receptionist

call center agent

call center supervisor

front office receptionist

office assistant

telephone operator

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 *Provides courteous service to customers by operating the switchboard according to
 
 
 
 
 standards.
 
 
 
 
 *Communicates clearly and courteously.
 
 
 
 
 *Demonstrates fluency in the use of equipment.
 
 
 
 
 *Transfers incoming calls promptly to the appropriate extension.
 
 
 
 
 *Assists customers make long distance calls by instructing them on the appropriate
 
 
 
 
 procedures and/or placing calls for them.
 
 
 
 
 *Responds to customer questions regarding the hotel, in-house facilities and local events.
 
 
 
 
 *Provides courteous, prompt and accurate inter-hotel communications to staff and
 
 
 
 
 customers.
 
 
 
 
 *Takes and delivers accurate and complete messages.
 
 
 
 
 *Ensures customer is awakened as requested by accepting, recording and executing
 
 
 
 
 wake-up calls.
 
 
 
 
 *Communicates with authorised employees by using paging system and/or radio.
 
 
 
 
 *Follows established hotel security and safety policies as required.
 
 
 
 
 *Identifies and forwards incoming faxes, customer mail, packages and messages
 
 
 
 
 promptly.
 
 
 
 
 *Prepares lists and reports as requested.
 
 
 
 
 *Checks the daily arrival list.
 
 
 
 
 *Practices &lsquo;Yes I Can&rsquo; attitude.
 
 
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
 
 
 
 </li>
 <li>
 
 Excellent communication skills&mdash;clear, courteous, and professional on the phone.
 
 
 
 </li>
 <li>
 
 Strong ability to manage multiple calls and prioritize effectively.
 
 
 
 </li>
 <li>
 
 Age range: 25 to 35 years old.
 
 
 
 </li>
 <li>
 
 Skilled in resolving customer inquiries and complaints promptly and courteously.
 
 
 
 </li>
 <li>
 
 Familiar with telephone systems, call routing, and basic office software.
 
 
 
 </li>
 <li>
 
 Capable of working well under pressure in a fast-paced environment.
 
 
 
 </li>
 <li>
 
 Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.
 
 
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Telephone Operator

City Centre Rotana Doha

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Receive each guest call in a professional and friendly manner
 </li>
 <li>
 Maintain effective communication with all related department to ensure smooth service delivery
 </li>
 <li>
 Handle every query in a polite and courteous manner and exceed guest expectations
 </li>
 <li>
 Ensure guests are greeted by name upon calling as per the Rotana Standard
 </li>
 <li>
 Maintain an up to date knowledge of the hotel and local services
 </li>
 <li>
 Maintain an awareness of guest profile through the Opera guest profile system
 </li>
 <li>
 Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
 </li>
 <li>
 Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
 </li>
 <li>
 Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
 </li>
 <li>
 Take messages for guests and management as per the required standard
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description<ul><li> 
Provides courteous service to customers by operating the switchboard according to</li></ul>
 standards.<ul><li>Communicates clearly and courteously.</li><li>Demonstrates fluency in the use of equipment.</li><li>Transfers incoming calls promptly to the appropriate extension.</li><li>Assists customers make long distance calls by instructing them on the appropriate</li></ul>
 procedures and/or placing calls for them.<ul><li>Responds to customer questions regarding the hotel, in-house facilities and local events.</li><li>Provides courteous, prompt and accurate inter-hotel communications to staff and</li></ul>
 customers.<ul><li>Takes and delivers accurate and complete messages.</li><li>Ensures customer is awakened as requested by accepting, recording and executing</li></ul>
 wake-up calls.<ul><li>Communicates with authorised employees by using paging system and/or radio.</li><li>Follows established hotel security and safety policies as required.</li><li>Identifies and forwards incoming faxes, customer mail, packages and messages</li></ul>
 promptly.<ul><li>Prepares lists and reports as requested.</li><li>Checks the daily arrival list.</li><li>Practices &lsquo;Yes I Can&rsquo; attitude.</li></ul> 
Qualifications<ul><li> 
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.</li><li>
Excellent communication skills&mdash;clear, courteous, and professional on the phone.</li><li>
Strong ability to manage multiple calls and prioritize effectively.</li><li>
Age range: 25 to 35 years old.</li><li>
Skilled in resolving customer inquiries and complaints promptly and courteously.</li><li>
Familiar with telephone systems, call routing, and basic office software.</li><li>
Capable of working well under pressure in a fast-paced environment.</li><li>
Demonstrates a proactive and positive &ldquo;Yes I Can&rdquo; attitude to problem-solving and customer service.</li></ul> 
Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 2 November 2025
 
 
 
 Department:
 
 Rooms Division, Front Office &amp; Guest Services
 
 
 
 Location:
 
 Qatar - Doha
 
 
 
 Compensation:
 
 ر.ق0 / month
 
 
 
 
 Description
 
 
 
 The incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
 </li>
 <li>
 Write down messages accurately for our guests and deliver messages in a timely manner.
 </li>
 <li>
 Handle guests' requests for DND (Do Not Disturb) and confidential status.
 </li>
 <li>
 Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
 </li>
 <li>
 Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle. It may be providing information or assistance to make an outside call or handling a complaint, etc.
 </li>
 <li>
 In case of emergency, handles all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests.
 </li>
 <li>
 Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning.
 </li>
 <li>
 In case of emergency, handle all communications for the hotel whilst serving as the communication center.
 </li>
 <li>
 Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge.
 </li>
 <li>
 Maintain the neatness of their working area at all times.
 
 
 Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
 </li>
 </ul>
</div>

Marriott International

<div>Additional Information 
Job Number25165734 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Telephone Operator

PREMIER INFOTECH

TELEMARKETING EXECUTIVE FEMALEJob Role: introduce the company to new customers and generate maximum leads.Responsibilities include identifying prospects, operating telephone equipment, giving product information and price quotations, completing orders, answering to prospects' inquiries, and updating customer databases.Responsibilities. &middot; Answering incoming calls from prospective customers. &middot; Cold calling people using a given client database to introduce existing services, introduce new services, sell products. Creating achievable sales goals that grow progressively larger over time. Updating customers' details on our database, and then sharing this information with staff. &middot; Using scripts to provide information about product&rsquo;s features, prices etc. and present their benefitsSend Weekly reports to sales managerJob Types: Full-time, PermanentSalary: QAR 3,000.00 - QAR 4,000.00Kindly read the full job description and salary details clearly.Job Type: Full-timePay: QAR3,000.00 - QAR4,000.00 per monthApplication Question(s):<ul><li>Briefly explain your experience as a telemarketing executive ?</li><li>If we select you then how soon you can join?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Telemarketing: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>

TELE MARKETING EXECUTIVE CUM RECEPTIONIST - FEMALE

<div>Additional Information 
Job Number25169379 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
</ul><ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE:
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Call Center Agent

Explore 100+ Telephone operator in Doha this October. Find roles across top companies and apply now to boost your career.

100 telephone operator jobs IN Doha

Telephone Operator

Telephone Operator

Telephone Operator

Telephone Operator

Guest Experience Expert- Telephone Operator

TELE MARKETING EXECUTIVE CUM RECEPTIONIST - FEMALE

Call Center Agent