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guest service agent

Hilton

<div><p>Guest Service Agent</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><p><b>What are we looking for?</b><br>
</p><p>Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Russian language proficiency is a must</li><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul><p><b><br>
What will it be like to work for Hilton?</b><br>
</p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Guest Service Agent

The Oriental Hotel Apartment

<p><b>Job Title: Guest Service Agent (Night Audit Experience)</b><br/><b>Location: Dubai, UAE</b></p><p>We are hiring a Guest Service Agent for a 4-star hotel in Dubai who is capable of handling night audit duties and delivering excellent guest service.</p><p><b>Responsibilities:</b></p><ul><li>Handle guest check-in, check-out, and reservations.</li><li>Manage night audit procedures, including daily revenue reconciliation and report preparation.</li><li>Respond to guest inquiries and resolve concerns professionally.</li><li>Ensure accurate billing and posting of charges.</li><li>Maintain front office records and support smooth shift operations.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1&ndash;2 years of front office experience, preferably in hotels in the UAE.</li><li>Experience in handling night audit is required.</li><li>Knowledge of PMS systems (IDS experience is an advantage).</li><li>Strong customer service and communication skills.</li><li>Willing to work night shifts and flexible schedules.</li></ul><p><b>How to Apply:</b><br/>Interested candidates may submit their CV to <b>hr@grandplazahotel.ae</b></p><p>Job Type: Full-time</p>

Accor

<div><div>Company Description</div><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
</p><br>
<div>Job Description</div><p><b><br>
Guest Service Agent</b><br>
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.<br>
<br>
<b>What is in it for you:</b></p><ul><li>
Employee benefit card offering discounted rates at Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li>
Ability to make a difference through our Corporate Social Responsibility activities.<br>
<li>
</li></ul><p><b>What you will be doing:</b></p><ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul><div><br>
Qualifications</div><p><b><br>
Your experience and skills include:</b></p><ul><li>
Looking for Arabic speaker</li><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Fluency in English &amp; Arabic; additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.</li></ul><div><br>
Additional Information</div><p><b><br>
Our commitment to Diversity &amp; Inclusion:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

The First Group Hospitality

<div>Overview:
<div><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div><b><br>
About The First Collection Marina:</b><br>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div><p><b><br>
About The First Group Hospitality</b></p><p>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</p><p>
For more information, visit tfghospitality.com</p>
Job Description:
<div>
The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.</div><p>
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.</p><p></p><p><br>
Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.</p><ul><li>
Perform Check In/Check Out for VIP Club Lounge guests</li><li>
Monitor lounge access and ensure only eligible guests are admitted</li><li>
Welcome and assist club lounge guests in a professional and courteous manner</li><li>
Serve drinks, beverages, and light refreshments to guests</li><li>
Replenish food and beverage items and coordinate with kitchen/bar staff</li><li>
Support smooth lounge operations during peak hours</li><li>
Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.</li><li>
Respond promptly to guest requests and resolve concerns efficiently</li><li>
Perform any other tasks / duties as requested by management</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Excellent customer service and guest relations skills</div></li><li><div>
Strong verbal and written communication abilities</div></li><li><div>
Knowledge of food and beverage service, including serving drinks</div></li><li><div>
Front desk and receptionist operation skills</div></li><li><div>
Ability to multitask and manage guest requests efficiently</div></li><li><div>
Professional appearance and positive attitude</div></li><li><div>
Basic computer skills and familiarity with hotel systems</div></li><li><div>
Problem-solving and conflict resolution skills</div></li><li><div>
Attention to detail and organizational abilities</div></li><li><div>
Ability to work independently and as part of a team</div></li></ul></div>

