customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

marketing manager

customer support representative Jobs in Lahore

customer support representative

hr manager

customer service manager

BridgeBlue Pakistan

We are hiringManager &ndash; Client Services &amp; Operations (Female Only) for our customer service centre based at DHA Phase-6, LahoreRequirement: Must have 05 years of relevant experienceMust be able to handle daily office operations and clients and lead a team of 15-20 persons.Maintain a exceptional customer services experience.Exceptional Communication SkillsEducation: Master in Public Administration or EquivalentOffice Location: DHA Phase-6,Timings: 9am to 5pm (Mon-Sat)Job Type: Full-timePay: From Rs120,000.00 per monthApplication Question(s):<ul><li>Have you read the Job ad and requirement carefully?</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>Operations and Customer Care: 5 years (Required)</li></ul>Work Location: In person

Manager Client Services and Operations

CrecenTech

The Team Lead will be responsible for managing the day-to-day operations of the customer support team, ensuring customers receive exceptional service. This role includes supervising, coaching, and guiding team members, resolving escalated issues, and collaborating with other departments to enhance the overall customer experience. The ideal candidate will demonstrate strong leadership, a customer-first approach, and proven experience in customer support management.Key ResponsibilitiesTeam Leadership &amp; Supervision<ul><li>Lead, coach, and support a team of customer support representatives.</li><li>Track team performance and provide constructive feedback.</li><li>Conduct performance reviews and implement development plans.</li><li>Build a positive, motivated, and high-performing team culture.</li></ul>Customer Support Operations<ul><li>Oversee daily support activities to ensure timely issue resolution.</li><li>Manage escalated or complex customer concerns with effective solutions.</li><li>Ensure compliance with support policies and standards.</li></ul>Training &amp; Development<ul><li>Design and deliver training programs for both new and existing team members.</li><li>Keep the team informed on product updates, features, and policies.</li><li>Encourage continuous learning and skill development.</li></ul>Quality Assurance<ul><li>Monitor customer interactions to maintain service quality.</li><li>Implement QA processes and corrective measures where needed.</li><li>Identify service gaps and drive improvements.</li></ul>Reporting &amp; Analysis<ul><li>Prepare regular reports on performance, customer feedback, and KPIs.</li><li>Analyze data to spot trends and opportunities for enhancement.</li><li>Share insights and recommendations with senior leadership.</li></ul>Collaboration<ul><li>Partner with Sales, Product, Marketing, and other teams to address customer needs.</li><li>Contribute to cross-functional projects focused on customer experience.</li><li>Act as the main bridge between customer support and other departments.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communications, or a related field (or equivalent experience).</li><li>3&ndash;5 years in customer support, including at least 2 years in a leadership role.</li><li>Experience managing a high-performing support team.</li><li>Strong leadership, problem-solving, and decision-making skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency with customer support software and CRM tools.</li><li>Ability to analyze data and translate it into actionable steps.</li><li>Strong organizational and time management skills.</li></ul>Employee Benefits:<ul><li>13 Salaries Per Year</li><li>At least two bonuses per year (Eid Bonus)</li><li>Monthly Punctuality Allowance</li><li>Monthly Inflation Allowance</li><li>Performance-Based Bonuses</li><li>Paid Overtime</li><li>Quarterly Leaves encashment</li><li>Annual Leaves Encashment</li><li>Upselling Incentives</li><li>Maternity/Paternity Allowance</li><li>Maternity Leaves</li><li>Wedding Allowance</li><li>Department Based Allowance</li><li>Double salary on Gazetted Holidays</li><li>Special Allowance for Emergency</li><li>Advance Salary on Need Basis</li><li>12 Casual Leaves</li><li>10 Medical Leaves</li><li>10 Annual Leaves</li><li>Dedicated Training</li><li>Birthday celebrations</li><li>Gaming Facility</li><li>Growing &amp; Dynamic Team</li><li>Office Gatherings, Celebrations, and Trips</li><li>5 days a week (work-life balance)</li></ul>Job Location: Link Road Model Town, LahoreJob Timings: 6 PM to 3 AMJob Type: Full-timeWork Location: In person

Team Lead Customer Support

Connexis Pvt. Limited

Position OverviewThe Asst. Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Asst. Manager Technical/Operations your duties will include:<ul><li>Leading a team of Solutions Development and Customer Services based in Lahore</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Resource scheduling for team and Projects</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager Operations

Thrive Health

Thrive Health is seeking a Customer Services Manager who will support our growing health &amp; wellness practice by managing client relations (welcoming clients, providing information, managing appointments/billing/correspondence, resolving concerns) and performing administrative duties. This is a front line position that will also work closely with (and provide backup to) the Clinic Practice Manager, as well as the doctors, therapists, and other specialists at the centre.We are conveniently located in Gulberg near the Main Boulevard. Office timings are currently 9am to 6pm (2pm on Saturdays, Sundays closed). We have a friendly female-led work environment and female candidates are encouraged to apply.The right person for this role: 1. Is friendly, approachable, energetic and loves working with children. 2. Conducts herself politely, professionally and with a positive attitude (even under pressure). 3. Communicates effectively with clients, their families, doctors, therapists. 4. Can effectively mediate and solve disputes and handle other challenging communications. 5. Is resourceful, proactive, highly organized, and pays attention to detail. 6. Has good computer skills, including Microsoft OfficeRequirements: At least 1 year of client handling experience preferred. A Bachelor&rsquo;s degree is required. Proficient in English (oral and written).Compensation offered will be commensurate with the candidate&rsquo;s profile.THRIVE is a Centre for Health and Wellbeing that hosts a multi-disciplinary team including psychologists, speech &amp; language pathologists, behaviour therapists, a developmental paediatrician, a psychiatrist, and other professionals all focused on bringing an evidence-based and holistic approach to supporting clients needs. We work with children, adults, their families, and also offer services for school communities including consultancy services, psycho-educational assessments, and tailored trainings &amp; workshops.Job Types: Full-time, FresherPay: Rs45,000.00 per monthApplication Question(s):<ul><li>Why do you think you will be a good fit for this position at THRIVE?</li><li>Why are you interested to work at THRIVE?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Client handling (in-person): 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Services Manager

