accounts officer

procurement officer

call center agent

customer support executive Jobs in Karachi

customer support executive

account officer

customer service officer

NEWYORK CAPITAL FUNDS

<ul><li>Position Overview:</li></ul>We are looking for CSR &amp; MARKETING OFFICER to join our team. Your primary responsibility will be to contact potential customers, explain our investment plans, and convince them to explore and invest with us.Key Responsibilities:<ul><li>Call potential clients using a provided database or leads</li><li>Explain the company&rsquo;s investment products and services</li><li>Build trust and educate customers on financial growth opportunities</li><li>Answer queries and resolve doubts in a clear, confident manner</li><li>Follow up with interested leads to close sales</li><li>Maintain records of calls and client interactions</li><li>Meet or exceed weekly and monthly conversion targets</li></ul>Requirements:<ul><li>Excellent communication and convincing skills .</li><li>Prior experience in telecalling, sales, or financial products is a plus</li><li>Basic knowledge of financial and investment concepts preferred</li><li>Goal-oriented and self-motivated attitude</li><li>Freshers with good communication skills are also welcome</li></ul>What We Offer:<ul><li>Fixed salary + performance-based incentives</li><li>Full training and support from experienced mentors</li><li>Career growth opportunities in the financial sector</li><li>Friendly and professional work environment</li></ul>How to Apply :Send your resume to our phone whatsapp number : 03305505502 ,, 03317909775OFFICE LOCATION : OFFICE NO (201), SECOND FLOOR PLOT NO 23/D - OPPOSITE IBEX TOWER 2 , SHEHBAAZ COMMERCIAL LANE NO-04 - DHA PHASE 06 ( KHI )Job Type: Full-timePay: Rs40,000.00 - Rs85,000.00 per monthWork Location: In person

CUSTOMER SERVICE & MARKETING OFFICER ( MALE & FEMALE)

Premio Travel and Tours

Job Description:We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.Key Responsibilities:<ul><li>Respond to customer inquiries via email, phone, or chat in a timely and professional manner</li><li>Resolve product or service issues and escalate when necessary</li><li>Maintain accurate records of customer interactions</li><li>Provide feedback to improve customer experience</li><li>Work closely with other departments to ensure customer satisfaction</li></ul>Requirements:<ul><li>Strong communication and problem-solving skills</li><li>Previous experience in a customer support or similar role is a plus</li><li>Basic computer skills and ability to learn new software quickly</li><li>Patience, empathy, and a customer-first attitude</li><li>Ability to work independently and as part of a team</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Support Officer

Job Description:We are looking for a friendly, solution-oriented Customer Experience Officer to join our team. In this role, you will be the first point of contact for our customers, helping to ensure they have a smooth and satisfying experience with our products/services.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a timely and professional manner</li><li>Resolve complaints and issues effectively, ensuring customer satisfaction</li><li>Collect and analyze customer feedback to help improve our service</li><li>Work closely with internal teams to ensure a seamless customer journey</li><li>Maintain accurate records of interactions and follow-ups</li></ul>Requirements:<ul><li>Strong communication and problem-solving skills</li><li>Prior experience in customer service or a similar role preferred</li><li>Ability to work independently and in a team</li><li>Familiarity with CRM systems is a plus</li><li>Positive attitude and a passion for helping people</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs45,000.00 per monthWork Location: In person

Customer Experience Officer

Mashreq

<div>
 
 Job Purpose
 
 
 
 
 
 
 As a Customer Care officer at Mashreq Pakistan, your primary responsibility is to oversee the efficient handling and resolution of customer complaints in compliance with regulatory standards and organizational policies. You will be engaging in investigating, addressing, and resolving customer grievances promptly and professionally, aiming to uphold the bank's reputation for excellent customer service while ensuring compliance with relevant laws and regulations. Additionally, you will identify systemic issues and implement corrective measures to enhance customer satisfaction and loyalty. Your role is pivotal in maintaining trust and confidence in the bank's services among its customers and stakeholders.
 
 
 
 
 Key result Areas
 
 
 
 
 
 <ol>
 <li>
 
 Efficient Complaint Handling:
 
 Ensure timely and effective resolution of customer complaints, meeting or exceeding predefined service level agreements (SLAs) to enhance customer satisfaction.
 </li>
 <li>
 
 Compliance Management:
 
 Ensure all complaint handling processes comply with regulatory requirements set forth by the State Bank of Pakistan (SBP) and other relevant authorities, minimizing the risk of non-compliance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement robust quality assurance mechanisms to review complaint resolutions, ensuring accuracy, fairness, and consistency while identifying opportunities for process improvements.
 </li>
 <li>
 
 Stakeholder Communication:
 
 Act as a liaison between the complaint&rsquo;s unit, other departments within the bank, and external stakeholders, facilitating effective communication and collaboration to address customer concerns efficiently.
 </li>
 <li>
 
 Data Analysis and Reporting:
 
