associate manager

customer support supervisor Jobs in Hyderabad

customer support supervisor

manager, customer support Jobs in Hyderabad

manager, customer support

customer service manager

insightsoftware

<div>
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Team Leadership &amp; Operations
 
 
 
 <ul>
 <li>
 Lead and develop the India support team, including hiring, coaching, and performance management
 </li>
 <li>
 Establish team structure, processes, and workflows to optimize support delivery
 </li>
 <li>
 Foster a customer-centric culture focused on problem resolution and continuous improvement
 </li>
 <li>
 Mentor support engineers on troubleshooting methodology, call handling skills, and proactive diagnostic techniques
 
 
 </li>
 </ul>
 
 Customer Support Excellence
 
 
 
 <ul>
 <li>
 Ensure timely resolution of customer issues while maintaining high quality standards
 </li>
 <li>
 Manage escalations and work directly with customers on critical issues
 </li>
 <li>
 Implement and track KPIs, SLAs, and support metrics to drive team performance
 </li>
 <li>
 Review customer feedback from surveys and implement action plans to improve satisfaction
 </li>
 <li>
 Guide customers toward self-service support options and knowledge base resources
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Partner with Product, Engineering, and Cloud Operations teams to resolve complex technical issues
 </li>
 <li>
 Work with Customer Success and Sales teams to ensure smooth customer experience
 </li>
 <li>
 Provide product feedback and enhancement recommendations based on support trends
 </li>
 <li>
 Collaborate on knowledge management and documentation initiatives
 
 
 </li>
 </ul>
 
 Process Improvement
 
 
 
 <ul>
 <li>
 Drive continuous improvement in support processes and tools
 </li>
 <li>
 Analyze support trends and implement knowledge-centric support practices
 </li>
 <li>
 Champion automation and efficiency initiatives within the team
 </li>
 <li>
 Ensure compliance with ITIL standards and company support procedures
 </li>
 <li>
 Drive adoption of AI-powered support tools to enhance response times, automate routine inquiries, and improve resolution accuracy
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 Bachelor's degree in business, Finance, Computer Science, or Engineering
 </li>
 <li>
 12-15 years of experience in technical/product support with minimum 5 years in team leadership
 </li>
 <li>
 Experience supporting financial software, ERP systems, or SaaS products
 </li>
 <li>
 Strong technical background with Windows-based technologies and cloud platforms
 </li>
 <li>
 Proficiency with CRM platforms (Salesforce preferred) and support ticketing systems
 </li>
 <li>
 Experience with Incident and Problem Management processes
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 Ability to work flexible hours to support global customers
 </li>
 <li>
 Hands-on approach with strong troubleshooting and problem-solving abilities
 </li>
 <li>
 Demonstrated experience leveraging AI tools in support operations, with hands-on knowledge of AI-powered platforms (Forethought preferred)
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience with financial ERP systems (NetSuite, Oracle ERP Cloud, SAP S/4HANA)
 </li>
 <li>
 Knowledge of Disclosure Management, Planning, or Consolidation products
 </li>
 <li>
 Familiarity with BI tools and analytics platforms
 </li>
 <li>
 ITIL Foundation certification or equivalent
 </li>
 <li>
 Experience building knowledge bases and self-service support programs
 </li>
 <li>
 Background in the CFO office technology space
 </li>
 <li>
 Strong understanding of AI applications in customer support, including chatbots, predictive analytics, sentiment analysis, and automated case routing
 </li>
 <li>
 Experience implementing AI-driven knowledge management and self-service solutions
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 **
 
 At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located
 
 . **
 
 
 insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
 
 
 Background checks are required for employment with insightsoftware, where permitted by country, state/province.
 
 
 At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
</div>

Manager, Customer Support

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As a Customer Support Supervisor, your primary role will be to manage a team of customer support agents. You will be responsible for your team's performance as measured by key operational metrics: contacts handled, first contact resolution rates, quality scores, and other KPIs. You will provide timely coaching to team members based on their performance against these metrics. Additionally, you will work closely with Workforce Management to ensure scheduling optimization and adherence. This includes conducting in-depth analyses of any performance gaps among team members. You will become a subject matter expert in Coinbase's operational processes and workflows.&nbsp;
 
 
 To perform your duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 &nbsp;
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 &nbsp;
 
 
 
 What you&rsquo;ll be doing (ie. job duties):
 
