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call center customer service representative

client service representative (customer services) Jobs in Egypt Jobs In House Logistics Coordinator Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Egypt Jobs In Cairo Egypt

client service representative (customer services)

customer service consultant

Bupa

<div>
 
 
 Customer Service Consultant
 
 
 
 
 Cairo, Egypt
 
 
 
 
 Fixed Term
 
 
 
 
 
 
 
 
 
 
 We make health happen
 
 
 
 
 
 
 We&rsquo;re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You&rsquo;ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you&rsquo;ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you&rsquo;re passionate about delivering exceptional service and putting customers first, we&rsquo;d love to hear from you.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Authorize or reject treatment requests before procedures
 </li>
 <li>
 Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues
 </li>
 <li>
 Manage membership updates, billing inquiries, and document issuance
 </li>
 <li>
 Coordinate international medical appointments and support cross-departmental communication
 </li>
 <li>
 Investigate and resolve complaints, ensuring customer satisfaction
 </li>
 <li>
 Maintain accurate system records and support new team members
 </li>
 <li>
 Collaborate with providers and internal teams to deliver seamless service
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 Able to demonstrate that you pay due regard to customers and treat them fairly by:
 
 
 &bull; Being able to explain the impact that your role and actions have on the fair treatment of customers
 
 
 &bull; Being able to explain the potential implications for customers who are not treated fairly by you or others
 
 
 &bull; Making the fair treatment of customers central to all that you do
 
 
 &bull; Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills
 
 
 
 
 
 
 
 
 
 Why Bupa
 
 
 
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We&rsquo;ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
 
 
 If you require information regarding this role in an alternative format, please email: careers@bupa.com
 
</div>

Customer Service Consultant

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

Dreams Time

<div>
 
 📌 We are Hiring Travel Consultant
 
 
 The Travel Consultant will be responsible for supporting clients throughout their travel journey by providing high-quality service, managing reservations, and promoting the company&rsquo;s travel packages. The role requires attention to detail, excellent communication skills, and the ability to handle customer needs efficiently..
 
 
 
 
 
 
 
 
 ---
 
 
 
 
 
 1. Key Responsibilities
 
 
 
 
 
 Handle and assist foreign and local customers with travel inquiries.
 
 
 Manage hotel bookings and ensure accurate reservation details.
 
 
 Arrange and schedule sightseeing tours and travel itineraries.
 
 
 Handle flight reservations using internal systems.
 
 
 Provide exceptional customer service and maintain strong client relationships.
 
 
 Promote company travel products and meet sales targets.
 
 
 ---
 
 
 2. Requirements
 
 
 
 
 
 Bachelor&rsquo;s degree in any relevant field.
 
 
 Strong communication and negotiation skills.
 
 
 Good command of English (written and spoken).
 
 
 Minimum 2 years of experience in the Amadeus reservation system.
 
 
 Good knowledge of East Asian and European destinations.
 
 
 Ability to work under pressure and achieve sales goals.
 
 
 
 
 
 3. Benefits
 
 
 
 
 
 Attractive basic salary + Commission.
 
 
 Social Insurance.
 
 
 
 
 
 &nbsp;Job type: Full time
 
 
 &nbsp;Loaction: 6th of October City.
 
 
 
 
 <ul>
 <li>
 &squf;️If you are interested, please send your updated CV via WhatsApp: 01031048521 or via Email Nahla_Abdelnaby@dreamstime.sa
 </li>
 </ul>
</div>

Senior Travel Consultant

BRILLIANT GROUP

<div>
 
 Company Description
 
 
 
