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customer service manager

HealthFab

<div>
 
 
 Company Description
 
 
 
 Healthfab is a leading Startup brand specializing in reusable period panties and functional undergarments. We aim to revolutionize menstrual health and sustainable apparel categories. Over the last 5 years, we have made a strong presence in e-commerce backed by efficient marketing and our in-house manufacturing capabilities. Our flagship product GoPadFree Reusable Leakproof Period Panty is a crowd favourite across marketplaces. To continue our growth, we are currently looking for a skilled and experienced Customer Service Manager to join our dynamic team.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role as a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for ensuring customer satisfaction by providing support, managing customer service inquiries, managing the team of customer service executives and maintaining high levels of customer service standards on a day-to-day basis. The role may also involve occasional cold calls to existing customers and upselling our products. Salary as per market standards, negotiable on experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and Lead a team of Customer Service Executives
 </li>
 <li>
 Handle incoming and outgoing customer calls, emails and messages as needed
 </li>
 <li>
 Upsell and Cross-sell personal hygiene products over a phone call to prospecting customers
 </li>
 <li>
 Empathize with customers, understand their needs and provide timely, accurate responses ensuring customer satisfaction
 </li>
 <li>
 Assist customers in resolving their queries, complaints and issues through phone, email, chat or other relevant channels.
 </li>
 <li>
 Maintain a high level of product knowledge to effectively address customer queries.
 </li>
 <li>
 Use CRM software to manage and track customer interactions and issue resolution.
 </li>
 <li>
 Monitor KPIs and ensure the team is delivering as per set standards.
 </li>
 <li>
 Collaborate with cross-functional teams to escalate and resolve issues quickly.
 </li>
 <li>
 Adhere to company policies and procedures while delivering exceptional customer service.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 
 
 Educational Background:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field is preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 3+ years of proven experience in Customer Service role is a must
 </li>
 <li>
 Basic computer skills is a must
 </li>
 <li>
 Experience with a D2C brand is preferred
 </li>
 <li>
 Customer Service Team Lead or Managerial experience preferred
 </li>
 <li>
 Familiarity with a CRM software and Shopify is preferred
 </li>
 </ul>
 
 
 
 
 
 Work Location:
 
 
 <ul>
 <li>
 Full-time on-site from our office located in Singasandra, Bengaluru
 </li>
 </ul>
 
 
 
 
 
 Core Competencies:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills in English, Hindi
 </li>
 <li>
 Conversational ability in South Indian regional languages preferred
 </li>
 <li>
 Ability to empathize with customers and provide appropriate support
 </li>
 <li>
 Strong problem-solving and decision-making skills
 </li>
 <li>
 Ability to multi-task and work under pressure in a fast-paced environment
 </li>
 <li>
 Ability to manage a team and collaborate effectively with colleagues
 </li>
 <li>
 Positive attitude and willingness to learn and grow in a dynamic industry
 </li>
 </ul>
 
 
 
 
 
 Candidates please note that this is not a tech support role and it involves dealing with personal care products. So please apply accordingly!
 
 
</div>

Customer Service Manager

Ola Electric

<div>
 
 
 Qualifications, Experience &amp; Skills:
 
 
 
 
 
 
 ● Engineering Degree or Diploma in Automotive/ Mechanical Engineering or equivalent
 
 
 ● Minimum 8+ years of experience in 2 or 4 wheeler Technical Support &amp; Service engineering function.
 
 
 ● Expertise in using diagnostic applications and tools
 
 
 ● Hands on experience in using Oscilloscope, Telematics &amp; Dataloggers will bean added advantage
 
 
 
 
 
 
 Key Roles &amp; Responsibilities:
 
 
 
 
 
 
 ● Oversee and ensure smooth functioning of multiple Ola Electric service centers in the assigned area.
 
 
 ● Lead, mentor, and monitor Service Managers, Advisors, and Technicians to achieve operational and customer satisfaction KPIs.
 
 
 ● Ensure prompt resolution of customer complaints, monitor feedback, and maintain high NPS (Net Promoter Score).
 
 
 ● Ensure all repairs, maintenance, and warranty work adhere to company SOPs, safety protocols, and legal compliance requirements.
 
 
 ● Analyze service data, productivity metrics, and cost efficiency; create action plans for improvement.
 
