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customer service coordinator automotive

CHEP

<div><p>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
<br>
<br>
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
</p><p></p><h1 class="jobSectionHeader"><b>Job Description
</b></h1><p></p><p><b>Key Responsibilities May Include:
</b></p><p></p><ul><li>Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).
</li><li>Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.
</li><li>Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.
</li><li>Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.
</li><li>Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.
</li><li>Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.
</li><li>Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.
</li>Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.<br>
<li>
</li></ul><p></p><p><br>
<b>** YOUR MISSION ** </b><b>&ndash; WHAT WILL YOU DO? **
</b></p><p></p><p>The mission of the role is to be the first point of contact for incoming calls regarding customer enquiries and complaints. The role involves owning and resolving the queries as quickly and effectively as possible. Deal with in depth and complex issues in a competent and professional manner.
</p><p></p><ul><li>Professional and courteous answering of all incoming calls,
</li><li>Prompt and efficient follow-up of customer queries &amp; service requests. Liaise efficiently with Field Representatives and Customer Service teams,
</li><li>Ensure the investigation and resolution of customer enquires with minimal delay, Where there is a delay of more than 48 hours the customer is to be communicated with at all times,
</li><li>React positively to problems identified and undertake root-cause analysis,
</li><li>Take preventive action to ensure customer satisfaction maximised,
</li><li>Maintain regular contact with field teams and provide analytical data and support on specific account queries,
</li><li>Work in line with other functions.(i.e. Logistics regarding deliveries to customers),
</li><li>Record and track Customer complaints regarding quality issues,
</li><li>All correspondence must be in a professional and businesslike manner,
</li><li>Correspondence with the customer should always maintain a standard that reflects clarity of understanding,
</li><li>Import data from various sources of CHEP software systems (SAP, BW, Siebel) to resolve credit equipment balances or issues on customer accounts to improve revenue,
</li><li>Educate customers about terminology, features and benefits of products i.e. Portfolio to improve customer satisfaction
</li></ul><p></p><p><b>** WHAT WE ARE LOOKING FOR ** </b>:
</p><p></p><ul><li>1-3 years&rsquo; experience sales &amp; customer service in a service/automotive company where analysis and attention to detail was a key success factor,
</li><li>Business data analysis and account reconciliation,
</li><li>Having worked in a Customer Service Team environment that solely focuses on investigating and analysing data to resolve issues,
</li><li>Direct customer liaising,
</li><li>Fluency in Turkish &amp; English language
</li><li>Excellent analytical skills and detail oriented
</li><li>Able to effectively handle and manage a high degree of multiple tasks
</li><li>Creative problem solver
</li><li>Strong sense of customer satisfaction
</li><li>Time management skills
</li><li>Excellent telephone manner
</li><li>Self-motivated, results driven, have negotiation skills
</li><li>Siebel &amp; BW &amp; SAP user
</li><li>Team player with the ability to work on own imitative and autonomously
</li><li>Advanced level of Excel knowledge
</li></ul><p></p><p><b>** WHAT WE OFFER **
</b></p><p></p><ul><li>Attractive base salary with annual bonus &amp; benefits
</li><li>Employee Investment Plan
</li><li>Ability to develop your skills and understanding of business in a worldwide logistics company
</li><li>Participation in worldwide projects
</li><li>Area to build your independence and own responsibilities
</li><li>Support at every stage of your career
</li><li>Independence in operating with a real impact on the organization
</li><li>We are celebrating our successes with meal vouchers and events
</li></ul><p></p><h1 class="jobSectionHeader"><b>Remote Type
</b></h1><p></p>Hybrid Remote
<p></p><h1 class="jobSectionHeader"><b>Skills to succeed in the role
</b></h1><p></p>Account Management, Active Learning, Adaptability, Cross-Functional Work, Curiosity, Customer Data Management, Customer Due Diligence (CDD), Customer Engagement, Customer Retentions, Customer Satisfaction, Customer-Support, Data Integrity, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Issue Management, Order Processing, Problem Solving, Process Improvements, Relationship Building, Sales Coordination
<p></p><p><b>We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
</b></p><p></p><p><b>Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at </b><b>recruitment@brambles.com.</b></p></div><p></p>