Jungle Beige Advertising

<p><b>Company Description</b></p><p><b>Hotel Overview:</b></p><p>Dubai Marine Beach Resort &amp; Spa is a modern 5-star hotel that promises an unparalleled experience of comfort and convenience in the heart of Dubai. With a perfect blend of breathtaking views, exciting dining options, and exceptional recreational facilities, and stands out as a premier destination for travelers seeking an unforgettable stay in this vibrant city.</p><p><b>Job Description</b></p><ul><li>Register and process check-in for all arrivals, ensuring a warm welcome and smooth transition for guests.</li><li>Update and check guest information into the computer system after a complete check-in, maintaining accuracy and attention to detail.</li><li>Prepare for daily arrivals in terms of room allocation, checking traces for any special requests of guests, and coordinating with housekeeping to ensure rooms are ready.</li><li>Be accountable for cashiering duties, foreign exchange transactions, night audit tasks and settlement upon guests' departure, maintaining financial accuracy at all times.</li><li>Provide friendly, smooth, courteous service to guests and respond promptly to all requests and enquiries at all times, ensuring guest satisfaction.</li><li>Take initiative to add a personalized experience for each guest, going above and beyond to exceed expectations.</li><li>Resolve guests' complaints/requests and liaise with the department concerned to ensure immediate follow-up, reporting it promptly to supervisors.</li><li>Check and convey messages to guests in a timely and professional manner.</li><li>Maintain an in-depth knowledge of hotel facilities, services, and local attractions to provide accurate information to guests.</li><li>Assist with concierge duties as needed, including making restaurant reservations, arranging transportation, and providing local recommendations.</li><li>Manage group check-ins and check-outs efficiently, coordinating with other departments to ensure a seamless experience.</li><li>Conduct regular room inspections to ensure all rooms meet the hotel's high standards before guest arrival.</li><li>Participate in regular training sessions to stay updated on hotel policies, procedures, and industry trends.</li><li>Assist in maintaining the cleanliness and organization of the front desk area and lobby.</li><li>Support other front office functions such as switchboard operations and bellhop services when require</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1-2 years' experience in a similar role in a 5 star hotel.</li><li>Fluency in English with excellent written and verbal communication skills.</li><li>Additional language is advantage.</li><li>Experience with Opera software is a plus.</li><li>Energy and enthusiasm with an eye for detail.</li><li>Diploma or degree in Hospitality Management or related field preferred.</li><li>Strong customer service orientation with the ability to anticipate guest needs.</li><li>Flexibility to work various shifts, including nights, weekends, and holidays.</li><li>Excellent problem-solving skills and ability to remain calm under pressure.</li><li>Knowledge of local attractions, restaurants, and transportation options.</li><li>Strong multitasking abilities and efficient time management skills.</li><li>Professional appearance and adherence to grooming standards.</li></ul><p>We believe in fostering a positive, dynamic environment where everyone has the chance to grow and succeed. As part of our team, you&rsquo;ll enjoy:</p><ul><li>A competitive salary .</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,500.00 - AED1,900.00 per month</p>

Guest Service Agent ( Russian / Arabic Speaker )

