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associate operations manager Jobs in Mangaluru

associate operations manager

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commercial operations manager

customer success manager Jobs in Mangaluru

customer success manager

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employee experience manager

customer operations manager

Microsoft

<div>
 
 Organization Summary
 
 
 
 If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. We make doing business with Microsoft easy.
 
 
 Microsoft Enterprise Direct Services, within Microsoft Business Operations, provides direct and centralized operations services for Direct Enterprise Agreement customers to transact with Microsoft. We are accountable to design and executing transactional services across the Enterprise customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality, and compliance, all while providing world class Customer experience. We are looking for team members to join our team to focused on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience.
 
 
 
 
 
 Position Description
 
 
 
 The Customer Operations Manager is responsible for customer-facing licensing solutions and must be a subject matter expert within our Volume Licensing concepts and processes. The Customer Operations Manager will provide direct, front line transactional support for Microsoft Field sellers and our customers. The Customer Operations Manager is responsible for ensuring adherence with the Microsoft account plan, ensuring deliverables are executed on time and of high quality for our customers.
 
 
 The role will also provide fantastic opportunities to lead and shape next generation experiences for internal stakeholders and end customers. Are you ready to make an impact in this exciting and challenging role?
 
 
 
 Responsibilities
 
 
 
 
 Contracting and Order Management
 
 
 
 <ul>
 <li>
 Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
 </li>
 <li>
 Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month .
 
 
 </li>
 </ul>
 
 Billing Management
 
 
 
 <ul>
 <li>
 Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices.
 </li>
 <li>
 Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills.
 </li>
 <li>
 Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status.
 
 
 </li>
 </ul>
 
 Customer Service
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
 </li>
 <li>
 Oversee the daily operations of the customer service team to ensure quality standards are met and maintained.
 </li>
 <li>
 Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance.
 </li>
 <li>
 Handle escalated customer service issues and complaints in a professional and efficient manner.
 </li>
 <li>
 Work closely with other departments to resolve customer issues and ensure a positive customer experience.
 </li>
 <li>
 Develop and implement processes and procedures to streamline the customer service operation.
 </li>
 <li>
 Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible.
 </li>
 <li>
 Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews.
 
 
 </li>
 </ul>
 
 Operations Excellence: Optimization and Process improvement
 
 
 
 <ul>
 <li>
 Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery .
 </li>
 <li>
 Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts .
 
 
 </li>
 </ul>
 
 Stakeholder Management (Field, Partners, Customers)
 
 
 
 <ul>
 <li>
 Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Experience/Minimum Qualifications
 
 
 
 <ul>
 <li>
 6+ years of work experience in contracting &amp; order management, pipeline management, &amp; billing execution, with a focus on financial accuracy, compliance, and risk management.
 </li>
 <li>
 Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence.
 </li>
 <li>
 Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
 </li>
 <li>
 Bachelor&rsquo;s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
 </li>
 <li>
 OR equivalent experience.
 </li>
 <li>
 On site presence minimum 3 days/week.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 4+ years of experience in customer service operations, managing escalations, improving service metrics, &amp; implementing process improvements to streamline operations.
 </li>
 <li>
 Experience with similar industry Business Value deal constructions.
 </li>
 <li>
 Experience with Microsoft licensing concepts, including contracts, quotes and invoices, as well as evaluation and review of complex proposals, agreements, and amendments.
 </li>
 <li>
 Experience providing direct support for Microsoft Volume Licensing sales and support lifecycle.
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

Customer Operations Manager

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Gurugram, Haryana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Supply Chain, Operations Management, Finance, Business, a related field or equivalent practical experience.
 </li>
 <li>
 4 years of experience in multi-disciplined procurement, leading strategy development, execution and sourcing or a related function, or a related advanced degree.
 </li>
 <li>
 Experience with manual and online running Request for Information (RFIs) and Request for Proposal (RFPs).
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 4 years of experience in agreement management, or related procurement roles, overseeing the entire agreement life-cycle or procurement operations.
 </li>
 <li>
 Experience in collaborating with legal teams or external counsel for agreement drafting and review, and support in agreement negotiations, terms clarification, and issue resolution.
 </li>
 <li>
 Experience in managing agreement functions, and ensuring alignment with organizational standards.
 </li>
 <li>
 Experience in agreement management software to improve the management processes.
 </li>
 <li>
 Experience in developing standardized processes and workflows for agreement management with the knowledge of agreement management principles.
 
