirements:Strong communication skills in both Urdu and English Good typing speed with accuracy Ability to browse and identify locations efficiently Proficient in computer usage and basic applicationsJob Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In personExpected Start Date: 01/01/2026

CSR Require For Domestic Night Campaign

Carpe Diem (Pakistan)

Skills and Experience<ul><li>Create, manage &amp; optimize paid &amp; organic campaigns across all digital channels.</li><li>Manage &amp; Optimize all paid marketing activities for all channels Including but not limited to Facebook/Instagram, Google, Instagram, YouTube, TikTok, Snapchat, Email, etc. ensuring strong ROAS and efficient CPA.</li><li>Optimize sales funnels where focus is on new customer acquisition &amp; customer retention.</li><li>Drive digital channels such as shopify apps, marketing automations to optimize performance &amp; ensure seamless customer experience.</li><li>Liason with marketing team,to ensure delivery and execution for campaigns.</li><li>Develop daily, weekly, and monthly reporting structures for marketing campaigns.</li><li>Work on a budget to reach maximum KPI keeping the CAC at the optimum level.</li><li>Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.</li><li>Suggest new digital channels that have the potential to increase new user numbers in an efficient way.</li><li>Optimize bidding at keywords, placement, device, geographic, demographic, and other levels.</li><li>Review and maintain Quality Score, impression share, and other metrics pertained important to paid marketing.</li></ul>Qualifications<ul><li>Bachelor's or Master&rsquo;s degree in Business Administration, or a related field.</li><li>Minimum 4-5 years experience in Software Development or Project Management.</li><li>Proven working experience in performance marketing with proven expertise and results.</li><li>Solid technical background with understanding and/or hands-on experience using analytical tools, ad platforms such as Facebook Ads Manager, Google Ads Manager, etc.</li><li>Excellent client-facing and internal communication skills.</li><li>Excellent written and verbal communication skills.</li><li>Certification in Facebook Ads or Google Ads is a major plus.</li></ul>Additional Information<ul><li>Job Type: Full Time</li><li>Shift Timings: 11 AM to 8 PM</li><li>Location: Remote</li><li>Salary Range: Market Competitive</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li><li>Notice Period?</li><li>Age?</li></ul>Work Location: Remote

Fb Ads Expert

The Roshaan's

A reputed national level furniture manufacturing firm requires a talented person with background to fill its Outlet Manager to oversee daily operations, drive sales performance, and ensure excellent customer service at our outlet.Responsibilities :<ul><li>Maintains and motivates a positive sales team through communication, incentives, and evaluations.</li><li>Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies.</li><li>Addresses customer needs and resolves issues, ensuring positive and long-term customer relationships.</li><li>Plans, organizes, and coordinates sales, marketing, and budgeting.</li><li>Develops, oversees, and maximizes retail budget and product inventory, purchasing, and sales.</li><li>Ensures inventory data is correct by performing spot inventory counts and checks.</li><li>Collaborates with regional managers and owners to develop, coordinate, and identify cost-effective advertising and hiring strategies.</li><li>Uses company software to research, analyze, and track purchases.</li><li>Ensures that the store always looks clean and inviting.</li><li>Places and rotates merchandise to attract positive attention from customers.</li><li>Performs other related duties as assigned.</li><li>Ensure to keep professional ambiance of outlet</li><li>responsible to supervise overall performance of outlet (Sales, Team, customer relation, team training and strongly coordination with factory for smoothly delivery on time.</li></ul>Qualifications for Outlet Manager :<ul><li>Bachelor's degree in Business, Marketing, (Masters will be preferred)</li><li>5 years of relevant experience (retail/outlet management preferred)</li><li>Strong oral and written communication skills</li><li>Proven ability to lead a team to meet quotas with strong analytical skills</li><li>Proficient in Microsoft Office &amp; ERP</li><li>Age between 30 to 35 years</li><li>Presentable personality with professional appearance</li><li>Strong interpersonal and customer-handling skills</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs110,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Retail Sales: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Outlet Manager

Explore 2157+ Customer experience manager in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.