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customer service representative

Styli

<div>
 
 
 Job Title:
 
 Customer Service Representative
 
 
 
 Location:
 
 Dubai, UAE
 
 
 
 Reporting To:
 
 Manager - Customer Service
 
 
 
 
 
 
 Introduction:
 
 
 
 STYLI Marketplace is an e-commerce concept founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI marketplace brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps.
 
 
 
 
 
 Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI marketplace has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Delivering exceptional customer experience
 </li>
 <li>
 Handle customer interactions via call, email or chat effectively with ownership and empathy
 </li>
 <li>
 Provide accurate order, product, and delivery information.
 </li>
 <li>
 Follow Styli&rsquo;s quality standards (tone, process, empathy)
 </li>
 <li>
 Document all interactions accurately in CRM systems
 </li>
 <li>
 Own and drive key CS metrics across channels - CSAT, Quality Assurance Score (QA), Average Handling Time (AHT), First response time (FRT), and First contact resolution (FCR)
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred (not mandatory)
 </li>
 <li>
 1&ndash;2 years of experience in Customer Service / E-commerce / Contact Center
 </li>
 <li>
 Fluent in English and Arabic (written &amp; spoken)
 </li>
 <li>
 Knowledge of CRM tools or helpdesk software preferred
 </li>
 <li>
 Willingness to work rotational shifts including weekends or holidays
 </li>
 <li>
 Communication &ndash; Clear, confident, and customer-focused
 </li>
 <li>
 Empathy &ndash; Understands and relates to customer emotions
 </li>
 <li>
 Problem Solving &ndash; Provides logical, fast, and effective solutions
 </li>
 <li>
 Teamwork &ndash; Works collaboratively to achieve common goals
 </li>
 <li>
 Adaptability &ndash; Handles changing workloads and priorities
 </li>
 <li>
 Attention to Detail &ndash; Ensures accuracy in data and communication
 </li>
 <li>
 Time Management &ndash; Handles multiple queries efficiently
 </li>
 </ul>
 
 
 
 
 
 At Styli, we are committed to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. As an equal opportunities&rsquo; employer, we celebrate the unique backgrounds, perspectives, and talents of our team members. We believe that a diverse workforce drives innovation and enhances our ability to serve our customers effectively. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are dedicated to creating an environment where everyone has the opportunity to thrive and succeed.
 
 
</div>

Customer Service Representative

AkzoNobel

<div>
 
 About AkzoNobel
 
 
 
 Since 1792, we&rsquo;ve been supplying the innovative paints and coatings that help to color people&rsquo;s lives and protect what matters most. Our world class portfolio of brands &ndash; including Dulux, International, Sikkens and Interpon &ndash; is trusted by customers around the globe. We&rsquo;re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It&rsquo;s what you&rsquo;d expect from a pioneering and long-established paints company that&rsquo;s dedicated to providing sustainable solutions and preserving the best of what we have today &ndash; while creating an even better tomorrow. Let&rsquo;s paint the future together.
 
 
 For more information please visit www.akzonobel.com
 
 
 &copy; 2024 Akzo Nobel N.V. All rights reserved.
 
 
 
 Job Purpose
 
 
 
