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customer service advisor english speaker

Farfetch

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.</div><div></div><div> 
OPERATIONS</div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div> 
THE ROLE</div><div>
We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.</div></div>
<div><div><h3 class="jobSectionHeader">WHAT YOU'LL DO</h3><ul><li><ul><li>
Online Customer support via several channels including phone, email, and social media;</li><li>
Support of sales by being aware of current trends, styles, and availability of products;</li><li>
Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;</li><li>
Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;</li><li>
Being front line voice and ears of Farfetch.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">WHO YOU ARE</h3><ul><li><ul><li>
Native Arabic speaker;</li><li>
Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written</li><li>
Experienced in customer service ( 1 year), in a fashion environment;</li><li>
Proficient in the use of IT systems, both customer service specific and windows packages;</li><li>
Experience with written skills;</li><li>
Knowledgeable of fashion/fashion brands;</li><li>
Exceed customers' expectations;</li><li>
Available to work in Cairo (hybrid work).</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader">EQUAL OPPORTUNITIES STATEMENT</h3><ul><li><ul><li>
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.</li></ul></li></ul></div></div>
<div><div>Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.</div></div></div>

Customer Service Advisor (English Speaker)

FARFETCH

<div>
 Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. We bring together an incredible creative community made up by our customers, our partners and our people, celebrating diverse skills and perspectives.
 
 
 OPERATIONS
 
 
 We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
 
 
 THE ROLE
 
 
 We are looking for a Customer Service Advisor (English &amp; Arabic Speaker) to work in a relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Online Customer support via several channels including phone, email, and social media;
 </li>
 <li>
 Support of sales by being aware of current trends, styles, and availability of products;
 </li>
 <li>
 Liaising with boutiques, logistics, and other partners to ensure up to date delivery schedule;
 </li>
 <li>
 Ensuring that exemplary levels of Customer service are displayed at all times and our brand values are reflected in all interactions;
 </li>
 <li>
 Being front line voice and ears of Farfetch
 
 
 
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Native Arabic speaker;
 </li>
 <li>
 Has excellent verbal and written communication skills in English (essential minimum C1 level), both spoken and written
 </li>
 <li>
 Experienced in customer service ( 1 year), in a fashion environment;
 </li>
 <li>
 Proficient in the use of IT systems, both customer service specific and windows packages;
 </li>
 <li>
 Experience with written skills;
 </li>
 <li>
 Knowledgeable of fashion/fashion brands;
 </li>
 <li>
 Exceed customers' expectations;
 </li>
 <li>
 Available to work in Cairo (hybrid work)
 
 
 
 
 
 </li>
 </ul>
 
 EQUAL OPPORTUNITIES STATEMENT
 
 
 
 <ul>
 <li>
 FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities
 
 
 
 
 
 </li>
 </ul>
 Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.
</div>

ServiceFirst

<div>
 
 
 
 
 Hello Dear&nbsp;, This HR Mohamed From Service First , We are hiring now Loan Specialist Position
 
 
 
 
 
 
 
 Service First CX is a World Class Multinational Company with strategic locations around the globe providing an elevated Customer Experience to benefit businesses with exceptional customer engagement.
 
 
 
 
 &nbsp;
 
 
 
 
 Job Description:&nbsp;
 
 
 
 
 This is a full-time Job on-site for a Loan Specialist located in New Cairo. The Loan Specialist will be responsible for Handling all activities related to Loan Department
 
 
 
 
 &nbsp;
 
 
 
 
 Benefits:&nbsp;
 
 
 
 
 Average Salary starting from 20k (Commissions In USD)
 
 
 
 
 Transportation Available, Door to Door for Females.
 
 
 
 
 Fast promotions within 3 to 6 months.
 
 
 
 
 Training Fully Paid
 
 
 
 
 Social &amp; Medical Insurance
 
 
 
 
 Fixed days off
 
 
 
 
 &nbsp;
 
 
 
 
 Work Conditions:&nbsp;
 
 
 
 
 Night Shifts.
 
 
 
 
 Outbound calls.
 
 
 
 
 9 working Hours including 1.5 Hour Break
 
 
 
 
 &nbsp;
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
 Fluent English Speaker (B2) is A Must.
 
 
 
 
 Eager to learn.
 
 
 
 
 Customer service experience is a huge plus.
 
 
 
 
 No commitment for at least 6 months.
 
 
 
 
 Likes to have fun.
 
 
 
 
 &nbsp;
 
 
 
 
 Location: 5th Settlement, New Cairo
 
 
 
 
 &nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Service First is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other protected factors under federal, state or local law
 
 
 
 
 9$ /3 $ commission based
 
 
</div>

Customer Service Executive

Raya CX

<div>
 Position: Telecommunication Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company based in Maadi Technology Park, Egypt. We provide comprehensive solutions to businesses across various industries to help them improve their customer satisfaction and loyalty. Our team of experts is dedicated to delivering exceptional customer service and driving positive results for our clients.
 
