accounts officer

billing executive

business development officer Jobs in Karachi

business development officer

office boy

chat support specialist (e-commerce) Jobs in Karachi

chat support specialist (e-commerce)

customer service officer

Mashreq

<div>
 Job Purpose To delight internal and external customers over the phone ( inbound &amp; outbound -call back)
 
 - Interact with customers over the phone, chat , email to understand their banking needs.
 
 - Provide excellent customer service to achieve customer loyalty.
 
 - Resolve problems over the live chat, email or telephone.
 
 - Convert sales opportunities in order to meet financial targets.
 
 - Clarify and explain procedures and products over the telephone.
 
 - Capture and report customer feedback towards continual product development.
 
 
 Key Result Areas Achieve the required KPI set in term of
 
 Adherence
 
 CRD
 
 AHT
 
 Quality score
 
 post call suveuy
 
 NPS
 
 Key Result Areas (Continued)- Operates in a Call Centre environment where the interface with customers is over the telephone.
 
 - Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
 
 - Mostly related to explaining procedures or providing information regarding retail banking products.
 
 - Also involves root cause analysis and reversals of charges and fees when necessary.
 
 Knowledge, Skills and Experience Knowledge, Skills and Experience (Continued)- University Graduate (preferably with some finance / banking or maths component).
 
 - 1 &ndash; 3 years experience
 
 - Very customer focused
 
 - Computer literate
 
 - Excellent communication skills
 
 - Strong listening skills.
</div>

Customer Service Officer.MGN Pak - CXC - Direct Banking Centre.Client Experience and Conduct Group-PAKCOE

K - Fashion Ecommerce

Job Summary:We are looking for a proactive and customer-focused After Sales Support &amp; Service officer to join our team. In this role, you will be the first point of contact for customers after a sale is made, ensuring timely resolution of complaints, coordination of service calls, and maintaining long-term customer satisfaction.Key Responsibilities:<ul><li>Handle customer inquiries, complaints, and service requests via phone, email, or in person.</li><li>Coordinate with technical teams or service providers to ensure prompt resolution.</li><li>Maintain accurate records of all after-sales service requests and actions taken.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Provide feedback to the sales, quality, and production teams on recurring issues.</li><li>Assist in warranty claims and documentation processing.</li><li>Maintain a professional and empathetic tone in all interactions.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree or relevant diploma.</li><li>1&ndash;3 years of experience in customer service or after-sales support (preferred).</li><li>Strong communication and interpersonal skills.</li><li>Problem-solving mindset and ability to handle pressure.</li><li>Familiarity with CRM systems or service request management tools is a plus.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to DHA Karachi?</li><li>Expected Salary &amp; Joining time?</li></ul>Experience:<ul><li>After Sales Service: 2 years (Required)</li><li>Sanitary &amp; Fittings: 1 year (Required)</li></ul>Work Location: In person

After Sales Service Officer

NASA Chemicals Pvt Ltd

Job SummaryWe are seeking a proactive and detail-oriented Assistant Accounts Receivable cum Customer Feedback Officer to join our Finance team. The ideal candidate will be responsible for managing accounts receivable activities, ensuring timely collections, maintaining accurate customer account records, and conducting customer feedback follow-ups to support service excellence and customer satisfaction.Key ResponsibilitiesAccounts Receivable<ul><li>Process accounts receivable transactions accurately and in a timely manner.</li><li>Monitor customer outstanding balances and follow up for timely collections.</li><li>Reconcile customer invoices, receipts, and account statements.</li><li>Maintain and update customer ledger records.</li><li>Prepare aging reports and assist in collection management.</li><li>Investigate and resolve billing discrepancies and payment-related issues.</li><li>Support monthly, quarterly, and annual closing activities.</li><li>Coordinate with Sales and Distribution teams regarding customer account matters.</li></ul>Customer Feedback &amp; Coordination<ul><li>Conduct customer feedback calls and surveys to assess service quality and customer satisfaction.</li><li>Record and maintain customer feedback data and reports.</li><li>Escalate customer concerns and complaints to relevant departments for resolution.</li><li>Follow up on customer issues to ensure timely closure and satisfaction.</li><li>Prepare periodic customer feedback and service performance reports for management.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor's degree in Accounting, Finance, Business Administration, or a related field.</li><li>Minimum 2 years of experience in Accounts Receivable, Customer Services, or a related role.</li><li>Experience working with ERP systems and accounting software.</li><li>Strong understanding of receivables management and account reconciliation.</li></ul>Skills &amp; Competencies<ul><li>Strong communication and interpersonal skills.</li><li>Excellent follow-up and customer handling abilities.</li><li>Proficiency in Microsoft Excel and MS Office applications.</li><li>Strong analytical, organizational, and time-management skills.</li><li>High attention to detail and accuracy.</li><li>Ability to manage confidential information professionally.</li><li>Ability to work independently as well as collaboratively within a team environment.</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li><li>Career development within a growing organization.</li></ul>Work Location: In person

