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support specialist

arabam.com

<div>
 
 We are looking for a Support Specialist
 
 
 
 
 
 
 About the Company
 
 
 
 Arabam.com, the leading auto classifieds marketplace of Turkey, was established in 2000 and joined the iLab Holding family in 2016.
 
 
 The arabam.com team, working with the mission to make buying and selling vehicles from the Internet much more reliable, easier and more comfortable, aims to improve the users experience with new functions continuously.
 
 
 Those who want to sell their car or who want to buy a car can make transactions anytime, anywhere.
 
 
 
 
 <ul>
 <li>
 7 million users per month,
 </li>
 <li>
 Over 200 million page views,
 </li>
 <li>
 7000+ car dealer members,
 </li>
 <li>
 6 million individual members,
 </li>
 <li>
 92% mobile traffic.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Familiar with software development processes and Agile approach.
 </li>
 <li>
 Diagnose and troubleshoot software and connectivity problems, assist users with their queries, and manage support tickets.
 </li>
 <li>
 Able to identify issues by using SQL queries and by interpret data.
 </li>
 <li>
 Use monitoring tools to track system performance, identify issues and bottlenecks and provide feedback.
 </li>
 <li>
 Continuously improve technical support processes to enhance customer satisfaction and software quality.
 </li>
 <li>
 Collaborate with development teams to resolve issues and actively contribute to new developments.
 </li>
 <li>
 Relay client feedback to the development and product teams.
 </li>
 <li>
 Provide training and support to users on new software releases, preparing and updating user manuals.
 </li>
 </ul>
 
 
 
 
 
 What We're Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (preferred).
 </li>
 <li>
 
 2+ years of experience in a technical support or software helpdesk role.
 
 </li>
 <li>
 Familiarity with ticket management systems like Atlassian JIRA.
 </li>
 <li>
 Experience with
 
 MSSQL and PostgreSQL databases.
 
 Ability to write database queries and verify data accuracy.
 </li>
 <li>
 Familiarity with monitoring tools
 
 (Grafana, Kibana, Prometheus).
 
 </li>
 <li>
 Knowledge of operation systems
 
 (Windows, Linux) and system security.
 
 </li>
 <li>
 Knowledge of Agile methodologies. Experience in CI/CD processes.
 </li>
 <li>
 Debugging skills to identify and resolve software issues (preferred).
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to work well in teams, sharing views clearly and collaborating with other departments.
 </li>
 </ul>
 
 
 
 
 
 What Do We Offer:
 
 
 <ul>
 <li>
 We continue to work remotely due to a pandemic since March 2020,
 </li>
 <li>
 The development team is consisting of people who are collaborative, sincere, talented and willing to learn and share new things,
 </li>
 <li>
 We are a rapidly growing company, this means a lot of opportunities
 </li>
 <li>
 We support developers to improve their skills, the candidate will have access to online learning courses,
 </li>
 <li>
 We encourage developers to test and implement cutting edge technologies,
 </li>
 <li>
 We have a medium publication that you can have a look: medium-arabamlabs
 </li>
 </ul>
 
 
 
 
 arabam.com olarak ki&scedil;isel verilerinizi nas&inodot;l i&scedil;ledi&gbreve;imiz hakk&inodot;nda detayl&inodot; bilgi i&ccedil;in l&uuml;tfen a&scedil;a&gbreve;&inodot;daki linkte yer alan Ki&scedil;isel Verilerin Korunmas&inodot; Kanunu &Ccedil;er&ccedil;evesinde Ayd&inodot;nlatma Metnimizi inceleyiniz.
 
 
 
 https://www.arabam.com/kisisel-bilgilerin-korunmasi
 
 
 
 Please check the below link to see our Candidate Privacy Notice for detailed information on how we process your personal data.
 
 
 
 https://www.arabam.com/kisisel-bilgilerin-korunmasi
 
 
 
 
</div>

Support Specialist

Medsien

<div>
 Medsien is the leading provider of scalable remote care management for a quality patient experience. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management.
 
 
 More than 60% of all U.S. adults&mdash;over 150 million people&mdash;live with at least one chronic condition, which requires dedicated, ongoing medical support outside the four walls of their doctor's office. And yet, only 20% of these patients have access to remote care from the comfort of their homes, putting their health at significant risk. Together, we can save lives and create a real impact.
 
