customer logistics development specialist Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer logistics development specialist

key account manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

key account manager

sales operations manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

sales operations manager

acquiring relationship manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

acquiring relationship manager

afh marketing customer associate manager Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

afh marketing customer associate manager

customer lifecycle manager fr

PepsiCo

<div>
 
 Overview
 
 
 
 You are in charge of booking and analysing invoices for advertising participations and monitoring commercial cooperation budgets.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Booking invoices
 </li>
 <li>
 Communicate to the DMO the commercial cooperation and budgets to be entered in SAP according to Pepsico France's internal procedures.
 </li>
 <li>
 Book invoices for CDAs and Promo invoices on the appropriate budget and module (PS or SD) after checking the imputations transmitted by the key accounts managers
 </li>
 <li>
 Check the applicable VAT rate according to the nature of the service
 </li>
 <li>
 Pay invoices after validation according to Pepsico France's internal procedures.
 </li>
 <li>
 Ensure payment of invoices within the applicable payment deadline.
 </li>
 <li>
 Budget monitoring
 </li>
 <li>
 Monitor budget by management year.
 </li>
 <li>
 Analyze and monitor trade cooperation and NIP budgets highlighting discrepancies and transmit information to Key Accounts Managers
 </li>
 <li>
 Set up monitoring and analysis of accounts to understand discrepancies, and year-end landings.
 </li>
 <li>
 Ensure the correct receipt of all invoices and ensure the follow-up of accounts with customers and Key Accounts Managers
 </li>
 <li>
 Closing process
 </li>
 <li>
 Ensure Net sales is consistent along the month
 </li>
 <li>
 Prepare all extractions from PS and SD and load the proper bookings in SAP with respect to the timelines
 </li>
 <li>
 Book any additional bookings requested by FR Team
 </li>
 <li>
 Reconcile Net Revenue in collaboration with Local FR Team
 </li>
 <li>
 Ageing Balance analysis
 </li>
 <li>
 Be a driving force in dispute resolution in collaboration with AR Clerks, Key Account Managers and customers
 </li>
 <li>
 Review the Ageing balance 2 times a month (the 15th and 30th), anticipate and set up an action plan if necessary.
 </li>
 <li>
 Ensure comprehensive tracking of business cooperation and Promo deductions and claim all deducted invoices from customers to clear accounts as soon as possible
 </li>
 <li>
 Maintenance vendor data base
 </li>
 <li>
 Make requests, to the "data stewards", to open/change the vendor accounts necessary for the booking of invoices.
 </li>
 <li>
 Call customers to validate RIBs according to PepsiCo procedures
 </li>
 <li>
 To be the guarantor and actor of the respect of PepsiCo's internal procedures.
 </li>
 <li>
 Ensure the day-to-day handling of the mail, and proceed to its distribution among the various persons in charge.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Advanced Excel
 </li>
 <li>
 SAP
 </li>
 <li>
 Fluency in French
 </li>
 <li>
 Be logical, rigorous
 </li>
 <li>
 Love to work and manipulate numbers
 </li>
 <li>
 Be comfortable with discount calculations
 </li>
 <li>
 Ability to synthesize for reporting
 </li>
 <li>
 Good internal and external interpersonal skills
 
 
 </li>
 </ul>
 0 to 1 year of experience in a dispute analyst position
 
 
 Level BEP to BTS in accounting Degreed +2/3
</div>

Control & Reporting Asst Analyst

Telda

<div>
 WHO IS Telda?
 
 
 Telda is a financial brand built for Millennials and GenZ to take the pain out of peer-to-peer payments. We are bringing a better way to send, spend and save to anyone who has ever sought an alternative to the traditional banking system.
 
