bilingual spanish customer support representative Jobs in Giza

bilingual spanish customer support representative

banking customer support professional Jobs in Giza

banking customer support professional

collections specialist

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer service operation manager Jobs in Giza

customer service operation manager

contact center agent

MBC GROUP

<div>
 
 
 About Us:
 
 
 
 
 MBC Group is the largest owner and operator of satellite TV and radio networks, VOD, and digital services, based in Diplomatic Quarter, Riyadh. It broadcasts a portfolio of Arabic and Western entertainment channels as well as managing the Al Arabiya news channel. In addition, MBC Group owns and operates Shahid: the world&rsquo;s leading Arabic VOD and SVOD streaming platform by MBC GROUP, offering premium content to families, including binge worthy exclusive Shahid Original Series; Shahid Premieres; Arabic movies fresh off the box-office; live TV channels in true HD quality
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Handle inbound and outbound customer calls professionally and courteously.
 
 
 Provide accurate information and effective assistance to resolve customer inquiries and issues.
 
 
 Utilize strong communication skills to ensure a positive customer experience.
 
 
 Document customer interactions and maintain detailed records in the system.
 
 
 Collaborate with team members and other departments to address customer needs.
 
 
 Adhere to established policies and procedures for efficient call handling.
 
 
 Stay updated on product and service information to effectively assist customers.
 
 
 Meet performance targets, including call quality and resolution time.
 
 
 Manage the day-to-day operations of the care center, providing gaming expertise and support to users.
 
 
 Oversee and moderate Discord channels for various gaming communities.
 
 
 Combine deep gaming knowledge with community management skills to ensure a positive and engaging experience for care center clients and online #gaming community members.
 
 
 
 
 
 
 Requirements:
 
 
 
 Proven experience as a Contact Center Agent or in a similar role.
 
 
 FLUENT English.
 
 
 Familiarity with call center systems and customer service software.
 
 
 Ability to multitask and prioritize in a fast-paced environment.
 
 
 Exceptional interpersonal and communication skills.
 
 
 Strong problem-solving and decision-making abilities.
 
 
 Flexibility to work in shifts, including evenings and weekends.
 
 
 Passion for gaming with an understanding of online gaming communities.
 
 
 Experience in community management, especially on platforms like Discord, is a plus.
 
 
 
 
 
 
 MM
 
 
</div>

Contact Center Agent

Nasoft

<div><ul><li>Monitor vacancies &amp; ensure they are adequately filled within the Talent Acquisition KPIs of vacancy rate duration of hiring &amp; caliber hired.</li></ul><ul>
<li>Monitor and analyze incoming CVs from multiple sources, screening and classifying candidates according to specialization, experience, and suitability for the Gulf market.
</li><li>Coordinate with departments, employees, applicants, and management to provide guidance and support regarding recruitment, probation, and internal transfers.
</li><li>Represent the company in job fairs and industry-related events, promoting the company&rsquo;s brand, open vacancies, and career development opportunities.
</li><li>Ensure timely, cost-effective, and quality-driven fulfillment of all recruitment requisitions.
</li><li>Prepare and maintain accurate Talent Acquisition reports to support decision-making.
</li><li>Regularly update Job Descriptions to align with business expansion and operational needs.
</li><li>Assess and evolve organizational structures to support strategic growth.</li>
</ul>Requirements<ul>
<li>Bachelor&rsquo;s degree in Business Administration or a related field.
</li><li>Minimum 3 years of experience as a Talent Acquisition Specialist in call center and telecommunications industries, preferably within the Gulf market.</li>
<li>Proven experience in hiring for customer service, contact center operations, and supervisory/management roles.
</li><li>Strong understanding of Gulf market recruitment practices, cultural nuances, and workforce dynamics.
</li><li>Very good to excellent command of English; knowledge of Gulf dialects is an advantage.
</li><li>Hands-on experience with sourcing tools, social media platforms, and creative channels to attract top talent.
</li><li>Ability to multitask and deliver under pressure while maintaining quality standards.
</li><li>Strong reporting and analytical skills with proficiency in MS Office applications (Excel, PowerPoint, Word).
</li></ul><h3 class="jobSectionHeader">Skills</h3><ul>
<li>Strong negotiation and influencing skills.
</li><li>Excellent time management and organizational abilities.
</li><li>Active listening and interpersonal communication skills.
</li><li>Ability to thrive in fast-paced, dynamic environments.
</li><li>Flexibility and adaptability to meet Gulf market recruitment demands.</li>
</ul>Benefits<ul>
<li>Working days: 5 days (From Sunday to Thursday)</li>
<li>Working Hours: 8 hours (From 10:00am to 6:00pm)</li>
<li>Health, and social insurance.</li>
<li>Learning &amp; Development.</li>
<li>Gym Subscription Discount</li></ul></div>

