customer service officer

Shahenshah Accountants & Consultants

Job DescriptionWe are looking for a confident, well-spoken, and professional Client Support Officer to manage communication between clients and our company. The ideal candidate should be skilled in handling client inquiries, coordinating documentation, and ensuring a smooth and positive client experience throughout the business setup process in the UAE. This role requires someone who is organized, proactive, and capable of managing multiple tasks in a fast-paced environment while maintaining high-quality service standards.Requirements<ul><li>Age: 30 &ndash; 35 years</li><li>Education: O/A Levels with a minimum Bachelor&rsquo;s degree (required)</li><li>Experience: Minimum 2 years of experience in Public Relations, Client Relations, or Communication roles</li><li>Industry Preference: Candidates with experience in UAE-based firms, BPO industry, or UK/USA-based organizations will be preferred</li><li>Additional Advantage: Call center experience will be considered a strong plus</li></ul>Key Responsibilities<ul><li>Handle all incoming client inquiries related to UAE business setup and government services.</li><li>Provide guidance and support to clients regarding:</li><li>Company formation</li><li>Tax registration</li><li>Visa processing</li><li>Bank account opening</li><li>Legal documentation and compliance</li><li>Prepare, review, and submit required documentation through relevant government portals.</li><li>Maintain professional, accurate, and timely communication with clients throughout the service cycle.</li><li>Stay updated on UAE business regulations, Freezone policies, immigration laws, and compliance requirements.</li><li>Maintain confidentiality, accuracy, and efficiency in all documentation and client communications.</li><li>Coordinate with internal teams to ensure smooth onboarding and timely service delivery.</li></ul>Skills Required<ul><li>Strong verbal and written communication skills</li><li>Excellent interpersonal and client-handling abilities</li><li>Professional appearance and conduct</li><li>Strong organizational and multitasking capabilities</li><li>Ability to work efficiently in a fast-paced, performance-driven environment</li></ul>Job Type: Full-timeWork Location: In person

Client Support Officer

Chalo Pakistan Tours Pvt Ltd.

CHALO PAKISTAN TOURS (PVT.) LTDWe&rsquo;re Hiring: Ticketing Officer - International &amp; Domestic Job Description: Chalo Pakistan Tours (Pvt.) Ltd is seeking a skilled and customer-focused Ticketing Officer to join our team. The ideal candidate will be responsible for handling airline reservations, issuing tickets, managing fare quotations, and providing accurate travel-related information to customers. This role requires efficiency, attention to detail, and a strong commitment to customer satisfaction.Key Responsibilities:<ul><li>Handle airline reservations, ticket issuance, re-issuance, and cancellations</li><li>Provide accurate fare quotations and travel options</li><li>Manage refunds, date changes, and ticket modifications</li><li>Coordinate with airlines and travel partners</li><li>Maintain accurate records and documentation</li><li>Deliver excellent customer service</li></ul>Requirements:<ul><li>Minimum 3 to 5 years of professional work experience in the role of &ldquo;Ticketing Officer/ Consultant.</li><li>Minimum Bachelor&rsquo;s degree</li><li>Knowledge of GDS systems (Amadeus/Sabre/Galileo preferred)</li><li>Strong communication and customer service skills</li><li>Ability to work efficiently under pressure</li><li>Proficiency in MS Office including Microsoft Outlook, Word and Excel</li></ul>Location: DHA Phase 6 - Karachi Job Type: Full-timeJob Type: Full-timePay: Rs65,000.00 - Rs85,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Ticketing : 3 years (Required)</li></ul>Language:<ul><li>English &amp; Urdu (Required)</li></ul>Work Location: In person

Ticketing Officer - International & Domestic Airline

Texitech

<ul><li>Entertaining technical Complaints of Customers and Employees.</li><li>Generate ticketing number of complaint and assigned it to relevant support engineer.</li><li>Respond to technical queries via email, online chats, over the phone, or in person.</li><li>Follow up with customers to ensure satisfactory service.</li><li>Working with support engineers to ensure customer support with superior service.</li></ul>Qualification: Inter/BCOM/Diploma in ITExperience: 1 year of relevant experienceJob Type: Full-timeWork Location: In person