 
 Medsien is a venture-backed healthcare SaaS company experiencing rapid growth and looking to expand our team. We are seeking an organized, motivated, and passionate
 
 OPERATIONS SUPPORT SPECIALIST
 
 to join our team of talented and inspired colleagues in a fast-paced environment. This role is ideal for someone who thrives on solving problems, supporting both internal teams and external clients, and ensuring the smooth delivery of remote care services. You will be responsible for handling support tickets, resolving product issues, providing onboarding assistance, and providing outstanding customer service via email, chat, and video meetings.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to and resolve inbound support requests from clients and internal teams in a timely and professional manner,
 </li>
 <li>
 Triage technical or operational issues and collaborate with engineering, onboarding, or operations teams for resolution,
 </li>
 <li>
 Monitor and manage ticketing queues and ensure SLAs are met,
 </li>
 <li>
 Provide training and support during client onboarding and go-live phases,
 </li>
 <li>
 Assist with documentation, FAQs, and internal knowledge base updates,
 </li>
 <li>
 Analyze recurring issues and recommend process or product improvements,
 </li>
 <li>
 Provide hands-on support for EHR integration, Medsien dashboard usage, and patient workflow questions,
 </li>
 <li>
 Escalate complex issues appropriately and follow up to ensure resolution.
 
 
 </li>
 </ul>
 
 Qualifications / Desired Skills
 
 
 
 <ul>
 <li>
 1+ years of experience in a customer support, client success, or healthcare operations role,
 </li>
 <li>
 Strong written and verbal communication skills,
 </li>
 <li>
 Comfortable learning new software and troubleshooting technical workflows,
 </li>
 <li>
 Detail-oriented with excellent organizational skills and ability to prioritize in a fast-paced environment,
 </li>
 <li>
 Passion for improving healthcare operations and supporting clinical outcomes,
 </li>
 <li>
 Competency in computer skills,
 </li>
 <li>
 Self-starter and a Doer who can work well with individuals at all levels,
 </li>
 <li>
 Able to work with eastern or central US time zones,
 </li>
 <li>
 Perfect English skills; both written and oral
 </li>
 <li>
 Residing in Istanbul city center.
 
 
 </li>
 </ul>
 
 Benefits we offer
 
 
 
 <ul>
 <li>
 Competitive salary,
 </li>
 <li>
 Flexible vacation and PTO policies,
 </li>
 <li>
 Fully remote work opportunities,
 </li>
 <li>
 Training, mentorship, and coaching from leadership.
 
 
 </li>
 </ul>
 Please bear in mind that:
 
 
 <ul>
 <li>
 This is a permanent-term contractor job opportunity with Medsien Inc.
 </li>
 <li>
 Candidates living outside of Istanbul city center will be automatically eliminated from the process.
 </li>
 <li>
 All interviews will be conducted in English and the candidates having less than advanced level of English will be directly eliminated from the process regardless of their technical skills and expertise.
 
 
 </li>
 </ul>
 
 Our Process
 
 
 
 We'll review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.
 
 
 Employment at Medsien is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 
 Thank you for taking the time to apply for a position at Medsien!
 
 
 
 Please visit the below links for GDPR details:
 
 
 https://www.medsien.com/legal/employee-candidate-information-notice
 
 
 https://www.medsien.com/legal/employee-candidate-explicit-consent-statement
</div>

Envista Holdings Corporation

<div>
 
 Job Description
 
 
 
 Provides technical expertise to sales representatives, resellers and customers during the sales process. Responsible for the development and use of a set of software tools to improve the accuracy, completeness, and timeliness of Quotations, Orders and Order Changes.
 
 
 
 Job Requirements
 
 
 
 Job Title:
 
 Clinical Support Specialist
 
 
 
 Department: Clinical Support
 
 
 Location: Istanbul, T&uuml;rkiye
 
 
 Reporting To: Country Sales Manager, Spark T&uuml;rkiye
 
 
 
 About Envista
 
 
 
 Envista is a global family of 30+ trusted dental brands, united by a shared purpose: Partnering with dental professionals to improve lives. Our innovative portfolio includes some of the most recognized names in dental, including Kerr, Nobel Biocare, Ormco, and Spark&trade; Clear Aligners.
 
