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customer experience executive Jobs in Doha

customer experience executive

customer service coordinator

Al-Futtaim

<div>Job Requisition ID: 171603
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day. 


Overview of the role 


The Service Center Coordinator is responsible for overseeing and coordinating all service-related activities for home appliances and air-conditioning products from brands such as Blue Star, Aftron, Godrej, and Mastergas. This role ensures smooth service operations, high customer satisfaction, and effective support to the service team. 


What you will do: -

Description of Accountability:
<ul>
<li>Service Coordination: Schedule and manage service appointments to ensure timely and efficient delivery.</li>
<li>Customer Communication: Interact with customers to understand service needs and provide regular updates.</li>
<li>Technician Dispatch: Assign technicians for field service and In-house repairs.</li>
<li>Record Management: Maintain accurate records of service requests, work orders, and customer interactions.</li>
<li>Quality Monitoring: Ensure service quality meets company standards and customer expectations.</li>
<li>Reporting: Generate reports on service performance, customer feedback, and operational issues.</li>
<li>Administrative Support: Assist the service team with inquiries and resolve service-related concerns.</li>
<li>Cash Handling: Manage petty cash and oversee customer cash collections.</li></ul> 


Required Skills to be successful:
<ul>
<li>Able to handle Complexity</li>
<li>Excellent Planning and Organizing Skills</li>
<li>Attention to Detail</li>
<li>Product Confident</li>
<li>Good Communicator</li></ul> 


What equips you for the role:
<ul>
<li>3-4 years&rsquo; experience in service coordination, preferably in electronics or home appliances.</li>
</ul><ul><li>Diploma or Bachelor's degree in Electronics or a related field is preferred.</li>
</ul><ul><li>Strong organizational and multitasking abilities.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Proficient in using service management systems and digital tools.</li>
<li>Ability to work independently and collaboratively.</li>
<li>Detail-oriented with strong problem-solving skills.</li>
<li>Basic knowledge of home appliances and air-conditioning products is an advantage.</li>
<li>Fluency in Arabic and English is essential.</li>
<li>Strong computer skills are required.</li></ul> 
We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish. 

Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.</div>

Service Coordinator - Electronics

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
We are looking for a Sales Coordinator to join our team in Qatar and be part of our growth. If you are an operational and sales-driven person who is hungry for a new adventure, a multinational workplace is waiting for you.<ul><li>
Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations and Finance department)</li><li>
Act as a first point of contact and respond quickly to partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives</li><li>
Upload and update restaurant information online and promptly</li><li>
Responsible for setting up and configuring the system for new partners and training and system issues from the vendor/partner side.</li><li>
Update and monitor the closed restaurants</li><li>
Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales-related data.</li><li>
Prepare contract delivery and pick-up reports periodically.</li><li>
Manage the quality account of the restaurant, ensuring continuous partner relationships and resolving operations issues between partner restaurants, users/partner restaurants and users.</li><li>
Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call centre personnel on how to use transmission system (GPRS, Pigeon software)</li><li>
Maintain accurate records of all sales and prospecting activities including: 
<ul><li>Follow-up activities</li><li>Transmission methods reports</li><li>Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for a new restaurant</li></ul></li></ul> 

Qualifications 
Preferred candidates will have:<ul><li>
Bachelor&rsquo;s degree in relevant field</li><li>
MS Office, Excel Certification</li><li>
Knowledge of CRM</li><li>
Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills</li><li>
Ability to meet deadlines and be flexible in working</li><li>
Ability to build good relationships with clients</li><li>
Drivers license is a must</li></ul> 

Additional Information 
Join Our Vibrant Team at Borooq Tower in Qatar - Where Work Meets Innovation and Fun!<ul><li>
Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.</li><li>
Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.</li><li>
Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.</li><li>
Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.</li><li>
Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we&rsquo;ve got perks that make every day better.</li><li>
Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.</li></ul></div>

Coordinator Sales

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 We are looking for a
 
 Sales Coordinator
 
 to join our team in
 
 Qatar
 
 and be part of our growth. If you are an operational and sales-driven person who is hungry for a new adventure, a multinational workplace is waiting for you.
 
