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customer service - arabic Jobs in Istanbul

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customer service arabic

Concentrix

<div><h2 class="jobSectionHeader">Essential Functions/Core Responsibilities
</h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul>
<ul><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul>
<ul><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul>
<ul><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul>
<ul><li>Maintain basic knowledge of client products and/or services</li></ul>
<ul><li>Prepare complete and accurate work including appropriately notating accounts as required</li></ul>
<ul><li>Participate in activities designed to improve customer satisfaction and business performance</li></ul>
<ul><li>Offer additional products and/or services</li></ul>
<ul><li>Track, document and retrieve information in call tracking database</li></ul>
<ul><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>
<h2 class="jobSectionHeader">Candidate Profile
</h2><ul><li>High school diploma with three to six months of relevant experience preferred</li></ul>
<ul><li>Courteous with strong customer service orientation</li></ul>
<ul><li>Strong computer navigation skills and PC Knowledge</li></ul>
<ul><li>Ability to effectively communicate, both written and verbally</li></ul>
<ul><li>Dependable with strong attention to detail</li></ul>
<ul><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul>
<ul><li>Tolerance for repetitive work in a fast-paced, high production work environment</li></ul>
<ul><li>Ability to work as a team member, as well as independently</li></ul>
<ul><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li></ul>
<ul><li>Ability to rotate shifts, as needed</li></ul>
<ul><li>Based on location and/or program, additional experience/skills may be required</li></ul>
<ul><li>Job requirements may vary by country and will not contravene any local laws</li></ul><h2 class="jobSectionHeader">
Career Framework Role
</h2>Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.<h2 class="jobSectionHeader">
Supplemental Geographical Information
</h2>RECRUITER ENTER THE APPLICABLE LANGUAGE:
GERMANY - This job description does not apply to employees in Germany.
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>
INDIA
<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently
</li></ul><h2 class="jobSectionHeader">Disclaimer
</h2>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</div>

Customer Service - Arabic

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support <ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management <ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization <ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements <ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer <ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (Arabic & French)

Roka Recruitment

Now Hiring: Account Managers &amp; Sales Representatives Location: Istanbul, TurkeyAbout UsRoka Recruitment is a leading Istanbul-based organization specializing in premium customer service and business process solutions. We&rsquo;re growing fast&mdash;and we&rsquo;re looking for talented individuals to join our dynamic team.Role OverviewWe&rsquo;re seeking energetic Account Managers &amp; Sales Representatives who are passionate about communication, client relations, and delivering top-tier service.What You&rsquo;ll Do<ul><li>Manage and grow client relationships</li><li>Handle customer communications with professionalism</li><li>Support sales activities and meet performance targets</li><li>Contribute to a collaborative, high-performance team environment</li></ul>What We&rsquo;re Looking For<ul><li>Native-level fluency in French, Arabic, Japanese, Korean, Hindi, Malay, German, or Indonesian</li><li>Preferably based in Istanbul with a valid work/residence permit</li><li>Strong communication skills and customer focus</li><li>Experience in account management, sales, or customer service is a plus</li></ul>What We Offer<ul><li>Competitive salary + performance incentives</li><li>Inclusive, professional, and growth-oriented work culture</li><li>Real opportunities for career development</li></ul>Job Types: Full-time, Commission, New-GradPay: 40,000.00TRY - 100,000.00TRY per month

account manager

DEVA Holding A.Ş.

<div>
 
 DEVA has been operating since 1958 and is one of the pioneering pharmaceutical companies in Turkey. DEVA, having R&amp;D in focus, manufactures with international quality standards and currently exports products to other countries worldwide.
 
 
 
 
 
 DEVA is seeking for a
 
 International Markets Area Manager;
 
 
 
 
 
 <ul>
 <li>
 Graduates of Universities&rsquo; Business Administration, Economics, Engineering and similar departments
 </li>
 <li>
 Min. 1 year of export sales or account management experience, preferably, in pharmaceutical, FMCG or cosmetics sector
 </li>
 <li>
 Excellent command of written and spoken English plus any of the below languages is a must; Russian, German, French, Spanish, Arabic.
 </li>
 <li>
 Excellent interpersonal skills, positive attitude and sales oriented
 </li>
 <li>
 Advanced planning and organization skills
 </li>
 <li>
 No restriction for worldwide travel
 </li>
 <li>
 Military service must be completed for male candidate
 </li>
 </ul>
 
 
 
 
 
 
 
 
 JOB DESCRIBTION
 
 
 
 
 
