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customer service officer cslp support

The HEINEKEN Company

<div>
 
 Job Purpose
 
 
 
 Acts as a liaison between the company and customers and assists with orders, complaints, and inquiries to ensure customer satisfaction.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Takes orders through online platforms, emails or directly from the account manager.
 </li>
 <li>
 Informs customers in case of any out-of-stock products.
 </li>
 <li>
 Replies to all customer inquiries on anything related to the company&rsquo;s products.
 </li>
 <li>
 Informs account managers in case of any client credit issues to be resolved.
 </li>
 <li>
 Inputs email orders on the SAP system and replies with data on the delivery date and product availability.
 </li>
 <li>
 Sends a report to account managers three times a day regarding any issues with customers that can be resolved from their side, such as credit issues.
 </li>
 <li>
 Handles orders from plants (primary distribution) as well as orders for non-alcoholic beverages (NAB) and alcoholic beverages (AB) and PepsiCo.
 </li>
 <li>
 Follows up on all orders on the Business to Business system and informs customers in case of any issues.
 </li>
 <li>
 Send some orders to primary distribution.
 </li>
 <li>
 Handles all service complaints related to sales, drivers, and technicians. Inputs data on the system and informs the relevant teams to ensure that the issue is resolved on time based on service level agreement terms.
 </li>
 <li>
 Aligns with the supply chain department in case of complaints related to product shortages.
 </li>
 <li>
 Informs distribution manager of any issues related to delivery of products, such as inaccurate quantity.
 </li>
 <li>
 Handles and informs the quality team about finished goods&rsquo; complaints from consumer or customer or warehouses. Awaits feedback and reports any quality issues to the management.
 </li>
 <li>
 Handles complaints related to material-handling equipment. Registers complaints and informs the relevant parties.
 </li>
 <li>
 Ensures installation and de-installation of assets (fridge or draught) based on customer requests.
 </li>
 <li>
 Handles any visibility issues in collaboration with the marketing team.
 </li>
 <li>
 Conducts a &ldquo;voice of customer&rdquo; survey by calling customers and asking about their satisfaction and recommendations. Suggests action plans based on the survey results.
 </li>
 <li>
 Performs a maintenance survey by asking clients about the performance of the maintenance team.
 </li>
 <li>
 Updates and sends case fail rate (CFR) report to the supply chain team.
 </li>
 <li>
 Updates the performance dashboard with information on all the received calls, abandoned calls (reasons: agent, queue, other), and sales orders.
 </li>
 <li>
 Updates the PepsiCo dashboard with data on the number of orders for PepsiCo, volume in hectoliter, etc.
 </li>
 <li>
 Updates the complaints dashboard including: complaint sources, analysis versus the previous year, complaint per product, complaint per factory, etc.
 </li>
 <li>
 Updates the customer request order report and sends it to the sales team on a daily basis.
 </li>
 <li>
 Develops monthly maintenance and installation survey reports.
 
 
 </li>
 </ul>
 Disclaimer: Other duties assigned as needed.
 
 
 
 Education &amp; Experiences
 
 
 
 
 Educational Background
 
 
 
 Bachelor degree in Business Administration is preferable
 
 
 
 Years Of Experience
 
 
 
 0 -2 years of experience in in managing Call Center\Customer Service function.
 
 
 
 Qualifications &amp; Other Requirements
 
 
 
 Excellent command of English Language
 
 
 Skills in Microsoft (Excel &amp; PowerPoint), Power Bi is a plus
 
 
 Profound knowledge of ERP\Quality systems, preferably SAP
 
 
 Profound Knowledge of CRM systems, preferably Salesforce
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Proactive
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Customer and Detailed oriented
 </li>
 <li>
 Interpersonal\communication skills
 </li>
 <li>
 Negotiation skills
 </li>
 <li>
 Problem solving and Decision maker; able to respond swiftly to arising issues take quick decisions.
 </li>
 <li>
 Able to manage stress and motivates
 </li>
 </ul>
 
 #addjob
 
 
 
</div>

Customer Service Officer - CSLP Support

Ishraaq Foundation for Community Development

<div>
 Job Purpose
 
 The Programs Officer supports the day-to-day implementation of the Innovation Factory project by coordinating training operations, supporting the preparation of technical documents and TORs, tracking progress, maintaining accurate participant records, and assisting partner coordination&mdash;under the guidance of the Executive Manager and senior technical resources.
 
