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account support manager

Infotree Global Solutions

<div>
 
 Looking for candidates for the long term contract position of
 
 Support Account Manager
 
 based in Dubai.
 
 
 
 
 
 
 Your Career
 
 
 
 As a Support Account Managers (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the client's platform of products to ensure client is exceeding customer expectations. As a partner to your Customers, you will understand their business goals and security priorities in order to deliver support services that drive customer loyalty and success. Successful candidates will be customer-obsessed team players who leverage demonstrated technical expertise with strong business acumen to ensure customers achieve the right outcomes and realize the value of their investment in the client's security platform.
 
 
 
 
 
 
 
 
 
 Your Impact
 
 
 
 
 ● Provide leadership in the delivery of our high-touch, personalized support service to our customers.
 
 
 
 ● Understand and participate in technical discussions in order to move towards the resolution of technical issues that are blocking successful adoption of the client's platform.
 
 
 ● Develop an understanding of our customer&rsquo;s business and security priorities to provide technical best practice guidance and support.
 
 
 ● Develop and deliver weekly status reports to summarize support status of open issues, task progression and pending activities.
 
 
 ● In collaboration with support engineers, document, deliver and present technical, in-depth root cause analysis for customer issues.
 
 
 ● Deliver quarterly business reviews that communicate the value the customer is deriving from their client&rsquo;s investment.
 
 
 ● Partner with account teams to understand their account expansion strategy and to support in the identification of opportunities to deliver solutions and/or service to your customers.
 
 
 ● Understand how customers are using their products and provide best practices guidance in support of customer use cases and to increase their security posture.
 
 
 ● Deliver updates on product and feature enhancements.
 
 
 ● Proactively use data to monitor customer health and to mitigate risk and to resolve customer technical issues.
 
 
 ● Act as an advocate for customers, coordinating internal resources during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
 
 
 ● Ensure your customers and internal stakeholders have timely information to make decisions in order to resolve issues more quickly.
 
 
 ● Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests.
 
 
 ● Invest in your continuous development by maintaining technical proficiency across the client platform.
 
 
 
 
 
 
 
 
 
 Your Experience
 
 
 
 
 ● 3+ years of experience in technical support or a services delivery role with demonstrated skills delivering technical guidance and technical information to customers from engineers to management to executives.
 
 
 
 
 ● 3+ years of client facing sales or services experience with large enterprise, Fortune 500 companies
 
 
 
 
 ● Prior experience supporting network security technology, working in security operations, technical support, and/or cloud security with products including but not limited to next generation firewalls, SASE solutions, cloud security, endpoint security, security orchestration, automation and response products.
 
 
 
 ● Ability to translate business objectives into desired outcomes and deliver best practice guidance. ● Demonstrated ability to prioritize work within a demanding environment, delivering consistent results under time constraints.
 
 
 ● Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
 
 
 ● Ability to manage simultaneous issues in a dynamic environment and proactively identify and mitigate risks and challenges
 
 
 ● Demonstrated ability to work in a matrix team environment partnering and influencing others across the organization to achieve desired customer outcomes.
 
 
 ● Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms ● Positive, growth-oriented mindset
 
 
 ● Project Management certifications or qualifications such as PMP, PRINCE2, ITIL is a plus
 
 
 
 
 
 
 
 
 If interested, please get in touch with me on Linkedin or drop an email with your recent CV on usha@infotreeglobal.com and I'll get back to you at the earliest.
 
 
 
 
 
 
 
 
 Best Regards
 
 
 Usha
 
 
 Infotree Global Solutions
 
 
 Linkedin: linkedin.com/in/usha-rahul-116453223
 
</div>

Account Support Manager

Discovered MENA

<div>
 
 
 Account Manager
 
 
 
 Dubai
 
 
 AED 22,500 per month
 
 
 
 
 
 We are hiring an
 
 Account Manager
 
 to join a globally recognised business specialising in immersive and experiential technology. With a strong international presence, this organisation partners with major brands, retailers, and entertainment venues to deliver innovative, interactive experiences.
 
