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customer service english

Concentrix

<div>
 Job Title:
 <br/>
 <br/>
 Customer Service - English
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 <br/>
 <br/>
 <strong>
  Essential Functions/Core Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
  </li>
  <li>
   Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  </li>
  <li>
   Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  </li>
  <li>
   Maintain basic knowledge of client products and/or services
  </li>
  <li>
   Prepare complete and accurate work including appropriately notating accounts as required
  </li>
  <li>
   Participate in activities designed to improve customer satisfaction and business performance
  </li>
  <li>
   Offer additional products and/or services
  </li>
  <li>
   Track, document and retrieve information in call tracking database
  </li>
  <li>
   Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
   <br/>
   <br/>
  </li>
 </ul>
 Candidate Profile
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma with three to six months of relevant experience preferred
  </li>
  <li>
   Courteous with strong customer service orientation
  </li>
  <li>
   Strong computer navigation skills and PC Knowledge
  </li>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Dependable with strong attention to detail
  </li>
  <li>
   Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  </li>
  <li>
   Tolerance for repetitive work in a fast-paced, high production work environment
  </li>
  <li>
   Ability to work as a team member, as well as independently
  </li>
  <li>
   Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  </li>
  <li>
   Ability to rotate shifts, as needed
  </li>
  <li>
   Based on location and/or program, additional experience/skills may be required
  </li>
  <li>
   Job requirements may vary by country and will not contravene any local laws
   <br/>
   <br/>
  </li>
 </ul>
 Career Framework Role
 <br/>
 <br/>
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 <br/>
 <br/>
 <strong>
  Supplemental Geographical Information
  <br/>
  <br/>
 </strong>
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 <br/>
 <br/>
 GERMANY - This job description does not apply to employees in Germany.
 <br/>
 <br/>
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 <br/>
 <br/>
 PHILIPPINES
 <br/>
 <br/>
 <ul>
  <li>
   Minimum of two years of college education. No prior call center experience is required
  </li>
  <li>
   Ability to think clearly and can explain simple issues effectively, both written and verbally
   <br/>
   <br/>
  </li>
 </ul>
 INDIA
 <br/>
 <br/>
 <ul>
  <li>
   Ability to effectively communicate, both written and verbally
  </li>
  <li>
   Listen attentively to customer needs and concerns; demonstrate empathy
  </li>
  <li>
   Clarify customer requirements; probe for and confirm understanding of requirements or problem
  </li>
  <li>
   Confirm customer understanding of the solution and provide additional customer education as needed
  </li>
  <li>
   Ability to learn including strong problem solving skills
  </li>
  <li>
   Demonstrate strong probing and problem solving skills
  </li>
  <li>
   Should be able to handle complex queries
  </li>
  <li>
   Should be able to resolve customer queries independently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Disclaimer
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 <br/>
 <br/>
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1556189
 </strong>
</div>


Customer Service - English

NRF (Nederlandse Radiateuren Fabriek)

<div>
 <p>
  <strong>
   Customer Service Officer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization and have the ambition to take our customer service to new heights, we want to hear from you!
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Instambul (Asian side)
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  In this position, you process orders that you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What are you going to do as a Customer Service Officer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Order taking by email or in the system
  </li>
  <li>
   Receiving phone calls from customers
  </li>
  <li>
   Preparation of order confirmations and all necessary documentation connected with transport procedures and invoicing
  </li>
  <li>
   Collaborating with the logistics department in organizing shipment
  </li>
  <li>
   Processes return, credit, and debit memos as required
  </li>
  <li>
   Liaise with the Central Planning department on delivery times and dates, change customer demands and forecasts
  </li>
  <li>
   Supporting administrative duties in the office
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What do you bring as a Customer Service Officer?
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Education at minimum secondary level with a high-school exam
  </li>
  <li>
   Fluent Turkish and English is a must
  </li>
  <li>
   Experience in Customer Service or similar office position - approx. 1
  </li>
  <li>
   Knowledge of export documentation
  </li>
  <li>
   Customer-oriented thinking and acting
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  PLEASE ATTACH YOUR CV IN ENGLISH ONLY.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Our benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Competitive salary
   </strong>
  </li>
  <li>
   Remuneration that will be adequate to your skills, experience, and results &ndash; NRF appreciates employees, also financially.
  </li>
  <li>
   <strong>
    Vacation incentive
   </strong>
  </li>
  <li>
   Once per year, you will receive an additional incentive for your long-term vacation.
  </li>
  <li>
   <strong>
    Sports incentives
   </strong>
  </li>
  <li>
   We fully support and encourage our employees to stay active and prioritize their well-being. To help you engage in regular exercise, we offer various incentives and discounts for sports-related activities.
  </li>
  <li>
   <strong>
    Development &amp; training
   </strong>
  </li>
  <li>
   We love to support your development, this starts with offering English classes with a native speaker after 3 months of employment.
  </li>
  <li>
   <strong>
    Pleasant working environment
   </strong>
  </li>
  <li>
   Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees.
  </li>
  <li>
   <strong>
    Nice atmosphere
   </strong>
  </li>
  <li>
   We will say immodestly: it&rsquo;s just fun to work with us.
  </li>
 </ul>
 <p>
 </p>
</div>


