account officer

admin officer

associate customer advocate Jobs in Karachi

associate customer advocate

customer call agents

customer care specialist

customer service officer

Avery Dennison

<div>Company Description 
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. 
Job Description 
ABOUT YOUR ROLE
To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization. 
YOUR RESPONSIBILITIES WILL INCLUDE:<ul><li>
To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.</li><li>
To timely respond to customer enquiries and requests via all modes of communication.</li><li>
To handle customer complaints according to the Company procedures and service standard.</li><li>
To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.</li><li>
To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).</li><li>
To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.</li><li>
To check the customer order information.</li><li>
To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.</li><li>
To Coordinate with GPD for the new item setup.</li><li>
To Coordinate with finance for new customer account setup along with form and necessary documents.</li><li>
To check the data and release in the system as per customer order forms.</li><li>
To coordinate with the customers in case of data issues like non availability or incorrect.</li><li>
To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.</li><li>
To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.</li><li>
To share the daily dispatch details with the customers.</li><li>
To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).</li><li>
Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.</li><li>
Ensure to follow the SOPs and Business Rules related to the Customer Services Department.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry</li><li>
Active Listening and Communication skills</li><li>
Empathy and Patience</li><li>
Responsiveness</li><li>
Emotional Intelligence</li><li>
Integrity</li><li>
Analytical skills</li><li>
Grip on Google tools</li><li>
Decision Making skills</li><li>
Time Management</li></ul> 
Additional Information 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.</div>

Sr. Customer Service Officer

<div>
 
 Company Description
 
 
 
 Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible&trade; products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide &mdash; including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive &mdash; we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
 
 
 
 Job Description
 
 
 
 
 ABOUT YOUR ROLE
 
 
 
 
 To ensure that customers are satisfied with the product, and build profitable customer relationships by maintaining a link between customers and the organization.
 
 
 
 
 YOUR RESPONSIBILITIES WILL INCLUDE:
 
 
 
 <ul>
 <li>
 To coordinate with the sales and production stakeholders and other functional stakeholders to ensure timely delivery of quality goods and services.
 </li>
 <li>
 To timely respond to customer enquiries and requests via all modes of communication.
 </li>
 <li>
 To handle customer complaints according to the Company procedures and service standard.
 </li>
 <li>
 To communicate with customers and vendors regarding the latest development of the customers and work with Customer Service Supervisor to maintain updated customer profile information.
 </li>
 <li>
 To use the updated standard forms and to work with Customer Service Supervisor to maintain updated records as required by ISO procedures (e.g. order forms etc.).
 </li>
 <li>
 To acknowledge customers on new orders by email and forward it to the Central Order Desk in case missing.
 </li>
 <li>
 To check the customer order information.
 </li>
 <li>
 To Coordinate and follow up with the customers for unclean orders to resolve in a timely manner.
 </li>
 <li>
 To Coordinate with GPD for the new item setup.
 </li>
 <li>
 To Coordinate with finance for new customer account setup along with form and necessary documents.
 </li>
 <li>
 To check the data and release in the system as per customer order forms.
 </li>
 <li>
 To coordinate with the customers in case of data issues like non availability or incorrect.
 </li>
 <li>
 To send the layouts to the customers for approval and inform the Order Management Team for processing after approval.
 </li>
 <li>
 To share the Proforma Invoices with the customers for official Purchase Order or advanced payment arrangement.
 </li>
 <li>
 To share the daily dispatch details with the customers.
 </li>
 <li>
 To share the overall open orders status with the customers (bi-weekly, weekly or fortnightly basis).
 </li>
 <li>
 Assist supervisor to investigate the root cause of CCR(Customer Complaint Record) and work out corrective action.
 </li>
 <li>
 Ensure to follow the SOPs and Business Rules related to the Customer Services Department.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree with 4-5 years of Experience in handling corporate customers preferably in an export industry
 </li>
 <li>
 Active Listening and Communication skills
 </li>
 <li>
 Empathy and Patience
 </li>
 <li>
 Responsiveness
 </li>
 <li>
 Emotional Intelligence
 </li>
 <li>
 Integrity
 </li>
 <li>
 Analytical skills
 </li>
 <li>
 Grip on Google tools
 </li>
 <li>
 Decision Making skills
 </li>
 <li>
 Time Management
 
 
 </li>
 </ul>
 Additional Information
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
</div>

