account manager

customer service executive Jobs in Doha Qatar

customer service executive

assistant relationship manager - services sector Jobs in Doha Qatar

assistant relationship manager - services sector

client relation officer /sale marketing Jobs in Doha Qatar

client relation officer /sale marketing

crm representative (female applicant only) Jobs in Doha Qatar

crm representative (female applicant only)

customer relationship manager

EMFI Group Qatar

EMFI Qatar Group is looking for a Customer Relationship and Communication Manager (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>10 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Senior Communications Manager with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System (CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA&rsquo;s and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo;s public relations Dept, ensure the coordination of media communications and briefings issued by the PA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo;s projects and programmes</li><li>Act as the primary coordinator for the preparation of the PA Directorate communicationsresponse to emergency incidents and customer complaints including the follow&#8208;up of all issues which exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector. Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication ManagerJob Types: Full-time, Permanent, ContractPay: QAR20,000.00 - QAR24,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Manager

Vodafone

<div>
 
 Job Description
 
 
 
 
 Role purpose:
 
 Responsible for building and maintaining business relationship with customer/premium customers (create moments of truth), and are accountable for proactively driving improvement, development of the service including retention new acquisitions and ensuring contractual obligations are met. This is a role which directly impact the high value and most important customers of Vodafone Qatar, and the person on the role is responsible to maintain a high level of business relationship and proactive approach to ensure customers are treated and managed in a very effective manner.
 
 
 Proactive approach with customers to ensure the service provided by Vodafone is of highest quality and the customers can use the service un-interrupted wherever they may be. responsible to proactively check on the customer account to ensure there are no alarms and also customers are updated regularly on the pending payments and other potential service impacting scenarios.
 
 
 
 Responsibilities
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 Customer Focus:
 
 
 
 <ul>
 <li>
 Build and maintain very high standards of business relationships with premium clients and key personnel managing the premium customer accounts. React swiftly to customer concerns and working cross functionally to resolve them.
 </li>
 <li>
 Handle customer enquiries, answering queries in person, over the phone, or online and provide support and comprehensive product / service information to customers.
 </li>
 <li>
 Achieve consumer/client relationship targets and KPI&rsquo;s, as set. Monitor customer contacts against service level agreements and flagging potential issues.
 </li>
 <li>
 Conduct periodic reviews to ensure clients are satisfied with their products and services. Alerting the sales team to opportunities for further sales within key clients and Letting customers know about other products the company offers.
 </li>
 <li>
 Carry out client satisfaction surveys and reviews. Liaise with internal departments to ensure client needs are fulfilled effectively. And escalate and resolve areas of concern as raised by clients and keeping them updated, as required.
 
 
 </li>
 </ul>
 
 Teamwork:
 
 
 
 <ul>
 <li>
 Work as part of a team to ensure always offering an awesome customer experience. Effective interaction within team and respect team and works well within the team.
 </li>
 <li>
 Ensure team collaboration with cross functional teams to understand customer issues and fix them proactively.
 </li>
 <li>
 Build effective business relationship with an open communication ability, and in a clear and concise manner.
 
 
 </li>
 </ul>
 
 Resilience
 
 
 
 <ul>
 <li>
 Ensure quick reaction time in case of any customer related issues and work effectively with cross functional teams to resolve them. Maintain effective work behaviour in the face of pressure and setbacks. Successfully adapts to changing demands and conditions.
 </li>
 <li>
 Ensure to resolve consumer&rsquo;s service-related concerns and make systematic and rational judgments based on information and relevant assumptions.
 </li>
 <li>
 Perform any additional project, task or activities assigned/delegated by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 High School diploma
 </li>
 <li>
 Computer literacy, Windows Operating Systems, and internet applications
 </li>
 <li>
 1-2 years of relevant experience as a client relationship manager or a track record of managing client relationships, preferably in telecommunication sector.
 </li>
 <li>
 Knowledge and understanding of client handling with excellent commnuication aligned with Vodafone Qatar&rsquo;s defined quality standards.
 </li>
 </ul>
</div>