Customer Service Officer

GoStudent

<div><p><b>The Role at a Snapshot</b></p>
<p>
Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a <b>Global Customer Care Manager at GoStudent</b>, you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?</p>
<p><b>
Location</b><br>
Istanbul (hybrid)</p>
<p><b>
Your Role in Our Mission:</b></p>
<ul>
<li><b>Customer Support: </b>Offer top-tier assistance via live chat, emails, and invoice management. You'll communicate primarily in English, but also use our translation tools to help clients in markets like DACH, Spain, Italy, France, Poland, and the Netherlands.</li>
<li><b>Team Collaboration:</b> Work closely with our Global Customer Care Managers to deliver customer-friendly solutions tailored to the needs of each market.</li>
<li><b>Problem-Solving:</b> Tackle high-priority tasks, including managing teacher searches, session bookings, and other key organizational requests across all our supported regions.</li>
<li><b>Liaison: </b>Act as the bridge between our Customer Care team and our network of tutors to ensure smooth coordination and top-notch service.</li>
</ul>
<p><b>What will you bring:</b></p>
<ul>
<li><b>Customer Service Experience:</b> 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.</li>
<li><b>Fluency in English (C1/C2)</b> &ndash; You can communicate naturally and effectively with English-speaking customers. Additional languages (Italian, German, French, Spanish, Polish, Dutch or Greek at B2 level or higher) are a major plus.</li>
<li><b>Tech Savvy</b> &ndash; Comfortable using CRM systems and translation tools. You adapt quickly to new technologies and software.</li>
<li><b>Strong Communication &amp; Customer Focus</b> &ndash; You understand customer needs quickly, communicate clearly, and approach every situation with empathy and professionalism.</li>
<li><b>Organization &amp; Initiative</b> &ndash; You work in a structured way, take ownership of tasks, contribute proactively, and remain calm even under pressure.</li></ul><br>
<p></p>
<p><b>
Our way to develop your full potential:</b></p>
<p></p>
<p></p><ul><li><b>Flexible &amp; focused working: </b>Benefit from our hybrid working model with <b>2-3 flexible days per week</b> and a <b>Meeting Free Friday</b> for undisturbed productivity.</li>
<li><b>We grow together:</b> Continue your career with clear development paths and our <b>Spark! Growth &amp; Development program</b>. Get access to 1000s of courses on <b>LinkedIn Learning</b>, our <b>Spark! Mentorship program</b> and monthly learning sessions. Take advantage of <b>30 free learning sessions</b> to experience GoStudent for yourself</li>
<li><b>Work Smart, Play Hard:</b> Our regular <b>team and office events</b> ensure a good atmosphere. We believe in team spirit, celebrating together and having lots of fun.</li>
<li><b>Strength through community:</b> Get involved in one of our <b>GoStudent Employee Resource Groups </b>(ERGs) and stand up for issues that are close to your heart.</li></ul><br>
<p></p>
<p>
</p><p><b>Openness Statement</b></p>
<p>
We value your unique skills and passion. We don't hire based on age, gender, nationality or political opinion - we value your talent and motivation. Even if you're a unicorn - just like GoStudent: do you believe in having a positive impact? Then apply, even if you don't meet all the requirements. Diversity makes us more creative, more innovative and stronger.Want to find out more? Then visit our career page &quot;who we are&quot;!</p><br>
<p></p>
<p>
If you are ready to rethink education with us, develop yourself in an ambitious team and have a real impact - then apply now!</p><p><br>
Please upload your CV in PDF format, preferably in English as DOC format may not be supported.</p><p><br>
Disclose Privacy &amp; Compliance Information</p></div><p></p>