 
 ● Monitor spare parts usage, maintain optimal stock levels, and minimize wastage or pilferage.
 
 
 ● Identify skill gaps, coordinate technical training, and develop service staff to meet evolving EV technology needs.
 
 
 ● Work closely with Product, Quality, and Central Service teams for escalations, feedback, and continuous process improvement.
 
 
 ● Ensure adequate staffing at all service centers, approve rosters, and address attrition challenges.
 
 
 ● Prepare regular performance reports and present updates to the Regional Service Manager.
 
</div>

Area Service Manager

Concentrix

<div>
 Job Title:
 
 
 Business Analyst
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 The Client Asset Manager will deliver IT Asset Management service for one or multiple Client customers. The Client Asset Manager will serve as the single point of contact to the customer, partner and internal Client stakeholders like the Sales/account team and CX, for managing, tracking, reporting on and resolving issues with the customers' Client Installed Base (IB) data.
 
 
 This is a customer engagement role and also requires a sense of customer service &ndash; the role requires Asset Managers to work directly with Client&rsquo;s customers/partners and collaborate with Client Customer experience teams to deliver clean IB insights and enable a smooth life cycle management to end customer.
 
 
 This role also plays a key part in enabling Client recurring revenue business via providing clean, actionable, renewable IB data. Asset managers are expected to understand customer IB better than the customers themselves, thereby giving meaningful insights, reducing risk and providing operational excellence.
 
 
 <ul>
 <li>
 Accountable to ensure that customer&rsquo;s IB is in the right contract, right location and under right coverage
 </li>
 <li>
 Accountable for onboarding new customers, IB aggregation/reconciliation from disparate data sources and present IB insights to customers
 </li>
 <li>
 Learn customers' processes relating to Installed Base data management; recommend changes to improve Installed Base data management
 </li>
 <li>
 Identify discrepancies and execute processes for managing Move, Add Change, and Delete (MACD) activities
 </li>
 <li>
 Providing ongoing IB maintenance support to customers
 </li>
 <li>
 Cross functional collaboration required to execute tasks
 
 
 </li>
 </ul>
 
 Key skills &amp; knowledge:
 
 
 
 <ul>
 <li>
 At least 4 years of overall customer engagement experience and 2 years of relevant experience
 </li>
 <li>
 Excel proficiency Mandatory
 </li>
 <li>
 Strong Communication Skills Mandatory
 </li>
 <li>
 Stakeholder Management Mandatory
 </li>
 <li>
 Asset Management &ndash; preferred
 </li>
 <li>
 Data Analytics &ndash; strongly preferred
 </li>
 <li>
 Interpret large raw data sets; conduct data analysis and audits &ndash; high level of excel mastery is required
 </li>
 <li>
 Develop and lead execution of action plan to update Client databases with improved IB data &ndash; ability to work with Client tools and databases
 </li>
 <li>
 Lead client calls, participate in quarterly business reviews, and conduct (potential) on-site visits - excellent communication skills. bold, assertive and possess a sense of ownership of the accounts/customers
 </li>
 <li>
 Produce reports for Customers, Account Teams, and other stakeholders &ndash; ability to generate reports using excel, power BI (desired) and other dashboards
 </li>
 <li>
 Ability to work independently and in a cross functional team environment
 </li>
 <li>
 Strong interpersonal/communication skills &ndash; verbal and written
 </li>
 <li>
 Highly organized with strong project management and time management skills
 </li>
 <li>
 Responsive and timely in delivering on commitments
 </li>
 <li>
 Positive attitude and strong work ethic
 </li>
 <li>
 Knowledge of Client products and services (desired)
 
 
 </li>
 </ul>
 
 Educational Qualification:
 
 
 
 Graduate
 
 
 
 Disclaimer: -
 
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities.
 
 
 Location:
 
 
 IND Bangalore - Embassy Manyata Business Park 4th Floor Block F2
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1650800
 
</div>

Business Analyst

Aadmi

<div>
 About the Company
 
 Our company works with organizations to promote data protection best practices within their organization as well as establish compliance with standards such as PCI DSS and regulations such as the European General Data Protection Regulation (GDPR).
 