IT Service Desk Officer

Soft soul International

Responsibilities and Duties:&middot; Operations Responsibilities:<ul><li>Oversee the overall management and operations of the parking facility.</li><li>Supervise parking staff/operators and ensure compliance with SOPs and parking regulations.</li><li>Ensure a high level of customer service and satisfaction.</li><li>Manage the proper functioning of all parking equipment.</li><li>Ensure the Parking Management System/Software is continuously operational.</li><li>Deploy parking attendants and security staff as per operational and situational needs.</li><li>Verify that all team members report on time according to the duty roster.</li><li>Conduct pre-shift huddles and assign responsibilities to operational staff.</li><li>Ensure daily cleaning routines are completed and equipment is checked before operations begin.</li><li>Monitor and manage traffic flow to prevent congestion in and around the parking lot.</li><li>Respond to incidents or events in the parking area according to SOPs.</li><li>Oversee proper shift handover/takeover procedures at the start and end of each shift.</li><li>Perform cash reconciliation and handover procedures as per SOPs at the end of shifts.</li><li>Monitor parking lot occupancy levels to ensure efficient and smooth operations.</li></ul>Maintenance Responsibilities:<ul><li>Identify and resolve operational issues across civil, electrical, communication, hardware, and software areas to ensure uninterrupted operations.</li><li>Report equipment malfunctions or software issues in line with provided guidelines, SOPs, and based on severity level.</li><li>Regularly inspect the parking lot for required repairs and escalate issues to the Maintenance Lead for timely rectification.</li><li>Coordinate with the technical team to carry out maintenance and repair tasks with minimal operational downtime.</li><li>Conduct rigorous follow-up with the Maintenance Team to ensure immediate fault resolution and prompt restoration of site operations.Enforcement Liaise with Traffic Police/ Special Police Officer(s) to enforce the defined parking regulations. Report any violation (such as parking in &ldquo;No Parking Zone&rdquo;) to the Traffic Police/ Special Police Officer(s) for timely action and imposition of penalties and fines. Page 3 of 4 Ensure that the parking rules are followed within the vicinity of the parking lot and fines to be imposed as per KMC parking rules in case of any violation within the premises of the parking lot.</li></ul>Customer Care Responsibilities:<ul><li>Manage on-site customer inquiries, complaints, and feedback in a professional manner.</li><li>Resolve customer service issues promptly and effectively.</li><li>Record all customer feedback formally and escalate to management for service improvement.</li></ul>Stakeholder Management:<ul><li>Communicate professionally with clients, contractors, local authorities, and other relevant stakeholders to ensure smooth operations.</li></ul>Reporting Responsibilities:<ul><li>Ensure all equipment and systems function as required; report and follow up on any issues to minimize operational disruptions.</li><li>Report operational progress, delays, or issues to management in a timely manner.</li><li>Submit incident reports in accordance with provided SOPs and guidelines.</li><li>Prepare and submit revenue collection reports at the end of each shift.</li><li>Maintain and submit daily attendance records for parking staff/SPOs at the beginning of each shift as per company procedures.</li></ul>Experience Required:1&ndash;2 years of experience in a similar role within facility operations, parking management, customer service, or security. Ability to read and communicate effectively in Urdu; basic English comprehension is desirable.Job Type: Full-timeWork Location: In person

KMC Parking Supervisor

Bisma Group

AUA Solutions is currently seeking highly charged and detail oriented professionals for our international B2B Contact Data Validation Center in Karachi. Suitable candidate will be working US business hours (evening/night shift in Pakistan) and will be required to process client database of American professionals by phone verifying contact data with US companies. Upon successful validation of contact person details, executives will take appropriate notes over MS Excel Software.JOB REQUIREMENTS:&middot; Excellent fluency in spoken English, correct grammar and American accent&middot; Strong Communication Skills and ability to conduct two-way dialog on phone&middot; Possess computer literacy, basic MS Excel and keyboarding skills.Incentives: Cash incentives of up to Rs 18,000 per month based on Quality, Attendance Allowance, Fuel Allowance, Appearance &amp; Referrals, Commitment Bonus.Increments: After every 6 months, based on performance as per semi-annual appraisal.Bonus:A nnual Bonus, based on performanceBenefits:Van Service (Drop only), Training, Paid Personal/Emergency Leaves, Timely pay, Fuel Allowance, Attendance Allowance, Commitment bonus, Bi-Annual Increments etc.For long-term employees: Health, Maternity, Disability &amp; Life family coverage, Advance &amp; Loan Facility, BC Program, Growth &amp; Promotions, Education Assistance, , Health CardJob Time: 6:00 pm to 4:00 am M &ndash; F (Five Days a Week)Location: Off Sharah-e-Faisal, Near Duty Free CenterAge: 21-31Gender: MaleJob Type: Full-timePay: Rs32,000.00 - Rs48,000.00 per monthWork Location: In person

