customer service officer

UNIVERSAL LOGISTICS SERVICES (PRIVATE) LIMITED

We&rsquo;re Hiring: Customer Service Officer &ndash; KarachiAre you passionate about delivering exceptional customer experiences and want to grow in the logistics industry?Join UPS Pakistan and become part of a global leader known for world-class service and innovationWhat We&rsquo;re Looking For<ul><li>1&ndash;2 years of experience in customer service (logistics/courier experience is a plus)</li><li>Bachelor&rsquo;s degree is must</li><li>Strong communication skills &ndash; calls, emails &amp; customer handling</li><li>A proactive mindset with strong teamwork abilities</li></ul>Your Key Responsibilities:<ul><li>Handle customer queries related to import/export &amp; shipment tracking</li><li>Ensure quick and effective resolution of issues &amp; complaints</li><li>Identify opportunities and generate leads for sales</li><li>Create airway bills and coordinate with operations teams</li></ul>Perks &amp; Benefits:<ul><li>Fuel</li><li>Medical Insurance</li><li>Performance-Based Incentives</li></ul>Location: KarachiApply Now: upspakistanhr@ups.comTake the next step in your career with UPS &ndash; where growth meets opportunity!Pay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Customer Service Officer

Avery Dennison

<div>Company Description 
About Avery Dennison 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com. 
Job Description 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 

Qualifications 
The Customer Services Officer will have experience as a customer relations professional, working across business and geographical boundaries for a publicly traded company. Background/experience in customer relations is a plus. He/she must be able to meet the following criteria:<ul><li>
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 

Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Senior Customer Service Officer

Human Capital HR Solutions

Customer Officer &ndash; Import &amp; Export Documentation / Customer CareLocation: Port Qasim, Karachi Industry : Maritime and logistics (A Joint Venture between Dubai and Pakistan) Employment Type: Full-TimeQualification: Minimum BachelorsHuman capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.Key Responsibilities:<ul><li>Handle customer queries and provide timely and professional responses</li><li>Coordinate with clients regarding import and export documentation</li><li>Ensure accurate preparation and processing of required documents</li><li>Maintain clear and consistent communication with internal teams and customers</li><li>Provide excellent customer service and resolve issues efficiently</li><li>Keep records of customer interactions and documentation</li></ul>Requirements:<ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with a professional attitude</li><li>Basic understanding of documentation processes (training can be provided)</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Proficient in MS Office (Word, Excel, Outlook)</li><li>1 to 2 years of experience in customer service or similar role</li></ul>What We Offer:<ul><li>Opportunity to work in an international business environment</li><li>Exposure to import and export documentation processes</li><li>Professional growth and learning opportunities</li><li>Competitive salary package</li></ul>How to Apply:<ul><li>Send your CV to: careers1.hc@gmail.com</li><li>CC: careers@humancapitalintl.com</li><li>Subject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;</li><li>Follow our social accounts for the latest job opportunities:</li><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Customer Care Officer – Import & Export Documentation

Hyundai South

Hyundai South is seeking a dynamic Customer Relations Officer (CRO) to join our After-Sales team. As a CRO, you will be the face of our dealership, ensuring a high level of customer satisfaction through efficient handling of customer inquiries, complaints, and after-sales support. You will play a crucial role in maintaining long-term relationships with our valued customers. 1-3 years of experience in the automotive industry is a must.Job Type: Full-timeExperience:<ul><li>Dealership CRO: 1 year (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Relations Officer

The Content House

<ul><li>Respond to customer inquiries and complaints professionally via Whatsapp.</li><li>Maintain a high level of product/service knowledge to provide accurate information.</li><li>Log and track customer interactions in the CRM system.</li><li>Resolve issues efficiently or escalate complex cases to the relevant department.</li><li>Follow up with customers to ensure complete satisfaction.</li><li>Assist with basic administrative tasks such as data entry and filing.</li><li>Work collaboratively with the sales and operations teams to improve customer experience.</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Officer (Female)

Mashreq

<div>
 To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs
 
 &middot; To be the contact point for all internal staff with the core responsibility of resolving customer complaints, which are logged through all touch points - branches, MOL, emails, mails, phone banking and various channels
 
 &middot; Resolve/escalate all customer complaints assigned within agreed TAT
 
 &middot; Ensure 100% of the complaints are logged and updated on CRM before, during and after resolution.
 
 &middot; Maintain a strong follow-up with other units in order to ensure complete, proactive and accurate resolution of customer complaints.
 
 &middot; Identify systemic issues or problems and raise concerns that are identified as part of root cause analysis
 
 &middot; Maintain and track Technology issues and mass incidents reported
 
 &middot; Contribute towards process and quality improvement within the bank by highlighting recurring issues and investigating root causes. Provide constructive feedback on service quality aspects through first hand observations.
 
 &middot; Work to exceed the service standards and indicators and be individually responsible for prompt reporting of the same on an ongoing basis.
 
 &middot; Participate in identifying opportunities, analyzing the root cause of problems and resolve them permanently in coordination with the process/product owners and review/ measure improvement in process/product
 
 &middot; Contribute towards team building and create positive energy to boost team&rsquo;s productivity
</div>

Service Associate, CCU.MGN Pak - CXC - Customer Care Unit.Client Experience and Conduct Group-PAKCOE

Central Chemicals

Job Type: Full-time We are seeking a highly motivated and experienced Import Officer &amp; Sales Coordinator (Female) to join our team. As an Import Officer &amp; Sales Coordinator, you will be responsible for coordinating with international suppliers, handling customs clearance, and ensuring smooth import operations, as well as coordinating sales activities and providing excellent customer service. *Requirements:* - O-Level or equivalent qualification - Minimum 2 years of experience in import operations and sales coordination - Excellent English speaking and writing skills - Experience in dealing with international customers and suppliers - Strong communication and negotiation skills - Ability to work independently and as part of a team *Responsibilities:* - Coordinate with international suppliers and customers - Handle customs clearance and documentation - Ensure compliance with import regulations - Coordinate sales activities and provide excellent customer service - Assist in resolving import-related issues *What We Offer:* - Competitive salary and benefits package - Opportunities for career growth and development - Dynamic and supportive work environment If you are a motivated and experienced professional looking for a challenging role, please send your CV to centralchemicalspakistan@gmail.com. Note: Only shortlisted candidates will be contacted.Job Type: Full-timePay: Rs65,000.00 - Rs80,000.00 per monthWork Location: In person

Import Officer & Sales Coordinator (Female)

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