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call center specialist

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Make outbound and follow-up calls promptly and professionally.
 </li>
 <li>
 Follow communication scripts when handling different topics.
 </li>
 <li>
 Respond to customer inquiries in a timely manner.
 </li>
 <li>
 Record and update accurate customer information and feedback.
 </li>
 <li>
 Document all call details according to standard operating procedures.
 </li>
 <li>
 Upsell services and retain customers when possible.
 </li>
 <li>
 Meet performance goals for call handling and quality.
 </li>
 <li>
 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 
 Educational Background:
 
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Excellent English verbal communication skills
 </li>
 <li>
 Previous experience in a customer support role.
 </li>
 <li>
 Strong phone, verbal, and written communication skills with active listening.
 </li>
 <li>
 Comfortable working with computers and CRM or SAP systems (preferred).
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 <li>
 Patience, customer focus, and adaptability to different personality types.
 </li>
 <li>
 Familiarity with Microsoft Office.
 </li>
 <li>
 Ability to multitask and speed typing skills.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

RAY CRO

Key Responsibilities:<ul><li>Diagnose and resolve hardware, software, operating system, and network issues</li><li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li><li>Manage user accounts, access rights, and password resets (e.g., Active Directory, email systems)</li><li>Support business applications and internal systems</li><li>Escalate complex or unresolved issues to higher-level support or vendors</li><li>Monitor systems and respond to alerts as needed</li><li>Maintain accurate documentation of incidents, solutions, and procedures</li><li>Ensure compliance with IT security policies and data protection standards</li><li>Assist with system upgrades, patches, and routine maintenance</li><li>Provide user guidance and basic training when required</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology or a related field</li><li>1&ndash;3 years of experience in IT technical support or service desk roles</li><li>Experience in a call center or service desk environment</li><li>Familiarity with ticketing and call management systems</li><li>Strong verbal and written communication skills</li><li>Ability to handle high call volumes professionally</li></ul>Job Type: Full-time

IT Technical Support

TaskUs

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 
 Job Summary
 
 
 
 The Quality Assurance Supervisor is responsible for leading and managing a team of QA Analysts or agents to ensure the delivery of exceptional customer service and the maintenance of high-quality standards across all customer interactions. This role involves developing, implementing, and monitoring quality processes to drive continuous improvement, enhance customer satisfaction, and ensure compliance with all company policies and regulatory guidelines.
 
 
 
 Key Responsibilities
 
 
 
 
 Quality Management and Monitoring:
 
 
 
 <ul>
 <li>
 Monitor and evaluate customer interactions (calls, emails, chat, etc.) to ensure adherence to established quality standards, scripts, and compliance guidelines .
 </li>
 <li>
 Develop and implement effective quality assurance processes, including call monitoring, documentation reviews, and performance metrics tracking .
 </li>
 <li>
 Conduct regular audits and inspections to assess call center operations and identify areas for improvement in processes and service delivery .
 </li>
 <li>
 Finalize and manage the Quality Assurance form/scorecard and ensure TQT (Tool/System) readiness and use for auditing .
 </li>
 <li>
 Conduct calibration sessions to maintain consistency in internal review evaluations across the team .
 
 
 </li>
 </ul>
 
 Team Leadership And Development
 
 
 
 <ul>
 <li>
 Supervise the daily activities of the QA team, providing guidance and support .
 </li>
 <li>
 Conduct performance evaluations and provide regular, constructive feedback and coaching to the QA team to enhance their skills and knowledge .
 </li>
 <li>
 Collaborate with Team Managers/Leaders (TLs) and Learning &amp; Development to identify training needs for agents and develop targeted quality improvement plans and training programs .
 </li>
 <li>
 Be involved in the hiring and onboarding process for new QA Analysts and agents .
 
 
 </li>
 </ul>
 
 Data Analysis And Reporting
 
 
 
 <ul>
 <li>
 Analyze key performance indicators (KPIs) and quality data, such as Customer Satisfaction (CSAT), First Call Resolution (FCR) rate, Average Handle Time (AHT), and quality scores, to identify performance trends and recurring issues .
 </li>
 <li>
 Prepare and present monthly and annual performance reports on quality metrics and findings to upper management, making data-driven recommendations for process improvements .
 </li>
 <li>
 Document quality findings and maintain accurate records of evaluation scores, feedback provided, and action plans implemented .
 
 
 </li>
 </ul>
 
 Collaboration And Process Improvement
 
 
 
 <ul>
 <li>
 Collaborate with other departments (Operations, Training, Technology) to align on quality standards, resolve complex customer issues, and implement corrective actions to enhance overall operational efficiency and customer experience .
 </li>
 <li>
 Handle escalated customer inquiries and complaints, providing efficient resolution and feedback to prevent recurrence .
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Education: Associate's or Bachelor's degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 Experience: At least 2-5 years of experience in a call center environment, with a proven track record in a Quality Assurance or supervisory/leadership role .
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions .
 </li>
 <li>
 Excellent leadership, communication, and coaching abilities to motivate and develop a team .
 </li>
 <li>
 Deep knowledge of call center operations and quality assurance processes .
 </li>
 <li>
 Proficiency in call center software, CRM systems (e.g., Zendesk, Salesforce), and quality monitoring tools .
 
