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customer experience specialist

customer service officer cslp support

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Tasaheel تساهيل

<div>
 
 About Us
 
 
 
 Tasaheel is one of Egypt&rsquo;s leading microfinance institutions, committed to empowering individuals and communities through accessible and responsible financial solutions. Since our establishment, we have played a pivotal role in expanding financial inclusion by offering tailored lending products that support small to medium-sized businesses across the country.
 
 
 Driven by a mission to unlock economic opportunities for underserved populations, Tasaheel provides fast,
 
 
 reliable, and transparent financing options that enable entrepreneurs&mdash;particularly women and youth&mdash;to grow their businesses, improve their livelihoods, and contribute to sustainable local development.
 
 
 With a wide network of branches spanning urban and rural Egypt, we combine deep market knowledge with cutting-edge technology to deliver high-impact services with efficiency and care. Our team is dedicated to building long-term relationships with our clients based on trust, accountability, and mutual growth.
 
 
 
 Overview
 
 
 
 The Loan officer is responsible for promoting the company&rsquo;s services and reaching the maximum number of
 
 
 potential customers through direct and indirect marketing activities. The main objective is to achieve the monthly target, increase profitability, and grow the customer base.
 
 
 
 What You&acute;ll Do
 
 
 
 <ul>
 <li>
 Achieve the monthly productivity target .
 </li>
 <li>
 Promote the company&rsquo;s services within the assigned area in coordination with the team leader and branch manager.
 </li>
 <li>
 Select eligible clients according to predefined criteria and conditions.
 </li>
 <li>
 Collect and verify the required documents from clients and guarantors.
 </li>
 <li>
 Conduct accurate field investigations.
 </li>
 <li>
 Perform field visits to clients&rsquo; premises and business locations and prepare detailed visit reports.
 </li>
 <li>
 Carry out credit assessments, including determining the proposed loan amount, duration, type, and suitable repayment plan.
 </li>
 <li>
 Follow up on client repayments and communicate with overdue clients (1 to 3 months).
 </li>
 <li>
 Assist clients in using the &ldquo;Halan&rdquo; application and support the company&rsquo;s digital transformation
 
 
 </li>
 </ul>
 efforts.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, or a related field.
 </li>
 <li>
 Previous experience in sales or microfinance is preferred ,fresh are welcome to apply .
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Strong negotiation and persuasion abilities.
 
 
 </li>
 </ul>
 At Tasaheel, we believe that access to finance is not just a service&mdash;it&rsquo;s a catalyst for transformation.
</div>

Loan Officer - Kafrelshikh

Brassbell Hospitality Group (BHG)

<div>
 
 Company Description
 
 
 
 Brassbell Hospitality Group (BHG) is a multi-faceted hospitality company with four divisions: Brassbell Homes, Brassbell Hotels, Brassbell Technologies, and Brassbell Developments. We offer a variety of accommodations from modern service apartments to boutique hotels, and provide tech-driven property management solutions to enhance guest experiences. Supported by strong investment partners, we are expanding our footprint across Egypt and the MENA region, delivering exceptional quality and service in every project we undertake.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Chief Financial Officer (CFO) located in Cairo, Egypt. The CFO will be responsible for overseeing all financial operations of the company, including financial planning, financial reporting, and financial statements management. The CFO will develop financial strategies to achieve organizational goals, analyze financial data, and ensure compliance with financial regulations. Daily tasks will include budgeting, forecasting, and providing financial insights to support executive decision-making.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Financial Planning and Financial Strategy skills
 </li>
 <li>
 Expertise in Financial Statements and Financial Reporting
 </li>
 <li>
 Strong Analytical Skills and Finance knowledge
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Leadership and Team Management experience
 </li>
 <li>
 Bachelor's degree in Finance, Accounting, or related field; CPA or CFA certification is a plus
 </li>
 <li>
 Experience in the hospitality industry is a plus
 </li>
 <li>
 Proven ability to work effectively in a dynamic environment
 </li>
 </ul>
</div>

Chief Financial Officer

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The Procurement Officer will oversee the purchasing operations, ensuring that high-quality, cost-efficient supplies are procured for the RDMC organization. The role includes maintaining an updated inventory of current and incoming stock and managing the full procurement cycle independently. This position involves reviewing supplier options, negotiating contracts, and enforcing procurement policies to optimize cost savings and supplier relationships.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 Procurement Operations
 
 
 
 <ul>
 <li>
 Maintain accurate records of purchases, pricing, supplier information, and other key data.
 </li>
 <li>
 Analyze vendor/supplier offers, comparing price, quality, and service options.
 </li>
 <li>
 Review, compare, and issue purchase orders for products and services.
 </li>
 <li>
 Oversee and ensure the quality of purchases, verifying that products meet the company's standards for cost-efficiency and quality.
 
