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guest service agent

Palma Beach Resort

Job Description:As a Front Service Agent, your primary responsibility is to deliver exceptional customer service in a courteous manner. You will play a crucial role in ensuring the satisfaction of our guests throughout their stay. Key responsibilities include:<ul><li>Taking reservations and managing the booking process</li><li>Warmly greeting and registering guests upon arrival</li><li>Providing outstanding guest service throughout their stay</li><li>Settling guest accounts accurately and efficiently upon departure</li><li>Handling guest inquiries, requests, and comments promptly and effectively</li><li>Ensuring that guests' needs and preferences are met to enhance their overall experience</li></ul>Qualifications:To excel in this role, you should possess the following qualifications:<ul><li>A strong focus on delivering exceptional customer service</li><li>Prior experience in front office operations in a resort or hotel is preferred</li><li>Excellent communication skills with fluency in English</li><li>Flexibility to work shifts, weekends, and public holidays as required</li><li>Proficiency in Ms Office &amp; Opera software</li><li>Experience with Opera PMS preferred, with at least 1 year of experience</li></ul>If you are passionate about providing top-notch guest service and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting opportunity.Job Type: Full-time

Guest Service Agent

Accor

<div><div>Company Description</div> 
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<div> 
Job Description</div> 
ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li></ul>
What you will be doing:<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul><div> 
Qualifications</div> 
<ul><li>
Service focused personality is essential; experience is an asset</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English; additional languages are a plus</li></ul><div> 
Additional Information</div> 
Your team and working environment:
Diverse, young and vibrant team
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 <ul>
 <li>
 To provide our guests with an on brand personalized arrival and departure experience.
 </li>
 <li>
 To ensure guest ledgers are well controlled.
 </li>
 <li>
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 </li>
 <li>
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 </li>
 <li>
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 </li>
 <li>
 Achieve the daily set goals for the following:
 </li>
 </ul>
 <ol>
 <li>
 Marriott Bonvoy Enrolments.
 </li>
 <li>
 Up selling revenue.
 </li>
 <li>
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 </li>
 <li>
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 </li>
 </ol>
 <ul>
 <li>
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 </li>
 <li>
 Control high balance report on a daily basis.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 </li>
 <li>
 Acquire the proper product and service knowledge needed to perform your job properly.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 </li>
 <li>
 Be aware of the hotel Fire and Emergency procedures.
 </li>
 <li>
 Perform daily buckets check against departure and clear the pending registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 Ability to stand for long hours.
 
</div>

Al Bahar Hotel & Resort

Duties and Responsibilities:<ul><li>Duties and Responsibilities:</li><li>Greet and welcome guests upon arrival with a warm and professional demeanor.</li><li>Assign rooms and issue room keys.</li><li>Handle all check-in and check-out procedures efficiently.</li><li>Manage online, phone, and walk-in reservations.</li><li>Provide accurate information about room rates, availability, hotel services, and amenities.</li><li>Respond promptly to guests&rsquo; queries, concerns, or complaints, ensuring high guest satisfaction.</li><li>Inform guests about payment methods and verify credit card details.</li><li>Coordinate with housekeeping to ensure rooms are clean, well-maintained, and ready for new guests.</li><li>Upsell additional services and facilities (e.g., rooms, dining options) where appropriate.</li><li>Maintain accurate and up-to-date records of bookings, guest information, and payments.</li></ul>Requirements:<ul><li>Proven experience as a Front Desk Agent, Hotel Receptionist, or similar role in the hospitality industry.</li><li>Strong customer service orientation with a friendly and helpful attitude.</li><li>Excellent verbal and written communication skills.</li><li>Good organizational and multitasking abilities.</li><li>Familiarity with hotel booking software and front desk systems is a plus.</li><li>Ability to work flexible shifts, including weekends and holidays.</li></ul>Company Benefits:<ul><li>Visa sponsorship provided</li><li>Medical insurance coverage</li><li>Free staff accommodation</li><li>Complimentary duty meals</li></ul>Job Type: Full-timePay: AED1,600.00 - AED1,800.00 per month

Guest Service Agent (Receptionist)