 
 
 
 
 More than 225,000 users in 100+ countries look to our company for tools, technology, and strategic security support. Founded in 2008 with a decade of service to the hospitality industry, we are a privately held company with regional offices across the United States and internationally. We are currently seeking a Product Manager to add to our team.
 
 
 
 
 Accountability Summary
 
 As a Product Manager, you'll own the design and execution of key software products, collaborating with Engineering and cross-functional teams to define requirements, create clear, actionable product requirement documents (PRDs), deliver value, and enhance customer experience. You'll be the bridge between business goals and technical solutions to ensure clarity, alignment, and results.
 
 
 
 
 Duties and Responsibilities
 
 The Product Manager will be responsible for the following tasks:
 
 <ul>
 <li>
 Define, maintain, and prioritize the Product Roadmap in alignment with company goals and customer needs.
 </li>
 <li>
 Collaborate with cross-functional teams, including Engineering, Product, Sales, Customer Success, and Security to gather input on product design.
 </li>
 <li>
 Lead discovery and scoping sessions to identify goals, user pain points, technical constraints, and potential solutions.
 </li>
 <li>
 Translate complex ideas into clear, actionable documentation that communicates scope, use cases, user flows, acceptance criteria, and dependencies.
 </li>
 <li>
 Own end-to-end creation, iteration, and maintenance of Product Requirement Documents (PRDs), user stories for assigned software products.
 </li>
 <li>
 Manage product backlogs, ensuring that items are regularly scoped and prioritised.
 </li>
 <li>
 Partner with the Engineering Team throughout the development lifecycle, clarifying requirements, prioritization, and intended outcomes.
 </li>
 <li>
 Facilitate consistent, transparent communication across teams, driving alignment and escalating risks, blockers, or decisions as needed.
 </li>
 <li>
 Monitor post-release performance, gather stakeholder feedback, and support continuous improvement.
 </li>
 <li>
 Contribute to planning discussions by advocating for customer needs, technical feasibility, and business impact.
 </li>
 <li>
 Track KPIs such as adoption rates, feature usage and customer satisfaction to measure success.
 </li>
 </ul>
 
 
 
 Requirements
 <ul>
 <li>
 3+ years of experience in product management or a related role within a software development environment.
 </li>
 <li>
 Proficiency in Agile/SCRUM frameworks and the software development lifecycle.
 </li>
 <li>
 Strong skills in gathering requirements and writing technical documentation.
 </li>
 <li>
 Proven experience collaborating with cross-functional teams and technical stakeholders.
 </li>
 <li>
 Excellent communication skills (written and verbal).
 </li>
 <li>
 Experience in B2B SaaS or enterprise software.
 </li>
 <li>
 Technical literacy and understanding of web application architecture, APIs, SSO, and integrations.
 </li>
 </ul>
 
 
 
 Preferred Qualifications
 <ul>
 <li>
 Background in software engineering or a technical field.
 </li>
 <li>
 Familiarity with tools like Jira, Confluence, Notion, or similar.
 </li>
 <li>
 Experience with the hospitality industry.
 </li>
 <li>
 Familiarity with Learning Management System (LMS) platforms, security awareness tools.
 </li>
 <li>
 Knowledge of data protection and data privacy best practices.
 </li>
 </ul>
 
 
 
 Compensation
 <ul>
 <li>
 The salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications, and other factors.
 </li>
 <li>
 We provide significant career growth, competitive compensation, and a benefits package including generous personal time off, holiday pay, health insurance, and pension.
 
 </li>
 </ul>
</div>

Product Manager

SKF Group

<div>
 
 
 About SKF
 
 
 
 
 
 SKF started its operations in India in 1923. Today, SKF provides industry leading automotive and industrial engineered solutions through its five technology-centric platforms: bearings and units, seals, mechatronics, lubrication solutions and services. Over the years the company has evolved from being a pioneer ball bearing manufacturing company to a knowledge-driven engineering company helping customers achieve sustainable and competitive business excellence.
 
 
 
 
 SKF's solutions provide sustainable ways for companies across the automotive and industrial sectors to achieve breakthroughs in friction reduction, energy efficiency, and equipment longevity and reliability. With a strong commitment to research-based innovation, SKF India offers customized value-added solutions that integrate all its five technology platforms.
 
