call center agent

call center specialist

contact center agent (banking) Jobs in Giza

contact center agent (banking)

content specialist

junior software tester

contact center agent

HSBC

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
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 Location:
 
 Mohandessin (On-site)
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 Shifts:
 
 24/7 Rotational with rotational days off
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 Requirements:
 
 
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 University Graduates
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 English level: B2
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 Previous Customer Service experience from 1 to 2 years is a must.
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 Benefits:
 
 
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 Gross Salary:
 
 based on experience
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 Social &amp; Medical Insurance
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</div>

Contact Center Agent (Banking)

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Make outbound and follow-up calls promptly and professionally.
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 Follow communication scripts when handling different topics.
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 Respond to customer inquiries in a timely manner.
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 Record and update accurate customer information and feedback.
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 Document all call details according to standard operating procedures.
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 Upsell services and retain customers when possible.
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 Meet performance goals for call handling and quality.
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 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
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 Requirements:
 
 
 
 
 
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 Educational Background:
 
 Bachelor&rsquo;s degree.
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 Excellent English verbal communication skills
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 Previous experience in a customer support role.
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 Strong phone, verbal, and written communication skills with active listening.
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 Comfortable working with computers and CRM or SAP systems (preferred).
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 Ability to work flexible shifts, including weekends and holidays.
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 Patience, customer focus, and adaptability to different personality types.
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 Familiarity with Microsoft Office.
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 Ability to multitask and speed typing skills.
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 </ul>
 
 
</div>

Call Center Specialist

<div>
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal responsibilities
 
 
 
 
 Impact on the Business
 
 
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 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
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 Delivers what is promised in line with customer expectations
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 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
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 Customers / Stakeholders
 
 
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 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
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 Generating customer loyalty through strong knowledge of key products and services
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 Owns and resolves issues and understands how and when to escalate
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 Leadership &amp; Teamwork
 
 
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 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
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 Values diversity amongst team
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 Operational Effectiveness &amp; Control
 
 
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 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
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 Maintains HSBC internal control standards
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 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
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 Qualifications - External
 
 
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 Must be university graduate in any discipline
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 Must be Fluent to Native Like Speaker in English
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 Open to working flexible shifting schedules and night and overnight shifts
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 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
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 Takes pride in delivering what is promised in line with the customer and service expectations
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 Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
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 Ability to work in a high-volume, fast paced environment is required
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 Proficiency with personal computers and basic software packages and specialised applications
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 Excellent communication skills and is polite and friendly at all times
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 Displays patience and empathy
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 Must have residency in Cairo
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 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
 
 
</div>

Customer Service Representative

Bayantech

<div>
 We are seeking a Senior AI Engineer to lead the design, development, and optimization of advanced AI systems. The ideal candidate has proven experience in LLM fine-tuning, custom model training, and RAG (Retrieval-Augmented Generation), with a strong foundation in machine learning, NLP, and multimodal AI (speech, text, and vision).
 
 
 You will work closely with our R&amp;D team to deliver production-grade AI solutions across projects such as voice AI agents, translation automation, localization platforms, and real-time inference systems. The role also involves mentoring junior engineers and collaborating with backend and DevOps teams to ensure performance, scalability, and deployment reliability.
 
 
 
 Job Description :
 
 
 
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 Design, develop, and deploy AI agents capable of performing autonomous tasks.
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 Build and fine-tune solutions using LLMs (e.g., OpenAI, Gemini, Claude, Mistral, LLaMA).
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 Proficient in Retrieval-Augmented Generation (RAG) systems and experienced with vector databases, leveraging these technologies to enhance AI model performance and scalability
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 Implement communication between agents using agent orchestration frameworks.
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 Automate workflows for sales, project management, accounting, and localization.
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 Collaborate with backend and frontend teams to integrate AI services.
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 Conduct prompt engineering and evaluation of model outputs.
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 Ensure the scalability and performance of AI systems in production environments.
 
