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customer success manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Success Manager

CCL Global

<div>
 
 CCL Global are currently recruiting for a Senior Customer Success Manager &ndash; Middle East to join a leading global energy software company. This role is based in the UAE and will be part of the EMEA Customer Success team, working with utilities, regulators, government bodies, and energy companies.
 
 
 
 
 
 
 Permanent / Full-Time (UAE)
 
 
 
 
 
 
 
 Key You
 
 
 <ul>
 <li>
 Managing and growing a high-value portfolio of enterprise energy clients across the Middle East.
 </li>
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 Establishing and nurturing executive-level relationships with C-suite and senior stakeholders.
 </li>
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 Acting as a trusted advisor to clients, ensuring software solutions deliver measurable value.
 </li>
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 Driving customer retention, upsell, and cross-sell opportunities to maximize account growth.
 </li>
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 Partnering with clients to understand evolving priorities and ensure adoption and satisfaction.
 </li>
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 Represent
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 Collaborating internally with product, implementation, and support teams to deliver excellent customer outcomes.
 </li>
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 Providing actionable insights and feedback to shape product development and innovation.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Energy, or related field. Advanced degree preferred.
 </li>
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 12&ndash;15 years&rsquo; experience in Customer Success, Account Management, or Strategic Consulting within enterprise software or energy/utilities sectors.
 </li>
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 Strong understanding of the Middle East energy landscape, including utilities, regulators, and market dynamics.
 </li>
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 Exceptional relationship management and stakeholder engagement skills, including C-suite experience.
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 Strong strategic thinking, problem-solving, and analytical skills.
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 Excellent written and verbal communication; confident presenting to senior audiences.
 </li>
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 Willingness to travel across the Middle East as required.
 </li>
 </ul>
 
 
 
 
 
 Benefits &amp; Culture:
 
 
 <ul>
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 Opportunity to work with a
 
 fast-growing, innovative global company
 
 in the energy transition space.
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 <li>
 In
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 Be part of a collaborative team that values ownership, innovation, and customer success.
 </li>
 </ul>
 
 
</div>

Deal Drive

<div>
 
 
 About Deal Drive
 
 
 
 
 
 
 Deal Drive is a Dubai-based global platform revolutionizing how used car dealerships operate. We integrate market analytics, operational tools, and scalable inventory financing to help dealers optimize their stock, buy better, price smarter, sell faster and grow their business.
 
 
 
 
 
 We are currently expanding in the UAE and looking for a Customer Success Manager to simply ensure
 
 client success - from onboarding to activation to value delivery.
 
 
 
 
 
 
 
 About The Role
 
 
 
 
 As a Customer Success Manager, you will be responsible for providing for client success - from onboarding to activation to value delivery. This is not a support role. You&rsquo;ll own the transformation journey of each dealership, ensuring clients go from trial to signup to full product adoption and measurable results. You&rsquo;ll also be responsible for training, usage health, identifying upsell opportunities and payment continuity where needed. You will be working closely with our sales and management team.&nbsp;
 
 
 
 
 The role will require visits to client offices / used car dealerships and showrooms. We're looking for someone who is comfortable to go around the UAE, with a driving license and a car.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Onboarding &amp; Activation
 
 
 <ul>
 <li>
 
 Own onboarding and activation for new DD Pro clients (standard and growth-tier) during trial period and post-trial period
 
 </li>
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 Create, agree on and deliver training, usage plans, and feature activation to ensure full product adoption within 90 days and beyond
 
 </li>
 <li>
 
 Collaborate with BDMs and AMs to ensure seamless client handovers
 
 </li>
 </ul>
 
 
 
 
 
 Value Delivery
 
 
 <ul>
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 Ensure clients use key modules including but not limited to: Sourcing, Evaluation, Listings Publishing, Sales Operations, Accounting.
 
 </li>
 <li>
 
 Proactively monitor usage, report on account health, and address adoption blockers
 
 </li>
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 Act as the client&rsquo;s transformation partner - help them improve turnover, margin, and stock management using Deal Drive&rsquo;s methodology
 
 </li>
 </ul>
 
 
 
 
 
 Relationship Management
 
 
 <ul>
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 Be the primary point of contact during the first few months of engagement
 
 </li>
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 Maintain monthly/quarterly check-ins and reviews with high-potential clients post-handover
 
 </li>
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 Build strong, trusted relationships with dealership owners and operational staff
 
 </li>
 <li>
 
 Regularly visit client showrooms across the UAE (UAE driving license + personal car required)
 