 
 
 
 
 
 The Role
 
 
 
 
 
 
 As an
 
 Account Manager
 
 , you will be a key member of the Client Services team, taking ownership of projects from initial brief through to final delivery.
 
 
 
 
 
 This is
 
 not a business development role
 
 . Instead, you will focus on managing and delivering approved opportunities, acting as the day-to-day client lead across pitching, contracting, and execution.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Manage projects end-to-end, from brief through to delivery
 </li>
 <li>
 Act as the main point of contact for clients during pitch and delivery phases
 </li>
 <li>
 Support and execute pitch responses for inbound opportunities
 </li>
 <li>
 Prepare and submit RFI/RFP responses with accuracy and attention to detail
 </li>
 <li>
 Maintain client portals, vendor registrations, and documentation libraries
 </li>
 <li>
 Coordinate with internal creative and technical teams to meet deadlines
 </li>
 <li>
 Ensure projects are delivered in line with expectations and agreed frameworks
 </li>
 <li>
 Escalate any commercial or scope changes where required
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 3&ndash;5 years&rsquo; experience in Account Management or Client Services
 </li>
 <li>
 Experience within a project-based environment (creative, experiential, digital, or production)
 </li>
 <li>
 Exposure to the GCC market (Arabic is advantageous)
 </li>
 <li>
 Experience working on RFI/RFP processes and pitch support
 </li>
 <li>
 Strong PowerPoint and Microsoft Office skills (Figma is a plus)
 </li>
 <li>
 Highly organised, detail-driven, and comfortable working under pressure
 </li>
 <li>
 A proactive, process-led mindset with an interest in immersive or emerging technologies
 </li>
 </ul>
 
 
</div>

Account Manager

Computer & Power Technology

<div>
 
 Job Title
 
 
 
 
 Senior Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team
 </li>
 <li>
 Develop and deliver accurate sales forecasts and targets in line with business objectives
 </li>
 <li>
 Lead the vendors&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Oversee the entire sales cycle from quotation to collection
 </li>
 <li>
 Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly
 </li>
 <li>
 Ensure a proper storage, tracking and control of inventory through an accurate stock management system
 </li>
 <li>
 Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability
 </li>
 <li>
 Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers&rsquo; needs
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Sales and Marketing or any other related field.
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 5&ndash;7 years of relevant experience managing Enterprise and/or Government accounts, specifically in Abu Dhabi
 </li>
 <li>
 Proven track record of driving business across multiple solutions, including Infrastructure, Networking, and Cybersecurity
 </li>
 <li>
 Strong communication and interpersonal skills, with a confident and professional presence
 </li>
 <li>
 Well-established network and strong client relationships within the Abu Dhabi market
 
 
 
 </li>
 </ul>
</div>

Senior Account Manager

TrendAI

<div>
 
 When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.
 
 
 
 
 About Trend Micro
 
 
 
 Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit www.trendmicro.com
 
 
 
 Position Overview
 
 
 
 The Major Account Manager (MAM) with
 
 [UAE/ Abu Dhabi]
 
 will focus on proactively selling Trend Micro products and services into Major Enterprise Accounts. The Major Account Manager will drive to meet and exceed quota by engaging customers directly, leveraging and partnering with resellers and Global System Integrators.
 
