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customer service representative

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
 <li>
 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
 <li>
 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
 <li>
 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
 <li>
 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to multitask, prioritize, and manage time effectively.
 </li>
 <li>
 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
 </li>
 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Customer Service Representative

C D General Trading LLC

NO PICTURE ON YOUR CV PLEASE DO NOT APPLY!CityDrinks.com is a premier online alcohol delivery service, offering a wide selection of alcoholic beverages directly to our customers' doors in Abu Dhabi. As part of our commitment to exceptional service, we are looking to expand our team with a dedicated Customer Service Representative who is passionate about helping others and enhancing customer satisfaction.Please Note: CityDrinks is a business that distributes and sells alcoholic beverages. Applicants should be comfortable working in an environment that involves the handling, marketing in, or promotion of alcohol-related products, in accordance with legal and regulatory standards.Job Description:As a Customer Service Representative, you will be the first point of contact for our customers, delivering professional customer support and driving customer satisfaction to new heights. You will handle customer inquiries, resolve issues, and provide timely and effective solutions to ensure a positive experience with every interaction.Key Responsibilities:<ul><li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li><li>Strategizing and monitoring the daily activities of customer service operations.</li><li>Assisting customer service staff with duties where required.</li><li>Training staff in areas of customer service and company policies.</li><li>Managing customer service coverage and customer flow to ensure proficient service.</li><li>Monitoring and authenticating returns, exchanges, and voids.</li><li>Investigating and solving customer service complaints.</li><li>Assisting with the development and implementation of service policies, and explaining these to staff and customers.</li><li>Maintaining documentation pertaining to customer service department activities.</li><li>Performing additional duties where needed.</li></ul>In addition to the task:<ul><li>Supervising the activities of dispatch staff, ensuring they fulfill their roles effectively and efficiently</li><li>Planning and scheduling dispatch operations, including routes and schedules for drivers</li><li>Resolving complaints or concerns raised by customers or staff related to dispatch services</li><li>Training new dispatch personnel and providing ongoing training to existing staff</li><li>Ensuring all dispatch operations comply with laws, regulations, and company policies</li><li>Maintaining accurate records of dispatch activities, including information about routes, schedules, incidents, and service levels</li><li>Implementing strategies to improve dispatch operations, including efficiency, customer satisfaction, and safety</li><li>Analyzing data related to dispatch operations and preparing reports for management</li><li>Ensuring the necessary dispatch equipment is in proper working condition and arranging for maintenance or replacement as necessary</li></ul>Requirements:- Proven work experience as a Customer Service Supervisor and have knowledge in Logistic.-Experience in customer support, customer care and relations.- Familiarity with our industry is a plus.- With leadership experience.- Understanding of how CRM systems work.- Excellent communication and problem-solving skills.- Multi-tasking abilities.- Patience when handling tough cases.- High school diploma; additional certification in Customer Service Supervisor is a plus.What We Offer:- The opportunity to work in a fast-paced and growth-oriented environment.- A role that is critical to the company's success and customer satisfaction.- Competitive salary and benefits package.- Professional development and training opportunities.C D General Trading is an equal opportunity employer committed to diversity and inclusion in the workplace.Job Type: Full-timePay: AED3,000 - 3,500 per monthAbility to commute/relocate:Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)Application Question(s):Will you be comfortable working for a Alcohol company.Experience:Customer Service: 5 years (Preferred)Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>If NO PICTURE on your CV please do not apply</li></ul>Experience:<ul><li>customer service supervisor: 5 years (Preferred)</li></ul>

Pinoy Arabian

We are seeking a motivated and customer-focused individual to join our tourism company as a Customer Service Representative.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat with professionalism and efficiency.</li><li>Assist customers with bookings, cancellations, and modifications.</li><li>Provide detailed information about our tours, packages, and services.</li><li>Resolve customer complaints and issues promptly, escalating to management when necessary.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Collaborate with other team members to ensure customer satisfaction.</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 per monthLanguage:<ul><li>Tagalog (Required)</li></ul>

ManpowerGroup Middle East

<div>
 
 Our client is seeking a dedicated and customer-focused Customer Service Representative to join their team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and providing product and service information with professionalism and efficiency. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer experiences.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 :
 
 
 &bull; Respond to customer inquiries via phone, email, chat, and in-person interactions.
 
 
 &bull; Provide accurate, valid, and complete information about products and services.
 
 
 &bull; Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
 
 
 &bull; Process orders, returns, and exchanges efficiently.
 
 
 &bull; Maintain customer records and update account information as needed.
 
 
 &bull; Work closely with other departments to resolve customer issues.
 
 
 &bull; Identify and escalate complex issues to appropriate personnel or departments.
 
 
 &bull; Meet personal and team performance goals, including customer satisfaction metrics.
 
 
 &bull; Stay informed about company policies, procedures, and promotions to better assist customers.
 
 
 &bull; Create reports &amp; dashboard which display relevant metrics that can help improve the business
 
 
 &bull; Support the facility management team to ensure all locations are in optimal condition
 
 
 &bull; Develop and implement efficient customer service workflows and operational processes to improve response times and reduce errors.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Skills:
 
 
 
 &bull; High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.
 