 
 Job Overview:
 
 
 We are seeking a highly motivated and experienced telecommunication advisor to join our team. The successful candidate will be responsible for providing expert advice and support to our clients in the telecommunication industry. This is a full-time position based in Maadi Technology Park, Egypt.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as a key point of contact for our clients in the telecommunication industry.
 </li>
 <li>
 Provide expert advice and support on telecommunication products and services.
 </li>
 <li>
 Conduct thorough research and analysis to understand the needs and challenges of our clients.
 </li>
 <li>
 Develop and implement strategies to improve customer satisfaction and loyalty.
 </li>
 <li>
 Collaborate with cross-functional teams to identify and implement process improvements.
 </li>
 <li>
 Keep up-to-date with industry trends and developments to provide valuable insights to our clients.
 </li>
 <li>
 Build and maintain strong relationships with clients to ensure their needs are met.
 </li>
 <li>
 Monitor and report on key performance indicators to track progress and identify areas for improvement.
 
 
 
 </li>
 </ul>
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Telecommunication, Business Administration, or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in the telecommunication industry, preferably in a customer-facing role.
 </li>
 <li>
 Strong knowledge of telecommunication products and services.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proven track record of delivering exceptional customer service.
 </li>
 <li>
 Ability to work independently and in a team environment.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Proficient in Microsoft Office and CRM software.
 </li>
 <li>
 Fluent in English and Arabic.
 
 
 
 </li>
 </ul>
 We Offer:
 
 
 <ul>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 Professional development opportunities.
 </li>
 <li>
 A dynamic and collaborative work environment.
 </li>
 <li>
 Opportunity to work with top clients in the telecommunication industry.
 </li>
 <li>
 Growth and advancement opportunities within the company.
 
 
 
 </li>
 </ul>
 If you are passionate about the telecommunication industry and have a strong desire to provide exceptional customer service, we would love to hear from you. Apply now to join our team at RayaCX as a Telecommunication Advisor.
</div>

Telecom - Call Center

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service - English Account ( voice )
 
 
 
 
 
 
 
 Job Description:
 
 
 
 As a Customer Service Advisor, you will handle inbound and outbound calls to assist customers with inquiries, complaints, and support requests. Your goal is to deliver a professional, empathetic, and efficient experience that meets client expectations.
 
 
 
 
 
 Key Responsibilities:
 
 <ul>
 <li>
 Respond to incoming calls and make outbound calls as needed
 </li>
 <li>
 Provide accurate information about products and services
 </li>
 <li>
 Resolve customer issues and complaints effectively
 </li>
 <li>
 Document customer interactions and maintain records in CRM systems
 </li>
 <li>
 Meet or exceed performance metrics (e.g., call handling time, customer satisfaction)
 </li>
 <li>
 Collaborate with team members to ensure customer satisfaction
 </li>
 <li>
 Follow up with customers to ensure resolution and satisfaction
 </li>
 </ul>
 <li>
 
 </li>
 
 Candidate Profile:
 
 <ul>
 <li>
 Education: High school diploma or university degree
 </li>
 <li>
 Experience: No experience required; 3&ndash;6 months in customer service is a plus
 </li>
 <li>
 Language: Fluent in English (spoken and written)
 </li>
 <li>
 Skills:
 </li>
 <li>
 Strong communication and listening skills
 </li>
 <li>
 Ability to handle pressure and multitask
 </li>
 <li>
 Problem-solving and analytical thinking
 </li>
 <li>
 Professional and courteous phone manner
 </li>
 <li>
 Willingness to work rotational shifts, including nights
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Requirements:
 
 
 
 
 - Grads only
 
 
 
 
 - English level B2/C1 is a MUST
 
 
 
 
 - Ready to start immediately
 
 
 
 
 
 
 
 
 Benefits:
 
 
 
 
 - Transportation Provided
 
 
 
 
 - Social &amp; Medical insurance
 
 
 
 
 - Immediately Hiring
 
 
 
 
 - Night Shifts Allowance
 
 
 
 
 - 24/7 Shifts
 
 
 
 
 - Paid Training
 
 
 
 
 -Competitive salary
 
 
 
 
 
 
 
 
 
