customer service representative

quality controller Jobs in Kuwait City Kuwait

quality controller

customer service evaluator

Jebla Coffee Roasters

About Jebla Coffee RoastersJebla Coffee Roasters is a specialty coffee caf&eacute; dedicated to high-quality beans, precise brewing, and exceptional customer experiences. We value craftsmanship, consistency, and genuine hospitality.Job SummaryWe are looking for a passionate and customer-focused Barista to join our team. The ideal candidate will prepare and serve specialty coffee and beverages while delivering excellent service and maintaining Jebla&rsquo;s quality standards.Key Responsibilities<ul><li>Prepare and serve coffee, espresso-based drinks, and other beverages according to Jebla Coffee Roasters&rsquo; recipes and standards</li><li>Operate espresso machines, grinders, and brewing equipment efficiently and safely</li><li>Provide friendly, professional, and personalized customer service</li><li>Educate customers about coffee origins, brewing methods, and menu items when needed</li><li>Maintain cleanliness and organization of the coffee bar, equipment, and work areas</li><li>Handle cash, POS systems, and daily transactions accurately</li><li>Follow hygiene, health, and safety regulations at all times</li><li>Assist with stock management, restocking, and basic inventory checks</li><li>Work collaboratively with team members to ensure smooth daily operations</li></ul>Requirements &amp; Qualifications<ul><li>Previous experience as a barista or in a caf&eacute; environment (preferred but not mandatory)</li><li>Knowledge of specialty coffee, espresso extraction, and milk texturing is an advantage</li><li>Strong communication and customer service skills</li><li>Ability to work in a fast-paced environment</li><li>Positive attitude, reliability, and attention to detail</li><li>Flexibility to work shifts, weekends, and holidays</li><li>Basic English communication skills (Arabic is a plus)</li></ul>Job Type: Full-time

Barista

KAPICO Group Holding Co.

Job Description As a Billing and Accounts Receivable Specialist at our travel company, you will play a crucial role in managing financial transactions, billing, and accounts receivable related to travel services. Your responsibilities will include generating invoices, processing payments, tracking cancellations and refunds, and ensuring timely collections. You will also handle customer inquiries and billing-related issues in a professional and efficient manner.Role &amp; Responsibilities1. Billing and Invoicing:&middot; Generate accurate invoices for travel services provided to corporate clients, retail customers, and travel agencies.&middot; Ensure invoices are sent to clients in a timely manner.2. Accounts Receivable Management:&middot; Monitor accounts receivable, track outstanding payments, and reconcile customer accounts.&middot; Send regular statements to clients detailing their outstanding balances and payment due dates.3. Cancellations and Refunds:&middot; Track and process customer cancellations, modifications, and refund requests for travel bookings.&middot; Generate credit notes or adjustments for canceled bookings and billing errors.4. Payment Processing:&middot; Process incoming payments accurately and in compliance with company policies.&middot; Record financial transactions promptly and maintain organized records.5. Customer Communication:&middot; Provide excellent customer service by addressing billing inquiries, payment reminders, and resolving payment disputes professionally.6. Financial Recordkeeping:&middot; Maintain organized and accurate records of all financial transactions, invoices, and credit notes.&middot; Ensure that records are compliant with tax regulations and financial standards.7. Compliance and Reporting:&middot; Ensure compliance with relevant tax regulations, invoicing laws, and company billing policies.&middot; Generate reports on accounts receivable status, outstanding payments, and billing trends for management review.8. Problem-Solving:&middot; Investigate and resolve billing discrepancies, disputes, and issues with customers or internal departments.&middot; Collaborate with internal teams to rectify errors promptly.9. Collaboration:&middot; Work closely with the sales, customer service, and finance teams to streamline billing processes and enhance customer satisfaction.10. Continuous Improvement:&middot; Identify opportunities for process improvements in billing and accounts receivable functions for increased efficiency and accuracy.Qualifications:&middot; Bachelor's degree in finance, accounting, business administration, or related field (or equivalent work experience).&middot; Strong understanding of accounting principles and practices.&middot; Proficiency in billing and accounting software systems (e.g., QuickBooks, SAP, Oracle).&middot; Excellent attention to detail, communication skills, and customer service abilities.&middot; Previous experience in billing, accounts receivable, or a similar financial role.&middot; Strong organizational and time management skills.&middot; Ability to work in a fast-paced, dynamic environment.&middot; Ethical standards and confidentiality in handling financial information.Job Type: Full-timePay: KD275.000 - KD300.000 per monthExperience:<ul><li>Accounting: 2 years (Preferred)</li></ul>

Billing Executive

Al Mashaan General Trading & General Contracting for Buildings Co.