Job Title: Customer Care Officer Location: Naya Nazimabad, Manghopir, Karachi Experience Required: Minimum 2 Years Qualification: Bachelor&rsquo;s / Graduation Degree Employment Type: Full-timeJob Description: We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.Key Responsibilities:<ul><li>Assist customers with inquiries, complaints, and service-related questions.</li><li>Deliver accurate information about products and services.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Respond promptly to customer inquiries via phone, email, or in person.</li><li>Effectively acknowledge and resolve customer complaints in a timely manner.</li><li>Record and manage customer interactions, transactions, comments, and complaints.</li><li>Collaborate and communicate with internal departments to ensure customer needs are met.</li><li>Provide actionable feedback on the customer service process for improvement.</li><li>Ensure overall customer satisfaction and build lasting relationships.</li></ul>Required Skills and Abilities:<ul><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Ability to multitask and remain calm under pressure.</li><li>Proficient in using customer service software and basic computer applications.</li><li>Strong organizational skills and attention to detail.</li><li>Team player with a proactive approach to customer care.</li></ul>Why Join Us?<ul><li>Friendly and supportive work environment</li><li>Growth and development opportunities</li><li>Be part of a reputable organization located in a growing community</li></ul>Job Type: Full-timeWork Location: In person

Customer Support Officer-Male

Digi Craft

We are looking for a motivated and customer-focused Customer Sales Representative to join our expanding team. This versatile role requires excellent communication skills, a passion for customer service, and hands-on experience with online platforms.Key Responsibilities:<ul><li>Respond to customer inquiries via online chat, email, WhatsApp, and phone calls.</li><li>Process and manage customer orders through our Shopify store.</li><li>Coordinate with courier partners (Leopard &amp; TCS) to ensure timely order dispatch and delivery.</li><li>Handle customer complaints, returns, and follow-ups in a professional and efficient manner.</li><li>Manage and grow our social media presence on platforms such as Instagram and Facebook.</li><li>Create and schedule engaging content to promote our products and brand.</li><li>Track and analyze social media performance and customer feedback.</li></ul>Requirements:<ul><li>Previous experience in customer service and/or social media management.</li><li>Familiarity with Shopify or similar eCommerce platforms.</li><li>Strong verbal and written communication skills.</li><li>Ability to multitask and manage time effectively.</li><li>Basic knowledge of shipping and logistics (experience with Leopard/TCS is a plus).</li><li>Creative mindset for content creation and customer engagement.</li><li>Fluency in English and Urdu preferred.</li></ul>Why Work With Us?<ul><li>Supportive and friendly work environment.</li><li>Opportunities for career growth and development.</li><li>Be part of a dynamic and fast-growing eCommerce business.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>where are you located in karachi? mention your area name</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Famale Costumer Care Officer

Gateway Systems

Company DescriptionGateway Systems is a global leader in software development and IT solutions, specializing in complex software projects and digital transformation. Our solutions span various sectors, including fleet management, GPS tracking, and comprehensive IT services. Our flagship product,Role DescriptionThis is a full-time on-site role in Kar&#257;chi for a MTO/CSR at Gateway Systems. The Customer Support Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, effective communication, providing top-notch customer service, and troubleshooting any issues that may arise.Qualifications<ul><li>Graduation or above.</li><li>Proven experience in data analysis, preferably within a monitoring and evaluation framework.</li><li>Proficiency in Ms. Excel and similar tools for data manipulation and analysis.</li><li>Familiarity with web portal management and adeptness in interpreting data.</li><li>Strong problem-solving skills with acute attention to detail.</li><li>Excellent communication skills and ability to collaborate across teams.</li><li>Prior 1 year' experience in customer support or related roles is preferred.</li><li>The ability to communicate technical information in a simple manner &amp; Collaborative mindset</li><li>Support day-to-day operations by leveraging modern digital tools and platforms, including Google Workspace, Microsoft Outlook, and other CRM / cloud-based systems awareness.</li></ul>Perks &amp; Benefits:<ul><li>Market Competitive Salary</li><li>Lunch provided</li></ul>Why Join Us:<ul><li>Opportunity to contribute to cutting-edge technology supporting a critical public service.</li><li>Collaborative and dynamic work environment conducive to professional growth.</li><li>Competitive salary and comprehensive benefits package</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support Representative: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service MTO