 
 &bull; Previous experience in customer service, call centers, or a related field preferred.
 
 
 &bull; Excellent verbal and written communication skills.
 
 
 &bull; Strong problem-solving skills and ability to handle challenging situations with patience and professionalism.
 
 
 &bull; Proficiency in using ODOO ERP, Monday, customer service software, CRM systems, and Microsoft Office Suite.
 
 
 &bull; Claim management
 
 
 &bull; Ability to multitask, prioritize, and manage time effectively.
 
 
 &bull; A customer-centric attitude with a passion for helping people.
 
 
 &bull; Knowledge of high end and luxury products within the furniture industry.
 
 
 
 
 
 
 Working Conditions:
 
 
 
 &bull; Full-time position with potential for evening, weekend, or holiday shifts.
 
 
 &bull; Work may involve prolonged periods of sitting and using a computer.
 
 
 &bull; Fast-paced, team-oriented work environment.
 
 
 
</div>

CLINICA MEDICAL CENTER

QUALIFICATIONS:ATLEAST 1 -YEAR OF EXPERIENCE AS A MEDICAL RECEPTIONIST/CALL CENTER REPRESENTATIVEENGLISH AND ARABIC SPEAKINGJOB DESCRIPTION:Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.Keeps patient appointments on schedule by notifying provider of patient&rsquo;s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.Comforts patients by anticipating patients&rsquo; anxieties, answering patients&rsquo; questions, and maintaining the reception area.Ensures availability of treatment information by filing and retrieving patient records.Maintains patient accounts by obtaining, recording, and updating personal and financial information.Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.Helps patients in distress by responding to emergencies.Protects patients&rsquo; rights by maintaining confidentiality of medical, personal, and financial information.Maintains operations by following policies and procedures, reporting needed changes.Contributes to team effort by accomplishing related results as needed.Job Type: Full-timePay: From AED3,500.00 per month

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 Delivering high level of service to customers by managing end to end order to cash process with high level of communication with all internal and external parties in the Middle East Region.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties for the team and supervising team activities across Middle East &amp; African countries for Powder &amp; ASC Coatings business.
 </li>
 <li>
 Supporting the growth of the Wood Business in Oman and working with local cos based in Oman to ensure Complete Customer Satisfaction.
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic, and serving as the initial point of contact for any issues for protective team
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders
 </li>
 <li>
 To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing.
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled correct and in full and is transferred to the transporters (logistics).
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g., additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers&rsquo; orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in Arabic and English languages.
 
 
 </li>
 </ul>
 
 Management And General Skills
 
 
 
 <ul>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills. Must be able to work well in a team environment
 </li>
 <li>
 MS Office (Excel / Word / PowerPoint)
 </li>
 <li>
 Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently
 
 
 </li>
 </ul>
 
 Functional Skills
 
 
 
 <ul>
 <li>
 Knowledge of ERP systems and Order to cash processes in a Business-to-Business environment
 </li>
 <li>
 Sound understanding of other functional areas: sales, supply chain, marketing, and logistics
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2-3 years customer service experience required
 </li>
 <li>
 SAP experience is a distinct advantage
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 47467
</div>

Sky View Development

Company Overview:We are a well-established and trusted real estate brokerage with years of experience in the UAE property market. Our mission is to deliver exceptional service to our clients while maintaining the highest standards of professionalism, transparency, and quality in every transaction.Position Overview:We are seeking a detail-oriented and customer-focused Customer Service &amp; Quality Control Executive to join our team. This role is crucial in ensuring client satisfaction, maintaining service excellence, and upholding compliance with real estate industry standards.Key Responsibilities:<ul><li>Serve as the first point of contact for client inquiries (calls, emails, and walk-ins) and ensure prompt, professional, and friendly responses.</li><li>Handle client concerns, complaints, and feedback, ensuring timely and effective resolution.</li><li>Monitor and review listings, marketing materials, and property advertisements to ensure accuracy, completeness, and compliance with company and RERA standards.</li><li>Conduct follow-ups with clients post-viewings and post-transactions to ensure satisfaction and encourage repeat business.</li><li>Coordinate with sales and leasing teams to ensure all documentation is accurate and complete before submission.</li><li>Track and monitor customer service KPIs and prepare reports for management.</li><li>Perform quality checks on contracts, offers, and other legal documentation for accuracy and compliance.</li><li>Assist in improving customer experience by recommending process and service enhancements.</li><li>Ensure all client data is handled securely and in line with company policies.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in customer service or quality control, preferably in the real estate industry.</li><li>Strong understanding of RERA regulations and Dubai real estate procedures.</li><li>Excellent communication skills in English (Arabic is an advantage).</li><li>High attention to detail and accuracy.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficient in MS Office and CRM systems.</li><li>Ability to multitask and work in a fast-paced environment.</li></ul>Job Type: Full-time

Explore 6632+ Customer service representative in United Arab Emirates this August. Find roles across top companies and apply now to boost your career.

6632 customer service representative jobs IN United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative