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customer service executive

Hexaware Technologies

<div>
 
 1. Qualifications and Technical Competencies Required
 
 
 
 Education:
 
 Under Graduate to Post Graduate
 
 
 
 Desirable
 
 : Travel / Hospitality Industry
 
 
 
 Experience
 
 : Fresher / Experience in a Domestic or International process
 
 
 
 Inbound
 
 
 <ul>
 <li>
 Prefer having prior experience of taking calls
 </li>
 <li>
 Excellent call management skills
 </li>
 <li>
 Handle irate customers
 </li>
 </ul>
 
 
 Outbound
 
 
 <ul>
 <li>
 Should ensure that the daily targets assigned are completed on time
 </li>
 <li>
 Excellent real writing/verbal skills
 </li>
 <li>
 Ensure adherence to daily activities assigned
 </li>
 </ul>
 
 
 
 
 
 Technical Competencies: Job related
 
 
 <ul>
 <li>
 Prefer having typing Speed +25 wpm with 90% accuracy
 </li>
 <li>
 MS office knowledge mandatory
 </li>
 <li>
 Basic computer knowledge
 </li>
 </ul>
 
 
 
 
 
 Language
 
 
 <ul>
 <li>
 English and Arabic
 </li>
 <li>
 French - Optional when required
 </li>
 </ul>
 
 
 
 
 
 Soft Skills
 
 
 <ul>
 <li>
 Strong communication skills to effectively manage interactions
 </li>
 <li>
 Proficient in verbal communication
 </li>
 <li>
 Ability to create exceptional customer experiences (Customer Satisfaction)
 </li>
 <li>
 Meet delivery expectations aligned with defined Key Result Areas (KRAs)
 </li>
 </ul>
 
 
 
 
 
 Personal Skills and Traits
 
 
 <ul>
 <li>
 Should be supportive and open to feedback
 </li>
 <li>
 Is able to communicate clearly, both written and in speech
 </li>
 <li>
 Has a pleasant attitude
 </li>
 <li>
 Team player
 </li>
 <li>
 Should be a quick learner
 </li>
 <li>
 Ability to manage work efficiently with minimum guidance
 </li>
 <li>
 Multi-tasking ability
 </li>
 </ul>
 
 
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Handle Chat interactions, inbound video calls, emails &amp; outbound calls as required
 </li>
 <li>
 Comprehend customers' queries / complaints / comments
 </li>
 <li>
 Display empathy/ understanding of the issue/ concern towards the customer
 </li>
 <li>
 Provide quick and effective resolution to customers' queries
 </li>
 <li>
 Talks in a way the customer can understand
 </li>
 <li>
 Is able to handle pressure situations and complaints of irate customers
 </li>
 <li>
 Works accurately and with an eye for details
 </li>
 <li>
 Is able to use automated information systems to analyze the customer's situation
 </li>
 <li>
 Meeting targets of upselling
 </li>
 <li>
 Ensures adherence to on-time reporting to work
 </li>
 <li>
 Share process improvement ideas
 </li>
 </ul>
 
 
 
 
 
 Work Schedule and Environment:
 
 Working 5 days a week with Rotational shifts (Timing) and Rotational week off
 
 
 
 
 
 Mandatory:
 
 <ul>
 <li>
 Excellent communication
 </li>
 <li>
 Adherence to company policies, rules and regulations
 </li>
 <li>
 To follow quality processes thoroughly using checklist standards
 </li>
 <li>
 Responsible for complying with all QMS and ISMS Policies and procedures
 </li>
 <li>
 Open for change in process as per requirement
 </li>
 </ul>
 
 
 
 
 
 Certifications
 
 : Should clear internal &amp; external certifications
 
 
 
</div>

Customer Service Executive

Talent 360 ME

<div>
 
 Fresh Customer Experience Executive
 
 
 
 📍
 
 Cairo, Down Town
 
 
 | Full-Time
 
 
 
 
 Work Conditions
 
 
 🕘 Working Hours: 9:00 AM &ndash; 5:30 PM
 
 
 
