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customer experience manager

Microsoft

<div>
 
 Overview
 
 
 
 
 Organization Summary:
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 6+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <ul>
 <li>
 OR equivalent experience.
 </li>
 </ul>
 <li>
 On site presence minimum 3 days/week.
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Supertails

<div>
 
 🚀 Are you a Product Manager with a deep love for pets and a passion for disrupting industries? 🐾
 
 
 
 
 
 Do you want to be part of a hyper-growth company that truly puts pet parents in control of their mission to give the best to their pets?
 
 
 Supertails is on a mission to revolutionize pet care in India, and we're looking for a Product Manager to own and scale our customer experience initiatives for the e-commerce division. We are a tech-first company backed by India&rsquo;s top consumer investors, and we believe the right product, augmented with AI, is the way to solve customer needs.
 
 
 If you believe technology can transform pet care outcomes and thrive in a hyper-growth environment, this is for you.
 
 
 
 
 
 
 Who are we looking for?:
 
 
 
 
 
 
 
 You are a
 
 first-principles product thinker
 
 who understands user journeys and is excited to improve the
 
 post-purchase experience
 
 through technology. You have a strong pulse on customer behavior, CX, and operational excellence, and have likely worked in B2C e-commerce environments.
 
 
 You'll be a great fit if you are:
 
 <ul>
 <li>
 A
 
 pet parent
 
 </li>
 <li>
 Passionate about building intuitive, high-impact user-facing services.
 </li>
 <li>
 Someone who thrives in environments with high ownership and cross-functional collaboration.
 </li>
 <li>
 A collaborative leader and a passionate advocate for the customer, skilled at aligning cross-functional teams to build the best possible experience.
 </li>
 <li>
 A data-savvy product builder who is excited to define the key metrics and build the foundation for a data-driven customer experience.
 </li>
 <li>
 Able to analyze user behavior, postulate theories, run experiments, and iterate rapidly.
 </li>
 <li>
 You have at least
 
 2-3 years of experience
 
 in product management, preferably within
 
 e-commerce or retail tech
 
 .
 </li>
 </ul>
 
 
 
 
 
 Why you'll love this role?:
 
 
 
 
 
 
 <ul>
 <li>
 
 Be a Pet Parent
 
 : Your empathy and firsthand experience with pets are our superpowers&mdash;this is a non-negotiable for us!
 </li>
 <li>
 
 Disrupt a Booming Market
 
 : Play a key role in a 25% CAGR pet care industry, backed by top investors.
 </li>
 <li>
 
 Impact-Driven
 
 : Improve the post-purchase experience, solve customer queries, and empower agents, making a real difference for pet families.
 </li>
 <li>
 Ready to combine your product prowess with your passion for pets? Come build the future of pet care with us!
 </li>
 </ul>
</div>

Product Manager

Weekday (YC W21)

<div>
 This role is for one of our clients
 
 
 Company name: Supertails
 
 
 Industry: Product Manager
 
 
 Seniority level: Associate level
 
 
 Min Experience: 1 years
 
 
 Location: Bengaluru
 
 
 JobType: full-time
 
 
 We&rsquo;re seeking a customer-obsessed Product Manager who thrives at the intersection of technology, design, and operations. This role focuses on improving the
 
 post-purchase journey
 
 for consumers, building seamless experiences that drive satisfaction, retention, and long-term loyalty. You will own the vision and execution of customer experience features, working closely with cross-functional teams to turn insights into scalable solutions.
 
 
 
 What You&rsquo;ll Do
 
 
 Own the product roadmap for post-purchase and support experiences, from ideation to launch and beyond.
 
 
 Deeply understand customer behavior and pain points through data, research, and direct feedback.
 
 
 Design and run experiments to validate hypotheses, measure outcomes, and iterate rapidly.
 
 
 Collaborate with design, engineering, operations, and customer success to deliver high-impact features.
 
 
 Define success metrics and ensure every product decision is driven by measurable outcomes.
 
 
 Champion operational excellence by aligning product improvements with service and support workflows.
 
 
 Balance speed and quality&mdash;shipping MVPs quickly while keeping long-term scalability in mind.
 
 
 
 Who You Are
 
 
 A first-principles thinker with a track record of improving consumer journeys.
 
