customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

sales officer

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

customer service agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Agent

Gorzilla Tech

Job Overview:We are seeking a detail-oriented and customer-focused Telecom Agent to join our team. The ideal candidate will be responsible for accurately processing billing information, addressing customer inquiries, and ensuring compliance with industry regulations. This role requires strong organizational skills, attention to detail, and effective communication abilities.Responsibilities:<ul><li>Assist customers in understanding their bills, usage patterns, and available plans.</li><li>Communicate effectively with customers, colleagues, and other departments within the organization.</li><li>Ensure the confidentiality and security of customer information.</li><li>Educate customers about available services, features, and billing policies.</li><li>Multi-tasking (Maintain records of customer interactions, transactions, and issue resolution).</li></ul>Qualifications:<ul><li>Familiarity with telecom industry billing systems is desirable.</li><li>Proven experience in billing, customer service, or a related field.</li><li>Strong attention to detail and accuracy in processing billing information.</li><li>6 Months of experience in Billing and Telecom Calling.</li><li>Proficiency in English &amp; excellency in understanding of English.</li></ul>Location:RJ Mall Near Millinium MallDays &amp; Timing:<ul><li>Monday - Friday</li><li>07:00PM - 03:00AM</li></ul>Salary &amp; Benefits:<ul><li>45K Fixed + Commission (Uncapped)</li><li>Per Sale commission in percentage (For Relevant Experience)</li></ul>NOTE: Only Relevant Experience person is required, Other than this you'll not be considerable.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In personApplication Deadline: 13/10/2025

NEED INBOUND AGENT FOR SPECTRUM/ENERGY BILLING CAMPAIGN (USA BASED)

An Nafay Associates

Job DescriptionResolve customer complaints and warranty cases received by phone, mail, email, fax, and social media. Communicate with customers directly to resolve issues and follow up when necessary. Handling of complaints provision of advice on any arising questions and the recommendation of upselling services. Making a significant contribution to customer retention and thus to their company's profitability.Duties and Requirements of After Sales Complaint Officer1. Attend calls or read messages by social media of customer complaints, and warranty issues.2. Handle customer complaints &amp; issues promptly and accurately3. Assist customers with after-sales service issues (spare parts &amp; repairs)4. Provision of advice on any arising questions and the recommendation of upselling services.5. Record customer complaints6. Liaise closely with pertinent departments to resolve the issue7. Assign jobs to field engineers8. Track technical staff for resolution of the complains9. Arrangements of required parts for complaints10. Collection of payments received by technical field staff11. Excellent customer service skills12. Good team player, mature, independent, multi-tasker, initiative, meticulous, proactive and positive working attitude13. Minimum qualification Intermediate14. Proficient in MS Office applications (Word &amp; Excel)Job Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CUSTOMER SERVICE OFFICER

Mars BPO

Job Description: We are hiring Customer Service Representatives for our Auto Insurance Live Transfer Campaign. The role involves connecting customers with licensed insurance agents through outbound/inbound calls. You&rsquo;ll be responsible for engaging customers, qualifying leads, and ensuring smooth live transfers.Responsibilities:<ul><li>Communicate with U.S. customers regarding auto insurance plans.</li><li>Build rapport and provide excellent customer service.</li><li>Excellent English communication skills</li><li>Confidence in outbound/inbound calling</li><li>A positive and sales-driven attitude</li></ul>Requirements:<ul><li>Strong English communication and listening skills.</li><li>Previous call center or sales experience is a plus (freshers are also encouraged to apply).</li><li>Confident, energetic, and self-motivated attitude.</li><li>Ability to work in night shifts</li><li>Must be available for Night Shift (6 PM &ndash; 4 AM).</li></ul>What We Offer:<ul><li>Friendly work environment.</li><li>On-job training.</li><li>Attractive incentives on performance.</li><li>Daily, Weekly &amp; Monthly Bonuses.</li></ul>Office Timings:<ul><li>6:00 PM &ndash; 4:00 AM (Night Shift)</li></ul>Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Sales Agent

Zue Pvt Ltd

Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Inbound Specialist

rexD Private Limited

Job Description:<ul><li>Provide real-time support to customers via chat, ensuring timely and accurate responses.</li><li>Assist customers with product inquiries, order status, account issues, and troubleshooting.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during interactions.</li><li>Document customer interactions and update records in CRM systems.</li><li>Escalate complex queries to the appropriate department while ensuring smooth resolution.</li><li>Identify recurring issues and suggest process improvements to enhance customer experience.</li><li>Stay updated with product knowledge, policies, and company updates to assist customers effectively.</li><li>Perform other support-related tasks as assigned by the company.</li></ul>Qualifications:<ul><li>Minimum 2&ndash;3 semesters of a Bachelor&rsquo;s Degree in Marketing, Business, or a related field.</li><li>Previous experience in customer service or a similar support role preferred.</li></ul>Job Specifications:<ul><li>Strong written communication skills with attention to detail.</li><li>Ability to multitask and manage time effectively.</li><li>Customer-oriented mindset with problem-solving ability.</li><li>Familiarity with CRM software and MS Office (Excel in particular) is a plus.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Chat Support Executive

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirment:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Helpline agent

Explore 836+ Customer service agent in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.