customer experience manager

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

customer delivery associate peoject manager spanish speaker (vois) Jobs in Giza

customer delivery associate peoject manager spanish speaker (vois)

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer service operation manager Jobs in Giza

customer service operation manager

customer service agent english

QuickfirmX

QuickfirmX is hiring Customer Service Agents for Naos Solutions &ndash; English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.About the Role<ul><li>Respond to customer inquiries via phone and email</li></ul><ul><li>Resolve issues related to services, accounts, or products</li></ul><ul><li>Follow internal processes and quality guidelines</li></ul><ul><li>Communicate clearly and professionally in English</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and service excellence</li></ul><ul><li>Accurately log all call details</li></ul><ul><li>Attend training and meet performance targets</li></ul><ul><li>Collaborate with team leaders and internal departments</li></ul>Requirements&middot; English level: Minimum C1 (Fluent)&middot; Strong communication and problem-solving skills&middot; Must be able to work onsite in Maadi&middot; Graduates, gap year students, and dropouts eligible&middot; Previous call centre experience is a must&middot; Typing speed and computer skills for email interactionsShifts&middot; Fixed night shift: 4 PM &ndash; 1 AM&middot; Days worked: 5 days/week (Sat &amp; Sun off)&middot; Lunch/dinner break: 1 hourBenefits<ul><li>Salary: 11,000 EGP Gross</li></ul><ul><li>Attendance Bonus: 2,000 EGP</li></ul><ul><li>KPI Bonus: 2,000 EGP</li></ul><ul><li>Transport Allowance: ~1,100 EGP</li></ul><ul><li>Total Gross Package: ~16,100 EGP</li></ul><ul><li>Medical and Social Insurance</li></ul><ul><li>Career development opportunities in a global BPO environment</li></ul>Interview Process<ul><li>Final Interview &ndash; Online or onsite with Naos Solutions</li></ul>Fluent in English? Ready to build your future in a professional, global environment? Apply today through QuickfirmX and join Naos Solutions in Maadi!Job Type: Full-timePay: E&pound;19,000.00 per month

Customer Service Agent – English Inbound

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

اورنچ مصر

<div>About the job Customer Value Management (CVM) Manager
<div>Purpose of the job

The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management. This includes growing recharge and data revenues, driving customer migration strategies, and managing end-to-end execution of data stimulation programs. The role requires strong analytical skills, commercial acumen, and telecom experience to deliver measurable business results while ensuring an excellent customer experience.

Duties and Responsibilities

Recharge &amp; Revenue Growth
<ul><li>
Segment the customer base and design initiatives to stretch recharge behavior.</li><li>
Win back recharge droppers through aggressive offers and retention strategies.</li><li>
Drive CVM revenue contribution by developing new monetization opportunities.</li></ul>

Data Revenue &amp; Stimulation
<ul><li>
Identify and analyze customers data usage in collaboration with insight analysts and modellers.</li><li>
Define segmentation criteria for data stimulation programs (usage, ARPU, demographics, etc.).</li><li>
Design and launch targeted data offers to upsell higher data buckets or cross-sell to non-users (e.g., try &amp; buy offers).</li><li>
Develop targeted data bonuses, buckets, and offers to complement the ATL portfolio.</li><li>
Manage end-to-end data stimulation programs: concept creation, business cases, TTM approvals, forecasting, pre-launch testing, and post-launch analysis.</li></ul>

Renewals, Migrations &amp; ARPU Growth
<ul><li>
Increase data revenues by stimulating renewals and upgrades.</li><li>
Implement targeted offers to accelerate renewals.</li><li>
Drive migrations from Prepaid Hybrid Postpaid to enhance engagement and ARPU.</li><li>
Design IT initiatives to optimize renewals and migrations.</li></ul>

Campaign &amp; Customer Experience Management
<ul><li>
Manage the customer journey across products and campaigns to ensure a smooth experience.</li><li>
Prepare scripts, SMS, push notifications, and communication briefs for campaigns.</li><li>
Collaborate with Direct Marketing teams to launch outbound campaigns, including agent training, coaching, monitoring, and performance reporting.</li><li>
Monitor results continuously, improving offers, targeting rules, and campaign execution.</li></ul>

Analytics, Insights &amp; Financials
<ul><li>
Conduct financial analyses, business cases, and traffic forecasts to support CVM programs.</li><li>
Share insights, reviews, and performance results with top management to support decision-making.</li><li>
Track and report on CVM KPIs, ensuring contribution to company targets.</li></ul>

Collaboration &amp; Cross-Functional Work
<ul><li>
Work closely with CRM insight, direct marketing, IT, digital, and technology teams to deliver initiatives.</li><li>
Build strong internal relationships with Marketing, Customer Service, Sales &amp; Distribution, and Finance.</li><li>
Actively contribute to the annual marketing plan and revenue growth strategy.</li></ul>

