customer service representative Jobs in Doha

customer service representative

sales coordinator

associate customer services

customer care manager

customer support specialist

call center agent

Alawadi Enterprises Group

Arabic Nationality PreferredCandidates Born &amp; Brought Up in QatarQatar Driving License PreferredFluent in Qatari Arabic Accent (Mandatory)REQUIREMENTS:<ul><li>1 Year Experience in Administrative Role / Customer Service.</li><li>Preferred Male Candidates.</li><li>Excellent Communication Skills (Arabic &amp; English).</li><li>Strong Customer Handling Skills.</li><li>Basic Computer Knowledge (MS Office / CRM).</li><li>Data Entry Experience is an advantage.</li></ul>KEY RESPONSIBILITIES:<ul><li>Handle Inbound &amp; Outbound Calls</li><li>Respond to Customer Inquiries &amp; Complaints</li><li>Provide Accurate Information</li><li>Maintain Customer Records</li><li>Ensure Customer Satisfaction</li></ul>Pay: QAR4,000.00 - QAR4,500.00 per hourWork Location: In person

Call Center Agent

Starlink Qatar

<div>
 
 The role of
 
 Customer Service Representative
 
 is to manage customer interactions via the
 
 voice channel
 
 . As the first point of contact, the candidate will play a key role in resolving customer inquiries, providing accurate information, and delivering a professional and personalized phone support experience. This role requires excellent communication skills, patience, and a customer-first attitude.
 
 
 
 
 
 
 Accountability &amp; Responsibilities of Role:
 
 
 <ul>
 <li>
 Handle inbound and/or outbound calls to assist customers with inquiries, issues, and service requests.
 </li>
 <li>
 Provide accurate, clear, and concise information regarding products, services, policies, or procedures.
 </li>
 <li>
 Troubleshoot and resolve customer issues efficiently while maintaining a positive tone and demeanor.
 </li>
 <li>
 Escalate complex or unresolved cases to the appropriate teams or supervisors when needed.
 </li>
 <li>
 Document all customer interactions accurately in the CRM or ticketing system.
 </li>
 <li>
 Follow defined scripts, guidelines, and compliance procedures where applicable.
 </li>
 <li>
 Meet or exceed individual performance targets such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
 </li>
 </ul>
 
 
 
 
 
 Position Requirements:
 
 
 
 
 Education Background:
 
 
 <ul>
 <li>
 High School Certificate or Diploma.
 </li>
 <li>
 Additional training or certification in Customer Service, Communication, or Call Center Operations is a plus.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 <ul>
 <li>
 
 1&ndash;3 years of experience
 
 in a
 
 voice-based customer support or call center role
 
 .
 </li>
 <li>
 Experience with
 
 call center platforms
 
 (e.g., Avaya, Genesys, NICE inContact) preferred.
 </li>
 <li>
 Familiarity with
 
 CRM systems
 
 and ticketing tools.
 </li>
 <li>
 Exposure to
 
 industry-specific practices
 
 (e.g., telecom, retail, banking) is an advantage.
 </li>
 <li>
 Proven ability to handle
 
 high call volumes
 
 with professionalism and empathy.
 </li>
 <li>
 Strong
 
 problem-solving skills
 
 and ability to remain calm under pressure.
 </li>
 <li>
 Experience in
 
 multi-channel support
 
 (e.g., chat, email) is a plus.
 </li>
 <li>
 
 Bilingual proficiency in Arabic and English is required.
 
 </li>
 <li>
 
 Immediate availability and willingness to transfer sponsorship are essential.
 
 </li>
 </ul>
 
 
 
 
 
 Work Environment &amp; Schedule:
 
 
 
 
 
 <ul>
 <li>
 Hybrid/Remote options available based on location.
 </li>
 <li>
 Rotational shifts including weekends or holidays, as needed.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies:
 
 
 <ul>
 <li>
 
 Networking &amp; Influencing Collaboratively:
 
 Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.
 </li>
 <li>
 
 Delivering Results &amp; Fostering Ownership:
 
 Drive for improving business results and attaining higher levels of performance.
 </li>
 <li>
 
 Building Customer Value:
 
 Gaining insights into internal and/or external customers&rsquo; experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.
 </li>
 </ul>
</div>

Customer Service Representative

Confidential

<div>
 
 
 Job Description
 
 
 