 
 </li>
 </ul>
 
 About the job
 
 The name Google came from "googol," a mathematical term for the number 1 followed by 100 zeros. And nobody at Google loves big numbers like the Finance team when providing in depth analysis on all manner of strategic decisions across Google products. From developing forward-thinking analysis to generating management reports to scaling our automated financial processes, the Finance organization is an important partner and advisor to the business.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support contract administration process including agreement stamping, signature, and closure and agreement metadata management.
 </li>
 <li>
 Monitor agreement compliance, obligations, and milestones throughout the duration.
 </li>
 <li>
 Identify and engage with external vendors or service providers to manage specific aspects of the process.
 </li>
 <li>
 Support development of standardized processes and workflows for agreement administration and management.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Commercial Operations Manager

Youtag Infotech Private Limited

<div>
 We are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours. Restaurant managers are also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers.
 
 
 To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good restaurant manager is able to multitask and remain calm in stressful situations.
 
 
 
 Restaurant Manager Responsibilities
 
 
 
 <ul>
 <li>
 Hire and train staff members.
 </li>
 <li>
 Ensure that health and safety protocols are adhered to.
 </li>
 <li>
 Keep a meticulous record of income and expenses.
 </li>
 <li>
 Order ingredients in the correct quantities for the kitchen staff.
 </li>
 <li>
 Communicate with customers to receive feedback and manage complaints.
 </li>
 <li>
 Open and close the restaurant on time.
 
 
 </li>
 </ul>
 
 Restaurant Manager Requirements
 
 
 
 <ul>
 <li>
 A high school qualification or equivalent.
 </li>
 <li>
 Experience working in the restaurant industry.
 </li>
 <li>
 Excellent interpersonal skills.
 </li>
 <li>
 Bookkeeping knowledge.
 </li>
 <li>
 Ability to professionally address customer complaints.
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Restuarant Manager

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 We are seeking a data-focused and detail-oriented Lead - Marketing Analytics to support the marketing operations and revenue growth functions in a dynamic SaaS environment. Reporting to the Senior Manager - Marketing Operations &amp; Revenue Growth, this role will be responsible for executing data analysis, maintaining marketing dashboards, and providing actionable insights to enhance campaign performance and drive revenue impact.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ol>
 <li>
 
 Data Analysis &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Execute data analysis to provide insights on funnel performance, campaign effectiveness, and key marketing metrics including MQLs, SQLs, CAC, and conversion rates.
 
 
 
 </li>
 <li>
 
 Develop and maintain marketing dashboards using tools like Tableau, Power BI, or similar platforms.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Data Integrity &amp; Compliance:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Assist in the management and maintenance of the marketing database, ensuring data accuracy, segmentation, and compliance with data protection regulations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Lead Scoring &amp; Routing:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Support the implementation and maintenance of lead scoring and routing frameworks to optimize funnel performance and lead management.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Campaign Performance Analysis:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Analyze marketing campaign data to identify trends, patterns, and opportunities for optimization.
 
 
 
 </li>
 <li>
 
 Provide reports and data-driven recommendations to the Senior Manager to drive marketing investment impact.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Collaboration &amp; Reporting:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Work closely with cross-functional teams including Sales, Product, and Marketing to align data insights with revenue objectives.
 
 
 
 </li>
 <li>
 
 Prepare periodic performance reports and presentations for the Senior Manager, highlighting key insights and recommendations.
 
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Process Improvement &amp; Automation:
 
 
 
 </li>
 </ol>
 <ul>
 <li>
 
 Identify opportunities for process automation and data integration to streamline marketing analytics operations.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in Marketing, Business, Data Analytics, or a related field.
 
 
 
 </li>
 <li>
 
 5+ years of experience in marketing analytics, data analysis, or marketing operations in a SaaS or tech-driven environment.
 
