customer relationship manager | uae region

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customer relationship manager uae region

Thomsun Group (East Fish Processing LLC)

About UsWe are looking for a Customer Relationship Manager in Ajman to establish and lead a dedicated department that will control the end-to-end value chain, ensure target achievement, and drive sustainable growth. This role will play a key part in strengthening coordination between sales, procurement, finance, warehouse, and logistics to deliver operational excellence and customer satisfaction.Key Responsibilities<ul><li>Lead, mentor, and develop a team of 4&ndash;6 members.</li><li>Manage sales demand forecasting, rolling forecasts, and budget planning.</li><li>Continuously monitor targets versus actual performance and ensure achievement of sales goals.</li><li>Work closely with management to drive growth strategies and improve sales platforms.</li><li>Conduct periodic salesman-wise KPI reviews against targets.</li><li>Participate in robust MRP planning in coordination with procurement and finance teams.</li><li>Coordinate with warehouse and logistics teams to ensure on-time deliveries.</li><li>Oversee sales order management and control processes.</li><li>Maintain strong coordination with customers to ensure high service standards.</li><li>Work with logistics for route planning and delivery optimization.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree in Commerce or Diploma in Material Management (preferred).</li><li>Minimum 7&ndash;8 years of experience in planning and customer coordination.</li><li>Strong leadership, analytical, and coordination skills.</li><li>Ability to manage cross-functional teams and drive performance.</li></ul>Benefits<ul><li>Opportunity to be part of Thomsun Group.</li><li>Experience-driven salary package.</li><li>Company visa and health insurance provided.</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per month

Customer Relationship Manager | UAE Region

Al Haramain Perfumes

Position: Real Estate Customer Care &amp; Administration ExecutiveJob SummaryWe are seeking a proactive and organized Customer Care &amp; Admin Executive with real estate 2 to 3 years&rsquo; experience to manage tenant communications, contract administration, renewals, and regulatory documentation. The candidate must be familiar with UAE tenancy laws, contract processes, and property administration across Ajman, Sharjah, and Dubai.The role requires strong coordination between tenants, landlords, brokers, accounts, and government authorities.Key Responsibilities1️ Tenant &amp; Customer Relationship Management<ul><li>Handle tenant inquiries (calls, emails, walk-ins)</li><li>Address complaints and maintenance follow-ups</li><li>Coordinate between tenant and property management team</li><li>Maintain professional communication with landlords and buyers</li><li>Ensure high customer satisfaction and timely resolution</li></ul>2️ Contract Administration<ul><li>Prepare and draft:</li><li>Tenancy Contracts</li><li>Lease Agreements</li><li>Addendums &amp; Amendments</li><li>Verify tenant documents (Emirates ID, Passport, Visa, Trade License if company lease)</li><li>Ensure contract compliance with UAE tenancy law</li><li>Upload contracts to:</li><li>Ejari (Dubai)</li><li>Tawtheeq (if applicable)</li><li>Ajman/Sharjah Municipality system (as applicable)</li><li>Maintain proper digital &amp; physical filing</li></ul>3️ Renewal Management<ul><li>Track contract expiry dates (120 / 90 / 60 / 45-day reminders)</li><li>Send renewal notices as per UAE Law</li><li>Coordinate rental revision approvals</li><li>Prepare renewal contracts</li><li>Follow up for PDC collection &amp; documentation</li><li>Update system after renewal completion</li></ul>4️ Payment &amp; Reminder Coordination<ul><li>Send rent due reminders</li><li>Track post-dated cheques (PDC)</li><li>Coordinate with Accounts department for:</li><li>Outstanding payments</li><li>Security deposit adjustments</li><li>Service charge dues</li><li>Prepare payment follow-up reports</li></ul>5️ Off-Plan / Sales Admin Support (If Applicable)<ul><li>Prepare SPA documentation support</li><li>Follow up on instalment schedules</li><li>Coordinate documentation with developers</li><li>Maintain buyer records &amp; payment tracking</li></ul>6️ Compliance &amp; Legal Coordination<ul><li>Ensure compliance with:</li><li>RERA (Dubai)</li><li>Ajman Municipality regulations</li><li>Sharjah tenancy regulations</li><li>Prepare documentation for:</li><li>Legal notices</li><li>Eviction notices</li><li>Rent dispute cases</li><li>Coordinate with legal advisors when required</li></ul>7️ Reporting &amp; Record Management<ul><li>Maintain tenant database</li><li>Monthly renewal status report</li><li>Vacancy report</li><li>Outstanding payment report</li><li>Contract expiry tracker</li><li>Maintain CRM or ERP updates (Odoo preferred)</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (Business Administration preferred)</li><li>Minimum 2&ndash;4 years UAE real estate experience</li><li>Knowledge of:</li><li>Ejari system</li><li>UAE Tenancy Law</li><li>Basic accounting coordination</li><li>Strong MS Office skills</li><li>ERP / CRM experience preferred</li></ul>Key Skills<ul><li>Excellent communication skills</li><li>Strong documentation accuracy</li><li>Follow-up &amp; reminder discipline</li><li>Customer service orientation</li><li>Knowledge of Ajman, Sharjah &amp; Dubai real estate practices</li><li>Organized and deadline-driven</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What is your current and expecting salary/</li><li>In how many days you can join?</li></ul>Experience:<ul><li>Real Estate Customer Care &amp; Admin Executive : 1 year (Preferred)</li></ul>

