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customer operations specialist project manager

SolarWinds

<div>
 
 At SolarWinds, we&rsquo;re a people-first company. Our purpose is to enrich the lives of the people we serve&mdash;including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
 
 
 The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We&rsquo;re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you&rsquo;re looking to build your career with an exceptional team, you&rsquo;ve come to the right place. Join SolarWinds and grow with us!
 
 
 &nbsp;
 
 
 
 Summary:
 
 
 
 &nbsp;
 
 
 We are seeking a skilled Project Manager to join our Customer Operations PMO team at SolarWinds. The Project Manager will oversee and deliver projects for our Support, Customer Success, and Services groups within a global environment. This role requires managing projects from initiation to implementation, including coordination with cross-company teams to ensure successful delivery.
 
 
 &nbsp;
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage multiple projects simultaneously, ensuring all project timelines and deliverables are met.
 </li>
 <li>
 Engage with stakeholders to define project scope and manage expectations.
 </li>
 <li>
 Accountable for project documentation including project plans, charters, requirements specifications, and test documents.
 </li>
 <li>
 Collaborate with implementation teams on the solution design and testing.
 </li>
 <li>
 Coordinate stakeholder User Acceptance Testing.
 </li>
 <li>
 Prepare training materials and document new processes.
 </li>
 <li>
 Conclude projects by ensuring the expected benefits are delivered to stakeholders.
 </li>
 </ul>
 
 
 Required Skills:
 
 
 <ul>
 <li>
 1 to 3 years of project management experience.
 </li>
 <li>
 Project Management qualification &ndash; PMP, PRINCE2 Foundation &amp; Practitioner.
 </li>
 <li>
 Fluency in spoken and written English.
 </li>
 <li>
 Excellent verbal and written communication skills with strong time management abilities.
 </li>
 <li>
 Proficiency in working independently and within a team environment across geographical boundaries.
 </li>
 <li>
 Ability to work under pressure to tight deadlines, with a commitment to project delivery.
 </li>
 <li>
 Strong organizational skills with the ability to manage time and priorities effectively.
 </li>
 <li>
 Confidence in preparing presentations, proposing solutions, and driving decisions.
 </li>
 <li>
 Capability to handle multiple projects and assignments.
 </li>
 <li>
 Desirable: Experience with Salesforce, Gainsight, JIRA.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 Friendly, fast-paced atmosphere.
 </li>
 <li>
 International working environment in a growing company.
 </li>
 <li>
 Opportunity to work with innovative technologies and solutions.
 </li>
 </ul>
 
 SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.
 
 
 All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice
 
</div>

Customer Operations Specialist/Project Manager

GoKhana

<div>
 
 
 About Launch Manager &ndash; Corporate F&amp;B Operations
 
 
 
 We are seeking an experienced Mobilization Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception. to completion.
 
 
 
 The Ideal Candidate Must Have
 
 
 <ul>
 <li>
 A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients&rsquo; expectations and delivers a superior experience.
 </li>
 <li>
 Excellent Problem-Solving Abilities: A knack for analyzing complex issues, quickly identifying root causes, and devising innovative, data driven solutions that enhance operational efficiency and customer satisfaction.
 </li>
 <li>
 An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlooked&mdash;from strategic planning to final execution&mdash;thus maintaining the highest standards of quality.
 </li>
 <li>
 Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service.
 </li>
 </ul>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement.
 </li>
 <li>
 Lead and own end to end accountability of successful delivery for all Launches and mobilization projects, as assigned including undermentioned various business requirements:
 </li>
 <li>
 New Food court / TechPark / Institutions.
 </li>
 <li>
 New Corporate Services Food Trials.
 </li>
 <li>
 Existing Corporate New Outlet additions / Vendor Transitions.
 </li>
 <li>
 Off-Boarding of FC -Corporate &ndash; Vendor Partner.
 </li>
 <li>
 Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation.
 </li>
 <li>
 Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution.
 </li>
 <li>
 Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location.
 </li>
 <li>
 Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker.
 </li>
 <li>
 Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders.
 </li>
 <li>
 Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle.
 </li>
 <li>
 Coordination with All.
 </li>
 <li>
 At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects.
 </li>
 </ul>
 
 
 Project Management Of CoE Driven Other Projects
 
 
 <ul>
 <li>
 The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams.
 </li>
 <li>
 The CoE Projects includes including undermentioned various business enhancement projects.
 </li>
 <li>
 Tech Adoption of developed tech features for operations.
 </li>
 <li>
 Learning and Development of Operations Team for the use of the features.
 </li>
 <li>
 Site Visits and Audits for review of Process gaps and enhancement identification
 </li>
 <li>
 Identification of New Features required to be built.
 </li>
 <li>
 Participate in any ad hoc projects planned by CoE.
 </li>
 <li>
 Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project.
 </li>
 </ul>
 
 This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success.
 