 Key Responsibilities1) Program Implementation Support &amp; Technical Coordination
 <ul>
 <li>
 Support the implementation of the training methodology and ensure activities follow the approved plan, standards, and objectives.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Identify implementation issues early, document them clearly, and escalate to the Executive Manager with proposed options for resolution.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Assist in preparing, updating, and organizing TORs, training tools, and technical documentation, ensuring proper version control and timely circulation.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Coordinate technical review meetings (scheduling, agenda, minutes, action tracking) and ensure follow-ups are communicated and monitored.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 2) Partner Coordination &amp; Stakeholder Engagement
 <ul>
 <li>
 Maintain up-to-date stakeholder mapping and partner contact lists, and support partner engagement planning.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Coordinate with training providers, industry stakeholders, community organizations, and innovation hubs for training delivery support and collaboration logistics.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Support coordination with universities, technical centers, incubators, and relevant institutions to ensure alignment and smooth implementation.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Prepare meeting minutes, coordination summaries, and follow-up trackers for partner engagements.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 3) Training Coordination &amp; Logistics
 <ul>
 <li>
 Coordinate training activities from planning to execution (schedules, venues, materials, trainer/trainee communication, and logistics).
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Support quality follow-up by collecting feedback, flagging relevance/quality concerns, and proposing adjustments for review.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 4) Outreach, Candidate Screening &amp; Enrollment
 <ul>
 <li>
 Support outreach and mobilization activities (awareness sessions, info meetings, community/school/institute coordination).
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Conduct initial screening interviews and verify eligibility against selection criteria, ensuring all documentation is complete.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Maintain accurate participant databases, files, and enrollment documentation.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 5) Training Monitoring &amp; Attendance Tracking
 <ul>
 <li>
 Track attendance and engagement, maintain attendance records, and follow up on absences/retention risks with documented actions.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Prepare periodic summaries on attendance, progress, and operational performance for internal use.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 6) Reporting &amp; Documentation
 <ul>
 <li>
 Prepare and submit timely progress updates, attendance sheets, and training summaries as required.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Maintain well-organized records of training activities, participant performance data, and documentation required for donor/internal reporting.
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 Qualifications &amp; Requirements
 <ul>
 <li>
 Bachelor&rsquo;s degree in Industrial Technology, Innovation Management, Vocational Training, or related field.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 
 Experience:
 
 3&ndash;5 years in program coordination, vocational training, or project implementation (NGO/private-sector training programs).
 </li>
 <li>
 
 Strong coordination, documentation, and stakeholder communication skills.
 
 </li>
 <li>
 
 Proficiency in Arabic and strong English (written and spoken).
 
 </li>
 <li>
 
 Programs Officer
 
 </li>
 <li>
 
 Experience in entrepreneurship/incubation or value chain work is an advantage
 
 (not mandatory).
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 Expected Deliverables (Officer-Level)
 <ul>
 <li>
 Weekly/monthly progress updates, attendance sheets, and training summaries.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Updated participant database, enrollment documentation, and training records.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Meeting minutes, action trackers, and coordination summaries for partners and technical reviews.
 </li>
 <li>
 Programs Officer
 </li>
 <li>
 Organized folder of TORs, training tools, and technical documents (updated versions + log).
 </li>
 <li>
 Programs Officer
 </li>
 </ul>
 
 
 
