customer service representative Jobs in Karachi

customer service representative

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customer support executive Jobs in Karachi

customer support executive

customer support representative Jobs in Karachi

customer support representative

front desk officer

customer service officer

vijay kumar

Position: Customer Service Officer (CSO) &ndash; Installation Location: Karachi Experience: 1&ndash;2 Years Salary :50000 + incentives 30000Job Summary: Responsible for managing installation requests, coordinating with customers and field technicians, and ensuring installations are completed within the defined turnaround time while maintaining customer satisfaction and proper documentation.Key Responsibilities:<ul><li>Receive and log installation requests as per company policy.</li><li>Schedule installations with customers and confirm site readiness.</li><li>Assign installation jobs to technicians and share complete job details.</li><li>Coordinate with stores for installation material issuance and tracking.</li><li>Inform customers about additional material costs as per approved rates.</li><li>Monitor daily installation status, pending cases, and completion rate.</li><li>Conduct post-installation confirmation calls to ensure customer satisfaction.</li><li>Maintain proper documentation and comply with installation SOPs.</li><li>Escalate urgent or critical cases to management.</li></ul>Requirements:<ul><li>Intermediate / Graduate with 1&ndash;2 years of experience in customer service or operations coordination.</li><li>Basic knowledge of MS Office and CRM systems.</li><li>Good communication, coordination, and follow-up skill</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: Up to Rs50,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>customer service : 1 year (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Customer Service Officer (CSO)

Human Capital HR Solutions

Customer Officer &ndash; Import &amp; Export Documentation / Customer CareLocation: Port Qasim, Karachi Industry : Maritime and logistics (A Joint Venture between Dubai and Pakistan) Employment Type: Full-TimeQualification: Minimum BachelorsHuman capital HR Solutions, is looking for a Customer Officer to support its operations at Port Qasim. This role is ideal for individuals with strong communication skills who can effectively handle customer interactions and documentation related to import and export processes.Key Responsibilities:<ul><li>Handle customer queries and provide timely and professional responses</li><li>Coordinate with clients regarding import and export documentation</li><li>Ensure accurate preparation and processing of required documents</li><li>Maintain clear and consistent communication with internal teams and customers</li><li>Provide excellent customer service and resolve issues efficiently</li><li>Keep records of customer interactions and documentation</li></ul>Requirements:<ul><li>Strong verbal and written communication skills</li><li>Customer-focused mindset with a professional attitude</li><li>Basic understanding of documentation processes (training can be provided)</li><li>Ability to manage multiple tasks and meet deadlines</li><li>Proficient in MS Office (Word, Excel, Outlook)</li><li>1 to 2 years of experience in customer service or similar role</li></ul>What We Offer:<ul><li>Opportunity to work in an international business environment</li><li>Exposure to import and export documentation processes</li><li>Professional growth and learning opportunities</li><li>Competitive salary package</li></ul>How to Apply:<ul><li>Send your CV to: careers1.hc@gmail.com</li><li>CC: careers@humancapitalintl.com</li><li>Subject Line: &ldquo;Customer Officer &ndash; Import &amp; Export Documentation / Customer Care&rdquo;</li><li>Follow our social accounts for the latest job opportunities:</li><li>Instagram: https://www.instagram.com/humancapitalhrsolutions/</li><li>LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/</li><li>Facebook: https://www.facebook.com/humancapitalhrsolution/</li></ul>Job Type: Full-timeWork Location: In person

Customer Care Officer – Import & Export Documentation

THE EDUCATORS K.A.E.C.H.S Campus

THE EDUCATORS K.A.E.C.H.S Campus is looking for a FRONT DESK OFFICER for its K.A.E.C.H.S PRE-CAMPUS.We strongly encourage applications from candidates residing in or near [K.A.E.C.H.S., Mehmoodabad, Manzoor Colony, or PECHS block 6] (please specify your current residing area in your application) to ensure a convenient commute.This is a dynamic and crucial role that requires excellent communication and customer service skills. As a Front Desk Officer, you will play a vital role in creating a positive and welcoming environment for everyone who interacts with our school.REQUIREMENTS:Bachelor's / IntermediateConfident and interactive personality.Organized personality.Freshers or Experienced candidates, both are encouraged to apply.Submit your cv at 03100000082Note: Only shortlisted candidates will be called for interviewsJob Type: Full-timePay: Rs20,000.00 - Rs25,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