 
 
 Requirements
 
 
 
 
 Required Qualifications and Skills:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality or Business Administration.
 </li>
 <li>
 Skilled in data management with advanced computer applications skills in Xls and Power point Presentation.
 </li>
 <li>
 Proven experience in project management, with a track record of successfully leading client-focused initiatives.
 </li>
 <li>
 Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills.
 </li>
 <li>
 Exceptional attention to detail and the ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.
 </li>
 </ul>
 
 
 Benefits
 
 
 
 
 Why You&rsquo;ll Love Working Here:
 
 
 
 At GoKhana, you&rsquo;ll be part of a collaborative and innovative team that&rsquo;s passionate about transforming the way people experience food at work. GoKhana is built on the principle of simplicity, whether it is the simplicity of solving problems or ease of using the app. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
 
</div>

Launch Manager – Corporate F&B Operations

Amazon

<div>
 
 Description
 
 
 
 About Amazon.com
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 
 About The Role
 
 
 
 As a Manager, Vendor Specialist as part of Amazon Vendor Services (AVS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon premium vendors.
 
 
 AVS team is looking for a bright, customer centric, driven, and creative people leader to join our team. The role leads a team of Vendor Specialists responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and execute new selection, merchandising, and operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all aspects of the vendor&rsquo;s business with Amazon. Your team will engage directly with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an ambiguous environment where they must develop, implement and iterate data, processes, mechanisms and guardrails to improve the customer experience. Further, the candidate is a business owner who understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for people leadership and are at their best when they&rsquo;re building, developing and managing high-performing teams. Your team will utilize a wide range of skills and work across major functional areas such as site merchandising, buying, inventory management, finance, operations and online marketing, to drive the performance of strategic vendor partners at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships with our vendors.
 
 
 You will lead the team to conceive, create and analyze a wide range of marketing and site merchandising efforts, to include marketing campaigns to grow the vendor&rsquo;s traffic, brand awareness, customer conversion, and revenue on Amazon. Also you will look into strategic and operational aspects of their business with Amazon, root cause analysis of issues and opportunities affecting the vendor&rsquo;s business.
 
 
 Key job responsibilities
 
 
 Responsibilities Include
 
 
 <ul>
 <li>
 Lead a team of Vendor Specialists, prioritizing strategic initiatives and provide escalation support as needed.
 </li>
 <li>
 Success will be measured by the performance of your internal teams on input metrics and impact of vendors on creating a great customer experience for buying consumers
 </li>
 <li>
 Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
 </li>
 <li>
 Manage end to end goal setting for team to align with organizational goals.
 </li>
 <li>
 Build relationships with Selling Partners across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
 </li>
 <li>
 Act as a thought leader in defining success criteria and understand business needs of Selling Partners in an ever-changing business environment. Contributes to and leads strategic plans and documents for the organization.
 </li>
 <li>
 Leads recruiting and hiring efforts across direct team and broader organization.
 </li>
 <li>
 Manage Selling Partner needs and monitor complexity through efficient resource allocation of Vendor Specialist.
 </li>
 <li>
 Monitor Selling Partner satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Specialist as appropriate.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 6+ years of digital advertising and client facing roles with a focus on data analysis experience
 </li>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience analyzing data and best practices to assess performance drivers
 </li>
 <li>
 Experience influencing internal and external stakeholders
 </li>
 <li>
 Experience with sales CRM tools such as Salesforce or similar software
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of mentoring, leading and coaching experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - BLR 14 SEZ
 
 
 Job ID: A2985624
</div>

Manager, Account Management, 5th Avenue

<div>
 
 Description
 
 
 
 At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Projects team need to have in-depth understanding of Project life cycle including span allocation for all the four pillars (assessment, design and detailing, Execution and Performance qualification) of any project. Some of the key aspects of the role are Site Selection along with the RE team, Project statutory and Legal compliances adherence, Project Safety both in terms of design and execution, value management for large and medium scale projects, executing various formats of technical projects-green field, brown field and Improvement projects.
 
