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customer experience executive Jobs in Doha

customer experience executive

customer service officer

Qatar National Bank

<div>Job Purpose Summary: 
The incumbent is mainly responsible for providing efficient, friendly and quality service to customers; answering queries, providing information and guiding customers through various banking procedures; marketing the Group's products and services and encouraging customers to increase their business with the Group.
Essential Duties &amp; Responsibilities by Dimensions: 
A. Shareholder &amp; Financial:<ul><li> Proactively market the Group's products to increase sales volume and profitability, and to achieve or exceed set targets and goals.</li><li> Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes.</li><li> Implements KPI's and best practices for Officer, Corporate Customer Services</li><li> Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li></ul> 
B. Customer (Internal &amp; External):<ul><li> Enhance the Group's image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.</li><li> Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li> Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction.</li><li> Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention.</li><li> Provide timely and accurate information to the external and internal auditors and the Compliance function as and when required.</li><li> Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.</li><li> To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li> Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li> Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li> Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul> 
C. Internal (Processes, Products, Regulatory):<ul><li> Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by the Group.</li><li> Perform certain customer related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates etc.</li><li> Assist customers in filling out various forms and applications as requested such as opening an account; applying for an ATM, credit cards and checkbook; standing order instructions etc.</li><li> Coordinate with tellers and branch operations staff on an &quot;as is needed&quot; basis to ensure smooth operations, and timely and friendly service delivery.</li><li> Receive loan applications from customers and prepare the corresponding loan agreements, prepare Foreign Bills for Collection (FBC) requests, check dormant accounts, and scan approve customers' signatures.</li><li> Should be able to assume teller or branch operations staff responsibilities at peak times, or whenever necessary.</li><li> Refer to Manager, Customer Services for any unresolved queries on transactions handled.</li><li> Monitor the service standards operational in the branch and look for creative ways to improve service delivery.</li><li> Ensure compliance to internal service quality standards and compliance to audit requirements.</li></ul> 
D. Learning &amp; Knowledge:<ul><li> Possess working knowledge of branch customer service to carry out duties and responsibilities.</li><li> Identify related areas for professional development of self.</li><li> Proactively identify areas for professional development of self and undertake development activities.</li><li> Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education/Experience Requirements:<ul><li> 
Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>
No years of experience required</li></ul>
Required Special Skills:<ul><li> 
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>
Good interpersonal and presentation skills.</li><li>
Understanding of the relevant laws, regulations, and practices.</li><li>
Ability to make decisions and follow through with initiatives.</li><li>
Personal integrity and self-management.</li><li>
Planning, organising, and analytical ability.</li><li>
Results oriented.</li><li>
Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Officer Corporate Customer Services (Qatarization)

Integral Care Medical Supply

We are seeking a Customer Service Officer with a strong background in client relations, especially within the recruitment or service sector. The ideal candidate will be responsible for delivering exceptional customer service and ensuring a smooth recruitment process from initial inquiry to worker handover.Duties and Responsibilities:Answer customer calls and inquiries accurately and professionally.Receive customers in person, identify their needs, and provide appropriate service solutions.Follow up on customer files from contract signing until worker arrival and handover.Conduct regular follow-ups with clients during and after service delivery to ensure satisfaction.Coordinate with external recruitment agencies in labor-supplying countries to track order status.Enter and update customer data, order files, and contracts in the internal system.Resolve problems and complaints to ensure high levels of customer satisfaction.Schedule worker handover appointments and coordinate with sponsors.Ensure completion of all documents and legal requirements for recruitment.Liaise with relevant authorities such as the Ministry of Labor or foreign offices as needed.Prepare weekly reports on case progress, complaints, and resolutions.Maintain strict confidentiality and professional ethics in all client dealings.Promote company services for recruiting domestic and professional workers.Prepare offers and pricing and ensure contract signing with clients.Participate in marketing events and exhibitions to strengthen market presence.Submit periodic reports on sales activities and customer feedback.Comply with company policies and customer service standards.Qualifications and Requirements:Arabic speakers only apply for the jobMinimum 3 years of experience in customer service, preferably in recruitment agencies or service-based companies.Strong problem-solving ability and capacity to work under pressure.Proficient in computer systems and CRM software.Professional appearance with strong interpersonal skills across diverse nationalities.NOC is required.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthExperience:Manpower companies: 3 years (Required)Customer relationship management: 3 years (Preferred)Agency management: 3 years (Preferred)Language:Arabic (Native)English (Required)Ability to Commute:Please send your CV on WhatsApp Only:0097431017808Job Type: Full-time

Customer Service

Confidential

<div>
 
 The Officer &ndash; Business Development Merchant plays a key role in onboarding and managing clients for financial Services. The role is responsible for engaging with walk-in clients, conducting outhouse sessions, and ensuring a high standard of customer service, training, and support. The position focuses on developing and retaining client relationships, addressing customer inquiries and complaints, and upholding the brand values of the company.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 &bull; Engage with channel representatives to generate leads, conduct cold calls, and schedule appointments.
 