 
 
 </li>
 <li>
 
 Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
 
 
 
 </li>
 <li>
 
 Experience with CRM systems (e.g., Salesforce) and marketing automation platforms (e.g., HubSpot, Marketo).
 
 
 
 </li>
 <li>
 
 Strong analytical and quantitative skills with attention to detail.
 
 
 
 </li>
 <li>
 
 Excellent communication and reporting skills.
 
 
 
 </li>
 <li>
 
 Ability to manage multiple data projects with a focus on accuracy and timely delivery
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business.
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
</div>

Lead Marketing Analytics

Tata Advanced Systems Limited

<div>
 
 
 Production Manager &ndash; MRO
 
 
 
 
 
 
 
 Position Summary
 
 
 
 The Production Manager &ndash; MRO is responsible for planning, directing, and controlling all maintenance and production activities on the shop floor to ensure safe, efficient, and timely execution of aircraft maintenance, repair, and overhaul work. This role ensures compliance with regulatory requirements, customer commitments, and organizational standards while driving productivity, cost control, and continuous improvement.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operations &amp; Production Management
 
 
 <ul>
 <li>
 Lead, manage, and oversee daily aircraft maintenance and shop floor activities, ensuring adherence to schedules and turnaround times (TAT).
 </li>
 <li>
 Allocate manpower, equipment, and tooling resources effectively to maximize productivity.
 </li>
 <li>
 Ensure compliance with OEM manuals, regulatory authority guidelines(DGCA/EASA/FAA/Defense standards), and quality systems.
 </li>
 <li>
 Monitor and control workflow to prevent delays, reduce rework, and meet delivery deadlines.
 </li>
 <li>
 Coordinate with planning, engineering, quality, and logistics teams to ensure smooth operations.
 </li>
 </ul>
 
 
 
 
 
 People &amp; Leadership
 
 
 <ul>
 <li>
 Supervise, train, and mentor engineers, technicians, and shop supervisors.
 </li>
 <li>
 Ensure a culture of safety, accountability, and continuous improvement.
 </li>
 <li>
 Lead daily production meetings, communicating priorities and resolving bottlenecks.
 </li>
 <li>
 Motivate teams to meet performance and safety standards.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure strict adherence to safety procedures, airworthiness requirements, and environmental standards.
 </li>
 <li>
 Implement and monitor compliance with regulatory requirements, customer contracts, and company policies.
 </li>
 <li>
 Support internal and external audits by regulatory authorities and customers.
 </li>
 <li>
 Ensure continuous improvement
 </li>
 </ul>
 
 
 
 
 
 Cost &amp; Resource Management
 
 
 <ul>
 <li>
 Control production costs by efficient use of manpower, materials, and equipment.
 </li>
 <li>
 Track KPIs related to turnaround time, cost per man-hour, and rework rates.
 </li>
 <li>
 Provide regular performance reports to senior management.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Drive Lean, Six Sigma, and other productivity improvement initiatives.
 </li>
 <li>
 Identify and implement process improvements to reduce downtime and enhance efficiency.
 </li>
 <li>
 Introduce best practices in scheduling, maintenance execution, and resource utilization.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Aeronautical / Mechanical / Industrial Engineering (or equivalent).
 </li>
 <li>
 10&ndash;15 years of experience in aircraft MRO/Airline/Defense operations, with at least 5 years in a supervisory/managerial role OR An Aircraft Maintenance Engineer with 10 years certifying experience
 </li>
 <li>
 Strong knowledge of aircraft maintenance processes, tools, and regulatory requirements (DGCA/FAA/EASA/Defense).
 </li>
 <li>
 Proven track record of managing production teams in an MRO/Airline/Defence environment.
 </li>
 <li>
 Microsoft Office
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent problem-solving and decision-making ability.
 </li>
 <li>
 Effective communication and interpersonal skills.
 </li>
 <li>
 High focus on safety, quality, and compliance.
 </li>
 <li>
 Ability to manage multiple priorities in a high-pressure environment.
 </li>
 <li>
 Proficiency in ERP/MIS systems related to MRO operations.
 </li>
 </ul>
 
 
</div>

Production Manager

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail, established in 2006, is India's largest omni-channel retailer offering unparalleled value through diverse store formats and digital platforms. Our robust supply chain and technology infrastructure empower us to cater to a vast customer base, delivering exceptional products and services across Consumer Electronics, Fashion &amp; Lifestyle, Grocery, Pharma, and Connectivity. We stand unwavering in our commitment to revolutionizing retail through continuous growth and strategic partnerships.
 