Customer Service Coordinator - Automotive

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>Client engages in the business of designing, manufacturing and exporting motor vehicles, engines, transmissions, differentials and their components at its manufacturing locations in Turkey, for sales in the domestic and foreign markets.<br>
Client has requested Luxoft to undertake engineering design and consultancy support to a new Software Defined Vehicle (SDV) Development program that meets the technical and attribute requirements, which will be produced and/or sold worldwide the Client and its licensees.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Experienced Agile Product Owner with experience in Software Factory
</p></div><div><p>Proficient in Product Planning, Backlog management, prioritization
</p></div><div><p>Successful track record of developing SW Factory and automation platforms
</p></div><div><p>SW development experience in the embedded systems for Automotive
</p></div><div><p>Experience with the SW integration of SW modules in multi supplier environment
</p></div><div><p>Service and Delivery Milestones preparation
</p></div><div><p>Support customer during the project life cycle
</p></div><div><p>Work closely with the development teams and the customer on delivering value each increment
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Proven experience as a Product Owner in an Agile setup, with a strong understanding of product lifecycle, backlog grooming, and stakeholder alignment.
</p></div><div><p>Demonstrated success in designing, evolving, and delivering Software Factory or DevOps platforms tailored to embedded software development.
</p></div><div><p>Skilled in translating customer and business needs into well-defined backlog items and prioritizing them based on impact and dependencies.
</p></div><div><p>Background in automotive embedded software development and real-time systems.
</p></div><div><p>Familiarity with integrating software modules across multiple suppliers and ensuring alignment with architecture and quality expectations.
</p></div><div><p>Ability to define and manage service-level and delivery milestones, ensuring timely and quality releases.
</p></div><div><p>Stakeholder Collaboration: Strong interpersonal skills to engage with both customer and development teams for delivering aligned and valuable solutions.
</p></div><div><p>Experience providing end-to-end project support, from initial planning through delivery and evolution of the software factory components.
</p></div></div><p>Nice to have
</p><div><div><ul><li></li></ul></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: C1 Advanced
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Istanbul, Turkiye
</p></div><p>Req. VR-114557
</p></div><div></div><div><div><p>Product Owner
</p></div><div><p>Automotive Industry</p>
</div><div><p>01/09/2025
</p></div><div><p>Req. VR-114557</p></div></div></div><p></p>

Software Factory Product Owner with DevOps experience

Proservice Kalite Kontrol

Proservice Quality Control was established in 2019 in Izmir.
<br>It is a company providing services in the fields of Quality Control, Manufacturing Support, and Engineering for the automotive, aerospace, and home appliances industries.
<br><br>
Proservice Quality Control offers either a single customized service or an integrated service solution, tailored to meet the specific needs of each customer in Turkey.
<br><br>
This job posting is seeking a Quality Control Engineer.
<br><br>
Quality Engineer (Control & Assurance) – Istanbul
<br>Qualifications
<br><br>
Bachelor’s degree in Engineering (Industrial, Mechanical, Metallurgy & Materials, Electrical, etc.),
<br><br>
1–2 years of experience in quality (control & assurance) within the automotive industry,
<br><br>
Knowledge of production, production control, and supply chain processes,
<br><br>
Familiar with ISO/TS 16949, ISO 9001 standards and quality documentation (Control Plan, Work Instructions, etc.),
<br><br>
Knowledge of laboratory and testing equipment,
<br><br>
Strong communication and leadership skills with ability to work in a team environment,
<br><br>
Good command of written and spoken English,
<br><br>
<b>For male candidates:</b> completed military service,
<br><br>
Residing in or willing to relocate to Istanbul.
<br><br>
Job Description
<br><br>
Carrying out quality assurance and quality control processes,
<br><br>
Supporting the development and implementation of company quality policies,
<br><br>
Managing customer requirements and quality-related issues effectively,
<br><br>
Collaborating with all departments to achieve quality objectives,
<br><br>
Monitoring production planning and ensuring workshop activities comply with orders,
<br><br>
Reporting quality issues occurring in the workshop or at the customer and following up on corrective actions,
<br><br>
Tracking the implementation of corrective measures at the supplier’s site,
<br><br>
Preparing regular reports.