Maeme's Limited

Location: Lahore Full-Time | Experience: 2-3 yearsWe are a dynamic and forward-thinking H.H Tech Solution, seeking an experienced and professional Assistant Manager to support our Lahore office operations. With a strong focus on IT services and consultancy, we value leadership, maturity, and a collaborative approach to managing both team and technology.As the Assistant Manager &ndash; IT / IT Consultancy, you will support the IT Manager by overseeing day-to-day IT operations, managing client-focused IT consultancy engagements, and ensuring the smooth functioning of our IT infrastructure. This role requires a mature and personable female professional with excellent management and communication skills.Key Responsibilities<ul><li>Assist in managing &amp; coordinating daily IT operations, ensuring systems run efficiently and securely</li><li>Oversee and mentor support staff and coordinate with external IT vendors</li><li>Deliver IT consultancy services, advising clients on infrastructure upgrades, software implementations, and process improvements</li><li>Coordinate and manage IT projects, from planning through execution to delivery</li><li>Ensure high-quality client service, addressing client concerns and ensuring satisfaction</li><li>Develop, enforce, and maintain IT policies, procedures, and best practices</li><li>Oversee backup, disaster recovery, network security, and system maintenance tasks</li><li>Prepare and maintain documentation related to systems, configurations, and client deliverables</li><li>Track project progress, budgets, deliverables, and provide status updates to senior management</li></ul>Requirements<ul><li>Preferred Gender: Female &mdash; confident and mature personality suited to leadership and client engagement</li><li>Education: Bachelor's degree in IT, Computer Science, Information Systems, or related field (Master&rsquo;s preferred)</li><li>Experience:</li><li>Minimum 2&ndash;3 years in managing IT operations or IT consultancy environments</li><li>Proven track record in leading IT teams or supporting IT consultancy projects</li><li>Technical Knowledge:</li><li>Familiarity with enterprise-level IT systems, network infrastructure, virtualization, and security</li><li>Consultancy experience in assessing client needs, recommending solutions, and delivering implementation plans</li><li>Soft Skills:</li><li>Strong leadership, communication, and interpersonal skills</li><li>Excellent organizational ability and multitasking capability</li><li>Client-facing competence and professional demeanor</li><li>Location: Must be based in or able to reliably commute to Lahore for in-person responsibilities</li></ul>Apply now: Send your Resume at&middot; E.mail: hhtechsolution01@gmail.com&middot; WhatsApp: +923174967217&middot; Inbox: www.linkedin.com/in/h-h-tech-solution-09722b321Job Type: Full-timeWork Location: In person

Assistant Manager –IT/ IT Consultancy

ARD Developers

Full job descriptionJob description:We are seeking a results-driven Customer Services Executive with a strong background in Real Estate to handle Customer Services operations. The ideal candidate will play povital role in this domain, and fostering strong relationships with customers.Key Responsibilities:<ul><li>Customer Services</li><li>Submission Handling</li><li>Compliance</li><li>General Queries</li><li>Reporting</li><li>Recovery</li><li>Hands-on experience with ERP software</li><li>Fluent in English,Urdu</li></ul>- Greeting Strategy: Follow discribed protocols to achieve Customer Excellence objectives.- Customer Leadership: Always standing as face value of company, while fostering a culture of world class experience.- Market Analysis: Monitor market trends, competitor activities, and customer preferences to identify retention opportunities.- Client Relationships: Build and maintain strong relationships with bookes members, retailers, and other key stakeholders in the Real Estate sector.- Services Performance Monitoring: Analyze services performance data and prepare regular reports for senior management.- Ensure adherence to company policies and industry regulations.Qualifications &amp; Requirements:- Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field (MBA is a plus).Experience:-Minimum 3&ndash;4 years of customer services in experience in REAL ESTATE.- Strong understanding of Real Estate Project dynamics.- Excellent communication, negotiation, and team runner skills.- Proficiency in MS Office and CRM software..Why Join us?- Opportunity to work with a leading brand in the Real Estate sector.- Competitive salary package and performance incentives.- Professional growth and career advancement opportunities.Job Type: Full-timeWork Location: In personThis role will not only help distribute workloads more effectively but also support key functions such as customer experience, data management, compliance, ultimately contributing to improved performance across the department.Female Candidate with relevant 3-4 Years experience are encouraged to apply.Job Type: Full-timeWork Location: In person

CSD Executive (Chance To Be A Services Ambassador)

Atlas Engineering & Controls

Atlas Controls (Pvt) Limited, a privately owned company with head office in Karachi, provides equipment and services to industries throughout Pakistan.We&rsquo;re planning to have in place in our Lahore office a management resource, with the plan to provide sales and services management to our customers&rsquo; facilities.the applican&rsquo;s prerequisites are requested to be :- qualified engineer- Minimum 10 years proven experience in industrial based sales and services capacity. Oil companies related experience is added advantage.- Good communication skillsCore responsibilities of the successful applicant will be, but not be limited to :- continuous customer contact / communication- enhance sales and increase customer base- ensure customer satisfaction across the entire customer baseJob Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Industrial based engineering : 10 years (Preferred)</li></ul>License/Certification:<ul><li>PEC certification (Preferred)</li></ul>Work Location: In person

Manager Engineering - North

Explore 1063+ Customer service manager in Lahore this September. Find roles across top companies and apply now to boost your career.