Consumer Contact Centre Advisor

EMFI Qatar Group is looking for a Customer Relationship and Communication Lead (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>07 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Lead with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Lead the Coordination and reporting from Ashghal&rsquo;s Customer Relationship Management System {CRMS) based on a Microsoft dynamics platform. This will include monitoring of performance against defined SLA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders, and government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the lead for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which Exceed the approved SLA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the Senior Management team</li><li>Preparation and updating the Project Affairs customer Relationship Management Plan</li><li>Understand the problems and challenges of clients and identify ways the business could better address these needs</li><li>Ensures that customers receive a satisfactory response</li><li>Ensures timelines and commitments to the customers on a regular basis</li><li>Works in cooperation with Quality Assurance and Continual Improvement Department on securing and maintaining ISO 9002 certification</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector.</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication LeadJob Types: Full-time, Permanent, ContractPay: QAR15,000.00 - QAR17,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Lead

EMFI Qatar Group is looking for a Customer Relationship and Communication Coordinator (Bilingual - Arabic &amp; English) for its requirements with the following qualifications:Qualification: <ul><li>BSc or equivalent degree in media/Communication/relevant faculty from a recognized university</li><li>05 years of demonstrated experience in Public Relation and communications</li><li>Arabic and English Language Fluency essential</li></ul>Principal Accountabilities:<ul><li>Communications Officer with experience in the management and coordination of customer and stakeholder communications in the infrastructure development sector</li><li>Coordination and reporting from Ashghal&rsquo; s Customer Relationship Management</li><li>System {CRMS) based on a Microsoft dynamics platform. This will include monitoring Of performance against defined SlA's and recommending actions for improvement</li><li>Management and coordination of external communications issued by the Project Affairs Directorate utilising multiple channels including social media platforms</li><li>Working in consultation with Ashghal&rsquo; s public relations Dept, ensure the coordination of media communications and briefings issued by the lA Directorate from time to time</li><li>Develop and manage the introduction of policies, processes and procedures designed to improve the quality of communications with customers, stakeholders and Government agencies</li><li>Provide advice and support to Departments and Programme Governance Teams on the quality and content of communications</li><li>Prepare and coordinate internal and external briefing material on the progress and status of Ashghal&rsquo; s projects and programmes</li><li>Act as the coordinator for the preparation of the lA Directorate communications response to emergency incidents and customer complaints including the follow-up of all issues which exceed the approved SlA times for response</li><li>Monitor reports and performance data on the quality of customer relationships on an ongoing basis and provide appropriate performance reports for review by the senior Management team</li><li>Preparation and updating Project Affairs&rsquo; Customer Relationship Management Plan</li><li>Support the Project Affairs Senior Management team in other tasks or communications activities as required from time to time</li><li>Experienced communications professional focusing on customer relationship management in the infrastructure sector</li><li>Competencies in all communications channels with specific skills in media communications and customer complaints management</li><li>Management and coordination of customer relationship performance and communications to best practice standards</li><li>Ensure consistency in the quality of communications with customers, stakeholders and Government Departments</li><li>Management accountability to ensure that the required governance of the department is applied on behalf of PWA</li></ul>Interested candidate/s may send their CV to hiringemfi2022 @gmail.com and type the code on the subject as: Customer Relationship and Communication CoordinatorJob Types: Full-time, Permanent, ContractPay: QAR11,000.00 - QAR15,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>CSR manager: 10 years (Required)</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>

Customer Relationship and Communication Coordinator

MCG Talent

<div>
 
 We are seeking a customer-obsessed, performance-driven Account Manager to join our client's VIP Account Management team.
 
 
 
 
 
 In this role, you will manage a portfolio of high-value customers for a leading technology platform, delivering exceptional, personalized service to drive client satisfaction, retention, and revenue growth. Your primary responsibility will be to foster strong, trusted relationships with top-tier clients, enabling them to maximize value through customized support, strategic insights, and enhanced product engagement.
 
 
 
 
 
