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customer service analyst branch

Citi

<div>
 The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Design and analyze moderately complex reports to satisfy management requirements
 </li>
 <li>
 Write specifications for new report programs, spreadsheets and other devices to produce reports
 </li>
 <li>
 Develop and prepare reports and records relating to a particular project
 </li>
 <li>
 Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.
 </li>
 <li>
 Provide basic assistance within a specific section of the company's customer service function
 </li>
 <li>
 Develop and maintain working knowledge of industry practices and standards
 </li>
 <li>
 Recommend appropriate actions to resolve identified problems, as needed
 </li>
 <li>
 Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 3+ years of experience in a related role
 </li>
 <li>
 Basic level of experience in a related role (combination of education/experience)
 </li>
 <li>
 Ability to exchange information in a clear and concise way
 </li>
 <li>
 Effective verbal and written communication skills
 </li>
 <li>
 Demonstrated ability to remain unbiased in a diverse working environment
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Customer Service
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Service
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Customer Service Analyst - Branch

<div>The Customer Service Analyst is responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function. The overall objective is to ensure accurate reporting and compliance across all product lines. 
 
Responsibilities:<ul><li>
Design and analyze moderately complex reports to satisfy management requirements</li><li>
Write specifications for new report programs, spreadsheets and other devices to produce reports</li><li>
Develop and prepare reports and records relating to a particular project</li><li>
Prepare and analyze Management Information System reports to ensure control measurements are met, identify and escalate discrepancies to management, and participate in implementing corrective actions.</li><li>
Provide basic assistance within a specific section of the company's customer service function</li><li>
Develop and maintain working knowledge of industry practices and standards</li><li>
Recommend appropriate actions to resolve identified problems, as needed</li><li>
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals and assist with identifying policy gaps and formulating policies</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
3+ years of experience in a related role</li><li>
Basic level of experience in a related role (combination of education/experience)</li><li>
Ability to exchange information in a clear and concise way</li><li>
Effective verbal and written communication skills</li><li>
Demonstrated ability to remain unbiased in a diverse working environment</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Customer Service
-
Job Family:
Service
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Omorfia Group LLC

PURPOSE OF THE ROLETo establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.KEY RESPONSIBILITIES1. Front Desk:<ul><li>Inform relevant technicians of the client&rsquo;s arrival with treatment details and timings</li><li>Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch</li><li>Receive and greet visitors in an efficient, tactful and courteous manner</li><li>Maintain adequate cash in drawer</li><li>Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.</li><li>Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence</li><li>Record delays of treatment with accuracy</li><li>Have full knowledge of Front Desk SOPs</li></ul>2. Computer bookings: <ul><li>Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the phorest system</li><li>Check out clients after appointments and ensure that the actual treatment is recorded in the system.</li><li>Ensure accurate client details are maintained and updated on a regular basis</li><li>Sign the waiting list</li><li>Manage lunch blocking of the therapists</li><li>Check if skills of therapists are updated</li><li>Blocking of therapist leave and identify shortage if any</li><li>Money collector</li><li>Maintain the checklists and SOP&rsquo;s of the reception area</li><li>Fully conversant with all pricing structure and promotional details</li></ul>. Use appropriate money collector language at all time<ul><li>Have full knowledge of Money Collector SOPs</li></ul>3. Client/colleague interactions:<ul><li>Provide a full reception service for staff and clients</li><li>Handle customer queries and appointments and ensure response/ reconfirmation is given within the decided timeframe.</li><li>Record customer complaints and inform the Branch Manager</li><li>Actively promote BBL services and retail.</li><li>Ensure the branch ambience is maintained.</li><li>Assist Branch Manager with assignments/ task of the staff.</li><li>Uses all the required tools of communications when dealing with others (phone and face to face), keeps supervisor informed whenever necessary, participates effectively in meetings, delivers effective presentations.</li><li>Listens to client concerns with empathy and offers every possible help within the role assigned and BBL policies and procedures, ensures a follow through of the client issue till its closure</li><li>Works well in groups, helps resolve conflicts, facilitates meetings, works well with other departments, is flexible and open-minded, focuses team on strategies and goals and motivate team</li></ul>4. Branch Manager Support:<ul><li>Develop and maintain a courteous and professional relationship with clients.</li><li>Handle customer complaints and ensure response is given within the decided timeframe. Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated</li><li>Ensure communication is accurate throughout the branch and that all documents and systems reflect the correct situation of the branch</li><li>Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance &amp; Breakage report)</li><li>Assist Branch Manager at staff meetings, or conduct meetings in absence of the Branch Manager</li><li>Assist the Branch Manager to maintain stock level and inventory.</li><li>Assist in cost control measures</li><li>Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed Ensure uniform code is maintained</li><li>Assist in selecting staff for core value staff recognition programs by internal monitoring Assist in compiling requests of leave from employees</li><li>Assist in checking the compliance of requirements from Legal authorities</li><li>Assist in the management of Schedules of employees in the branch</li><li>Assist in assigning duties to technicians</li><li>Assisting in the closing of the Branch and daily sales cash collection and ensuring they are accurately administered and completed.</li><li>Assume total responsibility for the smooth running of the Branch in the absence of Branch Manager.</li></ul>Job Types: Full-time, PermanentPay: AED6,000.00 - AED7,500.00 per monthExperience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Female Branch Supervisor - Bedashing Beauty Lounge