 
 
 Overview
 
 
 We&rsquo;re looking for a CRM Specialist to join our Marketing team and help drive customer engagement, retention, and acquisition. This role will focus on building targeted campaigns, optimizing automation flows, and using data-driven insights to improve user experience. You will be responsible for executing CRM strategies that enhance customer lifecycle management through segmentation, A/B testing, and acquisition-focused initiatives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 A/B Testing &amp; Optimization: Conduct experiments to test different messaging, timing, and incentives to improve conversion and retention rates
 </li>
 <li>
 Segmentation &amp; Targeting: Build customer segments based on behavior, demographics, and lifecycle stages to create personalized experiences
 </li>
 <li>
 Automations &amp; Journeys: Set up and optimize automated workflows for onboarding, activation, engagement, and reactivation
 </li>
 <li>
 Acquisition &amp; Engagement Campaigns: Support user acquisition efforts by leveraging CRM tools to convert sign-ups into active users
 </li>
 <li>
 Analytical Insights: Monitor and analyze CRM performance, identifying trends and areas for improvement
 </li>
 <li>
 Multi-Channel Execution: Manage push notifications, SMS, and in-app messaging to deliver timely and relevant communication
 </li>
 <li>
 Collaboration: Work closely with Product, Growth, and Data teams to align CRM initiatives with business goals
 </li>
 <li>
 Content &amp; Copy Collaboration: Brief the copywriter on CRM campaign content and messaging.
 </li>
 <li>
 Review, refine, and ensure copy quality aligns with brand tone and objectives
 </li>
 <li>
 Have a sharp eye for detail, making sure all content is engaging, accurate, and optimized for conversion
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor of Business Administration, Marketing or any relevant field.
 
 
 
 
 
 </li>
 </ul>
 
 Skills:
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to interpret data and make data-driven decisions
 </li>
 <li>
 Hands-on experience with CRM platforms (e.g., Braze, MoEngage, Clevertap, Iterable, or similar)
 </li>
 <li>
 Experience running A/B tests and optimizing customer journeys
 </li>
 <li>
 Understanding of user segmentation and lifecycle marketing
 </li>
 <li>
 Familiarity with SQL or data visualization tools is a plus
 </li>
 <li>
 Strong communication skills and ability to work cross-functionally
 
 
 
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 1-3 years of experience in CRM, Marketing Automation, or Growth Marketing
 
 
 
 
 </li>
 </ul>
</div>

Marketing - CRM Specialist

Zeal

<div>
 
 
 About Zeal
 
 
 
 Zeal is addressing the critical challenge of untapped transactional data. At the moment, whenever a transaction is processed on a POS terminal (payment card machine), physical retailers have no idea who the paying customer is, unless they use a loyalty program. Think of when you go to a supermarket and you pay by card, unless you go to a supermarket that has a loyalty program and you get your loyalty card out, the POS terminal doesn't tell the retailer if you're a new or returning customer, demographics, gender, etc. Unlike e-ecommerce, in physical retail customer identification always had to be a separate step because the payment terminal is not built to self-identify the paying customer. Hence, a plethora of valuable data is lost or underutilized. With Zeal&rsquo;s advanced Smart POS plugin, the company integrates with POS terminals globally to provide payment acquirers and ISVs with a unique differentiator for their POS terminals. The merchants of our partners benefit from world-class data, analytics &amp; tools to predict consumer behavior using Artificial Intelligence, enabling merchants to unlock the full potential of transactional data.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for an experienced and driven
 
 Customer Support Manager
 
 to lead Zeal&rsquo;s support operations and ensure exceptional service for our merchants. This role is a mix of leadership, process optimization, and cross-functional collaboration, requiring someone who can balance operational efficiency with a strong focus on customer experience. You will manage and coach our support team, oversee day-to-day operations, implement quality programs, and ensure our merchants receive timely and effective support across all touchpoints.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 . Team Leadership &amp; Coaching
 
 
 <ul>
 <li>
 Recruit, onboard, and mentor chat support agents.
 </li>
 <li>
 Conduct regular performance evaluations, 1:1s, and coaching sessions.
 </li>
 <li>
 Foster a culture of accountability, continuous learning, and high performance.
 </li>
 </ul>
 
 
 . Operational Efficiency
 
 
 <ul>
 <li>
 Manage support queues and ensure coverage during peak hours and 24/7 operations as needed.
 </li>
 <li>
 Optimize workflows and leverage automation to improve handling times and customer experience.
 </li>
 <li>
 Monitor key KPIs such as First Response Time (FRT), Resolution Time, CSAT, and SLA adherence.
 </li>
 </ul>
 