 
 2&ndash;4 years of experience in product management, ideally in e-commerce, retail, or consumer tech.
 
 
 Strong analytical and problem-solving skills, comfortable with data tools and A/B testing.
 
 
 Collaborative and empathetic, skilled at building alignment across cross-functional teams.
 
 
 A strong communicator who can translate complex problems into simple product narratives.
 
 
 Excited by fast-paced environments where ownership and impact are high.
 
 
 
 Why This Role
 
 
 
 High Impact
 
 : Shape how customers interact with the product post-purchase&mdash;a key driver of growth and retention.
 
 
 
 Growth Market
 
 : Work in an industry experiencing rapid expansion and innovation.
 
 
 
 Cross-Functional Influence
 
 : Collaborate with product, design, operations, and leadership to deliver meaningful outcomes.
 
 
 
 Career Acceleration
 
 : Opportunity to own a critical product area and grow into a leadership role.
 
 
 
 Core Skills
 
 
 Product Strategy &amp; Roadmapping
 
 
 User Research &amp; Experimentation
 
 
 Data Analytics &amp; A/B Testing
 
 
 Customer Experience Design
 
 
 Cross-Functional Collaboration
</div>

Product manager

Yulu

<div>
 
 
 About Yulu
 
 
 
 Yulu is India&rsquo;s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.
 
 
 Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.
 
 
 Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves &mdash; one ride at a time.
 
 
 With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we&rsquo;re not just building EVs &mdash; we&rsquo;re building the future of urban mobility in India.
 
 
 
 
 
 🔗 Learn more: www.yulu.bike
 
 
 
 
 
 
 Role Summary:
 
 
 
 We are looking for a detail-oriented and proactive Operations &amp; Automation Executive to join our team. This role demands proficiency in PowerPoint, Excel, analytics, and chatbot management. You will play a critical role in supporting internal operations, driving efficiency, and enhancing our customer support automation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Presentation &amp; Reporting:
 
 </li>
 <li>
 Build and maintain impactful PowerPoint presentations for internal and external stakeholders.
 </li>
 <li>
 Translate data insights into visual formats for monthly/quarterly business reviews.
 </li>
 <li>
 
 Data &amp; Analytics:
 
 </li>
 <li>
 Work with large datasets using Excel (pivot tables, VLOOKUP, data visualization, etc.).
 </li>
 <li>
 Analyze trends from customer interactions and support data to generate actionable insights.
 </li>
 <li>
 Support weekly/monthly dashboards for leadership reviews.
 </li>
 <li>
 
 Chatbot Management:
 
 </li>
 <li>
 Own and update chatbot content, flows, FAQs, and fallback scenarios.
 </li>
 <li>
 Collaborate with CX and product teams to identify new opportunities for automation.
 </li>
 <li>
 Monitor chatbot performance metrics (such as drop-offs and resolution rates) and drive continuous improvement.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 </li>
 <li>
 Liaise with internal teams (CX, product, tech) to ensure chatbot and reporting alignment.
 </li>
 <li>
 Work closely with outsourced partners for operational consistency and data integrity.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;4 years of relevant work experience in operations, analytics, or automation.
 </li>
 <li>
 Advanced Excel skills (data cleaning, formulas, pivoting, charts).
 </li>
 <li>
 Strong PowerPoint skills with a good design sense.
 </li>
 <li>
 Hands-on experience managing chatbots (e.g., Yellow.ai, Intercom, Freshchat, or similar platforms).
 </li>
 <li>
 Analytical mindset with a strong eye for detail.
 </li>
 <li>
 Comfortable working in fast-paced, high-growth environments.
 </li>
 <li>
 Basic understanding of customer support metrics and automation tools is a plus.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Experience in a B2C or mobility/tech startup environment.
 </li>
 <li>
 Working knowledge of Google Sheets, Looker Studio, or SQL (optional but preferred).
 </li>
 </ul>
 
 
</div>

Assistant Manager – Customer Support & Experience

Benchire

<div>
 
 The Director of Customer Experience (CX) will be a strategic and results-oriented leader
 
 
 responsible for orchestrating exceptional customer journeys and maximizing satisfaction for our
 
 
 B2C customers across India. This role demands a deep understanding of the Indian consumer
 
 
 market, particularly within the home appliances/retail sector, where product and service quality
 
 
 are paramount. The ideal candidate will possess a proven ability to implement robust processes,
 
 
 leverage technology for actionable analytics, and develop impactful customer retention campaigns.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 &bull; Strategic CX Leadership: Develop and execute a comprehensive B2C customer experience
 
 
 strategy, specifically tailored for the Indian retail market, aligning with business objectives and
 
 
 growth goals.
 
