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corporate & smes relationship manager

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customer relationship management specialist

Confidential Careers

<div>
 
 
 Role Overview:
 
 
 
 The CRM Specialist will build and manage customer journeys through WebEngage,
 
 
 focusing on personalization for Saudi audiences. This role merges data analytics with cultural emotion, designing automated experiences that feel exclusive and meaningful.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Create and automate omnichannel campaigns (email, WhatsApp, SMS, web push) in WebEngage.
 </li>
 <li>
 Develop audience segmentation based on behavior, frequency, and cultural moments.
 </li>
 <li>
 Plan campaigns around Saudi events: Ramadan, Eid, National Day, gifting seasons.
 </li>
 <li>
 Maintain CRM data integrity and optimize engagement workflows.
 </li>
 <li>
 Design personalized lifecycle campaigns: welcome flows, cart recovery, loyalty, and win-back.
 </li>
 <li>
 Partner with creative teams to craft emotionally resonant Arabic messages.
 </li>
 <li>
 Monitor metrics: CTR, open rate, retention, repeat purchase rate.
 </li>
 <li>
 Integrate CRM data with analytics and ad performance tracking.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 3&ndash;5 years of CRM experience, with WebEngage expertise (required).
 </li>
 <li>
 Strong grasp of Saudi communication tone and consumer behavior.
 </li>
 <li>
 Skilled in HTML email templates, automation logic, and A/B testing.
 </li>
 <li>
 Experience with D2C or luxury e-commerce brands.
 </li>
 <li>
 Data-driven, precise, and culturally sensitive in execution
 </li>
 </ul>
</div>

Customer Relationship Management Specialist

L'Oréal

<div>
 
 Job Description:
 
 The 3PL Logistics Manager is responsible for strategically managing and overseeing all third-party logistics (3PL) operations related to warehousing, inventory management, co-packing, and distribution. This role ensures the efficient, compliant, and cost-effective flow of L'Or&eacute;al products from receipt to final delivery, aligning with the company's "Future-Fit Ready" and business growth ambitions. The manager leads a dedicated team to maintain high operational standards, foster strong 3PL partnerships, and drive continuous improvement across the logistics network.
 
 
 
 Key Accountabilities &amp; Responsibilities
 
 
 
 
 I. 3PL Relationship &amp; Performance Management:
 
 
 
 <ul>
 <li>
 Strategic Partnership: Develop and maintain a strong, collaborative, and results-oriented relationship with the 3PL provider(s).
 </li>
 <li>
 SLA &amp; KPI Management: Define, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for 3PL operations, ensuring adherence to agreed service levels, quality standards, and efficiency targets.
 </li>
 <li>
 Performance Reviews: Conduct regular business reviews with 3PL partners to assess performance, discuss improvement areas, and ensure strategic alignment.
 </li>
 <li>
 Contract Management: Oversee 3PL contract adherence, scope management, and contribute to contract negotiations and renewals.
 </li>
 <li>
 Cost Management: Monitor and control 3PL-related costs, identify cost-saving opportunities, and ensure budget compliance without compromising service quality.
 
 
 </li>
 </ul>
 
 II. Warehouse Operations &amp; Inventory Management
 
 
 
 <ul>
 <li>
 Operational Oversight: Ensure efficient and accurate inbound receiving, put-away, storage, picking, packing, and outbound dispatch processes at the 3PL warehouse(s).
 </li>
 <li>
 Inventory Accuracy: Drive initiatives and work closely with the Stock Controller to maintain high levels of inventory accuracy (cycle counting, physical inventory, discrepancy resolution).
 </li>
 <li>
 Space Optimization: Collaborate with the 3PL to optimize warehouse layout, storage utilization, and material handling processes.
 </li>
 <li>
 Product Quality &amp; Safety: Ensure compliance with L'Or&eacute;al's quality standards, safety regulations, and good manufacturing practices (GMPs) within 3PL warehouse operations.
 
 
 </li>
 </ul>
 
 III. Distribution &amp; Transportation Management
 
 
 
 <ul>
 <li>
 Last-Mile Excellence: Oversee the effective management of primary and secondary distribution channels, ensuring timely, complete, and damage-free delivery to customers.
 </li>
 <li>
 Route Optimization: Work with the 3PL and the W&amp;D Supervisor to optimize transportation routes and methods, enhancing delivery efficiency and reducing costs.
 </li>
 <li>
 Customer Service: Ensure that 3PL distribution activities meet or exceed customer service expectations, proactively addressing and resolving delivery issues.
 
 
 </li>
 </ul>
 
 IV. Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Guidance &amp; Mentorship: Lead, mentor, and develop a team of direct reports (Stock Controller, Master Data &amp; Co-packing Specialist, W&amp;D Supervisor).
 </li>
 <li>
 Performance Management: Set clear objectives, provide regular feedback, conduct performance appraisals, and support professional growth for team members.
 </li>
 <li>
 Resource Allocation: Effectively allocate team resources to maximize productivity and meet operational demands.
 