 
 SPARK&trade; is one of the fastest-growing clear aligner brands globally, recognized for its advanced technology, superior clarity, and clinical performance. We are now launching Spark in T&uuml;rkiye&mdash;a rapidly expanding market with high potential&mdash;and are seeking a dynamic and strategic Country Sales Manager to lead this exciting journey.
 
 
 
 Position Summary
 
 
 
 We are looking for a Clinical Specialist to support the expansion of our SPARK Clear Aligners business across T&uuml;rkiye. In this role, you will provide end-to-end clinical and technical support to orthodontists &mdash; from onboarding and training to troubleshooting and ongoing consultation throughout the treatment journey.
 
 
 The ideal candidate must have a dental/orthodontic background, a strong understanding of digital workflows, and be confident in both clinical environments and customer-facing situations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Deliver onboarding, in-practice or remote training, and education to new and existing SPARK doctors
 </li>
 <li>
 Provide clinical support for Spark aligners and intraoral scanner (IOS) onboarding
 </li>
 <li>
 Assist in the design, processing, and approval of digital orthodontic cases
 </li>
 <li>
 Provide technical guidance and troubleshooting (software/web-based tools) to doctors and clinic teams
 </li>
 <li>
 Organize and manage follow-ups to ensure customer success and satisfaction
 </li>
 <li>
 Conduct live demonstrations of digital solutions in practices and at professional events
 </li>
 <li>
 Partner with the sales team during customer visits to provide clinical expertise
 </li>
 <li>
 Report clinical issues or feedback to the regional product and support teams
 </li>
 <li>
 Maintain accurate documentation in CRM systems
 </li>
 <li>
 Participate in local exhibitions, round tables, and doctor-focused events
 </li>
 <li>
 Travel within T&uuml;rkiye to support clinics and business development initiatives (approx. 50% of the time)
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Experience &amp; Requirements
 
 
 
 <ul>
 <li>
 Degree in Dentistry, Orthodontics, or a related dental discipline &ndash; Mandatory
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Previous experience in orthodontics, digital dentistry, or similar clinical support roles
 </li>
 <li>
 Understanding of aligner systems, IOS, 3D dental design software, and digital workflows
 </li>
 <li>
 Experience with dental technology platforms and customer interaction is highly valued
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong clinical knowledge combined with excellent communication and training abilities
 </li>
 <li>
 Tech-savvy with the ability to troubleshoot digital systems and provide clear guidance
 </li>
 <li>
 Highly organized and independent with a customer-first mindset
 </li>
 <li>
 Positive, proactive, and solution-oriented attitude
 </li>
 <li>
 Fluent in Turkish. Good English language skills are also required for this role
 </li>
 <li>
 Must be open to travel across T&uuml;rkiye and hold or be eligible for a driving license
 
 
 </li>
 </ul>
 
 Operating Company
 
 
 
 Spark
 
 
 The Spark&trade; Clear Aligner System is manufactured by Ormco&trade;, a global leader in innovative orthodontics products. Spark aligners are made with TruGEN&trade;, the latest innovation in clear aligner material. In the same way that Spark is designed to give orthodontists more control and flexibility, our careers are designed to give you more control and flexibility. Working at the intersection of technology and patient needs, you&rsquo;ll be positioned to drive disruptive thinking and spark your career.
 
 
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
</div>

Clinical Support Specialist

Boeing

<div>
 
 Job Description
 
 
 
 At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
 
 
 Boeing Global Services (BGS) is looking for a
 
 Customer Support Specialist
 
 to be based in
 
 Istanbul, Turkey
 
 . This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.
 