</div>

Programs Officer

Abu Dhabi Islamic Bank - Egypt

<div>
 <ol>
 <li>
 KEY ACCOUNTABILITIES
 </li>
 </ol>
 <ul>
 <li>
 Targeting New Payroll Companies and proceed with contracts &amp; Accounts singing and ensure they comply with the ADIB&rsquo;s regulations and procedures.
 </li>
 <li>
 Maintain contact with key potential clients &amp; to have visits to these customers on quarterly basis.
 </li>
 <li>
 Manage overall relationship with customers till the accounts become live and ensure complying with pre-set criteria of the business acquisition defined by the payroll segment.
 </li>
 <li>
 Propose Payroll full benefits to achieve new payroll contracts &amp; sales of ADIB's Assets and Cards products and services.
 </li>
 <li>
 Promote ADIB Assets and Cards products and services throw effective cross selling techniques.
 </li>
 <li>
 increase assets and cards penetration ratios on companies&rsquo; portfolios in line with sales plans and budgets.
 </li>
 <li>
 Will be the company focal point &ldquo;Account manager &ldquo;at ADIB to provide customer service at all stages and handle company inquires and trouble shoots.
 </li>
 <li>
 Handle issues raised by companies as part of relationship management.
 </li>
 <li>
 Answer queries about ADIB`s products &amp; services and provide client reassurance &amp; consultations.
 </li>
 <li>
 Provide the relevant Corporate Sales Manager &amp; Segment head with regular performance reports and updates on the market reaction to ADIB payroll as well as competitor&rsquo;s activities for possible enhancements.
 </li>
 <li>
 Handle customer complaints efficiently and raise the unsolved ones to the Corporate Sales Manager to maintain customer satisfaction and loyalty.
 </li>
 <li>
 Provide proper software to new payroll companies&rsquo; responsible person and give professional training on the usage of this software.
 </li>
 <li>
 Follow up DCs production and delivery.
 </li>
 <li>
 Interface with risk to finalize all assets and cards pending TIAs
 </li>
 <li>
 Interface with AMC to handle payroll operations (upload signatures, files review, etc&hellip;) and manage remote payroll signing with branches.
 </li>
 <li>
 Interface with risk team to finalize accounts coding.
 </li>
 </ul>
 
 Minimum Qualifications:
 
 
 
 
 
 &middot; Payroll Sales Officer 1 Year Experience preferably sales background
 
 
 &middot; Payroll Sales Senior Officer 2 years preferably sales background
 
 
 
 
 
 Job Specific Skills
 
 <ul>
 <li>
 Good knowledge of ADIB&rsquo;s Retail banking products and services
 </li>
 <li>
 Thorough knowledge of ADIB&rsquo;s Retail Operational Policies and procedures
 </li>
 <li>
 Fair knowledge of service standards
 </li>
 <li>
 Computer skills
 </li>
 <li>
 Ability to work in a team.
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Good communication and relationship building skills
 </li>
 </ul>
 
 
 
 
 Generic Skills
 
 <ul>
 <li>
 Effective sales strategy planning &amp; achievement of targets.
 </li>
 <li>
 High communication skills.
 </li>
 <li>
 Presentation Skills.
 </li>
 <li>
 Good data capture &amp; good information provided for follow up.
 </li>
 <li>
 Good engagement with customers and potential customers.
 </li>
 <li>
 Bank Products, services &amp; operation knowledge
 </li>
 <li>
 Good command in English language spoken &amp; written
 </li>
 </ul>
 
 
</div>

Payroll Sales Officer

CIPPO

<div>
 
 
 Location: District 5
 
 
 
 
 
 
 Are you passionate about creating inclusive, meaningful impact in children&rsquo;s learning and mental health spaces?
 
 
 At CIPPO, we are redefining inclusive practice within children&rsquo;s natural environments, homes, schools, and communities, by integrating psychology into everyday settings. We partner with families, schools, and practitioners who share our vision, empowering children to thrive through neurodiversity-affirmative approaches and psychosocial interventions.
 
 
 We are intentionally shaping a culture built on autonomy, trust, and continuous learning. Our teams operate with transparency and shared accountability, because we believe that a strong internal culture drives lasting external change.
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a highly organized and proactive
 
 Business Operations &amp; Fulfillment Officer
 
 to support the smooth execution of CIPPO&rsquo;s internal workflows, service delivery processes, and operational systems.
 
 
 You will be a core pillar in ensuring that every operational step, from receiving service requests to final activation, is seamless, accurate, and aligned with CIPPO&rsquo;s quality standards.
 