Quality Engineer

<div><p>We&rsquo;re looking for <b>Operations Supervisor</b> across our business located in Maltepe, &#304;stanbul!</p><p>
Let's be the part of our #TogetherUnstoppable team!</p><p><br>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.</p><p><br>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.</p><p>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.</p><p><b>
Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree in related fields</li><li>Minimum upper intermediate in English both verbal and writing is a must</li><li>At least 3 years in freight forwarding and or logistics environment</li><li>Experience in supply chain division and multi modal transport operations (road, air and sea)</li><li>Having strong customer relationship management skills</li><li>International freight experience is desirable</li></ul><p><b><br>
Job Description:</b></p><ul><li>Handle the communication between Planners, Management, Service Providers, Customer CS/DC/Logistics</li><li>Creating the related KPI reports for the operation and report them in weekly and monthly basis</li><li>Lead the team in daily operations, ensure the success</li><li>Handle the urgent situations, query resolutions and work together with the customer</li><li>Improving the operations performance by defining the problems</li><li>Support the Project Team in finding the value creation projects</li><li>Lead the development of annual savings targets with the support of LLP management team and through assessment of opportunities and their value</li><li>Manage the individual processes and functions via direct subordinates by means of coaching, communicating agreed goals and performance standards</li><li>Monitor progress by means of these goals regularly</li><li>Handle the KPI meetings with the Service Providers with Delivery Team Supervisor</li><li>Attend operational reviews with the related parties</li></ul></div>

LLP - Operations Supervisor

CHERY

<div>
 <p>
  <strong>
   Omoda &amp; Jaecoo brand
  </strong>
  is a new brand built by Chery Group, which is a leading Chinese automobile company.
  <strong>
   Omoda &amp; Jaecoo
  </strong>
  operates individually from other brands of Chery Group. Its business scope covers the R&amp;D, production and sales of passenger cars.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Plan and execute effectively to pricing, product, promotion and placement of Chery Aftersales Services to increase service retention with profitable growth.
  </li>
  <li>
   Develop marketing campaign strategies with budget setting and monitoring of campaign performance focusing on the return of investment from marketing activities in line with Aftersales Brand Strategy.
  </li>
  <li>
   Development and management of Additional services, products and strategies to increase service retention and profitability.
  </li>
  <li>
   Considering spare parts, maintenance and after-sales ownership costs, repricing is made according to the brand's Aftersales strategy and shared with the relevant departments. (Spare parts, fleet sales, etc.).
  </li>
  <li>
   Lead marketing &amp; pricing &amp; sales development of accessories parts for Chery Turkey.
  </li>
  <li>
   Manages dealer orders and logistic operations of Accessories.
  </li>
  <li>
   To ensure reaching targets of accessory parts sales to dealers. Manage and track improve local accessory suppliers &amp; dealers.
  </li>
  <li>
   Generates and develops sales analysis and reports to Aftersales Senior manager periodically to increase sales volumes.
  </li>
  <li>
   Arranges General and On-the-job training programs for the dealers to carry out Accessory Operations properly related to the utilization of Chery Policies and Procedures.
  </li>
  <li>
   Creating Accessory Catalogues and updates depend on necessities.
  </li>
  <li>
   Provides and follows an efficient accessory rotation rate, profitability, and the optimum accessory stock level.
  </li>
  <li>
   Support and manage customer complaints, warranty, and quality of accessories.
  </li>
  <li>
   Analyzing and reporting all related businesses.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   University Graduate (Industrial engineering or Automotive engineering are preferred)
  </li>
  <li>
   At least 3 years&rsquo; work experience in Automotive Business in relevant areas.
  </li>
  <li>
   Good command of English language
  </li>
  <li>
   Good command of Microsoft Office Programs and dealer management systems.
  </li>
  <li>
   B class driver&rsquo;s license
  </li>
  <li>
   No travel restrictions
  </li>
  <li>
   No military obligation for men candidates
  </li>
  <li>
   Ability to think analytically
  </li>
  <li>
   Advanced communication skills
  </li>
 </ul>
 <p>
 </p>
</div>