 
 
 Primary Responsibilities
 
 
 
 <ul>
 <li>
 Act as the account lead for assigned accounts based on the Client Value Proposition
 </li>
 <li>
 Work closely with clients to identify needs, planned initiatives, business directions, and act as trusted adviser and advocate on best practices and solutions to address the clients&rsquo; IT and Cybersecurity goals and objectives
 </li>
 <li>
 Provide back up and support to client teams where required
 </li>
 <li>
 Recognized as the go-to person internally on the own client portfolio
 </li>
 <li>
 Partner internally with cross-functional teams &ndash; such as Technical, Regional Account Managers, Marketing &ndash; to understand customer goals and key performance metrics
 </li>
 <li>
 Pro-actively engage and drive opportunities with respective enterprise customers
 </li>
 <li>
 Develop and manage a reliable forecast and ensure disciplined use of Trend Micro sales forecasting, account plans and customer relationship tools
 </li>
 <li>
 Maintain sound knowledge of the industry, trends and the competitive posture of Trend Micro and other industry leaders regarding software product offerings and support services
 
 
 </li>
 </ul>
 
 Secondary Responsibilities
 
 
 
 <ul>
 <li>
 Participate in industry conferences, trade shows and seminars, as required
 </li>
 <li>
 Participate in the planning and execution of programs designed to promote Trend Micro&rsquo;s activities
 </li>
 <li>
 Document and regularly maintain all relevant information in Salesforce
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 5+ years&rsquo; experience in Account Management in Information Technology / Security solutions companies
 </li>
 <li>
 Experience of with in Oil &amp; Gas, Government, BFSI, Commercial market sectors
 </li>
 <li>
 Ability to effectively engage at the C level
 </li>
 <li>
 Working knowledge and experience in selling key cybersecurity, networking and IT products and solutions, as well as knowledge of top competitive solutions in the market
 </li>
 <li>
 Strong knowledge of Virtualization and cloud-based solutions preferred
 </li>
 <li>
 Pattern of quantifiable success in large account management and selling strategies
 </li>
 <li>
 Bachelor's Degree in Engineering, IT or Management with equivalent work experience preferred
 
 
 </li>
 </ul>
 Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.
 
 
 We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.
 
 
</div>

Major Account Manager

Butterfly Effect Communication Strategies FZ-LLC

Job Title: Social Media Account Manager (Full-Time &ndash; Secondment Role)Location: Abu Dhabi, UAE Employment Type: Full-Time Reporting To: Account Director / Client Marketing Lead Secondment: Assigned full-time to a client siteRole OverviewWe are seeking a hands-on, highly creative, and execution-driven Social Media Account Manager to join our team in Abu Dhabi. The selected candidate will be seconded to a key client and will be responsible for managing, creating, and executing the full scope of social media activities.While the role carries an Account Manager title, it requires a professional who is equally comfortable with strategy, content creation, copywriting, and daily platform management. The ideal candidate is someone who can own the social media function end-to-end, from idea to execution and performance tracking.Preference will be given to Arabic-speaking candidates to support bilingual content creation.Key ResponsibilitiesEnd-to-End Social Media Management<ul><li>Fully manage the client&rsquo;s social media platforms on a daily basis</li><li>Handle posting, scheduling, and publishing across all channels</li><li>Monitor messages, comments, and engagement (community management)</li></ul>Content Creation &amp; Copywriting<ul><li>Create social media content from concept to execution, including:</li><li>Writing captions (Arabic &amp; English preferred)</li><li>Developing post ideas and content themes</li><li>Suggesting visual directions and briefing designers (or creating simple visuals when required)</li><li>Ensure all content is:</li><li>Engaging and platform-appropriate</li><li>Aligned with brand tone of voice</li><li>Culturally relevant to the UAE audience</li></ul>Planning &amp; Strategy (Light to Mid-Level)<ul><li>Develop monthly content calendars</li><li>Align posts with key campaigns, events, and marketing objectives</li><li>Proactively suggest new ideas, trends, and improvements</li></ul>Client Coordination (On-Site)<ul><li>Act as the on-ground representative for all social media matters</li><li>Coordinate approvals and ensure smooth communication</li><li>Maintain a professional and proactive relationship with client stakeholders</li></ul>Performance Tracking<ul><li>Monitor basic performance metrics (engagement, reach, growth)</li><li>Prepare monthly reports with simple insights and recommendations</li><li>Continuously optimize content based on performance</li></ul>Required Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or related field</li><li>Minimum 3&ndash;5 years of experience in social media management (hands-on role)</li><li>Proven ability to:</li><li>Write strong, engaging captions</li><li>Create and manage content independently</li><li>Handle full social media pages without heavy reliance on a team</li><li>Proficiency in:</li><li>Social media platforms (Instagram, LinkedIn, TikTok, X, etc.)</li><li>Basic design tools (Canva or Adobe basics is a strong advantage)</li><li>Scheduling tools (Meta Business Suite or similar)</li><li>Arabic language proficiency (strongly preferred)</li><li>Strong writing skills in English</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Abu Dhabi) (Preferred)</li></ul>Work Location: In person