 
 . Quality Assurance &amp; Training
 
 
 <ul>
 <li>
 Implement QA programs to review agent conversations and provide actionable feedback.
 </li>
 <li>
 Ensure team members are trained on new product features, processes, and compliance requirements.
 </li>
 <li>
 Act as the point of escalation for complex merchant-related issues.
 </li>
 <li>
 Design and maintain knowledge bases, workflows, and training modules.
 </li>
 </ul>
 
 
 . Process Improvement &amp; Customer Advocacy
 
 
 <ul>
 <li>
 Gather and analyze merchant feedback, escalating pain points to product and operations teams.
 </li>
 <li>
 Represent the &ldquo;voice of the customer&rdquo; in roadmap and process discussions.
 </li>
 <li>
 Develop and implement initiatives to enhance customer satisfaction and retention.
 </li>
 </ul>
 
 
 . Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Track and analyze support metrics including NPS, SLA adherence, and resolution rates.
 </li>
 <li>
 Prepare reports for leadership highlighting trends, performance insights, and recommendations.
 </li>
 <li>
 Monitor churn indicators and sentiment trends to proactively address risks.
 </li>
 </ul>
 
 
 . Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with sales, account management, product, and operations to ensure a seamless merchant lifecycle.
 </li>
 <li>
 Collaborate with stakeholders to refine processes, improve communications, and resolve systemic challenges.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 2&ndash;3 years of experience as a Customer Support Manager or Operations Manager, preferably in fintech, banking, or high-growth tech environments.
 </li>
 <li>
 Proven track record of driving operational excellence, managing large support teams (100+ employees), and delivering strong customer satisfaction.
 </li>
 <li>
 Strong background in performance management, hiring, planning, and budget oversight.
 </li>
 <li>
 Experience working with UK fintech culture and banking systems is a plus.
 </li>
 <li>
 Excellent communication and presentation skills (English fluency required; Arabic is a strong advantage).
 </li>
 <li>
 Data-driven decision-making with solid analytical and reporting skills.
 </li>
 <li>
 Expertise in process improvement and change management.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 High adaptability and problem-solving mindset in fast-paced environments.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree; MBA preferred.
 </li>
 <li>
 Familiarity with Google Workspace (Docs, Sheets, Slides), Intercom, Freshdesk, or Figma.
 </li>
 <li>
 Additional languages are a plus.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Love About Us:
 
 
 <ul>
 <li>
 
 💻 Work from Anywhere:
 
 Enjoy the flexibility of remote work or join us in a hybrid setup. Your choice, your comfort.
 </li>
 <li>
 
 💰 Competitive Compensation:
 
 We value your talent and offer packages that reflect it.
 </li>
 <li>
 
 🤝 Collaborative Culture:
 
 Join a team where trust, transparency, and continuous learning are at the heart of everything we do.
 </li>
 <li>
 
 💡 Make an Impact:
 
 Have ideas to make things better? Awesome. We&rsquo;re all ears and ready to innovate.
 </li>
 <li>
 
 🚀 Shape the Future of Fintech:
 
 Work on cutting-edge fintech solutions that impact thousands of users.
 </li>
 </ul>
 
 
</div>

Customer Support Manager

Halan - حالا

<div>
 
 
 About the Role
 
 
 
 
 
 
 
 We are looking for a
 
 
 Growth Senior Manager
 
 
 to lead the strategy, analytics, and decision frameworks behind Halan&rsquo;s super app growth across credit, payments, savings, e-commerce, and engagement products.
 
 
 
 
 You will own the definition of growth priorities, ensure initiatives are grounded in data and financial impact, and guide the execution of acquisition, activation, retention, and monetization strategies.
 
 
 
 
 This role requires a strategic thinker who blends commercial acumen, analytical depth, and cross-functional influence to drive sustainable customer lifetime value and portfolio profitability.
 
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 
 
 -Own the growth strategy framework
 
 
 &mdash; define, track, and evolve the key growth metrics (CAC, LTV, ARPU, retention, engagement, funnel efficiency) that shape decision-making across business lines.
 