 
 </li>
 </ul>
 
 V. Data Management &amp; Co-packing
 
 
 
 <ul>
 <li>
 Master Data Integrity: Partner with the Master Data &amp; Co-packing Specialist to ensure accurate and up-to-date master data within logistics systems, crucial for seamless operations.
 </li>
 <li>
 Co-packing Management: Oversee the planning, execution, and quality control of co-packing activities performed by the 3PL, ensuring product readiness for market.
 
 
 </li>
 </ul>
 
 VI. Continuous Improvement &amp; Innovation
 
 
 
 <ul>
 <li>
 Process Optimization: Identify opportunities for process improvements, automation, and technology adoption within 3PL operations to enhance efficiency and effectiveness.
 </li>
 <li>
 Future-Fit Ready: Contribute to strategic initiatives that align 3PL operations with L'Or&eacute;al's future supply chain vision, embracing innovation and agility.
 </li>
 <li>
 Data Analysis: Utilize logistics data and analytics to gain insights, identify trends, and make data-driven decisions to optimize performance.
 
 
 </li>
 </ul>
 
 VII. Compliance, Risk &amp; Sustainability
 
 
 
 <ul>
 <li>
 Regulatory Adherence: Ensure all 3PL activities comply with local, national, and international logistics regulations, customs requirements, and L'Or&eacute;al policies.
 </li>
 <li>
 Risk Mitigation: Identify potential operational risks within 3PL processes and implement mitigation strategies.
 </li>
 <li>
 Sustainability: Champion sustainable logistics practices within the 3PL network where applicable (e.g., carbon footprint reduction, waste management).
 
 
 </li>
 </ul>
 
 VIII. Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Internal Stakeholders: Collaborate closely with Sales, Marketing, Planning, Customer Service, Regulatory, IT, and Finance teams to ensure logistics operations support overall business objectives.
 </li>
 <li>
 Business Growth Enabler: Act as a key enabler for business growth by ensuring a robust, scalable, and responsive logistics infrastructure.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Relevant qualifications in supply chain management, Logistics, Business, or a related field.
 </li>
 <li>
 5 &ndash; 7 years of experience, min 1 year in similar position.
 </li>
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 Proven experience managing 3PL relationships in FMCG or similar industry.
 </li>
 <li>
 Strong understanding of third party logistics management and temperature-sensitive products.
 </li>
 <li>
 Expertise in SAP MM and SD modules for inventory and order management.
 </li>
 <li>
 Strong Team leadership skills.
 </li>
 <li>
 Familiarity with dangerous goods classifications and handling protocols.
 </li>
 <li>
 Ability to interpret technical inventory terminology and logistics data.
 </li>
 <li>
 Track record of ensuring compliance within warehousing / 3PL management.
 </li>
 <li>
 Department: Supply Chain / Logistics Reports To: Physical distribution manager
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 Stock Controller
 </li>
 <li>
 Master Data &amp; Co-packing Specialist
 </li>
 <li>
 Warehouse &amp; Distribution Supervisor
 </li>
 </ul>
</div>

3PL Manager (Warehouse & Distribution)

AESG

<div>
 AESG is an international specialist consultancy, engineering, and advisory firm, with offices across the UK, UAE, Saudi Arabia, South Africa, Australia, Egypt and Singapore dedicated to help solve our clients greatest challenges, through collaboration, innovation, and advanced technical solutions. With unparalleled experience, gained from working on hundreds of projects, our multi-disciplinary team of Architects, Planners, Engineers, Scientists, Modelers and Project Managers work alongside our clients to deliver effective solutions that stand the test of time.
 
 
 
 Job Description
 
 
 
 Due to the continuing success and growth of our team, this fantastic opportunity has opened up at our award-winning specialist consultancy, engineering and advisory firm.
 
 
 At AESG we are looking for an Associate Consultant - Sustainability to be based in Cairo and work alongside our other specialist disciplines. This role offers an excellent opportunity for an experienced and motivated sustainability specialist seeking professional development within a growing and ambitious company with a unique service offering.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Contribute to the overall direction, strategy and success of AESG as part of the company leadership team
 </li>
 <li>
 Independently manage complex projects and resolve complex project issues
 </li>
 <li>
 Assist and supervise Senior Consultants / Consultants
 </li>
 <li>
 Mentorship and line management
 </li>
 <li>
 Support the commercial success and stability of the division
 </li>
 <li>
 Ensure the successful delivery of projects to exemplary levels of quality
 </li>
 <li>
 Lead and implement AESG business development within the sector of expertise
 </li>
 <li>
 Provide thought leadership in the division and industry as a whole
 </li>
 <li>
 Support the development of procedures to improve division function and efficiency
 </li>
 <li>
 Support divisional financial management, contracts management, business development and marketing
 
 
 
 </li>
 </ul>
 
 The ideal candidate fits the below profile:
 
 
 
 <ul>
 <li>
 Motivated and Self-driven (Entrepreneurial Outlook)
 </li>
 <li>
 Committed to Technical Excellence
 </li>
 <li>
 Good relationship builders (internal and external)
 
 
 
 </li>
 </ul>
 
 Must have/be:
 
 
 
 <ul>
 <li>
 Ideally qualified to MSc degree level with relevant academic or with post academic professional qualifications to carry out the role.
 </li>
 <li>
 Generally, a minimum of 8-12 years of professional experience.
 </li>
 <li>
 At least 5 years in a supervisory / leadership role.
 