FEMALE FRONT DESK OFFICER - K.A.E.C.H.S. CAMPUS

CMA CGM

ID: 578931
 
Location: 
Karachi, PK
 
Customer Service Professional Pakistan
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role Overview
 
The Customer Service Professional plays a key role in delivering exceptional customer experience by efficiently managing customer inquiries, requests, and concerns. This role requires clear communication of any service limitations, including costs, delays, or operational constraints, while building and maintaining strong client relationships.
 
Key Responsibilities
 
1. Customer Support & Guidance
 
Provide prompt and effective customer support through phone, email, and live chat.
 
Handle inquiries, concerns, and complaints in a professional and courteous manner.
 
Keep customers informed about the status and resolution of their requests.
 
Support booking teams, VIP/special desks, and stakeholders with guidance on processes, disputes, and customer profiles where applicable.
 
2. Product & Service Knowledge
 
Develop and maintain in-depth knowledge of company products and services.
 
Educate customers on product features, usage, and benefits.
 
Stay updated on new offerings, changes, and service updates.
 
Identify opportunities to promote relevant products and services during interactions.
 
3. Documentation & Reporting
 
Maintain accurate records of customer interactions, feedback, and resolutions.
 
Prepare regular reports (daily, weekly, monthly) and dashboards.
 
Update customer profiles and manage booking amendments as per company guidelines.
 
Monitor invoices, cancellations, and booking changes in compliance with corporate policies.
 
4. Customer Feedback & Insights
 
Collect and analyze customer feedback to identify improvement opportunities.
 
Share actionable insights with management to enhance service quality and customer satisfaction.
 
5. Cross-Functional Collaboration
 
Work closely with Sales, Marketing, Finance, Operations, and Product teams to resolve issues and improve service delivery.
 
6. Problem Resolution
 
Investigate and resolve customer complaints efficiently and effectively.
 
Collaborate with internal teams to implement solutions and ensure customer satisfaction.
 
7. Policy Compliance
 
Ensure adherence to company policies, procedures, and service standards.
 
Educate customers on relevant policies when required.
 
8. Continuous Improvement
 
Contribute to improving customer service processes and operational efficiency.
 
Proactively suggest and implement enhancements where applicable.
 
9. Brand Representation
 
Represent the company in a professional and positive manner.
 
Maintain a customer-centric approach in all interactions.
 
Qualifications & Profile
 
Bachelor’s degree required (Postgraduate qualification preferred).
 Prior experience in the shipping industry is an advantage.
 Strong communication and interpersonal skills (written and verbal English).
 Good understanding of shipping terminology, booking, invoicing, and customer service processes.
 Proactive mindset with strong problem-solving abilities.
 Proficiency in MS Office tools, especially Excel and PowerPoint.
 Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.
 
Core Competencies
 
Customer Service Orientation
 Attention to Detail & Documentation Accuracy
 Time Management & Organizational Skills
 Integrity & Confidentiality
 Team Collaboration
 
Come along on CMA CGM’s adventure !

