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client relation officer /sale marketing Jobs in Doha Qatar

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communications consultant Jobs in Doha Qatar

communications consultant

customer relationship and communication manager

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Manager (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication ManagerJob Types: Full-time, Permanent, ContractPay: QAR20,000.00 - QAR24,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

EMFI Qatar Group is looking for a Customer Relationship and Communication Lead (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>07 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Understand the problems and challenges of clients and identify ways the business could better address these needs</li><li>Ensures that customers receive a satisfactory response</li><li>Ensures timelines and commitments to the customers on a regular basis</li><li>Works in cooperation with Quality Assurance and Continual Improvement Department on securing and maintaining ISO 9002 certification</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector.</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication LeadJob Types: Full-time, Permanent, ContractPay: QAR15,000.00 - QAR17,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Lead

Vodafone

<div>
 
 Job Description
 
 
 
 
 Role purpose:
 
 Responsible for building and maintaining business relationship with customer/premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. This is a role which directly impact the high value and most important customers of Vodafone Qatar, and the person on the role is responsible to maintain a high level of business relationship and proactive approach to ensure customers are treated and managed in a very effective manner.
 
 
 Proactive approach with customers to ensure the service provided by Vodafone is of highest quality and the customers can use the service un-interrupted wherever they may be. responsible to proactively check on the customer account to ensure there are no alarms and also customers are updated regularly on the pending payments and other potential service impacting scenarios.
 
 
 
 Responsibilities
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 Customer Focus:
 
 
 
 <ul>
 <li>
 Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
 </li>
 <li>
 Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
 </li>
 <li>
 Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
 </li>
 <li>
 Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
 </li>
 <li>
 Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.
 </li>
 <li>
 Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
 </li>
 <li>
 Build effective business relationship with an open communication ability, and in a clear and concise manner.
 
 
 </li>
 </ul>
 
 Resilience
 
 
 
 <ul>
 <li>
 Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
 </li>
 <li>
 Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
 </li>
 <li>
 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Computer literacy, Windows Operating Systems, and internet applications
 </li>
 <li>
 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
 </li>
 <li>
 Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.
 </li>
 </ul>
</div>

Consumer Contact Centre Advisor

Taalum Group

-The Personal Assistant to the concerned Head/Line Manager provides secretarial and administrative support across the range of activities for which the concerned Head/Line Manager is responsible in the Dept/Division/School. -Closely supporting the Line Manager , work alongside him/her in providing assistance with his/her busy schedule, anticipating documents, support and correspondence that may be required for upcoming meetings and events. -Supporting the Line Manager by providing a comprehensive, fully confidential and efficient administrative and personal assistance service. In going about all duties and communications uphold the vision, values and high standards of Ta&rsquo;allum -Group by demonstrating unfailing integrity and professionalism at all times. This position entails working with information, much of which is held in confidence. Under no circumstances is this confidentiality to be compromised.Skills requirements:- Excellent communication skills both written and verbal in English and Arabic, including strong grammar and spelling and minute-taking skills - Strong interpersonal and relationship building skills and a customer service focus - Excellent time management skills with an ability to prioritize tasks and meet deadlines - Demonstrate initiative and strong problem-solving skills with an ability to improve processes and practices - Actively support the company&rsquo;s Mission, Values and Goals in all dealings with members of the School family and wider community - Ability to function effectively as both an individual and a member of a team. - High level computing skills including(but not limited to) the ability to utilize MS Office at an expert level. - Excellent interpersonal and relationship management skills. - Demonstrated ability and preparedness to deal with confidential documentation and information in the strictest confidence. - A first rate customer service focus within an administrative and clerical context. - Thorough understanding of meeting procedures, agendas and minute taking. - Demonstrated ability to succeed in all aspects of an executive personal assistant role.Job Type: Full-timeApplication Question(s):<ul><li>Are you locally available in Qatar and can join immediately?</li></ul>

Personal Assistant to Head of School (Bilingual- Arabic and English)

JAMA MARBLE

Dairy Sales Manager Experience and Qualifications:Person Profile:<ul><li>Degree or Diploma in Sales &amp; Marketing or related field</li><li>Local knowledge / sales experience in QATAR</li><li>5 -10 years product / sector relevant sales experience</li><li>Excellent organisational and Management skills</li><li>Good interpersonal and communication skills</li><li>Confident self starter able to work on own or as part of a team.</li><li>Use Word processors and spreadsheets.</li><li>Fluent in the following Languages, English, Arabic,,</li><li>Experience in planning and implementing dairy sales strategies.</li><li>Experience in dairy customer relationship management.</li><li>Experience managing and directing a sales team.</li><li>Excellent written and verbal communication skills.</li><li>Dedication to providing great customer service.</li><li>Meeting planned sales goals.</li><li>Setting individual sales targets with the sales team.</li><li>Tracking sales goals and reporting results, as necessary.</li><li>Overseeing the activities and performance of the sales team.</li><li>Coordinating with marketing on lead generation.</li><li>The ongoing training of your salespeople.</li><li>Developing your sales team through motivation, counselling, and product knowledge education.</li><li>Promoting the organization and its products.</li><li>Understand our ideal customers and how they relate to our products.</li><li>Development and implementation of communication strategy (Packaging, Media, Consumer promotion, Premiums).</li><li>New product development and launch plan.</li><li>Internal and external communication / co-ordination with Finance, Manufacturing Services, Logistics and Customer &amp; Channel Demand Manager.</li><li>Recruit &amp; manage staff for the department.</li><li>Understanding, updating and maintenance of Dairy products Import and Export regulations</li><li>Qatar Driving license</li></ul>Experience:<ul><li>5-10 years of proven experience as Sales &amp; Marketing Manager in Food and Beverage industry or FMCG. (Soft Drinks considered a plus)</li></ul>Industry:Beverage/ DairyJob Type: Full-timePay: QAR10,000.00 - QAR15,000.00 per month

Sales & Marketing Manager - Carbonated Soft Drinks

AFFIX SCAFFOLDING LLC

<div>
 
 
 Company Description
 
 
 
 AFFIX SCAFFOLDING LLC is a Qatar-based company with branches in Saudi Arab, Finland, Estonia and India. We have built a strong reputation for offering practical and innovative scaffolding solutions tailored to our customers' access needs. Our scaffolds are manufactured according to British Standards. We specialize in the sales of Cuplock System, Aluminum access towers and Ladders.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a General Manager located in Doha, Qatar. The General Manager will oversee daily operations, ensure smooth workflow, and implement company strategies. Responsibilities include managing staff, optimizing business processes, and maintaining compliances. Additionally, the General Manager will be responsible for customer relations, budgeting, and achieving operational targets. The role also involves coordinating with international branches and subsidiaries to align business goals.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Leadership and Management skills
 </li>
 <li>
 Experience in Business Development and Strategic Planning
 </li>
 <li>
 Knowledge of Scaffolding and Construction Industry standards
 </li>
 <li>
 Strong Communication and Interpersonal skills
 </li>
 <li>
 Financial Acumen and Budget Management
 </li>
 <li>
 Problem-solving and Decision-making abilities
 </li>
 <li>
 Customer Relationship Management
 </li>
 <li>
 Bachelor's degree in Business Administration, Engineering, or related field
 </li>
 <li>
 5+ years of experience in a managerial position
 </li>
 <li>
 Proficiency in English; knowledge of Arabic is a plus
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment
 </li>
 </ul>
</div>

General Manager

Explore 3419+ Customer relationship and communication manager in Doha Qatar this November. Find roles across top companies and apply now to boost your career.