 
 <ul>
 <li>
 Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at streamlining operations and improving customer experience metrics.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Continuously add value through effective project management, dedicated prioritization and efficient execution.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 What we look for in you (i.e. job requirements):
 
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 6 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 3 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions.
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity.
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines.
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.
 </li>
 <li>
 Excellent communication skills (written, verbal, and in presentation format), ability to simplify complex topics for broad audiences.
 </li>
 </ul>
 
 &nbsp;
 
 
 
 Nice to haves:
 
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Experience in project management, analytics or quality assurance.
 </li>
 <li>
 Degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Understanding of Google Workspace, JIRA, AWS, Salesforce Service Cloud.
 </li>
 </ul>
 
 &nbsp;
 
 
 P56488
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹2,317,500 INR - ₹2,317,500 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 Commitment to Equal Opportunity
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Customer Support Supervisor

Experian

<div>
 
 Company Description
 
 
 
 Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them save time and money.
 
 
 We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
 
 
 We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 You will be based in Hyderabad and reporting to Consumer Services Manager
 </li>
 <li>
 Manages operations that provide customers with product information and coordinate the resolution of customer service or account issues for designated product lines. Manages the customer contact and document processing required to maintain consumer credit databases. Manages employee performance in providing credit services and ensures compliance with federal and state regulations while attaining business objectives. Supervises the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals. Supervises operations to update and maintain the consumer credit profile database. Produces reports and provides methods for user access to information in the resolution of consumer disputes. Monitors and maintains database integrity.
 
 
 </li>
 </ul>
 
 WHAT YOU&rsquo;LL BE DOING:
 
 
 
 <ul>
 <li>
 Coordinates day-to-day operations and administering company policies and procedures through subordinate exempt and non-exempt staff. Includes assigning work, monitoring and reviewing progress and accuracy of work, training, directing efforts and providing technical guidance on complex issues.
 </li>
 <li>
 May provide input on personnel actions (e.g. staffing, terminations, objective setting, performance and salary reviews, disciplinary actions, and scheduling.)
 </li>
 <li>
 Oversees operations to maintain consumer databases and ensures that the daily qualitative and quantitative goals of the organization are met.
 </li>
 <li>
 Oversees profile database system maintenance. Develops, implements and monitors database maintenance methods and procedures to ensure the integrity of consumer credit profile information.
 </li>
 <li>
 Oversees the processing of public record transactions requested by subscribers and as required by exceptions
 </li>
 <li>
 Responds to escalated consumer issues. Produces consumer dispute reports and provides technical and analytical support to internal departments in the handling of the dispute process. Ensures pertinent data is readily available to internal users for the review and resolution of consumer dispute issues.
 </li>
 <li>
 Oversees the daily workflow, assesses available resources determines work allocations and makes employee work assignments. Collaborates with management and staff to develop and administer employee work schedules.
 </li>
 <li>
 Develops, coaches, and motivates staff to achieve departmental goals. Provides guidance to employees when responding to changing business conditions.
 </li>
 <li>
 Monitors compliance and personnel performance metrics. Ensures data for reporting is accurate, timely and adheres to standards.
 </li>
 <li>
 Implements and administers staff incentive programs. May provide recommendations on incentive programs to senior management.
 </li>
 <li>
 Organizes and facilitates staff meetings regarding team performance, recognition and information exchange.
 </li>
 <li>
 WHAT YOUR BACKGROUND LOOKS LIKE:
 </li>
 <li>
 Good problem solving, results orientation and analytical skills.
 </li>
 <li>
 Good organizational and prioritization skills
 </li>
 <li>
 Strong English skills verbal and written) communication skills.
 </li>
 <li>
 Good project management skills
 </li>
 <li>
 Good leadership skills
 </li>
 <li>
 Good coaching and developing skills.
 </li>
 <li>
 Strong change management skills
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent experience (Formal university studies is a plus)
 </li>
 <li>
 Strong experience in call center environment
 </li>
 <li>
 2-4 years of functional experience
 </li>
 <li>
 2-4 years managing and motivating teams.
 </li>
 <li>
 Strong knowledge of call center operations
 </li>
 <li>
 Strong knowledge of federal and state regulations regarding credit reporting
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward &amp; recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces&trade; 2024 (Fortune Global Top 25), Great Place To Work&trade; in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site and Glassdoor to understand why.
 