 
 
 Position Responsibilities:
 
 
 
 
 <ul>
 <li>
 Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
 </li>
 <li>
 Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
 </li>
 <li>
 Responsible for customer account health and providing world class customer support.
 </li>
 <li>
 Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
 </li>
 <li>
 Develops, prepares and delivers presentations to customers and internal organizations.
 </li>
 <li>
 Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
 </li>
 <li>
 Uses multiple Boeing systems in a fast-paced environment.
 </li>
 <li>
 Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
 </li>
 <li>
 Responds to customer inquiries and facilitates delivery problem resolution.
 </li>
 <li>
 Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
 </li>
 <li>
 Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
 </li>
 <li>
 Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
 </li>
 <li>
 Monitors and shares key performance metrics with customers and internal partners
 </li>
 <li>
 Interfaces with customers and internal Boeing resources.
 
 
 
 </li>
 </ul>
 
 Basic Qualifications (Required Skills/Experience):
 
 
 
 
 <ul>
 <li>
 Experience in the Aerospace industry
 </li>
 <li>
 Understands supply chain process
 </li>
 <li>
 Experience developing presentations for and presenting to executive leadership
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Ability to work and collaborate cross functionally across multiple organizations
 </li>
 <li>
 Eager to learn and grow
 </li>
 <li>
 Ability for minimal travel domestically and internationally
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications (Desired Skills/Experience):
 
 
 
 
 <ul>
 <li>
 SAP knowledge
 </li>
 <li>
 Engineering / Technical experience
 </li>
 <li>
 Account management, customer support experience
 
 
 
 </li>
 </ul>
 This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities.
 
 
 Applications for this position will be accepted until
 
 Sept. 11, 2025
 
 
 
 
 Export Control Requirements:
 
 This is not an Export Control position.
 
 
 
 Relocation
 
 
 
 Relocation assistance is not a negotiable benefit for this position.
 
 
 
 Visa Sponsorship
 
 
 
 Employer will not sponsor applicants for employment visa status.
 
 
 
 Shift
 
 
 
 Not a Shift Worker (T&uuml;rkiye)
 
 
 
 Equal Opportunity Employer:
 
 
 
 We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
 
 
 We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
</div>

Customer Support Specialist

BAYEGAN

<div>
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Graduated from the Faculties of Engineering, (Preferably Industrial Engineering, Management Engineering, Computer Engineering, etc.).
 </li>
 <li>
 At least min. 2 years of experience in IT Support roles.
 </li>
 <li>
 Proven experience in IT support, including hardware and software troubleshooting for senior executives.
 </li>
 <li>
 Strong knowledge of Windows, macOS, Office 365, and mobile operating systems.
 </li>
 <li>
 Familiarity with network connectivity, system access management, and technical infrastructure setup for meetings.
 </li>
 <li>
 Experience with ticketing systems and meeting SLA deadlines.
 </li>
 <li>
 Understanding of IT security measures, backup solutions, and data protection practices.
 </li>
 <li>
 Ability to prepare and deliver technical training and orientation materials.
 </li>
 <li>
 Strong problem-solving skills with a proactive approach.
 </li>
 <li>
 Excellent organizational skills with attention to detail.
 </li>
 <li>
 Ability to communicate technical concepts clearly to non-technical users.
 </li>
 <li>
 Flexibility to adapt to evolving technologies and organizational needs.
 </li>
 <li>
 Willingness to support both office-based and field support operations.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Manage the procurement and installation processes for computers, mobile devices, printers, and other hardware for senior executives, providing hands-on technical support when needed.
 </li>
 <li>
 Ensure the use of appropriate technologies and solutions to maintain necessary system security measures for executives&rsquo; domestic and international devices.
 </li>
 <li>
 Troubleshoot and resolve issues quickly on end-user devices (laptops, desktops, tablets, smartphones) and software.
 </li>
 <li>
 Check technical infrastructure and take necessary precautions before meetings and presentations planned across the organization.
 </li>
 <li>
 Manage processes such as system, network connectivity, and application access for domestic and international users, ensuring proper support.
 </li>
 <li>
 Deliver user support in compliance with IT policies.
 </li>
 <li>
 Perform maintenance and updates for end-user systems (Windows, macOS, Office 365, etc.).
 </li>
 <li>
 Complete tasks assigned through the ticketing system within SLA timelines.
 </li>
 <li>
 Participate in training on new technologies and applications, prepare training documentation, and deliver orientation presentations when required.
 </li>
 <li>
 Evaluate and, when appropriate, provide software and applications requested by users within the scope of IT policies.
 </li>
 <li>
 Follow and ensure the use of regular backup and security solutions to prevent data loss.
 </li>
 <li>
 Organize, update, and document end-user inventory records.
 </li>
 <li>
 Provide training to help end users use IT systems more effectively.
 </li>
 <li>
 Continuously improve skills on new applications and security measures and lead internal improvement activities.
 </li>
 <li>
 Support the field support team when necessary.
 </li>
 <li>
 Define IT process procedures, update necessary documents, and ensure their publication.
 </li>
 </ul>
 
