customer service representative Jobs in Karachi

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csr - customer support representative-intermediate & fresh graduates Jobs in Karachi

csr - customer support representative-intermediate & fresh graduates

customer service officer

customer relations specialist

Eminent4U

<p><b>About Eminent4U Private Limited:</b></p><p>Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.</p><p><b>Job Purpose:</b></p><p>As a Sales Support Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Customer Interaction &amp; Support: Engage with customers via telephone to efficiently address the product as per their needs, and resolve queries about products, accounts, and bookings, aiming for first-contact resolution to ensure customer satisfaction. Manage to maintain a high customer satisfaction level consistently.</li><li>Product Knowledge &amp; Expertise: Continuously enhance your understanding of the company&rsquo;s products and services to provide accurate and helpful information to customers. Maintain high scores in product knowledge assessments to ensure expertise in all customer interactions.</li><li>Sales Upgrades: Utilize strategic sales techniques to transform inquires into opportunities for customers.</li><li>Relationship Management: Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction. Manage to sustain a high rate of repeat customers.</li><li>Collaboration &amp; Reporting: Collaborate closely with the UK team to ensure timely updates and synchronization of customer interaction data. Ensure all customer interactions are reported on time and accurately.</li></ul><p><b>Skills and Qualifications:</b></p><ul><li>O-Levels / A-Levels pass are encourage to apply</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Stellar communication skills.</li><li>Team-oriented mindset.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li><li>Positive attitude and keen attention to detail.</li></ul><p><b>Why Join Eminent4U Private Limited?</b></p><ul><li>Handsome Pay along with Commission, KPI based rewards &amp; Incentives, Annual Bonus, Anniversary Bonus, Birthday Allowance &amp; several other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm | 03:00 pm till 11:30 pm PST with alternate weekends off.</li></ul><p><b>Job Type:</b> Full-Time | Permanent</p><p><b>Experience:</b> at least couple of years experience in similar capacity</p><p><b>Salary:</b> Up to PKR 170,000 per month | Tier base model | Incentives</p><p><b>Location:</b> PECHS, Block-6, Karachi.</p><p><b>Email:</b> careers@eminent4u.com</p><p>Job Type: Full-time</p><p>Pay: Up to Rs170,000.00 per month</p><p>Work Location: In person</p>

Sales Support Specialist

Premio Travel and Tours

<p><b>Job Description:</b><br/>We are looking for a friendly and professional <b>Customer Relations Officer</b> to join our team. You will be the first point of contact for our customers, helping to build strong relationships and ensure customer satisfaction.</p><p><b>Responsibilities:</b></p><ul><li>Handle customer inquiries via phone, email, and in-person</li><li>Resolve complaints in a calm and timely manner</li><li>Maintain accurate customer records</li><li>Follow up with customers to ensure issues are resolved</li><li>Support the sales and service teams as needed</li></ul><p><b>Requirements:</b></p><ul><li>High school diploma or equivalent (degree preferred)</li><li>Previous customer service experience is a plus</li><li>Excellent communication and interpersonal skills</li><li>Problem-solving attitude and attention to detail</li><li>Proficient in MS Office and customer service software</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Customer Relations Officer

Deviser Immigration Law Firm

<p><b>About Us:</b><br/>We are looking for a professional and dedicated <b>Customer Service Representative</b> to join our team. This position requires an individual who excels in providing outstanding customer service, can handle in-person meetings with clients in office premises, and resolves issues promptly and efficiently. If you have strong communication skills and the ability to thrive in a fast-paced environment, we would love to hear from you!</p><p><b>Key Responsibilities:</b></p><ul><li>Responding to customer inquiries via phone, email, and live chat</li><li>Meeting clients in person to address and resolve issues</li><li>Providing effective solutions and troubleshooting customer problems in a timely manner</li><li>Maintaining a high level of professionalism and courtesy in all customer interactions</li><li>Collaborating with internal teams to ensure customer satisfaction and swift issue resolution</li><li>Managing and updating customer accounts and records</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience in a customer service role</li><li>Proficient in using Microsoft Outlook and other office tools</li><li>Bachelor&rsquo;s degree required</li><li>Strong verbal and written communication skills in English</li><li>Ability to meet clients in person and provide face-to-face support in office premises</li><li>Excellent problem-solving and conflict-resolution skills</li><li>Ability to work well under pressure and handle multiple tasks effectively</li><li>A professional and courteous attitude with excellent interpersonal skills</li></ul><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs80,000.00 per month</p><p>Work Location: In person</p>