 </li>
 </ul>
 
 
 
 
 
 Commercial Impact
 
 
 <ul>
 <li>
 
 Ensure timely payments and renewals, in collaboration with junior CS/AM
 
 </li>
 <li>
 
 Identify potential churn and proactively work on retention strategies
 
 </li>
 <li>
 
 Identify and drive upsell opportunities for add-on services (e.g., co-buying, higher-tier plans)
 
 </li>
 <li>
 
 Coordinate closely with finance and product teams to resolve issues and unblock success
 
 </li>
 </ul>
 
 
 
 
 
 Internal Collaboration
 
 
 <ul>
 <li>
 
 Feed insights to and collaborate with product team to improve product-market fit
 
 </li>
 <li>
 
 Contribute to improving CS processes and playbooks
 
 </li>
 <li>
 
 Participate in internal reviews of churn risks and account growth opportunities
 
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 <ul>
 <li>
 
 Customer-first, outcome-driven
 
 
 , and able to build trust fast
 
 </li>
 <li>
 
 Comfortable working in ambiguous environments and creating structure
 
 </li>
 <li>
 
 A strong communicator in both written and verbal English (Arabic a big plus)
 
 </li>
 <li>
 
 Not afraid to challenge clients when needed - but always with empathy
 
 </li>
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 Commercially sharp - you know how to sell
 
 
 because
 
 
 it adds value
 
 </li>
 </ul>
 
 
 
 
 
 Must have experience
 
 
 <ul>
 <li>
 
 Proven experience in Customer Success, Account Management, Project Delivery, or Consulting (ideally in B2B SaaS and/or automotive-related verticals)
 
 </li>
 <li>
 
 Confident navigating dashboards, software platforms, and tools like Google Docs (Sheets, Docs, Slides), MS Office (Excel, Word, PowerPoint)
 
 </li>
 <li>
 
 Confident handling both commercial and technical conversations.
 
 </li>
 </ul>
 
 
 
 
 
 Additional Mandatory Requirements
 
 
 <ul>
 <li>
 
 Based in UAE with valid driving license and access to a vehicle
 
 </li>
 <li>
 
 Willing to travel across the country to visit clients when needed
 
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 
 Market based remuneration with performance-based incentives.
 
 </li>
 <li>
 
 Comprehensive training and development opportunities.
 
 </li>
 <li>
 
 A high-growth environment where your work directly impacts company success
 
 </li>
 <li>
 
 A chance to shape how used car dealers scale with technology
 
 </li>
 </ul>
 
 
 
 
 
 Join Deal Drive to transform used car dealer businesses with technology-driven solutions. Apply today and drive your career forward!
 
 
</div>

Pulse Global Limited

Role Overview We are seeking a Customer Success Manager (CSM) based in Dubai, UAE, who will play a key role in driving customer success, retention, and growth across Pulse iD's portfolio of banking and enterprise clients. This role combines strategic account management, marketing partnership enablement, and loyalty program optimisation. You will act as the primary point of contact for clients-overseeing implementation, campaign performance, and ongoing engagement-while ensuring that Pulse iD solutions deliver tangible business value. The ideal candidate has a strong background in marketing and loyalty, excels in stakeholder management, and brings experience in managing and expanding enterprise client relationships. Key Responsibilities <ul> <li>Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimisation of Pulse iD solutions.</li> <li>Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies.</li> <li>Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations.</li> <li>Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritised and delivered effectively.</li> <li>Manage the full customer lifecycle-from onboarding to renewal-ensuring satisfaction and sustained value delivery.</li> <li>Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue.</li> <li>Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions.</li> <li>Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy.</li> <li>Translate client feedback into actionable insights to inform product development and service enhancements.</li> </ul> Requirements <ul> <li>Based in Dubai, UAE (mandatory).</li> <li>3-5 years of experience in Customer Success, Account Management, or Marketing-preferably in fintech, loyalty, or payments.</li> <li>Proven track record in managing enterprise clients and building long-term stakeholder relationships.</li> <li>Strong marketing and campaign management background, with an understanding of engagement and loyalty strategies.</li> <li>Experience in upselling, renewals, and expanding existing client relationships.</li> <li>Excellent communication and presentation skills, capable of influencing across multiple levels including senior executives.</li> <li>Analytical thinker with the ability to interpret data and translate it into actionable insights and growth opportunities.</li> <li>Proactive, organised, and customer-focused, with a passion for driving measurable outcomes.</li> </ul> Why Join Pulse iD <ul> <li>Be part of a visionary fintech shaping the future of customer loyalty and digital engagement.</li> <li>Collaborate with top-tier clients, including leading banks and global financial institutions.</li> <li>Enjoy flexibility through a remote-friendly and globally connected work culture.</li> <li>Access career growth opportunities in an innovative, high-growth environment.</li> </ul> To Apply If you're passionate about helping brands and financial institutions deliver exceptional customer engagement and loyalty experiences, we'd love to hear from you. Please submit your application through our Careers Portal: Pulse iD is an equal opportunity employer and values diversity in all its forms. We welcome applicants from all backgrounds, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.