 
 Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
 
 
 
 Benefits
 
 
 
 Experian care for employee's work life balance, health, safety and wellbeing. In support of this endeavor, we offer best-in-class family well-being benefits, enhanced medical benefits and paid time off.
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
 
 
 Experian Careers - Creating a better tomorrow together
 
 
 Find out what its like to work for Experian by clicking here
 
 
</div>

Customer Care Supervisor I ( International Voice )

Amazon

<div>
 
 Description
 
 
 
 As an Operations II Manager, you will work with India leadership team to improve existing systems or processes, and reduce defects to serve Amazon&rsquo;s customers better. You will be required to analyze data, interact with cross functional teams, recommend and pilot improvements that will help us serve our customers better, in line with our goal to be the Earth&rsquo;s Most Customer Centric Company. Within Operations I Manager job family, you&rsquo;ll be offered one of the key roles in operations: area manager, operations manager or station manager depending on business needs. Basic, preferred &amp; demonstrated abilities remain same for all these job roles. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India operations team. Are you ready to drive high-visibility, strategic, revenue generating projects as well as leverage Lean methodologies to lead operational process improvement initiatives? Are you willing to &ldquo;roll up your sleeves&rdquo; and get into the details that make Operations world class?
 
 
 Key job responsibilities
 
 
 
 Demonstrated Abilities
 
 
 
 <ul>
 <li>
 Sense of ownership
 </li>
 <li>
 Excellent analytical skills
 </li>
 <li>
 Ability to summarize and communicate important data
 </li>
 <li>
 Desire to learn complex processes and systems
 </li>
 <li>
 Commitment to long-term career development through multiple assignments in India Operations
 </li>
 <li>
 Ability to collaborate with large work groups and demonstrate ability to lead the team
 </li>
 <li>
 Ability to lead a team of associates with support from seasoned managers
 </li>
 <li>
 To serve our customers, our operations function 24X7, 365 days. Your role will warrant working in a roster that may include night shifts and/or your weekly offs.
 </li>
 <li>
 This will be a &ldquo;physical/ on-floor&rdquo; role where you will be expected to lead teams from Day1.
 </li>
 <li>
 Willing to relocate, as per business need
 
 
 </li>
 </ul>
 Details of various roles within the Operations Manager I job family (As an Intern/FTE you will be placed at either of the below mentioned job titles)
 
 
 AREA MANAGER
 
 
 Working in fulfilment center or our office premises where you will spend time on floor observing processes, doing audits, coaching associates, which requires -
 
 
 <ul>
 <li>
 Walking in the fulfillment center and around area with great frequency
 </li>
 <li>
 Continual standing and/or walking
 </li>
 <li>
 Ability to work in construction /distribution environment that may be noisy, unlit, not airconditioned
 </li>
 <li>
 Able to access all areas of building (ascending and descending ladders, stairs, gangways) safely and without limitation
 </li>
 <li>
 Require extensive data analysis to identify trends and drive kaizen activities
 </li>
 <li>
 Strong interpersonal skills to ensure operational success, as well as drive multiple initiatives, with a diverse set of stakeholders
 </li>
 <li>
 Participate in leadership review meetings like Daily deep dive, site business review and participate to take decisions on site improvement parameters
 </li>
 <li>
 Ensure implementation of quality best practices like 5S
 </li>
 <li>
 Support, mentor, and motivate your hourly workforce
 </li>
 <li>
 Manage safety, quality, productivity, and customer delivery promises
 </li>
 <li>
 Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality
 
 
 </li>
 </ul>
 Assurance, Human Resources to develop plans to meet business objectives
 
 
 OPERATIONS MANAGER
 
 
 <ul>
 <li>
 Customer/seller service Contact Reduction
 </li>
 <li>
 Concessions &ndash; defect analysis, reduction and improving customer experience
 </li>
 <li>
 Shadowing seasoned manager on floor and adapting the knowledge of on floor operations to run and execute shifts independently.
 </li>
 <li>
 Methods to track and improve performance of partners (carriers and 3P partners)
 </li>
 <li>
 Transportation/supply chain issues pertaining to new geographies where Amazon has a potential marketplace
 </li>
 <li>
 Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring and pilot them.
 </li>
 <li>
 Identify and prevent financial leakage when working with partners.
 </li>
 <li>
 Enhancing customer returns experience
 </li>
 <li>
 Drive process improvements to enhance the operational efficiencies or improve quality metrics in fulfillment centers/transportation/customer service/ seller service
 </li>
 <li>
 Analyze and create mechanisms to improve third party seller order fulfillment
 </li>
 <li>
 Improving fulfilment center processes and metrics by working with team members in retail, fulfilled by Amazon, customer service, transportation, etc.
 </li>
 <li>
 Data processing, supervising quality and continuous improvement
 