Logon Broadband Pvt Ltd

LOGON BROADBAND PVT LTD.Location: Clifton, KarachiGender: Female OnlyJob Overview: Corporate Coordination and Billing Officer FemaleAs a Corporate Coordination and Billing Officer at LOGON BROADBAND PVT LTD. , you will assist managing billing processes for corporate clients and ensuring effective coordination between various departments to enhance customer satisfaction. This position demands a high level of accuracy, professionalism, and interpersonal skills to thrive in a dynamic and customer-centric environment.Job Responsibilities:Billing Management:1. Generate accurate and timely invoices for corporate clients based on contractual agreements and service usage.2. Monitor billing cycles, resolve discrepancies, and ensure compliance with company billing policies.3. Handle billing inquiries from corporate clients and provide efficient and courteous resolution.Coordination and Communication:1. Collaborate with the Sales, Customer Service, and Technical Support teams to streamline communication and ensure a seamless customer experience.2. Act as a liaison between corporate clients and internal departments to address service-related issues and facilitate prompt resolutions.3. Maintain open lines of communication with clients to gather feedback, address concerns, and identify opportunities for improvement.Contract Compliance:1. Ensure adherence to contractual terms and conditions in billing processes and client interactions.2. Collaborate with legal and sales teams to review and update service contracts, as needed.3. Monitor contract renewals and proactively communicate with clients to ensure continuous service.Reporting and Analysis:1. Generate regular reports on billing performance, revenue collection, and outstanding payments.2. Analyze billing data to identify trends, discrepancies, and areas for improvement.3. Provide insights and recommendations to enhance billing processes and efficiency.Customer Relationship Management:1. Build and maintain strong relationships with corporate clients, serving as their primary point of contact for billing and coordination matters.2. Proactively engage with clients to understand their evolving needs and align services accordingly.Qualifications:Bachelor/ Master's degree in Business Administration, Finance, or a related field.Proven experience in billing, coordination, or customer-facing roles, preferably in the telecommunications or ISP industry.Strong understanding of billing processes and contract management.Excellent communication and interpersonal skills.Detail-oriented with a high level of accuracy in work.Proficient in Microsoft Office Suite, especially Excel.Familiarity with billing software and CRM systems is a plus.Logon Broadband Pvt Ltd is an equal opportunity employer and values diversity in the workplace.To apply, please submit your resume and cover letter to careers@lbi.net.pk indicating the subject as &quot;Application for Corporate Coordination and Billing Officer- Female.Only shortlisted candidates will be called for interview.Salary: Rs. 50,000 - Rs. 70,000 per monthJob Type: Full-timeJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Corporate Invoicing and Billing Officer (Female Only)

NGents

Job Location: Clifton/ DHA, Karachi.Job Type: Full Time - 6 Days a WeekWe are seeking to hire a Floor Incharge/ Front Desk Officer. The candidate must be proficient in English, have excellent communication skills, and possess previous experience of customer facing role.<ul><li>Greet clients warmly and professionally.</li><li>Answer phone calls and manage direct inquiries; book, confirm, and reschedule appointments as needed.</li><li>Oversee service quality to ensure appointments are adhered to and that clients receive services timely.</li><li>Provide guidance to staff on handling client concerns, improving service delivery, and adhering to salon policies and procedures.</li><li>Inform clients about current promotions, packages, and discounts.</li><li>Handle client complaints in a calm, professional, and solution-focused manner.</li><li>Establish a loyal customer base through consistent, positive client engagement and a commitment to delivering superior quality.</li><li>Assist in executing improvements driven by customer feedback or instructed by management.</li></ul>Only shortlisted candidates will be contacted.Skills Required:<ul><li>Strong leadership and team management abilities</li><li>English communication skills</li><li>Customer service experience in retail sector</li><li>Ability to handle client queries and ensure smooth floor operations</li><li>Organizational and multitasking skills</li></ul>Additional Information:<ul><li>Females are encouraged to apply</li><li>Candidates living nearby are preferred</li></ul>Job Type: Full-timeWork Location: In person

Front Desk/ Floor Incharge

Explore 817+ Customer service officer in Karachi this September. Find roles across top companies and apply now to boost your career.

817 customer service officer jobs IN Karachi

Sr. Customer Service Officer

Sr. Customer Service Officer

Customer Support Officer-Male

Famale Costumer Care Officer

Customer Service MTO

Corporate Invoicing and Billing Officer (Female Only)

Front Desk/ Floor Incharge