 
 
 
 
 
 
 -Translate analytics into strategy
 
 
 &mdash; turn behavioral and financial insights into portfolio-level recommendations that inform acquisition, engagement, and cross-sell plans.
 
 
 
 
 
 
 
 -Lead campaign management
 
 
 &mdash; evaluate marketing and promotional investments (promotions, loyalty, campaigns) to ensure efficient LTV:CAC and scalable ROI across channels.
 
 
 
 
 
 
 
 -Set experimentation standards
 
 
 &mdash; oversee the design, prioritization, and governance of growth experiments (A/B tests, lifecycle journeys, offer testing) to validate hypotheses and scale what works.
 
 
 
 
 
 
 
 -Drive cross-functional alignment
 
 
 &mdash; partner with Product, Marketing, Data Science, and Business Owners to ensure all growth initiatives ladder up to company-level goals and financial outcomes.
 
 
 
 
 
 
 
 -Build intelligence systems
 
 
 &mdash; lead the development of dashboards and automated reporting that surface actionable insights on efficiency, funnel conversion, and customer value.
 
 
 
 
 
 
 
 -Advise senior leadership
 
 
 &mdash; present performance insights, market trends, and strategic recommendations to management, shaping planning and decision making.
 
 
 
 
 
 
 
 Who You Are
 
 
 
 
 
 
 
 -
 
 
 6&ndash;8 years of experience in
 
 
 growth, analytics, or strategy
 
 
 within fintech, consumer tech, banking, e-commerce, consulting or telecom.
 
 
 
 
 
 
 
 -
 
 
 Proven track record in
 
 
 building data-driven strategies
 
 
 and influencing senior stakeholders.
 
 
 
 
 
 
 
 -
 
 
 Strong understanding of
 
 
 customer performance metrics
 
 
 and how they link to product and marketing levers (LTV:CAC, retention, ARPU).
 
 
 
 
 
 
 
 -
 
 
 Skilled in
 
 
 data interpretation and storytelling
 
 
 , with advanced command of Excel, and data visualization tools (SQL or Python skills are a plus).
 
 
 
 
 
 
 
 -
 
 
 Deep knowledge of
 
 
 growth analytics
 
 
 &mdash; cohort analysis, segmentation, A/B testing, and funnel optimization.
 
 
 
 
 
 
 
 -
 
 
 Excellent leadership and communication skills, with the ability to align teams around measurable growth priorities.
 
 
 
 
 
 
 
 Strategic mindset with operational discipline &mdash; comfortable challenging assumptions, quantifying trade-offs, and driving clarity in complex environments
 
 
</div>

Growth Senior Manager

Jamjoom Pharma

<div>
 Summary of the Role
 
 
 The Cardiometabolic Portfolio Product Manager will lead the strategic planning, marketing, and lifecycle management of Jamjoom&rsquo;s cardiometabolic brands in Egypt. The role involves developing and executing annual brand plans, conducting market and competitor analysis, and driving successful product launches. The manager will collaborate cross-functionally with sales, medical, regulatory, and supply teams to ensure brand growth and market share expansion. Additionally, the role requires strong KOL engagement, budget management, and execution of omnichannel marketing initiatives to achieve business and financial objectives.
 
 
 Why Jamjoom?
 
 
 <ul>
 <li>
 A rapidly growing international company with a strong footprint in Egypt.
 </li>
 <li>
 Diverse portfolio spanning key therapeutic areas.
 </li>
 <li>
 A culture that values integrity, accountability, and people development.
 </li>
 <li>
 An opportunity to work with an ambitious team, backed by strong regional leadership, and to make a meaningful impact on patients&rsquo; lives.
 
 
 </li>
 </ul>
 
 Strategic Planning &amp; Brand Management
 
 
 
 <ul>
 <li>
 Develop and execute the marketing strategy and annual brand plan for the cardiometabolic portfolio.
 </li>
 <li>
 Conduct comprehensive market analysis, including competitor mapping, market segmentation, and opportunity assessment.
 </li>
 <li>
 Define product positioning and brand differentiation in alignment with Jamjoom&rsquo;s strategy.
 </li>
 <li>
 Manage product life cycle, ensuring consistent growth and market share expansion.
 
