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customer service representative

golden key car rental

Job Title: Customer Service RepresentativeCompany: Golden Key Car RentalLocation: UAE, Dubai, Airport Road, Al GarhoudAbout Us:At Golden Key Car Rental, we pride ourselves on delivering exceptional customer service. We are seeking a highly skilled Customer Service Representative to join our team and help us maintain our reputation for outstanding service.Role Overview:The Customer Service Representative will be responsible for managing inbound and outbound phone calls, handling email requests, and interacting with customers face-to-face. This role demands a friendly, helpful approach, with a focus on resolving issues efficiently and promoting a customer-first mentality.Key Responsibilities:<ul><li>Handle inbound and outbound phone calls, emails, and face-to-face interactions professionally and courteously.</li><li>Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties</li><li>Address customer inquiries and concerns promptly, providing clear and accurate information.</li><li>Resolve customer issues with a solutions-oriented mindset, ensuring a positive experience.</li><li>Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships</li><li>Promote and upsell company products and services as opportunities arise.</li><li>Maintain a high level of product knowledge to effectively assist customers.</li><li>Document customer interactions and feedback to support continuous improvement.</li><li>Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell</li><li>Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review</li></ul>Qualifications:<ul><li>Arabic speaker and know English as a second language</li><li>Organization</li><li>Time management</li><li>Clear verbal and written</li><li>Proven experience in customer service or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Educational background in business, marketing, or finance</li><li>Ability to think quickly and resolve issues effectively.</li><li>Ability to solve problems, alleviate conflicts, and escalate tactfully</li><li>Sales experience is a plus.</li><li>Proficient in using computer systems and programs.</li><li>A customer-first attitude and a commitment to providing exceptional service.</li></ul>Salary expectations:2500 AED monthlyWhy Join Us:As a General Manager at Golden Key Car Rental, you will be a key player in reinforcing our reputation for excellence. If you are a quick learner with a passion for helping others and a knack for problem-solving, we would love to hear from you.How to Apply:Please submit your resume and a cover letter outlining your experience and suitability for the role to hala@gkcarrental.aeJob Type: Full-time

Customer Service Representative

NRTC Group Of Companies

Job Title: Customer Service Representative &ndash; HORECA DivisionReporting To: Sales Executive / Assistant Sales Manager &ndash; HORECA Work Location: UAE (Head Office / Distribution Centre)Job PurposeTo act as the first point of contact for HORECA clients &mdash; managing daily orders, inquiries, complaints, and delivery coordination to ensure a seamless and professional customer experience. The role bridges the sales, logistics, and operations teams to maintain high service levels, product quality, and client satisfaction in a fast-paced fresh-produce environment.Key Responsibilities1. Customer Interaction &amp; Order Management<ul><li>Receive, confirm, and process daily customer orders via phone or email within defined cut-off times.</li><li>Validate pricing, availability, and delivery timelines for each order before confirmation.</li><li>Coordinate with warehouse and dispatch teams for timely preparation and delivery.</li><li>Update clients proactively on order status, substitutions, or delays.</li></ul>2. Relationship Management<ul><li>Maintain strong communication with chefs, purchasing officers, and outlet managers across hotels, restaurants, and catering clients.</li><li>Conduct periodic (daily / weekly) courtesy follow-ups and visits to the customers premises to confirm satisfaction and note improvement areas.</li><li>Build long-term client trust by ensuring every interaction reflects professionalism and care.</li></ul>3. Complaint Resolution<ul><li>Log and investigate complaints related to delivery delays, product shortages, or quality issues.</li><li>Coordinate with QA and sales teams for immediate corrective action.</li><li>Track complaints to closure and communicate solutions to customers in a timely and courteous manner.</li></ul>4. Coordination &amp; Documentation<ul><li>Liaise with procurement and inventory teams on product availability.</li><li>Ensure all order details, changes, and special requests are accurately entered in the ERP/Tally/Sales System.</li><li>Generate daily reports on orders, returns, and feedback for management review.</li></ul>5. Continuous Improvement<ul><li>Provide feedback to the sales and operations teams on recurring customer concerns or process bottlenecks.</li><li>Suggest ways to enhance service quality, reduce complaints, and improve delivery accuracy.</li></ul>Educational &amp; Experience Requirements<ul><li>Bachelor&rsquo;s Degree or Diploma in Business / Hospitality / Commerce.</li><li>2&ndash;3 years of customer service or coordination experience in the HORECA or FMCG trading sector.</li><li>Experience handling perishable goods or food distribution preferred.</li><li>Proficiency in English; Arabic/Hindi/Tagalog is an advantage.</li><li>Knowledge of fresh fruits &amp; vegetables product categories.</li><li>Familiarity with HORECA order cycles, cold-chain logistics, and delivery documentation.</li><li>ERP / Tally / CRM order entry skills.</li><li>Microsoft Excel and WhatsApp Business proficiency.</li><li>Valid UAE Driving License is an added advantage.</li></ul>Work Environment<ul><li>Fast-paced trading and dispatch environment.</li><li>Early morning order cycles (5 AM &ndash; 3 PM) common in HORECA operations.</li><li>Coordination across multi-lingual teams and diverse client segments.</li></ul>Job Types: Full-time, PermanentPay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>What is your expected monthly salary in AED?</li><li>Are you available to join immediately?</li></ul>Experience:<ul><li>UAE HORECA : 2 years (Preferred)</li><li>UAE Customer Service: 2 years (Preferred)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