 
 
 
 To know more, please visit: www.skf.com/in
 
 
 
 
 
 SKF Purpose Statement
 
 
 
 
 
 Together, we re-imagine rotation for a better tomorrow.
 
 
 
 
 By creating intelligent and clean solutions for people and the planet
 
 
 
 
 
 
 JOB DESCRIPTION
 
 
 
 
 
 
 
 Position Title:
 
 Assistant Manager-Supply Chain Planner
 
 
 
 
 
 Reports To:
 
 Factory Sales Support Manager
 
 
 
 
 
 Role Type
 
 : Individual Contributor
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 Purpose of the role:
 
 
 
 
 
 Global Supply Chain Planner is responsible for coordinating assets to optimize the delivery of goods, services and information from supplier to domestic and global customers. Balancing supply and demand (Ensuring maximum service with optimization of Inventory).
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 <ul>
 <li>
 Execute all supply chain planning related work for Channel / Product line.
 </li>
 <li>
 S&amp;OP of Product group, capacity booking and Monthly Input/output Control.
 </li>
 <li>
 Performs forecasts of product demand to meet market needs.
 </li>
 <li>
 Plan and prepare production schedule based on forecasts to satisfy customer demand.
 </li>
 <li>
 Interface with sales to acquire information on future orders, market trends and extraordinary circumstances.
 </li>
 <li>
 Establish Supply Delivery Conditions, Procedures and Parameter Values.
 </li>
 <li>
 Analysis and monitoring of customer service and Stockout, Flow KPIs like Prodperf, Supperf, Mfg Leadtime and related improvement actions.
 </li>
 <li>
 Maintaining SC related fields in various masters in MAPICS, SCSS, SO99+ and OMPS and Central Prodmast &amp; Inventory management for FGS and Mfg stock items.
 </li>
 <li>
 Execution of MRP, Procurement Order &amp; Supply Schedules (Call-offs) issue.
 </li>
 <li>
 Establish Supply Channel contracts which considers delivery condition, procedure and parameter values.
 </li>
 <li>
 Represent Supply Chain in external as well as internal audits .
 
 
 </li>
 </ul>
 
 
 
 Metrics
 
 
 
 
 
 <ul>
 <li>
 Inventory management for Product line.
 </li>
 <li>
 Customer service balance for Product line
 </li>
 <li>
 Product Forecasting and Capacity booking for Product line.
 </li>
 <li>
 Implementation of global supply chain strategies for Product line
 
 
 </li>
 </ul>
 
 
 
 Competencies
 
 
 
 
 
 <ul>
 <li>
 Strong analytical, planning and organizational skills
 </li>
 <li>
 Strong interpersonal and communications skills (oral &amp; written)
 </li>
 <li>
 Self-starter with ability to work independently under pressure and react quickly to changing priorities
 </li>
 <li>
 Knowledge and understanding of Supply Chain concepts and application
 
 
 </li>
 </ul>
 
 
 
 Candidate Profile
 
 
 
 
 
 <ul>
 <li>
 Bachelor of engineering Mechanical/Production/Industrial engineering
 </li>
 <li>
 7-9 years of experience in the relevant field.
 </li>
 <li>
 Certification in CPIM is preferable
 
 
 </li>
 </ul>
 
 
 
 If interested, please share your updated profile @
 
 supriya.joshi@skf.com
 
 
 
 
 
 
 About SKF
 
 
 
 
 
 
 SKF has been around for more than a century and today we are one of the world&rsquo;s largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF&rsquo;s solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world. See more, at www.skf.com.
 
</div>

Assistant Manager-Supply Chain Planner

BSH Home Appliances Group

<div>
 
 
 Job Description:
 
 
 
 
 Role Overview:
 
 As a Key Account Manager for Ecommerce, you will be responsible for driving the success of our key accounts through exceptional relationship management, strategic planning, and market insights. You will lead a team of account managers while collaborating closely with various departments to maximize account potential and achieve overall business objectives.
 