After Sales Marketing & Business Development Supervisor

<div><div>We&rsquo;re looking for <b>Planning Specialist</b> across our business located in Maltepe, &#304;stanbul!<br>
</div><div>
Let's be the part of our #TogetherUnstoppable team!<br>
</div><div>
DHL is a brand with a vision to become &ldquo;The logistics company for the world&rdquo;. Our promise to customers is to provide simplifying services and sustainable solutions and to always demonstrate respect without compromising on results.<br>
</div><div>
DHL Supply Chain is providing supply chain management and consulting like warehousing, distribution, managed transportation services and value-added services in consumer, retail, life science &amp; healthcare, technology, engineering &amp; manufacturing and automotive sectors. We are active in more than 60 countries and territories, employing around 120,000 people. DHL Supply Chain located in 2400 locations all over the world and manages approx. 23 million m2 storage area.<br>
</div><div>
DHL Supply Chain Turkey started its operations in 2000 providing warehousing, distribution, labeling, packaging, technical services, home delivery, spare parts logistics and reverse logistics services. DHL Supply Chain Turkey serving leading companies in consumer, retail, healthcare, automotive, engineering &amp; manufacturing and technology sectors with more than 2000 employees in 370 thousand m2 warehousing space.<br>
</div><div><b>
Qualifications:</b></div><ul><li>Preferably bachelor&rsquo;s degree in Industrial Engineering, International Logistics or related fields</li><li>Having knowledge on logistics processes is strong asset</li><li>Able to work under pressure and meet deadlines</li><li>Minimum Upper Intermediate in English both verbal and writing is a must</li><li>Very good command of MS Office tools</li><li>Strong organization and planning skills</li><li>Willing to work cooperatively as a team member</li><li>High customer focus and teamwork spirit</li></ul><div><b><br>
Job Description</b></div><ul><li>Following daily open orders and make sure that about their logistical organization</li><li>Managing 3rd PL firms according to customer needs</li><li>Making a long-term critical part analysis</li><li>Providing the parts to production lines in time without any production loss</li><li>Deciding MOT (mode of transportation) in short-term and long term by optimizing budget cost.</li><li>Optimizing the route definition for under the cross-docking service.</li><li>Managing material flow during contingency or disaster periods, creating alternative flow plans to feed production according to JIT principles</li><li>Making risk and root cause analysis for all supply chain processes and establishing of precautions and emergency plans</li><li>Supporting daily, weekly and monthly reports</li></ul></div><div></div>

LLP - Planning Specialist

<div>
 <p>
  <strong>
   About Us
  </strong>
 </p>
 <p>
  <em>
   Chery is a leading Chinese auto company,Its business scope covers the R&amp;D, production and sales of passenger cars, commercial vehicles, mini cars, special vehicles, powertrain system and other products. It has sold more than 8.75 million vehicles, providing products and services for users in more than 80 countries and regions around the world every day.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <em>
    The Regional Sales Manager
   </em>
  </strong>
  <em>
   at Chery Automotive plays a pivotal role in driving sales performance and expanding market presence. This position is responsible for setting sales targets, developing strategic plans, and overseeing the daily operations of the sales team to ensure optimal performance. The Sales Manager collaborates closely with marketing and customer success teams to align strategies, enhance customer satisfaction, and identify growth opportunities. By analyzing market trends, monitoring competitor activities, and providing insights, this role is essential to achieving Chery&rsquo;s business objectives and sustaining a competitive edge in the automotive industry.
  </em>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   According to HQ strategic plan and budget, lead the execution of market sales target fulfillment and dealer management ;
  </li>
  <li>
   Develop and maintain effective strategic partnerships with dealers in the whole territory to ensure the achievement of the business goals of both the brand and retail partners;
  </li>
  <li>
   Lead the monitoring of customer journey execution among dealers, including leads, test drive, introduction, contracting and financing;
  </li>
  <li>
   Lead the monitoring and evaluation of dealer network, to provide analysis report and suggestion, to negotiate and achieve improvement;
  </li>
  <li>
   Lead the development and target fulfillment in Key Account customers;
  </li>
  <li>
   Provide timely and insightful analysis report of market and main competitors to adapt strategy and action plan;
  </li>
  <li>
   Lead the plan and execution of pop-up exhibitions, including site selection, decoration materials and installation, opening ceremony, leads collection;
  </li>
  <li>
   Build and optimize sales management system, process and tools.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Education: Bachelor degree or above, major in marketing, commercial management, economics, automotive engineering or machinery engineering;
  </li>
  <li>
   Professional experience: Potential Applicants must have more than 8 years of work experience in
   <strong>
    Automobile sales and Dealer network management;
   </strong>
  </li>
  <li>
   Abundant resources and relationship with dealer group and dealers;
  </li>
  <li>
   Excellent management skills, preferably in projects involving site selection, architecture / construction approval processes and implementation of franchise standards.
  </li>
  <li>
   Strong communication and coordination ability, planning ability and execution ability; relationship establishment and maintenance capabilities;
  </li>
  <li>
   Strong ability to withstand pressure; strong subjective initiative, daring to innovate and break through.
  </li>
  <li>
   Language requirement: English as working language
  </li>
  <li>
   Flexibility to travel throughout the Region
  </li>
 </ul>
 <p>
 </p>
</div>


Regional Sales Manager

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