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customer relationship manager ii

Cox Automotive

<div><ul><li>This position is remote/work from home and can be located anywhere within the United States. If within 25 miles of any of the office locations listed, the position will be hybrid.
</li></ul> 
Posting Deadline: Friday, December 19th 
 
The Customer Relationship Manager II is expected to build and maintain relationships with external clients and ensure customer needs are the driving force behind priorities, decisions and activities resulting in product utilization and client retention. The Customer Relationship Manager II is responsible for all day-to-day communications on behalf of the Automotive Marketing Platform (AMP), providing consultation on strategies and execution in subscribed marketing channels. Marketing Channels include but are not limited to: Email, Text, Social, SEO, Creative, Advertising and Direct Mail. This position will work cross functionally with many teams across the organization as the operations and strategic point of contact for their assigned clients. 
 
What You'll Do 
<ul><li>
Provide proactive client relationship management and communication as the primary point of contact for the AMP Marketing Technology Platform.</li><li>
Contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments by providing a high level of customer service to both internal and external customers; by solving customer problems quickly and effectively.</li><li>
Work directly, professionally and collaboratively with Clients, internal teams (Product, Implementation, Performance Management, etc.), and other cross-functional teams as required to meet client needs.</li><li>
Maintain expected level of client engagement on a monthly basis in an effort to drive product utilization, performance, and minimize potential client churn risk.</li><li>
Conduct consultative reviews and provide summaries to dealership &amp; dealership group leaders outlining tasks completed, established action items and analysis of marketing/process opportunities to drive product utilization and performance. This is including but is not limited to: marketing templates, customer segments, process trees, ad hoc campaign strategy, task call scripts, etc.</li><li>
Leverage existing and custom CRM report to analyze and evaluate email performance including, but not limited to, emails sent, emails opened, emails clicked, tasks created, tasks completed and deleted, and vehicles sold from email campaigns.</li><li>
Provide guidance to other members of Managed Services and other departments (as appropriate) by sharing experiential knowledge of and coaching others on marketing trends, tactics and marketing in general. The Account Manager should display the utmost quality, confidence and effectiveness when handling VIP accounts, pilot programs, new feature conversations and difficult situations by providing exceptional customer service and maintaining a high degree of professional integrity within all levels of the organization.</li></ul> 

What's In It For You 
 
At Cox, we reward your hard work with meaningful benefits. 
 
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars! 
 
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so. 
 
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more. 
 
Who You Are 
 
Minimum 
<ul><li>
Bachelor's degree in a related discipline and 2 years of account ownership or management experience . The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; a Ph.D. and up to 1 year of experience; or 6 years' experience in a related field.</li><li>
Effective communication skills; written, verbal and presentation</li><li>
Exceptional client relationship, account management, experience</li><li>
Knowledge of Digital Marketing campaigns, customer segmentation and marketing best practices</li><li>
Marketing program experience, including evaluating and utilizing digital marketing and/or CRM systems</li><li>
Strong organizational skills</li><li>
Proactive thinker with ability to absorb high amounts of detail</li><li>
Demonstrated leadership skills</li><li>
Ability to thrive in a fast-paced environment and meet tight deadlines</li><li>
Mental acuity (detail oriented, capable of managing multiple tasks simultaneously, strong prioritization) to execute duties of the position successfully to meet business and client needs</li><li>
Working knowledge of MS office tools</li></ul> 

Preferred 
<ul><li>
Preference will be given to candidates on the Cox Automotive (CAI) Managed Services team.</li><li>
Automotive retail - sales and fixed operations marketing experience</li></ul> 

Join the Cox family of businesses and make your mark today!
 
 
USD 54,200.00 - 81,400.00 per year 
 
Compensation: 
 
Compensation includes a base salary of $54,200.00 - $81,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. 
 