 
 
 
 The IVR Operation Support Engineer will be responsible for
 
 operations, maintenance, and enhancement of IVR and Cisco Contact Center (IPCC) hosted platforms
 
 within a telecom environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and NOC incident handling
 </li>
 <li>
 Analyze and support
 
 new design requirements and enhancements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of hosted IPCC/IVR solutions
 
 </li>
 <li>
 Configure and maintain:
 </li>
 <li>
 PRI lines
 </li>
 <li>
 IP Telephones
 </li>
 <li>
 Voice gateways and routing
 </li>
 <li>
 Develop and maintain:
 </li>
 <li>
 
 ICM Scripts
 
 </li>
 <li>
 
 TCL Scripts
 
 </li>
 <li>
 IVR call flows
 </li>
 <li>
 Support
 
 Cisco IPCC Hosted Solutions
 
 , including:
 </li>
 <li>
 ICM configuration and troubleshooting
 </li>
 <li>
 CVP (Customer Voice Portal) reporting
 </li>
 <li>
 Call Manager (CUCM) configuration and maintenance
 </li>
 <li>
 Perform:
 </li>
 <li>
 Gateway, IP, Router, and Logger configuration &amp; troubleshooting
 </li>
 <li>
 RDBMS-related activities
 </li>
 <li>
 Support
 
 HIPCC (Hosted IP Contact Center)
 
 services (e.g., 111, 180 services)
 </li>
 <li>
 Deploy and manage:
 </li>
 <li>
 DR environments (IPCC, CVP, VXML servers)
 </li>
 <li>
 Provide
 
 remote/off-hours support when required
 
 </li>
 <li>
 Coordinate with
 
 vendor TAC support
 
 for critical issues
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IVR and IPCC platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintain
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Generate
 
 reports and analytics
 
 for business/marketing teams (Voice of Customer insights)
 </li>
 <li>
 Design, develop, and maintain:
 </li>
 <li>
 Call routing
 </li>
 <li>
 ICM scripting
 </li>
 <li>
 IVR backend integrations (Micro Apps)
 </li>
 <li>
 Support
 
 Outbound IVR campaigns and agent campaigns
 
 </li>
 <li>
 Ensure all
 
 Change Requests and Service Requests
 
 are:
 </li>
 <li>
 Tested thoroughly
 </li>
 <li>
 Delivered with quality assurance
 </li>
 <li>
 Coordinate with:
 </li>
 <li>
 Product, Marketing, Sales, and Operations teams
 </li>
 <li>
 Support
 
 long-term planning and integration of Contact Center solutions
 
 </li>
 <li>
 Provide
 
 technical guidance and support to teams
 
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco IPCC / Contact Center (Hosted &amp; Enterprise)
 </li>
 <li>
 IVR systems &amp; call flow design
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 CUCM (Cisco Unified Communications Manager)
 </li>
 <li>
 ICM scripting &amp; TCL scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 SQL Server / RDBMS
 </li>
 <li>
 VoIP technologies
 </li>
 </ul>
 
 
 Versions Experience (Preferred):
 
 
 <ul>
 <li>
 IPCC: 5.x, 8.x, 10.5
 </li>
 <li>
 CVP: 3.x, 7.x, 8.x, 10.5
 </li>
 <li>
 CUCM: 4.x, 6.x, 8.x, 10.5
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 Cisco Voice/Collaboration certifications (
 
 Professional level preferred
 
 )
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 4&ndash;6 years in IVR / IPCC / Contact Center technologies
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Strong understanding of:
 </li>
 <li>
 Telecom environment &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Voice Gateway configuration
 </li>
 <li>
 Experience in:
 </li>
 <li>
 IVR backend integration
 </li>
 <li>
 Contact Center solution design and support
 </li>
 </ul>
 
 
</div>

IVR Operation Support Engineer

<div>
 
 The HCS Operation Support Engineer will be responsible for the
 
 operations, maintenance, and support of Cisco-based HCS (Hosted Collaboration Solution) platforms
 
 within a telecom environment.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide
 
 24x7 operational support
 
 , including on-call rotation and incident handling from NOC
 </li>
 <li>
 Analyze and support
 
 design changes and new requirements
 
 </li>
 <li>
 Perform
 
 implementation and maintenance of HCS Platform (v10.0.1)
 