Job specification

Education

<ul><li>Bachelors degree in Marketing, Business, Telecommunications, or related field (Masters preferred).</li></ul>

Experience

<ul><li>5-7 years experience in telecom, with at least 3 years in CVM, Retention, Data Monetization, or Revenue Management.</li>
</ul>Skills and Abilities

<ul><li>Strong knowledge of customer lifecycle management, segmentation, and targeted campaign execution.</li><li>
Proven ability to interpret data and translate insights into commercial actions.</li><li>
Experience in product/offer development, forecasting, and business case preparation.</li><li>
Strong knowledge of digital channels and customer communication strategies.</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Fluent in English and Arabic.</li></ul></div></div>

Customer Value Management (CVM) Manager

Orange

<div><div>Purpose of the job
The CVM Manager will be responsible for maximizing customer lifetime value through targeted campaigns, innovative offers, and lifecycle management. This includes growing recharge and data revenues, driving customer migration strategies, and managing end-to-end execution of data stimulation programs. The role requires strong analytical skills, commercial acumen, and telecom experience to deliver measurable business results while ensuring an excellent customer experience.
Duties and Responsibilities
Recharge &amp; Revenue Growth<ul><li>
Segment the customer base and design initiatives to stretch recharge behavior.</li><li>
Win back recharge droppers through aggressive offers and retention strategies.</li><li>
Drive CVM revenue contribution by developing new monetization opportunities.</li></ul>
Data Revenue &amp; Stimulation<ul><li>
Identify and analyze customers data usage in collaboration with insight analysts and modellers.</li><li>
Define segmentation criteria for data stimulation programs (usage, ARPU, demographics, etc.).</li><li>
Design and launch targeted data offers to upsell higher data buckets or cross-sell to non-users (e.g., try &amp; buy offers).</li><li>
Develop targeted data bonuses, buckets, and offers to complement the ATL portfolio.</li><li>
Manage end-to-end data stimulation programs: concept creation, business cases, TTM approvals, forecasting, pre-launch testing, and post-launch analysis.</li></ul>
Renewals, Migrations &amp; ARPU Growth<ul><li>
Increase data revenues by stimulating renewals and upgrades.</li><li>
Implement targeted offers to accelerate renewals.</li><li>
Drive migrations from Prepaid Hybrid Postpaid to enhance engagement and ARPU.</li><li>
Design IT initiatives to optimize renewals and migrations.</li></ul>
Campaign &amp; Customer Experience Management<ul><li>
Manage the customer journey across products and campaigns to ensure a smooth experience.</li><li>
Prepare scripts, SMS, push notifications, and communication briefs for campaigns.</li><li>
Collaborate with Direct Marketing teams to launch outbound campaigns, including agent training, coaching, monitoring, and performance reporting.</li><li>
Monitor results continuously, improving offers, targeting rules, and campaign execution.</li></ul>
Analytics, Insights &amp; Financials<ul><li>
Conduct financial analyses, business cases, and traffic forecasts to support CVM programs.</li><li>
Share insights, reviews, and performance results with top management to support decision-making.</li><li>
Track and report on CVM KPIs, ensuring contribution to company targets.</li></ul>
Collaboration &amp; Cross-Functional Work<ul><li>
Work closely with CRM insight, direct marketing, IT, digital, and technology teams to deliver initiatives.</li><li>
Build strong internal relationships with Marketing, Customer Service, Sales &amp; Distribution, and Finance.</li><li>
Actively contribute to the annual marketing plan and revenue growth strategy.</li></ul>
Job specification
Education
<ul><li>Bachelors degree in Marketing, Business, Telecommunications, or related field (Masters preferred).</li></ul>
Experience
<ul><li>5-7 years experience in telecom, with at least 3 years in CVM, Retention, Data Monetization, or Revenue Management.</li></ul>
Skills and Abilities
<ul><li>Strong knowledge of customer lifecycle management, segmentation, and targeted campaign execution.</li><li>
Proven ability to interpret data and translate insights into commercial actions.</li><li>
Experience in product/offer development, forecasting, and business case preparation.</li><li>
Strong knowledge of digital channels and customer communication strategies.</li><li>
Excellent stakeholder management and cross-functional collaboration skills.</li><li>
Fluent in English and Arabic.</li></ul>
</div><div></div><div><h2 class="jobSectionHeader">Contrat
</h2><div>CDI</div></div></div>

