customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer support specialist Jobs in Lahore

customer support specialist

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email marketing specialist

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customer experience specialist

Illumina Technology Solutions

<div>About Illumina Technology Solutions, LLC 
At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com 
About the role 
 
The Customer Success Specialist within the Customer Experience &amp; Growth (CXG) team for Business Applications plays a critical role in driving and delivering high-impact partner-facing events, such as the Dynamics 365 Solution Architect Bootcamps and related skilling events. These events are targeted at strategic partners (SIs and/or ISVs) working with Dynamics 365, Power Platform, and Copilot Studio/AI Agent development.
The primary objective is to enhance partner capability, drive product adoption, and boost customer success through best practice sharing, deep technical skilling, and alignment with product teams. This is a highly collaborative and cross-functional role involving coordination across internal product teams, FastTrack, solution architects, and external partners. 
Essential Functions 
 
Demand Generation &amp; Partner Registration<ul><li>
Develop and execute demand generation plans and recruitment strategies targeting qualified partner audiences.</li><li>
Manage partner event communications (invitations, RSVPs, agenda creation, etc.) and track engagement through registration lifecycle.</li><li>
Facilitate partner qualification, registration, and approval processes with timely communication.</li><li>
Track and report on registration status to internal stakeholders through weekly updates, v-team meetings, and email communications.</li></ul><h4 class="jobSectionHeader">
Content Management</h4><ul><li>
Partner with Product Teams and Solution Architects to develop event content by product track.</li><li>
Manage content schedules and milestones; ensure alignment with event timelines.</li><li>
Support presenters with templates, logistics, and review processes.</li><li>
Coordinate and manage office hours for content support.</li></ul><h4 class="jobSectionHeader">
End-to-End Event Planning &amp; Project Management</h4><ul><li>
Lead project planning, status reporting, and weekly cross-functional stand-ups.</li><li>
Maintain and execute against a detailed project timeline across all event workstreams.</li><li>
Collaborate with the FastTrack Team for pre-event operations including travel, venue, catering, and logistics.</li><li>
Ensure seamless onsite operations during 3-day bootcamps across regions (e.g., AV, room setup, catering, partner communications).</li><li>
Respond to and resolve real-time onsite issues.</li></ul><h4 class="jobSectionHeader">
Post-Event Wrap-Up</h4><ul><li>
Collect, analyze, and report on post-event survey feedback.</li><li>
Conduct internal debriefs to extract lessons learned and integrate into future planning.</li><li>
Deliver post-event reports, including participation metrics and recommendations for improvement.</li></ul><h4 class="jobSectionHeader">
Continuous Improvement</h4><ul><li>
Administer partner surveys and internal retrospectives to gather insights and ensure continuous program enhancement.</li><li>
Maintain partner satisfaction and program growth as key success metrics.</li></ul>
Required Qualifications 
 
Core Skills &amp; Competencies<ul><li>
Strong interpersonal, verbal, and written communication skills.</li><li>
Excellent organization and attention to detail.</li><li>
Self-motivated with proactive follow-up and project ownership.</li><li>
Capable of working independently and cross-functionally with diverse teams.</li><li>
Strong presentation and stakeholder engagement skills.</li><li>
Analytical mindset and adaptability to manage multiple priorities.</li></ul><h4 class="jobSectionHeader">
Preferred Experience</h4><ul><li>
Previous experience at Microsoft or with the Microsoft partner channel.</li><li>
Background as a Partner or Customer Success Manager.</li><li>
Experience in customer/stakeholder-facing relationship roles.</li><li>
Prior event management experience is a strong plus.</li><li>
Familiarity with Microsoft products, especially Dynamics 365, Power Platform, and Copilot Studio.</li><li>
Comfortable working 3&ndash;4+ hours during Pacific Time business hours.</li></ul> 
Performance Indicators<ul><li>
Partner satisfaction and feedback.</li><li>
Growth and expansion of the partner skilling program.</li><li>
Timely and effective cross-team communication and coordination.</li><li>
Execution excellence across logistics, content, and stakeholder engagement.</li></ul> 
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status</div>

Customer Success Specialist

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
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 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
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 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

<div>
 Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for an incredible resource who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into the play.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 O Levels/Matriculation or above
 </li>
 <li>
 Excellent Written and Verbal English communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver exceptional customer experience as measured by performance objectives and in accordance of the core values of our client
 </li>
 <li>
 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Follow standard processes and procedures when it comes to providing the resolution
 </li>
 <li>
 Staying up to date with latest updates on system information, process changes and future updates
 </li>
 </ul>
</div>

Customer Support Specialist - International

ACE Money Transfer

<div>
 
 About Us:
 
 
 
 We are a dynamic and fast-growing financial technology group headquartered in Manchester, United Kingdom, with an established presence across the UK, Europe, Canada, Australia, Pakistan, and Bangladesh. Our group, encompassing ACE Money Transfer and ACE Union, operates across two regulated verticals: Electronic Money Services (EMI) and Cross-Border Remittances.
 