 
 &bull; Process Optimization for Quality: Design, implement, and continuously refine customer-centric
 
 
 processes across all touchpoints, from pre-sales inquiry to installation, after-sales service, and
 
 
 post-purchase engagement. Ensure these processes uphold the highest standards of product and
 
 
 service quality that Indian customers expect.
 
 
 &bull; Technology-Driven Insights &amp; Analytics: Lead the identification, adoption, and utilization of CX
 
 
 technology solutions (e.g., CRM, analytics platforms, feedback tools) to gather, analyze, and interpret
 
 
 customer data and behavioral patterns. Translate these insights into actionable strategies for
 
 
 improving customer satisfaction, loyalty, and business performance.
 
 
 &bull; Customer Retention Campaign Management: Develop, implement, and manage targeted
 
 
 customer retention campaigns, leveraging data-driven insights and personalized approaches to
 
 
 foster long-term customer loyalty and reduce churn in the competitive market.
 
 
 &bull; After-Sales Service Excellence: Oversee and enhance the entire after-sales service experience,
 
 
 including installation, maintenance, and complaint resolution, ensuring prompt, efficient, and
 
 
 quality service that builds customer trust and advocacy.
 
 
 &bull; Team Leadership &amp; Training: Build, mentor, and inspire a customer-centric team, providing
 
 
 training and guidance to ensure consistent delivery of exceptional service standards across the
 
 
 organization.
 
 
 &bull; Cross-functional Collaboration: Collaborate closely with Sales, Marketing, Product
 
 
 Development, and Technical Service teams to ensure a seamless and consistent customer
 
 
 experience across all interactions.
 
 
 &bull; Customer Feedback &amp; NPS Enhancement: Implement robust feedback mechanisms (surveys,
 
 
 social media monitoring, reviews) and actively leverage customer feedback to identify pain points,
 
 
 drive continuous improvement, and maximize Net Promoter Score (NPS).
 
 
 &bull; Budget Management &amp; ROI Measurement: Manage the CX budget effectively, allocate resources
 
 
 strategically, and measure the ROI of CX initiatives to demonstrate their impact on customer
 
 
 satisfaction, loyalty, and overall business success.
 
 
 
 
 
 &bull; Market Intelligence &amp; Innovation: Stay abreast of industry trends, competitor activities, and
 
 
 evolving customer expectations within the Indian purifier market. Identify and implement
 
 
 innovative CX solutions and technologies to maintain a competitive edge.
 
 
 
 
 
 Qualifications:
 
 
 &bull; Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
 
 
 &bull; Strong experience in B2C customer experience management, particularly within the Indian
 
 
 retail/home appliances market.
 
 
 &bull; Proven track record of successfully implementing and optimizing CX processes that improve
 
 
 customer satisfaction and loyalty.
 
 
 &bull; Expertise in leveraging technology for customer experience analytics, data interpretation, and
 
 
 insight generation.
 
 
 &bull; Experience in developing and executing successful customer retention campaigns.
 
 
 &bull; Excellent communication, interpersonal, and leadership skills to drive a customer-centric culture.
 
 
 &bull; Familiarity with CRM systems, customer feedback platforms, and analytics tools.
 
 
 &bull; Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
 
 
 &bull; Passion for delivering exceptional customer experiences and a deep understanding of the
 
 
 importance of service quality in the Indian market.
 
</div>

Director of Customer Success

Smytten

<div>
 
 Job Title: Executive &ndash; In-App Experience &amp; CRM
 
 
 
 
 Location:
 
 Bengaluru
 
 
 
 Experience:
 
 1&ndash;2 Years in E-commerce / CRM Execution / Merchandising
 
 
 
 About The Role
 
 
 
 At
 
 Smytten
 
 , we believe every interaction with our app should feel seamless, delightful, and valuable to our users. We&rsquo;re looking for a creative and data-driven
 
 Executive &ndash; In-App Experience &amp; CRM
 
 to join our e-commerce team.
 