 <ul>
 <li>
 Setting annual sales targets and identifying production demands of countries and customers he/she is responsible for
 </li>
 <li>
 Ensuring realiation of sales targets in related markets
 </li>
 <li>
 Preparing periodical sales realization reports
 </li>
 <li>
 Meeting customer demands
 </li>
 <li>
 Mediating between customer and company departments and following up regulatory, quality, production and logistic processes
 </li>
 <li>
 Organizing visits to markets and customers he/she is responsible for providing market research
 </li>
 </ul>
 
 
 
 
 
 Bir &ccedil;al&inodot;&scedil;an aday&inodot; olarak, sizinle aram&inodot;zdaki t&uuml;m ileti&scedil;imde bilgilerinizi 6698 say&inodot;l&inodot; Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu&rsquo;na, yasal mevzuata ve Ki&scedil;isel Verileri Koruma Kurumu kararlar&inodot;na uygun olarak i&scedil;liyoruz. Detayl&inodot; bilgiye ve ayd&inodot;nlatma metnimize link &uuml;zerinden ula&scedil;abilirsiniz. https://www.deva.com.tr/tr/kvkk
 
 
</div>

International Markets Area Manager

ALFA Medical Investment Fund

Planning SpecialistLocation: &#350;i&#351;li, &#304;stanbulAbout the PositionDentSpa Clinic is looking for a highly organized and proactive Planning Specialist to support our coordination and logistics operations. In this role, you will ensure that patient schedules and transportation run smoothly, creating a comfortable and efficient experience for our international visitors. Since we serve a multicultural patient base, strong command of Arabic, English, and Turkish is essential.What You Will Do<ul><li>Manage and arrange patient appointments based on their needs and preferred times</li><li>Share appointment information clearly in Arabic, English, or Turkish</li><li>Arrange transportation, ensuring timely pick-up and drop-off for patients</li><li>Coordinate with drivers and transportation partners to guarantee punctual service</li><li>Keep organized and accurate records of schedules, routes, and changes</li><li>Work closely with the planning and logistics team to improve daily operations</li></ul>What We&rsquo;re Looking For<ul><li>Fluency in Arabic, English, and Turkish</li><li>Experience in planning, scheduling, logistics, or coordination is an advantage</li><li>Strong communication skills and a patient-focused approach</li><li>Detail-oriented, organized, and able to multitask</li><li>Comfortable working in a fast-moving environment</li></ul>Why DentSpa?<ul><li>Competitive base salary + performance bonuses</li><li>A chance to work in one of the leading clinics in the health tourism sector</li><li>A diverse, multilingual, and supportive team culture</li><li>Opportunities to engage with international markets and expand your professional network</li><li>Meaningful work that directly contributes to better patient experiences</li><li>Exclusive employee discounts on dental treatments</li><li>Meal allowance provided via Multinet</li></ul>If you are enthusiastic about coordination, enjoy helping people, and meet the language and skill requirements, we would be happy to receive your application and welcome you to our growing team at DentSpa Clinic.Job Type: Full-timeApplication Question(s):<ul><li>Please state the languages you are fluent in.</li><li>Do you have both registered adress and residence permit to stay in Turkey?</li><li>What is your salary expectation?</li></ul>

Planning Specialist (Arabic&Turkish)

Lavixo

SALES Istanbul &ndash; Full-time, On-siteCompany: LavixoLavixo is expanding fast &mdash; and we&rsquo;re looking for motivated, energetic individuals to join our international sales team in Istanbul. You don&rsquo;t need prior experience; if you&rsquo;re fluent in one of our key languages and eager to grow in a professional, global environment, this opportunity is for you!Responsibilities<ul><li>Handle inbound and outbound customer calls</li><li>Assist clients with account-related inquiries (opening, usage, and closing)</li><li>Maintain customer satisfaction and ensure high retention rates</li><li>Provide a professional, smooth client experience</li></ul>What We Offer<ul><li>Competitive base salary in USD + performance bonuses</li><li>5-day intensive training program &mdash; no experience required</li><li>A multicultural and diverse workplace</li><li>Career development and long-term growth opportunities</li></ul>Requirements<ul><li>Fluency in one of the following languages: German, English, Hindi, Japanese, Korean, Arabic, French, Thai, or Malay</li><li>Working proficiency in English</li><li>Strong communication skills and a customer-oriented attitude</li><li>Willingness to work on-site at our Istanbul office</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;, Yeni mezunMaa&#351;: 39.000,00TRY - 134.000,00TRY ayl&#305;k

SALES

OREDATA

<div>
 
 OREDATA is a Digital Transformation &amp; IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical &amp; data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles.
 