 
 Through our digital platforms, including mobile apps, web portals, and APIs, we deliver a comprehensive range of regulated financial services. These include digital payments, e-wallets, electronic money issuance, prepaid cards, mobile top-ups, bill payments, and international money transfers, designed to serve both individual and business customers in over 100 countries. By leveraging cutting-edge technologies such as AI for fraud detection, automation for seamless transactions, and partnerships with global leaders like Mastercard, we provide secure, user-friendly, and accessible financial solutions that adapt to the evolving needs of a global customer base.
 
 
 As we scale our EMI and remittance operations amid 2025's fintech landscape&mdash;marked by real-time payments, embedded finance, blockchain integration, and sustainability initiatives&mdash;we are building a leadership team to drive innovation, regulatory compliance, and excellence across our dual-regulated ecosystem.
 
 
 
 Position Summary
 
 
 
 The Customer Experience Officer/Executive will be responsible for ensuring a seamless, efficient, and customer-centric experience across all touchpoints of the remittance journey. This role involves managing customer interactions, addressing queries and complaints, monitoring service quality, and collaborating with internal teams to enhance customer satisfaction. The officer will serve as the voice of the customer, ensuring that the company&rsquo;s remittance services are delivered with reliability, compliance, and empathy.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first point of contact for customers through phone, email and chat
 </li>
 <li>
 Handle customer inquiries regarding remittance transactions, account setup, service processes, and problem resolution
 </li>
 <li>
 Monitor end-to-end customer journey to identify pain points and recommend process improvements
 </li>
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 Ensure compliance with regulatory requirements (KYC, AML, data protection) while addressing customer requests
 </li>
 <li>
 Escalate unresolved issues to relevant departments and ensure timely follow-up until closure
 </li>
 <li>
 Maintain accurate records of customer interactions and feedback in the CRM system
 </li>
 <li>
 Assist in creating and implementing customer experience initiatives and service quality standards
 </li>
 <li>
 Collaborate with product, compliance, and operations teams to streamline processes and enhance customer satisfaction
 </li>
 <li>
 Support in preparing periodic reports on customer feedback, complaints, and service performance
 </li>
 <li>
 Educate customers on digital channels, transaction processes, and self-service options to enhance efficiency
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 
 Key Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Strong communication skills (verbal &amp; written) in English
 </li>
 <li>
 Excellent interpersonal and problem-solving abilities with customer-first mindset
 </li>
 <li>
 Ability to handle stress and work effectively in a fast-paced environment
 </li>
 <li>
 Familiarity with remittance services, financial products, or fintech industry is a plus point
 </li>
 <li>
 Proficiency in MS Office and CRM
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, Commerce, or related field
 </li>
 <li>
 0&ndash;3 years of experience in customer service/customer experience, preferably in fintech, banking, or remittance industry
 </li>
 <li>
 Fresh graduates with strong communication and customer handling skills may also be considered
 
 
 </li>
 </ul>
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</div>

Customer Experience Officer/Executive

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves more than 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 Roles &amp; Responsibilities
 
 
 Onboarding specialists are accountable for delivering content that helps our employees develop their skills and knowledge. Your goal is to conduct informative training sessions, help new team members navigate their onboarding schedule, &amp; contribute to the growth of the onboarding program.
 
 
 The Instructional Designer/Facilitator, Onboarding role is a lead role on the onboarding facilitation team that reports to the Sales Onboarding Program Manager. You will specialize in not only delivering training content to new team members but also responding to requests from stakeholders &amp; leading initiatives to keep the program&rsquo;s curriculum relevant &amp; engaging.
 
 
 Ideally, you&rsquo;ve had experience working in or helped develop an onboarding program that delivered value to new team members from the time they accepted their offer all the way through to hitting their first quota.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Deliver training to predominately entry to mid-level front-line CS &amp; Sales staff
 </li>
 <li>
 Support multiple classes of new team members from their initial onboarding through their ramp period
 </li>
 <li>
 Coach new team members on sales strategy &amp; process adherence as they advance through the early stages of their on-the-job experience
 </li>
 <li>
 Conduct exercises and activities that enhance the learning process
 </li>
 <li>
 Source and/or create Enablement content including but not limited to:
 </li>
 <ul>
 <li>
 Structured slide decks
 </li>
 <li>
 Internal Product and other &ldquo;One Pagers&rdquo;
 </li>
 <li>
 Videos (including voice over and/or webinar-style/screenshare)
 </li>
 <li>
 eLearning experiences
 </li>
 <li>
 Email Templates
 </li>
 <li>
 Talking Points/Scripts
 </li>
 <li>
 Role Plays
 </li>
 <li>
 Facilitator Guides
 </li>
 <li>
 Sales Playbooks (SOPs not included, they are out of Enablement scope)
 </li>
 </ul>
 <li>
 Schedule training sessions
 </li>
 <li>
 Intake facilitator requests &amp; align with the Sales Onboarding Program Manager on strategy for launching new onboarding initiatives
 