 
 &bull; Promote and upsell financial services and solutions to prospective clients.
 
 
 &bull; Support retention strategies by identifying upselling and cross-selling opportunities.
 
 
 
 Client Onboarding &amp; Education
 
 
 
 &bull; Conduct training sessions to onboard new clients and provide refresher training as needed.
 
 
 &bull; Deliver clear product knowledge and service demonstrations to ensure customer understanding.
 
 
 
 Customer Service &amp; Relationship Management
 
 
 
 &bull; Address and resolve customer inquiries, complaints, or escalations promptly.
 
 
 &bull; Build strong client relationships by ensuring a friendly and efficient customer experience.
 
 
 &bull; Collect customer feedback and escalate insights to management for continuous improvement.
 
 
 
 Compliance &amp; Reporting
 
 
 
 &bull; Ensure full compliance with company policies, procedures, and privacy regulations.
 
 
 &bull; Maintain accurate records and logs of customer interactions, issues, and resolutions.
 
 
 &bull; Prepare and submit daily, weekly, and monthly reports highlighting customer trends and operational data.
 
 
 
 Operational Excellence
 
 
 
 &bull; Meet or exceed Key Performance Indicators (KPIs) in line with quality standards.
 
 
 &bull; Participate in identifying best practices and tools to improve processes and enhance operational efficiency.
 
 
 &bull; Monitor and follow up on pending cases and technical issues to ensure timely resolution.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in any discipline.
 
 
 &bull; Minimum of 3 years&rsquo; experience in customer service, preferably in fintech, digital wallets, or banking.
 
 
 &bull; Multilingual capabilities are preferred; bilingual communication skills are essential.
 
 
 &bull; Strong passion for financial technology and innovation.
 
 
 &bull; Excellent interpersonal, communication, and presentation skills.
 
 
 &bull; Ability to work in a team-oriented, dynamic environment.
 
 
 &bull; Flexibility to work in shifts based on business requirements.
 
 
 &bull; Customer-centric approach with a proactive problem-solving attitude.
 
</div>

Business Development Merchant officer

Commercial Bank

<div>
 
 Education
 
 
 
 Bachelors Degree
 
 
 
 Job Summary
 
 
 
 To deliver high quality customer services and be the bank's relationship officer with all types of customers on regular basis through ensuring existing and prospective customers are served efficiently and effectively by performing all front office duties in relation to the provision of the wide range of products and services.
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Customer Relationship
 
 
 
 <ul>
 <li>
 Interview and advise customers on all aspects of the bank's full range of products and services, assess opportunities for cross selling.
 </li>
 <li>
 Engage in marketing activities of the branch and endeavour to identify and introduce new customers to the bank.
 </li>
 <li>
 Conduct proactive calls when introduce special short time promotions in order to attract new customers to the bank.
 </li>
 <li>
 Assist the customers in completing the required formalities as per bank's requirements, relating to the type of transactions they wish to avail.
 </li>
 <li>
 Promote electronic and self-service channels by educating customer to use ATMs,POS, call Centre, SMS,IVR Bank direct etc.
 </li>
 <li>
 Receive customer complaints, liaise with appropriate departments and ensure resolution in order to achieve customer satisfaction.
 </li>
 <li>
 Arrange to forward all signed documents with the necessary approvals to the Opening Workstation for processing.
 </li>
 <li>
 Ensure dispatch of all customer transactions received by branch to opening workstation and customer delivery as necessary and within agreed time frames.
 </li>
 <li>
 Ensure completion of all financial and non-financial transactions passed during the day.
 </li>
 <li>
 Liaise with branches, departments and risk management with regard to referrals/follow ups to ensure completion based on SLA&rsquo;s.
 </li>
 <li>
 Follow-up on identified business opportunities and regularly update team leader about portfolio&rsquo;s accounts development.
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account &lsquo;international leading practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 
 
 </li>
 </ul>
 
 Policies, Systems, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service.
 
 
 </li>
 </ul>
 
 Statements and Reports
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
 
 
 </li>
 </ul>
 
 Quality, Health, Safety, &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of employees, quality of products/services and environmental compliance can be guaranteed.
 
 
 </li>
 </ul>
 
 Related Assignments
 
 
 
 <ul>
 <li>
 Perform other related duties or assignments as directed.
 