Global Customer Care Manager (Istanbul) - English speaking

Signify

<div></div><div><div>Istanbul, T&uuml;rkiye
</div><div><div>Category</div>
 Service
</div><div><div>Posted Date
 </div>10/23/2025
</div><div><div>Job Id</div>
 361261</div></div>
<br><div><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3><ul><li><div>
Field Support</div><ul><li><div>
Conduct site visits to verify installations, inspect failed products, and pick up samples for analysis.</div></li><li><div>
Visit wholesalers and partners to handle under-warranty product checks and returns.</div></li><li><div>
Perform simple repairs, adjustments, or replacements under supervision.</div></li></ul></li><li><div>
Case Handling</div><ul><li><div>
Manage &ldquo;easy&rdquo; after-sales cases (straightforward complaints, inquiries, and requests).</div></li><li><div>
Support Resolution Manager in ticket creation, documentation, and case updates in SAP Service Cloud.</div></li><li><div>
Assist in preparing feedback reports and technical findings for Quality and Business teams.</div></li></ul></li><li><div>
Customer &amp; Partner Interaction</div><ul><li><div>
Act as a first-line contact for customers and wholesalers in basic product-related complaints.</div></li><li><div>
Ensure clear, timely, and professional communication in all customer interactions.</div></li><li><div>
Build trust with partners and customers through reliable and accurate support.</div></li></ul></li><li><div>
Learning &amp; Growth</div><ul><li><div>
Gain deep knowledge of lighting products, systems, and controls.</div></li><li><div>
Learn warranty processes, customer service workflows, and technical troubleshooting methods.</div></li><li><div>
Develop financial and commercial awareness to understand service cost drivers.</div></li><li><div>
Participate in internal training to grow towards a Resolution Manager profile.</div></li></ul></li></ul><div></div><h3 class="jobSectionHeader"><b>
About You (Requirements &amp; Profile)</b></h3><ul><li><div>
Currently completing or recently graduated with a Bachelor&rsquo;s in Electrical Engineering (or related technical degree).</div></li><li><div>
Interest in customer service, lighting technology, and field operations.</div></li><li><div>
Interest in software, programming, or system integration (e.g., AI, IoT, or lighting control protocols and lighting control systems)</div></li><li><div>
Strong problem-solving skills and ability to perform technical inspections and simple repairs.</div></li><li><div>
Good customer communication skills (Turkish + English).</div></li><li><div>
Proactive, reliable, and able to work independently under supervision.</div></li><li><div>
Willingness to travel for site visits within Turkey.</div></li><li><div>
Passion for developing a career in After Sales / Customer Service.</div></li></ul><div></div><h3 class="jobSectionHeader"><b>
Development Path</b></h3><ul><li><div>
Learn after-sales processes, perform field support, and handle simple cases</div></li></ul></div>

Intern - Field Technician

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Country Marketing &amp; Sales Manager, ELSE<p></p><div><b><br>
Your role and responsibilities
</b><br>
<br>
In this role, you will coordinate sales activities, creating added value for the customer and ABB, with a clear focus on increasing market share, profitability and customer satisfaction.<br>
<br>
The work model for the role is: {onsite}
<br>
<br>
<b>You will be mainly accountable for:</b></div><div><ul><li>
Analyze customer business needs and identify opportunities for ABB&rsquo;s service solutions.</li><li>
Develop and execute sales strategies to achieve defined targets in the assigned market.</li><li>
Utilize installed base data to generate and pursue new service sales opportunities.</li><li>
Promote the full service portfolio, including upgrades and value-added solutions.</li><li>
Build and maintain strong, long-term customer relationships.</li><li>
Monitor market trends and competitor activities to inform sales actions.</li><li>
Represent ABB at marketing events and ensure effective communication of service offerings.</li><li>
Ensure customer satisfaction by delivering reliable, safe, and cost-effective solutions.</li></ul></div><div><br>
<b>
Qualifications for the role</b><ul><li>
University degree in Electrical Engineering,</li><li>
At least 8 years of experience in field service and/or service sales in relevant markets,</li><li>
Good knowledge in medium &amp; low voltage products, systems, solutions and related operation, maintenance,</li><li>
Excellent command of written &amp; spoken Turkish &amp; English,</li><li>
Action oriented, communicate effectively, customer and market orientation, innovative, problem solving, team work oriented.</li><li>
Proficiency in MS Word, Excel and strong negotiation and presentation skills</li><li>
Having a valid driving license &amp; no obstacle for traveling.</li></ul></div><p></p><p>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.</p></div>