 
 
 
 
 Through these functions, you will support our teams, strengthen our service systems, and maintain the operational backbone that allows CIPPO to deliver impact at scale.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Coordination &amp; Fulfillment
 
 
 <ul>
 <li>
 Coordinate cross-functional workflows between CarePlanning, Finance, On-Field Teams, and Customer Experience
 </li>
 <li>
 Oversee service activation processes and ensure all required steps are completed accurately
 </li>
 <li>
 Support implementation of operational checklists, SLAs, and service readiness protocols
 </li>
 <li>
 Monitor workflow status and escalate operational gaps when needed
 </li>
 </ul>
 
 
 Systems, Data, &amp; Documentation
 
 
 <ul>
 <li>
 Log and track payments, service requests, and operational updates
 </li>
 <li>
 Maintain accurate data across portals, dashboards, and internal systems
 </li>
 <li>
 Support the creation and onboarding of family and practitioner accounts
 </li>
 <li>
 Ensure documentation is complete, organized, and compliant with internal standards
 </li>
 </ul>
 
 
 Customer &amp; Practitioner Support
 
 
 <ul>
 <li>
 Coordinate with parents and practitioners for operational requirements
 </li>
 <li>
 Support booking, scheduling, and fulfillment logistics across teams
 </li>
 <li>
 Maintain a smooth experience throughout the family journey by ensuring operational clarity and follow-up
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong organizational and administrative skills
 </li>
 <li>
 High attention to detail and accuracy in data and documentation
 </li>
 <li>
 Excellent communication and coordination abilities
 </li>
 <li>
 Ability to multitask and work under time-sensitive workflows
 </li>
 <li>
 Experience in business operations, administrative support, or fulfillment roles (preferred)
 </li>
 <li>
 Comfort working with digital tools, portals, CRMs, and data systems
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Mindset
 
 
 
 
 
 
 
 Operational Excellence:
 
 Ability to streamline workflows and maintain clarity across moving parts
 
 
 
 Communication:
 
 Clear, professional, and supportive communication with teams and families
 
 
 
 Problem-Solving:
 
 Ability to troubleshoot operational gaps and propose efficient solutions
 
 
 
 Accountability:
 
 Ownership of tasks, follow-through, and reliability in fast-paced environments
 
 
 
 Adaptability:
 
 Comfort working in evolving systems and structures
 
 
 
 Growth Mindset:
 
 Commitment to continuous learning and contributing to stronger processes
 
 
 
 
 
 
 Why Join CIPPO
 
 
 
 This is not just an operations role; it&rsquo;s a chance to build and refine the systems that enable meaningful impact.
 
 
 At CIPPO, you will be part of a mission-driven team that values clarity, trust, ownership, and purpose-driven work. You will help build scalable, ethical, and human-centered systems that directly support children, families, and practitioners.
 
 
 If you&rsquo;re ready to operate at the heart of CIPPO&rsquo;s ecosystem and help our services run with precision and care, we&rsquo;d love to meet you.
 
</div>

Business Operations Specialist

Innovo Group

<div>
 Role Purpose
 
 To support the project&rsquo;s administrative operations by ensuring the effective implementation of facility management, accommodation, transportation, and employee services in line with Innovo Build Egypt&rsquo;s administrative policies and procedures. The Administration Officer plays a key role in coordinating with suppliers, monitoring site logistics, and maintaining smooth day-to-day administrative functions across the project site.
 
 Key Accountabilities
 <ul>
 <li>
 Manage apartment rentals, utilities, and supplier payments in a timely manner.
 </li>
 <li>
 Prepare and follow up on PRs related to site administration needs (cleaning, pest control, lighting, generators, meals, water).
 </li>
 <li>
 Implement and monitor the project benefits policy; report any deviations to the Administration Manager.
 </li>
 <li>
 Coordinate with the transportation team to ensure timely bus arrivals/departures and apply penalties for non-compliance.
 </li>
 <li>
 Supervise meal distribution, water delivery, and accommodation readiness, maintaining extra bed capacity.
 </li>
 <li>
 Monitor subcontractor benefits and submit regular accommodation and service reports.
 </li>
 <li>
 Coordinate pest control and facility maintenance, ensuring cleanliness and functionality.
 </li>
 <li>
 Install and maintain proper facility signage (kitchen, WC, caravans).
 </li>
 <li>
 Ensure all administrative activities comply with HSE requirements.
 </li>
 </ul>
 Qualifications, Experience, Knowledge &amp; Skills
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or related non-engineering field.
 </li>
 <li>
 Minimum 1 year of relevant experience in administration or site facility management.
 </li>
 <li>
 Strong organizational and coordination skills.
 </li>
 <li>
 Proficiency in MS Office and basic procurement processes.
 </li>
 <li>
 Effective communication and teamwork abilities.
 </li>
 <li>
 High attention to detail and commitment to maintaining safety and compliance.
 </li>
 </ul>
</div>