Social Media Account Manager

<div>
 
 
 Hiring: Key Account Manager | Specialty Retail (UAE)
 
 
 
 We are supporting the search for a
 
 Key Account Manager
 
 to drive and scale relationships across specialty retail channels for a leading consumer distribution business in the UAE.
 
 
 This is a high-impact role focused on managing key retail partnerships, protecting margins, and driving sustainable growth across premium channels.
 
 
 
 
 
 
 Key Focus Areas:
 
 
 <ul>
 <li>
 Drive growth across specialty retail accounts (baby stores, pharmacies, lifestyle retailers)
 </li>
 <li>
 Manage key customer relationships and lead commercial negotiations
 </li>
 <li>
 Own pricing, promotions, and joint business planning (JBPs)
 </li>
 <li>
 Strengthen in-store execution, visibility, and product placement
 </li>
 <li>
 Protect margins while responding to retailer pressure
 </li>
 <li>
 Identify new retail partners and expand channel presence
 </li>
 </ul>
 
 
 
 
 
 Ideal Profile:
 
 
 <ul>
 <li>
 Key Account Manager within FMCG, consumer goods, or retail distribution
 </li>
 <li>
 Strong experience working with
 
 specialty retail channels
 
 (non-negotiable)
 </li>
 <li>
 Proven ability to manage pricing, promotions, and margin discussions
 </li>
 <li>
 Commercially strong with confidence to manage buyer-level relationships
 </li>
 <li>
 Experience in baby care, beauty, or premium/lifestyle categories is preferred
 </li>
 </ul>
 
 
 
 
 
 If it&rsquo;s of interest&mdash;or worth a conversation&mdash;feel free to reach out directly.
 
 
 
 
</div>

Key Account Manager Retail

Transguard Group

<div>
 
 Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management &amp; Aviation. Transguard Group is the UAE&rsquo;s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 70,000+ employees!
 
 
 
 
 
 We are currently recruiting for an
 
 Account Manager - Chauffeur Drive Services
 
 to join our Aviation Services team in Dubai.
 
 
 
 
 
 
 Scope
 
 : Responsible for a fully managed Chauffeur Drive limousine service. Revenue delivery, gross contribution, account management, enhancing and optimizing operational excellence across the assigned customer account portfolio. Project managing client mobilizations, day-to-day delivery of operations, contribute to the growth of account portfolio as well as manage a team of individuals. There will also be involvement in new business tenders received from aviation clients.
 
 
 Support the Senior Manager in the management, development, implementation, communication, and delivery of all areas of responsibilities relating to Transport, Aviation &amp; Logistics across the group.
 
