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spa receptionist

customer service coordinator

Colgate-Palmolive

<div>
 No Relocation Assistance Offered
 
 
 Job Number #170477 - Istanbul, Turkey, Turkey
 
 
 
 Who We Are
 
 
 
 Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
 
 
 Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values&mdash;Caring, Inclusive, and Courageous&mdash;we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 
 
 
 Job Summary:
 
 
 
 Customer Service Coordinator is responsible for end-to-end management of order to invoice cycle while cultivating effective relationships with the commercial teams.
 
 
 
 Key Responsibilities
 
 :
 
 
 <ul>
 <li>
 Work closely with Logistics Operations Team to plan, analyse customer needs, to follow up on orders to ensure on time and complete delivery
 </li>
 <li>
 Ensure the highest level of Customer Service is provided to our customers through the development and maintenance of order fulfilment standard methodologies
 </li>
 <li>
 Understand the customers&rsquo; needs and developing business solutions to meet Colgate and customer requirements
 </li>
 <li>
 Accountable for the Customer Service Key Performance Indicators (KPI) and working with the CS&amp;L and Sales organizations to increase results
 </li>
 <li>
 Use Supply Chain data and analytical tools effectively including SAP
 </li>
 <li>
 Conduct regular business review meetings with customers to evaluate business performance and maintain close customer relationships
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 :
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferably in Business Administration, Engineering or related fields
 </li>
 <li>
 Minimum 2 years&rsquo; experience either in Customer Service/ Logistics, Demand or Supply Planning preferably with a multinational FMCG company
 </li>
 <li>
 Fluent in English and Turkish
 </li>
 <li>
 Ability to quickly adapt to new demands and challenges
 </li>
 <li>
 Comfortable working with cross-functional team members
 </li>
 <li>
 Proficient use of Google Tools &amp; Microsoft Office
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Business Intelligence Knowledge
 </li>
 <li>
 SAP Knowledge
 
 
 </li>
 </ul>
 
 Perks of Role
 
 
 
 <ul>
 <li>
 International Working Environment
 </li>
 <li>
 Shuttle Services (Up to Pendik on Istanbul&rsquo;s Anatolian side and up to Bayrampa&scedil;a on main roads in the European side)
 </li>
 <li>
 Comprehensive Medical/Life insurance coverage
 </li>
 <li>
 24/7 Employee Assistance Program
 
 
 </li>
 </ul>
 
 Disclaimer - Interested candidates are requested to upload their resumes drafted in English language only.
 
 
 
 
 Our Commitment to Inclusion
 
 
 
 Our journey begins with our people&mdash;developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
 
 
 
 Equal Opportunity Employer
 
 
 
 Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
 
 
 Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
 
 
</div>

Customer Service Coordinator

Odeabank

<div>
 
 
 We are looking for an Odealist to create value together!
 
 
 
 
 
 
 We work in a world where new ideas, bold steps, and learning happen every day. At Odeabank, we measure success not only by results but also by
 
 learning, growing, and creating value.
 
 
 
 We work in a culture that is collaborative, innovative, and open to different perspectives. Everd day, we move forward together for a better experience and a stronger future.
 
 
 
 
 
 
 What Can You Expect?
 
 
 
 
 
 
 <ul>
 <li>
 
 A culture that supports your development:
 
 Training, mentoring, and continuous learning opportunities
 </li>
 <li>
 
 Working model:
 
 A hybrid environment that offers both productivity and balance
 </li>
 <li>
 
 Inclusive team structure:
 
 An organizational culture shaped by openness, respect, authenticity, and enthusiasm
 </li>
 <li>
 
 Sustainable vision:
 
 Commitment to gender equality, diversity, and sustainability
 </li>
 <li>
 
 Supportive leadership:
 
 Managers who value your ideas and encourage sharing
 </li>
 </ul>
 
 
 
 
 
 Position Overview
 
 
 
 
 
 
 We are looking for an experienced and results-oriented Mass Segment Manager with expertise in customer lifecycle management. In this role, you will be responsible for developing and executing the strategy for the Mass Segment, optimizing customer engagement, and overseeing the entire customer lifecycle. This includes driving upsell, cross-sell, and churn management strategies, enhancing customer satisfaction, increasing retention, and maximizing revenue growth across the mass market segment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 &bull;
 
 Segment Strategy Development:
 
 Lead the development and execution of the Mass Segment strategy, focusing on driving customer engagement, retention, and increasing revenue through upsell and cross-sell opportunities.
 