Administration Officer

<div>
 
 Please ensure that your CV includes your educational background/ Residence Area
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Perform all cash transactions, cash deposits &amp; withdrawals in EGP and Foreign Currency.
 </li>
 <li>
 Receive and process cheque deposits/withdrawals from customers.
 </li>
 <li>
 Check the validity of clients&rsquo; identity by reviewing the customers' national IDs, passports or military cards in order to make sure that it is valid.
 </li>
 <li>
 Verify customers&rsquo; signatures within limit and obtain proper verification for over limit.
 </li>
 <li>
 Endorse Cheque Deposits (Clearing / Collection).
 </li>
 <li>
 Review returned cheques from Clearing Center, and follow up on delivery to concerned customer.
 </li>
 <li>
 Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.
 </li>
 <li>
 Handle customer inquiries/ issues &amp; escalating complaints to Branch Operations Officer.
 </li>
 <li>
 Coordinate the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault.
 </li>
 <li>
 Archive daily transactions in addition to preparing cash reports.
 </li>
 <li>
 Execute on &ldquo;ADIB Remit&rdquo; the incoming transfers through exchange companies.
 </li>
 <li>
 Spot any potential selling opportunity and refer it to concerned parties.
 </li>
 <li>
 Comply with all relevant CBE regulations, AML regulations and internal ADIB policies as per set limits and given signature authority in order to maintain ADIB sound legal position and mitigate any potential risks.
 </li>
 <li>
 Execute UAT testing and review the results to ensure correct implementation.
 </li>
 <li>
 Investigate to solve received complaints in cooperation with Consumer Rights Protection &ndash; Compliance &amp; Governance &ndash; in accordance with the policies and procedures and identified SLA.
 </li>
 <li>
 And any other assigned Tasks.
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree
 </li>
 </ul>
 
 
 
 
 
 
 Minimum Experience:
 
 
 
 <ul>
 <li>
 Teller: 0-2 years of Relevant experience.
 </li>
 </ul>
 
 
 
 
 
 
 Job-Specific Knowledge &amp; Skills:
 
 
 
 <ul>
 <li>
 Preferred previous internship experience/ university activities.
 </li>
 <li>
 Very good command of MS Word &amp; MS Excel.
 </li>
 </ul>
 
 
 
 
 
 
 Personal Skills
 
 
 
 <ul>
 <li>
 Self-motivation.
 </li>
 <li>
 Communication.
 </li>
 </ul>
</div>

Teller

Talent 360 ME

<div>
 
 We Are Hiring!
 
 
 
 
 Customer Service Manager
 
 
 
 A Customer Service Manager is needed to lead and oversee customer support operations, ensuring a high-quality service experience and smooth communication across all touchpoints. The role involves managing the customer service team, developing service procedures, and driving continuous improvement initiatives.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Lead, train, and supervise the customer service team.
 </li>
 <li>
 Develop and implement customer service policies and workflows.
 </li>
 <li>
 Monitor performance metrics and ensure service quality standards are met.
 </li>
 <li>
 Handle escalated cases and resolve complex customer issues.
 </li>
 <li>
 Analyze customer feedback and identify areas for improvement.
 </li>
 <li>
 Coordinate with internal departments to ensure seamless service delivery.
 </li>
 <li>
 Prepare reports and insights for management.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 8&ndash;10 years of experience in customer service, with at least part of it in a supervisory or managerial role.
 </li>
 <li>
 Strong leadership and team-management abilities.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to analyze data and use insights to enhance service performance.
 </li>
 <li>
 Experience developing or improving customer service processes.
 </li>
 </ul>
</div>

Customer Service Manager

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