 
 </li>
 </ul>
 STATION MANAGER
 
 
 <ul>
 <li>
 Defining the transportation process from FC to delivery stations
 </li>
 <li>
 Provide practical inputs to Centralize routing team to optimize delivery process from delivery station to customer address.
 </li>
 <li>
 Ensure enough bandwidth in citywide delivery team to ensure peak time delivery management
 </li>
 <li>
 Conduct the performance appraisals of the station supervisors and mentor them for handling efficient operations
 </li>
 <li>
 Continuously improve the delivery process and attain a sustained level of delivery performance improvement
 </li>
 <li>
 Analysis of the data reports to identify performance bottlenecks and improve the performance
 </li>
 <li>
 Implement the formal process control and process improvement mechanisms such as Kaizen
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 2+ years of employee and performance management experience
 </li>
 <li>
 Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 1+ years of performance metrics, process improvement or lean techniques experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Telangana - D82
 
 
 Job ID: A3129053
</div>

Manager II, Operations

Genpact

<div>
 
 
 ITIL Analyst
 
 
 
 
 Location: Hyderabad
 
 
 
 
 Experience: 1-3 years
 
 
 
 
 Immediate joiners Preferred
 
 
 
 
 
 
 
 Req/Incident/Problem/change/configuration/Knowledge management]
 
 
 
 
 
 
 
 Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 Service Request Management
 
 <ul>
 <li>
 Provider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops.
 </li>
 </ul>
 
 Change Management
 
 <ul>
 <li>
 Provider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity.
 </li>
 </ul>
 
 Release Management
 
 <ul>
 <li>
 Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases.
 </li>
 <li>
 Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.
 </li>
 </ul>
 
 Configuration Management
 
 <ul>
 <li>
 Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items.
 </li>
 </ul>
 
 Knowledge Management:
 
 <ul>
 <li>
 Provider will contribute, organize, facilitate and maintain the knowledge base.
 </li>
 <li>
 Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base.
 </li>
 <li>
 Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.
 </li>
 </ul>
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience.
 </li>
 <li>
 Minimum 3 years of experience.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications/ Skills
 
 
 <ul>
 <li>
 [Service Req/Incident/Problem/change/configuration/Knowledge management]
 </li>
 </ul>
 
 
</div>

ITIL Analyst

<div>
 
 WWCO Deal Acceleration Desk (DAD) Leader Job Description
 
 
 
 Job Title:
 
 
 
 Assistant Manager / Deputy Manager (G3L1 / G3L2)
 
 
 
 BU &amp; Process Name:
 
 
 
 Worldwide Commercial Ops (WWCO) &ndash; Deal Acceleration Desk
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead multiple teams with in DAD Organization and other teams.
 </li>
 <li>
 Ability to develop project plans, assign tasks, and monitor progress to ensure tasks are completed on schedule
 </li>
 <li>
 Provide support and guidance to Sales on best practices for deal management and contract structuring.
 </li>
 <li>
 Shepherd and project manage deals through the sales cycle and internal approval process in collaboration with the appropriate cross-functional teams.
 </li>
 <li>
 Identify and document deal making policies in support of the contracting process.
 </li>
 <li>
 Serve as point of contact and subject matter expert on deal policies including contract terms, fallbacks, product configurations and business terms.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (Pricing, Legal, Finance, Product, etc.) providing advice and deal insights to build scalable, efficient processes; drive improvements in policies, processes and systems to help increase Sales and Seller productivity.
 </li>
 <li>
 Manage post-sale transition to ensure Sales to Implementation cycle is efficient and seamless.
 </li>
 <li>
 Conducts and coordinates financial, market, operational and related research on clients to audit and adjudicate deal value, sizing, and disputes.
 </li>
 <li>
 Analyzes historical pricing and provides recommendations and guidelines to sales leadership.
 </li>
 <li>
 Prepares analytical models, calculators, etc. to evaluate strategic pricing decisions.
 </li>
 <li>
 Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
 </li>
 <li>
 Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
 </li>
 <li>
 Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
 </li>
 </ul>
 
 
 
 
 