 
 <ul>
 <li>
 Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations and Finance department)
 </li>
 <li>
 Act as a first point of contact and respond quickly to partner restaurant queries or complaints, calls and emails if the Sales Representatives are not available and delegate the task to the appropriate Sales Representatives
 </li>
 <li>
 Upload and update restaurant information online and promptly
 </li>
 <li>
 Responsible for setting up and configuring the system for new partners and training and system issues from the vendor/partner side.
 </li>
 <li>
 Update and monitor the closed restaurants
 </li>
 <li>
 Collection and documentation of restaurant contracts and amendments, filling of restaurant contracts, and other sales-related data.
 </li>
 <li>
 Prepare contract delivery and pick-up reports periodically.
 </li>
 <li>
 Manage the quality account of the restaurant, ensuring continuous partner relationships and resolving operations issues between partner restaurants, users/partner restaurants and users.
 </li>
 <li>
 Prepare reports for partner restaurants on transmission methods, assist in programming and replacing GPRS printers and train restaurant/call centre personnel on how to use transmission system (GPRS, Pigeon software)
 </li>
 <li>
 Maintain accurate records of all sales and prospecting activities including:
 </li>
 <li>
 Follow-up activities
 </li>
 <li>
 Transmission methods reports
 </li>
 <li>
 Contract delivery and pickup report: Acknowledgment of the contract receiving and delivering for a new restaurant
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Preferred candidates will have:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in relevant field
 </li>
 <li>
 MS Office, Excel Certification
 </li>
 <li>
 Knowledge of CRM
 </li>
 <li>
 Presentation, Interpersonal, Communication (written and verbal), Customer Service, Problem Solving and Negotiation Skills
 </li>
 <li>
 Ability to meet deadlines and be flexible in working
 </li>
 <li>
 Ability to build good relationships with clients
 </li>
 <li>
 Drivers license is a must
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Join Our Vibrant Team at Borooq Tower in Qatar - Where Work Meets Innovation and Fun!
 
 
 <ul>
 <li>
 Grow With Us: We're all about growth and recognition, both professionally and personally. Your journey of development starts here.
 </li>
 <li>
 Diverse &amp; Inclusive: With colleagues from across the globe, our diversity is our strength. Everyone&rsquo;s welcome in our inclusive environment.
 </li>
 <li>
 Make a Difference: Join the team behind the fastest-growing online food ordering network. Your work here really counts.
 </li>
 <li>
 Fun &amp; Community: Our company events, cultural outings, and sports activities aren&rsquo;t just fun; they&rsquo;re a way to bond with our amazing team.
 </li>
 <li>
 Daily Perks: From fresh fruits and coffee in our lounges to wellness rooms, we&rsquo;ve got perks that make every day better.
 </li>
 <li>
 Health &amp; Wellness: With sponsored healthcare and gym memberships, we care about your wellbeing.
 </li>
 </ul>
</div>

Beverly Hills Maintenance

Key Responsibilities<ul><li>Receive and manage service queries related to AC, Washing Machines, Refrigerators, Microwaves, Air Coolers, and other appliances.</li><li>Assign and dispatch technicians promptly based on service needs and availability.</li><li>Create and update job cards in the system for each service request.</li><li>Track service progress and follow up to ensure timely completion.</li><li>Respond to client emails and inquiries in a professional and timely manner.</li><li>Maintain service records and ensure data accuracy in the system.</li><li>Coordinate with the service team to resolve escalations and urgent requests.</li><li>Support overall customer satisfaction by ensuring excellent service delivery.</li></ul>Requirements<ul><li>Proven experience in customer service, coordination, or administrative support (preferably in a technical/service industry).</li><li>Strong communication skills (verbal &amp; written).</li><li>Proficiency in MS Office / ERP systems / CRM tools.</li><li>Ability to multitask, prioritize, and handle client queries efficiently.</li><li>Knowledge of appliances and AC servicing will be an advantage.</li><li>Organized, detail-oriented, and customer-focused personality.</li></ul>Job Types: Full-time, Permanent

Service Coordinator – Home Appliances & Air Conditioning

Binuwara cleaning service

About UsBinuwara Cleaning Service is a leading provider of professional cleaning solutions in Qatar. We pride ourselves on delivering exceptional service to both residential and commercial clients. Our commitment to customer satisfaction and service excellence has helped us build long-term relationships based on trust and quality.Key Responsibilities<ul><li>Act as the primary point of contact for clients, ensuring timely and professional communication.</li><li>Handle client inquiries, service requests, and feedback with efficiency and courtesy.</li><li>Coordinate with the cleaning operations team to schedule and monitor service delivery.</li><li>Maintain accurate records of client accounts, agreements, and service history.</li><li>Follow up with clients to ensure satisfaction and resolve any concerns promptly.</li><li>Assist in preparing service proposals, quotations, and agreements as required.</li><li>Support the sales and operations teams in maintaining strong client relationships.</li><li>Identify opportunities to improve service quality and enhance client experience.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (preferred).</li><li>Previous experience in client relations, customer service, or coordination role.</li><li>Strong organizational and communication skills.</li><li>Ability to multitask, prioritize, and work under minimal supervision.</li><li>Proficiency in MS Office applications and basic CRM usage.</li><li>Professional attitude and a customer-focused mindset.</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Training and career development opportunities.</li><li>Supportive team environment.</li><li>Opportunity to grow within a customer-driven company.</li></ul>Job Type: Full-time

