bank contact center

customer service representative Jobs in Giza

customer service representative

call center representative

cib - call center

contact center agent (banking) Jobs in Giza

contact center agent (banking)

call center specialist

Concentrix

<div>
 <p>
  We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
  </li>
  <li>
   Accurately process customer transactions and requests in a timely and efficient manner.
  </li>
  <li>
   Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
  </li>
  <li>
   Uphold strict data security and confidentiality protocols.
  </li>
  <li>
   Actively participate in ongoing training and development opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Egyptian residency is a must.
   </strong>
  </li>
  <li>
   <strong>
    B2 level English proficiency (written and spoken) is mandatory.
   </strong>
  </li>
  <li>
   Minimum 1 year of experience in a customer service role, preferably within the banking industry.
  </li>
  <li>
   Strong communication, interpersonal, and problem-solving skills.
  </li>
  <li>
   Excellent computer literacy with proficiency in Microsoft Office Suite.
  </li>
  <li>
   Ability to work effectively in a fast-paced and target-driven environment.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Specialist

Aura Communication

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: From E&pound;9,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

Bank Contact center

<ul><li><b>Company Description</b></li></ul><p>Aura Communication, founded in 2012 in Cairo, Egypt, is a leading provider of Business Process Outsourcing (BPO) services. With a team of over 800 employees, we specialize in delivering high-quality, customized customer support solutions, including inbound and outbound call center services, back-office operations, sales, marketing, and technical support. Committed to excellence, Aura Communication is dedicated to ensuring top-tier customer experiences that meet the diverse needs of our clients. Our expertise lies in creating innovative and flexible support models that align with today's dynamic business environments.</p><ul><li><b>Role Description</b></li></ul><p>There is a call center opportunity at CIB (Commercial International Bank), which could later lead to staff positions within the bank.</p><p>This is a full-time, on-site role for a Customer Service Representative in the banking sector, based in Smart Village. The selected individual will handle customer inquiries, provide prompt support, and ensure customer satisfaction across various channels. Responsibilities include addressing customer concerns, maintaining positive interactions, and contributing to an exceptional customer experience.</p><ul><li><b>Qualifications</b></li><li>B2 English level at least</li><li>High school diploma or equivalent; a bachelor's degree is a plus</li></ul><p>Pay: E&pound;18,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

NOK Human Capital

<div>
 <p>
  <strong>
   NOK Human Capital is Hiring!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Location:
   </strong>
   Mohandessin (On-site)
  </li>
  <li>
   <strong>
    Shifts:
   </strong>
   24/7 Rotational with rotational days off
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   University Graduates
  </li>
  <li>
   English level: B2
  </li>
  <li>
   Previous Customer Service experience from 1 to 2 years is a must.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Gross Salary:
   </strong>
   based on experience
  </li>
  <li>
   Social &amp; Medical Insurance
  </li>
 </ul>
 <p>
 </p>
</div>


Contact Center Agent (Banking)

Marc

<div><p>MARC for Medical Services and Scientific Research is an integrative research center that aims to advance science by conducting research in interdisciplinary disease areas. Our goal is to conduct high-priority and ethical basic, preclinical and clinical research, bridging the gap between science and community to improve health and quality of life.</p><p></p><p>
MARC is looking to have an experienced candidate for <b>Local Purchasing Specialist</b></p><p></p><ul><li><b>
Key responsibilities:</b></li><li><ul><li>
Review requisition requests, prepare purchase orders, and follow up on delivery</li><li>
Prepare price comparisons to ensure alignment with contract terms</li><li>
Negotiate and administer contracts with suppliers and vendors</li><li>
Analyze financial data, proposals, and reports to determine reasonable pricing</li><li>
Balance cost and quality to procure goods in the right quantity and value</li><li>
Evaluate suppliers/products and ensure compliance with laws, regulations, and company policies</li></ul></li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in business administration/commerce or equivalent with 0-2 years of experience</li><li>
Excellent command of English (written and spoken)</li><li>
Strong negotiation and communication skills</li><li>
Ability to analyze financial data and compare pricing effectively</li><li>
Detail-oriented with knowledge of purchasing policies and compliance standards</li><li>
Knowledge of Oracle ERP is a plus</li></ul></div>

Local Purchasing Specialist

<ul><li>Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.</li><li>Actively listen to understand customer needs and provide tailored solutions.</li><li>Use our CRM system to log interactions, track cases, and follow up on outstanding issues.</li><li>Collaborate with other departments to resolve complex queries and improve processes.</li><li>Share customer feedback with the team to help enhance products, services, and experiences</li></ul><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Smart Village: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (C1 level) (Required)</li></ul><p>Work Location: In person</p>

Customer Service Advisor (Smart Village)

البنك التجاري الدولي

<div></div><div><div>Description<div></div><p><b><br>
JOB PURPOSE:</b><br>
To provide advanced and highly efficient technical &amp; functional support for all production<br>
applications.</p>
<p><b>
KEY ACCOUNTABILITIES:</b><br>
1. Perform the daily technical support tasks and handle the raised tickets related to in-domain Apps to properly close<br>
and reply to customer and user issues.<br>
2. Support the Senior Officer with analysing and diagnosing the technical problems in the supported applications in<br>
the production environment.<br>
3. Being on-call out of working hours for urgent system problems.<br>
4. Report incidents to IT service desk and generate monthly reports of all detected and resolved issues to maintain<br>
tracking history.<br>
5. Perform the required deployments and prepare the change requests related to in-domain Apps and share them<br>
with the Senior Officer to ensure deployments are done with no issues via performing the needed post production<br>
checks.<br>
6. Install software updates and new releases for the supported applications and terminals to avoid any service<br>
interruption and the maximum acceptance.<br>
7. Handle Automations for the manual tasks and handover to operations teams<br>
8. Empower First Call resolution though User Empowerment through Self Services for both service desk and<br>
customer care / call center; if applicable.<br>
9. Troubleshoot and perform root cause analysis of all reported problems over the supported applications and share<br>
it with the Senior Officer to take it forward.<br>
10. Apply and test the fixes received from the vendor over test environment to ensure that issue is recovered.<br>
11. Assist the Senior Officer in Sharing all changes, enhancements and projects in-domain by attending business and<br>
technical training and to receive handover from implementation teams to be able to perform its production support.<br>
Commercial International Bank<br>
12. Maintaining and updating technical documents and procedures</p><div><br>
</div></div><div>
Qualifications<div></div><p><b><br>
Qualifications</b><br>
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent<br>
 Minimum 2 years of experience in Information Technology field for the Officer<br>
<b>Skills</b><br>
 Very good command of written and spoken English Language<br>
 Good Analytical skills</p><div><br>
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div><div>
Travel: No</div></div>

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Explore 55+ Call center specialist in Giza this April. Find roles across top companies and apply now to boost your career.

55 call center specialist jobs In Giza

Call Center Specialist

Bank Contact center

Bank Contact center

Contact Center Agent (Banking)

Local Purchasing Specialist

Customer Service Advisor (Smart Village)

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