 </li>
 </ul>
 </ul>
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2601_337
 
 
 Posted At: Thu Jan 08 2026 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

Quality Supervisor

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Mohandessin (On-site)
 </li>
 <li>
 
 Shifts:
 
 24/7 Rotational with rotational days off
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduates
 </li>
 <li>
 English level: B2
 </li>
 <li>
 Previous Customer Service experience from 1 to 2 years is a must.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 Gross Salary:
 
 based on experience
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 </ul>
 
 
</div>

Contact Center Agent (Banking)

<div>
 
 Job Description
 
 
 
 
 
 About TaskUs:
 
 
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 
 
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 
 
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 
 
 
 
 What We Offer:
 
 
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 
 
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 
 
 
 English Customer Care Specialist
 
 
 
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Experience in technical-based customer assistance through chat, and email
 </li>
 <li>
 Previous experience dealing with the challenges faced in a customer-focused role
 </li>
 <li>
 Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
 </li>
 <li>
 Problem-solving and critical thinking skills
 </li>
 <li>
 A passion for problem-solving with the customer's interest and satisfaction being the primary goal
 </li>
 <li>
 Social Media Savvy
 </li>
 <li>
 Ability to effectively and correctly communicate verbally and in written format
 
 
 </li>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 English (B2/C1) speaking and writing
 </li>
 <li>
 Great communication skills, written and oral
 </li>
 <li>
 Demonstrate strong abilities to work independently and as a remote team player
 </li>
 <li>
 Must be adaptable and flexible, demonstrating abilities to work with process and information changes
 </li>
 <li>
 Must be willing to participate in a background screening
 </li>
 <li>
 Proven customer communication experience (E-mail &amp; chat)
 </li>
 <li>
 Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
 </li>
 <li>
 Willing to learn new skills in a brand new industry within the market
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 
 
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 
 
 TaskUs is an Equal Opportunity Employer
 
 
 
 
 How We Partner To Protect You:
 
 
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 
 
 
 
 DEI:
 
 
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 
 
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 
 https://www.taskus.com/careers/ .
 
 
 
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 
 
 Req Id: R_2505_5883
 
 
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>

English Customer Support (Non-Voice)

Nile University

<div>
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
</div>

Deputy IT Manager for Infrastructure

Nile University - NU

<div>
 Category: Staff Positions
 
 
 Type: Full Time
 
 
 
 Job Responsibilities
 
 
 
 
 General responsibilities:
 
 
 
 <ul>
 <li>
 Consult with users and management to conduct information assessments to determine user needs and to define solutions to meet business requirements.
 </li>
 <li>
 Research, plan and design an enterprise environment with appropriate hardware, operating systems, applications, and communication components to support business requirements.
 </li>
 <li>
 Analyze and recommend both hardware and software requirements for existing and future implemented services.
 </li>
 <li>
 Identifying opportunities that can improve the efficiency of the business and technical processes.
 </li>
 <li>
 Participate in the development and implementation of short and long-term strategic IT plans to ensure infrastructure capacity meets existing and future group requirements in collaboration with other teams.
 </li>
 <li>
 Prepare technical requirements, scope of work reports, and other documentation for infrastructure projects and associated efforts.
 </li>
 <li>
 Coordinate with external vendors for the acquisition, support and maintenance of information technology hardware and software systems.
 </li>
 <li>
 Manage the ability to continue providing a pre-determined &amp; agreed level of IT services.
 </li>
 <li>
 Ensure the availability, continuity and security of various systems and monitor different logs.
 </li>
 <li>
 Develop and document operational procedures and users&rsquo; manuals when needed.
 </li>
 <li>
 Manage change requests &amp; determine the need to perform a system change whenever needed through standard procedures.
 </li>
 <li>
 Works under the general direction of senior management and provides different reports indicating the IT infrastructure status as well as any reports required by higher management.
 </li>
 <li>
 Communicate with different teams whenever required to complete work duties.
 </li>
 <li>
 Support users in all offered services.
 
 
 </li>
 </ul>
 
 Systems Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for different infrastructure systems at Nile University including but not limited to different Hardware (Servers, Storage, RAID settings, etc.), Virtualization systems, Operating systems (Windows/Linux), System Center, Application servers, Backup and recovery systems along with servers&rsquo; Endpoint protection.
 </li>
 <li>
 Identify and set the configuration items for different systems and verify their completeness &amp; correctness.
 </li>
 <li>
 Develop and administrate backup, archive &amp; restore processes for different systems and data according to Nile University policy. Besides monitoring the backup logs and testing the restoration processes regularly.
 </li>
 <li>
 Monitor and assess the utilization and performance of different services and infrastructure resources (Hardware and software) regularly to ensure their effectiveness using monitoring tools or manually.
 </li>
 <li>
 Perform regular maintenance of servers through the installation of software updates and upgrades, along with hardware replacements and expansions.
 </li>
 <li>
 Recommend and ensure the standard implementation of policies, procedures and operations and ensure consistency with Nile University policies.
 </li>
 <li>
 Analyze and resolve different systems issues using diagnostic software and/or technical troubleshooting procedures.
 </li>
 <li>
 Perform different software migrations or hardware physical reallocation for the IT infrastructure systems.
 
