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customer service officer

Modon

<div>
 
 
 
 Job Purpose
 
 
 
 
 The Customer Service Lead will manage and enhance the customer experience at the Velodrome, focusing on booking management, event coordination, and venue operations. This role oversees the front-of-house team, implements service strategies, manages booking and CRM systems, and ensures smooth day-to-day operations and major events. The role also involves maintaining service standards, staff training, and compliance with safety and operational procedures.
 
 
 
 
 
 
 
 R
 
 1. Leadership &amp; Team Management
 
 
 <ul>
 <li>
 Lead, motivate, and develop the Customer Service team to deliver consistent, high-quality service.
 </li>
 <li>
 Set service standards and KPIs; monitor and ensure achievement.
 </li>
 <li>
 Support Duty Managers in rota planning, peak times coverage, and professional development.
 </li>
 <li>
 Conduct coaching, mentoring, performance reviews, and regular 1:1 meetings.
 </li>
 <li>
 Approve leave and manage personnel-related tasks for front-of-house staff.
 </li>
 </ul>
 
 
 2. Customer Experience &amp; Booking Management
 
 
 <ul>
 <li>
 Manage all booking systems, memberships, and CRM processes ensuring accuracy and smooth operation.
 </li>
 <li>
 Oversee customer feedback channels (surveys, complaints, CRM) and implement improvements.
 </li>
 <li>
 Act as escalation point for complex complaints and critical incidents.
 </li>
 <li>
 Ensure accessibility and inclusivity for all visitors, including People of Determination.
 </li>
 <li>
 Check and maintain all literature, advertised programs, and online booking information.
 </li>
 <li>
 Coordinate communications with customers pre- and post-booking for upselling and engagement.
 </li>
 <li>
 Manage venue merchandise, stock, and financial transactions linked to bookings and services.
 </li>
 </ul>
 
 
 3. Operations &amp; Systems Management
 
 
 <ul>
 <li>
 Maintain POS and FOH computer systems, providing staff training as needed.
 </li>
 <li>
 Oversee day-to-day front-of-house operations in alignment with venue schedules and events.
 </li>
 <li>
 Ensure compliance with Standard Operating Procedures (SOPs) and Emergency Action Plans.
 </li>
 <li>
 Manage critical incident response when required.
 </li>
 </ul>
 
 
 4. Event &amp; Stakeholder Support
 
 
 <ul>
 <li>
 Oversee customer-facing aspects of events, including registration, accreditation, and ticketing.
 </li>
 <li>
 Coordinate with internal teams to ensure smooth event execution.
 </li>
 <li>
 Build and maintain relationships with cycling clubs, schools, federations, and community partners.
 </li>
 </ul>
 
 
 5. Compliance &amp; Governance
 
 
 <ul>
 <li>
 Ensure all customer service activities comply with Health &amp; Safety, Equality, Financial, and Sustainability policies.
 </li>
 <li>
 Monitor audits, quality assurance, and incident reports; implement corrective actions.
 </li>
 </ul>
 
 
 6. General Responsibilities
 
 
 <ul>
 <li>
 Adhere to Modon policies and procedures, including Health &amp; Safety, Financial Regulations, Equality &amp; Diversity, and Sustainability.
 </li>
 </ul>
 
 
 Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Fluent in English; Arabic or other languages advantageous.
 </li>
 <li>
 Degree or Diploma in Business, Sports Management, Hospitality, or related field.
 </li>
 <li>
 First Aid certification preferred; Defibrillator and Health &amp; Safety training advantageous.
 </li>
 </ul>
 
 
 Experience &amp; Competencies:
 
 
 <ul>
 <li>
 6&ndash;8 years in customer service leadership, preferably in sports, leisure, or event venues.
 </li>
 <li>
 Proven track record managing front-of-house teams in high-volume environments.
 </li>
 <li>
 Knowledge of booking, membership, Direct Debit, admission, and CRM systems.
 </li>
 <li>
 Financial acumen, cash handling, and reporting experience.
 </li>
 <li>
 Strong communication, interpersonal, and conflict resolution skills.
 </li>
 <li>
 Ability to operate professionally during high-pressure events.
 </li>
 <li>
 Customer-focused, organized, and flexible to work evenings, weekends, and extended shifts.
 </li>
 <li>
 Cultural sensitivity, inclusivity, and ability to promote venue services effectively.
 </li>
 <li>
 Understanding of Health &amp; Safety legislation relevant to venue operations.
 </li>
 </ul>
 
 
</div>

Customer Service Officer

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We&rsquo;re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you&rsquo;ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger &ndash; together.
 