Customer Service Professional Pakistan

Zue Pvt Ltd

Job Title: On-Screen Customer Service Representative Location: Main Shahra-e-Faisal, Karachi Shift Timings: 06:00 PM to 03:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:ZUE is looking for an On-Screen Customer Service Representative who will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.Key Responsibilities:1. Inbound Customer Support:&middot; Handle incoming customer calls with professionalism and empathy.&middot; Listen to customer inquiries, concerns, and complaints attentively.&middot; Provide accurate information and assistance to resolve customer issues.&middot; Escalate complex or unresolved matters to appropriate teams or supervisors.&middot; Maintain a high level of customer satisfaction through effective communication and problem-solving.2. On-Screen Support:&middot; Utilize computer systems and software to access customer accounts and relevant information.&middot; Assist customers with online transactions, account management, and technical issues.&middot; Troubleshoot and guide customers through web-based applications and services.&middot; Educate customers on using self-service tools and resources effectively.3. Data Entry and Documentation:&middot; Accurately record customer interactions, issues, and resolutions in the CRM system.&middot; Maintain detailed and organized customer records for future reference.&middot; Generate reports on customer service metrics and performance as required.4. Product Knowledge:&middot; Stay up-to-date with the company's products, services, and policies.&middot; Continuously expand your knowledge to better assist customers with their inquiries.5. Team Collaboration:&middot; Collaborate with colleagues, supervisors, and other departments to resolve customer issues.&middot; Share insights and feedback to improve processes and enhance customer satisfaction.Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li><li>If selected? Would you be able to join immediately? </li><li>Are you comfortable working onsite from 06:00 PM to 03:00 AM PST (Night Shift)? </li><li>Residential Area in Karachi? </li></ul>Work Location: In person

On-Screen Customer Service Representative (OCSR)

Job Title: Billing Officer &ndash; Customs Clearing &amp; Freight Forwarding Location: Karachi, Pakistan Department: Accounts &amp; Finance Industry: Customs Clearing &amp; Forwarding / Freight ForwardingJob Summary We are looking for an experienced Billing Officer with strong knowledge of customs clearing and freight forwarding billing procedures. The ideal candidate should be able to prepare accurate invoices, verify supporting documents, and coordinate with operations teams to ensure proper recovery of expenses and charges.Key Responsibilities<ul><li>Prepare and issue customer invoices for customs clearance, freight forwarding, transportation, and port-related services</li><li>Ensure accurate recovery of government duties, port charges, vendor expenses, and service fees</li><li>Verify supporting documents including GD copies, delivery orders, terminal receipts, and vendor invoices</li><li>Maintain organized billing records for audit and compliance purposes</li><li>Coordinate with operations and clearing teams for cost allocation and shipment details</li><li>Reconcile customer accounts and resolve billing discrepancies</li><li>Ensure compliance with customs regulations and company billing procedures</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Commerce, Accounting, or Finance</li><li>Minimum 3&ndash;5 years of experience in billing within customs clearing / freight forwarding industry</li><li>Strong understanding of customs billing structure and port charges</li><li>Good knowledge of GD documentation and clearing processes</li><li>Assist in monitoring receivables and follow up on outstanding invoices</li><li>Generate billing and revenue reports for management review</li><li>Proficiency in MS Excel and accounting software</li></ul>Age Preference: 28 &ndash; 40 yearsWhat We Offer<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Opportunity to work in a growing customs clearing organization</li></ul>How to Apply<ul><li>Interested candidates may send their updated CV to: careers1.hc@gmail.com</li></ul>Please mention &ldquo;Billing Officer &ndash; Karachi&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

Billing Officer – Customs Clearing & Freight Forwarding

Auspak International- Karachi

Company DescriptionAspire Educational Consulting provides career and guidance counselling services to students pursuing higher education in the UK, Canada, USA, and Malaysia.Role DescriptionThis is a full-time, on-site role for a Front Desk Officer, located in Karachi Clifton. The Front Desk Officer will be responsible for managing reception duties, offering excellent customer service to clients, and handling day-to-day office administration tasks. This position also involves managing office equipment and resolving general inquiries from visitors and staff to ensure smooth office operations.Qualifications<ul><li>Strong interpersonal skills with the ability to communicate effectively and professionally with clients and staff</li><li>Experience in managing receptionist duties, including handling phone calls, greeting visitors, and managing appointments</li><li>Demonstrated ability to provide excellent customer service and address client inquiries with professionalism</li><li>Familiarity with office equipment and tools, such as printers, scanners, and telephone systems</li><li>Proficiency in office administration tasks, including organizing files, maintaining schedules, and supporting administrative operations</li><li>Proficient in MS Office Suite (Word, Excel) and basic email software</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>The position is on-site Karachi-based and office is in DHA Badar.</li><li>Minimum experience required is of 3 years for the position.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Front Desk Officer

Explore 592+ Customer service officer in Karachi this April. Find roles across top companies and apply now to boost your career.