<div>
 Job Role
 
 
 The Operations Assistant is responsible for coordinating across Sales, Purchase, Warehouse, and Accounts teams to ensure efficient order processing and inventory management. The role also includes managing documentation, reporting, and customer service tasks to support smooth daily operations.
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
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 Order &amp; Purchase Coordination
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 Coordinate with internal teams on quotations, product availability, and order processing.
 </li>
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 Verify purchase orders against approved quotations and agreed payment/delivery terms.
 </li>
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 Follow up on pending orders, amendments, returns, short-closed POs, and internal requests.
 </li>
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 Liaise with suppliers to obtain required certificates and documentation.
 </li>
 <li>
 Coordinate with the Accounts team on purchase order approvals and status updates.
 </li>
 <li>
 Inventory &amp; Delivery Management
 </li>
 <li>
 Work closely with the Warehouse team on stock availability, partial deliveries, returns, and discrepancies.
 </li>
 <li>
 Prepare stock issue reports and monitor delayed or pending deliveries.
 </li>
 <li>
 Maintain accurate product and inventory data in the ERP system.
 </li>
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 Reporting &amp; Documentation
 </li>
 <li>
 Prepare quotations as required.
 </li>
 <li>
 Generate Daily Sales Reports and Weekly Sales Reports.
 </li>
 <li>
 Maintain organized digital and physical records of product catalogs, internal orders, and purchase orders.
 </li>
 <li>
 Perform regular ERP data cleaning and updates to ensure accuracy.
 </li>
 <li>
 Customer Service &amp; Issue Resolution
 </li>
 <li>
 Handle customer complaints and coordinate with relevant teams to resolve customer issues related to delays, missing items, or incorrect deliveries.
 </li>
 <li>
 Support initiatives to improve overall customer satisfaction.
 </li>
 </ul>
</div>

Operations Assistant

AEON

Role OverviewThe Customer Service Representative&rsquo;s main role is to maximize Customer Service and thereby sales revenue from an existing base of customers, whilst at the same time generating new revenue from potential customers. Overall working to achieve and reach sales target and revenue and increase customer awareness about the brand in the market.Key Responsibilities&middot; Call a database of customers provided and or identifying prospective customers&middot; Make outbound calls to potential clients, explain about the products and generate leads&middot; Maintain call records and follow-up schedules&middot; Create a portfolio of prospect customer database, identify needs and communicate to relevant departments&middot; Identifies business opportunities, assesses customer needs, and matches these with our products to acquire new business.&middot; Ensure customer retention is maintained by regular calls, informing customers about new collections, solving issues of customers, cross selling and using different methods to improve customer satisfaction, experience and loyalty.&middot; Develop and implement an effective approach to collect and identify other competitor&rsquo;s clients name and information on regular basis.&middot; Sending quotations and proposals to clients and following up on new prospects business or contract closure on a regular basis.&middot; Establish customer agreements and ensure that pricing guidelines and discounts are always applied and profitability targets for customers are met.&middot; Ensure that customer prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes, a re-negotiation takes place.&middot; Send out sales and marketing emails and communicate campaigns.&middot; Achieve revenue, volumes and new business opportunities&middot; Provide Daily, Weekly &amp; Monthly Sales Activity reports and / or other report requested by the management on a timely manner.&middot; Reporting on any Market Trends and present activities changes within the competitor business.&middot; Follow up payment collections from credit default customers.&middot; Facilitate coordination with all departments for any customer related issues and ensure timely resolution to customer issues or problems and enhance customer satisfaction / Experience.&middot; Record customer complaints, coordinate with concerned departments to solve the issue ASAP.Startup Expectations (Very Important)&middot; Willing to work around the clock to cater to customer needs and increase revenues&middot; Build a good rapport with customers and follow through regularly&middot; Think out of the box and solve customer problems on priorityQualifications &amp; Experience&middot; Bachelor&rsquo;s Degree or equivalent experience/qualification&middot; 1 - 2 years&rsquo; experience in Sales&middot; Ability to communicate well and fluently in English and ArabicJob Types: Full-time, PermanentApplication Question(s):<ul><li>Do you hold a valid work permit in Kuwait under article 18 (transferable)?</li><li>Are you female? (Note: This job is for female clothing line which requires female candidates only)</li><li>Do you speak Arabic Fluently?</li></ul>