 
 &bull;
 
 Customer Lifecycle Management:
 
 Oversee the end-to-end customer lifecycle for Mass Segment clients, focusing on retention, acquisition, and reducing churn. Implement strategies that guide customers through each stage of their journey with personalized experiences.
 
 
 &bull;
 
 Upsell &amp; Cross-Sell Campaigns:
 
 Identify key opportunities to increase revenue by promoting additional products and services to existing customers.
 
 
 &bull;
 
 Churn Management:
 
 Proactively identify at-risk customers and develop and implement retention strategies, such as targeted outreach, special offers, and personalized interventions, to minimize churn and improve customer satisfaction.
 
 
 &bull;
 
 Service Model Development:
 
 Develop and optimize the service model for the Mass Segment to ensure a seamless and effective customer experience. This includes defining service levels, managing customer expectations, and continuously improving service delivery to meet customer needs and business objectives.
 
 
 &bull;
 
 Data-Driven Insights:
 
 Use customer data and analytics to drive decision-making. Analyze customer behavior and purchasing patterns to identify upsell and cross-sell opportunities and develop strategies to reduce churn.
 
 
 &bull;
 
 Cross-Functional Collaboration:
 
 Work closely with marketing, sales, product development, and customer service teams to ensure strategies are integrated across all touchpoints and align with broader business objectives.
 
 
 &bull;
 
 Campaign Strategy &amp; Execution:
 
 Lead and execute marketing and engagement campaigns designed to drive upsell and cross-sell opportunities and reduce churn. Ensure campaigns are personalized, results-driven, and aligned with customer needs.
 
 
 &bull;
 
 Performance Monitoring &amp; Reporting:
 
 Monitor and analyze key performance metrics related to customer retention, lifetime value, churn rates, and revenue growth. Use insights to optimize strategies and refine future campaigns.
 
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 
 
 
 
 &bull;
 
 Experience:
 
 Minimum 10 years of experience in Mass Segment Management, customer lifecycle management, or related fields, ideally in the banking or financial services industry.
 
 
 &bull;
 
 Analytical Skills:
 
 Strong data analysis skills, with the ability to derive insights from customer data to inform strategies for upselling, cross-selling, and reducing churn.
 
 
 &bull;
 
 Customer Lifecycle Management:
 
 Proven experience in managing the customer lifecycle from acquisition to retention, with a focus on upsell, cross-sell, and churn prevention strategies.
 
 
 &bull;
 
 Service Model Expertise:
 
 Experience in developing and optimizing service models that drive customer satisfaction and operational efficiency, ensuring high-quality service delivery across all customer touchpoints.
 
 
 &bull;
 
 Leadership:
 
 Strong leadership capabilities with a track record of managing cross-functional teams to drive performance and deliver on business goals.
 
 
 &bull;
 
 Strategic Thinking:
 
 Ability to think long-term and develop strategies to drive customer engagement and growth, while balancing immediate priorities with future goals.
 
 
 &bull;
 
 Problem-Solving:
 
 Excellent problem-solving and conflict resolution skills, with the ability to proactively address churn risks and find creative ways to increase customer loyalty.
 
 
 &bull;
 
 Communication:
 
 Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels, from team members to senior leadership, and influence decisions based on data-driven insights.
 
 
 &bull;
 
 Customer-Centric Approach:
 
 Passion for creating a seamless and positive customer experience, with a strong focus on retention, satisfaction, and long-term loyalty.
 
 
 
 
 
 
 Ideal Candidate Profile
 
 
 
 
 
 
 &bull; A proactive, data-driven leader who is passionate about managing the Mass Segment and driving revenue growth through customer lifecycle strategies.
 