 
</div>

System Support Specialist

<div>At Boeing, we innovate and collaborate to make the world a better place. We&rsquo;re committed to fostering an environment for every teammate that&rsquo;s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services (BGS) is looking for a Customer Support Specialist to be based in Istanbul, Turkey. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers in Turkey and Central Asia/Middle East countries.
Position Responsibilities:<ul><li>
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.</li><li>
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.</li><li>
Responsible for customer account health and providing world class customer support.</li><li>
Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.</li><li>
Develops, prepares and delivers presentations to customers and internal organizations.</li><li>
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.</li><li>
Uses multiple Boeing systems in a fast-paced environment.</li><li>
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.</li><li>
Responds to customer inquiries and facilitates delivery problem resolution.</li><li>
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.</li><li>
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.</li><li>
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.</li><li>
Monitors and shares key performance metrics with customers and internal partners</li><li>
Interfaces with customers and internal Boeing resources.</li></ul>
Basic Qualifications (Required Skills/Experience):<ul><li>
Experience in the Aerospace industry</li><li>
Understands supply chain process</li><li>
Experience developing presentations for and presenting to executive leadership</li><li>
Strong communication and problem-solving skills</li><li>
Ability to work and collaborate cross functionally across multiple organizations</li><li>
Eager to learn and grow</li><li>
Ability for minimal travel domestically and internationally</li></ul>
Preferred Qualifications (Desired Skills/Experience):<ul><li>
SAP knowledge</li><li>
Engineering / Technical experience</li><li>
Account management, customer support experience</li></ul>
This requisition is for an international, locally hired position in Istanbul, Turkey. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Turkey law. Employment is subject to the candidate's ability to satisfy all Turkey labor and immigration formalities. 
Applications for this position will be accepted until Sept. 11, 2025 
Export Control Requirements: This is not an Export Control position. 
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (T&uuml;rkiye) 
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world&rsquo;s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.</div>

DigiFist

<div>
 
 
 About DigiFist
 
 
 
 At DigiFist, we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a Technical Support Engineer to join our growing team in T&uuml;rkiye (ideally Istanbul).
 
 
 
 
 
 You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 
 
 
 
 
 This role is not just about fixing problems &mdash; it&rsquo;s about proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
 </li>
 <li>
 Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
 </li>
 <li>
 Own and maintain all technical documentation, FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
 </li>
 <li>
 Monitor and report KPIs related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
 </li>
 <li>
 Gather and share customer feedback to help improve our themes and processes.
 </li>
 <li>
 Proactively update customers about releases, improvements, and new features.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 Strong problem-solving skills with the ability to think on your feet.
 </li>
 <li>
 Excellent English skills are a must &mdash; both written and verbal.
 </li>
 <li>
 Speaking additional languages is a big plus.
 </li>
 <li>
 Strong technical writing skills are highly valued.
 </li>
 <li>
 Positive, proactive attitude with strong collaboration skills.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Experience in IT or e-commerce &mdash; Shopify knowledge is a big plus!
 </li>
 <li>
 Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
 </li>
 <li>
 Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
 </li>
 </ul>
 
 
 
 
 
 Why Join Us
 
 
 <ul>
 <li>
 Be part of an innovative Shopify partner agency serving merchants worldwide.
 </li>
 <li>
 Take ownership of a critical area of the business where your insights directly shape customer experience.
 </li>
 <li>
 Work with a collaborative, international team.
 </li>
 <li>
 Opportunities for learning, growth, and specialization in e-commerce technologies.
 </li>
 <li>
 Flexible remote working environment.
 </li>
 </ul>
</div>

Technical Support Specialist

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