Talent Acquisition Specialist (Telecommunications Background)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To maintain the Unified Communication Environment infrastructure, collaboration tools, Contact Center Voice infrastructure and Corporate Voice technologies to ensure optimal, best quality voice and video communication between corporate staff and customers.
Description
Unified Communication Infrastructure
Implement, configure and support new solutions for Cisco Unified Communication engagements to guarantee service availability.
Maintain all Cisco unified communication components at the appropriate patch and software levels Cisco annual inventory and vendor warranty validation to minimize risk of unplanned outages due to bugs.
Work with vendor technical teams to prospect and develop Cisco Unified Communications, design, installation, and support.
Deploy and maintain a proper integrated Video solution across the corporate to facilitate Video conferencing between different geographic locations.
Maintain different collaboration tools such as the WebEx, and ensure that End Users have proper training and awareness to ensure smooth business operation.
Maintain voice PRIs, and the Call Center PRIs (19666 and 19VIP) to guarantee the operation of all voice services around the clock.
Maintain stability and availability of Call Center Voice services, and the quality of the calls to ensure providing the best customer experience.
Handle and test the Disaster Recovery Collaboration components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment.
Monitor collaboration system components performance to guarantee that the provided service availability/stability is optimized.
Resolve escalated Service Desk voice/video problems to guarantee that business services are always reachable.
Apply regular health-check on the Collaboration system components in order to optimize performance and to proactively detect possible failures/problems.
Policies, Processes and Procedures
Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
Day-to-day operations
Follow the day-to-day operations related to own jobs in the IT Infrastructure Management department to ensure continuity of work.
Compliance
Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks.<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
Bachelor Degree in Communications / Computer Engineering
For Engineer: Minimum 1 &ndash; 3 Years of experience in Voice and Collaboration
For Senior Engineer: Minimum 4 - 5 Years of experience in Voice and Collaboration
CCNA is a minimum requirement
Good Knowledge in Networking, preferably CISCO products and technologies;
Routing &amp; Switching
Network Security baselines
Good Knowledge in Voice and Video Conferencing, preferably CISCO products and technologies;
IP Telephony and Unified Communication Systems.
Telepresence solutions.
WebEx and Corporate IM solutions.
Knowledge in MS Teams or Zoom is a plus.
Skills
Good command of English and Arabic languages
Good Communication and presentation skills
Good Analytical Thinking and Problem Solving skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