Five Hotels and Resorts

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p><b>An Exhilarating Opportunity</b></p><p></p><p><br>
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.</p><p></p><p><br>
Join the FIVE Tribe - and Get Ready to Make Waves.</p><p></p><p><b><br>
The Candidate</b></p><p></p><p><br>
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p><p></p><p><br>
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p><p></p><p><b><br>
What We&rsquo;re Looking For</b></p><br>
<p></p><ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<br>
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).<br>
</li><li>
Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a &lsquo;FIVE-Star&rsquo; Experience for our guests.<br>
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.<br>
</li><li>
A professional, Insta-Worthy Appearance, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; demeanour.<br>
</li><li>
Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br>
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;<br>
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.<br>
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.<br>
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br>
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul><p></p><p><b><br>
Key Responsibilities</b></p><br>
<p></p><ul><li>
Extends a Warm &lsquo;FIVE-Styled&rsquo; welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.<br>
</li><li>
Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.<br>
</li><li>
Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.<br>
</li><li>
Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a &lsquo;FIVE-Star&rsquo; Guest Experience.<br>
</li><li>
Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.<br>
</li><li>
Provides Guests with Comprehensive Information about FIVE&rsquo;s room features, amenities, and local attractions of interest.<br>
</li><li>
Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.<br>
</li><li>
Adheres to FIVE&rsquo;s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.<br>
</li><li>
Upholds the Confidentiality of Proprietary Information and always protects FIVE&rsquo;s company&rsquo;s assets.<br>
</li><li>
Fosters positive Relationships with all &lsquo;FIVERs&rsquo;, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.<br>
</li><li>
Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.<br>
</li><li>
Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.<br>
</li><li>
Fulfils any other reasonable &lsquo;FIVER&rsquo; duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.</li></ul><p><b><br>
The Team</b></p><p></p><p><br>
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.</p><p></p><p><b><br>
Sustainable Indulgence at FIVE</b></p><p></p><p><br>
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p><p></p><p><b><br>
An Equal Opportunity Employer</b></p><p></p><p><br>
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p><p><br>
<br>
</p><p><b>About FIVE Hotels and Resorts</b></p><p></p><p><br>
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p><p></p><div><br>
Find out more here: fivehotelsandresorts.com</div></div></div><p></p>
<br><ul><div><p>Department Name</p>
<div>Front Office
</div></div><div><p>Date Opened</p>
<div>02/06/2026
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>Work Experience</p>
<div>1-3 years
</div></div><div><p>Salary</p>
<div>AED
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500</div></div></ul>