Client Relations Coordinator

PetroWhite Alpha

We are seeking a highly motivated Logistics &amp; Sales Administrator to join our team. This role combines sales administration, logistics coordination, and customer relationship management, offering a dynamic opportunity for someone who enjoys working independently and taking ownership of end-to-end processes.You will be responsible for handling local and international logistics, ensuring smooth order processing, supporting the sales team, and maintaining excellent customer service. This position reports directly to the Sales Director.Key ResponsibilitiesSales Administration &amp; Customer Support<ul><li>Process customer orders, manage transport bookings, and ensure accurate documentation.</li><li>Handle invoicing and coordinate with Sales and Accounts teams.</li><li>Follow up on late payments, monitor credit limits, and support yearly customer credit checks.</li><li>Report and manage customer complaints, ensuring issues are handled promptly and professionally.</li><li>Maintain and develop functional sales administration systems to meet service-level agreements.</li></ul>Logistics &amp; Operations<ul><li>Manage local and international logistics (by sea and road) across Qatar, UAE, Saudi Arabia, and beyond.</li><li>Negotiate competitive freight rates and maintain strong relationships with logistics providers.</li><li>Oversee multimodal shipments including break bulk, ISO tanks, flexibags, and bulk cargo.</li><li>Handle customs formalities (Bayan, certificates of origin, Chamber of Commerce, weight limits, inspections, ISO container surveys).</li><li>Coordinate closely with plant operations to ensure flawless shipments.</li><li>Prevent detention charges by proactive follow-up and container inspections.</li></ul>Continuous Improvement &amp; Collaboration<ul><li>Communicate effectively with Sales Executives, Documentation, and Plant teams.</li><li>Propose improvements and corrective actions to enhance efficiency and customer experience.</li><li>Present confidently in customer meetings, providing insights and reports to management.</li><li>Develop innovative ideas to improve customer satisfaction and support sales growth.</li><li>Continuously expand knowledge relevant to sales and logistics through training and collaboration.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Logistics, Supply Chain, or equivalent.</li><li>Proven experience in sales administration and logistics (preferably import/export in the GCC region).</li><li>Strong knowledge of shipping formalities, customs clearance, and multimodal transport.</li><li>Excellent communication and negotiation skills.</li><li>Ability to work independently with minimal supervision, while managing multiple priorities.</li><li>Strong organizational and problem-solving abilities.</li><li>Proficiency in MS Office and familiarity with ERP/CRM systems is an advantage.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Have you worked with import/export documentation and customs clearance? </li><li>Please describe your experience with multimodal shipments (e.g., ISO tanks, break bulk, flexibags).</li><li>Have you ever been directly involved in negotiating freight rates with carriers or transport providers?</li></ul>

Logistics and Sales Administrator

Apparel Group

<div>
 
 Job Description
 
 
 
 Objective:
 
 
 This position is responsible for managing and enhancing customer interactions and service performance within the Distribution Centre. The role ensures timely resolution of inquiries, effective communication between internal teams and customers, and contributes to customer satisfaction and operational efficiency.
 
 
 Key Responsibility:
 
 
 Customer Relationship Management
 
 
 <ul>
 <li>
 Act as a liaison between the Distribution Centre and internal/external customers, addressing inquiries and concerns in a timely and professional manner.
 </li>
 <li>
 Maintain up-to-date customer records, delivery status reports, and order documentation.
 </li>
 <li>
 Support the resolution of complaints and delivery discrepancies with root cause analysis and corrective actions.
 
 
 </li>
 </ul>
 Operational Support &amp; Coordination
 
 
 <ul>
 <li>
 Coordinate with DC, logistics, and last-mile teams to ensure accurate and on-time dispatch of customer orders.
 </li>
 <li>
 Analyze customer service trends, report recurring issues, and collaborate with cross-functional teams to improve turnaround time.
 </li>
 <li>
 Follow up on open service requests and ensure escalations are handled promptly.
 
 
 </li>
 </ul>
 Service Quality &amp; Communication
 
 
 <ul>
 <li>
 Respond to customer queries via phone, email, and system portals, ensuring professional and courteous communication.
 </li>
 <li>
 Update customers proactively on order status, stock availability, or delivery timelines.
 </li>
 <li>
 Support the preparation of customer service KPIs and periodic service-level reports.
 
 
 </li>
 </ul>
 Continuous Improvement
 
 
 <ul>
 <li>
 Recommend process enhancements and digital tools to improve service response and customer satisfaction.
 </li>
 <li>
 Participate in service improvement projects, system upgrades, and training initiatives to build service capability.
 </li>
 <li>
 Maintain in-depth product knowledge and awareness of internal distribution processes to support accurate resolution.
 
 
 </li>
 </ul>
 Desired Experience:
 
 
 <ul>
 <li>
 1-3 years of experience working in a warehouse or distribution center environment in a similar role or related position is preferred.
 </li>
 <li>
 Strong interpersonal and problem-solving skills, with the ability to multitask in a fast-paced setting.
 </li>
 <li>
 Working knowledge of ERP systems, MS Office, and customer service platforms is preferred.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or a related field.
 </li>
 </ul>
</div>

Executive - Customer Service

Explore 1658+ Customer service coordinator in Doha this September. Find roles across top companies and apply now to boost your career.

1658 customer service coordinator jobs IN Doha

Service Coordinator - Electronics

Coordinator Sales

Coordinator Sales

Service Coordinator – Home Appliances & Air Conditioning

Client Relations Coordinator

Logistics and Sales Administrator

Executive - Customer Service