 
 </li>
 </ul>
 
 Inventory &amp; Supplier Management
 
 
 
 <ul>
 <li>
 Manage inventories, ensuring accurate stock levels and timely replenishment of supplies.
 </li>
 <li>
 Update and maintain supplier information, including qualifications, delivery times, and product ranges.
 </li>
 <li>
 Build and maintain strong supplier relationships, ensuring long-term partnerships and favorable terms.
 </li>
 <li>
 Track and monitor deliveries to ensure timely receipt of goods.
 
 
 </li>
 </ul>
 
 Purchasing Planning &amp; Strategy
 
 
 
 <ul>
 <li>
 Develop procurement plans for equipment, services, and supplies based on the organization's needs.
 </li>
 <li>
 Collaborate with the procurement team and manager to execute strategic purchasing initiatives.
 </li>
 <li>
 Follow and enforce the company&rsquo;s procurement policies and procedures to ensure compliance and cost-effective purchasing.
 
 
 </li>
 </ul>
 
 Cost Management &amp; Reporting
 
 
 
 <ul>
 <li>
 Prepare detailed purchasing reports and cost analyses to monitor spending and identify cost-saving opportunities.
 </li>
 <li>
 Analyze purchasing trends and supplier performance to support continuous improvement in procurement processes.
 </li>
 <li>
 Monitor market conditions and adjust procurement strategies to capitalize on favorable pricing or supply trends.
 
 
 </li>
 </ul>
 
 Contract Negotiation &amp; Supplier Evaluation
 
 
 
 <ul>
 <li>
 Negotiate pricing, contracts, and payment terms with suppliers to ensure the best possible terms for the company.
 </li>
 <li>
 Assess and evaluate suppliers based on performance, reliability, and overall value to the organization.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Handle additional duties as assigned by the Procurement Manager.
 </li>
 <li>
 Assist team members in procurement activities to ensure smooth and efficient operations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in a relevant field (e.g., Business Administration, Supply Chain Management, Engineering).
 </li>
 <li>
 Proficiency in English and Arabic (spoken, written, and technical writing)
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and purchasing software.
 </li>
 <li>
 Strong communication, negotiation, and interpersonal skills.
 </li>
 <li>
 Excellent analytical and strategic thinking abilities.
 </li>
 <li>
 ABILITY TO MANAGE SUPPLIER RELATIONSHIPS AND EVALUATE VENDOR PERFORMANCE
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 3-5 years of experience as a procurement officer or in a similar procurement role, preferably in a multinational company.
 
 
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 Strong collaboration and teamwork skills.
 </li>
 <li>
 Demonstrated management and leadership qualities.
 </li>
 <li>
 Ability to communicate effectively with staff at all levels.
 </li>
 <li>
 High adaptability, proactivity, and problem-solving abilities.
 </li>
 <li>
 Strong decision-making, negotiation, and strategic thinking skills.
 </li>
 <li>
 A proactive attitude with self-drive and enthusiasm to take initiative.
 </li>
 <li>
 Exceptional attention to detail and organizational skills.
 </li>
 </ul>
</div>

Procurement Officer

Talent 360 ME

<div>
 Elite is hiring &ldquo; Quality Assurance Officer &ldquo; :
 
 
 About Elite:
 
 
 Elite is a leading company in the construction field and a fast-growing organization in the waste management sector. With a commitment to innovation, sustainability, and operational excellence, we are expanding rapidly and seeking a dedicated and skilled Quality Assurance Officer to ensure our services and processes meet the highest standards of quality and compliance.
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Design, establish, and document the company-wide Business Process Flows across all departments (Projects, HR, Finance, Procurement, etc.).
 </li>
 <li>
 Develop, update, and implement Standard Operating Procedures (SOPs).
 </li>
 <li>
 Conduct workshops with department heads to collect current processes, perform Gap Analysis, and build improved workflows.
 </li>
 <li>
 Monitor compliance with approved processes and issue periodic reports to management.
 </li>
 <li>
 Coordinate with the ERP (Odoo) team to ensure business processes are properly reflected in the system.
 </li>
 <li>
 Develop checklists and templates to support internal monitoring.
 </li>
 <li>
 Participate in training employees on new policies and processes.
 </li>
 <li>
 Promote a culture of continuous improvement across the organization.
 </li>
 <li>
 Report observations and recommendations directly to top management
 