 
 
 Job Description
 
 
 
 Core Responsibilities
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstration and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School graduated
 </li>
 <li>
 2 years&rsquo; relevant experience in banking sector.
 </li>
 <li>
 Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Madi International

Overview Madi International is seeking a dedicated and professional Customer Service Officer to join our team. In this role, you will play a key part in delivering outstanding service and support to our clients, ensuring their satisfaction and enhancing their overall experience with the brand. The ideal candidate is organized, responsive, and committed to maintaining high service standards. Responsibilities <ul><li>Respond to customer inquiries via phone, email, and in person in a professional and timely manner</li><li>Process orders, returns, and service requests accurately</li><li>Resolve customer complaints with a solution-oriented approach</li><li>Maintain customer records and update information in the CRM system</li><li>Provide information on products, services, and promotions</li><li>Coordinate with internal teams to ensure customer satisfaction</li><li>Uphold Madi International's standards of customer care and professionalism</li></ul> Qualifications <ul><li>1-2 years of experience in customer service or a similar role</li><li>Strong communication skills in both English and Arabic</li><li>High school diploma or higher education (bachelors degree is a plus)</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Excellent problem-solving skills and attention to detail</li><li>Positive attitude and ability to work as part of a team</li><li>Passion for the beauty and wellness industry is a plus</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul> Industries <ul><li>Cosmetics</li></ul>Get notified about new Customer Service Officer jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates.

Customer Service Officer-Corporate Office

Gargash Insurance

Customer Service Officer - Non-Motor - Abu Dhabi Job Description Underwriting/Placement and Servicing for New Clients and Managing Existing clients Eligibility Criteria : Placement:<ul><li>Developing strong relationships with underwriters and operational staff in the Insurance Market to enhance collaboration and maximize business opportunities.</li><li>Ensuring successful placement of general Insurance business for Gargash clients in the local/ regional market by leveraging market knowledge and negotiating the best rates.</li><li>Negotiating target rates with the Market.</li></ul>Account Management:<ul><li>Advising clients on renewals, managing relationships with key stakeholders, and delivering outstanding service to them.</li><li>Working with clients to expand and develop their coverage to ensure they have the right cover.</li><li>Ensuring retention levels and targeted department budget is met.</li><li>Support the business development colleagues to achieve business objectives.</li><li>Working in a compliant and timely manner on renewals</li></ul>

Customer Service Officer - Non-Motor - Abu Dhabi

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

AL ZAABI GROUP

Job Summary: This is a full-time on-site role for a collection officer at Building Materials in Abu Dhabi. The Collection Officer will be responsible for day-to-day debt collection activities, utilizing analytical skills to assess accounts, providing excellent customer service, and maintaining clear communication with clients. In addition, the collection officer will handle financial transactions related to collections.Key Responsibilities<ul><li>Follow up with customers for pending payments as per agreed credit terms.</li><li>Maintain accurate records of customer contacts, accounts, invoices, and collection activities.</li><li>Coordinate with the sales and credit teams regarding overdue accounts and payment issues.</li><li>Report daily activity</li><li>Follow collection reports and identify the areas action needed to take.</li><li>Resolve billing discrepancies and disputes in coordination with internal teams.</li><li>Build and maintain professional relationships with clients while ensuring timely recovery.</li><li>Email communication should be maintained.</li><li>Escalate critical overdue accounts to management for further action.</li><li>Visit customers regularly to follow up on outstanding payments.</li></ul>Requirements<ul><li>Minimum 2&ndash;4 years of experience as a Collection Officer, preferably in the building materials/trading industry.</li><li>Any nationality that speaks Arabic (fluent)</li><li>Strong knowledge of Debt Collection and Finance skills.</li><li>Customer Service and Communication skills</li><li>Strong attention to detail and organizational skills</li><li>Proficiency in MS Office (Excel, Word) and accounting/ERP systems.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work under pressure and meet deadlines.</li><li>UAE driving license mandatory.</li></ul>Education<ul><li>Bachelor&rsquo;s degree in accounting, Finance, Business Administration, or a related field.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Collections Executive

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

Explore 897+ Customer service officer in Arabic Jobs In Abu Dhabi United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

897 customer service officer jobs IN Arabic Jobs In Abu Dhabi United Arab Emirates

Customer Service Officer

Customer Service Officer

Customer Service Officer-Corporate Office

Customer Service Officer - Non-Motor - Abu Dhabi

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Collections Executive

Officer- Customer Service