 
 This hybrid role sits at the intersection of
 
 in-app merchandising
 
 and
 
 CRM execution
 
 , ensuring users enjoy a smooth product discovery journey and receive relevant, timely communication. You&rsquo;ll own the look, feel, and engagement of in-app content while executing CRM campaigns that drive conversions and delight users.
 
 
 If you enjoy understanding user behaviour, optimizing content flows, and turning insights into results &mdash; this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 
 In-App Merchandising &amp; Experience
 
 
 
 <ul>
 <li>
 Curate and refresh homepage, category, and collection layouts in line with campaigns, seasons, and business priorities.
 </li>
 <li>
 Improve product discoverability through visually appealing layouts, accurate tagging, and intelligent sorting.
 </li>
 <li>
 Work closely with creative, brand, and marketing teams to maintain Smytten&rsquo;s brand tone and style.
 </li>
 <li>
 Track in-app performance (CTR, engagement, conversions) and suggest improvements.
 </li>
 <li>
 Maintain content hygiene &mdash; update imagery, copy, tagging, and remove out-of-stock products.
 
 
 </li>
 </ul>
 
 CRM Execution
 
 
 
 <ul>
 <li>
 Execute CRM campaigns via Push Notifications, Emails, and WhatsApp to engage users.
 </li>
 <li>
 Coordinate briefs, copy, and creatives to ensure alignment with in-app messaging.
 </li>
 <li>
 Manage campaign calendars for timely daily and weekly communications.
 </li>
 <li>
 Pull performance reports (CTR, open rate, conversions) and share insights.
 </li>
 <li>
 Identify opportunities to integrate CRM and in-feed content to boost engagement and retention.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in e-commerce, online merchandising, or CRM execution.
 </li>
 <li>
 A creative yet analytical mindset &mdash; spotting visual gaps backed by data.
 </li>
 <li>
 Proficiency in Excel/Sheets (formulas, lookups) and comfort with CMS/backend tools.
 </li>
 <li>
 Strong cross-functional coordination skills.
 </li>
 <li>
 Attention to detail and a keen sense of brand tone and product presentation.
 </li>
 <li>
 Self-starter mentality with a passion for testing ideas and improving user journeys.
 
 
 </li>
 </ul>
 
 Bonus Skills
 
 
 
 <ul>
 <li>
 Experience with CRM tools like WebEngage, MoEngage, or Clevertap.
 </li>
 <li>
 Understanding campaign metrics (CTR, open rates, conversions).
 </li>
 <li>
 Exposure to performance analytics, user segmentation, and retention strategies.
 </li>
 <li>
 Experience in marketplaces or apps with strong merchandising and CRM interplay.
 
 
 </li>
 </ul>
 
 Why This Role Matters at Smytten
 
 
 
 At Smytten, your work will directly shape how millions of users discover products and engage with the brand. From curating trending in-app layouts to delivering timely CRM nudges, you&rsquo;ll be instrumental in driving engagement, retention, and growth.
 
 
 Skills: crm execution,ctr,e-commerce,campaigns,engage,in-app performance,online merchandising,merchandising,data,webengage,crm,app
</div>

Executive – In-App Experience & CRM

Amazon

<div>
 
 Description
 
 
 
 "ABOUT AMAZON
 
 
 We&rsquo;re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary person you know you&rsquo;re ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? At Amazon, you&rsquo;ll say it often. Join us and define tomorrow.
 
 
 
 Overview Of The Role
 
 
 
 As an Operations I Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon&rsquo;s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth&rsquo;s Most Customer Centric Company. Within Operations I Manager job family, you&rsquo;ll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred &amp; demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to &ldquo;roll up your sleeves&rdquo; and get into the details that make Operations world class?
 
 
 Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles).
 