ADIB - Abu Dhabi Islamic Bank

<div>
 
 
 
 Role: Customer Service Representative
 
 
 
 Location: ADIB HQ, Abu Dhabi&nbsp;
 
 &nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;
 
 
 
 Role Purpose:
 
 
 
 To welcome and greet incoming customers and guide the customers to the service points to deliver quality service while projecting ADIB&rsquo;s professional image in all interpersonal dealings.
 
 
 Reports direct to: Branch Manager&nbsp;
 
 
 
 Key accountabilities of the role: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 
 
 Greater:
 
 
 
 <ul>
 <li>
 Welcome &amp; greet the walk-in customers and inquire and understand his/her needs.
 </li>
 </ul>
 
 
 
 Customer guidance &amp; managing floor.
 
 
 
 <ul>
 <li>
 Direct clients to alternative channels (Digital Channels).
 </li>
 <li>
 Ensure clients have all needed docs before wasting time waiting and taking queue.
 </li>
 <li>
 Handle the customers in a pleasant manner and escort them to the staff concerned.
 </li>
 <li>
 Problems evaluation.
 </li>
 <li>
 Customer anger management.&nbsp;
 </li>
 </ul>
 
 
 
 Branch assistance and support:
 
 
 
 <ul>
 <li>
 Ambassador to handle the QMS Tokens
 </li>
 <li>
 Provide assistance to Help Desk counters.
 </li>
 <li>
 Manage the Queue at teller counters and waiting time at customer service areas
 </li>
 </ul>
 
 
 
 ADIB Branches Look and Feel:
 
 
 
 <ul>
 <li>
 Ensure the branch follows the guideline book of look and feel.
 </li>
 <li>
 Perform Any other responsibilities entrusted by branch management from time to time.
 </li>
 </ul>
 
 
 
 Specialist skills / technical knowledge required for this role:
 
 
 
 <ul>
 <li>
 Broad knowledge of ADIB&rsquo;s Retail Banking financial products &amp; services
 </li>
 <li>
 Fair knowledge of ADIB&rsquo;s Operational Policies &amp; Procedures
 </li>
 <li>
 Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels
 </li>
 <li>
 Excellent communication skills &ndash; to explain the steps to customers in easy, simple and clear way and persuade them to use the alternative channels
 </li>
 <li>
 Good Knowledge of UAE banking practices, regulations &amp; risks
 </li>
 <li>
 Fair knowledge of service standards&nbsp;
 </li>
 <li>
 Thorough knowledge of all the regulations issued by Central Bank of UAE
 </li>
 <li>
 Knowledge of Cross Sales&nbsp;
 </li>
 <li>
 Computer skills
 </li>
 </ul>
 
 
 
 Previous experience required (if any) and qualifications required (if any)
 
 :&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
 
 
 <ul>
 <li>
 Minimum one (01) years&rsquo; experience in Lobby Management, in a banking or service industry environment.
 </li>
 </ul>
 
 
 
 This position is for UAE Nationals only.
 