 
 
 Job Description
 
 
 
 The candidate is required to lead the planning and execution of FCs, SCs &amp; RCs and will be for a specific region South &amp; Central. The Project Manager role will be responsible for setting up new Centers across different business formats, capacity expansion of existing facilities as well as relocation of facilities as per business requirements. Additionally, the Project Manager will also drive 1 or 2 project management initiatives viz. Standardization, Energy Conservation programs, Productivity Improvement measures etc. and Project Financial processes
 
 
 
 Roles And Responsibility
 
 
 
 Project Manager will be responsible for the on time and safe delivery and hand over of facilities across business formats as listed above, ensuring that the project is executed with highest standards and good engineering practices. Other roles and responsibilities of the Project Manager will include
 
 
 <ul>
 <li>
 Support RE Team in site visits and due diligence through site inspections for a feasibility assessment of setting up a facility for the given business format
 </li>
 <li>
 To work on finalizing the conceptual layouts and to assess the layout parameters from an operations perspective
 </li>
 <li>
 Preparing Developer&rsquo;s Scope of Work for the site as per standards and specification
 </li>
 <li>
 Preparing Amazon scope of work and the cost estimate and preparation &amp; submission of Build out Capex request for approval.
 </li>
 <li>
 Finalization of Project Management Consultants
 </li>
 <li>
 Project resource planning and management through the appointed PMC or hired resources
 </li>
 <li>
 Work with Procurement team to evaluate and finalize vendors for the projects
 </li>
 <li>
 Reviewing the material requirement with all stakeholders for setting up and Launching the facility and tracking till receipt and implementation.
 </li>
 <li>
 Progress monitoring and Execution management of onsite activities of Amazon scope of work
 </li>
 <li>
 Tracking and ensuring quality of work by the Developer
 </li>
 <li>
 Ensure a snag-free handover to Facilities Team
 </li>
 <li>
 Work with Launch team in preparation of the Launch of a site closer to completion
 </li>
 <li>
 Ensure budget adherence and safe execution at site - with no budget overruns and with a targeted Zero LTI
 </li>
 <li>
 Preparation of weekly progress reviews and reports with status updates
 </li>
 <li>
 Ensure timely project closure including the commercials
 
 
 </li>
 </ul>
 
 Key Performance Areas
 
 
 
 Key Performance Indicators for the Project Manager will be
 
 
 <ul>
 <li>
 Project Execution and OTIF Delivery to facilitate timely launch of facilities : &gt; 90%
 </li>
 <li>
 Ensure budget adherence and no cost overruns for all the projects undertaken : &gt; 90%
 </li>
 <li>
 Ensure Safe Execution and Zero LTIs in all the projects
 </li>
 <li>
 Ensure adherence to Safety and Statutory compliance in all the projects : &gt;95%
 </li>
 <li>
 Ensure completion and rollout of the specific project management initiatives on time in full
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Experience in engineering including a supervisory role managing people
 </li>
 <li>
 Experience in a fast-paced, automated, industrial, logistics, production or manufacturing environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience of automated equipment including packaging machinery, sortation and conveyor systems
 </li>
 <li>
 Experience in preventative maintenance systems
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Karnataka
 
 
 Job ID: A2903240
</div>

Project Manager

Unacademy

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 The Test Operations Manager is responsible for overseeing the end-to-end planning, execution, and optimization of test operations. This includes ensuring smooth test delivery, maintaining operational efficiency, and upholding quality and compliance standards. The role demands strong leadership, cross-functional collaboration, and a data-driven approach to continuously enhance testing processes and learner experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Test Operations Management
 
 </li>
 <li>
 Oversee daily test operations &mdash; from scheduling, setup, and execution to post-test reporting.
 </li>
 <li>
 Manage both online and offline (center-based) testing environments, ensuring reliability and security.
 </li>
 <li>
 Ensure adherence to all testing protocols, guidelines, and data integrity standards.
 </li>
 <li>
 Supervise test delivery teams and ensure SLA compliance across all operational metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Leadership &amp; People Management
 
 </li>
 <li>
 Lead, mentor, and train a team of Test Operations Associates and Executives.
 </li>
 <li>
 Create staffing plans for high-volume test seasons, ensuring adequate coverage.
 </li>
 <li>
 Conduct performance reviews, set KPIs, and drive accountability across the team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Improvement &amp; Quality Assurance
 
 </li>
 <li>
 Develop and standardize SOPs (Standard Operating Procedures) for test operations.
 </li>
 <li>
 Identify operational bottlenecks and drive continuous improvement initiatives.
 </li>
 <li>
 Implement quality checks and feedback loops to minimize errors and downtime.
 </li>
 <li>
 Collaborate with product and engineering teams to enhance testing platforms and workflows.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Data Analysis &amp; Reporting
 