Guest Services Agent

Mövenpick Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Join us at Accor, where life pulses with passion!
  <br/>
  <br/>
 </strong>
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 <br/>
 <br/>
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 <br/>
 <br/>
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 <br/>
 <br/>
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 <br/>
 <br/>
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 <br/>
 <br/>
 <strong>
  Hospitality is a work of heart,
  <br/>
  <br/>
 </strong>
 <strong>
  Join us and become a Heartist&reg;.
  <br/>
  <br/>
 </strong>
 <strong>
  We are Heartists&reg;
  <br/>
  <br/>
 </strong>
 &ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
 <br/>
 <br/>
 We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
 <br/>
 <br/>
 <strong>
  Life in Movenpick
  <br/>
  <br/>
 </strong>
 The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
 <br/>
 <br/>
 We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 Under the direct guidance of the Front Desk Manager, the Guest Relations Agent is responsible for delivering a warm, personalized, and professional service to all guests throughout their stay. A key part of this role includes engaging with guests during breakfast, lunch, and dinner in the hotel&rsquo;s dining venues to gather feedback, ensure satisfaction, and support service excellence.
 <br/>
 <br/>
 The Guest Relations Agent plays a vital role in enhancing the overall guest experience, resolving concerns proactively, and contributing to the improvement of guest satisfaction scores and Revenue Per Stay (RPS). This position requires close coordination with the Front Office and Food &amp; Beverage teams to ensure seamless service and guest recognition.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Guest Engagement &amp; Feedback:
  </li>
  <li>
   Greet and interact with guests during meal periods in the restaurant.
  </li>
  <li>
   Engage guests in friendly conversation to gather feedback on their stay and dining experience.
  </li>
  <li>
   Record and report guest feedback to relevant departments for continuous improvement.
  </li>
  <li>
   Maintain a visible presence in the restaurant and lobby during peak hours.
  </li>
  <li>
   Assist in creating a warm and welcoming atmosphere for all guests.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Front Office Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Welcome and assist guests upon arrival and departure.
  </li>
  <li>
   Handle VIP arrivals, room allocations, and special requests.
  </li>
  <li>
   Coordinate with Housekeeping and F&amp;B for guest preferences and amenities.
  </li>
  <li>
   Address guest concerns promptly and professionally, ensuring follow-up and resolution.
  </li>
  <li>
   Support the Front Desk team with check-ins, check-outs, and guest inquiries.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Service Excellence &amp; Coordination
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Promote hotel services and experiences to enhance guest satisfaction and increase RPS.
  </li>
  <li>
   Collaborate with other departments to ensure guest needs are met efficiently.
  </li>
  <li>
   Monitor guest satisfaction trends and contribute to service improvement initiatives.
  </li>
  <li>
   Uphold the hotel&rsquo;s standards of service, grooming, and guest interaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Planning &amp; Organizing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Organization of Repeat Guest filing administration
  </li>
  <li>
   Up-keeping of Hotel/Guest Information booklets and pamphlets.
  </li>
  <li>
   Co-operation with Housekeeping / F&amp;B and Front Office.
  </li>
  <li>
   Room allocation, identify guest needs.
  </li>
  <li>
   MIPs &amp; RIPs preparation.
  </li>
  <li>
   Awareness of outside activities/recreation etc.
  </li>
  <li>
   Perform as per OSM Standards and in line with the Company&rsquo;s Values and Core Behaviors.
  </li>
  <li>
   Be fully aware of the daily information and activities.
  </li>
  <li>
   Properly groomed at all times
  </li>
  <li>
   Drive &ldquo;Cherish&rdquo; and Guest targets to be met.
  </li>
  <li>
   Show fullest cooperation and respect within the team and other departments
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Operations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
  </li>
  <li>
   Keep welcome pack ready for VIP arrival (Reg.-cards, room keys, welcome drink)
  </li>
  <li>
   Register and process check in/out for all VIPs guests efficiently and professionally, alert Front Desk Manager, the MOD or Operations Manager on arrival.
  </li>
  <li>
   Escort VIP gussets to their rooms.
  </li>
  <li>
   Greet all guests upon arrivals and departure.
  </li>
  <li>
   Update guest information into the computer after a complete check in.
  </li>
  <li>
   Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests&rsquo; departure.
  </li>
  <li>
   Updating RGR (Repeated Guest Ratio) report on daily basis.
  </li>
  <li>
   Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
  </li>
  <li>
   Resolve guests&rsquo; complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  </li>
  <li>
   Good communication with GMs PA in order to complete all Ex-Office requests regarding potential VIP arrivals.
  </li>
  <li>
   Handle issuance of guest room key cards and ensure effective control for guest security.
  </li>
  <li>
   Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  </li>
  <li>
   Follow up with Concierge regarding shuttle Bus timings.
  </li>
  <li>
   Daily courteous calls to VIP rooms, so too with other guests.
  </li>
  <li>
   Report any unusual occurrences or requested to manager.
  </li>
  <li>
   Be aware of the hotel accident Prevention Policies.
  </li>
  <li>
   Ensure the cleanliness and neatness of front office area.
  </li>
  <li>
   Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
  </li>
  <li>
   Re-announce VIP rooms to Housekeeping and F&amp;B departments.
  </li>
  <li>
   Check if all departure details for the day have been taken, as well as for the next day.
  </li>
  <li>
   To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.
  </li>
  <li>
   Check VIP rooms after amenities are placed.
  </li>
  <li>
   File daily guest relations report and documents systematically.
  </li>
  <li>
   At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
  </li>
  <li>
   Reviews Guest Comments daily and reply to all of them, consult the FDM when complains accurse.
  </li>
  <li>
   To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments.
  </li>
  <li>
   He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
  </li>
  <li>
   Check Hotel / Residences situation, occupancy, functions, groups, VIPs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Generic Aspects On Hygiene / Personal Safety / Environment/Confidentiality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure proper care of all equipment and furniture entrusted for Heartists use.
  </li>
  <li>
   Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
  </li>
  <li>
   Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.
  </li>
  <li>
   Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc).
  </li>
  <li>
   Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
  </li>
  <li>
   Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
  </li>
  <li>
   Does not disclose any financial information or any other information of the Accor Hotels.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Diploma or Degree in Hotel Management
 <br/>
 <br/>
 Additional Information
 <br/>
 <br/>
 Strong interpersonal and problem solving abilities
 <br/>
 <br/>
 Fluency in English and Arabic, additional languages are a plus
</div>


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