 
 </li>
 </ul>
 
 Launch Excellence
 
 
 
 <ul>
 <li>
 Lead pre-launch and launch activities for new products in the cardiometabolic line.
 </li>
 <li>
 Collaborate with cross-functional teams (sales, medical, regulatory, supply chain) to ensure timely and successful product launches.
 </li>
 <li>
 Develop launch toolkits, promotional materials, and campaign concepts in line with compliance standards.
 
 
 </li>
 </ul>
 
 Marketing Execution
 
 
 
 <ul>
 <li>
 Plan and implement marketing campaigns, conferences, digital initiatives, and promotional events.
 </li>
 <li>
 Support the sales team with training, field visits, and communication tools to ensure effective execution of strategies.
 </li>
 <li>
 Manage the marketing budget, monitor ROI, and adjust plans to maximize performance.
 </li>
 <li>
 Partner with digital agencies and medical teams to create impactful omnichannel marketing programs.
 
 
 </li>
 </ul>
 
 Stakeholder &amp; KOL Engagement
 
 
 
 <ul>
 <li>
 Build and maintain strong relationships with KOLs, physicians, and medical associations in cardiology, endocrinology, and internal medicine.
 </li>
 <li>
 Monitor and address market feedback to ensure customer satisfaction and product relevance.
 
 
 </li>
 </ul>
 
 Business &amp; Financial Accountability
 
 
 
 <ul>
 <li>
 Drive forecasting, pricing strategies, and sales analysis to meet business objectives.
 </li>
 <li>
 Track market performance using IMS data and internal KPIs, identifying trends and opportunities.
 </li>
 <li>
 Support the tender and institutional business teams with product dossiers and pricing recommendations.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Educational &amp; Professional Background:
 </li>
 <li>
 Degree in Pharmacy, Medicine, or related life sciences.
 </li>
 <li>
 MBA, Marketing.
 </li>
 <li>
 Industry &amp; Therapeutic Area Experience:
 </li>
 <li>
 5&ndash;8 years in pharmaceutical marketing, including 2&ndash;3 years&rsquo; experience in cardiometabolic therapy areas
 </li>
 <li>
 (diabetes, hypertension, lipid disorders, CV diseases)
 </li>
 <li>
 Previous involvement in launching or relaunching brands in Egypt&rsquo;s cardiometabolic or chronic disease segments.
 </li>
 <li>
 Proven record in KOL management and cross-functional collaboration (medical, sales, regulatory, supply chain).
 </li>
 <li>
 Deep understanding of Cardiometabolic treatment guidelines (ADA, ESC, EASD, etc.).
 </li>
 <li>
 Awareness of local prescription drivers, market segmentation, and competitor positioning.
 </li>
 <li>
 Marketing &amp; Strategic Skills
 </li>
 <li>
 Strong strategic marketing planning &mdash; ability to develop positioning, differentiation, and lifecycle plans.
 </li>
 <li>
 Proficient in market analysis, forecasting, and budget planning.
 </li>
 <li>
 Skilled in digital marketing and omnichannel communication (social media &amp; patient programs).
 </li>
 <li>
 Experience designing promotional campaigns and measuring ROI.
 </li>
 <li>
 Ability to align brand strategy with corporate objectives and sales execution.
 </li>
 <li>
 Soft Skills &amp; Leadership Attributes
 </li>
 <li>
 Proactive, resourceful, and results oriented.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Cross-functional leadership (able to work effectively with sales, medical, and regulatory teams. )
 </li>
 <li>
 KOL and stakeholder management &mdash; strong relationships with cardiologists, endocrinologists, diabetologists.
 </li>
 <li>
 Resilience and adaptability &mdash; crucial for navigating Egypt&rsquo;s dynamic market and pricing pressures.
 </li>
 </ul>
</div>

Product Manager

Advansys

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
 
 
 
 About the Role:
 
 
 