 </li>
 <li>
 Provide
 
 onsite support for PSTN, inter-customer routing, and dial plan modifications
 
 </li>
 <li>
 Conduct
 
 testing of new features and services
 
 </li>
 <li>
 Manage:
 </li>
 <li>
 Hardware &amp; Software
 </li>
 <li>
 User Management
 </li>
 <li>
 Patch Management
 </li>
 <li>
 Telecom Carrier Management
 </li>
 <li>
 Backup &amp; Storage for HCS components
 </li>
 <li>
 Troubleshoot and administer Cisco HCS ecosystem including:
 </li>
 <li>
 Cisco vPGW, Nexus 7K/5K
 </li>
 <li>
 Cisco UCS B Series, Fabric Interconnects, MDS
 </li>
 <li>
 SBC (ASR 1004 &ndash; SP Edition)
 </li>
 <li>
 Cisco Unified Communications Manager (CUCM)
 </li>
 <li>
 Cisco Unity Connection, IM &amp; Presence
 </li>
 <li>
 Cisco Expressway
 </li>
 <li>
 HCS Management Apps (CUCDM, HCMF, PCA, PLM)
 </li>
 <li>
 Cisco ASA, Voice Gateways, VMware
 </li>
 <li>
 Coordinate with
 
 vendor TAC support teams
 
 for critical issues until resolution
 </li>
 <li>
 Participate in
 
 CAB (Change Advisory Board)
 
 and post-migration reviews
 </li>
 <li>
 Support
 
 design evolution and new service implementations
 
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Daily
 
 operations &amp; maintenance
 
 of IPCC / IP Telephony platforms
 </li>
 <li>
 
 Proactive monitoring
 
 and fault resolution across network elements
 </li>
 <li>
 Maintenance of
 
 Quality Management &amp; Call Recording systems
 
 </li>
 <li>
 Ensure
 
 system stability, performance, and SLA adherence
 
 </li>
 <li>
 Coordinate with
 
 cross-functional teams (Operations, Sales, Marketing, Product)
 
 </li>
 <li>
 Manage escalations and ensure timely resolution
 </li>
 </ul>
 
 
 
 
 
 Required Skill Set
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Cisco HCS Platform expertise
 </li>
 <li>
 IP Telephony / Unified Communications
 </li>
 <li>
 Routing &amp; Switching (Professional level)
 </li>
 <li>
 SBC (ASR 1K), Cisco vPGW
 </li>
 <li>
 SQL Server
 </li>
 <li>
 CVP (Customer Voice Portal)
 </li>
 <li>
 Contact Center Solutions (IPCC, Call Recording, QM)
 </li>
 <li>
 VMware
 </li>
 </ul>
 
 
 Additional Knowledge:
 
 
 <ul>
 <li>
 Movius Unified Messaging &amp; Web Collaboration
 </li>
 <li>
 Vision OSS Unified Services Manager
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong communication skills
 </li>
 <li>
 Team collaboration
 </li>
 <li>
 Problem-solving ability
 </li>
 <li>
 Project coordination skills
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in:
 </li>
 <li>
 Telecommunications / Electronics &amp; Communication
 </li>
 <li>
 Computer Science or equivalent
 </li>
 <li>
 Certifications:
 </li>
 <li>
 
 CCIE Collaboration (preferred)
 
 </li>
 <li>
 Experience:
 </li>
 <li>
 
 Minimum 3&ndash;5 years in IP Telephony / UC / Contact Center environments
 
 </li>
 </ul>
 
 
 
 
 
 Minimum Experience &amp; Knowledge
 
 
 <ul>
 <li>
 Understanding of:
 </li>
 <li>
 Telecom networks &amp; call flows
 </li>
 <li>
 PSTN, PRI, BRI
 </li>
 <li>
 IP Networking fundamentals
 </li>
 <li>
 Call routing &amp; ICM scripting
 </li>
 <li>
 Cisco Call Manager (CUCM)
 </li>
 <li>
 Voice Gateway configuration
 </li>
 </ul>
 
 
</div>

HCS Operation Support Engineer

QATAR ISLAMIC BANK (Q.P.S.C.)