 
 
 
 
 
 Financial
 
 
 <ul>
 <li>
 Develop the business growth of the account portfolio, through new business and organic growth
 </li>
 <li>
 Implicitly understand the commercial aspects of the Chauffeur Drive contract and monitor the management of the service to ensure delivery within the boundaries of the contracts and adhering to Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and achieving the operational SLA and commercial KPIs
 </li>
 <li>
 Ensure customer account portfolio deliveries to budgeted targets, revenue, and gross contributions, contributing to the department P&amp;L, accurate reporting for forecasting and revenue is maximized
 </li>
 <li>
 Working closely with the legal and commercial teams, be able to provide clear directions on actions throughout the term of contract relating to any breach and any actions required to remedy
 </li>
 <li>
 Responsible for management monthly report with operational data to support the review of the financial performance of the contract scorecard
 </li>
 </ul>
 
 
 
 
 
 Customer
 
 
 <ul>
 <li>
 Proactively manage the relationship with the client in line with the RACI matrix
 </li>
 <li>
 Manage key contacts and relationships within your account portfolio, ensure the account is fully managed and relationships are developed at every level.
 </li>
 <li>
 Provide ideas on growth initiatives to maximize the potential opportunities with new clients and contacts
 </li>
 <li>
 Ensure all commercials are within the bounds of the contracts and billing accurately reflects all terms and conditions.
 </li>
 <li>
 Effective debtor management across the Account Portfolio.
 </li>
 <li>
 Respond to queries efficiently within a timely manner.
 </li>
 </ul>
 
 
 
 
 
 Process
 
 
 <ul>
 <li>
 Analyses trends and metrics to develop and enhance solutions, processes, and programs that address current inefficiencies and create improved processes.
 </li>
 <li>
 Measuring, validating, and testing of the effectiveness of metrics that are applied by the business to assess and drive productivity optimization.
 </li>
 <li>
 Developing programs and methods that aid in the achievement of measurable improvements in metric results, and which avail actionable management solutions and strategies.
 </li>
 <li>
 Responsible for Management Reporting, the collation of reports for MPR and Control Rooms.
 </li>
 <li>
 Operational Excellence: Drive a lean culture within the team, focused on operational excellence and business performance.
 </li>
 <li>
 Ensure direct reports are focused on value added activity, working towards achieving the goals on balanced score cards.
 </li>
 <li>
 Team Management: Lead, motivate and develop the team members reporting directly to you and influence the positive behaviour of the wider team.
 </li>
 </ul>
 
 
 
 
 
 Innovation
 
 
 <ul>
 <li>
 Understand the bid / quote request documents to become familiar and well versed with the requirements &amp; scope of work. Develop a plan of action around the deadlines to ensure that solutions are completed on time and in line with RFP requirements providing the business maximum chances of winning the project.
 </li>
 <li>
 Reviewing the asset list and drawings to understand the magnitude of the scope of work along with the scope falling under the specialist service providers.
 </li>
 <li>
 Prepare a complete solution strategy/ process including complete lifecycle starting from receiving tenders to successful closeout.
 </li>
 <li>
 Working with key members of the other business units and the client organization to obtain the information required to compile the proposals.
 </li>
 <li>
 Leading the solutions team to ensure they gather right information including site visit required to develop a site-specific solution with special attention to technology and providing efficient solutions to the client. Generate site visit reports which detail the findings during the visit and enumerate any request for information to be submitted to the client.
 </li>
 <li>
 Identify and research trends in the Transport sector.
 </li>
 <li>
 Integrate emerging technologies and automation tools enabling delivery of best practice in transportation operating models.
 </li>
 </ul>
 
 
 
 
 
 Selection Criteria
 
 
 <ul>
 <li>
 A minimum of 10 years of relevant experience is required.
 </li>
 <li>
 Educational Qualifications: University degree is required.
 </li>
 </ul>
 
 
 
 
 
 Technical skills:
 
 
 <ul>
 <li>
 Transport Management.
 </li>
 <li>
 Project management.
 </li>
 <li>
 Vehicle utilization.
 </li>
 <li>
 RTA regulatory compliance.
 </li>
 <li>
 Effective people management.
 </li>
 <li>
 Commercial awareness.
 </li>
 <li>
 Strong Financial understanding.
 </li>
 <li>
 Prioritize, plan &amp; allocate assets and resources.
 </li>
 </ul>
 
 
</div>

Account Manager - Chauffeur Drive Services

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