 Technical/Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 7 - 10 years of business operations, customer operations, sales operations experience or systems integration environment
 </li>
 <li>
 Understanding of ADP Business and Products is a must, exposure to Finance, Sales Ops, System Integration is an added plus.
 </li>
 <li>
 Ability to assess problems in a structured fashion and identify key issues to solve.
 </li>
 <li>
 Work well under pressure, with intense prioritization along with timely and transparent communication.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to partner with Sales and other internal cross-functional teams, such as Finance, Legal, and Pricing.
 </li>
 <li>
 Ability to work in a fast-paced, performance-based environment and meet deadlines.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 Ability to contribute in multiple projects simultaneously with deadlines and Work independently and proactively drive issues to resolution.
 </li>
 <li>
 Excellent understanding of visualization techniques
 </li>
 <li>
 Excellent interpersonal and relationship management skills.
 </li>
 <li>
 Critical Thinking: Data story telling must look at the numbers, trends, and data and come to new conclusions based on the findings.
 </li>
 <li>
 Excellent communication skills (verbal &amp; written)
 </li>
 <li>
 Strong motivational, organizational &amp; time management skills
 </li>
 <li>
 Flexible, adaptive &amp; proactive
 </li>
 <li>
 Ability to work in alignment with the implementation/operations/service and Product/GPT teams.
 </li>
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 Willingness to work in different time zones
 </li>
 <li>
 Strong Excel, Sales Enablement Tools (Salesforce CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
 </li>
 </ul>
 
 
 
 
 
 Education Qualification:
 
 
 
 Any Bachelor&rsquo;s Degree / MBA
 
 
 
</div>

Assistant Manager (Sales Ops)

Hilton

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 An Assistant Human Resources Manager is responsible for providing first-class employee relations services to the Human Resources Manager and management team to deliver an excellent staff experience while assisting with Human Resources strategy.
 
 
 What will I be doing?
 
 
 As the Assistant Manager HR, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise team members in the HR office, ensuring the department&rsquo;s daily operation is running smoothly and team members adhere to set disciplines.
 </li>
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 Liaise with local government authorities regarding labor law, labor relations and arbitration cases.
 </li>
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 Prepare procedures released concerning labor contracts for team members.
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 Develop and maintain the team member relations programs, including social and sports activities, service award programs, and employee counseling to increase team members&rsquo; satisfaction.
 </li>
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 Take charge of recruitment according to hotel business requirements and the manning situation.
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 Handle the check in / out for team members.
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 Supervise and check all records on sick leave, medical expenses, misconduct and the personnel action form.
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 Supervise and support the HR team to manage the team member facilities.
 </li>
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 Maintain safety and cleanliness of work areas and team member areas, including but not limited to the team member restaurant and locker rooms.
 </li>
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 Supervise and support the HR team to maintain the smooth operations of Compensation &amp; Benefits.
 </li>
 <li>
 Strictly adhere to and ensure the security and confidentiality of the HR department.
 </li>
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 Assist Director of Human Resources in preparing and managing the department&rsquo;s budgets, monitor, analyze and report variations from the budget.
 </li>
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 Initiate any new and improved systems / procedures to be implemented to upgrade all personnel filing systems and records.
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 Handle arbitration cases to protect the hotel&rsquo;s benefits.
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 Handle team members&rsquo; complaints and communicate with other departments.
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 Oversee HR audits and standardize HR operations.
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 Build HR policies and procedures to increase the efficiency of the department.
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 Build an environment of support with other departments.
 </li>
 <li>
 Carry out manning analyses, exit interviews and turnover analyses.
 </li>
 <li>
 Ensure that team members maintain a high standard of personal appearance and hygiene, adhering to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 Conduct HR related market surveys to promptly adjust strategy.
 </li>
 <li>
 Handle foreigner work permits and visa application.
 </li>
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 Discipline team members.
 </li>
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 Assume the duty of the Director of HR during his / her absence.
 </li>
 <li>
 Adhere to the hotel&rsquo;s security and emergency policies and procedures.
 </li>
 <li>
 Ensure that all team members have a complete understanding of and adhere to the hotel&rsquo;s team member rules and regulations.
 </li>
 <li>
 Carry out any other reasonable duties and responsibilities as assigned.
 </li>
 <li>
 The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Manager Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in Human Resources
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of hospitality
 </li>
 <li>
 IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Hyderabad Genome Valley Resort and Spa
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Assistant Manager Human Resources

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