 Analyse complaint data to identify trends, root causes, and areas for improvement, and prepare comprehensive reports and insights for senior management to support strategic decision-making.
 </li>
 <li>
 
 Continuous Improvement Initiatives:
 
 Proactively identify and implement initiatives to streamline complaint handling processes, enhance customer experience, and mitigate potential sources of complaints.
 </li>
 <li>
 
 Customer Feedback Management:
 
 Timely communicate customer feedback to the line for service improvements and prevent recurring complaints.
 </li>
 <li>
 
 Risk Management:
 
 Ensuring adherence to risk management policies and procedures.
 </li>
 </ol>
 
 
 
 Knowledge, Skills and Experience
 
 
 
 
 
 <ol>
 <li>
 
 Banking Regulations:
 
 Sound knowledge of banking regulations, guidelines, and directives issued by the State Bank of Pakistan (SBP) related to complaint handling, consumer protection, and customer rights.
 </li>
 <li>
 
 Banking Products and Services:
 
 Understanding of various banking products and services offered by the bank, including retail banking, corporate banking, loans, deposits, and electronic banking channels.
 </li>
 <li>
 
 Complaint Handling Processes:
 
 Familiarity with best practices, methodologies, and frameworks for complaint handling, including investigation techniques, root cause analysis, and resolution strategies.
 </li>
 <li>
 
 Legal and Compliance:
 
 Knowledge of legal principles, and consumer protection laws relevant to banking operations in Pakistan, with knowledge of dispute resolution mechanisms and ombudsman procedures.
 </li>
 <li>
 
 Data Analysis:
 
 Proficiency in data analysis tools and techniques to analyze complaint data, identify trends.
 </li>
 </ol>
 
 
</div>

Senior Officer - Customer Care Unit (Mashreq Digital Bank Pakistan)

SG Allied Businesses Ltd

About Us We are a leading producer of premium mushrooms and vegetables, supplying high-quality fresh produce to restaurants, retailers, and distributors. We are looking for a proactive Account Recovery Officer to join our team and ensure smooth recoveries and dispatch operations.What You&rsquo;ll Do<ul><li>Follow up with customers to ensure timely payment recovery in line with agreed terms.</li><li>Coordinate daily dispatches with the sales and logistics teams.</li><li>Maintain accurate order and payment records.</li><li>Act as the primary point of contact for clients regarding payments and deliveries.</li><li>Generate regular recovery and outstanding reports for management.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in Business, Finance, Commerce, or related field.</li><li>2+ years&rsquo; experience in collections, recovery, or account management (FMCG/agri-produce experience is a plus).</li><li>Strong communication and negotiation skills.</li><li>Proficiency in MS Excel / QuickBooks or ERP systems.</li><li>Professional, detail-oriented, and reliable.</li></ul>Why Join Us?<ul><li>Work with a fast-growing company in the fresh produce industry.</li><li>Opportunity to build long-term client relationships.</li><li>Competitive salary + performance incentives.</li><li>Supportive team environment with growth potential.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthApplication Question(s):<ul><li>How many years of recovery experience do you have?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Recovery: 2 years (Preferred)</li></ul>Location:<ul><li>Karachi (Preferred)</li></ul>Work Location: In person

Customer Recovery Officer

Dr. Ziauddin Hospital

Education:MBBSExperience:06 to 08 years of relevant experienceResponsibilities:<ul><li>The Corporate Medical Officer is responsible for ensuring corporate patients are managed according to medical insurance coverage.</li><li>Review and process corporate patient cases and ensure accurate and timely billing as per the individual company contract.</li><li>Maintains quality customer services by following customer service practices; responding to customer inquiries related to corporate insurance.</li><li>Reviews and assesses daily progress of all corporate patients.</li><li>Analysis of data to monitor corporate patient trends.</li></ul>Job Type: Full-timeJob Type: Full-timeWork Location: In person

Corporate Medical Officer

Medics Plus

Tick Industries is looking to hire skilled &amp; experienced candidate for the position of 'Sales Officer'.Key Accountabilities<ul><li>Calling existing and new potential customers to persuade them to purchase company products and services.</li><li>Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.</li><li>Build and maintain strong, lasting relationships with customers to encourage repeat business.</li><li>Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.</li></ul>Preferred Knowledge, Skills &amp; Behaviors<ul><li>Experience: 0&ndash;2 years in customer service or sales, preferably in TeleSales.</li><li>Advanced computer skills on MS Office.</li><li>Strong knowledge of sales practices and procedures</li><li>Excellent communication and persuasion skills.</li><li>Location Tariq Road Karachi</li><li>Only male candidates eligible to apply</li></ul>Benefits: <ul><li>Market Competitve Salary</li><li>Annual Leaves</li><li>Yearly Bonuses</li><li>Gratuity Plans</li><li>Yearly Increaments</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs42,000.00 per monthWork Location: In person

Sales Officer

Explore 1147+ Customer service officer in Karachi this October. Find roles across top companies and apply now to boost your career.