 
 About SRV Spaces
 
 
 
 SRV Spaces is a leading workspace solutions company that designs, furnishes, and manages modern office environments. We combine creativity, innovation, and operational excellence to deliver seamless end-to-end experiences for our clients.
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Fresh Customer Experience Executive
 
 to join our growing team. The ideal candidate is passionate about people, detail-oriented, and eager to learn how to deliver outstanding customer service in a dynamic environment.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in managing the full client journey &mdash; from onboarding to after-sales support.
 </li>
 <li>
 Communicate effectively with clients to ensure their needs are met and expectations are exceeded.
 </li>
 <li>
 Coordinate with internal teams (Sales, Operations, Design, and Finance) to ensure smooth project delivery.
 </li>
 <li>
 Collect feedback from clients and support continuous service improvements.
 </li>
 <li>
 Maintain accurate records of client interactions and ensure timely follow-up.
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.
 </li>
 <li>
 0&ndash;1 year of experience in Customer Experience, Customer Service, or a similar field.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Positive attitude, adaptability, and eagerness to learn.
 </li>
 <li>
 Strong attention to detail and organizational skills.
 
 
 
 </li>
 </ul>
 📧
 
 To Apply:
 
 Send your CV to
 
 hr@srvspaces.com
 
</div>

Customer Experience

Azadea Group

<div>
 
 
 Job Description:
 
 
 
 The Executive Assistant is responsible for offering comprehensive assistance and support to the manager, including scheduling his/her appointments, handling documents and processing correspondence needs.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage and prioritize the manager's correspondence, including calls, emails, and postal communications, ensuring timely and efficient handling.
 </li>
 <li>
 Oversee and prioritize the day-to-day operations of the manager's professional and personal affairs, providing high-quality support.
 </li>
 <li>
 Balance conflicting priorities and ensure matters are handled expeditiously and proactively. Demonstrate a positive, can-do attitude, following through on tasks and projects to successful completion.
 </li>
 <li>
 Identify, anticipate, and prepare information requirements for meetings, appointments, and presentations, ensuring all relevant details are organized and ready.
 </li>
 <li>
 Maintain an organized filing system, ensuring accurate and accessible documentation.
 </li>
 <li>
 Coordinate and manage travel arrangements (e.g., flights, hotels, rental cars) for the executive, ensuring all logistics are aligned with organizational policies and are well-organized.
 </li>
 <li>
 Participate in meetings, take minutes, and follow up on action items in coordination with the manager.
 </li>
 <li>
 Gather, analyze, and report information on assigned matters, generating reports and preparing presentations as needed while maintaining confidentiality.
 </li>
 <li>
 Specific to Executive Assistant to the Country Manager: Manage the Store Validation Report (SVR) process, collecting commercial details, gathering feedback on sales projections, and facilitating approval from the SV and Investment Committees.
 </li>
 <li>
 Specific to Executive Assistant to the Country Manager: Maintain and update the country&rsquo;s real estate database, tracking mall maps, lease terms, competitors' expansions, and ensuring timely lease renewals.
 </li>
 <li>
 Specific to Executive Assistant to the Managing Director: Organize and coordinate VIP/Principals&rsquo; visits, ensuring smooth execution of schedules.
 </li>
 <li>
 Specific to Executive Assistant to the Managing Director: Supervise the Back Office (BO) support team, ensuring proper staffing and performance by setting clear objectives and evaluating against established standards.
 </li>
 <li>
 Specific to Executive Assistant to the Managing Director: Manage reception areas by ensuring they are appropriately staffed and equipped.
 </li>
 <li>
 Drive a culture of exceptional customer service through on-the-job coaching/training for the support team and identifying further training needs in collaboration with talent development team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 3-5 Years in Executive Assistant position to GM or Country director.
 </li>
 <li>
 Multinational experience is a plus.
 </li>
 <li>
 Proficient English.
 </li>
 <li>
 Proficient Excel and PPT.
 </li>
 </ul>
 
