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customer experience specialist

RTC-1 Employment Services

The Role
<br><b>Position Title:</b> Sr Customer Marketing Specialist Employment Type: Temporary role, with a duration of up to 1 year Salary: up to 15K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A global technology leader based in Dubai, delivering industry-specific technology solutions for buildings and industries. • Manage customer and stakeholder engagement, on-site briefings, content refreshes and maintenance • Collaborate with sales and other stakeholders to ensure the visitor experience supports business growth and enhances the customer relationship • Support with broader day-to-day requirements of department to ensure an optimized visitor experience. • Develop and execute marketing strategies to enhance customer engagement and loyalty, including localization initiatives and activities
<br><br>
Requirements
<br><ul>
<li>Open to Arabic speaker • Bachelor’s degree in Marketing or related field • Minimum of 6 years of relevant experience, preferably with a background in a Customer Experience Center • Having own visa is preferred</li>
</ul>
About the company
<br>RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Senior Customer Marketing Specialist

BlackStone eIT

<div>
 BlackStone eIT is seeking a detail-oriented and innovative
 <strong>
  Customer Journey Mapping Specialist
 </strong>
 to join our team. In this role, you will be responsible for analyzing customer interactions and experiences across various touchpoints to enhance overall satisfaction and retention. You will work closely with cross-functional teams to outline and optimize the customer journey, ensuring that client needs are met at every stage.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conduct research to gather insights on customer behaviors, needs, and pain points throughout their journey with our products and services
  </li>
  <li>
   Create detailed customer journey maps that visualize the various stages of the customer experience
  </li>
  <li>
   Collaborate with product, marketing, and support teams to identify opportunities for improvement at each touchpoint
  </li>
  <li>
   Analyze feedback from customers to refine and enhance the customer journey continuously
  </li>
  <li>
   Utilize data analytics to track the effectiveness of implemented changes across the customer experience
  </li>
  <li>
   Present findings and recommendations to stakeholders to drive strategic decisions and initiatives
  </li>
  <li>
   Stay up-to-date on industry trends and best practices related to customer experience and journey mapping
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Marketing, Business Administration, Psychology, or a related field
  </li>
  <ul>
   <li>
    Deep understanding of customer needs, behaviors, and preferences from a Higher Education Academic Institution personas perspective, to deliver exceptional experiences.
   </li>
   <li>
    Should be a process consultant. Expertise in mapping end-to-end customer journeys, identifying pain points, process re-engineering and designing user-friendly, intuitive digital interfaces.
   </li>
   <li>
    Proficiency in analyzing customer data using CRM, analytics, and feedback tools (Power BI, Tableau, Google Analytics, Medallia, Qualtrics etc.) to drive CX improvements.
   </li>
   <li>
    Experience in creating seamless, consistent experiences across web, mobile, social media, email, and in-store channels; leveraging segmentation and personalization strategies.
   </li>
   <li>
    Skilled in collecting, analyzing, and acting on feedback via surveys, social listening, and direct interactions to enhance satisfaction and loyalty.
   </li>
   <li>
    Ability to develop, implement, and refine CX strategies aligned with business goals, managing organizational change effectively.
   </li>
   <li>
    Strong collaboration with academic business, administrative business, communication, partnership, product, IT, and support teams to ensure cohesive customer experiences.
   </li>
   <li>
    Familiarity with Salesforce, MS Dynamics, HubSpot, Zendesk, Freshdesk, and other CX/feedback platforms; knowledge of omnichannel messaging, A/B testing, and personalization tools.
   </li>
   <li>
    Designing initiatives to improve retention, lifetime value, and satisfaction through loyalty programs and targeted engagement.
   </li>
   <li>
    Ability to handle complaints, resolve conflicts, and turn negative experiences into positive outcomes.
   </li>
   <li>
    Communicate insights effectively to stakeholders.
   </li>
   <li>
    Empathy, strong communication, creativity, adaptability, emotional intelligence, and collaboration to enhance both customer and organizational outcomes
   </li>
  </ul>
  <li>
   4+ years of experience in customer experience, user experience, or related roles
  </li>
  <li>
   Proficient in creating customer journey maps and understanding customer-centric design
  </li>
  <li>
   Strong analytical skills with the ability to interpret data and translate it into actionable insights
  </li>
  <li>
   Excellent communication and presentation skills, with the ability to influence cross-functional teams
  </li>
  <li>
   Experience with survey tools, customer feedback platforms, and data analytics software
  </li>
  <li>
   Creative thinker with a passion for enhancing the customer experience
  </li>
  <li>
   Ability to work autonomously and manage multiple projects simultaneously in a fast-paced environment
  </li>
 </ul>
</div>