Real Estate customer support

Mind Friend PRO

Location: Hybrid (International)
 Travel: Frequent – Must be able to travel with 24 hours’ notice
 Compensation: USD $200K + Bonus Top-tier salary + all travel expenses covered
 
We are seeking a highly disciplined, expert Senior Project Manager to serve as the primary strategic lead and communicator between our European clients and stakeholders across the GCC.
 This role requires a unique blend of high-level project management, geopolitical savvy, and extreme operational flexibility. You will be responsible for navigating complex government-related business environments and ensuring seamless execution of international initiatives.
 
This position is not entry-level. All requirements listed below are mandatory unless stated otherwise.:
 
Requirements: 
Candidates who do not meet all of the following criteria will not be considered::
 
Non-Negotiable Requirements: 
<ul>
<li>Fluent in Arabic and English (spoken, written, and reading at professional level)</li>
<li>Minimum Bachelor’s degree (Master’s preferred)</li>
<li>Minimum 5 years’ proven experience as a Project Manager</li>
<li>Demonstrated professional experience working in Qatar, UAE, Bahrain, Kuwait, and/or Saudi Arabia</li>
<li>Strong understanding of Middle East geopolitics and regional sensitivities</li>
<li>Proven experience handling government-related or government-adjacent business in the Gulf region</li>
<li>Exceptional writing, research, and briefing capabilities</li>
<li>Ability to manage high-level communications between European stakeholders and Gulf counterparts</li>
<li>Able to travel internationally with 24 hours’ notice</li>
<li>Highly discreet, professional, and culturally aware</li>
</ul>
Applications that do not meet these criteria will not be considered.
 
Preferred Qualifications: 
<ul>
<li>Fluency in additional languages beyond Arabic and English.</li>
<li>Established network within Gulf state regulatory or governmental bodies.</li>
</ul>
Core Responsibilities
 <ul>
<li>Lead strategic projects between European clients and Gulf-based stakeholders</li>
<li>Manage cross-border communications and stakeholder alignment</li>
<li>Prepare high-level briefing papers, research notes, and strategic reports</li>
<li>Navigate government processes and institutional protocols in the Gulf region</li>
<li>Ensure projects are delivered on time and aligned with geopolitical realities</li>
<li>Represent the organisation in senior meetings when required</li>
</ul>
Benefits: 
Top-Tier Salary: (USD $ 200,000+ Annually) Plus Bonus a highly competitive compensation package.
 Full Expense Coverage: All business travel and logistical expenses are fully paid.
 Hybrid Environment: A flexible working model combining remote work with essential on-site presence.
 Professional Prestige: Work within a high-stakes, international professional environment at the intersection of European and Gulf commerce.