 
 
 Key Responsibilities:
 
 
 <ol>
 <li>
 
 Business Planning:
 
 
 (Weight: 20)
 
 </li>
 </ol>
 <ul>
 <li>
 Own and drive P&amp;L responsibility for online channels (e.g., Amazon, Flipkart, Zepto, Blinkit, 3 P sellers etc.).
 </li>
 <li>
 Develop and execute annual business plans aligned with company growth objectives.
 </li>
 <li>
 Track and analyze sales trends, ROI, pricing, and promotions to achieve revenue and profitability targets.
 </li>
 <li>
 Identify and unlock new growth opportunities within existing and emerging online marketplaces.
 </li>
 </ul>
 
 
 
 
 2:
 
 Data Analytics &amp; Portfolio management:
 
 
 (Weight: 15)
 
 .
 
 <ul>
 <li>
 Portfolio analytics with real time data analysis and In sighting/ and building portfolio choices alongside with category management
 
 
 team.
 </li>
 <li>
 Track key performance metrics such as GMV, ASP, conversion rates, and category share.
 </li>
 <li>
 Leverage data insights to drive decision-making on pricing, promotion, and assortment.
 </li>
 <li>
 Provide monthly/ Quarterly periodic performance reports and competitor benchmarking to management
 </li>
 <li>
 Ensure timely listing/ registration, pricing accuracy, and content optimization for all SKUs.
 </li>
 <li>
 Partner with category and supply chain teams for new product launches and exclusive online offerings.
 </li>
 <li>
 Develop financial offers for end consumers based on seasonality and market competition.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 <ul>
 <li>
 
 Key account Management:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Conduct joint business planning with key accounts to align on sales targets, promotions, and assortment strategy.
 </li>
 <li>
 Negotiate commercial terms, margins, and visibility investments to optimize profitability.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Stock Planning and Coordination:
 
 
 (Weight: 30)
 
 </li>
 <li>
 Plan stock levels in coordination with SCM teams to ensure daily billing and efficient inventory management.
 </li>
 <li>
 
 Contract Management:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Review and sign contracts with online dealers, ensuring all agreements meet company standards and regulations.
 </li>
 <li>
 
 Collaboration with Digital Marketing:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct weekly meetings with the digital marketing team to review analytics, optimize digital content, and evaluate ongoing campaigns.
 </li>
 <li>
 Plan and execute digital campaigns, traffic-driving activities, and brand
 
 promotions
 
 on partner platforms.
 </li>
 <li>
 Collaborate with internal marketing &amp; category teams for performance marketing, SEO, and influencer tie-ups for building brand and category performance
 </li>
 <li>
 
 Financial Coordination:
 
 
 (Weight: 10)
 
 </li>
 <li>
 Manage payment processes and reconciliation with online dealers in collaboration with the commercial team.
 </li>
 <li>
 
 Performance Review:
 
 
 (Weight: 5)
 
 </li>
 <li>
 Conduct monthly reviews with online partners to assess sales promotions and event calendars, driving continual improvement in performance.
 </li>
 <li>
 
 Customer Service Improvement:
 
 </li>
 <li>
 Foster discussions with the customer service team to address customer escalations and identify opportunities for service delivery improvements.
 </li>
 <li>
 
 Team Leadership and Development:
 
 </li>
 <li>
 Conduct regular team meetings to review performance, address challenges, and celebrate successes.
 </li>
 <li>
 
 Reporting and Insights:
 
 </li>
 <li>
 Prepare comprehensive reports on account performance, presenting key insights and recommendations to senior management.
 </li>
 <li>
 Utilize data analytics to monitor client behavior, market dynamics, and competitive landscape.
 </li>
 <li>
 
 Cross-Departmental Collaboration:
 
 </li>
 <li>
 Liaise with various departments, including supply chain, logistics, and customer service, to ensure seamless account management.
 </li>
 <li>
 Advocate for client needs within the organization to foster a customer-centric approach.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
 </li>
 <li>
 Minimum 10 years of experience in key account management, with a strong focus on the ecommerce sector.
 </li>
 <li>
 Proven track record of driving sales growth and managing high-value accounts.
 </li>
 <li>
 Exceptional leadership skills with experience in team management and development.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with a data-driven mindset.
 </li>
 <li>
 Excellent communication and presentation skills, able to engage with senior stakeholders.
 </li>
 <li>
 Comprehensive knowledge of ecommerce platforms, digital marketing, and online sales strategies.
 </li>
 </ul>
 
 
</div>

Key Account Manager- E-commerce

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

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