 
 AREA MANAGER
 
 
 Working in fulfilment center or Sort Center where you will spend time on floor observing processes, doing audits, coaching associates, which requires -
 
 
 <ul>
 <li>
 Walking in the fulfillment center and around area with great frequency
 </li>
 <li>
 Continual standing and/or walking
 </li>
 <li>
 Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned
 </li>
 <li>
 Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation
 </li>
 <li>
 Require extensive data analysis to identify trends and drive kaizen activities.
 </li>
 <li>
 Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
 </li>
 <li>
 Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters
 </li>
 <li>
 Collaborate with stakeholders to continuously improve operational benchmarks &amp; Inventory quality
 </li>
 <li>
 Ensure implementation of quality best practices like 5S
 </li>
 <li>
 Support, mentor, and motivate your hourly workforce
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
 
 
 </li>
 </ul>
 OPERATIONS MANAGER
 
 
 <ul>
 <li>
 Customer/seller service Contact Reduction
 </li>
 <li>
 Concessions &ndash; defect analysis, reduction and improving customer experience
 </li>
 <li>
 Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
 </li>
 <li>
 Methods to track and improve performance of partners (carriers and 3P partners)
 </li>
 <li>
 Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
 </li>
 <li>
 Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
 </li>
 <li>
 Identify and prevent financial leakage when working with partners.
 </li>
 <li>
 Enhancing customer returns experience
 </li>
 <li>
 Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
 </li>
 <li>
 Analyze and create mechanisms to improve third party seller order fulfillment
 </li>
 <li>
 Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
 </li>
 <li>
 Data processing, supervising quality and continuous improvement
 
 
 </li>
 </ul>
 STATION MANAGER
 
 
 Working in a Delivery station where you will spend time on floor observing processes, doing audits, coaching associates, which requires -
 
 
 <ul>
 <li>
 Defining the transportation process from FC to delivery stations
 </li>
 <li>
 Provide practical inputs to Centralize routing team to optimize delivery process from delivery station to customer address.
 </li>
 <li>
 Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
 </li>
 <li>
 Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
 </li>
 <li>
 Continuously improve the delivery process and attain a sustained level of delivery performance improvement
 </li>
 <li>
 Analysis of the data reports to identify performance bottlenecks and improve the performance
 </li>
 <li>
 Implement the formal process control and process improvement mechanisms such as Kaizen
 </li>
 <li>
 Continual standing and/or walking
 </li>
 <li>
 Communicate your team&rsquo;s priorities and help your reports see how their work contributes to goals and makes a positive difference for your customers (where applicable).
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for all budgetary, people development and operations objectives for one functional area of our Fulfillment Center (Inbound or Outbound)/ Sort centers/ Delivery stations.
 </li>
 <li>
 Additional responsibilities include managing and leading a team of Process Assistants, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center/ Sort centers/ Delivery stations.
 </li>
 <li>
 Drives creation of staffing plans, schedules, quality initiatives, process change initiatives, and other Change/Six Sigma initiatives to enable their Functional Area and ultimately the FC to meet and exceed Business Plan.
 </li>
 <li>
 Sets / clarifies requirements and expectations for Process Assistants. Measures performance, provides feedback, and holds Process Assistants accountable for their performance and the performance of their functions.
 </li>
 <li>
 Leverages the Area Managers and Process Assistants by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
 </li>
 <li>
 Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
 </li>
 <li>
 Works closely with support staff (HR Manager, Financial Manager, Facilities Manager, S&amp;LP Manager, and Other Ops. Managers, IT Manager) to build and secure support and resources for projects and initiatives in his/her area, as well as providing needed support and resources for other staff initiatives
 </li>
 <li>
 Able to address operational and personnel issues affecting functional area.
 </li>
 <li>
 Ability to lead a team of associates with support from seasoned managers. This will be a &ldquo;physical/ on-floor&rdquo; role where you will be expected to lead teams from Day 1
 </li>
 <li>
 To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and your weekly offs might not be on a Saturday/Sunday. "
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Currently pursuing a bachelor&rsquo;s degree in engineering (All Branches other than CS related &amp; Circuit Branches)
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Excel skills with experience handling Macros/Look-ups
 </li>
 <li>
 Course work related to supply chain management, production planning, and control
 </li>
 <li>
 Basic knowledge of Kaizen and LEAN methodology techniques
 </li>
 <li>
 Solid organizational and project-management skill
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A2877370
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NTUG 6M (H2) Internship Opportunities 2025 (By Invite Only), Amazon University Talent Acquisition

Explore 765+ Customer experience manager in Mangaluru this October. Find roles across top companies and apply now to boost your career.