 
 
 </li>
 </ul>
 
 Why join AESG?
 
 
 
 AESG is a multidisciplinary specialist consultancy, offering a consultancy service and work environment like no other.
 
 
 Through our world-class reputation for innovative thinking, pushing projects to outperform expectations through smart application of planning, engineering and architectural solutions, our project portfolio includes some of the worlds most forward-thinking and exciting new developments.
 
 
 The success of our company is built on the success of individuals. Our ability to achieve what we have is because our staff are driven, passionate and love what they do.
 
 
 
 As an employee of AESG you can expect:
 
 
 
 <ul>
 <li>
 A huge amount of freedom for our high-performing employees
 </li>
 <li>
 Great career opportunities as the company continues to grow, with access to huge variety of projects and incredible clients
 </li>
 <li>
 Working on some of the worlds leading developments and tackling our clients greatest challenges
 </li>
 <li>
 Commitment in building on your areas of specialism and focal interest points, supporting your professional development through a structured training and mentorship program
 </li>
 <li>
 Highly collaborative approach across the different technical service offerings
 </li>
 <li>
 Promotion of the importance of health and well-being of the team, including team building fitness activities, social events and the provision of a healthy work environment
 </li>
 <li>
 To be part of a dynamic and motivated team with an amazing team culture
 
 </li>
 </ul>
</div>

Associate Consultant - Sustainability

Concentrix

<div>
 Job Title:
 
 
 English - Customer Success Specialist
 
 
 
 Job Description
 
 
 
 The Senior Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.
 
 
 <ul>
 <li>
 Manage high volume of customer contacts and communications through phone and email each day
 </li>
 <li>
 Use contact search and productivity tools to verify contact information is accurate
 </li>
 <li>
 Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
 </li>
 <li>
 Develop a level of product knowledge to speak intelligently to customers and address specific objections
 </li>
 <li>
 Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
 </li>
 <li>
 Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
 </li>
 <li>
 Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Work with teams and management to promote a positive customer experience
 
 
 </li>
 </ul>
 Location:
 
 
 EGY Cairo Egypt-Smart Village Building B2110
 
 
 Language Requirements:
 
 
 English (Required)
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1540546
 
</div>

English - Customer Success Specialist

MetLife

<div>
 
 
 Job Title:
 
 Bancassurance Specialist (Cairo &amp; Giza only)
 
 
 
 
 
 
 Job Description:
 
 MetLife is a leading global financial services company that provides insurance, annuities, employee benefits, and asset management solutions to individuals and institutions. With operations in over 40 markets worldwide, including Cairo, Egypt, MetLife is committed to helping customers navigate the challenges and uncertainties of life. They offer flexible products, intuitive experiences, and a range of services to meet evolving needs.
 
 
 
 
 
 
 Job Description:
 
 
 
 This is a full-time on-site role as a Bancassurance Specialist at MetLife in Cairo, Egypt. As a Bancassurance Specialist, you will be responsible for:
 
 <ul>
 <li>
 Managing relationships with bank partners.
 </li>
 <li>
 Promoting MetLife products and providing financial advice to customers.
 </li>
 <li>
 Collaborating with internal teams to develop strategies, analyze market trends, and identify growth opportunities.
 </li>
 <li>
 Ensuring compliance with regulatory requirements and provide excellent customer service.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Excellent communication and negotiation skills.
 </li>
 <li>
 Degree in Business, Finance, or a related field.
 </li>
 </ul>
</div>

Bancassurance Specialist

The Coca-Cola Company

<div>
 
 Ob Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 
 Related Job Requirements/ Qualifications
 
 
 
 <ul>
 <li>
 Good knowledge and understanding of the SAP Sales &amp; Distribution Module
 </li>
 <li>
 Good understanding of Business Warehouse workbooks used by CS.
 </li>
 <li>
 Product &amp; process knowledge of manufacturing plants
 </li>
 <li>
 Supply chain and logistics knowledge
 </li>
 <li>
 Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
 </li>
 <li>
 Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
 </li>
 <li>
 Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
 </li>
 <li>
 Problem Solving &amp; analytical Skills.
 </li>
 <li>
 Language requirements - Business proficiency in English is a requirement.
 </li>
 <li>
 Reliability &ndash; the ability to provide what is promised, dependably and accurately.
 
 
 </li>
 </ul>
 
 Educational Requirements
 
 
 
 <ul>
 <li>
 University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
 </li>
 <li>
 1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>

Customer Account Specialist

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714 customer relationship management specialist jobs IN Cairo

Customer Relationship Management Specialist

3PL Manager (Warehouse & Distribution)

3PL Manager (Warehouse & Distribution)

Associate Consultant - Sustainability

English - Customer Success Specialist

Bancassurance Specialist

Customer Account Specialist