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Avery Dennison

<div>Company Description 
About Avery Dennison
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

<div>
 
 
 About Avery Dennison
 
 
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
 
 
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
 
 
 
</div>

CMA CGM

ID: 576565
 
Location: 
Karachi, PK
 
Service Delivery Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Position Summary: 
The Front Desk Documentation Officer serves as the first point of contact for customers in the Service Delivery Department. This role is responsible for managing and verifying shipping documentation, processing Delivery Orders (DO), ensuring compliance with company policies, and maintaining accurate records. The officer plays a key role in ensuring efficient and accurate service delivery to customers while safeguarding the company’s operational integrity.
 
Key Responsibilities: 
Customer Interaction & Documentation Handling: 
Serve as the initial point of contact for customers requesting Delivery Orders (DO).
 Handle all incoming documentation related to cargo delivery, ensuring accuracy and completeness.
 Cross-check the authenticity of submitted documents before processing.
 
Verification & Release of Delivery Orders: 
Conduct final checks on release authorities, Bills of Lading (B/L), and other required documents according to the department’s checklist.
 Verify document alignment with company policies and shipping requirements prior to releasing the Delivery Order.
 Revalidate Delivery Order expiry dates as needed, subject to confirmation of payment.
 
Invoice & Payment Management: 
Prepare and issue customer invoices in coordination with the finance team.
 Ensure prompt collection of payments prior to DO release.
 Check for and follow up on any DDSM (Delivery Documentation System Module) outstanding items.
 
Record Keeping & Filing: 
Maintain organized records of all received and processed documents including release authorizations, Bills of Lading, Letters of Indemnity, and related shipping documents.
 Ensure timely filing and retrieval of records for audit and compliance purposes.
 
Qualifications and Requirements: 
Diploma or Bachelor’s degree in Business Administration, Shipping Management, Logistics, or a related field.
 Minimum 1–3 years of experience in shipping documentation, logistics, or customer service (preferably within a shipping line or freight forwarding environment).
 Strong attention to detail and ability to handle documentation accurately.
 Good communication and interpersonal skills to manage customer interactions effectively.
 Proficient in Microsoft Office and familiar with shipping documentation systems.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies: 
Customer Service Orientation
 Documentation Accuracy and Compliance
 Time Management and Organizational Skills
 Integrity and Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Service Delivery Professional Pakistan

CG Global Pvt. Ltd.

LOKAL Rooms is looking to hire Customer Service Agents to manage incoming and outgoing calls, respond to guest questions and concerns, and help create a seamless and satisfying experience. Familiarity with CRM platforms, case handling, and activity monitoring will be essential in your day-to-day tasks.Key Responsibilities:<ul><li>Manage both inbound and outbound calls, supporting guests/clients with reservations, information requests, and resolving concerns.</li><li>Provide high-quality service with courtesy, professionalism, and a welcoming approach.</li><li>Accurately document all guest interactions and relevant information in a timely manner.</li><li>Resolve customer issues efficiently and refer more complex matters to the relevant department when necessary.</li><li>Stay informed about company offerings, updates, and guidelines to ensure accurate communication with guests.</li></ul>Required Skills &amp; Qualifications:<ul><li>Excellent spoken and written communication abilities.</li><li>Prior experience in customer support or a call center environment is preferred.</li><li>Capability to manage a large volume of calls without compromising service standards.</li><li>Enthusiastic, solution-oriented mindset with strong analytical and troubleshooting skills.</li></ul>Work Location: On-site position in Clifton, Block 9.Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Please mention current salary.</li><li>Please mention expected salary.</li><li>Are you comfortable commuting for work to Clifton Block 9?</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Service Agent

Raaziq International PVT LTD

Job Responsibilities &amp; Skills:<ul><li>Responsible for building strong relationships existing and prospected with Clients through calls &amp; in-person meetings.</li><li>Responsible for Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responsible for Liaison with stakeholders (agents &amp; customers).</li><li>Also, Providing shipment status from web to shipper.</li><li>Competence in Knowing our services inside and out so that you can answer questions.</li><li>Responsible for Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Responsible for Providing feedback on the efficiency of the customer service process.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul>Qualification: Bachelor's in Supply chain/ Marketing. Experience: Minimum 1 Year. Location: Beaumont Plaza, Civil lines headquarters Karachi.Email: muhammad.salman@raaziq.comJob Type: Full-timeAbility to commute/relocate:<ul><li>Karachi Gpo: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Services Officer (Freight Forwarding)

Halan Microfinance Bank

<div>
 
 
 Call Center Officer
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a customer-focused Call Center Officer to handle inbound and outbound calls, resolve customer queries, and provide accurate information about the Bank&rsquo;s products and services while ensuring high service standards and compliance with policies.
 
 
 
 
 
 
 Eligibility Criteria:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (minimum)
 </li>
 <li>
 1&ndash;3 years of call center or customer service experience (banking/financial services preferred)
 </li>
 <li>
 Fresh candidates with strong communication skills may also apply
 </li>
 </ul>
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle inbound and outbound customer calls in a professional manner
 </li>
 <li>
 Respond to customer inquiries related to accounts, cards, digital channels, and banking services
 </li>
 <li>
 Resolve complaints and escalate complex issues to relevant departments
 </li>
 <li>
 Provide accurate information on products, charges, and processes
 </li>
 <li>
 Record customer interactions in the system and maintain proper documentation
 </li>
 <li>
 Meet service quality standards and turnaround time (TAT) requirements
 </li>
 <li>
 Follow regulatory guidelines, data confidentiality, and call handling procedures
 </li>
 <li>
 Support cross-selling of bank products where appropriate
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Customer handling and problem-solving ability
 </li>
 <li>
 Basic computer and MS Office proficiency
 </li>
 <li>
 Ability to work in shifts
 </li>
 </ul>
</div>

Call Center Officer

Human Capital HR Solutions

Officer OperationsLocation: Karachi Industry: Ports / Logistics &ndash; Customer Care Qualification: Minimum 14 years of education (any discipline) Experience: Fresh to 1 yearHuman Capital HR Solutions is hiring on behalf of a reputed client in the Ports &amp; Logistics sector.We are looking for a proactive and detail-oriented Officer Operations to manage import/export documentation, billing processes, and customer coordination while supporting senior documentation staff.Key Requirements&middot; Basic reading &amp; writing skills in Urdu &amp; English&middot; Ability to handle import/export documentation &amp; billing as per SOPs&middot; Willingness to work in shifts (including nights, weekends &amp; public holidays)&middot; Physically &amp; mentally fit as per QHSE standards&middot; Computer literate with strong coordination skills&middot; Customer-focused mindset with professionalism &amp; integrityKey Responsibilities&middot; Receive, verify, process, and enter documents into the system&middot; Issue proforma invoices and gate passes&middot; Process special service requests&middot; Coordinate with Helpdesk &amp; senior officers for smooth operations&middot; Ensure compliance with SOPs, legal &amp; company requirements&middot; Maintain confidentiality and professional conduct&middot; Support training and mentoring of junior staffHow to ApplySend your updated resume to: careers1.hc@gmail.com careers@humancapitalintl.comSubject Line: Officer Operations &ndash; KarachiFollow our social accounts for the latest job opportunities:&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/Job Type: Full-timeWork Location: In person

Officer Operations

Explore 748+ Customer service officer in Karachi this March. Find roles across top companies and apply now to boost your career.

748 customer service officer jobs In Karachi

Senior Customer Service Officer

Senior Customer Service Officer

Service Delivery Professional Pakistan

Customer Service Agent

Customer Services Officer (Freight Forwarding)

Call Center Officer

Officer Operations