 
 
 Job Overview
 
 
 
 We are seeking a Senior Manager for Logistics Domestic and Exports Air at our Bengaluru location. This full-time position demands a highly skilled professional with a maximum of 10 years of experience in logistics. The role requires comprehensive expertise in managing domestic and export logistics operations, emphasizing air freight. The candidate should possess proficiency in documentation and report preparation to ensure seamless operational efficiency.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven experience in logistics management with an emphasis on air freight for domestic and export activities.
 </li>
 <li>
 Exceptional skills in handling and coordinating air freight logistics to ensure timely delivery of products.
 </li>
 <li>
 Proficiency in managing documentation processes critical for customs and compliance requirements.
 </li>
 <li>
 Highly capable of preparing and presenting reports to support decision-making and strategic planning.
 </li>
 <li>
 Analytical skills to assess and enhance logistics operations for improved efficiency and cost-effectiveness.
 </li>
 <li>
 Adept in managing complex logistics scenarios across diverse consumption baskets offered by Reliance Retail.
 </li>
 <li>
 Ability to foster relationships with stakeholders to ensure a seamless supply chain and logistics flow.
 </li>
 <li>
 Strong organizational and communication skills to efficiently manage logistics operations on a large scale.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee logistics operations for domestic and export air freight, ensuring efficient and timely delivery.
 </li>
 <li>
 Manage the complete documentation process for air freight logistics, ensuring compliance with regulations.
 </li>
 <li>
 Develop and maintain relationships with air freight carriers and service providers to optimize logistics operations.
 </li>
 <li>
 Coordinate with internal teams to align logistics operations with company objectives and customer demands.
 </li>
 <li>
 Monitor and report on logistics performance metrics, offering insights and recommendations for improvements.
 </li>
 <li>
 Implement and improve logistics strategies to support the retail operations of Consumer Electronics, Fashion &amp; Lifestyle, and more.
 </li>
 <li>
 Ensure cost-effective logistics practices while maintaining the quality and reliability of services provided.
 </li>
 <li>
 Stay updated with industry trends and best practices to continuously enhance logistics operations.
 </li>
 </ul>
</div>

Manager - Logistics (Domestic & Exports-Air)

John Crane

<div>
 
 
 Company Description
 
 
 
 John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
 
 
 We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
 
 
 John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security &amp; defence, space &amp; aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Reports to:
 
 Sales &amp; Service Manager
 
 
 
 Supervises:
 
 Reliability Engineers / Service Engineers
 
 
 
 Key Relationships:
 
 Internal and external stakeholders across operations, sales, and customer service functions.
 
 
 The Service Manager will work with the front-line sales forces and Customer&rsquo;s Technical Representative at each account to improve the equipment reliability and decrease the Total Cost of Ownership by carrying out the following:
 
 
 
 
 
 
 
 Create and Maintain Equipment Database:
 
 
 
 <ul>
 <li>
 Track MTBF for the specific customer accounts, especially for bad actor equipment&rsquo;s
 </li>
 <li>
 Provide reports, which include graphs showing MTBF improvement trends.
 </li>
 <li>
 Provide activity reports listing all "bad actors" by customer sites, for existing and new project sites.
 </li>
 <li>
 Make recommendations, which will lead to an MTBF improvement and plant-wide seal standardization where appropriate.
 </li>
 </ul>
 
 
 
 Provide Root Cause Analysis and Make Recommendations for Improved MTBF:
 
 
 
 <ul>
 <li>
 Facilitate Root Cause Analysis as required.
 </li>
 <li>
 Record observations and provide analysis, conclusions, and trends of failure modes.
 </li>
 <li>
 Assist with systems analysis and review operating conditions of rotating equipment to determine the effect on wet seals and gas seals/equipment reliability (Pumps/Compressors)
 </li>
 <li>
 Make recommendations to improve MTBF.
 </li>
 <li>
 Extensive travel at customer interior sites as and when required, existing customer sites and new project sites.
 </li>
 </ul>
 
