customer service agent

customer service representative Jobs in Jeddah

customer service representative

customer services

sales assistant

sales associate

customer service associate

Nestlé

<div>
 
 Location:
 
 Jeddah, Saudi Arabia
 
 
 
 Workplace Type:
 
 On-site.
 
 
 
 Department:
 
 Customer Service
 
 
 
 Reports To:
 
 Call Center Supervisor
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Position Summary
 
 
 
 Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
 
 
 Responsible for acting as a liaison between customers and companies.
 
 
 Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
 </li>
 <li>
 Provide accurate information regarding products, services, and company policies.
 </li>
 <li>
 Resolve customer complaints and issues effectively, ensuring a positive customer experience.
 </li>
 <li>
 Document all customer interactions accurately in the system.
 </li>
 <li>
 Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
 </li>
 <li>
 Participate in training and development activities to enhance skills and knowledge.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; associate degree preferred.
 </li>
 <li>
 Previous experience in a customer service or call center role
 </li>
 <li>
 Proficient in using computer systems and software.
 </li>
 </ul>
</div>

Customer Service Agent

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 
 
 
 Sales Associate | Majid Al Futtaim Lifestyle | Operations
 
 
 
 
 
 
 ROLE PROFILE:
 
 
 
 
 
 <ul>
 <li>
 Be The Ultimate Champion of Customer Service Standards in Line with Majid Al Futtaim Guidelines, Understanding Customer Needs and Enabling the Fulfilment of an Exceptional Experience for The Customer.
 </li>
 <li>
 Ensure Customer Concerns Are Addressed Promptly and Professionally and Escalated in A Timely Manner to the Store Manager, When Necessary, Keep the Customer in Mind Through All Interactions.
 </li>
 <li>
 Achieve Set Sales Targets and Use Creative Ways to Exceed the Same, Keeping the Customer in Mind.
 </li>
 <li>
 Contribute To Enhanced Sales Targets with Thorough Product Knowledge, Taking Opportunities to Up Sell and Cross Sell.
 </li>
 <li>
 Ensure Store Standards Are Maintained at All Times, Supporting with Instore Tasks Including but Not Limited to Cleanliness, Tidiness and Replenishment.
 </li>
 <li>
 Comply With All Store Security Policies and Regulations, Minimizing Exposure to Stock Loss.
 </li>
 <li>
 Use Advanced Selling Skills in Order to Better Support the Customer&rsquo;s Needs, Generate High Value Transactions, And Build a Consistent Flow of Repeat Custom
 </li>
 <li>
 Recommend, Select, And Help Locate or Obtain Merchandise Based on Customer Need in Other Majid Al Futtaim Fashion Brands and Stores, If Not Available Instore.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 
 
 <ul>
 <li>
 High School Certificate
 </li>
 <li>
 1-2 Years Industry Experience
 </li>
 <li>
 Good Communication Skills
 </li>
 <li>
 Excellent Customer Service
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Sales Associate

Al-Futtaim

<div>Job Requisition ID: 173161
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

The Sales Assistant is responsible for sales generation and delivering a positive customer experience, and for a variety of operational duties as assigned by the store management team. 


What you will do:

Store Safety
<ul>
<li>Creates a sparkling clean and organized environment by maintaining store standards and cleanliness.</li></ul> 


Excellent Customer Service
<ul>
<li>Creates a positive first impression for the customer through an energetic attitude and adhering to the dress code.</li>
<li>Greets customers immediately upon entering the store with a smile and sincere non-business-like greeting.</li>
<li>Provides customers with current relevant information about the product.</li>
<li>Sincerely thank all customers for shopping as they exit the store and invite them back.</li></ul> 


Quality
<ul>
<li>Provide quality service in the fitting rooms, follow up with customers promptly, maintain cash wrap cleanliness, and attempt to add on to the sale.</li></ul> 


Administrative
<ul>
<li>Provides efficient service at the cash wrap, offers gift cards, maintains cash wrap cleanliness, and captures customer information in the database.</li></ul> 


Required Skills to be successful
<ul>
<li>Extensive experience in Sales, Marketing and Operations and working in the retail/ brand management industry specifically in Fashion.</li>
<li>Sound in-depth knowledge of the market, brand positioning and trends.</li>
<li>An understanding of the current economic situation impacts of potential threats and competitors.</li></ul> 


What equips you for the role:

Minimum Qualification and Knowledge:

Education: High School Diploma or equivalent 


Minimum Experience:

Minimum 2 years of Retail Sales experience. 


