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customer solution engineer

customer experience senior manager

HALA

<div>
 
 
 Who Are We
 
 
 
 
 HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 
 
 
 HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 
 
 
 Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.
 
 
 &nbsp;
 
 
 Key Responsibilities
 
 
 CX Strategy &amp; Leadership
 
 <ul>
 <li>
 Define and lead the enterprise-wide CX vision, strategy, and roadmap aligned with business objectives.
 </li>
 <li>
 Establish and monitor KPIs to measure customer satisfaction, loyalty, and lifetime value.
 </li>
 <li>
 Serve as advocate for the customer, ensuring CX principles are embedded in all business decisions.
 </li>
 </ul>
 
 Customer Lifecycle Management
 
 <ul>
 <li>
 Own the end-to-end customer lifecycle, from onboarding to renewal and advocacy.
 </li>
 <li>
 Develop and implement retention, loyalty, and advocacy programs that maximize customer lifetime value.
 </li>
 <li>
 Identify friction points and design proactive interventions to reduce churn and improve engagement.
 </li>
 </ul>
 
 Journey Management &amp; Design Thinking
 
 <ul>
 <li>
 Map, analyze, and continuously optimize customer journeys across all channels and touchpoints.
 </li>
 <li>
 Apply design thinking methodologies to co-create innovative solutions with customers and internal teams.
 </li>
 <li>
 Drive service design initiatives that deliver seamless, personalized, and scalable experiences.
 </li>
 </ul>
 
 Voice of the Customer (VoC) &amp; Insights
 
 <ul>
 <li>
 Lead the design, testing, and refinement of customer surveys, feedback loops, and VoC programs.
 </li>
 <li>
 Translate customer insights into actionable strategies for product, service, and process improvements.
 </li>
 <li>
 Benchmark customer satisfaction and loyalty metrics against industry standards to assess performance.
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 <ul>
 <li>
 Partner with Marketing, Sales, Product, and Operations to align customer insights with business priorities.
 </li>
 <li>
 Influence product roadmaps and service delivery models based on customer journey analytics.
 </li>
 <li>
 Build and mentor a high-performing CX team with expertise in research, analytics, and experience design.
 </li>
 </ul>
 
 Culture &amp; Capability Building
 
 <ul>
 <li>
 Design and facilitate training programs to instill customer-centric practices across the organization.
 </li>
 <li>
 Provide tools, resources, and communication strategies to empower employees to deliver exceptional experiences.
 </li>
 <li>
 Foster a culture of continuous improvement, experimentation, and customer-centric innovation.
 </li>
 </ul>
 
 &nbsp;
 
 
 Qualifications &amp; Competencies
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, Management Information Systems, Industrial Engineering, or a related field (Master&rsquo;s preferred).
 </li>
 <li>
 7+ years of progressive experience in customer experience, service design, or related fields, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven track record of developing and executing CX strategies, lifecycle management, and journey optimization.
 </li>
 <li>
 Strong expertise in journey mapping, design thinking, and customer research methodologies.
 </li>
 <li>
 Demonstrated ability to influence at the executive level and drive cross-functional alignment.
 </li>
 <li>
 Exceptional leadership, communication, and stakeholder management skills.
 </li>
 <li>
 Data-driven mindset with proficiency in CX analytics, CRM platforms, and customer feedback tools.
 </li>
 <li>
 Familiar with customer engagement platforms
 </li>
 <li>
 Certification in CX (e.g., CCXP) or related fields is highly desirable.
 </li>
 <li>
 Experience in fintech or other fast-paced, customer-centric industries is a strong plus.
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 What We Offer You
 
 
 
 We believe you will love working at HALA!
 
 <ul>
 <li>
 We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
 </li>
 <li>
 We offer highly competitive compensation packages, including the potential for shares.
 </li>
 <li>
 We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
 </li>
 <li>
 Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
 </li>
 <li>
 We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
 </li>
 <li>
 You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
 </li>
 </ul>
 &nbsp;
 
 If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 
 
 &nbsp;
 
</div>

Customer Experience Senior Manager

Salt

<div>
 
 
 Hiring: Saudi Nationals in CX, Service Design &amp; Strategy
 
 
 
 Our client, a leading consulting firm driving
 
 customer experience and digital transformation
 
 across Saudi Arabia, is seeking
 
 Saudi talent
 
 for the following roles:
 
 
 
 
 
 
 CX Strategist (Manager &amp; Senior Consultant)
 
 
 
 
 Location:
 
 Saudi Arabia
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead and deliver CX or digital strategy projects.
 </li>
 <li>
 Manage client relationships and small teams.
 </li>
 <li>
 Develop CX frameworks, roadmaps, and insights-driven recommendations.
 </li>
 </ul>
 