Customer Journey Mapping

Budget Rent a Car, UAE

<div>
 <p>
  The Customer Experience (CX) Manager is the primary architect and guardian of the customer journey for Budget Rent a Car and its affiliates in the UAE. This role is responsible for leveraging data-driven insights to design world-class processes, and orchestrate targeted training, to customer-facing teams. The incumbent will serve as the central connection, working closely with Rental Operations, Leasing, Fleet, CRM and Marketing functions to ensure every customer interaction&mdash;across every channel&mdash;seamlessly delivers on the company's brand promise. The ultimate objective is to transform customer satisfaction into customer loyalty, directly contributing to brand reputation, market differentiation, and revenue growth.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Roles and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   1. CX Strategy &amp; Process Design:
  </strong>
 </p>
 <ul>
  <li>
   Develop and implement a comprehensive Customer Experience strategy aligned with the company's brand promise and business objectives.
  </li>
  <li>
   Map the entire customer journey across all touchpoints (digital, phone, branch, airport counter, meet &amp; greet, vehicle return).
  </li>
  <li>
   Identify critical pain points, moments of truth, and opportunities for enhancement.
  </li>
  <li>
   Design, document, and implement detailed Standard Operating Procedures (SOPs) for all customer-facing processes to ensure consistency and excellence.
  </li>
  <li>
   Establish and monitor Key Performance Indicators (KPIs) related to customer satisfaction, Net Promoter Score (NPS), etc.
  </li>
  <li>
   Ensure customer centricity across all business functions and departments.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   2. Data-Driven Insight &amp; Cross-Functional Collaboration for Brand Promise Delivery:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Leveraging CRM Data:
   </strong>
   Work closely and collaborate with the CRM function to get data and analysis. Utilize this CRM data to meticulously map and analyze the end-to-end customer journey across all touchpoints (digital inquiry, call center, branch, airport, vehicle handover, recovery, return).
  </li>
  <li>
   <strong>
    Voice of the Customer (VoC) Program:
   </strong>
   Design and manage a comprehensive VoC program using insights from the CRM to capture, analyze, and action feedback from surveys (NPS), social media, direct complaints, and interactions.
  </li>
  <li>
   <strong>
    Data-Driven Reporting:
   </strong>
   Provide the leadership team with regular, insightful reports on customer health, sentiment trends, recurring pain points, and the ROI of CX initiatives. Translate raw data into actionable business intelligence.
  </li>
  <li>
   <strong>
    Rental &amp; Leasing Operations:
   </strong>
   Work hand-in-hand with the Leasing and Rental Operations to audit processes, ensure vehicle availability promises are met, and that the rental/return experience is frictionless. Align on service recovery protocols to resolve operational failures swiftly.
  </li>
  <li>
   <strong>
    Fleet Operations
   </strong>
   : Partner with the Fleet Manager to ensure the vehicles meets customer expectations. Use customer feedback on vehicle quality, cleanliness, and maintenance issues to inform fleet planning, preparation, and maintenance schedules.
  </li>
  <li>
   <strong>
    Marketing
   </strong>
   : Collaborate with the Marketing Manager to ensure all campaign messaging aligns with the achievable customer experience. Use customer data for targeted communications, loyalty programs, and to ensure a consistent brand voice from first ad impression to post-rental follow-up.
  </li>
  <li>
   <strong>
    Unified Customer Strategy
   </strong>
   : Act as the customer's advocate in all business discussions, ensuring decisions in operations, fleet, and marketing are made with a clear understanding of their impact on the customer experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   3. Training &amp; Capability Development:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Curriculum Development based on Data:
   </strong>
   Partner with the Training Department to develop targeted training curricula, using insights from CRM data and quality audits to address specific knowledge gaps, behavioral coaching needs, and process adherence issues.
  </li>
  <li>
   <strong>
    Experience-Based Training:
   </strong>
   Move beyond transactional training; develop programs focused on empathy, problem-solving, creating memorable moments, and effectively representing the brand promise in every interaction.
  </li>
  <li>
   <strong>
    Ongoing Coaching &amp; Support:
   </strong>
   Implement a continuous coaching framework for customer-facing staff, based on recorded interactions, mystery shop reports, and customer feedback pulled directly from the CRM.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   4. Direct Team Management &amp; Experience Execution:
  </strong>
 </p>
 <ul>
  <li>
   Provide direct leadership, coaching, and performance management to key experience-focused teams:
  </li>
  <li>
   <strong>
    CRM &amp; Customer Service Teams:
   </strong>
   Ensure the CRM team leverages the system for proactive engagement and that CSRs are empowered to resolve issues effectively, turning detractors into promoters.
  </li>
  <li>
   <strong>
    Premium Touchpoint Teams:
   </strong>
   Personally lead the Head Office &amp; Abu Dhabi Meet &amp; Greet teams, receptionists, and waiters, ensuring these high-visibility roles set the premium standard for hospitality and first impressions across the organization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   5. Quality Assurance, &amp; Continuous Improvement:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Closed-Loop Feedback:
   </strong>
   Work with the Sales Head to conduct root cause analysis on audit findings and customer complaints. Ensure corrective actions are implemented and feedback is looped back into training and process design.
  </li>
  <li>
   <strong>
    Champion Innovation:
   </strong>
   Stay ahead of CX trends in automotive rental and luxury hospitality. Pilot and implement new technologies and processes (e.g., digital documents, queuing systems, AI-driven support) to reduce effort and elevate the experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications/Requirements/Experience
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Bachelor&rsquo;s degree in business administration, Marketing, Data Analytics, or a related field. A Master&rsquo;s degree is a plus.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   10+ years of progressive experience in customer experience, CRM management, or premium hospitality leadership, with at least 5 years in a strategic, data-driven CX role.
  </li>
  <li>
   <strong>
    Industry Background:
   </strong>
   Experience in car rental, aviation, hospitality, or retail is highly desirable.
  </li>
  <li>
   <strong>
    Technical Skills:
   </strong>
   Expert in data analysis and visualization tools (e.g., Power BI,) and Microsoft Office Suite.
  </li>
  <li>
   <strong>
    Personality:
   </strong>
   Must possess present personality and have confidence to engage with senior people both inside and outside the organization. Must be good communicator.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    Please note only shortlisted candidates will be contacted! Thank you for your interest in joining us!
   </em>
  </strong>
 </p>
 <p>
 </p>
</div>