Job-Specific/Technical Skills required to complete the tasks:
<ul>
<li>Good verbal communication skills</li>
<li>Some heavy lifting</li>
<li>Ability to stand for a minimum of 8 hours</li>
<li>Strong Customer Service</li></ul> 


We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.</div>

Sales Assistant

MAERSK

<div>Operations
<ul><li>Receiving, planning, booking, processing, and monitoring execution of customer's inbound and outbound orders; and Distribution planning &amp; execution
</li><li>Generate and maintain the following reports for the relevant customer (Plant Dispatch Report, Stock Receiving Report, Inbound Report, Port Shuttling Report, Customs Clearance plus Daily &amp; Monthly KPIs Report &amp; Staff Attendance Report).
</li><li>Troubleshooting and solving customer's issues and responding to customer inquiries.
</li><li>Coordinate with Local Procurement, Vendor Manager and Execution team for procurement, forecasting and daily operations.
</li><li>Assisting Hub Distribution Supervisor in daily execution of operations
</li><li>Arranging Empty Container inventory as per flow
</li><li>Report issues of Trucking Capacity, Storage capacity, people capacity, equipment capacity to direct supervisor.
</li><li>Engage actively in work improvement projects.
</li><li>Engage in new customers implementation projects.
</li></ul>Customer Services
<ul><li>Handle all customer(s)&rsquo; requests in accordance to SLA and contractual obligations.
</li><li>Assist Supervisor in preparation of monthly business review meetings with the customer.
</li><li>Constant coordination with customer focal point for volumes forecast and accordingly planning the trucking / distribution capacity.
</li></ul>Reporting &amp; Invoicing
<ul><li>Responsible for creating monthly service invoice and tackling customer(s)&rsquo; inquiries.
</li><li>Ensures that Performance reports, invoicing are timely and accurate
</li><li>Jobholder should expect to carry out his/her duties even beyond the Office working hours.
</li></ul>To ensure the business continuity, Weekends/Holidays duties will be assigned to Job-holder based on the business needs and workload management.
<ul><li>Bachelor&rsquo;s Degree, in Maritime and Transport science. (Business Administration as an advantage)
</li><li>Minimum 2 years of experience in a similar role
</li></ul><div></div><ul><li>Based around King Abdullah Economic city / Rabigh area. The facility is based in King Abdullah Economic zone and
</li></ul>Incumbent must attend his/her work daily at site.
<ul><li>Fluent in English &amp; Arabic
</li></ul><div></div><ul><li>WMS / ERP / MS Office Knowledge
</li></ul><ul><li>Experience in Warehousing and Distribution operations. Hands-on operational person.
</li></ul><div></div><ul><li>Drive for results &ndash; can be counted on to meet/exceed goals consistently, steadfastly pushing self and vendors for results
</li><li>Uses rigorous logic to solve difficult problems, looking beyond the obvious to probe for creative solutions
</li><li>A team layer with high sense of urgency and problems solving mindset.
</li></ul>Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. 
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .</div>

Yanbu - PetroChemical Operations Associate (Inbound & Outbound)

Rosewood Jeddah

<div>
 RESPONSIBILITIES:
 <ul>
 <li>
 Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
 </li>
 <li>
 Ensure that standards are maintained at a superior level on a daily basis.
 </li>
 <li>
 Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
 </li>
 <li>
 Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
 </li>
 <li>
 Maintain positive guest relations at all times.
 </li>
 </ul>
</div>

Receptionist

<div>Location: Jeddah, Saudi Arabia 
Workplace Type: On-site.
 Department: Customer Service 
Reports To: Call Center Supervisor 
Employment Type: Full-Time 
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries. 
Key Responsibilities:<ul><li>
Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)</li><li>
Provide accurate information regarding products, services, and company policies.</li><li>
Resolve customer complaints and issues effectively, ensuring a positive customer experience.</li><li>
Document all customer interactions accurately in the system.</li><li>
Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.</li><li>
Participate in training and development activities to enhance skills and knowledge.</li></ul> 
Qualifications:<ul><li>
High school diploma or equivalent; associate degree preferred.</li><li>
Previous experience in a customer service or call center role</li><li>
Proficient in using computer systems and software.</li></ul></div>