 
</div>

Executive Assistant Vacancy

Al-Futtaim

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Sales Assistant | IKEA | Cairo Festival City

Al-Futtaim Automotive

<div>
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing products, ensuring a high standard of merchandising, and maintaining stock to achieve sales targets. The role involves daily inspections of the sales area, customer engagement, stock management, and the development of customer relationships to enhance sales performance. Success is determined by the ability to exceed expectations and uphold IKEA's values.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspections to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with the Procurement Executive for stock-related information.
 </li>
 <li>
 Ensure a customer-focused environment by meeting and serving customers with empathy and care.
 </li>
 <li>
 Have daily dialogues with guests to gather feedback and learn about their needs, then act on their input.
 </li>
 <li>
 Develop relationships with diverse customers to build trust and confidence.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact with customers regarding new or interesting items and follow up on quotations to convert to sales.
 </li>
 <li>
 Encourage the team to meet customer needs and improve service.
 </li>
 <li>
 Promote product sales by seizing sales opportunities and suggesting solutions and add-on sales.
 </li>
 <li>
 Suggest improvements to sales strategies and identify slow-moving items for action.
 </li>
 <li>
 Maintain full product displays using company merchandising methods.
 </li>
 <li>
 Be an expert on the product range within the department.
 </li>
 <li>
 Stay informed about market developments, including advertising, promotions, and market visits.
 </li>
 <li>
 Keep the Sales Manager informed about customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Proactivity
 </li>
 <li>
 Sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Secondary Education
 </li>
 <li>
 Minimum of 3 years in a similar role
 </li>
 <li>
 Proactivity and sales-driven approach
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Problem-solving skills
 </li>
 <li>
 Good command of English language
 </li>
 <li>
 Preferred: Good command of Arabic
 </li>
 </ul>
</div>

Abou Ghaly Motors

<div>
 
 
 Job Purpose
 
 
 
 The Director plays a pivotal strategic role in shaping and executing the vision of the Parts Division across Magneti Marelli business unit. This role focuses on driving operational excellence, digital transformation, and commercial growth while ensuring the highest standards of availability, profitability, and customer satisfaction. The Director will lead a cross-functional team to deliver sustainable performance and strengthen the organization&rsquo;s position as a market leader in after-sales operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Strategic Leadership
 
 
 <ul>
 <li>
 Develop and execute the overall Parts and Logistics strategy aligned with corporate goals and OEM requirements.
 </li>
 <li>
 Define and manage the annual business plan, budget, and performance KPIs to ensure profitability and growth.
 </li>
 <li>
 Identify new business opportunities within after-sales, B2B distribution, and parts commercialization.
 </li>
 </ul>
 
 
 2. Operations &amp; Supply Chain Excellence
 
 
 <ul>
 <li>
 Oversee the full parts supply chain cycle &mdash; forecasting, sourcing, warehousing, and distribution.
 </li>
 <li>
 Implement operational excellence frameworks to enhance productivity, accuracy, and customer experience.
 </li>
 <li>
 Ensure compliance with OEM standards, health, and safety regulations across all logistics operations.
 </li>
 </ul>
 
 
 3. Digital Transformation &amp; Process Improvement
 
 
 <ul>
 <li>
 Lead automation and system integration initiatives to enhance data visibility and decision-making.
 </li>
 <li>
 Implement ERP (SAP) and BI tools to optimize inventory, forecasting, and reporting accuracy.
 </li>
 <li>
 Drive continuous improvement projects focused on efficiency, quality, and cost control.
 </li>
 </ul>
 
 
 4. Commercial &amp; Financial Performance
 
 
 <ul>
 <li>
 Own P&amp;L for the Parts Division and ensure revenue and gross margin targets are consistently achieved.
 </li>
 <li>
 Develop pricing, discount, and incentive strategies to maintain competitive advantage.
 </li>
 <li>
 Oversee supplier negotiations, rebates, and partnership agreements to optimize financial performance.
 </li>
 </ul>
 