 This is a high-impact opportunity for an individual who excels in client service, thrives on performance accountability, and is passionate about operating in a fast-paced, innovative industry.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Own and manage a portfolio of high-value clients, serving as their primary point of contact.
 </li>
 <li>
 Deliver white-glove service, ensuring exceptional client experiences and high satisfaction levels.
 </li>
 <li>
 Drive client retention and revenue growth through proactive engagement and tailored solutions.
 </li>
 <li>
 Build deep, trusted relationships with clients to understand their needs and align with platform capabilities.
 </li>
 <li>
 Provide strategic insights and recommendations to help clients achieve their goals.
 </li>
 <li>
 Collaborate with internal teams to ensure seamless delivery of services and solutions.
 </li>
 <li>
 Monitor and report on account performance metrics, identifying opportunities for improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Proven experience in account management, client success, or a similar customer-facing role.
 </li>
 <li>
 Exceptional communication and relationship-building skills.
 </li>
 <li>
 Strong ability to understand client needs and translate them into actionable solutions.
 </li>
 <li>
 Comfortable working in a fast-paced, high-growth environment.
 </li>
 <li>
 Results-oriented with a track record of meeting or exceeding performance targets.
 </li>
 <li>
 Familiarity with technology platforms or innovative industries is a plus.
 </li>
 <li>
 Passion for delivering outstanding customer experiences.
 </li>
 </ul>
 
 
</div>

Account Manager

CLAIRRA Group of Companies

Description1.Have 2-3 years&rsquo; experience in Qatar preferably in FMCG.2. Have Valid Qatar ID with NOC from previous employer.3. Must have a valid Qatar License.4. Age between 25-38Duties and Responsibilities1. Generate Sales, Achieve target within given time frame.2. He is expected to team player and will be working efficiently based on given KPIs.3. Generate new customer and maintain the customer retention.4. He will be representing the company in the market, He must able to introduce the company and the brands market.5. Visit the customer according to the journey plan.6. Maintain proper relationship with customer by providing support, information and guidance.Job Type: Full-timeApplication Question(s):<ul><li>Are you in Doha, Qatar?</li></ul>Experience:<ul><li>FOOD INDUSTRY: 2 years (Required)</li></ul>License/Certification:<ul><li>Qatar Driving license (Required)</li></ul>

CASH VAN SALESMAN

Bulgari

<div></div><div><div><div>Position
CLIENT ADVISOR AND SALES SUPPORT 


BVLGARI IS THE MAGNIFICENT AND CONTEMPORARY ROMAN HIGH JEWELER.

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for his future:
Job responsibilities
Your mission is to provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficient running of the boutique. Demonstrate excellent product knowledge and drive to achieve store targets:
<ul>
<li>Welcome all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) granting an extraordinary service.</li>
<li>Listen and understand clients&rsquo; needs, providing customized advice and introducing them to the discovery of the Brand.</li>
<li>Establish and develop relationship with existing clients and engage new customers to the brand.</li>
<li>Manage the sales process as per delivery standards (from Welcome to Packaging) ensuring the right application of selling techniques to deliver a unique shopping experience.</li>
<li>Contribute to the store and service KPIs achievement.</li>
<li>Register clients&rsquo; data in the dedicated system for future contact, personalized CRM actions and client development purposes.</li>
<li>Perform all CRM one to one activities.</li>
<li>Apply all sales related procedures and guidelines.</li>
<li>Ensure that all front area of the shop are clean and products are displayed as per VM guidelines.</li>
<li>Perform all After Sales service front office activities directly related to final customers (taking in charge items to repair brought back by customers, performing a brief interview and entering data in SAP), acting as proactive point of reference (for estimate approval, lead-time update, return and invoicing of the repaired product. etc.) and assuring that the customer satisfaction is constantly pursued and restored.</li>
<li>Perform on-line training modules and participate to defined training sessions in order to develop your knowledge on different topics.</li>
</ul>
Profile
The ideal candidate should be a committed and organized team player, be conscientious and driven with at least 3 to 4 years sales experience within a luxury environment. Marketing and Customer Relationship Management techniques experience is also ideal. Proficiency in English written and verbal is essential and Arabic is a strong asset.

To succeed within this role you should hold strong customer service and negotiation skills, work with integrity and respect to ensure operational effectiveness. Knowledge of Bulgari products, Selling skills and Store procedures is an advantage.
</div><div><div><div>JOB NUMBER
</div><div><h3 class="jobSectionHeader">BULG09730
</h3></div><div>COUNTRY / REGION
</div><div><h3 class="jobSectionHeader">Qatar
</h3></div><div>CITY
</div><div><h3 class="jobSectionHeader">Doha
</h3></div><div>CONTRACT TYPE
</div><div><h3 class="jobSectionHeader">Permanent</h3></div></div></div></div></div><div></div>

Client Advisor & Sales Support, Doha

Explore 1430+ Customer relationship manager in Doha Qatar this November. Find roles across top companies and apply now to boost your career.