SITA Switzerland Sarl

<div>Overview:
<h2 class="jobSectionHeader">WELCOME TO SITA</h2> 
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. 
You&rsquo;ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don&rsquo;t just move the world forward&mdash;we&rsquo;re proud to be recognized as a Great Place to Work&reg; by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. 
Are you ready to love your job?
The adventure begins right here, with you, at SITA. 
ABOUT THE ROLE &amp; TEAM 
As an Associate Business Analyst, you will be responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into SITA solutions across different portfolios.
The Associate Business Analyst ensures that solutions comply with SITA's processes, validates and enhances customer requirements, manages change requests, and proposes technical solutions and pricing models to meet business requirements, thereby ensuring financial profitability and supporting business growth.
You will be accountable for reinforcing and retain our unique positioning as the most trusted strategic partner to our customers leveraging our diverse culture, passion, expertise and geographical presence with a consultative approach.
Reporting to the Senior Business Consultant, you will be a part of the Consultancy team included in the MEA Business Transformation Team with the Innovation and Marketing teams. 
 WHAT YOU&rsquo;LL DO 
<ul><li>Be the primary interface for salespersons to support customers&rsquo; engagements on technical &amp; commercial matters.</li><li>
Analyze and document customer requirements and business process.</li><li>
Work with customers to better understand their business models and develop sound technical solutions to meet their requirements.</li><li>
Provide customers with comprehensive, up-to-date information on SITA products, product enhancements and new solutions, through customer meetings and workshops.</li><li>
Build simple business cases, based on standard pricing models, to gain management support ensuring SITA&rsquo;s profitability at all times.</li><li>
Acts as a source for commercial expertise through the understanding of SITA&rsquo;s existing customers, contracts, products, markets, and competitors.</li><li>
Perform basic data analysis and reporting.</li><li>
Work closely with project managers to ensure efficient transfer of projects for implementation.</li><li>
Work Closely with Marketing team to support strategic initiatives to improve product/service value-based proposition messaging and lead generation.</li><li>
Work Closely with Innovation team to participate to customer workshops and new initiatives.</li></ul> 

Qualifications:

ABOUT YOUR SKILLS: 
<ul><li>
Native Arabic Speaker &amp; fluent in English.</li><li>
3 years of experience in business analysis</li><li>
Aviation Industry Experience.</li><li>
AI Awareness &amp; Digital Curiosity and adaptability.</li><li>
Analytical Thinking and Problem Solving with a Collaborative, Creative and innovative Mindset.</li><li>
Bachelor&rsquo;s degree in Computer Science, Mathematics or Engineering.</li><li>
Customer focus thinking.</li><li>
Ability to work independently but also effectively in diverse groups at various levels of the organization.</li><li>
Excellent written and verbal communication skills.</li><li>
Knowledge of Microsoft Office tools.</li><li><div><div><div><div><div><div><div>
&ldquo;Please note that only Saudi nationals and residents of Saudi Arabia will be considered for this position.&rdquo;</div></div></div></div></div></div></div></li></ul> 
NICE-TO-HAVE: 
<ul><li>
Understanding of Airport Operations</li><li>
Power BI and reporting tools knowledge</li><li>
Curiosity about how AI, predictive analytics, and automation improve aviation operations</li></ul> 
WHAT WE OFFER 
We&rsquo;re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We&rsquo;re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 
 Flex Week: Work from home up to 2 days/week (depending on your team&rsquo;s needs)<ul><li> 
Flex Day: Make your workday suit your life and plans.</li></ul> 
 Flex Location: Take up to 30 days a year to work from any location in the world. 
Employee Wellbeing: We&rsquo;ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health &ndash; a personalized platform that supports a range of wellbeing needs. 
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! 
 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. 
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.</div>

Associate Business Analyst

Explore 233+ Customer service associate in Jeddah this December. Find roles across top companies and apply now to boost your career.

233 customer service associate jobs IN Jeddah

Customer Service Agent

Sales Associate

Sales Assistant

Yanbu - PetroChemical Operations Associate (Inbound & Outbound)

Receptionist

Customer Service Agent

Associate Business Analyst