VOICE & MULTIMEDIA ADMINISTRATOR/SENIOR ADMINISTRATOR

Concentrix

About the Role: Concentrix is seeking a motivated and customer-focused individual to join our team as a Banking Customer Service Representative. In this role, you&rsquo;ll be the first point of contact for customers of a leading financial institution, helping them navigate their banking needs with confidence and care.Key Responsibilities:<ul><li>Handle inbound and outbound customer inquiries related to banking products and services</li><li>Assist customers with account management, transactions, and troubleshooting issues</li><li>Provide accurate information while maintaining compliance with banking regulations</li><li>Resolve customer concerns efficiently and empathetically</li><li>Document interactions and follow up as needed to ensure customer satisfaction</li></ul>What We&rsquo;re Looking For:<ul><li>Excellent communication and interpersonal skills</li><li>Strong problem-solving abilities and attention to detail</li><li>Ability to multitask in a fast-paced environment</li><li>Previous experience in customer service or banking is a plus</li><li>High school diploma or equivalent required; additional education is an asset</li></ul>Why Join Concentrix?<ul><li>Competitive salary and performance-based incentives</li><li>Comprehensive training and ongoing support</li><li>Opportunities for career growth and development</li><li>Inclusive, dynamic, and supportive work culture</li></ul>Apply Today If you're passionate about helping people and thrive in a customer-centric environment, we&rsquo;d love to hear from you. Join Concentrix and be part of a team that&rsquo;s redefining customer experience in the banking industry.Job Types: Full-time, PermanentPay: Up to E&pound;21,800.00 per monthAbility to commute/relocate:<ul><li>6th of October City: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>call center: 1 year (Required)</li></ul>Language:<ul><li>English with high fluency (Required)</li></ul>

Banking Customer Support Professional

QuickfirmX

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution. Job Role<ul><li>Serve as the first point of contact for customers</li></ul><ul><li>Manage inbound inquiries through calls and emails</li></ul><ul><li>Resolve customer concerns and track issues</li></ul><ul><li>Coordinate with internal teams when necessary</li></ul>Responsibilities<ul><li>Handle customer interactions professionally and promptly</li></ul><ul><li>Provide accurate information about products or services</li></ul><ul><li>Log all interactions into the system and follow up as needed</li></ul><ul><li>Meet performance metrics and customer satisfaction targets</li></ul><ul><li>De-escalate issues and escalate when needed</li></ul>RequirementsRequirements:<ul><li>English Level: B2+ to C1 (advanced level is required)</li></ul><ul><li>Previous experience in customer service is a must</li></ul><ul><li>Strong spoken and written English communication skills</li></ul><ul><li>Graduates, gap year students, and dropouts only</li></ul><ul><li>Must be able to work from the office in Maadi</li></ul><ul><li>Strong problem-solving attitude and patience</li></ul><ul><li>Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)</li></ul>BenefitsBase Salary (Gross):<ul><li>First 3 months: EGP 11,000</li></ul><ul><li>Months 4&ndash;6: EGP 12,000</li></ul><ul><li>After 6 months: EGP 13,000</li></ul>Additional Bonuses and Allowances:<ul><li>Attendance Bonus: EGP 1,500</li></ul><ul><li>KPI Bonus: EGP 1,500</li></ul><ul><li>Transportation Allowance: EGP 1,100</li></ul>Total Monthly Gross Package:<ul><li>First 3 Months: EGP 15,100</li></ul><ul><li>Months 4&ndash;6: EGP 16,100</li></ul><ul><li>After 6 Months: EGP 17,100</li></ul>Other Benefits:<ul><li>Paid training (treated as official working days)</li></ul><ul><li>Medical insurance</li></ul><ul><li>Structured work environment with clear career path</li></ul>Interview Process<ul><li>First Interview: Online screening and introduction</li></ul><ul><li>Final Interview: On-site in Maadi with the partner company</li></ul>If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.Job Type: Full-timePay: E&pound;13,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What is your English proficiency level?</li><li>Are you ready to work night shifts?</li><li>Are you able to work on-site in Maadi?</li><li>What is your current academic status? (Graduate, Gap Year, Dropout)</li><li>Do you have previous call center experience?</li></ul>

