customer service representative Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service representative

customer service - chat and email vacancies - english Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service - chat and email vacancies - english

customer service agent [arabic] Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service agent [arabic]

customer service associate – spanish speaking Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service associate – spanish speaking

customer service consultant Jobs in Cairo 12 Months Contract Jobs In Cairo Egypt

customer service consultant

customer service agent arabic

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Customer Service Agent [Arabic]

The Address Investments

<div>
 
 
 Company Description
 
 
 
 The Address Investments is a leading real estate company in Egypt and the Middle East, known for its trusted brand and contributions to the real estate market. The company's expert consultants help clients find their dream homes by offering a variety of developments tailored to their budgets. With a focus on Egypt and the Middle East, The Address Investments has established high-quality service standards that are widely recognized. The company's supportive and family-like atmosphere ensures clients feel comfortable and well-served. Each member of the team undergoes extensive training, setting the company apart in the industry.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role based in Cairo for a Real Estate Sales Agent. The Real Estate Sales Agent will be responsible for engaging with clients to understand their property needs, providing detailed presentations on various property options, negotiating deals, and assisting clients in the real estate buying process. The role also involves maintaining knowledge of the real estate market and managing customer relationships to ensure satisfaction and repeat business.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 NO EXPERIENCE NEEDED
 
 
 <ul>
 <li>
 Skills in Real Estate Sales and Sales
 </li>
 <li>
 Experience and skills in Customer Service
 </li>
 <li>
 Understanding of the Real Estate market and trends
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Proficiency in both spoken and written English and Arabic
 </li>
 <li>
 Bachelor's degree in Business, Real Estate, or a related field is a plus
 </li>
 </ul>
 
 
</div>

Salesperson (Fresh)

Sales (Fresh Graduates - No experience)

<div>
 
 
 Company Description
 
 
 
 
 
 
 TP is a global digital business services company that leverages its global scale and local presence to support communities, clients, and the environment. TP delivers advanced, digitally-powered business services to the world's best brands, helping streamline their operations in meaningful and sustainable ways. TP is committed to making a positive impact through its services and actions.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Care Agent for Chat Account at TP for global services. The role is located in One Kattamya. Customer Care Agent will be responsible for handling back office operations, providing administrative support, managing customer service inquiries, assisting the finance department, and supporting the sales team. Day-to-day tasks may include data entry, processing transactions, handling communication with clients and colleagues, and ensuring smooth operation of backend processes.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives, Customer Service, Customer Support skills
 </li>
 <li>
 Customer Satisfaction, Customer Experience skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle stressful situations and resolve customer issues effectively
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 <li>
 
 Proficiency in English, both written and verbal (B2 Level)
 
 </li>
 <li>
 Location: Kattamya, Cairo, Egypt
 </li>
 <li>
 Rotational Shifts (Maximum 10 PM for Ladies)
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Grads and Undergrads are welcomed to apply
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
</div>

English Voice and Chat Customer Service Agent

Telda

<div>
 
 Job Overview:
 
 
 As a Team Leader, you will lead a team of agents, ensuring that they meet performance standards and effectively serve clients. You will be responsible for developing your team's skills, providing mentorship, and managing the team's overall performance. The role involves coordinating with both internal stakeholders and clients to ensure alignment with business goals and performance expectations.
 
 
 
 <ul>
 <li>
 Provides regular supervision and mentorship over subordinate staff
 </li>
 <li>
 Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
 </li>
 <li>
 Facilitates daily agent coaching and development sessions in both written and verbal format
 </li>
 <li>
 Participates in client related activities to include client calibration sessions and project planning
 </li>
 <li>
 Identify and address agent training needs
 </li>
 <li>
 Manage team&rsquo;s time entry to ensure 0% discrepancy rate
 </li>
 <li>
 Manage program specific performance standards (i.e. AHT, Quality Scores, CSAT, ART, FCR, etc.)
 </li>
 <li>
 Manage financial implications of attrition and attendance by maintaining program-specific goals
 </li>
 <li>
 Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
 </li>
 <li>
 Completion of weekly Team Manager Scorecard for review with CX-Manager
 
 
 
 
 
 </li>
 </ul>
 Other Related Duties
 
 
 
 <ul>
 <li>
 Diffuse irate customer calls as applicable
 </li>
 <li>
 Provide agent support via handling escalated calls, as needed
 </li>
 <li>
 Maintain up-to-date employee files and documentation
 </li>
 <li>
 Ensure high level customer service is being practiced by all subordinate staff
 
 
 
 
 
 </li>
 </ul>
 Bachelor&rsquo;s degree required.
 
 
 1-3 years of experience as a Team Lead.
 