 Location: 6th Of October/ New Cairo
 
</div>

Customer Service Representative - English

<div><div><div>Customer Service and Support
</div><div><div><div>Location</div>
<div>Cairo, Egypt</div></div></div><div></div><div><div> 
</div>Job Title:
Russian Speaker Q4 - 2025 - Technical
Job Description
As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats &ndash; troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
Essential Functions/Core Responsibilities<ul><li>
Provide prompt and accurate technical support to customers via phone, email, and chat.</li></ul><ul><li>
Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products</li><li>
Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.</li><li>
Document and escalate unresolved issues to higher-level support teams.</li><li>
Maintain detailed records of customer interactions and support activities.</li><li>
Proactively identify and address potential customer issues to prevent escalations.</li><li>
Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li><li>
Serve as a resource to other support personnel</li><li>
Participate in ongoing training and development to stay abreast of the latest technology advancements.</li><li>
Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.</li><li>
Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.</li><li>
Participate in activities designed to improve customer satisfaction and business performance</li></ul>
Candidate Profile<ul><li>
A High School Diploma and one year of relevant experience are preferred</li><li>
Tech sales experience is preferred</li><li>
Basic/Advanced '' depends on the program '' understanding of client technical systems.</li></ul><ul><li>
Ability to learn including strong problem-solving skills</li><li>
Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.</li><li>
Proficient in written and verbal communication.</li><li>
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>
Commitment to providing exceptional customer service.</li><li>
Courteous with a strong customer service orientation</li><li>
Achieve and maintain recognized and applicable technical certification(s)</li><li>
Able to rotate shifts, as needed</li><li>
Based on the program, additional experience/skills may be required</li></ul>
Our benefits<ul><li>Competitive salary</li><li>A bright, modern, and exciting place to work, with excellent staff facilities</li><li>Performance-related pay</li><li>Voluntary Medical plan</li><li>Transportation allowance</li><li>Life insurance</li><li>Annual reward and recognition events</li><li>Holiday pay</li><li>Access to training and development opportunities.</li></ul>
Career Framework Role
Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community! 
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
Location:
EGY Cairo - Building F16
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div></div></div><div></div>

Russian Speaker Q4 -

<div>
 , Permanent
 
 
 Position: FinTech Customer Service Advisor
 
 
 Company Overview:
 
 
 RayaCX is a leading customer experience management company that provides innovative solutions to businesses in the FinTech industry. With a strong presence in Cairo, Egypt, we are committed to delivering exceptional customer service and driving positive customer experiences for our clients.
 
 
 Job Overview:
 
 
 As a FinTech Customer Service Advisor, you will be responsible for providing excellent customer service to clients in the FinTech industry. You will be the first point of contact for customers, handling inquiries, troubleshooting issues, and providing solutions to ensure a seamless customer experience.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Serve as the primary point of contact for customers, providing timely and accurate responses to inquiries and issues
 </li>
 <li>
 Troubleshoot and resolve customer issues, escalating to higher levels when necessary
 </li>
 <li>
 Maintain a high level of knowledge about the company's products and services, as well as the FinTech industry as a whole
 </li>
 <li>
 Identify and suggest improvements to processes and procedures to enhance the customer experience
 </li>
 <li>
 Collaborate with other teams, such as sales and product development, to address customer needs and concerns
 </li>
 <li>
 Keep accurate records of customer interactions and transactions
 </li>
 <li>
 Meet and exceed individual and team performance targets and KPIs
 </li>
 <li>
 Continuously seek opportunities to improve customer satisfaction and retention rates
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Finance, or a related field
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle multiple tasks and prioritize effectively
 </li>
 <li>
 Strong problem-solving and decision-making abilities
 </li>
 <li>
 Proficiency in Microsoft Office and CRM software
 </li>
 <li>
 Good in English
 </li>
 <li>
 Strong understanding of FinTech products and services is a plus
 
 
 
 </li>
 </ul>
 Benefits:
 
 
 <ul>
 <li>
 Competitive salary and benefits package
 </li>
 <li>
 Opportunities for growth and career advancement
 </li>
 <li>
 Dynamic and supportive work environment
 </li>
 <li>
 Training and development programs
 </li>
 <li>
 Health insurance and other employee benefits
 
 
 
 </li>
 </ul>
 If you are passionate about delivering exceptional customer service and have a strong understanding of the FinTech industry, we would love to hear from you. Join our team at RayaCX and be a part of our mission to provide top-notch customer experiences in the FinTech world.
</div>

FinTech Customer Service Advisor

Explore 2170+ Customer service advisor english speaker in Egypt this October. Find roles across top companies and apply now to boost your career.

2170 customer service advisor english speaker jobs IN Egypt

Customer Service Advisor (English Speaker)

Customer Service Advisor (English Speaker)

Customer Service Executive

Telecom - Call Center

Customer Service Representative - English

Russian Speaker Q4 -

FinTech Customer Service Advisor