Qatar Islamic Bank is one of Qatar&rsquo;s leading Islamic financial institutions, and it regularly hires in banking, IT, risk, compliance, and customer service roles.A Customer Service Representative at Qatar Islamic Bank is responsible for delivering high-quality front-line banking services while ensuring compliance with Islamic (Sharia) banking principles.Key Responsibilities:Handle customer inquiries related to accounts, cards, loans, and banking servicesProvide accurate information on Sharia-compliant products and servicesAssist customers with transactions, account opening, and documentationResolve complaints and service issues efficientlyPromote bank products (cross-selling when appropriate)Maintain proper records of customer interactions and transactionsEnsure compliance with bank policies, procedures, and regulatory requirementsDeliver excellent customer experience in branch or call center environmentSkills &amp; Requirements:Bachelor&rsquo;s degree in Business, Finance, Banking, or related field1&ndash;3+ years experience in:Banking or financial servicesCustomer service / call centerStrong knowledge of:Banking operationsIslamic finance (preferred but not always required)Skills:Excellent communication (English &amp; Arabic is a plus)Problem-solving and customer handlingSales and interpersonal skillsPay: From QAR7,000.00 per monthWork Location: In person

Customer Service Representative (CSR) – Qatar Islamic Bank (Q.P.S.C.)

Ariane Holding

* *Landlord Communication and Coordination:- Communicate with landlords who have purchased properties from Ariane Real Estate to secure property management contracts or brokerage agreements.- Serve as the primary point of contact for landlords regarding their units.- Provide landlords with regular updates on the status and performance of their units.* *Leasing Administration:- Handle administrative tasks for the leasing department, including maintaining records and ensuring accurate documentation.- Prepare and organize lease agreements and associated paperwork.- Ensure compliance with all relevant real estate regulations and company policies.- Follow up internally all the processes and documentation related to the units managed by Ariane Properties.* *Market Insights and Strategy:- Stay informed about local real estate trends and provide insights to landlords to enhance property value and market competitiveness.- Pursuit the landlords for potential Property Management contracts other than Ariane's- The Listing Agent may be required to perform additional tasks related to leasing operations as directed by management. These tasks may include, but are not limited to, coordinating with tenants, assisting in marketing efforts, preparing leasing reports, conducting market research, and supporting the leasing team in achieving operational goals. Additionally, the Listing Agent will be expected to temporarily assume the responsibilities of the Leasing Agent during their absence to ensure the continuity of leasing operations and tenant satisfaction.Job Type: Full-timeExperience:<ul><li>Real Estate: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Real Estate Listing Agent - Arabic Female

Ariane Real Estate

<div>
 
 * *Landlord Communication and Coordination:
 
 
 
 - Communicate with landlords who have purchased properties from Ariane Real Estate to secure property management contracts or brokerage agreements.
 
 
 
 - Serve as the primary point of contact for landlords regarding their units.
 
 
 
 - Provide landlords with regular updates on the status and performance of their units.
 
 
 
 * *Leasing Administration:
 
 
 
 - Handle administrative tasks for the leasing department, including maintaining records and ensuring accurate documentation.
 
 
 
 - Prepare and organize lease agreements and associated paperwork.
 
 
 
 - Ensure compliance with all relevant real estate regulations and company policies.
 
 
 
 - Follow up internally all the processes and documentation related to the units managed by Ariane Properties.
 
 
 
 * *Market Insights and Strategy:
 
 
 
 - Stay informed about local real estate trends and provide insights to landlords to enhance property value and market competitiveness.
 
 
 
 - Pursuit the landlords for potential Property Management contracts other than Ariane's
 
 
 
 - The Listing Agent may be required to perform additional tasks related to leasing operations as directed by management. These tasks may include, but are not limited to, coordinating with tenants, assisting in marketing efforts, preparing leasing reports, conducting market research, and supporting the leasing team in achieving operational goals. Additionally, the Listing Agent will be expected to temporarily assume the responsibilities of the Leasing Agent during their absence to ensure the continuity of leasing operations and tenant satisfaction.
 
 
 
 
 
 Requirements
 
 
 
 Experience: Real Estate, 1 year (Required)
 
 
 
 Language: Arabic (Required)
 
 
 
 Location: Doha (Required)
 
 
 
 
 
</div>

Listing Agent - Arabic Female

Explore 191+ Call center agent in Doha this May. Find roles across top companies and apply now to boost your career.