 
 Proven Experience is a must.
</div>

Customer Experience Team Leader

51Talk

<div>
 
 
 Company Description
 
 
 
 51Talk Online Education Group (NYSE: COE) is a global online education platform specializing in online English education. The company's mission is to unite five continents into one mission: to facilitate effective communication through a common language. 51Talk offers live, fun, and interactive online English lessons anytime and anywhere. The company connects its students with a large pool of highly trained and qualified teachers, leveraging student and teacher feedback as well as data analytics to deliver a personalized learning experience. Headquartered in Singapore, 51Talk also has offices in Beijing, Taiwan, Hong Kong, Singapore, Kuala Lumpur, Malaysia, Manila, and Saudi Arabia.
 
 
 
 
 
 
 -Location: Maadi, Cairo
 
 
 
 
 -Salary starts from 14k to 18k, depending on experience
 
 
 
 
 -2 days off
 
 
 
 
 -Medical and Social Insurance
 
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Telesales Agent located in El Maadi, Cairo. The Telesales Agent will be responsible for making outbound calls to potential customers, presenting and promoting the company's online English education services, and closing sales. The agent will also be responsible for maintaining customer relationships, handling customer inquiries, and achieving sales targets.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong communication and presentation skills
 </li>
 <li>
 Proven experience in telesales or customer service roles
 </li>
 <li>
 Ability to build and maintain relationships with customers
 </li>
 <li>
 Proficiency in using CRM software and other relevant tools
 </li>
 <li>
 Excellent persuasion and negotiation skills
 </li>
 <li>
 Goal-oriented and self-motivated with a strong work ethic
 </li>
 <li>
 Ability to work effectively in a fast-paced environment
 </li>
 <li>
 High school diploma or equivalent; a bachelor's degree is a plus
 </li>
 <li>
 Fluency in English and familiarity with online education platforms is a plus
 </li>
 </ul>
 
 
 
 
 
 
</div>

Telesales Agent

Tabby | تابي

<div>
 
 
 Department:
 
 Training and Quality
 
 
 
 Location:
 
 Egypt
 
 
 
 
 Description
 
 
 
 
 Role Overview
 
 
 We&rsquo;re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You&rsquo;ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 What You&rsquo;ll Be Doing
 
 <ul>
 <li>
 Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).
 </li>
 <li>
 Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.
 </li>
 <li>
 Co-create with Trainers and SMEs to make sure learning is accurate and practical.
 </li>
 <li>
 Create engaging and clear training materials in line with our tone, tools, and branding.
 </li>
 <li>
 Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.
 </li>
 <li>
 Use feedback, quiz scores, and QA data to improve and iterate quickly.
 </li>
 </ul>
 
 
 Ramp-Up Expectations
 
 
 
 
 We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like:
 
 
 <ul>
 <li>
 
 Month 1:
 
 Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.
 
 
 </li>
 <li>
 
 Month 2&ndash;3:
 
 Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.
 
 
 </li>
 <li>
 
 Month 4+:
 
 Take the lead on full content projects &mdash; from brief to delivery &mdash; and become the go-to for anything instructional design in agent education.
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 
 Skills, Knowledge &amp; Expertise
 
 <ul>
 <li>
 Excellent written
 
 English and Arabic
 
 with ****strong editing, formatting, and structuring skills
 </li>
 <li>
 At least
 
 1 year in instructional design
 
 and eLearning creation.
 </li>
 <li>
 
 Hands-on experience with tools
 
 like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.
 </li>
 <li>
 Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.
 </li>
 <li>
 Strong
 
 writing and visual storytelling skills
 
 &mdash; you know how to make complex things sound simple.
 </li>
 <li>
 Comfortable
 
 working cross-functionally
 
 &mdash; especially with Product, Tech, and Ops teams.
 </li>
 <li>
 Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure
 
 
 </li>
 <li>
 
 Preferred Qualifications
 
 <ul>
 <li>
 
 2+ years
 
 overall in L&amp;D, CX enablement, or content design (minimum 1 year in instructional design).
 </li>
 <li>
 Bonus if you&rsquo;ve worked in
 
 CX, product, or tech startups
 
 .
 </li>
 <li>
 Experience with knowledge bases (like Notion, Zendesk, Helpjuice).
 </li>
 <li>
 Experience collaborating with training, QA, compliance, or product teams
 </li>
 <li>
 Experience supporting
 
 multilingual teams
 
 or agents with limited English proficiency is a plus.
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Instructional Designer

Explore 883+ Customer service agent arabic in Cairo 12 Months Contract Jobs In Cairo Egypt this November. Find roles across top companies and apply now to boost your career.