 
 &bull; Experienced in upsell, cross-sell, churn management, and service model optimization, with a strong understanding of how to optimize customer engagement.
 
 
 &bull; Comfortable working in a fast-paced, high-volume environment, managing multiple projects simultaneously.
 
 
 &bull; Strong collaborator with the ability to lead and align teams across departments to achieve shared goals.
 
 
 &bull; Analytical and results-oriented, always looking for ways to optimize processes and improve outcomes.
 
 
 
 
 
 
 Why Odeabank?
 
 
 
 
 
 <ul>
 <li>
 Innovative business model focused on investment and technology
 </li>
 <li>
 Odealist teams shaping not only today but also the future
 </li>
 <li>
 Corporate discount agreements with O'Deal
 </li>
 <li>
 Social events, clubs, and employee communities
 </li>
 <li>
 Special occasion celebrations
 </li>
 <li>
 Recognition and reward mechanisms that regularly highlight achievements
 </li>
 <li>
 Well-being seminars
 </li>
 </ul>
 
 
 
 
 
 If you want to grow in an Odealist culture
 
 , complete your application now and join us on our journey! 💫
 
 
 
 
 
 
 *The hiring process at Odeabank includes Human Resources Assessment, relevant manager interviews, and competency-based evaluations.
 
 
 
 
 The offer process begins for candidates who successfully complete all stages.
 
 
 
 
 **Under the Personal Data Protection Law No. 6698, your personal data is processed solely for recruitment purposes during the application process.
 
 
 
 
</div>

Mass Segment Manager

KONE

<div>Head of Service
As the world&rsquo;s cities grow more complex, people&rsquo;s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.
 
 
It's time to make a move. Join our flow.
About the Role
We are seeking a dynamic Head of Service to lead the development and execution of our Service business, including Elevators &amp; Escalators. This role will be pivotal in shaping and implementing the Service strategy, achieving budgeted targets, and driving business development initiatives. As a member of the Unit&rsquo;s Management Team, you will enhance customer-centricity, operational excellence, competitive positioning, market share, and profitability, while contributing to KONE&rsquo;s overall strategy and holistic growth.
Key Responsibilities
<ul><li>Drive outstanding performance in safety and quality across the Service business.
</li><li>Promote a customer-centric culture and outside-in thinking in collaboration with other business lines.
</li><li>Build and maintain strong relationships with Service customers.
</li><li>Capture and act on Voice of Customer feedback, ensuring insights are shared with Area/Global teams.
</li><li>Identify current and future opportunities for the Service business.
</li><li>Plan operating budgets, monitor financial performance, and report results.
</li><li>Collaborate with Regional Directors to achieve targets across geographies.
</li><li>Evaluate business results, recommend improvements, and provide feedback on operating model changes.
</li><li>Drive Service contract and repair sales, offering, pricing, and go-to-market strategies.
</li><li>Champion continuous improvement in service excellence (safety, customer focus, quality, efficiency).
</li><li>Collaborate with Regional, Area, and Global colleagues to share best practices.
</li><li>Ensure compliance with operating models and effective deployment of KONE Way initiatives.
</li><li>Contribute to strategic planning and decision-making aligned with KONE&rsquo;s vision and long-term objectives.
</li><li>Lead, evaluate, and develop the Service team.
</li><li>Support negotiation and implementation of collective agreements related to Service activities.
</li><li>Foster a strong service mindset across the organization.
</li></ul>What We&rsquo;re Looking For
Must‑have qualifications
<ul><li>Robust operational, technical and commercial background in Services within Construction, Engineering, Distribution market or Industrial that serve the construction industry in an engineering mindset
</li><li>Track record of driving business results, developing talent and improving customer experience in Services sector
</li><li>Full professional fluency in English and native in Turkish
</li><li>Proven track record in P&amp;L development with clear accountability for financial outcomes
</li><li>Experience in managing diverse large teams (100+) direct &amp; indirect management minimum 3 years
</li><li>Relevant experience in maintenance, spare parts, and sales within a multinational matrix organizations minimum 10 years
</li><li>Visionary leader with future oriented analytical skills
</li></ul>Core profile
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Economics, Engineering, or a related field
</li><li>Strong experience in customer relationship management, portfolio management, and sales or field operations
</li><li>Solid understanding of market dynamics, customer needs, and competitive environments
</li><li>Ability to turn financial, business, and process insights into actionable decisions
</li><li>Strategic thinker with a forward-looking view of market trends and business direction
</li><li>Skilled in competitor analysis and identifying growth opportunities
</li><li>Effective change leader who builds momentum and engagement across teams
</li><li>Clear, influential communicator at all levels with strong stakeholder management skills
</li><li>Committed to customer satisfaction and continuous improvement
</li><li>Strong performance management and talent development capabilities
</li><li>Decisive, accountable leader who makes sound judgments under pressure and coaches others towards common goals
</li></ul>Why Join Us?
At KONE, we are committed to creating a collaborative and innovative environment. If you are passionate about delivering results and ready to take on a challenging and rewarding role, we encourage you to apply and be part of our journey!
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Head of Service