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:<ul><li>
Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.</li><li>
Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>
Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.</li><li>
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>
Ensure that handling of all financial transactions is as per the resort policies.</li><li>
Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>
Keep the supervisor informed of all guest feedback whether positive or negative.</li><li>
To develop a close and harmonious working relationship with all departments.</li><li>
Attend resort events, daily shift briefings and training to improve professional skills.</li><li>
Foster a good relationship with third party companies.</li><li>
Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.</li><li>
Detailed and ensure proper handover from incoming and outgoing shifts.</li><li>
Answer telephones promptly and accurately and follow telephone etiquettes.</li><li>
Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.</li><li>
Take ownership of guest&rsquo;s requests and needs and ensures immediate action as appropriate.</li><li>
Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.</li><li>
Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.</li><li>
Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.</li><li>
Ensure guest recognition.</li><li>
Is able to identify and acknowledge repeat guests and VIPs.</li><li>
Ensure that each guest interaction is a delightful experience for the guests.</li><li>
Never say &ldquo;NO&rdquo;. Offer alternatives as applicable.</li><li>
Always find a way to exceed guest&rsquo;s need and expectations.</li><li>
Ensure consistent delivery of resort&rsquo;s service standards.</li><li>
Is self-motivated and leads his colleagues by example.</li><li>
Respect the departmental duty roster and report to work on time.</li><li>
Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.</li><li>
Attend all scheduled training courses organized by the department and resort as and when asked to.</li><li>
Is a team player and actively participates in all team member activities.</li><li>
Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.</li><li>
Is well groomed and in proper uniform at all times.</li><li>
Maintain a professional demeanor at all times.</li><li>
Always project a positive image of the resort and company.</li><li>
Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.</li><li>
Russian or German Speaker will be an advantage.</li></ul></div>

Guest Service Agent (Seasonal - 6 Months Contract)

Marriott International

<div>Additional Information 
Job Number25162086 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Service Agent (Front Desk Agent)

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains. An exceptional destination where Arabian hospitality meets luxury. With 190 rooms, indoor &amp; outdoor event space, restaurants &amp; bar. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love. And we're looking for more people like this to join our dynamic &amp; committed team at the InterContinental Fujairah Resort.

Your Day to Day:

As Instant Service Agent (Telephone Operator), you will act as the central communication point of contact at the hotel by providing and co-ordinating rapid responses to all guest requests, inquiries and needs; as well as assigning work orders to appropriate personnel. To identify and anticipate guest needs; ensure complete guest satisfaction.
Some of your main role responsibilities are:
<ul>
<li>Inputs all Guests, Engineering, Housekeeping, etc. requests promptly and accurately into the QEMS rapid response system
</li><li>Monitors all calls that are in queue and answers appropriately.</li>
<li>Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.</li>
<li>Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.</li>
<li>Continually checks on the pending QEMS work orders that have not been completed.</li>
<li>Handles all guest wake-up calls.</li>
<li>Handles guest messages &ndash; written and or voice mail and sends fax out regarding guest inquiries and requests.</li>
<li>Logs all guest complaints and guest history into QEMS for future reference, tracks trends in service deficiencies and reports them to senior management.</li>
<li>Has the knowledge to check-in and check-out guests from Opera, through the telephone.</li>
<li>Knows the basics about what guests might request regarding Housekeeping, F&amp;B, IT, Engineering and other department requirements.</li>
<li>Well aware of the restaurants operating hours and specials/promotions within the operation as well as catering space requirements and locations</li>
<li>Completes the beginning and ending shift duties that include turnover shift report, outstanding jobs not completed in QEMS and any other daily, weekly and monthly reports required by senior management.</li>
</ul>
Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul><li>High School diploma /Secondary qualification or equivalent.
</li><li>Prior experience in customer service or hospitality, preferably in a hotel setting.</li>
<li>Team player and has good communication skills</li>
<li>Must be customer oriented and is flexible to work in various shifts.</li>
</ul>
In return, we offer competitive pay and benefits, and a chance to work with a great team of talented people. Most importantly, we'll give you the Room to Belong.

So what's your passion? Please get in touch if this position matches your skills and interests and tell us how you could bring your individual competencies by clicking &quot;Apply Online&quot;.

We are an equal opportunity employer.
As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;&#65039; brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Instant Guest Service at InterContinental Fujairah Resort

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3504 guest service agent jobs IN United Arab Emirates

Guest Service Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent (Receptionist)

Guest Service Agent (Seasonal - 6 Months Contract)

Guest Service Agent (Front Desk Agent)

Instant Guest Service at InterContinental Fujairah Resort