 </li>
 <li>
 Track and analyze test performance metrics (attendance rates, issue logs, completion rates, etc.).
 </li>
 <li>
 Present actionable insights to leadership for process enhancement and resource optimization.
 </li>
 <li>
 Build dashboards and reports for visibility into daily and monthly operational performance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stakeholder &amp; Cross-Functional Collaboration
 
 </li>
 <li>
 Partner with Content, Product, Technology, Customer Support, and Business teams to ensure operational readiness.
 </li>
 <li>
 Act as the primary point of contact for internal and external stakeholders related to testing operations.
 </li>
 <li>
 Manage vendor relationships, including exam center partners and third-party service providers.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Risk &amp; Incident Management
 
 </li>
 <li>
 Monitor test sessions in real time to detect and address irregularities or technical issues.
 </li>
 <li>
 Ensure incident escalation protocols are followed, with root-cause analysis and preventive measures in place.
 </li>
 <li>
 Maintain compliance with data security, integrity, and privacy requirements.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Strong project management and operations planning skills.
 </li>
 <li>
 Excellent people management and leadership capabilities.
 </li>
 <li>
 Analytical mindset with experience in reporting and dashboarding tools (Excel, Google Sheets, Power BI, etc.).
 </li>
 <li>
 Excellent communication, coordination, and stakeholder management skills.
 </li>
 <li>
 High attention to detail, problem-solving ability, and process orientation.
 </li>
 <li>
 Familiarity with online testing platforms, LMS tools, or exam delivery systems preferred.
 </li>
 </ul>
 
 
</div>

Associate Operations Manager

Curefit

<div>
 
 
 Overview
 
 
 
 We are seeking a highly driven
 
 Program Manager &ndash; Sales
 
 to design, execute, and oversee strategic sales programs that drive revenue growth, process efficiency, and team performance. The ideal candidate will collaborate cross-functionally with sales leadership, marketing, operations, finance, and product teams to ensure the seamless execution of sales initiatives. This role requires strong program management, analytical, and stakeholder management skills to support scaling business growth.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales Strategy &amp; Planning
 
 
 <ul>
 <li>
 Partner with sales leadership to define annual and quarterly sales objectives.
 </li>
 <li>
 Translate business goals into
 
 scalable programs
 
 that drive pipeline growth and sales performance.
 </li>
 <li>
 Identify and implement best practices to optimize sales processes.
 </li>
 </ul>
 
 
 Program Management &amp; Execution
 
 
 <ul>
 <li>
 Own end-to-end execution of
 
 strategic sales programs and initiatives
 
 across regions/segments.
 </li>
 <li>
 Define program scope, objectives, success metrics, timelines, and deliverables.
 </li>
 <li>
 Drive adoption of sales enablement tools, CRM enhancements, and process improvements.
 </li>
 </ul>
 
 
 Performance Management &amp; Analytics
 
 
 <ul>
 <li>
 Track sales performance against KPIs (revenue, pipeline health, conversion, customer acquisition costs).
 </li>
 <li>
 Generate
 
 dashboards and insights
 
 to guide sales leadership on performance trends and areas for improvement.
 </li>
 <li>
 Support forecasting, pipeline reviews, and executive reporting.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing to align demand-generation campaigns with sales initiatives.
 </li>
 <li>
 Partner with Operations and Finance to ensure accurate
 
 quotas, incentives, and compensation plans
 
 .
 </li>
 <li>
 Collaborate with Product teams to integrate customer feedback into product development.
 </li>
 </ul>
 
 
 Change Management &amp; Enablement
 
 
 <ul>
 <li>
 Drive adoption of new processes, tools, and systems within the sales team.
 </li>
 <li>
 Design and run training programs, playbooks, and enablement resources.
 </li>
 <li>
 Act as a bridge between frontline sales and leadership, ensuring alignment and smooth execution.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, or related field (MBA preferred).
 </li>
 <li>
 3+ years of experience in
 
 sales operations, program management, or sales strategy
 
 .
 </li>
 <li>
 Strong understanding of
 
 sales processes, and data analytics
 
 .
 </li>
 <li>
 Proven ability to manage cross-functional programs with measurable business outcomes.
 </li>
 <li>
 Excellent communication, stakeholder management, and problem-solving skills.
 </li>
 <li>
 Strong analytical mindset with proficiency in
 
 Excel, Google Sheets,SQL, or similar tools
 
 .
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Key Skills
 
 
 <ul>
 <li>
 Program/Project Management
 </li>
 <li>
 Sales Operations &amp; Enablement
 </li>
 <li>
 CRM (Salesforce, HubSpot, or similar)
 </li>
 <li>
 Strategic Planning &amp; Execution
 </li>
 <li>
 Data Analytics &amp; Reporting
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Change Management
 </li>
 </ul>
 
 
</div>

Program Manager - Sales

Wipro

<div>
 Job description:
 
 
 Job Description
 
 
 Role Purpose
 
 
 
 The purpose of the role is to liaison and bridging the gap between customer and Wipro delivery team to comprehend and analyze customer requirements and articulating aptly to delivery teams thereby, ensuring right solutioning to the customer.
 