 
 Profile:
 
 
 <ul>
 <li>
 3&ndash;7 years&rsquo; experience in
 
 CX, digital strategy, or consulting
 
 .
 </li>
 <li>
 Strong client-facing and leadership skills.
 </li>
 </ul>
 
 
 
 
 
 Service Designer (Senior Consultant)
 
 
 
 
 Location:
 
 Saudi Arabia
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Map
 
 customer journeys, personas, and service blueprints
 
 .
 </li>
 <li>
 Conduct research and translate insights into design outcomes.
 </li>
 <li>
 Support workshops and co-creation sessions.
 </li>
 </ul>
 
 
 Profile:
 
 
 <ul>
 <li>
 2&ndash;5 years&rsquo; experience in
 
 service design, UX/CX research, or design thinking
 
 .
 </li>
 <li>
 Skilled in Miro, Figma, or similar tools.
 </li>
 </ul>
 
 
 
 
 
 Project Lead (Senior Manager)
 
 
 
 
 Location:
 
 Saudi Arabia
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Lead
 
 CX and digital transformation
 
 projects end-to-end.
 </li>
 <li>
 Manage client engagement, delivery, and project teams.
 </li>
 <li>
 Develop
 
 strategies, initiatives, and roadmaps
 
 .
 </li>
 </ul>
 
 
 Profile:
 
 
 <ul>
 <li>
 6&ndash;10 years&rsquo; experience in
 
 consulting, strategy, or CX transformation
 
 .
 </li>
 <li>
 Strong leadership and project management experience.
 </li>
 </ul>
 
 
 
 
 📩
 
 Interested Saudi Nationals
 
 passionate about
 
 CX, strategy, and design
 
 are encouraged to apply or reach out directly for more details.
 