 
 
</div>

Customer Service Representative

LM EXCHANGE

Key Responsibilities:<ul><li>Drive revenue growth by achieving branch sales targets and maximizing cross-selling opportunities.</li><li>Lead initiatives to acquire new customers and expand the branch&rsquo;s client base.</li><li>Enhance customer retention by ensuring high service quality and building long-term client relationships.</li><li>Oversee daily branch operations, ensuring compliance with Central Bank regulations and company policies.</li><li>Manage and motivate branch staff to achieve sales and service targets.</li><li>Develop and implement strategies to increase business growth, customer acquisition, and retention.</li><li>Monitor financial performance, cash handling, and operational efficiency.</li><li>Handle customer escalations and ensure high-quality service standards.</li><li>Coordinate with head office on audits, compliance requirements, and reporting.</li><li>Ensure strict adherence to AML, KYC, and compliance standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Finance, or related field.</li><li>Minimum 5 - 8 years of experience in the exchange house, banking, financial services sector, insurance, F&amp;B with at least 3 years in a supervisory/managerial role.</li><li>Proven ability to lead teams, drive sales, and maintain operational excellence.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to work under pressure and meet performance targets.</li></ul>Job Type: Full-time

Branch Manager

June Flowers

The job location is Qusais, Dubai.The company provides free shared bachelor accommodation and transportation.The candidate must have experience managing multiple functions including Sales, BD, Operations, Drivers, etc.Job Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities: <ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED6,000.00 per monthExperience:<ul><li>Branch In-charge: 4 years (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>

Branch Operation Executive - Tamil

FLORAL MARKET

The company provides free shared bachelor accommodation and transportation.The candidate should have experience managing Branch's P&amp;L, Sales and Business Development.Must be a graduate in Sales, Business Development, Marketing or Operations.Job Purpose:<ul><li>Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.</li></ul>Primary duties and responsibilities: <ul><li>Existing Customer &ndash; Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.</li><li>New Customer Acquisition &ndash; Successfully convert the walk-in customers into sales.</li><li>Sales Planning and Forecast &ndash; Make a monthly sales plan and forecast for continuous growth.</li><li>Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.</li><li>Keep a tap on non-moving products / designs and take suitable action as needed.</li><li>Customer Service / Order Fulfilment - To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.</li><li>Ensure that products are delivered on time.</li><li>Review and ensure pending orders are closed before placing new sales orders.</li><li>Procurement - Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.</li><li>Inactive Customers &ndash; Follow up with inactive customers to make them buy the company&rsquo;s products.</li><li>Reporting &ndash; Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.</li><li>Supervisory Responsibilities: Supervise and allocate duties to staff. Staff attendance, movement, and leave management.</li><li>Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.</li><li>Perform other duties as and when assigned.</li></ul>Job Types: Full-time, PermanentPay: AED4,000.00 - AED7,000.00 per monthExperience:<ul><li>Branch In-charge: 3 years (Required)</li></ul>Language:<ul><li>Tamil (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Operations Manager - Flowers and Plants - Tamil

Explore 4517+ Customer service analyst branch in United Arab Emirates this October. Find roles across top companies and apply now to boost your career.

4517 customer service analyst branch jobs IN United Arab Emirates

Customer Service Analyst - Branch

Customer Service Analyst - Branch

Female Branch Supervisor - Bedashing Beauty Lounge

Customer Service Representative

Branch Manager

Branch Operation Executive - Tamil

Operations Manager - Flowers and Plants - Tamil