English Customer Service – Night Shift in Maadi

Freelance Recruiters &ndash; Work Remotely with QuickfirmX QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are looking for freelance recruiters to source candidates for call center jobs with leading companies in Egypt.Who can apply:<ul><li>Graduates, undergraduates, gap years, and dropouts are all welcome.</li><li>Must have a laptop/PC and stable internet.</li><li>Remote jobs &ndash; work from anywhere in the world.</li></ul>Your role:<ul><li>Source candidates online or offline (social media, connections, referrals).</li><li>Share opportunities available on our platform.</li><li>If your candidate is hired and passes training, you get paid.</li></ul>Commission per hire (highest in the market):<ul><li>English: 1,500 EGP</li><li>German: 2,000 EGP</li><li>Spanish / Italian / French: 2,000 EGP</li><li>Dutch: 2,000 EGP</li></ul>Benefits:<ul><li>Training and guidance provided.</li><li>Promotion opportunity to Team Leader after 6 months.</li><li>Flexible working hours.</li><li>Gain experience in recruitment and HR.</li><li>Unlimited bonuses, discounts, and offers through our partners.</li><li>Work with the first and leading call center recruitment platform in Egypt.</li></ul>Requirements:<ul><li>English level B2 or above.</li><li>At least 2 hours available per day to work.</li><li>Previous recruitment or sales experience is a plus.</li></ul>Job Types: Full-time, Part-time, New gradPay: E&pound;5,000.00 - E&pound;80,000.00 per monthExpected hours: No less than 10 per weekApplication Question(s):<ul><li>Do you have a laptop or PC with stable internet connection?</li><li>Are you available to work at least 2 hours per day? (Yes / No)</li><li>Do you have any previous experience in recruitment, sales, or sourcing candidates? (Yes / No &ndash; If yes, please specify)</li><li>Are you comfortable working on a freelance basis with commission per hire only (no basic salary)? (Yes / No)</li><li>Are you able to source candidates through social media, personal networks, or offline channels? (Yes / No)</li></ul>

Freelance Recruiters – Work Remotely with QuickfirmX

HONOR

<div>
 
 
 About HONORdh
 
 
 
 HONOR is a leading global provider of smart devices. It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&amp;D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of high-quality smartphones, tablets, laptops, and wearables to suit every budget, HONOR&rsquo;s portfolio of innovative, premium, and reliable products enables people to become the better version of themselves.
 
 
 For more information, please visit HONOR online at https://www.hihonor.com/fr/
 
 
 
 
 
 Privacy notice for FR: https://agreement.itsec.hihonor.com/asm/agrFile/getHtmlFile?agrNo=1346&amp;country=fr&amp;branchId=0&amp;langCode=fr-fr
 
 
 
 
 
 
 Position: Customer Service Operation Manager
 
 
 
 
 Job location: 26th July street, Touristic Zone, 6th of October, Giza, Egypt.
 
 
 
 
 
 
 
 WHERE YOUR EXPERTISE IS NEEDED
 
 
 
 
 
 <ul>
 <li>
 Use call center management methodology to manage BPO and push it improve.
 </li>
 <li>
 Resolve customer issues Including not limited to technical\ecommerce\logistics\finance\return escalated from BPO by communicate with/push different department of Honor.
 </li>
 <li>
 Output guidance and training BPO to improve their skill.
 </li>
 <li>
 Lead some key projects and create the process and output the operation guidance/procedure.
 </li>
 <li>
 Monitor KPIs such as SL, FCR, NSAT, pending case close rate. output the improvement measure to push BPO and the different department of Honor to improve.
 </li>
 <li>
 Analyze customer voice and output the improvement measure on Honor and BPO and make it implemented.
 </li>
 <li>
 Output some reports.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE ARE LOOKING FOR
 
 
 <ul>
 <li>
 At least 6 years call center experience. At least 2 years project management experience for managing 30FTE.
 </li>
 <li>
 Good communication skill and be good at pushing other department and supplier to improve
 </li>
 <li>
 Be good at creating PPT and presentation. Be good at excel and call center business data analysis. Be good at creating business report.
 </li>
 <li>
 Self-motivated, Result oriented.
 </li>
 <li>
 Bachelor&rsquo;s degree or above
 </li>
 <li>
 
 English is mandatory, French will be a plus.
 
 </li>
 </ul>
 
 Please, send us your resume in English or French.
 
 
 
 
 
 At Honor, we celebrate Diversity&amp;Inclusion and are committed to build teams that represent a variety of backgrounds, perspectives, and skills. Please send you CV and cover letter to chengjie@honor.com &amp; francehr@honor.com.
 
</div>

Customer Service Operation Manager

Explore 35+ Contact center agent in Giza this October. Find roles across top companies and apply now to boost your career.