sales executive

sales associate

sales manager

sales coordinator

reservations agent

call center agent

Human Capital Group

Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries promptly and professionally.</li><li>Make outbound calls as required (e.g., follow-ups, surveys, appointment reminders).</li><li>Provide product/service information, resolve issues, and escalate complex problems when necessary.</li><li>Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.</li><li>Accurately document all customer interactions in the CRM or ticketing system.</li><li>Meet individual and team performance targets, such as call quality, resolution time, and customer satisfaction.</li><li>Stay up to date on products, services, policies, and procedures.</li></ul>Requirements<ul><li>Proven experience as call center agent</li><li>Familiarity with office machines (e.g. fax, printer etc.)</li><li>Proficient in English and Arabic (oral and written)</li><li>Excellent knowledge of MS Office (especially Excel and Word)</li><li>Strong communication and people skills</li><li>Good organizational and multi-tasking abilities</li><li>Problem-solving skills</li><li>Flexible to work in shifts</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your notice period?</li><li>What is your last / current salary?</li></ul>Experience:<ul><li>Call center within Qatar: 2 years (Required)</li></ul>Language:<ul><li>Arabic and English fluently (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Call Center Agent

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Full-timePay: Up to QAR2,200.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25141945
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

<div>Additional Information 
Job Number25141945 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Kafu Facility Management

<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per month

Call center Agent Male & Female Arabic speaking

We are seeking dedicated, professional and customer-focused Arabic-speaking Customer Service Agent to join our growing support team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluency in Arabic is mandatory.</li><li>Previous experience in a customer service or call center environment is preferred.</li><li>Excellent communication, interpersonal and problem-solving skills.</li><li>Ability to work in a fast-paced environment and handle high call/chat volumes.</li><li>Strong computer skills and proficiency in using CRM tools or call center software.</li><li>Willingness to work in shifts, including evenings, weekends, and holidays (if applicable).</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthExperience:<ul><li>Customer Service Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Customer Service Agent (Arabic Speaking)

We are looking for a Call Center Agent who can join immediately.REQUIREMENTS, QUALIFICATIONS &amp; SKILLS<ul><li>At least high school graduate.</li><li>Minimum 2-3 years experience in Call Center. Sales experience is an advantage.</li><li>Fluent in English.</li><li>Able to communicate fluently, confidently and politely with good speaking skills.</li><li>Call Center technical skills: CRM, escalation, complaint management, etc.</li><li>Ready to work in shifts.</li></ul>Job Types: Full-time, PermanentPay: QAR3,000.00 - QAR4,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Please do not forget to attach your updated CV.</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call Center: 2 years (Required)</li></ul>Language:<ul><li>fluent English (Required)</li></ul>License/Certification:<ul><li>Qatar ID (Required)</li></ul>

Sales - Call Center

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