 
 </li>
 </ul>
 
 Other Accountabilities
 
 
 
 
 Internal
 
 
 
 <ul>
 <li>
 Performance and Analytics unit
 </li>
 <li>
 Customer Service Representative
 </li>
 <li>
 PIC of Credit team
 </li>
 <li>
 PIC of Marketing team
 </li>
 <li>
 PIC of Operation team
 
 
 </li>
 </ul>
 
 External
 
 
 
 <ul>
 <li>
 Branch Customer
 </li>
 </ul>
</div>

Customer Service Agent (Qatari & children of Qatari mother)

Al Rayes Laundry & Dry Cleaning

The Head of Customer Service leads the customer experience strategy across all laundry service touchpoints&mdash;retail, delivery, and digital. This role ensures timely resolution of customer issues, drives satisfaction and loyalty, and continuously improves service quality. The ideal candidate combines operational know-how with empathy and leadership.1. Customer Experience Strategy<ul><li>	Design and implement a customer service framework tailored to laundry operations (pickup, delivery, garment care).</li></ul><ul><li>	Monitor customer satisfaction metrics (monday.com) and drive improvement initiatives.</li></ul><ul><li>	Ensure consistent service quality across all channels&mdash;phone, snonu, email, whatsapp and phone call.</li></ul>2. Team Leadership<ul><li>	train, and manage customer service representatives and delivery support staff.</li></ul><ul><li>	Handling complaints, refunds, damaged items, and service delays.</li></ul><ul><li>	Conduct regular performance reviews and coaching sessions.</li></ul>Operations &amp; Technology<ul><li>	Oversee CRM and ticketing systems to track customer interactions and resolutions.</li></ul><ul><li>	Collaborate with logistics and laundry operations to resolve service bottlenecks.</li></ul><ul><li>	Implement automation and AI tools to streamline customer support.</li></ul>3.Quality Assurance &amp; Feedback<ul><li>	Analyze customer feedback to identify recurring issues and service gaps.</li></ul><ul><li>	Work with laundry technicians to ensure garment handling meets customer expectations.</li></ul><ul><li>	Lead root-cause analysis for service failures and implement corrective actions.</li></ul>4.Financial &amp; Reporting<ul><li>	Manage departmental budgets and optimize resource allocation.</li></ul><ul><li>	Prepare monthly reports.</li></ul>Personal Attributes<ul><li>	Empathetic and solution-oriented.</li></ul><ul><li>	Detail-driven with a passion for service excellence.</li></ul><ul><li>	Able to thrive in a fast-paced, customer-facing environment.</li></ul><ul><li>	Strong leadership presence and team motivator.</li></ul>Required Skills &amp; Qualifications<ul><li>	5+ years in customer service leadership, ideally in laundry, hospitality, or logistics.</li></ul><ul><li>	Strong understanding of laundry operations and garment care standards.</li></ul><ul><li>	Proficiency in CRM platforms and customer analytics.</li></ul><ul><li>	Excellent communication and conflict resolution skills</li></ul>Job Type: Full-timePay: QAR3,500.00 per month

Head of Customer Service (HOD)

justclean

Job SummaryThe Regional Partner Success Officer is responsible for ensuring operational success and order fulfillment within an assigned country, while also supporting multiple countries in the region when needed. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.Key Responsibilities- Oversee the complete order cycle from pickup to delivery within the assigned country.- Monitor daily deliveries and ensure services are completed on time.- Follow up promptly on delayed or pending orders with service providers.- Track and update order status to maintain consistent performance.- Handle partner support tickets and escalate unresolved issues when necessary.- Support operations of the assigned country according to daily shift allocations.- Supervise operations across different delivery points and escalate delays or failures.- Act as a liaison between country teams and customer service.- Assist with real-time incident handling and operational escalations.- Prepare and submit shift reports summarizing incidents, order performance, and service quality.- Ensure the timely execution of pickups and deliveries.- Assist in the training and onboarding of service providers when needed.- Provide direct communication support to partners for any operational requirements.- Offer cross-country operational support during peak hours or emergencies.Job Type: Full-timePay: QAR4,000.00 - QAR6,000.00 per monthLicense/Certification:<ul><li>Driving licence (Preferred)</li><li>Employment visa (Preferred)</li></ul>

Partner Success Officer

Gallery Five Trading & Contracting

We&rsquo;re Hiring! Position: Sales &amp; Marketing Officer Company: Alibuy TradingAlibuy Trading is growing and we&rsquo;re on the lookout for a dynamic Sales &amp; Marketing Officer with hands-on experience in air filters and home appliances. This role involves a mix of showroom sales and outdoor client visits, so we&rsquo;re looking for someone who is adaptable, target-driven, and eager to grow with us.Main Duties:<ul><li>Drive sales of air filters and related products to both individual and corporate customers</li><li>Manage sales activities in the showroom and conduct regular visits to clients across Qatar</li><li>Develop and maintain strong customer relationships while ensuring excellent service</li><li>Achieve set sales goals and identify new business opportunities in the local market</li></ul>Qualifications:<ul><li>Prior sales background in air filters or home appliances (both retail and field sales)</li><li>Solid client connections and knowledge of the Qatar market</li><li>Valid Qatar ID and driving license (required)</li><li>Strong communication, presentation, and negotiation abilities</li><li>Fluency in Arabic is a plus</li></ul>Interested?Send your CV to administration@alibuygcc.com with the subject line: &ldquo;Sales &amp; Marketing Officer&quot;.Job Type: Full-timeExperience:<ul><li>Sales &amp; Marketing: 2 years (Required)</li><li>Home Appliances: 2 years (Required)</li></ul>

Sales & Marketing Officer 1

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