Egypt United Tours

UTS Tours is a leading travel company in Egypt, creating tailor-made journeys, luxury Nile cruises, and authentic cultural experiences. We&rsquo;re passionate about delivering exceptional service and about sharing travel stories that inspire.We&rsquo;re looking for a Travel Advisor to join our team in Giza. This is a great opportunity for fresh graduates who are fluent in English and eager to start a career in the travel industry.What you&rsquo;ll do:<ul><li>Assist clients with travel plans, bookings &amp; customer service</li><li>Recommend destinations, design itineraries &amp; manage reservations</li><li>Solve travel-related issues for clients</li><li>Write engaging travel blogs and articles</li><li>Create and maintain content on our online platforms to inspire and inform our community</li></ul>What we&rsquo;re looking for:<ul><li>Fluent English (B2 level or higher)&mdash;essential</li><li>Excellent written and verbal communication skills</li><li>Passion for travel &amp; storytelling</li><li>Strong organizational and time-management skills</li><li>A collaborative, positive attitude</li><li>Bachelor&rsquo;s degree (Tourism, Hospitality, Communications, or related fields preferred, but all majors welcome)</li><li>No prior experience is required; we provide full training.</li></ul>Working hours: 10 am to 6 pm2 days offAttractive PackagesWork location: Giza, EgyptIf you&rsquo;re fluent in English, love travel, and want to grow your skills in customer service and content creation, this role is for you!Job Type: Full-timeApplication Question(s):<ul><li>What is your expected salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Travel Advisor

Concentrix

NEW LOB#Concentrix is hiring customer support specialists for an English accountRequirements:-High English level (B2)-customer service experience preferableBenefits:* Salary 16,250k Gross + up to 12 k bonus* Paid training* Social and medical insurance* Rotational shifts (2 PM-7 AM)Job Types: Full-time, Contract, New grad Contract length: 12 monthsPay: E&pound;162,500.00 per monthApplication Question(s):<ul><li>Are you a grad?</li><li>Are you okay with night shifts?</li></ul>

Customer Service Representative

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution. Job Role<ul><li>Serve as the first point of contact for customers</li></ul><ul><li>Manage inbound inquiries through calls and emails</li></ul><ul><li>Resolve customer concerns and track issues</li></ul><ul><li>Coordinate with internal teams when necessary</li></ul>Responsibilities<ul><li>Handle customer interactions professionally and promptly</li></ul><ul><li>Provide accurate information about products or services</li></ul><ul><li>Log all interactions into the system and follow up as needed</li></ul><ul><li>Meet performance metrics and customer satisfaction targets</li></ul><ul><li>De-escalate issues and escalate when needed</li></ul>RequirementsRequirements:<ul><li>English Level: B2+ to C1 (advanced level is required)</li></ul><ul><li>Previous experience in customer service is a must</li></ul><ul><li>Strong spoken and written English communication skills</li></ul><ul><li>Graduates, gap year students, and dropouts only</li></ul><ul><li>Must be able to work from the office in Maadi</li></ul><ul><li>Strong problem-solving attitude and patience</li></ul><ul><li>Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)</li></ul>BenefitsBase Salary (Gross):<ul><li>First 3 months: EGP 11,000</li></ul><ul><li>Months 4&ndash;6: EGP 12,000</li></ul><ul><li>After 6 months: EGP 13,000</li></ul>Additional Bonuses and Allowances:<ul><li>Attendance Bonus: EGP 1,500</li></ul><ul><li>KPI Bonus: EGP 1,500</li></ul><ul><li>Transportation Allowance: EGP 1,100</li></ul>Total Monthly Gross Package:<ul><li>First 3 Months: EGP 15,100</li></ul><ul><li>Months 4&ndash;6: EGP 16,100</li></ul><ul><li>After 6 Months: EGP 17,100</li></ul>Other Benefits:<ul><li>Paid training (treated as official working days)</li></ul><ul><li>Medical insurance</li></ul><ul><li>Structured work environment with clear career path</li></ul>Interview Process<ul><li>First Interview: Online screening and introduction</li></ul><ul><li>Final Interview: On-site in Maadi with the partner company</li></ul>If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.Job Type: Full-timePay: E&pound;13,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What is your English proficiency level?</li><li>Are you ready to work night shifts?</li><li>Are you able to work on-site in Maadi?</li><li>What is your current academic status? (Graduate, Gap Year, Dropout)</li><li>Do you have previous call center experience?</li></ul>

English Customer Service – Night Shift in Maadi

Explore 231+ Customer service agent english in Giza this September. Find roles across top companies and apply now to boost your career.

231 customer service agent english jobs IN Giza

Customer Service Agent – English Inbound

Guest Service Agent

Customer Value Management (CVM) Manager

Customer Value Management (CVM) Manager

Travel Advisor

Customer Service Representative

English Customer Service – Night Shift in Maadi