 Brilliant Group is a distinguished real estate company in Egypt and the Middle East, dedicated to helping clients find their dream homes and investment opportunities. Known for its expert team and client-first approach, the company offers an extensive range of developments that suit various needs and budgets. With hundreds of projects available, Brilliant Group aims to provide unmatched service and a seamless experience in the real estate market. The firm operates in a collaborative environment, with comprehensive training for team members to ensure outstanding service quality.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Property Consultant, based in Cairo. The Property Consultant will be responsible for providing expert advice to clients regarding real estate options, understanding client needs, and offering tailored property solutions. Day-to-day responsibilities include consulting with clients, assisting with property transactions, communicating effectively to build and maintain relationships, and ensuring outstanding customer service throughout the process.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong Consulting and Real Estate knowledge and experience
 </li>
 <li>
 Excellent Communication and Customer Service skills
 </li>
 <li>
 Proven Sales skills with the ability to meet and exceed targets
 </li>
 <li>
 Ability to build rapport with clients and provide personalized solutions
 </li>
 <li>
 Strong organizational and problem-solving skills
 </li>
 <li>
 Professional demeanor and knowledge of the local real estate market
 </li>
 <li>
 Proficiency in relevant software and tools is an advantage
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate, or related field is preferred but not mandatory
 </li>
 </ul>
</div>

Property Consultant

Y THE BROKERS

<div>
 
 
 Company Description
 
 
 
 
 
 Y THE BROKERS is the first certified brokerage in the real estate sector, known for delivering value-driven, client-focused services. Dedicated to empowering clients to make beneficial real estate decisions, the company provides a full range of real estate services for seamless selling and buying experiences. With the expertise of highly skilled agents, Y THE BROKERS integrates services to ensure an exceptional experience. The firm is committed to facilitating straightforward and successful real estate transactions.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Senior Consultant, based in Cairo, Egypt. The Senior Consultant will be involved in providing strategic advice to clients, analyzing market trends, facilitating transactions, and ensuring optimal client satisfaction. The role requires collaboration with internal teams, assisting in decision-making for complex real estate deals, as well as maintaining relationships with existing and potential clients. The consultant will lead projects, provide professional insights, and contribute to achieving organizational goals.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong expertise in consultancy, strategic planning, and decision-making
 </li>
 <li>
 Knowledge of market analysis, research, and real estate trends
 </li>
 <li>
 Ability to manage client relations and provide exceptional customer service
 </li>
 <li>
 Effective team collaboration and leadership skills
 </li>
 <li>
 Advanced communication and negotiation capabilities
 </li>
 <li>
 Proficiency in relevant software and tools for real estate and consultancy
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Real Estate Management, or related field is highly desirable
 </li>
 <li>
 Prior experience in the real estate sector is considered a strong advantage
 </li>
 </ul>
</div>

Senior Consultant

Air Arabia

<div>
 Key Tasks
 
 
 We&rsquo;re Hiring: Junior Travel Consultant &ndash; Inbound Tourism Specialist
 
 
 Join
 
 Cozmo Travel &ndash; Cairo, Giza
 
 and help travelers explore Egypt with seamless and memorable experiences!
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound tourism inquiries and bookings
 </li>
 <li>
 Communicate and coordinate with hotels, suppliers, tour guides, and airport representatives
 </li>
 <li>
 Design custom tour packages and provide accurate quotations
 </li>
 <li>
 Ensure exceptional customer service and smooth travel experiences
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;2 years experience in inbound tourism or travel consultancy
 </li>
 <li>
 Proven ability to deal with hotels, suppliers, and tour operators
 </li>
 <li>
 Strong package design and quotation skills
 </li>
 <li>
 Excellent English communication skills
 </li>
 <li>
 Degree in Travel &amp; Tourism or related field (preferred)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 competitive salary
 </li>
 <li>
 5 working days per week &amp; 2 days off
 </li>
 <li>
 Health, Life, and Medical Insurance
 </li>
 <li>
 Fixed working hours: 9:00 AM &ndash; 5:00 PM
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Supportive and professional work environment
 
 
 </li>
 </ul>
 
 Location:
 
 Cairo / Giza
</div>

Junior Travel Consultant

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