 
 
 Additional Duties:
 
 
 
 <ul>
 <li>
 Obtain a full set of Process Flow Diagrams for the processes in the area, study and understand them.
 </li>
 <li>
 Provide training for maintenance and operations personnel as requested.
 </li>
 <li>
 Assist with seal (WS/DGS) and support systems selections on new capital projects.
 </li>
 <li>
 Provide WS/DGS specifications and selection guidelines as requested.
 </li>
 <li>
 Maintain a master set of seal drawings for the equipment supplied with company products.
 </li>
 <li>
 Participate in monthly/quarterly meetings with Customer&rsquo;s management to review progress and results for identified bad actor equipment&rsquo;s.
 </li>
 <li>
 Should be able to engage effectively with various stakeholders in a large organization,
 </li>
 <li>
 Has a thorough knowledge of pumps/compressors construction, hydraulics, and wet seals/gas seals/support systems.
 </li>
 <li>
 Understands the needs from the customer, is pro-active in solving problems.
 </li>
 <li>
 Has good influencing skills and is receptive for feedback.
 </li>
 <li>
 Has above average communication and negotiating skills (both oral and writing).
 </li>
 <li>
 Revaluate failures, has good trouble shooting skills (systematic and analytic problem solving as well technical as organizational- by using structured RCA techniques).
 </li>
 <li>
 Vibration Certified CAT II (Preferred and can be added advantage for the candidate)
 </li>
 <li>
 Provide support at customer internal workshops or sites for a disassembly, inspection, bad actor analysis or assembly of seals.
 </li>
 <li>
 Conduct unit checks daily to support equipment reliability, especially for bad actor equipment till problem gets resolved.
 </li>
 <li>
 Examine operations shift logs on a shift basis to ensure that equipment is operating reliably and to ensure that we are aware of any potential problems both from an equipment and production point of view.
 </li>
 <li>
 Ensures quality &amp; safety within functions/ tasks performed by himself/herself and staff reporting to him/her.
 </li>
 <li>
 Responsible for exercising due diligence towards health &amp; safety of self and others within the organization.
 </li>
 <li>
 Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies.
 </li>
 <li>
 In addition, when not engaged in field activities, the Reliability Manager will carry out the office based duties defined for retrofit/upgrade of wet seals, gas seals mainly voering Applications Engineer role.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in mechanical engineering or a closely related field.
 </li>
 <li>
 12&ndash;15 years of relevant experience in mechanical engineering, with a focus on field service management and application engineering.
 </li>
 <li>
 Deep technical knowledge of rotating equipment, including pumps, compressors, and mechanical seals.
 </li>
 <li>
 Strong expertise in performing failure investigations and root cause analyses.
 </li>
 <li>
 Comprehensive understanding of John Crane products and their applications.
 </li>
 <li>
 Strong commercial acumen coupled with advanced technical problem-solving skills.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management abilities.
 </li>
 <li>
 Hands-on field experience supporting customers with reliability and maintenance issues.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Additional Information
 
 
 
 Why John Crane?
 
 <ul>
 <li>
 
 Global Impact:
 
 As part of
 
 John Crane, a division of Smiths Group
 
 , you will contribute to cutting-edge sealing solutions that drive efficiency and sustainability across critical industries worldwide.
 </li>
 <li>
 
 Career Growth:
 
 Unlock opportunities for
 
 professional development and career advancement
 
 within John Crane and the broader
 
 Smiths Group
 
 , fostering continuous learning and growth.
 </li>
 <li>
 
 Innovative Culture:
 
 Be part of a
 
 collaborative and forward-thinking
 
 environment where
 
 innovation is encouraged
 
 , and your expertise is valued in shaping the future of sealing technology.
 </li>
 </ul>
 
 We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
 
 
 At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation &ndash; including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career&rsquo;s website (Careers - Smiths Group plc)
 
</div>

Service Manager - Bengaluru/Pune

Explore 352+ Customer operations manager in Mangaluru this October. Find roles across top companies and apply now to boost your career.