 </li>
 </ul>
 
 Experience And Skills
 
 
 
 <ul>
 <li>
 2+ years building content and facilitating training across a multi-site sales organization
 </li>
 <li>
 2+ years of progressive responsibility in Enablement, L&amp;D or Training roles in a high growth, B2B, SaaS organization
 </li>
 <li>
 Experience in either expanding or working within an onboarding program that delivered value to new team members through their ramp period
 </li>
 <li>
 Exceptional communication (both verbally and in writing), presentation, and interpersonal skills
 </li>
 <li>
 Bachelor&rsquo;s Degree in related fields.
 </li>
 <li>
 Solid knowledge of the latest corporate training techniques.
 </li>
 <li>
 Excellent time management and organizational skills.
 </li>
 <li>
 Ability to build relationships and promote a work environment focused on team development and constant coaching
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here .
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

Onboarding Specialist

Tabark Packaging Pvt Ltd

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Marketing Specialist located in Lahore. The Marketing Specialist will be responsible for conducting market research, developing and implementing marketing strategies, and providing excellent customer service. The role also involves coordinating with the sales team, managing marketing campaigns, and analyzing market trends to identify opportunities for growth.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Communication and Customer Service skills
 </li>
 <li>
 Experience in conducting Market Research
 </li>
 <li>
 Proficiency in developing and implementing Marketing Strategies
 </li>
 <li>
 Ability to coordinate with Sales team and manage marketing campaigns
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Ability to work independently and collaboratively
 </li>
 <li>
 Experience in the packaging industry
 </li>
 </ul>
</div>

Marketing Specialist

the avenair

<ul><li>Job Title: Client Support Specialist &ndash; Real Estate</li></ul>Department: Sales &amp; Customer Relations Reports To: CFO About The Avenair: The Avenair is a premium real estate and lifestyle brand offering top-tier residential and commercial projects. We are seeking an experienced Client Support Specialist to act as the key liaison between clients and the company throughout the property journey.Role Summary: The Client Support Specialist will manage client interactions, ensuring a seamless experience from initial inquiry to final handover. This role is vital in building strong relationships, managing documentation, coordinating tasks, and maintaining customer satisfaction.Key Responsibilities:<ul><li>Customer Relationship Management:</li></ul>Be the main point of contact for client matters.<ul><li>Provide regular project updates, payment status, and timelines.</li><li>Address client concerns in a timely, professional manner.</li><li>Documentation &amp; Compliance:</li></ul>Assist clients with booking, agreements, and possession documents.<ul><li>Maintain accurate client files for compliance.</li><li>Collaborate with legal and finance teams for document accuracy and KYC.</li><li>Interdepartmental Coordination &amp; Follow-up:</li><li>Coordinate with site, legal, and finance teams for timely delivery.</li><li>Track client communication and maintain detailed follow-up logs.</li></ul><ul><li>Possession &amp; Handover Process:</li><li>Oversee pre-possession checks, rectifications, and final inspections.</li><li>Prepare possession kits and manage formal handover events.</li><li>Ensure proper signing of possession documents.</li></ul><ul><li>Customer Experience &amp; Feedback:</li><li>Gather and analyze post-possession client feedback.</li><li>Recommend customer care improvements based on feedback.</li><li>Ensure a consistent, positive experience to foster long-term relationships.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Business, Real Estate, or related field.</li><li>7&ndash;10 years of customer service experience, preferably in real estate.</li><li>Strong verbal and written communication skills.</li><li>Strong interpersonal, negotiation, and follow-up skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>Detail-oriented with excellent organizational skills.</li></ul>Preferred Attributes:<ul><li>Experience with residential real estate.</li><li>Knowledge of local property laws and handover protocols.</li><li>Customer-focused with a proactive problem-solving approach.</li></ul>Salary &amp; Benefits: Competitive salary based on experience.Health and insurance coverage. Professional growth opportunities within a premium brand. Performance-based incentives.How to Apply: Send your resume and cover letter to hr@theavenair.com or call 0316-7777603 for more information.Job Type: Full-timeWork Location: In person

Client Support Specialist

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