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guest service agent

Anantara Hotels & Resorts

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  Company Description
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 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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  Job Description
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  <br/>
 </strong>
 The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
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  Qualifications
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 </strong>
 <ul>
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   A strong focus on customer service
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   Prior experience in hotel front office operations is preferred
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   Excellent communication skills; fluency in English is required
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   Be able to work shifts, weekends and public holidays
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   Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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 Additional Information
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 Remote location
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Guest Service Agent

Accor

<div><b>Company Description</b><p><br>
Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business &amp; leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.</p><p>
We have an excellent team with diverse background, education and skills making it a comfortable working environment.</p><b><br>
Job Description</b><p><br>
As a Guest Service Agent you will be responsible for providing a high level of customer focused service. Your objective is to deliver a positive and memorable experiences to all our guests. You should display an approachable and professional demeanour, with a blend of excellent communication to all guest interaction.</p><b><br>
Qualifications</b><br>
<ul><li>
Previous experiences in the Front Office Department within a hotel.</li><li>
3+ years of experience in the Front Office Department within a hotel.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Computer literate and previous experiences with Opera.</li><li>
Ability to handle multiple tasks simultaneously.</li></ul><br>
<b>
Additional Information</b><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! <b>#BELIMITLESS</b></p></div>

Holiday Inn Express, Dubai Airport

<p>To report to work prior to the commencement time, well-groomed and dressed as per the hotel&rsquo;s grooming standards.</p><p>� To promote a professional image and to provide a quick and efficient service to all guests regardless to whether they are resident or non-resident.</p><p>� To have full and comprehensive knowledge of the hotel including service and in turn service and outlets.</p><p>� To strive to anticipate the guest needs wherever possible, to enhance quality service and in turn complement guest satisfaction</p><p>� To perform all daily tasks to a consistent high standard in line with both departmental and hotel standards.</p><p>� To co-operate with colleagues requiring assistance in a prompt, caring and helpful manner and to be flexible in assisting other departments in response to the business and guest needs</p><p>� To maximize revenue by up selling and ensuring all services are charged for where applicable</p><p>� To make sure behaviour measures up to the standards required by the hotel and its representatives as directed in the staff handbook</p><p>� To be aware of the hotel management, their office location, role and availability</p><p>� To be aware of the Priority Club and assist in achieving targets</p><p>� To be aware of all corporate products and promotions etc. and any other restriction of this and action accordingly</p><p>� To attend all company courses, in-house training sessions and meetings as requested by the management.</p><p>� To ensure that all guests are greeted with a friendly welcome and offered the highest standards of customer care and satisfaction throughout their stay</p><p>� To ensure that standards of performance are as per the SOP Manual.</p><p>� To maintain a high level of confidentiality with regards to Guest &amp; Management.</p><p><b>Responsibilities and Duties</b></p><p>� Comply with hotel rules and regulations and provisions contained in the employment handbook.</p><p>� Comply with company grooming and uniform standards.</p><p>� Comply with timekeeping and attendance policies.</p><p>� Actively participate in training and development programs and maximise opportunities for self-development.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Are you locally available?</li><li>Can you join immediately?</li><li>Do you have at least 1 year experience working in a hotel as Guest Service Agent?</li></ul>

Pyramisa Hotel Apartment

<p>Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.</p><p>&middot; Responds to guest requests for information about the hotel and its surroundings.</p><p>&middot; Arranges for special services requested by the guests.</p><p>&middot; Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.</p><p>&middot; Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&amp;B.</p><p>&middot; Allocates rooms and issues appropriate keys.</p><p>&middot; Follows-up and verifies arrivals by updating registration cards with regards to spelling of guest&rsquo;s name, address, e-mail address, telephone number, method of payment, guest&rsquo;s preferences.</p><p>&middot; Handles incoming guest room reservations.</p><p>&middot; Handles reservations for guests &amp; restaurants, etc.</p><p>&middot; Aware at all times of current room status and room availability.</p><p>&middot; Fully aware of current and future hotel promotions.</p><p>&middot; Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.</p><p>&middot; Increases hotel revenue by promoting Food and Beverage alternatives.</p><p>&middot; Completes shift closing accurately by getting appropriate approval signatures.</p><p>&middot; Adheres to hotel policies regarding the use of cash banks.</p><p>&middot; Communicates effectively with guests, colleagues, and superiors</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Front Office: 1 year (Preferred)</li><li>Hospitality: 1 year (Preferred)</li></ul>

Hilton

<div><p>Guest Service Agent - Front Desk</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent - Front Desk

<div><p>Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi</p><p>
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.</p><p><b><br>
What will I be doing?</b></p><p>
As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
</p><p><b>Key Responsibilities</b></p><ul><li><p>
Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.</p></li><li><p>
Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back-of-house areas are maintained to the highest standards.</p></li><li><p>
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.</p></li><li><p>
Demonstrate a consistently high level of customer service and professionalism.</p></li><li><p>
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.</p></li><li><p>
Ensure compliance with hotel security, fire, and health and safety regulations.</p></li><li><p>
Follow brand standards and operational policies when handling front-of-house systems, equipment, and supplies.</p></li><li><p>
Assist other departments as needed to support overall hotel operations.</p></li></ul><p><b>
What are we looking for?</b></p><p>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li><li>
Experience in the hotel, leisure, and/or entertainment sectors</li><li><p>
Conflict resolution experience</p><p><b><br>
What will it be like to work for Hilton?</b><br>
</p></li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p></div><p></p>

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
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</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
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</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
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<div><ul><li><div>Comply with the customer service strategy through the established telephone line, efficiently managing all guest requests and committing to achieve total customer satisfaction.</div>
</li>
</ul></div><div><ul><li><div>Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.</div>
</li>
</ul></div><div><ul><li><div>Inform and offer customers, via telephone, services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross-selling techniques to optimise the hotel's extra revenues.</div>
</li>
</ul></div><div><ul><li><div>Manage customer incidents, following the established protocols.</div>
</li>
</ul></div><div><ul><li><div>Comply with the attributes, standards and manuals applicable to their department.</div>
</li>
</ul></div><div><ul><li><div>Efficiently use the different departmental management tools necessary for the daily control of operating procedures.</div>
</li>
</ul></div><div><ul><li><div>Be knowledgeable of the Voice of the Customer results, complying with the established improvement plans.</div>
</li>
</ul></div><div><ul><li><div>Verify material orders following the set product guidelines, for better optimisation of economic resources.</div></li></ul><br>
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<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
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<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
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<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
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<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
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<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Guest Service Line Agent - ME Dubai (38511)

Explore 2944+ Guest service agent in United Arab Emirates this March. Find roles across top companies and apply now to boost your career.

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Guest Service Agent - Front Desk

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Guest Service Line Agent - ME Dubai (38511)