Service Sales Engineer

Service Account Manager

Weir Group

<div><div>HPGR Service Supervisor<br>
U&#351;ak or &#304;stanbul<br>
Onsite &ndash; Field-based with frequent domestic travel</div><div></div><div>
Purpose of Role: <i>This role is pivotal in ensuring top-tier service quality and boosting Aftermarket (AM) sales performance for HPGR equipment across Turkey. It offers the opportunity to work hands-on with advanced grinding technology, directly impacting customer satisfaction and operational efficiency. The successful candidate will play a key role in minimising equipment downtime and enhancing service standards. If you thrive in dynamic field environments and enjoy solving complex technical challenges, this role is for you.</i></div><div></div><div>
What we offer</div><div>
At Weir, we are proud to provide reward on a basis which is fair and attractive, including a competitive benefits package. Through our &lsquo;We are Weir&rsquo; framework, we focus on the importance of our people and the contribution they make to our organisation.</div><ul><li><div>
Health &amp; Wellbeing: Our Health and Wellness framework supports mental, physical, digital, and financial wellbeing, tailored to the needs of each region and team.</div></li><li><div>
Grow your Own Way: Weir&rsquo;s fast-paced environment offers opportunities to explore new challenges, learn, and progress. You&rsquo;ll have the freedom to shape your own career path.</div></li><li><div>
Be You and Belong: Weir is an inclusive workplace where innovation, collaboration, and individuality are celebrated.,</div></li></ul><div></div><div>
Key Responsibilities:</div><ul><li><div>
Lead Field Operations: Manage the full lifecycle of HPGR systems at customer sites&mdash;including installation, commissioning, maintenance, troubleshooting, and repair&mdash;to ensure optimal performance and minimal downtime.</div></li><li><div>
Customer Engagement &amp; Sales Enablement: Build strong customer relationships through reliable service delivery and technical training, while identifying Aftermarket sales opportunities such as retrofits, upgrades, and spare parts.</div></li><li><div>
Technical Excellence &amp; Reporting: Conduct root-cause analysis, recommend preventive actions, maintain accurate service documentation and performance reports in English, and ensure all data is entered into ERP/CRM systems.</div></li><li><div>
Cross-functional Collaboration: Coordinate with internal teams (Sales, Engineering, Parts, Quality) to drive continuous improvement, participate in global HPGR service initiatives, and contribute to service efficiency and cost control.</div></li><li><div>
Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world class safety culture.</div></li></ul><div></div><div>
Job Knowledge/Education and Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Engineering (Mechanical or Mechatronics preferred).</div></li><li><div>
Proven experience in heavy industry, mining, or mineral processing sectors.</div></li><li><div>
Strong knowledge of HPGR or similar high-pressure grinding/process equipment.</div></li><li><div>
Good command of English (spoken and written), with technical reporting skills.</div></li></ul><div></div><div>
&lt;Must be permanently authorised to work in the country to which you are applying, without sponsorship.&gt;</div><div></div><div>
We are Weir! Founded in 1871, Weir engineers solutions that improve safety, efficiency and sustainability &ndash; helping to provide the essential resources needed by a growing world. We are a global family. We are proud of our unique blend of talent, technology and culture. We are here to inspire you to do the best work of your life!</div><div></div><div><br>
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.</div><div></div><div>
#minerals<br>
#LI-MC1</div></div>

HPGR Service Supervisor

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