 
 
 </li>
 </ul>
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor degree in Business Administration or a related field.
 </li>
 <li>
 Minimum of 3 years&rsquo; experience in a Quality Assurance role.
 </li>
 <li>
 Experience in construction or Manufacturing or project-based industry is a plus.
 </li>
 <li>
 Solid understanding of Business Process Modeling and related tools (Visio, Bizagi, Lucidchart, etc.)
 </li>
 <li>
 Proficiency in both Arabic and English.
 </li>
 <li>
 Strong analytical skills and ability to prepare clear reports.
 
 
 
 </li>
 </ul>
 Work Conditions :
 
 
 From 9 AM till 5 PM
 
 
 Work Location: 1st Settlement New Cairo
 
 
 2 days off ( Fri &amp; Sat. )
 
 
 If you&rsquo;re interested please send me your CV to this mail advisor3@talent-360.me
 
 
 #Quality #Jobs #work #Opportunity #QA #QualityAssurance #Hiring
</div>

Quality Assurance Officer

<div>
 
 
 Company Description
 
 
 
 
 
 
 TP is a global digital business services company that leverages its global scale and local presence to support communities, clients, and the environment. TP delivers advanced, digitally-powered business services to the world's best brands, helping streamline their operations in meaningful and sustainable ways. TP is committed to making a positive impact through its services and actions.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Customer Care Agent for Chat Account at TP for global services. The role is located in One Kattamya. Customer Care Agent will be responsible for handling back office operations, providing administrative support, managing customer service inquiries, assisting the finance department, and supporting the sales team. Day-to-day tasks may include data entry, processing transactions, handling communication with clients and colleagues, and ensuring smooth operation of backend processes.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Customer Service Representatives, Customer Service, Customer Support skills
 </li>
 <li>
 Customer Satisfaction, Customer Experience skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle stressful situations and resolve customer issues effectively
 </li>
 <li>
 Previous experience in a customer service role is a plus
 </li>
 <li>
 
 Proficiency in English, both written and verbal (B2 Level)
 
 </li>
 <li>
 Location: Kattamya, Cairo, Egypt
 </li>
 <li>
 Rotational Shifts (Maximum 10 PM for Ladies)
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Grads and Undergrads are welcomed to apply
 </li>
 <li>
 Social and Medical insurance
 </li>
 </ul>
</div>

English Voice and Chat Customer Service Agent

Al-Mansour Automotive

<div>
 
 
 
 Job Role
 
 
 
 
 
 
 <ul>
 <li>
 Handle payments for goods from customers and associated customer service activities such as returns and complaint management.
 </li>
 <li>
 Ensure the correct and accurate processing of cash operations, including cash flow controls, check transactions, and using a cash register in a retail environment.
 </li>
 <li>
 Duties include balancing the cash register, making changes, and processing returns.
 </li>
 </ul>
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Carry out standard customer service activities and handle simple customer inquiries
 </li>
 <li>
 Deliver mostly routine sales support services
 </li>
 <li>
 Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
 </li>
 <li>
 Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work
 </li>
 <li>
 Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
 </li>
 <li>
 Respond to basic customer issues such as returns and escalate issues appropriately
 </li>
 <li>
 Run routine aged debtor reports to support the credit control and collections process
 </li>
 <li>
 adhering to mandatory procedures to ensure own work is undertaken to the required standards
 </li>
 </ul>
 
 
 
 Education
 
 
 
 
 Bachelor's Degree in Commerce or Accounting.
 
 
 
 
 Required Qualifications &amp; Skills
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 One year of retail experience desired
 </li>
 </ul>
 
 
 
 Job-specific Skills:
 
 
 
 <ul>
 <li>
 Friendly and positive attitude
 </li>
 <li>
 Effective communication and customer service skills
 </li>
 <li>
 Ability to adjust schedule, tasks, and priorities when necessary to meet business needs.
 </li>
 <li>
 Basic math skills
 </li>
 <li>
 Attention to detail
 </li>
 </ul>
 
 
</div>

Cashier

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