 We are seeking a dedicated Customer Service Representative to oversee order related operations across Middle Eastern countries for Industrial Coatings (Metal) Middle East. The ideal candidate will liaise with our customers, manage end-to-end order processing, and collaborate with various internal teams to ensure exceptional service delivery
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Managing essential day-to-day duties and handling activities across Middle East countries for Industrial Coating Customers.
 </li>
 <li>
 Dealing with the Customers to service their orders.
 </li>
 <li>
 Processing end to end orders including delivery related, TAS (PO, GRN and invoicing).
 </li>
 <li>
 Collaborating closely with Supply/Sales/Demand and Logistic and serving as the initial point of contact for all type of customer related enquiries.
 </li>
 <li>
 To Manage and review task like OTIF, SLOB, and Back Orders.
 </li>
 <li>
 To manage order receipt eA cintly, prioritising timely order processing and good customer interactions and relationships
 </li>
 <li>
 Manages the order-to-cash process with excellence in order processing
 </li>
 <li>
 Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
 </li>
 <li>
 Ensures order processing is handled with accuracy.
 </li>
 <li>
 Raises issues in delivery, documentation and/or invoices process with Supervisor.
 </li>
 <li>
 Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
 </li>
 <li>
 Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
 </li>
 <li>
 Makes proposals for improvements on work processes.
 </li>
 <li>
 Completes registering / filing / archiving of customer service-related documentation.
 </li>
 <li>
 Assures cooperation between customer service and field force regarding administration of customers' orders. Closely cooperates with the Planning,
 </li>
 <li>
 Logistics functions to maintain consistency in approach towards customer service in the organization.
 </li>
 <li>
 Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&amp;E standards and acts in compliance with all regulations.
 </li>
 <li>
 Timely and accurately upload final documents to customer invoice portals,ensuring error-free transactions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years customer service experience required.
 </li>
 <li>
 University graduate or equivalent.
 </li>
 <li>
 This role requires written and spoken skills in English languages
 </li>
 <li>
 Knowledge of ERP SAP systems is mandatory.
 </li>
 <li>
 Must be able to work well under pressure and adhere to strict deadlines, be able to multitask, and have good interpersonal and communication skills.
 </li>
 <li>
 Must be able to work well in a team environment
 </li>
 <li>
 MS OA ce (xcel / Word / PowerPoint).
 </li>
 <li>
 Good customer service and negotiation skills.
 </li>
 <li>
 Able to manage time and prioritize activities actively, and must be able to execute tasks quickly and efficientlySound understanding of other functional areas: sales, supply chain, marketing and logistics.
 
 
 </li>
 </ul>
 At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
 
 
 Requisition ID: 53668
</div>

KEY RESULTS AREASCS Process and Order Management:- The position is accountable to provide the highest standards of customer service in line with Ti sales and customer service processes with the purpose to achieve total customer satisfaction.- Manage the entire customer order process by thoroughly understanding customer requirements and executing order entry in the system within the set timelines conforming to the agreed terms and conditions.- Liaise with internal support departments to optimize service levels so as to fulfil customers&rsquo; expectation in terms of prompt order process, production lead time and delivery etc- Fulfill critical tasks like stocks movement per customer, on time payment receipts with firsthand accountability and escalate deviations to the manager to find timely solutions.Customer Communication and support:- Conduct customer communications with diligence, professionalism and empathy creating a lasting impact with assigned accounts/markets.- Contribute to problem solving and tactical conversations/emails with the customers in case the commitments turned not as informed due to internal or external circumstances.- Teamwork: as a part of the Sales and Customer Services team, collaborate with other CS members and offshore sales team in regard to all matters requiring internal attention and support.Education Qualification: Bachelor&rsquo;s degree in management/commerce/science streams with a helpful mindset and quick learning abilities.Key Skills/ Experience: Minimum 4 years&rsquo; experience in customer interface roles preferably in a technical/commercial products environment&middot;Multilingual English/Arabic speaker with professional writing and speaking skills&middot;Excellent interpersonal and team qualities with ability to collaborate with various levels in the team and outside.Attention to details and eye for numbers with proficiency in Excel program and exposure to data-based analysis systems.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

DIDC

Job description:Looking for CSR as per the below requirements:-<ul><li>Prefer 1-2 year of experience in Customer Service.</li><li>Sales experience is an Advantage.</li><li>Attested - Bachelor Degree / Diploma/High School.</li><li>Age between 20 - 35 Years.</li><li>Male candidate</li><li>Languages- English &amp; Hindi</li><li>Visit visa and can join immediately</li></ul>- Please mention your visa status / expiry date.- Visa + Medical Insurance + Annual Ticket.Send your CV to ( careers@drivedubai.ae).Job Type: Full-timeWork Location: In person

Customer Service Representative (CS)