 ͏
 
 
 Do
 
 
 
 1. Customer requirements gathering and engagement
 
 <ul>
 <li>
 Interface and coordinate with client engagement partners to understand the RFP/ RFI requirements&nbsp;
 </li>
 <li>
 Detail out scope documents, functional &amp; non-functional requirements, features etc ensuring all stated and unstated customer needs are captured
 </li>
 <li>
 Construct workflow charts and diagrams, studying system capabilities, writing specification after thorough research and analysis of customer requirements
 </li>
 <li>
 Engage and interact with internal team - project managers, pre-sales team, tech leads, architects to design and formulate accurate and timely response to RFP/RFIs
 </li>
 <li>
 Understand and communicate the financial and operational impact of any changes
 </li>
 <li>
 Periodic cadence with customers to seek clarifications and feedback wrt solution proposed for a particular RFP/ RFI and accordingly instructing delivery team to make changes in the design
 </li>
 <li>
 Empower the customers through demonstration and presentation of the proposed solution/ prototype
 </li>
 <li>
 Maintain relationships with customers to optimize business integration and lead generation
 </li>
 <li>
 Ensure ongoing reviews and feedback from customers to improve and deliver better value (services/ products) to the customers
 </li>
 </ul>
 ͏
 
 2.&nbsp;Engage with delivery team to ensure right solution is proposed to the customer
 
 
 &nbsp;a.&nbsp;Periodic cadence with delivery team to:
 
 <ul>
 <li>
 Provide them with customer feedback/ inputs on the proposed solution
 </li>
 <li>
 Review the test cases to check 100% coverage of customer requirements
 </li>
 <li>
 Conduct root cause analysis to understand the proposed solution/ demo/ prototype before sharing it with the customer
 </li>
 <li>
 Deploy and facilitate new change requests to cater to customer needs and requirements
 </li>
 <li>
 Support QA team with periodic testing to ensure solutions meet the needs of businesses by giving timely inputs/feedback
 </li>
 <li>
 Conduct Integration Testing and User Acceptance demo&rsquo;s testing to validate implemented solutions and ensure 100% success rate
 </li>
 <li>
 Use data modelling practices to analyze the findings and design, develop improvements and changes
 </li>
 <li>
 Ensure 100% utilization by studying systems capabilities and understanding business specifications
 </li>
 <li>
 Stitch the entire response/ solution proposed to the RFP/ RFI before its presented to the customer
 </li>
 </ul>
 
 &nbsp;b.&nbsp;Support Project Manager/ Delivery Team in delivering the solution to the customer
 
 <ul>
 <li>
 Define and plan project milestones, phases and different elements involved in the project along with the principal consultant
 </li>
 <li>
 Drive and challenge the presumptions of delivery teams on how will they successfully execute their plans
 </li>
 <li>
 Ensure Customer Satisfaction through quality deliverable on time
 </li>
 </ul>
 ͏
 
 3.&nbsp;Build domain expertise and contribute to knowledge repository
 
 <ul>
 <li>
 Engage and interact with other BA&rsquo;s to share expertise and increase domain knowledge across the vertical
 </li>
 <li>
 Write whitepapers/ research papers, point of views and share with the consulting community at large
 </li>
 <li>
 Identify and create used cases for a different project/ account that can be brought at Wipro level for business enhancements
 </li>
 <li>
 Conduct market research for content and development to provide latest inputs into the projects thereby ensuring customer delight
 </li>
 </ul>
 ͏
 
 
 Deliver
 
 
 
 No.
 
 
 Performance Parameter
 
 
 Measure
 
 1.Customer Engagement and Delivery ManagementPCSAT, utilization % achievement, no. of leads generated from the business interaction, no. of errors/ gaps in documenting customer requirements, feedback from project manager, process flow diagrams (quality and timeliness), % of deal solutioning completed within timeline, velocity generated.2.Knowledge ManagementNo. of whitepapers/ research papers written, no. of user stories created, % of proposal documentation completed and uploaded into knowledge repository, No of reusable components &nbsp;developed for proposal during quarter
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 Experience: 3-5 Years
 
 .
 
 
 &nbsp;
 
 
 Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
 
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