Customer Experience Manager

Confidential Company Dubai

<p><b>Day-to-Day Responsibilities:</b></p><ul><li>Respond to customer inquiries promptly via phone, chat, and email.</li><li>Communicate and coordinate effectively with various internal departments.</li><li>Investigate, research, and resolve customer issues with attention to detail.</li><li>Handle challenging or dissatisfied customers with professionalism and empathy.</li><li>Track, document, and follow up on all customer requests in a timely manner.</li><li>Manage and prioritize multiple tasks and responsibilities.</li><li>Deliver outstanding and exceptional customer service at all times.</li><li>Must be available to work on weekends.</li><li>Call center experience is preferred.</li></ul><p><b>Preference:</b> Female candidates are preferred for this role.</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>aesthetic Clinic: 1 year (Required)</li></ul>

Customer Service (Aesthetic Experience)

Chalhoub Group

<div>
 <strong>
  INSPIRE | EXHILARATE | DELIGHT
  <br/>
  <br/>
 </strong>
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 <br/>
 <br/>
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 <br/>
 <br/>
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 <br/>
 <br/>
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 <br/>
 <br/>
 <strong>
  What You'll Be Doing
  <br/>
  <br/>
 </strong>
 At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
 <br/>
 <br/>
 <ul>
  <li>
   You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
  </li>
  <li>
   Drive client relationships within an omni-channel approach
  </li>
  <li>
   Provide pre-buying feedback on products
  </li>
  <li>
   Drive eNPS through people experience initiatives and culture
  </li>
  <li>
   Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
  </li>
  <li>
   Ensure click and collect are conducted within SLAs (Service-level agreement)
  </li>
  <li>
   Ensure customer data is properly captured in adherence to marketing team requirements
  </li>
  <li>
   Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
  </li>
  <li>
   Support with in-store marketing events and activations
  </li>
  <li>
   Keep abreast of all brand social media activities and campaigns
  </li>
  <li>
   Drive sell-throughs within the store
  </li>
  <li>
   Support in-store CX initiatives
  </li>
  <li>
   Provide input to what&rsquo;s working well/what&rsquo;s not working well within the store
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong English communication skills
  </li>
  <li>
   This opportunity is for Emiratisation
  </li>
  <li>
   For general Fashion Consultant opportunities, please review the careers site for active vacancies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Can Offer You
  <br/>
  <br/>
 </strong>
 With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
 <br/>
 <br/>
 We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
 <br/>
 <br/>
 <strong>
  We Invite All Applicants to Apply
  <br/>
  <br/>
 </strong>
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 <br/>
 <br/>
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>