Arabic-Speaking Senior Government Affairs & Policy Advisor (Gulf)

Fotoart

Job description:Location: Ajman, UAECompany: Tenaui Middle EastAbout UsTenaui Middle East is a leading distributor of Canon and Epson products across the region, providing professional imaging solutions to businesses and individuals from the last 31 Years. We are looking for a dedicated and organized Receptionist cum Logistics Coordinator (female candidate) to join our team in Ajman.Job Responsibilities:Reception Duties:<ul><li>Greet and assist visitors and clients professionally.</li><li>Answer, screen, and forward phone calls in a polite and efficient manner.</li><li>Handle incoming and outgoing mail and correspondence.</li><li>Maintain the reception area to ensure a welcoming environment.</li></ul>Logistics &amp; Administrative Duties:<ul><li>Coordinate with suppliers, shipping agents, and internal teams for import/export documentation.</li><li>Prepare shipping invoices, delivery notes, and customs documentation.</li><li>Monitor and track shipments to ensure timely delivery.</li><li>Maintain accurate records of stock movements and logistics operations.</li><li>Support the logistics manager with daily operational tasks.</li><li>Prepare and maintain reports related to shipments, deliveries, and logistics activities.</li></ul>Requirements:<ul><li>Female candidate only.</li><li>Bachelor&rsquo;s degree or diploma in Business Administration, Logistics, or related field preferred.</li><li>Minimum 1&ndash;3 years of experience in reception/administration and logistics.</li><li>Strong communication skills (English required, Arabic is a plus).</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Knowledge of logistics processes, shipping, and customs documentation is an advantage.</li><li>Presentable, organized, and able to multitask efficiently.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Employment Visa + Health Insurance</li><li>Career growth opportunities within a reputable regional distributor.</li><li>Professional and supportive work environment.</li><li>Job Location: Ajman, UAE</li><li>Working Hours: Full-time (Monday &ndash; Saturday)</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthApplication Question(s):<ul><li>What is your visa status? </li></ul>Experience:<ul><li>Logistics: 2 years (Required)</li><li>Receptionist: 2 years (Required)</li></ul>

Receptionist cum Logistics Coordinator (Female Candidate)

Alfa Elevator Contracting LLC

Job Title: Marketing &amp; Sales InternDepartment: Sales &amp; Marketing Location: UAE (Office + Field Work) Reports to: Business Development Manager Internship Type: Full-timeRole OverviewThe Marketing &amp; Sales Intern will support the Sales and Business Development team in lead generation, marketing activities, client coordination, and market research. This role is designed to provide hands-on exposure to B2B sales, construction industry marketing, client relationship management, and real-world business development operations.Key ResponsibilitiesMarketing Support<ul><li>Help maintain brand consistency across all communication.</li><li>Conduct competitor and market research.</li></ul>Sales Support<ul><li>Assist in lead generation and prospecting activities.</li><li>Support preparation of proposals and quotations.</li><li>Maintain CRM and lead tracking sheets.</li><li>Coordinate with sales executives for client follow-ups.</li><li>Support client meetings, site visits, and presentations when required.</li></ul>Business Development<ul><li>Identify potential developers, consultants, contractors, and projects.</li><li>Support tender documentation and prequalification submissions.</li><li>Assist in preparing business reports and sales analytics.</li><li>Track ongoing opportunities and project pipelines.</li></ul>Qualifications &amp; SkillsEducation<ul><li>Pursuing or recently completed a degree/diploma in:</li><li>Marketing</li><li>Business Administration</li><li>Sales</li><li>Management</li><li>Engineering (preferred for technical exposure)</li></ul>Mandatory Requirement<ul><li>Valid UAE Driving License (Compulsory)</li></ul>Skills Required<ul><li>Good communication skills (English mandatory, Arabic is a plus)</li><li>Basic knowledge of MS Office (Word, Excel, PowerPoint)</li><li>Strong learning attitude and adaptability</li><li>Confidence in speaking with clients</li><li>Good organizational and documentation skills</li><li>Interest in sales, marketing, and business development</li><li>Social media familiarity (LinkedIn, email marketing tools)</li></ul>Growth Opportunity<ul><li>High-performing interns may be considered for full-time Sales Executive / Marketing Executive roles based on performance and business requirements.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED3,000.00 per month