WashOn DryCleaning and Laundry Services

Job Title: Customer Service RepresentativeCompany: WashOn (Dubai&rsquo;s premier laundry and shoe cleaning service platform)Job Summary The Customer Service Representative is key to delivering an exceptional WashOn experience for both individual and business clients. This role requires strong communication, empathy, and problem-solving skills to handle customer inquiries, resolve issues, and support the smooth operation of our on-demand laundry and shoe cleaning services.Key Responsibilities<ul><li>Serve as the first point of contact for WashOn customers via phone, email, WhatsApp, and chat.</li><li>Process service requests, answer questions about orders, pricing, and services.</li><li>Resolve concerns and complaints promptly and professionally, ensuring high customer satisfaction.</li><li>Coordinate with laundry attendants, drivers, and other team members to ensure timely service delivery.</li><li>Manage order tracking, customer follow-ups, and status updates.</li><li>Promote WashOn&rsquo;s services and products, upselling and cross-selling when appropriate.</li><li>Maintain accurate customer records and communication logs using the company&rsquo;s CRM/platform.</li><li>Gather feedback, escalate service issues, and contribute suggestions for service improvements.</li><li>Support partnership clients (corporate, hotel, B2B) as needed, ensuring service standards are met.</li><li>Assist with processing payments, handling vouchers, loyalty program details, and service recoveries.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, contact center, or hospitality roles (laundry/cleaning service experience preferred).</li><li>Excellent communication skills in English; additional languages (Hindi, Arabic, Urdu) a plus.</li><li>Friendly, professional attitude with the ability to handle difficult situations calmly.</li><li>Familiarity with WhatsApp Business, CRM systems, and online service platforms.</li><li>Quick learner with problem-solving skills and attention to detail.</li><li>Able to work shifts, weekends, and holidays if required.</li></ul>Benefits<ul><li>Competitive salary with incentives.</li><li>Training on WashOn&rsquo;s platform and service standards.</li><li>Employee discounts on laundry and shoe cleaning.</li><li>Career advancement opportunities within a growing company.</li></ul>Job Type: Full-timePay: AED2,200.00 - AED2,700.00 per month

Apparel Group

<div>
 
 Job Description
 
 
 
 
 About the Company
 
 
 
 6thStreet.com is an omnichannel fashion &amp; lifestyle destination that offers 1400+ fashion &amp; beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain &amp; Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks &amp; Spencers, Dune London, Charles &amp; Keith, Aldo, Crocs, Birkenstock, Skechers, Levi&rsquo;s, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC&rsquo;s first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online &amp; offline shopping with online browsing &amp; smart fitting rooms.
 
 
 
 Overview:
 
 
 
 As a Customer Service Representative at our fast-paced e-commerce company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and live chat. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.
 
 
 
 Job Duties &amp; Responsibility:
 
 
 
 
 Customer Inquiry Resolution:
 
 
 
 <ul>
 <li>
 Respond promptly to customer inquiries, including order status, product information, and shipping details.
 </li>
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 Handle and resolve customer complaints with professionalism and patience.
 
 
 </li>
 </ul>
 
 Order Management Support:
 
 
 
 <ul>
 <li>
 Assist customers with placing or ducts to provide accurate information to customers.
 </li>
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 Participate in training sessions to improve knowledge and customer service skills.
 </li>
 <li>
 ders, returns, exchanges, and refunds.
 </li>
 <li>
 Work closely with logistics and warehouse teams to ensure timely delivery of orders.
 
 
 </li>
 </ul>
 
 Feedback and Escalation:
 
 
 
 <ul>
 <li>
 Collect customer feedback and communicate this feedback to the relevant departments for improvement.
 </li>
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 Escalate unresolved issues to the appropriate internal teams or management.
 
 
 </li>
 </ul>
 
 Database Management:
 
 
 
 <ul>
 <li>
 Keep records of customer interactions, transactions, comments, and complaints.
 </li>
 <li>
 Update customer information in the database during and after each contact.
 