EMPIRE REAL ESTATE DEVELOPMENTS LLC

Customer Service Representative / Rental Management ExecutiveLocation: Ajman, UAE Salary: AED 4,000 &ndash; 5,000 per month (Based on Experience) Job Type: Full-timeAbout the RoleWe are looking for a motivated and customer-focused Customer Service Representative / Rental Management Executive to join our growing real estate team in Ajman. The ideal candidate should have solid UAE real estate rental experience, excellent communication skills, and the ability to manage client relationships while supporting the company's legal documentation process.Key ResponsibilitiesCustomer Service &amp; Rental Management<ul><li>Provide excellent customer service to landlords, tenants, and prospective clients.</li><li>Handle rental inquiries and manage the complete leasing process.</li><li>Coordinate and conduct property viewings.</li><li>Negotiate rental terms and close leasing transactions.</li><li>Prepare tenancy contracts, renewals, addendums, and related documentation.</li><li>Maintain strong relationships with landlords and tenants.</li><li>Follow up on leads, renewals, payments, and tenancy-related matters.</li><li>Manage and update property listings on real estate portals.</li><li>Maintain accurate customer and property records.</li></ul>Legal Support<ul><li>Assist the Legal Officer with preparing and organizing legal documents related to real estate transactions.</li><li>Coordinate documentation required for legal and compliance processes.</li><li>Maintain and organize legal files and records with confidentiality.</li><li>Follow up on legal documentation and approvals with relevant departments and authorities.</li><li>Ensure leasing documents are complete and comply with company procedures.</li><li>Provide administrative support to the Legal Officer as required.</li></ul>Requirements<ul><li>Female candidate (Preferred)</li><li>Arabic language proficiency is mandatory.</li><li>Minimum 2 years of UAE experience in real estate rentals.</li><li>Valid UAE Driving License.</li><li>Strong knowledge of:</li><li>Leasing procedures</li><li>Tenant relationship management</li><li>Rental negotiations</li><li>Property listings and marketing</li><li>Tenancy contracts and renewals</li><li>Basic understanding of UAE real estate laws and legal documentation will be an advantage.</li><li>Excellent communication, negotiation, and customer service skills.</li><li>Strong organizational and time management abilities.</li><li>Proficiency in Microsoft Office and CRM systems is preferred.</li></ul>Salary<ul><li>AED 4,000 (depending on qualifications and experience).</li></ul>Why Join Us?<ul><li>Professional and supportive work environment.</li><li>Opportunity to work with a well-established real estate company.</li><li>Career growth and professional development opportunities.</li></ul>How to ApplyInterested candidates who meet the above requirements are invited to submit their updated CV.Only shortlisted candidates will be contacted.Pay: AED3,500.00 - AED4,000.00 per monthWork Location: In person

Customer Service Representative / Rental Management Executive

Alex_Holiday Homes

Job Type: Full-timeSalary: AED 2,000 - 3,000 per monthCandidates who has Own Visa !We're are looking for a passionate and experienced Female Telesales Representative for a Full-Time role, dedicated to driving sales for our company. ( Candidates only ! Who is Already based In UAE )Responsibilities include:● Engaging in cold calling to initiate sales opportunities and maintain strong customer relations.● Collaborating with management to update inventory using Google Sheets.● Ensuring accurate and up-to-date listings on various social platforms.Our ideal Telesales. representative is an adept communicator with exceptional interpersonal skills, comfortable with telephone sales presentations.Requirements for the Telesales Representative position:● Previous experience in Telesales or Customer Service roles.● Proficiency in CRM and MS Office applications.Strong customer service orientation.● Outstanding communication skills.● Ability to effectively manage multiple tasks.●Team player with proficient negotiation skills.● High school diploma required; possession of a BA/BSc degree is advantageous.This is a Full-Time role with a monthly salary of AED 3,000.Location Requirement: Motor city ! Candidates must have reliable transportation or plan to relocate before the start date!Job Type: Full-timePay: AED 2,000 -3,000 per monthJob Type: Full-timePay: AED2,000.00 - AED3,000.00 per monthExperience:<ul><li>telemarketer: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Experienced Female Telesales (English ,Urdu, Tamil Languages )

Citrix ProjecDevelopment Consultant LLC

Telesales Representative shall contact potential and existing customers by phone to inform them of their company's products, services and offers. Telesales agents also receive phone calls of people responding to direct marketing and advertising campaigns. Requirements and skills<ul><li>Proven experience as telesales representative or other sales/customer service role</li><li>Proven track record of successfully meeting sales quota preferably over the phone</li><li>Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems</li><li>Ability to learn about products and services and describe/explain them to prospects</li><li>Excellent knowledge of English</li><li>Excellent communication and interpersonal skills</li></ul>Pay: AED3,000.00 - AED5,500.00 per monthWork Location: In person

Telesales Representative

Explore 443+ Customer service representative in United Arab Emirates this August. Find roles across top companies and apply now to boost your career.

443 customer service representative jobs In United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative (CS)

Customer Service Representative / Rental Management Executive

Experienced Female Telesales (English ,Urdu, Tamil Languages )

Telesales Representative