Curium Pharmaceuticals

<div><div>About Curium
</div>
<div>Curium is the world&rsquo;s largest nuclear medicine company with more than a century of industry experience. We develop, manufacture and distribute world-class radiopharmaceutical products to help patients around the globe. Our proven heritage combined with a pioneering approach are the hallmarks to deliver innovation, excellence and unparalleled service.</div><div> 

</div><div>With manufacturing facilities across Europe and the United States, Curium delivers SPECT, PET and therapeutic radiopharmaceutical solutions for life-threatening diseases to over 14 million patients annually. The name &lsquo;Curium&rsquo; honors the legacy of pioneering radioactive researchers Marie and Pierre Curie, after whom the radioactive element curium was named and emphasizes our focus on nuclear medicine. The tagline &lsquo;Life Forward&rsquo; represents our commitment to securing a brighter future for all those we serve: An enhanced quality of care for our patients. A trusted partner to our customers. A supportive employer to our valued team.
</div><div><div><div><h2 class="jobSectionHeader">
Summary of Position</h2></div><div> 

We are looking for a Customer Service Specialist who will be responsible for managing the end-to-end order process, ensuring customer satisfaction, and maintaining seamless coordination between internal teams and external partners. This role requires a detail-oriented professional with strong analytical and communication skills, capable of supporting process improvements and contributing to operational excellence within the Customer Service organization.</div></div><div><div><h2 class="jobSectionHeader">
Essential Functions</h2></div><div> 
<ul>
<li>Reviewing customer requests and entering appropriate orders into the system, ensuring price and detail accuracy</li>
<li>Identifying missing or incorrect orders after order collection and communicating with customers accordingly</li>
<li>Monitoring the alignment of incoming orders with the forecast and analyzing any discrepancies</li>
<li>Detecting orders that do not comply with distributor agreements and issuing necessary notifications</li>
<li>Conducting consolidated checks after order entries and preparing related reports</li>
<li>Updating customer master data and supporting segmentation activities</li>
<li>Leading quality and supply processes</li>
<li>Measuring and improving service quality</li>
<li>Developing and implementing process improvement projects</li>
</ul></div></div><div><div><h2 class="jobSectionHeader">Requirements</h2></div><div> 
<ul>
<li>Experience in B2C, B2B, and Intercompany account management</li>
<li>Proven experience in order management, data control, and reporting</li>
<li>Knowledge of distributor agreements and customer contracts</li>
<li>Strong customer-oriented communication and problem-solving skills</li>
<li>Team player with strong coordination abilities</li>
<li>Bachelor&rsquo;s degree or higher in a relevant field</li>
<li>Minimum of 4 years of experience in Customer Service (CS)</li>
<li>Proficient in MS Office applications</li>
<li>Good command of written and spoken English</li>
<li>Resident in Istanbul</li>
</ul>
Key Competencies
<ul>
<li>Attention to detail and error prevention</li>
<li>Analytical thinking and process tracking</li>
<li>Customer communication and relationship management</li>
<li>Time management and prioritization</li>
<li>Collaboration and coordination (with CS and DT teams)</li>
</ul></div></div></div><div>
<div>Disclaimer
</div>
<div>The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.</div></div> 