 
 </li>
 </ul>
 
 Policy and Product Knowledge:
 
 
 
 <ul>
 <li>
 Stay up-to-date with company policies, procedures, and pro
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus
 </li>
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 Proven customer support experience or experience as a client service representative.
 </li>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
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 Familiarity with CRM systems and practices.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
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 Ability to multitask, prioritize, and manage time effectively.
 </li>
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 Empathy and a customer-oriented attitude.
 </li>
 <li>
 Ability to work in a team and maintain professionalism under pressure.
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Full-time role
 </li>
 <li>
 Competitive salary
 </li>
 <li>
 Company employee discounts across all brands
 </li>
 <li>
 Medical &amp; health insurance
 </li>
 <li>
 Collaborative work environment
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 <li>
 Good vibes work culture.
 </li>
 </ul>
</div>

Optifashion

<div>
 
 We are looking for an experienced and dedicated Customer Service Representative to join our Optifashion team under our Wholesale Division. The ideal candidate will be responsible for delivering excellent customer support, handling inquiries efficiently, and ensuring a smooth and positive customer experience. The role also includes coordination with logistics, suppliers, and freight forwarders to support seamless order processing and delivery.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, and in-store channels in a timely and professional manner.
 </li>
 <li>
 Coordinate with internal departments to resolve concerns and ensure customer satisfaction.
 </li>
 <li>
 Maintain accurate customer records and update information in SAP.
 </li>
 <li>
 Prepare reports and track customer orders, complaints, and feedback using Excel.
 </li>
 <li>
 Support the sales team with customer-related concerns and documentation.
 </li>
 <li>
 Handle returns, exchanges, and service requests according to company policies.
 </li>
 <li>
 Coordinate logistics activities, including shipment scheduling, tracking, and documentation.
 </li>
 <li>
 Communicate with suppliers and freight forwarders to ensure timely order processing, shipment updates, and delivery follow-ups.
 </li>
 <li>
 Ensure service quality aligned with Optifashion&rsquo;s standards and values.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or any related field
 </li>
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 Senior-level customer service experience preferred
 </li>
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 With at least 10 years of relevant experience in a similar customer service role
 </li>
 <li>
 Proficient in SAP
 </li>
 <li>
 Strong skills in Microsoft Excel
 </li>
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 Excellent English communication skills (Arabic is an advantage)
 </li>
 <li>
 Strong interpersonal skills, problem-solving ability, and customer-focused attitude
 </li>
 <li>
 Ability to work both independently and within a team
 </li>
 </ul>
 
 
 
</div>

Fruitful Day

<div>
 Role Overview
 
 
 As a Customer Service Representative, you will play a key role in ensuring the highest level of customer satisfaction by handling a variety of customer inquiries and resolving issues efficiently. As part of our team in Dubai, you'll work in an ONSITE environment focused on providing outstanding service to our valued customers.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming customer calls and respond to queries via Whatsapp, Email, etc. in a professional manner
 </li>
 <li>
 Provide accurate information about products, services, or order status
 </li>
 <li>
 Resolve customer complaints and follow up to ensure complete satisfaction
 </li>
 <li>
 Document customer interactions and update relevant information
 </li>
 <li>
 Collaborate with internal teams to find solutions for customers' needs
 </li>
 <li>
 Maintain high-quality standards in customer service at all times
 </li>
 <li>
 Adhere to company protocols and performance metrics
 
 
 </li>
 </ul>
 Must have requirements
 
 
 <ul>
 <li>
 Minimum 3 years of call center experience
 </li>
 <li>
 Fluency in English, both spoken and written
 </li>
 <li>
 Excellent multitasking abilities
 </li>
 <li>
 Keen attention to detail in all aspects of work
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 </li>
 </ul>
 Nice to have requirements
 
 
 <ul>
 <li>
 Experience in the UAE market
 </li>
 <li>
 Knowledge of CRM software and call center technologies
 </li>
 <li>
 Previous experience in the retail or e-commerce sector
 </li>
 </ul>
</div>

Liv. Home Healthcare

Customer Service Representative - Female (Office-Based, Dubai)Liv+ Home Health Care is a DHA-licensed premium home healthcare provider offering IV therapy, doctor-on-call, and nursing care across Dubai. We&rsquo;re looking for a friendly, confident, and organized female to join our team and handle client messages, calls, and bookings from our office.Your Role<ul><li>Respond to clients via WhatsApp, calls, and Instagram</li><li>Guide clients on services (IV Therapy, Doctor Visit, etc.)</li><li>Convert leads into confirmed bookings</li><li>Coordinate with nurses &amp; operations team</li><li>Maintain follow-ups and daily reports</li></ul>Requirements<ul><li>Female candidates encouraged to apply</li><li>Must have a valid UAE visa (own/spouse/freelance)</li><li>Excellent English communication (Arabic/Hindi is a plus)</li><li>Office-based in Dubai</li><li>Immediate joining preferred</li></ul>Job Type: Full-timePay: AED3,000.00 per monthExperience:<ul><li>Customer support: 1 year (Preferred)</li><li>Sales: 1 year (Preferred)</li></ul>

Explore 5193+ Customer service representative in United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5193 customer service representative jobs IN United Arab Emirates

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative