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customer service administrator officer

Mabasim Alkhair Trd

Job Title: Customer &amp; Administrator OfficerLocation: My4x4 Automotive Service Center Reports to: Service Manager / Operations Manager Employment Type: Full-TimeJob Purpose:The Customer Service &amp; Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing exceptional customer service, handling administrative tasks, managing bookings, and supporting workshop operations through accurate documentation and coordination.Key Responsibilities: Customer Service<ul><li>Greet and welcome customers in a professional and friendly manner.</li><li>Handle inbound calls, emails, and messages regarding inquiries, bookings, and service updates.</li><li>Explain services, quotes, and invoices to customers clearly and confidently.</li><li>Maintain regular communication with customers throughout the repair or service process.</li><li>Handle customer complaints or concerns tactfully and escalate as needed.</li></ul>Administrative Duties<ul><li>Schedule and confirm service appointments, ensuring efficient workshop workflow.</li><li>Prepare job cards, quotes, invoices, and other workshop-related documents.</li><li>Maintain accurate and organized customer and vehicle service records.</li><li>Process payments and manage cash, EFTPOS, and electronic transactions.</li><li>Order and track spare parts as requested by workshop staff.</li><li>Manage petty cash and assist with inventory documentation.</li></ul>Workshop Coordination<ul><li>Coordinate with mechanics and technicians to track job progress and completion.</li><li>Update the job status in management systems (e.g., workshop software or spreadsheets).</li><li>Ensure parts are available and ready for scheduled jobs.</li><li>Maintain a clean and organized reception and office area.</li></ul>Reporting &amp; Compliance<ul><li>Generate daily, weekly, and monthly reports on job progress, customer feedback, and payments.</li><li>Ensure all documentation complies with company policies and industry regulations.</li><li>Support audits, safety inspections, and compliance processes as required.</li></ul>Key Skills &amp; Requirements:<ul><li>Proven experience in customer service and/or administrative roles (automotive experience preferred).</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in office software (MS Office, Google Workspace) and familiarity with workshop management systems.</li><li>High attention to detail and a strong sense of responsibility.</li><li>Ability to work in a fast-paced and team-oriented environment.</li><li>A valid driver&rsquo;s license is advantageous.</li></ul>Why Join My4x4 Automotive Service Center?<ul><li>Work with a dedicated and passionate team in the automotive industry.</li><li>Friendly, supportive workplace culture with opportunities for growth.</li><li>Exposure to a wide range of vehicles and mechanical services.</li><li>Competitive remuneration and benefits.</li></ul>Job Types: Full-time, PermanentPay: RO165.000 - RO220.000 per monthAbility to commute/relocate:<ul><li>Muscat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Customer Service & Administrator Officer

Bank Nizwa

<div>
 
 
 Job Purpose
 
 
 
 
 
 
 Provide 24/7 system availability to the bank application and services, Support bank users by maintaining the infrastructure system and services on effective manner.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 Users Access Control of all Applications
 
 
 
 
 
 <ul>
 <li>
 User creation
 </li>
 <li>
 User profile access
 </li>
 <li>
 User password control
 </li>
 <li>
 User re-activation, deactivation and setoff
 </li>
 <li>
 Verify and apply bank&rsquo;s access metrics policy
 </li>
 </ul>
 
 
 
 
 
 Backup management for core banking systems and applications
 
 
 
 
 
 <ul>
 <li>
 Tapes BKP transfer to ODP, COM and Barka branch based on request
 </li>
 <li>
 Monthly offsite BKP tapes verification (Barka Branch)
 </li>
 <li>
 Backup Monitoring and follow-up with concern team in case of failures
 </li>
 </ul>
 
 
 
 
 
 Monitoring process for core banking system and other applications
 
 
 
 
 
 <ul>
 <li>
 Application Server System Usage
 </li>
 <li>
 Host Connectivity (iMAL and IRIS)
 </li>
 <li>
 Oman net Link Status
 </li>
 <li>
 MasterCard Link Status
 </li>
 <li>
 SMS Alert
 </li>
 <li>
 SAB Files upload Status
 </li>
 <li>
 ATM &amp; CCDM Status
 </li>
 <li>
 Speech log recording
 </li>
 <li>
 Server Room
 </li>
 <li>
 Replication status between PROD &amp; DR &amp; reports servers
 </li>
 </ul>
 
 
 
 
 
 End of Day Process for IMAL
 
 
 
 
 
 <ul>
 <li>
 Initiate End of Day (EOD) Process daily.
 </li>
 <li>
 Ensure all users are balanced (Active Transaction Report)
 </li>
 <li>
 Reporting pending transactions to relevant users and their managers
 </li>
 <li>
 Check EOD Process failure report (Exception Report)
 </li>
 <li>
 Send EOD Process status notification email to the team
 </li>
 </ul>
 
 
 
 
 
 Help desk system (Manage Engine Service Desk Plus)
 
 
 
 
 
 <ul>
 <li>
 Helpdesk Customizer
 </li>
 <li>
 Helpdesk Modules Management and user requirements
 </li>
 <li>
 Managing application Users
 </li>
 </ul>
 