 We're hiring a
 
 Senior Project Manager
 
 to lead end-to-end delivery of technology projects. The ideal candidate will have strong leadership, planning, and communication skills with a proven record managing cross-functional technical teams and ensuring timely, quality project delivery.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead project planning, execution, and delivery within defined scope, timeline, and budget.
 </li>
 <li>
 Coordinate with clients, stakeholders, and internal teams to define project goals and deliverables.
 </li>
 <li>
 Develop project schedules, resource plans, and risk mitigation strategies.
 </li>
 <li>
 Ensure quality assurance and compliance with standards throughout the project lifecycle.
 </li>
 <li>
 Manage change requests, reporting, and client communications effectively.
 </li>
 <li>
 Mentor junior project coordinators and contribute to process improvements.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Computer Science, or related field (PMP certification is a plus).
 </li>
 <li>
 3-5 years of experience in project management within the tech or IT industry.
 </li>
 <li>
 Strong understanding of Agile/Waterfall methodologies.
 </li>
 <li>
 Excellent leadership, problem-solving, and communication skills.
 </li>
 <li>
 Proficiency in MS Project, Jira, or equivalent tools.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Hybrid working model
 </li>
 <li>
 Social and medical insurance
 </li>
 <li>
 Transportation
 </li>
 <li>
 Salary 50% in USD
 </li>
 </ul>
</div>

Project Manager - Technology

Iron Mountain

<div>
 
 At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That&rsquo;s why we need smart, committed people to join us. Whether you&rsquo;re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
 
 
 
 
 
 We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
 
 
 
 
 
 Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
 
 
 
 
 
 
 Job Summary
 
 
 
 
 
 
 Iron Mountain is seeking a
 
 motivated Contracts Generalist
 
 to join our
 
 DOC Support - Contracts
 
 team.
 
 
 In this role, you will be responsible for providing
 
 foundational contractual and operational support to the Sales team
 
 , managing the contracts process from request initiation to finalization, and enabling the Sales team to focus on their core business. This role is a key development opportunity to build a strong understanding of contract administration and company processes.
 
 
 
 
 
 Reporting to the Manager, DOC Support - Contracts, you'll be part of a team dedicated to providing streamlined document support and administration to internal stakeholders.
 
 
 
 
 
 
 What You'll Do
 
 
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 
 Develop and manage
 
 standard contractual documents, simple amendments, and Statements of Work (SOWs) for the Sales team, ensuring accurate adherence to established templates and guidelines.
 </li>
 <li>
 
 Coordinate and process
 
 the contract lifecycle by gathering necessary documentation from Sales and other stakeholders (e.g., Legal, Finance, Operations) and routing contracts for all required internal reviews and approvals.
 </li>
 <li>
 
 Ensure compliance
 
 by maintaining and organizing contract files, records, and databases accurately to meet organizational standards, policies, and Service Level Agreements (SLAs) for timely customer transactions.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 The ideal candidate will have:
 
 
 
 
 <ul>
 <li>
 
 0-2 years of experience
 
 in contracts administration or a related field, or be a recent graduate with relevant internship experience.
 </li>
 <li>
 
 Strong knowledge
 
 of fundamental contract provisions (e.g., liability, confidentiality, indemnity) and a general understanding of Software as a Service (SaaS) and licensed software technologies.
 </li>
 <li>
 
 Proven ability
 
 in organizational skills, meticulous attention to detail, and effectively managing and prioritizing multiple tasks in a fast-paced environment.
 </li>
 <li>
 
 Fluency in English
 
 , with superior proficiency in both written and oral communication.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 
 
 
 <ul>
 <li>
 
 Competitive compensation and benefits
 
 aligned with the experience.
 </li>
 <li>
 
 Number of days paid time off/holidays
 
 .
 </li>
 <li>
 
 Flexible work options/alternative work options
 
 to support work&ndash;life balance (dependent on role).
 </li>
 <li>
 
 Comprehensive health, wellness, and retirement plans
 
 .
 </li>
 <li>
 
 Opportunities for continuous learning and professional growth
 
 .
 </li>
 </ul>
 
 
</div>

Contract Generalist

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