Fashion Consultant - Lacoste, Mall of the Emirates (Emiratisation)

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 We are seeking a detail-oriented Business Analyst to support our business in analyzing business problems, drive solutions, and documenting processes.
 <br/>
 <br/>
 The person should have a good understanding of a business requirement and the ability to quickly get to the root cause of a particular reporting/BI/data issue, and draft solutions for resolution.
 <br/>
 <br/>
 The ideal candidate would be high on attention to detail, bias for action and interest in analytics/BI/automation.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Ensure data accuracy by validating data for new and resources.
  </li>
  <li>
   Work closely with stakeholders (internal/external) to understand and automate/enhance existing processes
  </li>
  <li>
   Should be able to come up with innovative ideas for new work or to improve existing work
  </li>
  <li>
   Should be open to learn and develop skillsets in the latest technologies and analytical techniques
  </li>
  <li>
   Should understand how data/analytical frameworks and their work translate to business on ground
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree required. BE is preferred
  </li>
  <li>
   Experience working in a similar role (at least 1year)
  </li>
  <li>
   Exposure to Excel and SQL
  </li>
  <li>
   Deadline driven, team player with strong customer focus.
  </li>
  <li>
   Strong analytical, problem solving, and organizational skills
  </li>
  <li>
   Excellent written and oral communication skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with visualization tools such as Tableau, and QuickSight.
  </li>
  <li>
   Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets.
   <br/>
   <br/>
  </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Q Tech General Trading LLC
 <br/>
 <br/>
 Job ID: A3071642
</div>


Business Analyst - UAE Nationals , CX Product

Bagerz

<div><div><div><h5 class="jobSectionHeader"><b>Overview</b></h5><br>
</div><p></p><div><h4 class="jobSectionHeader"><b>Job Description</b><div><div><b><br>
</b></div></div></h4><p></p><ul><li>Communication with customers via email and telephone: handling inquiries, consulting, and resolving problems.</li>
<li>Administration of various situations, especially related to shipment discrepancies and logistics challenges.</li>
<li>Data entry, corrections and report preparation using internal systems and Excel.</li>
<li>Customer data analysis, monitoring of statistical indicators, providing insights.</li>
<li>Achieving team results &ndash; close cooperation with other departments, focused on improving processes.</li>
<li>Active involvement in sales promotion and ensuring customer satisfaction.</li>
</ul><h4 class="jobSectionHeader"><b>Job Requirements</b></h4>
<ul><li>Ability to independently plan and organize work, meeting deadlines.</li>
<li>Responsible attitude, accuracy and attention to detail.</li>
<li>Initiative &ndash; the ability to identify problems and propose effective solutions.</li>
<li>Clear and professional verbal and written communication.</li>
<li>Stress resistance, flexibility and quick orientation.</li>
<li>Good knowledge of English (written and spoken); additional languages are an advantage.</li>
<li>Experience working with data analysis or customer service is considered an advantage.</li>
</ul>
<p>About Company:</p>
<p>
Bagerz, a dynamic and forward-thinking organization, is committed to delivering excellence across all industries. We are currently on the lookout for passionate professionals who are eager to grow, innovate, and contribute to meaningful projects in a collaborative and fast-paced environment.</p>
</div>
<div><div><h5 class="jobSectionHeader"><b>Job Nature</b></h5>
</div><div>Full Time
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Location</b></h5>
</div><div>Dubai
</div></div><div></div><div><div><h5 class="jobSectionHeader"><b>Job Level</b></h5>
</div><div>Sr. Position
</div></div></div><div></div><div><h3 class="jobSectionHeader"><b>How to Apply</b></h3>
<div></div>Apply Online</div></div><div></div>

E-commerce Customer Service Specialist

Explore 6404+ Customer experience specialist in Dubai this September. Find roles across top companies and apply now to boost your career.