 
 
 
 
 Application administrator
 
 
 
 
 
 <ul>
 <li>
 Customer Care
 </li>
 <li>
 Branches Qmatic system
 </li>
 <li>
 ISIGNAGE system for Rate sheet and display screens
 </li>
 <li>
 Helpdesk system
 </li>
 <li>
 Statement
 </li>
 <li>
 EDRMS document scanning system
 </li>
 <li>
 Mentoring and Troubleshooting
 </li>
 <li>
 Upgrade and changes based on user requests or business requirements
 </li>
 <li>
 Vendor communication and follow up
 </li>
 </ul>
 
 
 
 
 
 Other Tasks
 
 
 
 
 
 <ul>
 <li>
 Branches Visit &amp; Support
 </li>
 <li>
 Processing Customer statement.
 </li>
 <li>
 Support in fixing IT devices issues &amp; application
 </li>
 <li>
 Training program for fresh graduate coming through training department
 </li>
 <li>
 New Photo upload to Plasma screens in the branches
 </li>
 <li>
 ON call for any emergency or process failure
 </li>
 <li>
 Applications and ATM/CDM patch management
 </li>
 </ul>
 
 
 
 
 
 Education
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent in computer science
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 
 
 
 <ul>
 <li>
 Minimum of 1 year experience or fresh graduate
 </li>
 </ul>
 
 
 
 
 
 Key Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 IT basic knowledge in network , Help desk , Database , application and communication skills.
 </li>
 </ul>
</div>

IT operator

Mindware

<div>
 Date: Feb 3, 2026
 
 
 Location:
 
 
 Muscat, OM
 
 
 Company: Mindware SPC
 
 
 Req ID: 2930
 
 
 
 Job Title
 
 
 
 
 Logistics Officer
 
 
 
 
 Job Scope
 
 
 
 The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage outbound activities for customer orders
 </li>
 <li>
 Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
 </li>
 <li>
 Process and document letter of credit (LC) for shipments
 </li>
 <li>
 Coordinate and arrange transportation of shipments to destination
 </li>
 <li>
 Track shipments and update customers on a timely basis
 </li>
 <li>
 Cooperate with the sales and warehouse teams for smooth execution of shipments
 </li>
 <li>
 Liaise with TRA department for obtaining Approvals
 </li>
 <li>
 Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
 </li>
 <li>
 Verify customs documentations for exports and transfer of ownership
 </li>
 <li>
 Manage the stock movement through the warehouse management system
 </li>
 <li>
 Perform monthly stock audits
 </li>
 <li>
 Coordinate with the CRM and credit teams for invoicing customer orders
 </li>
 <li>
 Prepare and maintain the warehouse petty cash
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field
 
 
 
 Experience
 
 
 
 2 to 3 years of relevant experience preferably from IT industry background.
 
 
 Microsoft Excel
 
 
 Sound Knowledge of ERP Tools &ndash; preferable Orion &amp; WMS
 
 
</div>

Logistics Officer

Simat Human Development

<div>
 
 
 Company Description
 
 
 
 SIMAT&nbsp;is a strategic consulting and capability-building firm headquartered in Oman, Muscat, supporting organizations in translating strategy into sustained performance.&nbsp;We operate across the full spectrum of&nbsp;organizational development, leadership effectiveness, and enterprise capability building, applying global best practices that are intentionally adapted to local and regional realities.
 
 
 We deliver&nbsp;end-to-end development solutions, from strategy design and capability frameworks to execution through learning, coaching, assessment, and on-the-job interventions.
 
 
 
 
 
 
 Role summary
 
 
 
 This role required coordinating training, updating company documents and licenses, and registering vendors and tenders. Public relations and customer service,
 
 
 RESPONSIBILITIES
 
 
 
 Public Relations Officer:
 
 
 
 &minus;&nbsp;Handle company paperwork, including regulatory and compliance documentation, licenses.
 
 
 &minus;&nbsp;Oversee the registration and updating of vendor details and manage tendering platforms
 
 
 to support business procurement processes.
 
 
 
 Administrative and Office Support:
 
 
 
 &minus;&nbsp;Provide general administrative support, including scheduling, coordinating meetings, training, and
 
 
 tracking office supplies.
 
 
 &minus;&nbsp;Maintain organized filing systems and
 
 
 &minus;&nbsp;Support team members with various logistical needs to enhance office functionality.
 
 
 &minus;&nbsp;Respond to business inquiries to the company&rsquo;s email address and phone number.
 
 
 
 QUALIFICATION&nbsp;AND&nbsp;EXPERIENCE
 
 
 
 Bachelor's degree
 
 
 With a minimum of 2 years of experience working in a training institute, managing licenses, vendors, and trainers.
 
 
 
 
 
 What We Offer:
 
 
 &bull;&nbsp;Opportunities for professional development through on-the-job training and specialized courses.
 
 
 &bull;&nbsp;An engaging and supportive workplace that values innovation and teamwork.
 