<div><div>Equal Opportunity Employer
</div>
<div>Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div></div></div>

Customer Services Specialist

EB dental clinic

Position: International Dental Sales Representative (High-Performance Role)Company: EB ClinicLocation: IstanbulEmployment Type: Full-timeAbout the Role:We are looking for a highly driven, results-oriented International Dental SalesRepresentative to join our fast-growing dental clinic.This is not a routine customer support position.We are seeking a true sales professional who understands patient psychology, thrives on targets, and confidently converts international leads into dental patients.If you are persuasive, competitive, and motivated by performance-based earnings, this role is for you.Key Responsibilities:<ul><li>Manage and convert international dental patient inquiries Guide patients through the dental sales journey Present treatment options with confidence and clarity Build trust and maintain strong patient relationships Handle objections and close sales effectively Perform structured follow-ups to maximize conversions Work actively with CRM / lead tracking systems Contribute directly to clinic revenue growth</li></ul>Requirements:<ul><li>Excellent, fluent, near-native English (spoken &amp; written) Minimum 3 years of proven experience in dental sales or health tourism sales Strong persuasion, objection-handling, and closing skills Sales-driven, target-focused mindset Confident, professional communication style Ability to perform under pressure Highly self-motivated and ambitious Experience in high-ticket treatment sales is a strong advantage</li></ul>We Are Looking For Someone Who:<ul><li>Thinks like a closer, not a coordinator Understands dental treatments and patient expectations Enjoys working with international patients Is energized by performance-based income Communicates with confidence and authority Wants long-term growth in a premium clinic environment</li></ul>What We Offer:<ul><li>High-performance work environment Performance-based earning model Strong international lead flow Prestigious and dynamic clinic atmosphere Career growth opportunities Direct impact on revenue &amp; success</li></ul>Application:If you are confident in your sales abilities and ready to perform at a high level, we would love to hear from you.Please apply with your updated CV..Pozisyon: Yurtdışı Dental Satış TemsilcisiŞirket: EB ClinicLokasyon: İstanbul&Ccedil;alışma Şekli: Tam zamanlıPozisyon Hakkında: Hızla b&uuml;y&uuml;yen kliniğimiz i&ccedil;in, yurtdışından gelen hasta taleplerini y&ouml;netecek, satış odaklı ve y&uuml;ksek performans motivasyonuna sahip bir Yurtdışı Dental Satış Temsilcisi arıyoruz.Bu pozisyon klasik bir hasta koordinasyonu / &ccedil;ağrı karşılama rol&uuml; değildir.Satış psikolojisini bilen, hedeflerle &ccedil;alışmayı seven ve uluslararası hasta taleplerini g&uuml;venle satışa d&ouml;n&uuml;şt&uuml;rebilen bir profesyonel arıyoruz.Eğer ikna g&uuml;c&uuml;ne g&uuml;veniyor, rekabeti seviyor ve performans bazlı kazan&ccedil; modeliyle &ccedil;alışmaktan motive oluyorsanız, bu pozisyon sizin i&ccedil;in uygundur.Temel Sorumluluklar:<ul><li>Yurtdışından gelen dental hasta taleplerini y&ouml;netmek Hastaları satış s&uuml;reci boyunca profesyonel şekilde y&ouml;nlendirmek Tedavi se&ccedil;eneklerini g&uuml;venle ve net şekilde sunmak Hasta ile g&uuml;&ccedil;l&uuml; ve g&uuml;vene dayalı iletişim kurmak İtiraz y&ouml;netimi ve satış kapama s&uuml;re&ccedil;lerini y&uuml;r&uuml;tmek D&ouml;n&uuml;ş&uuml;m oranlarını artırmaya y&ouml;nelik stratejik takip yapmak CRM / hasta takip sistemlerini aktif kullanmak Klinik gelir hedeflerine doğrudan katkı sağlamak</li></ul>Aranan Nitelikler:<ul><li>İngilizceyi ileri seviyede, akıcı ve profesyonel d&uuml;zeyde kullanabilen Dental satış / sağlık turizmi satış alanında en az 3 yıl deneyimli Satış, ikna ve takip becerileri g&uuml;&ccedil;l&uuml; Hedef ve sonu&ccedil; odaklı &ccedil;alışma disiplinine sahip &Ouml;zg&uuml;venli ve profesyonel iletişim tarzı Yoğun tempoya ve performans baskısına uyum sağlayabilen Y&uuml;ksek motivasyonlu ve kariyer odaklı Y&uuml;ksek b&uuml;t&ccedil;eli tedavi satış deneyimi tercih sebebidir.</li></ul>Aradığımız Profil:<ul><li>Koordinat&ouml;r gibi değil, satış profesyoneli gibi d&uuml;ş&uuml;nen Dental tedavilere ve hasta beklentilerine hakim Uluslararası hasta iletişiminde deneyimli Performans bazlı kazan&ccedil; modelinden motive olan G&uuml;ven veren, net ve etkili iletişim kurabilen Uzun vadeli kariyer hedefi olan.</li></ul>Sunduğumuz İmkanlar:<ul><li>Y&uuml;ksek performans odaklı &ccedil;alışma ortamı Performans bazlı kazan&ccedil; modeli G&uuml;&ccedil;l&uuml; yurtdışı hasta potansiyeli Prestijli ve dinamik klinik ortamı Kariyer gelişim fırsatları Gelir ve b&uuml;y&uuml;meye doğrudan etki</li></ul>Başvuru:Satış becerilerine g&uuml;venen ve y&uuml;ksek performanslı bir rolde &ccedil;alışmaya hazır adayların g&uuml;ncel CV&rsquo;leri ile başvurularını iletmeleri rica olunur.CV i&ccedil;in Whatsapp hattımızdan da ulaşabilirsiniz 0544 152 34 34İş T&uuml;r&uuml;: Tam zamanlı