Phone Verification Officer

AppInSnap

Job Summary: We are seeking a proactive and client-focused Bank Relationship Officer to manage and grow relationships with corporate and individual clients. The ideal candidate will serve as the primary point of contact for clients, ensure excellent service, promote banking products, and contribute to customer retention and business growth. This role requires strong communication, interpersonal, and analytical skills.Key Responsibilities:<ul><li>Build and maintain strong relationships with existing and potential clients.</li><li>Understand clients&rsquo; financial needs and recommend appropriate banking products and services (loans, deposits, accounts, credit cards, etc.).</li><li>Serve as a trusted advisor, resolving client queries and ensuring high levels of customer satisfaction.</li><li>Coordinate with internal teams (operations, credit, compliance) to ensure smooth account management and service delivery.</li><li>Monitor client accounts and identify opportunities for cross-selling and up-selling banking solutions.</li><li>Prepare reports on client activity, account performance, and pipeline growth.</li><li>Assist clients with account openings, documentation, KYC compliance, and other banking procedures.</li><li>Stay updated on market trends, banking products, and competitor offerings to provide informed advice.</li></ul>Required Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in finance, Business Administration, Economics, or related field.</li><li>2&ndash;5 years of experience in banking, relationship management, or sales-oriented roles.</li><li>Strong knowledge of banking products, financial regulations, and account management practices.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Customer-oriented mindset with the ability to manage multiple client accounts efficiently.</li><li>Proficiency in Microsoft Office and banking software.</li></ul>Soft Skills:<ul><li>Professional demeanor and strong ethical standards.</li><li>Problem-solving and conflict-resolution abilities.</li><li>Ability to work independently and as part of a team.</li><li>Detail-oriented and highly organized.</li></ul>Job Type: Full-timeWork Location: In person

Bank Relationship Officer

Icon Global Pvt. Ltd

Job description:Icon Global is seeking a detail-driven and proactive Shipping &amp; Logistics Officer/Executive to oversee and coordinate customer order shipments from our U.S.-based warehouse. The selected candidate will ensure timely, accurate deliveries by collaborating with third-party logistics providers and optimizing freight costs for each shipment.Key Responsibilities:<ul><li>Coordinate daily shipments from the U.S. warehouse in partnership with third-party logistics companies.</li><li>Ensure all customer orders are dispatched accurately, efficiently, and within the required timelines.</li><li>Review and compare freight options to select the most cost-effective shipping solutions.</li><li>Track ongoing shipments and promptly address any delays or delivery concerns.</li><li>Maintain regular communication with internal teams (Sales, Customer Service, Accounts) regarding order and shipment statuses.</li><li>Build and maintain strong relationships with logistics partners while ensuring adherence to company policies and shipping standards.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Supply Chain Management, Business Administration, or a related field.</li><li>1&ndash;3 years of experience in logistics, shipping coordination, or supply chain operations.</li><li>Proficiency in MS Excel and shipping platforms (e.g., Ship Station, UPS/FedEx portals).</li><li>Strong communication skills.</li><li>Prior experience coordinating shipments with U.S.-based logistics or e-commerce organizations.</li></ul>Job Details:<ul><li>Timings: 08:00 PM &ndash; 05:00 AM</li><li>Location: Phase II Extension, DHA, Karachi</li><li>Job Type: Full-time, Onsite</li></ul>Note: This role requires working during U.S. business hours. Please apply only if you are available for night shifts.Job Type: Full-timeWork Location: In person

Shipping and Logistics Executive

Explore 773+ Customer service officer in Karachi Pakistan this January. Find roles across top companies and apply now to boost your career.