</div>

Customer Experience Consultant

Almajdouie

Create a job alert for similar positionsSummary: An Operations Manager position in Riyadh is available for assisting Chinese companies with business registration in Saudi Arabia. Support will be provided for establishment processes and external activities. Fluency in Arabic and English is required, alongside strong communication skills for effective collaboration.Summary: We seek a highly skilled Senior Operations Manager to enhance efficiency and drive strategic initiatives in the fashion sector. This role requires a deep understanding of retail operations and a proactive approach to leadership. You will oversee daily operations and ensure alignment with organizational goals while fostering a culture of excellence. Excellent communication and analytical skills are essential for managing teams and improving operational performance.Summary: We seek a skilled Operations Manager to oversee our fashion retail recruitment agency in Riyadh. The ideal candidate has strong operations management experience in retail, especially fashion, and the ability to lead a dedicated team. You will enhance service delivery, develop effective operational strategies, and build key client relationships while ensuring compliance with industry standards.Summary: This role involves overseeing daily operational plans and managing teams to ensure contract objectives are met. Responsibilities include monitoring performance indicators, addressing field challenges regularly, and contributing to service quality improvements. The ideal candidate will have strong leadership skills and experience in resource planning and management.Summary: Seeking a results-driven Operations Manager to oversee daily operations at a leading HR Outsourcing agency in Riyadh, Saudi Arabia. This role requires strong leadership and strategic thinking in retail recruitment, focusing on baby care brands. The ideal candidate will enhance operational efficiency, client satisfaction, and team performance by implementing best practices and ensuring compliance with industry standards.Summary: A Senior Manager (Operations) position is available in Riyadh, overseeing a flagship center's performance and ensuring service excellence. Responsibilities include optimizing management, enhancing customer experience, and driving revenue growth. Strong leadership and operational management experience in hospitality or facilities management is required, with a focus on client satisfaction and team development.Summary: An Operations Manager is needed in Riyadh, Saudi Arabia to develop and implement strategies that align with company goals. Responsibilities include overseeing daily operations, conducting market studies, and managing budgets. Strong leadership and analytical skills are required for this role, which demands a Bachelor's degree in Business Administration or a related field and at least 8 years of experience in operations management.Summary: A proactive Operations Manager is needed in Riyadh to oversee daily operations and enhance business processes. The ideal candidate will have experience in e-commerce management, strong organizational skills, and effective collaboration abilities. Responsibilities include managing supply chain operations, maintaining communication with stakeholders, and ensuring compliance with industry standards. Proficiency in MS Office, excellent communication skills, and experience with online stores are essential.Summary: Drive business growth as a Freight Forward Operations Manager in Riyadh, Saudi Arabia, where you will lead business development, pricing strategies, and operational excellence. Your role ensures the seamless execution of shipments while fostering client relationships and managing a high-performing team. Ideal candidates possess strong leadership, negotiation skills, and extensive experience in freight forwarding and logistics.Summary: The Service Desk Operations Manager role involves overseeing the IT service desk operations to ensure effective management of support requests and customer service. A Bachelor's or Master's degree in IT or a related field is required along with 5-10 years of managerial experience in large organizations. Strong knowledge of ITIL principles and exceptional leadership skills are essential for improving user satisfaction and overall performance within the team.Summary: A Senior Manager, Production - CPU position is available in Riyadh, Saudi Arabia. Responsibilities include overseeing CPU production activities, ensuring adherence to quality standards, and optimizing resource utilization to achieve company goals. Strong leadership and communication skills are essential for managing staff and maintaining operational efficiency.Summary: An experienced HSE Manager is needed in Riyadh, Saudi Arabia, with at least 5 years of HSE management experience. Responsibilities include implementing health, safety, and environmental policies, conducting audits, and overseeing training programs. The ideal candidate will possess strong communication skills, a relevant degree, and fluency in English and Arabic.Summary: Seeking a strategic leader to oversee business operations across APJMEA, driving growth, sales performance, and operational excellence. This role involves collaborating with regional executives, leading high-impact teams, optimizing sales analytics, and ensuring process innovation. Candidates should have experience with enterprise software, strong analytical skills, and proven cross-region management abilities to support scalable success and regional alignment.Summary: Manage operations within a high-end community in Riyadh, ensuring facilities, services, and resident engagement meet quality standards. Oversee maintenance, security, and community activities, develop procedures, handle residents' inquiries, and control budgets to enhance the overall living experience. Candidate should have a background in property or community management, strong leadership skills, and a customer-focused approach to deliver exceptional service.Summary: Seeking an Area Manager in Riyadh to oversee operations, promote safety, analyze performance, and lead team efforts in a fast-paced logistics environment. This role involves managing daily tasks, implementing process improvements, and collaborating with cross-functional teams to meet customer demands. Candidates should have experience in warehouse logistics, data analysis, and excellent communication skills, with flexibility to work various shifts including nights and weekends.Summary: We are seeking a Senior Manager in Operations Planning & Support to oversee strategic operations and improve process efficiency. The role involves coordinating cross-functional teams, analyzing operational data, and implementing support strategies to enhance overall performance. Candidates should have proven leadership skills, extensive experience in operations management, and strong analytical abilities to drive continuous improvements.Summary: An Operations Manager position is available in Riyadh, Saudi Arabia, focusing on streamlining logistics for heavy trucks and expanding Naqla's fleet. Responsibilities include overseeing daily trucking activities, designing workflows, managing vendor contracts, and ensuring service standards are met. Experience in Saudi logistics, fleet management, and vendor negotiations is essential for success. The role aims to improve operational efficiency, reduce turnaround times, and support company growth.Company Description Jobs for Humanity is partnering with CSK to build an inclusive and just employment ecosystem. Therefore, we prioritize Summary: Seeking a Head of Operations in Riyadh to oversee the end-to-end performance of school programs in Saudi Arabia. This role involves managing daily operations, leading cross-functional teams, designing scalable processes, and ensuring seamless delivery of educational initiatives. The ideal candidate has extensive experience in strategic operations, project management, and team leadership within educational or high-complexity environments. Bring your expertise to shape the future of education in the region.Summary: Seeking an Operations Manager for Autos in Riyadh to oversee and optimize all aspects of automotive operations, including dealerships, logistics, and customer service. The role involves developing scalable strategies, monitoring KPIs, and leading a high-performing team to enhance efficiency and customer satisfaction. Ideal candidates will have over 5 years of experience in operations, strong leadership skills, and a deep understanding of supply chain and automotive processes.

Mining Manager Jobs in Riyadh

Ethra Human Resources

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints, with a focus on quality, responsiveness, and compliance with SAMA regulations. This role requires prior experience in fintech or banking, strong communication skills, and hands on familiarity with CRM tools like Zendesk or ZohoDesk. The candidate will be responsible for setting service standards, improving internal processes, and reporting key KPIs. Responsibilities <ul> <li>Build and optimize customer service policies and procedures</li> <li>Handle escalated complaints and ensure timely resolutions</li> <li>Ensure compliance with SAMA complaint handling regulations</li> <li>Track KPIs like CSAT, resolution time, and SLA compliance</li> <li>Collaborate with technical, product, and legal teams on service improvement</li> <li>Maintain customer feedback loops and suggest enhancements</li> <li>Prepare regular reports and present findings to senior management</li> </ul> Requirements <ul> <li>Experience: 3-5 years in customer service management</li> <li>Preferred Industry: Fintech / Banking / Lending / Regulated Services</li> <li>Language: Arabic (Fluent), English (Good)</li> <li>Tools: CRM, Helpdesk Platforms (Zendesk, ZohoDesk, etc.)</li> <li>Education: Bachelor's Degree (Business, IT, or related field)</li> </ul>

Customer Care Manager

Hilton

<div>Senior Sales Manager - Corporate
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Senior Sales Manager - Corporate

Master Works

<div>
 Job Summary:
 
 
 We are looking for a results-driven Senior Sales Account Manager to drive business
 
 
 growth by managing key client accounts and acquiring new high-value customers. with
 
 
 deep experience in selling IT solutions and services to enterprise and mid-market clients.
 