Planview

<div>
 
 
 Company Overview
 
 
 
 
 
 
 Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
 
 
 
 
 
 As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
 
 
 
 
 
 At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
 
 
 
 
 
 Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
 
 
 
 
 
 
 The Opportunity
 
 
 
 
 
 
 The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 
 <ul>
 <li>
 Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
 </li>
 <li>
 Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
 </li>
 <li>
 Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
 </li>
 <li>
 Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.
 </li>
 <li>
 Maintain regular communication with key contacts and gather feedback to inform product improvements.
 </li>
 <li>
 Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
 </li>
 <li>
 Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
 </li>
 </ul>
 
 
 
 
 
 What You'll Bring
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (BA/BS).
 </li>
 <li>
 Bilingual in English and Arabic.
 </li>
 <li>
 5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
 </li>
 <li>
 Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
 </li>
 <li>
 Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
 </li>
 <li>
 Experience with account planning, project management, and organizational change management.
 </li>
 <li>
 Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
 </li>
 <li>
 SAFe Agilist certification and Planview product experience are nice to have.
 </li>
 </ul>
 
 
 
 
 
 Benefits at Planview
 
 
 
 
 
 
 At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
 
 <ul>
 <li>
 Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
 </li>
 <li>
 Paid time to volunteer through Planview&rsquo;s Force for Good Week.
 </li>
 <li>
 Employee Referral bonus program.
 </li>
 <li>
 Flexible work hours/environment.
 </li>
 </ul>
 
 Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
 
</div>

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Informatica

Senior Customer Success Manager We are looking for a Senior Customer Success Manager based in Dubai (United Arab Emirates) to join our growing team as an individual contributor.
You will report to the Senior Director, Customer Success and be part of the Customer Success Team in Dubai, a group dedicated to delivering exceptional customer outcomes through data-driven solutions. This is hybrid schedule model position.
 Your Role Responsibilities? Here's What You'll Do As the primary post-sale contact, you will use your deep customer and product knowledge to drive adoption, maximize value, and build long-term strategic partnerships. Your key responsibilities include:
<ul> <li>Developing trusted advisor relationships with executive sponsors to align Informatica's solutions with business goals.</li> <li>Tracking and reporting on implementation and adoption milestones for customer executives.</li> <li>Promoting product capabilities and identifying upsell and cross-sell opportunities.</li> <li>Demonstrating advanced features to deliver measurable business outcomes.</li> <li>Designing ROI metrics to quantify solution impact.</li> <li>Proactively addressing customer needs, adoption risks, and renewal strategies to boost retention.</li> <li>Managing escalations and collaborating with internal teams across functions.</li> <li>Preparing success reports and maintaining thorough documentation of customer interactions.</li> <li>Experience making customers feel valued through quality service.</li> </ul>
 What We'd Like to See <ul> <li>Proven experience managing complex customer accounts and driving adoption in a customer success or related role.</li> <li>Strong understanding of customers' industry, decision-making process, business objectives, and strategic priorities.</li> <li>Communicates ideas clearly, builds alignment across teams, and negotiates effectively with senior leaders.</li> <li>Collaborates effectively across teams, builds support for ideas, and helps guide projects toward successful outcomes.</li> <li>Solid knowledge of hybrid software deployment, data warehousing, databases, and/or business intelligence solutions.</li> <li>Background in customer-facing roles with a strong focus on customer satisfaction and utilization improvement.</li> <li>Fluent in English with mandatory proficiency in Arabic.</li> </ul>
 Role Essentials <ul> <li>Minimum of 5+ years relevant professional experience in customer success or similar field.</li> <li>BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience</li> <li>Minimum 8+ years of relevant professional experience</li> </ul>

Principal Customer Success Manager

Explore 5302+ Customer success manager in United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

5302 customer success manager jobs IN United Arab Emirates

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager ( Web3 )

Principal Customer Success Manager