Customer Service Representative

Hudson Manpower

<div>We are urgently hiring experienced and energetic Restaurant Crew Members for a reputed restaurant in Kuwait. Candidates must have prior experience in kitchen or service operations and basic spoken Arabic skills. 
 Open Positions
1️⃣ Service Crew Member
2️⃣ Kitchen Crew Member
 Job Responsibilities
✅ Service Crew Member
Greet and assist customers in a professional manner
Take and manage customer orders accurately
Coordinate with kitchen staff for smooth order flow
Handle billing and POS operations
Maintain cleanliness of dining area
Ensure customer satisfaction and quick service
✅ Kitchen Crew Member
Assist in food preparation and cooking
Prepare Shawarma, BBQ items, and bakery products
Manage food orders efficiently
Maintain hygiene and food safety standards
Ensure proper storage of ingredients
Support kitchen operations during peak hours 
 Requirements (For Both Positions)
Fundamental knowledge of restaurant and kitchen operations
Basic spoken Arabic (Mandatory)
Hands-on experience in:
Shawarma preparation
BBQ
Bakery items
Order management
Ability to work in a fast-paced environment
Good teamwork and communication skills
Physically fit and ready for long duty hours 
 Salary &amp; Benefits
 Basic Salary: KD 130
 Food Allowance: KD 20<ul><li>Duty Hours: 12 hours per day</li></ul>
 Weekly Off: 1 day per week
 Other benefits as per Kuwait labor law</div>

Restaurant Crew (Kuwait)

FOODHUB

Responsibilities:<ul><li>Oversee the daily operations of the front of house, ensuring high standards of service and customer satisfaction.</li><li>Train, mentor, and supervise front-of-house staff, including waitstaff, hosts, and bartenders.</li><li>Manage staffing levels, scheduling, and payroll to ensure adequate coverage during peak hours.</li><li>Ensure compliance with health and safety regulations, maintaining a clean and organized dining area.</li><li>Address customer inquiries, complaints, and feedback promptly to enhance guest experience.</li><li>Collaborate with kitchen staff to ensure timely and accurate food and beverage service.</li><li>Conduct regular inventory checks and assist in managing supplies and stock levels.</li><li>Implement and enforce company policies and procedures for front-of-house operations.</li><li>Prepare reports on staff performance, customer feedback, and operational issues for management review.</li></ul>Qualifications:<ul><li>Previous experience in a supervisory role within the hospitality industry is preferred.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Proficiency in relevant software and technology for reservations and scheduling.</li><li>Flexibility to work various shifts, including evenings and weekends.</li></ul>Job Type: Full-timePay: KD250.000 - KD300.000 per monthApplication Question(s):<ul><li>HOW MANY YEARS OF EXPERIENCE AS FOH SUPERVISOR?</li><li>DO YOU HAVE VIP GOLDEN VISA OR NORMAL.?</li><li>WHAT IS YOUR CURRENT SALARY?</li><li>WHAT IS YOUR NATIONALITY?</li><li>PLEASE ENTER YOUR WATSAPP CONTACT NO. TO CONTACT YOU DIRECTLY.</li><li>WHEN IS YOUR BALADIYA/HEALTHCARD VALID DATE?</li><li>WHEN CAN YOU JOIN?</li></ul>

FOH SUPERVISOR

Essilorluxottica Chalhoub

Key accountabilities and responsibilities:As an Optometrist you will work as part of  EssilorLuxottica Chalhoub team delivering total satisfaction to our customers through conducting thorough eye examinations and aftercare. You’ll offer our customers recommendations to the highest professional and ethical standards. You will use your knowledge to effectively identify customer needs and recommend eyewear and eye care solutions accordingly. In addition you will act as an ambassador for ELC ensuring every customer is welcomed into the store and to ensure their expectations are exceeded throughout the customer experience.You’ll get to perform almost all store functions including opening and closing, merchandising and of course selling. Knowledge &amp; Skills required:  Knowledge required:<ul><li>Minimum of 3 years’ experience and in the possession of an optical diploma (Optometrist).</li><li>Optical License.</li><li>Written and verbal communication skills in English.</li><li>Proven experience as an Optometrist in a retail or optical setting.</li><li>In-depth knowledge of vision correction, frame styling, lens types, and coatings.</li><li>Proficiency in performing accurate measurements, including pupillary distance (PD).</li><li>Strong customer service skills with the ability to establish rapport and build lasting relationships.</li></ul> Skills required:<ul><li>Offer help and advice customers with choosing frames.</li><li>Passionate about the industry and brand.</li><li>Flexible (working weekends and evenings).</li><li>Deliver excellent customer service and demonstrate a high degree of professionalism</li><li>Coach assistants to consistently deliver effective selling behaviours resulting in high customer engagement</li><li>Examine eyes of patients of all ages in accordance with the local guidelines</li><li>Issue prescriptions for spectacles or contact lenses (if available)</li><li>Liaise with other medical practitioners</li><li>Meet sales targets with regard to selling spectacles &amp; contact lenses</li></ul> Core behavioural competencies:<ul><li>Proactive approach</li><li>Adaptability</li><li>Empathy</li><li>Innovation and Initiative</li><li>Problems Solution</li><li>Great presentation and communication skills</li><li>Multi-tasking</li></ul>  LANGUAGES:<ul><li>English</li></ul>Other Languages <ul><li>Arabic</li></ul>

Optometrist - Kuwait

Explore 130+ Customer service evaluator in Kuwait City Kuwait this March. Find roles across top companies and apply now to boost your career.