</div>

Training Officer / Admin

Black Onyx International

Job Opening | Quality Control / Quality Assurance Officer (Mid-Level)Industry: Meat, Frozen Foods &amp; RetailLocation: OmanJob SummaryWe are looking for an experienced Quality Control / Quality Assurance Officer to ensure food safety, hygiene, and quality compliance across meat and frozen food operations. The role focuses on maintaining cold chain integrity, regulatory compliance, and quality standards from receiving to retail.Key Roles &amp; Responsibilities<ul><li>Monitor quality and food safety standards across meat processing, frozen storage, and retail outlets</li><li>Conduct inspections for raw meat, frozen products, and finished goods</li><li>Ensure cold chain compliance (chillers, freezers, transport, and display units)</li><li>Verify temperature logs, hygiene practices, sanitation schedules, and pest control records</li><li>Implement and monitor HACCP plans and prerequisite programs (GMP, GHP, SSOP)</li><li>Identify non-conformities and implement corrective &amp; preventive actions (CAPA)</li><li>Maintain traceability, batch records, expiry control, and recall readiness</li><li>Coordinate with operations during municipality and authority inspections</li><li>Conduct food safety and hygiene training for staff</li><li>Handle quality-related customer complaints and investigations</li></ul>Education &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Food Science, Meat Technology, Microbiology, or Food Technology</li><li>Diploma in Food Safety / Quality Management is an advantage</li></ul>Industry-Relevant Certifications (Required / Preferred)<ul><li>HACCP Certification &ndash; Mandatory</li><li>Food Safety Level 3 or Level 4 &ndash; Preferred</li><li>ISO 22000 or FSSC 22000 (Awareness or Internal Auditor) &ndash; Added advantage</li><li>GMP / GHP Certification &ndash; Added advantage</li></ul>Experience Requirements<ul><li>8&ndash;12 years of QC/QA experience in meat, poultry, frozen food, slaughterhouse, cold storage, or food retail</li><li>Hands-on experience with cold chain, hygiene audits, and regulatory inspections</li><li>Familiarity with Oman Municipality / food safety authority requirements is a strong advantage</li></ul>Skills &amp; Competencies<ul><li>Strong understanding of meat and frozen food safety risks</li><li>Good documentation and audit handling skills</li><li>Practical, field-oriented approach</li><li>Ability to work independently across multiple locations</li></ul>Job Type: Full-timePay: RO400.000 - RO600.000 per month

Quality Control / Quality Assurance Officer

Al Toobi New Enterprises

We are looking for an experienced and highly innovative R&amp;D Officer with 10+ years of expertise in the Food &amp; Beverage sector. The ideal candidate will lead product development initiatives, optimize formulations, and drive innovation aligned with market trends and consumer demands. This role requires deep technical knowledge, strong execution capabilities, and proven experience in F&amp;B - R&amp;D environments.Key Responsibilities<ul><li>Lead end-to-end development of new food &amp; beverage products&mdash;from concept creation to commercialization.</li><li>Develop and optimize formulations to improve taste, texture, shelf life, cost, and nutritional value.</li><li>Conduct laboratory trials, pilot-scale testing, and coordinate plant-scale production tests.</li><li>Ensure all R&amp;D activities comply with food safety regulations (e.g., HACCP, ISO, local regulatory bodies).</li><li>Evaluate Existing&amp; new ingredients, technologies, and suppliers to support innovation.</li><li>Conduct sensory evaluations, product benchmarking, and consumer-oriented testing.</li><li>Analyze market trends, competitor products, and customer insights to identify innovation opportunities.</li><li>Prepare detailed technical reports, specifications, SOPs, and documentation.</li><li>Collaborate closely with QA/QC, Production, Procurement, and Marketing teams.</li><li>Support cost optimization, process improvement, and continuous innovation initiatives.</li><li>Mentor junior R&amp;D staff and lead technical training when required.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Food Science, Food Technology, Food Engineering, Chemistry, or related field.</li><li>Minimum 10 years of experience in R&amp;D within the Food &amp; Beverage industry.</li><li>Strong expertise in formulation, product development, sensory analysis, and food processing techniques.</li><li>Deep understanding of F&amp;B regulatory standards, food safety, and industry compliance.</li><li>Proven experience in managing complex projects and launching successful products.</li><li>Ability to analyze data, troubleshoot issues, and implement practical solutions.</li><li>Excellent communication, documentation, and cross-functional collaboration skills.</li><li>Strong leadership and mentoring experience preferred.</li></ul>Job Type: Full-timePay: RO400.000 - RO500.000 per month

R&D OFFICER

Precision Skills International LLC

Urgently Hiring &quot;HSE Officer&quot;Omani National (Male)Location: Bidiyah, OmanJob Type: PermanentPrecision Skills International LLC is actively accepting applications for &quot;HSE Officers&quot; Omani nationals for one of our upcoming projects in Bidiyah.Qualification:The successful candidate must have project-based HSE experience of at least 2-3 years with relevant HSE certifications.Job Type: Full-timePay: RO380.000 - RO400.000 per month

HSE Officer (Omani) | Bidiyah

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