Accounts Receivable Officer

Human Capital HR Solutions

Front Desk OfficerLocation: KarachiJob RoleThe Front Desk Officer will be responsible for managing front desk operations, handling visitors and calls professionally, and ensuring a positive and professional image of the organization.Qualification: Intermediate or aboveExperience: 1&ndash;3 years (preferably in a corporate environment)Human Capital HR Solutions (HC) is hiring a professional and well-presented Front Desk Officer for one of its prestigious clients to ensure smooth front desk operations and deliver a high standard of customer service experience.This role is ideal for someone who is passionate about customer service and creating a positive first impression for guests, callers, and management.Key Skills RequiredStrong communication and interpersonal skillsFluent conversational EnglishExcellent customer service mindsetMS Office proficiencyUnderstanding of front desk and basic facilities managementProfessional telephone etiquetteHow to ApplySend your CV to: careers1.hc@gmail.comCC: careers@humancapitalintl.comSubject Line: Front Desk OfficerFollow our social accounts for the latest job opportunities:&middot; LinkedIn: https://www.linkedin.com/company/human-capital-hr-solution/&middot; Instagram: https://www.instagram.com/humancapitalhrsolutions/&middot; Facebook: https://www.facebook.com/humancapitalhrsolution/Work Location: In personWork Location: In person

Front Desk Officer - Karachi

Job Title: Billing Officer &ndash; Customs Clearing &amp; Freight ForwardingLocation: Karachi, PakistanDepartment: Accounts &amp; FinanceIndustry: Customs Clearing &amp; Forwarding / Freight ForwardingJob SummaryWe are looking for an experienced Billing Officer with strong knowledge of customs clearing and freight forwarding billing procedures. The ideal candidate should be able to prepare accurate invoices, verify supporting documents, and coordinate with operations teams to ensure proper recovery of expenses and charges.Key ResponsibilitiesPrepare and issue customer invoices for customs clearance, freight forwarding, transportation, and port-related servicesEnsure accurate recovery of government duties, port charges, vendor expenses, and service feesVerify supporting documents including GD copies, delivery orders, terminal receipts, and vendor invoicesMaintain organized billing records for audit and compliance purposesCoordinate with operations and clearing teams for cost allocation and shipment detailsReconcile customer accounts and resolve billing discrepanciesEnsure compliance with customs regulations and company billing proceduresRequirementsBachelor&rsquo;s degree in Commerce, Accounting, or FinanceMinimum 3&ndash;5 years of experience in billing within customs clearing / freight forwarding industryStrong understanding of customs billing structure and port chargesGood knowledge of GD documentation and clearing processesAssist in monitoring receivables and follow up on outstanding invoicesGenerate billing and revenue reports for management reviewProficiency in MS Excel and accounting softwareAge Preference: 28 &ndash; 40 yearsWhat We OfferCompetitive salary packageProfessional working environmentOpportunity to work in a growing customs clearing organizationHow to ApplyInterested candidates may send their updated CV to: careers1.hc@gmail.comPlease mention &ldquo;Billing Officer &ndash; Karachi&rdquo; in the subject line.Work Location: In person

Billing Officer – Customs Clearing & Freight Forwarding

Mutual Security Systems (Pvt.) Ltd

Company ProfileMutual Security System (Formerly ADT) is a leading security services provider serving banks, corporate organizations, and residential clients across Pakistan.PositionJunior Recovery Officers (Female)Key Responsibilities<ul><li>Handle customer queries related to billing and payments.</li><li>Ensure a smooth recovery cycle by collecting outstanding payments within the due timeline.</li><li>Conduct follow-up communications through calls, emails, and WhatsApp to recover payments.</li><li>Monitor unpaid accounts and prepare weekly/monthly recovery reports for the Recovery In-Charge.</li></ul>Working HoursMonday to Friday: 9:00 AM &ndash; 5:30 PMSaturday: 9:00 AM &ndash; 2:00 PMWhat We Offer<ul><li>Market-competitive salary package.</li><li>Professional and growth-oriented work environment.</li><li>Learning and career development opportunities.</li></ul>Eligibility CriteriaAge Limit: Up to 25 yearsExperienceMinimum 6 months to 1 year of relevant experience in:<ul><li>Client Relationship Management</li><li>Customer Care</li><li>Operations (preferred)</li></ul>Education<ul><li>Minimum Intermediate qualification.</li><li>Bachelor's degree holders will be preferred.</li></ul>Interested candidates meeting the above criteria are encouraged to apply.Pay: Rs30,000.00 - Rs35,000.00 per monthWork Location: In person

Junior Recovery Officer (Female)

Transformation Wellness Clinic

Transformation International Society is looking for a professional and organized Front Desk Officer to join our wellness clinic.Requirements:<ul><li>Graduate (Bachelor&rsquo;s degree preferred)</li><li>Excellent communication and interpersonal skills(fluent spoken and written English)</li><li>Proficient in MS Office and general computer applications</li><li>Experience using EMR (Electronic Medical Records) software</li><li>Ability to manage appointments, patient records, and front desk operations</li><li>Professional appearance and customer service orientation</li><li>Females Only</li><li>Preferably 2 &ndash; 3 years in a similar role</li></ul>Responsibilities:<ul><li>Welcome and assist patients</li><li>Schedule and manage appointments</li><li>Maintain patient records in EMR software</li><li>Manage OPD patient registrations and appointments</li><li>Handle calls, inquiries, and administrative tasks</li><li>Coordinate with doctors and clinic staff</li></ul>Apply at: transformationcareer@gmail.comLOCATION:Gulshan e Iqbal (Karachi)Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Front Desk Officer

Explore 268+ Customer service officer in Karachi this June. Find roles across top companies and apply now to boost your career.