Customer Service Representative

Eplanet Global

<p><b>Eplanet Global&rsquo;s</b> subsidiary <b>Khaity</b> is on the lookout for a <b>Customer Care Representative</b> to join our growing team at LO. We&rsquo;re seeking a <b>smart, confident, and compassionate individual (preferably female)</b> who can bring exceptional communication skills and a problem-solving mindset to the role.</p><p><b>Timings:</b> 10:00 AM &ndash; 7:00 PM<br/><b>Days:</b> Monday to Friday<br/><b>Location:</b> Karachi<br/><b>Type:</b> 3-Month Internship &rarr; Leading to Permanent Role (based on performance)<br/><b>Stipend:</b> PKR 30,000 (during internship)</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound customer calls</li><li>Respond to queries via WhatsApp, social media, and email</li><li>Manage backend order processing and tracking</li><li>Coordinate with internal teams to resolve complaints and queries</li><li>Follow up with missed calls over the weekends</li></ul><p><b>Requirements:</b></p><ul><li>1&ndash;2 years of experience in customer care and sales</li><li>Calm, solution-oriented, and empathetic personality</li><li>Confident and professional demeanor</li><li>Fluent in <b>English &amp; Urdu</b> (spoken and written)</li></ul><p>Job Type: Full-time</p><p>Pay: Rs30,000.00 per month</p><p>Work Location: In person</p>

Customer Care Representative (Internship)

Avery Dennison

<p></p><div><ul><div>Full-time</div></ul><div></div><div><div><div><div><h2 class="jobSectionHeader"><b>
Company Description</b></h2></div><div><div>
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.</div></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2></div><div><p><b>
ABOUT YOUR ROLE</b></p><p><b>
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.</b><br>
</p><p><b>YOUR RESPONSIBILITIES WILL INCLUDE:</b></p><ul><li><div><b>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</b></div></li><li><div><b>
To timely respond to customer enquiries and requests via all modes of communication.</b></div></li><li><div><b>
To handle customer complaints according to the Company procedures and service standard.</b></div></li><li><div><b>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</b></div></li><li><div><b>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</b></div></li><li><div><b>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</b></div></li><li><div><b>
To check the customer order information.</b></div></li><li><div><b>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</b></div></li><li><div><b>
To Coordinate with GPD for the new item setup.</b></div></li><li><div><b>
To Coordinate with finance for new customer account setup along with form and necessary documents.</b></div></li><li><div><b>
To check the data and release in the system as per customer order forms.</b></div></li><li><div><b>
To coordinate with the customers in case of data issues like non availability or incorrect.</b></div></li><li><div><b>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</b></div></li><li><div><b>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</b></div></li><li><div><b>
To share the daily dispatch details with the customers.</b></div></li><li><div><b>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</b></div></li><li><div><b>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</b></div></li><li><div><b>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Qualifications</b></h2></div><div><ul><li><div><b>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</b></div></li><li><div><b>
Active Listening and Communication skills</b></div></li><li><div><b>
Empathy and Patience</b></div></li><li><div><b>
Responsiveness</b></div></li><li><div><b>
Emotional Intelligence</b></div></li><li><div><b>
Integrity</b></div></li><li><div><b>
Analytical skills</b></div></li><li><div><b>
Grip on Google tools</b></div></li><li><div><b>
Decision Making skills</b></div></li><li><div><b>
Time Management</b></div></li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Additional Information</b></h2></div><div><div>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div></div></div></div></div></div><p></p>

Sr. Customer Service Officer

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  ABOUT YOUR ROLE
  <br/>
  <br/>
 </strong>
 <strong>
  To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
  <br/>
  <br/>
 </strong>
 <strong>
  YOUR RESPONSIBILITIES WILL INCLUDE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
  </li>
  <li>
   To timely respond to customer enquiries and requests via all modes of communication.
  </li>
  <li>
   To handle customer complaints according to the Company procedures and service standard.
  </li>
  <li>
   To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
  </li>
  <li>
   To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
  </li>
  <li>
   To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
  </li>
  <li>
   To check the customer order information.
  </li>
  <li>
   To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
  </li>
  <li>
   To Coordinate with GPD for the new item setup.
  </li>
  <li>
   To Coordinate with finance for new customer account setup along with form and necessary documents.
  </li>
  <li>
   To check the data and release in the system as per customer order forms.
  </li>
  <li>
   To coordinate with the customers in case of data issues like non availability or incorrect.
  </li>
  <li>
   To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
  </li>
  <li>
   To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
  </li>
  <li>
   To share the daily dispatch details with the customers.
  </li>
  <li>
   To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
  </li>
  <li>
   Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
  </li>
  <li>
   Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
  </li>
  <li>
   Active Listening and Communication skills
  </li>
  <li>
   Empathy and Patience
  </li>
  <li>
   Responsiveness
  </li>
  <li>
   Emotional Intelligence
  </li>
  <li>
   Integrity
  </li>
  <li>
   Analytical skills
  </li>
  <li>
   Grip on Google tools
  </li>
  <li>
   Decision Making skills
  </li>
  <li>
   Time Management
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>