 
 </li>
 </ul>
 
 Network Responsibilities
 
 
 
 <ul>
 <li>
 plan, design, install, configure, test, evaluate, operate and administrate, monitor, maintain, integrate, document, report and provide support for the network infrastructure components including routers, switches, wireless controllers, access points, VOIP system, load balancers, VPN and network security systems. Besides ensuring reliable connectivity for NU users and hosted services over LAN/WLAN.
 </li>
 <li>
 Monitor the performance of the core routing and switching systems, besides managing the VLAN configuration for its proper function.
 </li>
 <li>
 Manage the call manager system for the best performance and monitor its usage, besides configuring and installing IP phones for different users.
 </li>
 <li>
 Define, apply and monitor security policies on different security systems (e.g. Fortinet appliances, firewalls, IPS etc.) and ensure their consistency with the business needs.
 </li>
 <li>
 Monitor the Internet bandwidth utilization and implement appropriate policies to ensure higher performance.
 </li>
 <li>
 Manage and monitor VPN configurations and access permissions for different users. And Perform service evaluation for different network services.
 </li>
 <li>
 Plan and control the network infrastructure changes and monitor their impact on different users and hosted services.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and experience:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in communication or computer science or a related field.
 </li>
 <li>
 At least ten years of experience in relevant field in well-known and large-scale organizations that support at least 1,500 users.
 </li>
 <li>
 Microsoft technical certifications are required.
 </li>
 <li>
 CCNA is required.
 </li>
 <li>
 Master&rsquo;s degree in a related field is a plus.
 </li>
 <li>
 CCNP and CCDP are a plus.
 </li>
 <li>
 ITIL knowledge is a plus.
 </li>
 <li>
 Project management knowledge is a plus.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Proficient understanding of common server architectures, and expert in installing, configuring, and administrating different servers&rsquo; software, hardware and storage systems (SAN, NAS, DAS) (EMC, and Dell Technologies).
 </li>
 <li>
 Proficient understanding of common storage subsystems connectivity (Fiber Channel, ISCSI, SATA, SAS, SCSI, etc.), storage subsystem disk configuration (RAID levels), along with clustering and logical partitions.
 </li>
 <li>
 Expert in setting up and administrating VMware virtualization systems (VCenter, ESXi, etc.)
 </li>
 <li>
 Expert in setting up and administrating different operating systems of servers (Windows\Linux).
 </li>
 <li>
 Expert in using and administrating networking related protocols and services, including but limited to TCP, UDP, ICMP, FTP, SFTP, SSH, HTTP and HTTPS.
 </li>
 <li>
 Expert in setting up and administrating MS Domain Controllers including but not limited to PowerShell scripts, GPO, managing trust relations, moving FSMO rules, upgrading domain controllers and raising functional levels, etc.
 </li>
 <li>
 Expert in setting up and administrating the DNS, DHCP, SCCM, SCOM, WSUS, NPS, File sharing services, DFS, FTP, CA, NTP, MS Exchange, MS SharePoint, SQL servers, MySQL, IIS/Apache servers, Print servers, Backup and archiving systems, LDAP integrations.
 </li>
 <li>
 Expert in administrating mailing and other services offered by MS Office365.
 </li>
 <li>
 Expert in Implementing, administrating and supporting different integrations (Domain, Office365, SSO, etc.)
 </li>
 <li>
 Ability to understand new software packages or hardware equipment &amp; fast enough to learn new technologies.
 </li>
 <li>
 Proven experience in managing and designing network infrastructure systems (LAN configuration, WAN configuration, Routers, Switches, Firewalls, Wireless controllers and Cisco Call managers).
 </li>
 <li>
 Expert in Cisco, Huawei and Fortinet network equipment and technologies.
 </li>
 <li>
 Expert in network diagnostic, monitoring and analysis tools (e.g., Cisco prime, Solar winds, etc.).
 </li>
 <li>
 Expert in access control models and network security.
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Creative skills to identify and define user enterprise needs and turn them into workable plans and automated processes.
 </li>
 <li>
 High searching and self-learning capabilities.
 </li>
 <li>
 Aggressive problem diagnosis and creative problem-solving skills.
 </li>
 <li>
 Strong interpersonal and communications skills with colleagues and clients either verbally or in writing.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Determines when issues should be escalated to a higher level.
 </li>
 <li>
 Capable of writing proposals or reports, documenting procedures, acting as a vendor liaison, making presentations to client audiences or professional peers, and working closely with upper management.
 </li>
 <li>
 Proactive with strong self-management skills to juggle multiple tasks and priorities within the constraints of timelines and budgets.
 
 
 </li>
 </ul>
 If you are interested, kindly submit your CV to: Recruitment@nu.edu.eg
 
 
 Please mention ( Deputy IT Manager for Infrastructure ) in the subject field.
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Deputy IT Manager for Infrastructure

Deputy IT Manager for Infrastructure