 
 
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 Requirements:
 
 
 
 7+ years of experience in AI, NLP, or ML system development.
 
 
 Proven expertise in LLM training and fine-tuning (GPT, LLaMA, Mistral, Falcon, etc.).
 
 
 Hands-on experience with RAG pipelines and vector databases (FAISS, Pinecone, Qdrant, Weaviate).
 
 
 Strong Python skills and proficiency in PyTorch or TensorFlow.
 
 
 Experience building and deploying custom AI models for text or speech.
 
 
 Knowledge of transformer architectures, tokenization, and quantization.
 
 
 Practical use of OpenAI API, Hugging Face, and LangChain.
 
 
 Experience integrating models via FastAPI, Flask, or NestJS microservices.
 
 
 Familiarity with MLOps, Docker, CI/CD, and cloud environments (AWS/GCP/Azure).
 
 
 Strong foundation in deep learning, statistics, and data preprocessing.
 
 
 Excellent communication and leadership skills to guide junior AI engineers.
 
 
 
 Nice to Have:
 
 
 
 Experience with speech models (Deepgram, Whisper, Piper).
 
 
 Familiarity with Twilio, Asterisk, or WebSocket-based AI streaming.
 
 
 Knowledge of localization automation and translation quality scoring.
 
 
 Understanding of LangGraph, CrewAI, or multi-agent frameworks.
 
 
 Exposure to multi-GPU training and on-premise optimization.
</div>

Senior AI Engineer (Hybrid)

Agoda

<div>
 
 About Agoda
 
 
 
 At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.
 
 
 Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.
 
 
 No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you&rsquo;re ready to begin your best journey and help build travel for the world, join us.
 
 
 We are looking for a hands on Senior Security Engineer to secure our cloud and platform environments. This role works closely with engineering teams and focuses on building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and TypeScript.
 
 
 
 Key Responsibilities:
 
 
 
 Secure Cloud Deployment:
 
 
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 Design, implement, and manage secure cloud deployments across AWS and GCP environments using Terraform.
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 Kubernetes &amp; GitOps Security: Deploy and manage both internal and third‑party security products within the Kubernetes ecosystem.
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 Work with GitOps workflows using tools like Argo CD and Flux, and Helm charts.
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 Security Automation &amp; Tooling: Design and build security tooling and services using Go and TypeScript.
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 Misconfiguration Management: Proactively identify, analyze, and remediate cloud misconfigurations.
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 Cloud Architecture Guidance: Provide guidance to Engineering teams on secure architecture.
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 Threat Detection &amp; Response: Build and optimize cloud-native detection rules and alerting pipelines to monitor for suspicious activities within the cloud and container workloads.
 
 
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 </ul>
 
 Required Skills &amp; Experience:
 
 
 
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 8+ years of experience in security engineering, cloud security, or platform engineering roles.
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 Hands-on experience securing production workloads in AWS and GCP.
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 Strong experience designing and securing Infrastructure as Code using Terraform.
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 Deep understanding of Kubernetes security, including troubleshooting Helm deployments and GitOps-based workflows.
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 Strong programming skills in Go and TypeScript, with Python used for automation where appropriate.
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 Experience embedding security controls into CI/CD pipelines.
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 Certifications (Required) Certified Kubernetes Administrator (CKA) Certified Kubernetes Security Specialist (CKS) Certifications (Preferred) AWS Certified Security
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 Specialty Google Professional Cloud Security Engineer HashiCorp Certified: Terraform Associate
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 Nice-to-Have Experience with Policy-as-Code frameworks such as Open Policy Agent (OPA).
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 Experience securing service mesh environments (Istio). Background in software engineering or platform engineering before moving into security.
 
 
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 </ul>
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 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
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 Facebook https://www.facebook.com/agodacareers/
 </li>
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 LinkedIn https://www.linkedin.com/company/agoda
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 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
 
 
</div>

Security Engineer (Bangkok Based, Relocation Support)

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