Direction Schools

<p><b>Job Title:</b> Educational Sales &amp; Business Development Specialist (Hybrid, Revenue Share)</p><p><b>The Opportunity:</b></p><p>Are you an experienced professional in the educational sector with a knack for sales, training, and building relationships? We're seeking a highly motivated <i>Educational Sales &amp; Business Development Specialist</i> to drive our growth through direct client engagement and expert presentations. This is a unique hybrid role with a rewarding revenue-sharing compensation model, offering significant earning potential.</p><p><b>What You'll Do:</b></p><p><b>Identify and Engage Clients:</b> Leverage your existing network and expertise to identify, connect with, and bring on board new clients within the educational sector (e.g., schools, colleges, universities, institutes).</p><p><b>Sales &amp; Business Development:</b> Drive the entire sales cycle from customer acquisition and initial outreach to closing deals, focusing on revenue generation and client acquisition.</p><p><b>Training &amp; Presentation:</b> Act as a skilled trainer and presenter, effectively showcasing our [products/services] to potential clients and their teams, clearly articulating value propositions.</p><p><b>Relationship Management:</b> Build and maintain strong, long-lasting relationships with educational institutions and key decision-makers.</p><p><b>Market Insight</b>: Provide valuable feedback on market trends, client needs, and competitive landscape to inform our strategies.</p><p><b>Hybrid &amp; Field Work</b>: Enjoy the flexibility of working both remotely and on-site for client meetings, presentations, and team collaborations as needed.</p><p>What We're Looking For:</p><p><b>Proven Experience:</b> Minimum of 3-5 years of experience in the educational sector, ideally in roles involving sales, business development, training, or client relations.</p><p><b>Sales &amp; Marketing Acumen:</b> Strong background in sales and marketing with a clear understanding of the sales funnel and customer acquisition strategies.</p><p><b>Trainer &amp; Presenter:</b> Exceptional public speaking and presentation skills, with the ability to engage diverse audiences and simplify complex information.</p><p><b>Tech-Savvy:</b> Comfortable with modern technology, CRM systems, virtual meeting platforms, and digital tools for sales and communication.</p><p><b>Communication Excellence:</b> Outstanding verbal and written communication skills, capable of building rapport and negotiating effectively.</p><p><b>Educational Background:</b> Bachelor's degree in Education, Marketing, Business, or a related field.</p><p><b>Referral Network: </b>A demonstrable track record of referral clients within the educational sector whom you can confidently bring onboard.</p><p><b>Results-Oriented: </b>A self-starter with a strong drive to achieve sales targets and a keen focus on revenue generation.</p><p><b>Why Join Us?</b></p><p><b>Unlimited Earning Potential: </b>Highly competitive revenue-sharing structure.</p><p><b>Flexibility:</b> Enjoy a hybrid work model that balances remote work with essential in-person interactions.</p><p><b>Impactful Work:</b> Contribute directly to our growth and make a significant impact in the education industry.</p><p><b>Collaborative Environment:</b> Work with a supportive team passionate about innovation and education.</p><p><b>Ready to Make an Impact?</b></p><p>If you're a results-driven professional with a passion for education and a proven sales track record, we encourage you to apply! Submit your resume and a cover letter detailing your experience in the educational sector and your approach to client acquisition.</p><p>Job Types: Part-time, Contract</p><p>Work Location: Hybrid remote in Karachi</p>

Educational Sales & Business Development Specialist (Hybrid, Revenue Share)

Explore 912+ Customer relations specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

912 customer relations specialist jobs IN Karachi

Sales Support Specialist

Customer Relations Officer

Customer Service Representative

Customer Care Representative (Internship)

Sr. Customer Service Officer

Sr. Customer Service Officer

Educational Sales & Business Development Specialist (Hybrid, Revenue Share)