Benefits: 
 
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 
 
Application Deadline: 12/19/2025</div>

Customer Relationship Manager II

Carhartt

<div>
 
 Position Summary
 
 
 
 
 Title:
 
 Assistant Account Representative
 
 
 
 
 Reports to:
 
 
 National Account Manager II- Active Channel
 
 
 
 Location:
 
 Dearborn, MI
 
 
 
 Job Classification:
 
 Hybrid
 
 
 
 Job Band:
 
 Professional
 
 
 
 Job Summary
 
 
 
 The Assistant Account Representative is responsible for assisting the assigned National Account Manager II to execute product and revenue plans for the assigned account portfolio, monitoring performance, and reporting on all key performance indicators. This involves the development of strong, internal cross-functional partnerships, and the development of a deep knowledge in account planning, brand marketing, channel management, and retail analytics. The Assistant Account Representative will partner with National Account Manager II and be responsible for delivering growth objectives by exploring avenues to expand the business through deeper and/or broader strategic partnership with the account. The Assistant Account Representative will gain an understanding of the foundation, job duties and responsibilities of an Account Representative and/or National Account Manager in the field. The ability to utilize market insights, channel information, and financial performance to drive focus with the National Account Manager and account is critical to this person&rsquo;s success.
 
 
 
 Associate Responsibilities
 
 
 
 <ul>
 <li>
 Develop strong relationship with Customer Service, Marketing, Merchandising, Sales, Planning and Supply Chain &ndash; thrives in a team environment to champion ideas internally and develops support across the organization for their execution
 </li>
 <li>
 Assist with development/maintenance of 3-year strategic partnership plans and a vision of the partnership opportunity between Carhartt &amp; the National Account based on a detailed understanding of the customer&rsquo;s industry &amp; position in the market
 </li>
 <li>
 Aspire to grow and develop skills to become an Account Representative and/or National Account Manager
 </li>
 <li>
 Partner with National Account Manager daily to:
 </li>
 <ul>
 <li>
 Develop a strong relationship with the account to obtain customer commitment to mutually beneficial sales propositions, identifies unique, non-standard approaches to creating customer value.
 </li>
 <li>
 Gain an understanding of the customer&rsquo;s business situations, utilizing strong business acumen to identify opportunities
 </li>
 <li>
 Lead administrative duties, reacts promptly to issues &amp; provides on going service
 </li>
 <li>
 Achieve annual financial goals, targets, internal and external defined metrics
 </li>
 <li>
 Assist with proposed assortments and partnership meetings
 </li>
 <li>
 Travel markets to assist with marketing, in-store merchandising, execution of programs, gain customer insights and communicate successes and challenges through market travel templates
 </li>
 </ul>
 <li>
 Use Carhartt designated software and/or CRM to manage account relationships, accelerate sales, stream line operations and optimize initiative performance
 
 </li>
 </ul>
 
 Required Education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferably in business or related field) or equivalent years of practical experience (sales, retail sales, customer service) may be considered in lieu of degree.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 years work experience in a customer service, .com, retail, sales environment, internship or equivalent field required
 </li>
 <li>
 Proficient in planning and critical thinking; understands fundamentals of forecasting and connects tasks with bigger picture
 </li>
 <li>
 Strong Microsoft Office skills / proven team player
 </li>
 <li>
 Excellent written, oral communication and presentation skills; conveys information concisely and accurately, tailoring to various audiences
 </li>
 <li>
 Strong time management and organizational skills; can accurately identify true priorities and effectively eliminates barriers to success
 
 
 </li>
 </ul>
 
 Physical Requirements And Working Conditions
 
 
 
 <ul>
 <li>
 Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required.
 </li>
 <li>
 National travel required (up to 50%) / Willing to work some weekends if necessary.
 </li>
 <li>
 Ability to lift a minimum of 20 pounds.
 </li>
 <li>
 This position has a Remote location: Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
 </li>
 <li>
 Carhartt is a tobacco free workplace.
 
 
 </li>
 </ul>
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
 
 
 All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.
 
 
</div>

Assistant Account Representative

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