Marketing and Sales Intern

Al Sultan Road Contracting & Infrastructure

Looking for a detail-oriented and experienced CRM Analyst to manage and optimize our Customer Relationship Management (CRM) system. This is a key role supporting sales, marketing, and operations teams to ensure seamless lead tracking, efficient workflows, accurate reporting, and excellent CRM adoption across the company.The ideal candidate will have UAE experience, strong technical skills, and familiarity with real estate workflows.Key Responsibilities<ul><li>Administer, configure, and maintain the company CRM (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics, or similar)</li><li>Manage CRM users, roles, permissions, and access controls</li><li>Maintain accurate lead and client data through imports, updates, and data cleansing</li><li>Monitor and maintain CRM workflows, including lead management, follow-ups, and sales pipelines</li><li>Create and update dashboards, reports, and performance metrics for management</li><li>Support sales and marketing teams with CRM automation, campaign tracking, and reporting</li><li>Train users on CRM best practices and ensure proper data entry</li><li>Assist with CRM integrations with ERP, marketing, and property management systems</li><li>Ensure data privacy, compliance, and security according to company policy</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, IT, Computer Science, or related field</li><li>2&ndash;4 years of hands-on experience as a CRM Administrator or similar role</li><li>Proven experience managing at least one CRM platform (Salesforce, HubSpot, Zoho, Odoo, Microsoft Dynamics)</li><li>Strong skills in data management, reporting, dashboards, and workflow optimization</li><li>Proficiency in Microsoft Excel and Google Sheets</li><li>Excellent analytical, organizational, and problem-solving skills</li><li>Ability to train and support non-technical users</li><li>UAE experience is required; experience in real estate, property management, or brokerage is highly preferred</li><li>Fluency in Arabic is required</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have as a CRM Administrator or in a similar CRM-focused role?</li><li>Which CRM platforms have you administered hands-on?</li><li>Have you managed CRM data imports, cleansing, and reporting?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Work Location: In person

CRM Analyst

GSB Real Estate

We are seeking a result-driven Sales Manager with proven experience in the UAE real estate market to lead, manage, and grow a high-performing sales team.The ideal candidate has:<ul><li>A track record of hitting targets through teams</li><li>Strong experience with agents, brokers, and partnerships</li><li>The ability to execute strategy, not just talk about it</li></ul>Key Responsibilities<ul><li>Lead, manage, and motivate the sales team to consistently meet and exceed targets</li><li>Develop and execute sales strategies aligned with company objectives</li><li>Manage direct and indirect sales channels</li><li>Build and maintain strong relationships with:</li><li>Agents</li><li>Brokers</li><li>External partners</li><li>Monitor market trends, pricing, and competitor activity</li><li>Track KPIs, pipelines, and team productivity using CRM systems</li><li>Coach underperformers and scale top performers</li><li>Collaborate with marketing and management to align lead flow and strategy</li></ul>Mandatory Requirements<ul><li>Minimum 2 years of real estate sales experience in the UAE</li><li>(developer, brokerage, or timeshare)</li><li>At least 4 years in a Sales Manager / Team Lead role</li><li>Proven history of achieving and exceeding sales targets</li><li>Strong leadership, negotiation, and communication skills</li><li>Experience managing teams with monthly and quarterly targets</li><li>Valid UAE driving license (Required)</li></ul>Job Type: Full-timeLanguage:<ul><li>English (Required)</li><li>Hindi (Required)</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per month

Sales Manager

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