 
 5. Leadership &amp; People Development
 
 
 <ul>
 <li>
 Lead, coach, and develop a high-performing team across functions and locations.
 </li>
 <li>
 Promote a culture of accountability, innovation, and customer focus.
 </li>
 <li>
 Build strong succession and capability development plans across the division.
 </li>
 </ul>
 
 
 6. Stakeholder &amp; OEM Relationship Management
 
 
 <ul>
 <li>
 Act as the main liaison with OEMs and ensure compliance with their standards and programs.
 </li>
 <li>
 Represent the Parts Division in executive management meetings and strategic reviews.
 </li>
 <li>
 Maintain alignment with Group Sales, Service, and Finance to ensure integrated after-sales performance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or Engineering (MBA preferred).
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum 15 years of progressive experience in automotive parts or logistics operations.
 </li>
 <li>
 At least 5 years in a senior leadership or director-level role.
 </li>
 <li>
 Proven success managing multi-site or multi-brand operations.
 </li>
 <li>
 Strong background in strategy, transformation, and commercial management.
 </li>
 <li>
 Experience with leading automotive brands (preferred).
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong strategic planning and business acumen.
 </li>
 <li>
 Excellent leadership and communication skills.
 </li>
 <li>
 Deep understanding of supply chain, procurement, and parts pricing dynamics.
 </li>
 <li>
 High proficiency in SAP or similar ERP systems and BI analytics tools.
 </li>
 <li>
 Change-management mindset with the ability to lead transformation and innovation.
 </li>
 </ul>
 
 
</div>

Magnetti Marelli Director

Envision Employment Solutions

<div>
 
 
 Envision Employment Solutions
 
 is currently looking for a
 
 Head of Product
 
 for one of our partners, a leader in the Retail Motor Vehicles field.
 
 
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 As Head of Product, you will lead the overall product strategy, execution, and team development for the company. You&rsquo;ll work closely with the executive team to align the product vision with business objectives, own the product roadmap across multiple squads, and ensure a consistent, high-impact delivery pipeline. This role requires a mix of strategic thinking, operational excellence, and people leadership.
 
 
 
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Own and communicate the company'a product vision, strategy, and roadmap across all business lines (retail, acquisition, financing, and wholesale).
 </li>
 <li>
 Lead, mentor, and grow a team of product managers, designers, and analysts across multiple product squads.
 </li>
 <li>
 Collaborate with engineering, design, operations, and leadership to ensure product alignment with company goals.
 </li>
 <li>
 Drive data-driven decision-making, ensuring all product initiatives are measured and optimized for impact.
 </li>
 <li>
 Oversee end-to-end product lifecycle management &mdash; from discovery to delivery and iteration.
 </li>
 <li>
 Foster a culture of innovation, speed, and accountability within the product organization.
 </li>
 <li>
 Represent the customer&rsquo;s voice internally, ensuring user experience, usability, and satisfaction remain top priorities.
 </li>
 <li>
 Partner with finance and business leaders to identify new fintech opportunities and partnerships that enhance customer value.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 8-10 years of experience in product management, with at least 3 years leading teams or managing multiple products.
 </li>
 <li>
 Strong experience in startups, fintech, or high-growth marketplaces.
 </li>
 <li>
 Proven track record of building and scaling products from concept to market leadership.
 </li>
 <li>
 Excellent analytical and strategic thinking skills, with the ability to connect data, customer insights, and business outcomes.
 </li>
 <li>
 Deep understanding of product discovery, agile development, and experimentation frameworks.
 </li>
 <li>
 Strong leadership and communication skills, capable of influencing across executive and cross-functional teams.).
 </li>
 </ul>
</div>

Head of Product

Explore 490+ Customer service executive in Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt this November. Find roles across top companies and apply now to boost your career.

490 customer service executive jobs IN Cairo 12 Months Contract Jobs In Cairo Jobs In Alexandria Egypt

Customer Service Executive

Customer Experience

Executive Assistant Vacancy

Sales Assistant | IKEA | Cairo Festival City

Sales Assistant | IKEA | Cairo Festival City

Magnetti Marelli Director

Head of Product