International Dental Sales Representative

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2></div><div></div><div><div> 
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY 
 
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. 
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
Main Responsibilities:<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Skills:</h2></div><div> 
<div><ul><li>Languages: German (B2&ndash;C1) and English (fluent) required; additional European languages are an advantage</li><li>
Strong understanding of software applications and customization capabilities</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, industry, channel, and competitive knowledge</li><li>
Knowledge of export business rules (as required)</li><li>
Negotiation and consultative selling skills</li><li>
Excellent written and verbal communication and interpersonal skills</li><li>
Ability to build and maintain positive customer relationships through active listening and timely issue resolution</li><li>
Strong business acumen and ability to navigate corporate and channel structures</li><li>
Teamwork, networking, and continuous learning mindset</li><li>
Adaptability and ability to drive change and process improvements</li><li>
Ability to build and manage a sales funnel using CRM tools with accurate reporting 
What we offer: 
Competitive compensation and benefits package 
Challenging projects in dynamic collaborative team 
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role. 
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University 
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 #LI-SO1</li></ul></div></div></div></div></div>

Service Sales Representative (German speaker)

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY 
 
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. 
The Sales Support Representative (Dutch or French speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
Main Responsibilities:<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Skills:</h2>
</div><div><ul><li>Fluent level of Dutch or French language skills</li><li>
Sales or order management experience preferably on electrical/IT/telecommunications is a plus</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, Industry, Channel and Competitive Knowledge.</li><li>
Salesforce knowledge is a plus</li><li>
Negotiation and consultative selling skills.</li><li>
Excellent Communication and Interpersonal Skills (Written and Verbal).</li><li>
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.</li><li>
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).</li><li>
Teamwork, networking and continuous learning skills.</li><li>
Adapting and driving change and process improvements.</li><li>
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting 
What we offer: 
Competitive compensation and benefits package 
Challenging projects in dynamic collaborative team 
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role. 
We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University 
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 #LI-SO1</li></ul></div></div></div></div>

Sales Support Representative - Dutch or French Speaker

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