 
 You will be responsible for effective provisioning, installation/configuration, operation, and maintenance of our customers' data &amp; analytics infrastructure both on-prem and cloud. You will enable continued innovation and progress within the infrastructure through research and development. You will help and support the execution, test and roll-out of solutions. As a member of this team, you will have the opportunity to solve challenging engineering problems across a broad range of customers.
 
 
 This position is
 
 based in Saudi Arabia or Qatar
 
 , and we are particularly interested in candidates who are
 
 fluent in Arabic
 
 , as the role requires close collaboration with regional customers and partners.
 
 
 If you want to join as a part of our ongoing success story, apply now!
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Create and execute a strategic sales plan that expands customer base and extends global reach
 </li>
 <li>
 Meet with potential clients and grow long-lasting relationships by understanding their needs
 </li>
 <li>
 Sell cloud product and services to new and existing clients
 </li>
 <li>
 Working on an end -to-end sales cycle with full cloud adoption lifecycle on multi-cloud services
 </li>
 <li>
 Track, analyze, and communicate key quantitative metrics and business trends as they relate to partners and clients
 </li>
 <li>
 Ensure that company quotas and standards are met by holding check-ins with sales team to set objectives for the day and to monitor progress
 </li>
 <li>
 Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products
 </li>
 <li>
 Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
 </li>
 <li>
 Build and maintaining client relations
 </li>
 <li>
 Proactively pursue new business and sales opportunities
 </li>
 <li>
 Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
 </li>
 <li>
 Contribute to team effort by accomplishing related results as needed
 </li>
 <li>
 Present sales, revenue and expenses reports and realistic forecasts to the management team
 
 </li>
 </ul>
 
 
 Get to know us
 
 
 
 If you want to know more about us and what we do, then visit our website: www.oredata.com
 
 
 
 Why Oredata?
 
 
 <ul>
 <li>
 Remote working and flexible time off
 </li>
 <li>
 Open communication, flexibility and start-up spirit
 </li>
 <li>
 Learning &amp; Development opportunities for both personal and professional growth
 </li>
 <li>
 Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc)
 </li>
 <li>
 Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.)
 </li>
 <li>
 Professional Employee Support Program: free legal&amp;financial advice, psychological counseling, etc
 </li>
 <li>
 Dynamic work ecosystem where you can take initiative and responsibility
 </li>
 <li>
 Opportunity to work on international projects
 </li>
 <li>
 Opportunity to support your English
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Monthly Internet Allowance
 </li>
 <li>
 Birthday Leave Policy
 
 
 </li>
 </ul>
 
 
 Ki&scedil;isel verileriniz i&scedil;e al&inodot;m s&uuml;recinin y&uuml;r&uuml;t&uuml;lebilmesi amac&inodot;yla veri sorumlusu s&inodot;fat&inodot;yla &scedil;irketimiz Oredata Yaz&inodot;l&inodot;m A.&Scedil;. taraf&inodot;ndan i&scedil;lenecektir.
 
 Ki&scedil;isel verilerinizin i&scedil;lenmesi ve haklar&inodot;n&inodot;zla ilgili detayl&inodot; bilgiye https://oredata.com/personal-data-protection-policy/ ba&gbreve;lant&inodot;s&inodot; &uuml;zerinden ula&scedil;abilirsiniz.
 
 
 
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Based in
 
 Saudi Arabia
 
 or
 
 Qatar
 
 ; candidates must have no restrictions preventing international travel
 </li>
 <li>
 BS/MS degree in business administration or a related field
 </li>
 <li>
 Have a B2B network in the
 
 Gulf region.
 
 </li>
 <li>
 Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
 </li>
 <li>
 Proven ability to drive the sales process from plan to close
 </li>
 <li>
 Highly proactive, have a strong can-do attitude
 </li>
 <li>
 Strong business sense and industry expertise
 </li>
 <li>
 Excellent sales and customer service skills with proven negotiation skills
 </li>
 <li>
 Extremely strong verbal and written communication skills
 </li>
 <li>
 Good team player, have social skills that enables collaboration closely and easily with core team members and stakeholders
 </li>
 <li>
 Excellent command of English.
 
 Preferably good in Arabic.
 
 </li>
 </ul>
</div>

Regional Sales Manager (Based in Saudi Arabia/Qatar)

Explore 884+ Customer service arabic in Istanbul this December. Find roles across top companies and apply now to boost your career.