 
 This role requires a strategic thinker with exceptional relationship management skills and
 
 
 a strong track record in B2B sales.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and execute strategic account plans for high-value clients
 </li>
 <li>
 Build and maintain long-term relationships with clients to ensure customer
 
 
 </li>
 </ul>
 satisfaction and retention
 
 
 <ul>
 <li>
 Identify upselling and cross-selling opportunities within assigned accounts
 </li>
 <li>
 Conduct regular business reviews with clients to assess satisfaction, usage, and
 
 
 </li>
 </ul>
 expansion opportunities
 
 
 <ul>
 <li>
 Meet or exceed quarterly and annual revenue targets
 </li>
 <li>
 Collaborate with internal teams (marketing, product, customer success) to
 
 
 </li>
 </ul>
 deliver tailored solutions to clients
 
 
 <ul>
 <li>
 Forecast sales metrics and provide regular pipeline updates to leadership
 </li>
 <li>
 Negotiate contracts and close agreements to maximize profits
 </li>
 <li>
 Stay up to date with industry trends, competitors, and market conditions
 </li>
 <li>
 Mentor junior sales team members as needed
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in engineering, Information Technology, Computer Science, or
 
 
 </li>
 </ul>
 related field
 
 
 <ul>
 <li>
 5-8+ years of B2B sales experience, specifically in IT solutions, systems
 
 
 </li>
 </ul>
 integration, or managed services
 
 
 <ul>
 <li>
 Proven success in managing key accounts and achieving sales quotas
 </li>
 <li>
 Strong consultative selling skills and a customer-centric approach
 </li>
 <li>
 Strong understanding of modern IT environments&mdash;Data Management, cloud
 
 
 </li>
 </ul>
 (AWS, Azure), cybersecurity, etc.
 
 
 <ul>
 <li>
 Excellent communication, negotiation, and presentation skills
 </li>
 <li>
 Proficiency in CRM software
 
 
 </li>
 </ul>
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with selling to CIOs, CTOs, and senior IT decision-makers
 </li>
 <li>
 Experience in Specific Sector Like, (FSI, PIF, Oil &amp; Gaz,...)
 </li>
 </ul>
</div>

Senior Account Manager

MASTER-WORKS

<div>Job Summary:
We are looking for a results-driven Senior Sales Account Manager to drive business
growth by managing key client accounts and acquiring new high-value customers. with
deep experience in selling IT solutions and services to enterprise and mid-market clients.
This role requires a strategic thinker with exceptional relationship management skills and
a strong track record in B2B sales.
Key Responsibilities:<ul><li>Develop and execute strategic account plans for high-value clients</li><li>Build and maintain long-term relationships with clients to ensure customer
</li></ul>satisfaction and retention<ul><li>Identify upselling and cross-selling opportunities within assigned accounts</li><li>Conduct regular business reviews with clients to assess satisfaction, usage, and
</li></ul>expansion opportunities<ul><li>Meet or exceed quarterly and annual revenue targets</li><li>Collaborate with internal teams (marketing, product, customer success) to
</li></ul>deliver tailored solutions to clients<ul><li>Forecast sales metrics and provide regular pipeline updates to leadership</li><li>Negotiate contracts and close agreements to maximize profits</li><li>Stay up to date with industry trends, competitors, and market conditions</li><li>Mentor junior sales team members as needed</li></ul>
Requirements<ul><li>Bachelor&rsquo;s degree in engineering, Information Technology, Computer Science, or
</li></ul>related field<ul><li>5&ndash;8+ years of B2B sales experience, specifically in IT solutions, systems
</li></ul>integration, or managed services<ul><li>Proven success in managing key accounts and achieving sales quotas</li><li>Strong consultative selling skills and a customer-centric approach</li><li>Strong understanding of modern IT environments&mdash;Data Management, cloud</li></ul>
(AWS, Azure), cybersecurity, etc.<ul><li>Excellent communication, negotiation, and presentation skills</li><li>Proficiency in CRM software.</li></ul>
Preferred Skills:<ul><li>Experience with selling to CIOs, CTOs, and senior IT decision-makers</li><li>Experience in Specific Sector Like, (FSI, PIF, Oil &amp; Gaz,&hellip;)</li></ul></div>

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